Schönbrunn

8/10

Excellent

14 Jun 2026

Chandana

Location was great. Station was very close. Shops were right behind the hotel. Huge hotel so long walks from reception to room (depending on which rom you get). Weird thing was no body wash in the shower area. Only shampoo. No conditioner also. Toiletries were not the way I expected at a Park Hotel. Other than this, all was good.

Self

6/10

Pleasant

07 Jun 2026

Carole

Positives - room and food were good. Lovely, helpful porter. However, check in very slow - we arrived @ 2pm - told to come back @ 3pm, by which time there was a long queue! Restaurant service very slow on evening that we were heading out to a concert. Biggest issue was dangerous shower over bath - exit via sloping end around fixed shower panel, with grab rail at other end! My husband slipped resulting in large bruise. Despite this, hotel were unable to provide non-slip mat.

Partner

4/10

Poor

06 Jun 2026

Gregory

Front desk staff generally not helpful regarding changes to reservations.

Partner

8/10

Excellent

05 Jun 2026

Jon

Great spot. Cute area. Good price. Hotel staff is friendly. Room was spacious. All in all I would stay again if the need arose.

Partner

10/10

Exceptional

04 Jun 2026

Roger Irving Dubois

This is
A nice place in a not crowded area. Our stay was wonderful the Staff were nice.

Partner

10/10

Exceptional

04 Jun 2026

Elizabeth

Room was clean, staff members were professional.
The hotel is on a quieter side of Vienna but easy to get to the city center via train.
We had a wonderful time. Highly recommended.

Friends

8/10

Excellent

03 Jun 2026

Saliene

Loved this place because of its location. Few steps from the train and bus station. 10 to 15 minutes walk to Schonbrunn Palace. A mini strips of all sorts of restaurant. The only minus points about this hotel was, sound proofing is terrible. I was awaken by the next door guest, every time they drag their chairs. The Hallway was beautifully maintained with beautiful flower set up. The room was immaculate clean and the smell of a seemed like fresh flowers lingers everywhere. This was Lovely. But.. when you go down towards the 3000 block hallway, it has an undesirable smell/ odour. It’s a TURN OFF . Hope they can address this, for future guests to leave with best memories of this hotel.

Partner

8/10

Excellent

03 Jun 2026

ALI

Spacious rooms, separate toilet from bathroom. Hotel is steps from metro station, many cafes and restaurants around, very good deal for the price.
Check in was not smooth, arrived early and couldn’t get the room till after 3, the A/C is terrible, only fan
Bit far from the center, 7 stops by metro, walking to great Schonbrunn palace.
Vienna is a great city with wonderful heritage, very safe

Partner

8/10

Excellent

03 Jun 2026

Ashley

The hotel is very nice and has been updated fairly recently. The staff were very rude and didn’t speak good English at all even though most people in Vienna speak great English. The location is nice because it’s a little out of town so it’s not so loud and crowded. It’s right by the metro and about a 15 minute straight shot to the main area of Vienna.

Partner

10/10

Exceptional

02 Jun 2026

Sam

A very pleasant overnight stay in a lovely area of Vienna. We were in the less grand part of the hotel, but it was very comfortable nonetheless with a nice garden and view of the church. Bit of a shame that Netflix wasn’t working on the TV, but a minor point really. Beds particularly comfortable and plenty of local cafes and bars to enjoy — as well as the park and palace of course! Would recommend.

8/10

Excellent

01 Jun 2026

Sara

The foyer is stunning when you enter, but building is older. Room was clean. The 1st room I was in first night had an extremely loud guest above me, past 12am, not much sound proofing. But Barbara was very kind & helpful when I asked to move to top floor room. She made it happen because a guest check out. Staff were all very helpful.

Self

8/10

Excellent

01 Jun 2026

Judith

The location is great! Just across the street from an entrance to the gardens of Schönbrunn Palace. The breakfast was very good. Rooms were overall clean and comfortable. Could use a refresher on wall paint. My only frustration was with checking in. We arrived in the morning from the US. They fortunately allowed us to leave our luggage but, would absolutely not consider checking in until 3 pm. When we got back to check in we waited at least 40 minutes and then informed that our room was not ready. Made for a very long day. They did give us another room after complaining about having to wait longer. Seems like starting the check in process for early arrivers would reduce the wait time for 3 pm check in. I would have paid extra. There had to have been rooms ready before 3.

Partner

10/10

Exceptional

01 Jun 2026

Maria

Wonderful! Omar was incredibly helpful and professional. Beautiful hotel perfectly located. Large comfortable rooms with balcony. Close to stores and U4 for easy commutes.

Partner

6/10

Pleasant

01 Jun 2026

Cathriena

Hotel was average, booked a premium room for amazing experience, asked for a quiet room and nice view, hotel replied saying they can offer nice view or quiet room, I asked for quiet room, we arrived after a very long day of travel. They put us on the very busy, noisy street side. Was very hot and humid in room around 11pm, aircon didn't work, we couldn't call reception, because there was no phone in the room, my husband had to get dressed and walk to reception, they said aircon doesn't work if outside temp. is below 21 \"green hotel\" no more phones in rooms. you have to call reception. We had to leave the doors open; it was NOISY people talking in the street like they were in our room on the 4th floor. Terrible sleep experience, how do you call reception if you are a tourist and cannot make local phone calls. Big and busy hotel was expecting, quiet more character. Our premium room which we paid top dollar for had an extra day bed in, how do you not remove the extra day bed, when a couple book a room, very off putting when you enter the room and look and walk right into a day bed. Plus, you have to pay a fee to use the gym, really at this rate, you cannot include the gym? Most expensive hotel on our trip, was our last evening and I wanted it to be a special treat, very disappointing.

Partner

10/10

Exceptional

31 May 2026

Yara

This hotel is well-located right beside the Schoenbrunn palace and the metro station where you can take the U4 line directly to city centre to see the rest of the sites. I was given a large, comfortable room with a balcony on the ground floor which I appreciated, and the room was air conditioned which was a relief as the weather was very hot when I stayed. The card reader on the inside of the room was a bit loose - it took a few attempts to align my key so that the room would connect to power. The restaurant has really nice traditional Austrian dishes and there are some nice cafes and bakeries nearby.

Self

8/10

Excellent

30 May 2026

Mary Ellen

Beautiful hotel, delicious breakfast, just not enough towels given. Had to continuously request towels.

Family

10/10

Exceptional

30 May 2026

Katherine

The place is clean, comfortable and well maintained. The location is excellent; close to the metro and trams. The staff were friendly and helpful in giving us directions and advice. The restaurant attached is lovely and the food is delicious. The neighborhood offers shopping and great dining. The Schonbrunn palace is just one stop away on the metro and well worth the visit, along with Beethoven's home and the oldest Viennese restaurant. The zoo is across the street with incredible gardens and fountains. We loved our stay. Vienna is magical.

Partner

10/10

Exceptional

28 May 2026

Nedy

Everything was fantastic!

Partner

10/10

Exceptional

27 May 2026

terry

Beautiful property, friendly staff, very clean, awesome buffet breakfast. Very large rooms

Partner

6/10

Pleasant

25 May 2026

Robert

Friendly staff but the property felt a bit tired. The shower didn’t work great and the whole place could do with some new carpet and a bit of paint. Not sure I could recommend at this price point.

Breakfast was fantastic though!

Partner

10/10

Exceptional

25 May 2026

ZEENA

Staff was helpful in providing my needs ironing board to iron my son s shirts. One thing missing is the room phone to call front desk. Always have to go downstairs to reach service desk. Somewhat inconvenient.

Family

10/10

Exceptional

24 May 2026

Julia

Everything was amazing from the check in, to the room itself, to the cafe. 100% would stay again

Partner

10/10

Exceptional

22 May 2026

INGRID

It’s very near bus/tram/train stations. Walking distance to Schronbunn palace too. The hotel smells nice and very well maintained. Clean place. Close to dining places too.

Partner

2/10

Poor

22 May 2026

HYEJIN

I have stayed in countless hotels around the world, and I’ve also stayed at several hotels in Vienna. However, the reception service at this hotel was terrible.
A receptionist named MARIKA was horrible and extremely rude.
On the same day, my key card stopped working twice. In the morning, a male staff member gave me a new key card. Then, around 8 PM, when I returned from the city, the key card stopped working again.
I went back to the reception desk, and the employee named MARIKA immediately spoke to me in an irritated tone, asking, “Did you keep the key next to your phone?” as if it was entirely my fault.
I was honestly shocked by her attitude, tone, and way of speaking.
If guests should avoid placing the key card near a phone because of magnetic issues, then the hotel staff should explain that in advance. When I visited reception earlier that morning, the male staff member never mentioned anything about it.
Instead, this employee acted annoyed at me and blamed me for something nobody had explained beforehand.
I even asked her if she could be a little friendlier and nicer, but instead of apologizing, she insisted that she had done nothing wrong.
I was genuinely speechless. This was by far the rudest hotel service experience I have had in Vienna, and it says a lot about the standard of this hotel

10/10

Exceptional

21 May 2026

Lynda

Super location next to Schoenbrun palace and gardens. Easy access to Vienna city centre. Incredibly clean. Staff very helpful.

Friends

10/10

Exceptional

19 May 2026

Gail

Very clean and comfortable rooms that felt luxurious. Conveniently located a few blocks from subway and bus stop, yet felt safe and quiet. Plenty of bakeries, restaurants and stores nearby. Also enjoyed a lovely dinner one night at the hotel that exceeded our expectations . Another perk was a five minute walk to the palace gardens to enjoy evening walks. Overall a very pleasant stay that I highly recommend and would definitely stay again.

Partner

10/10

Exceptional

18 May 2026

David

The hotel was fabulous and in a really good location for visiting attractions whilst staying out of the really busy areas. The staff were wonderful , in particular , the girl at the cooked breakfast station. I didn’t get her name , I think she said she was Polish. She was so happy, friendly and positive - an absolute credit to the hotel.

Partner

10/10

Exceptional

18 May 2026

Paul

Very clean room and friendly happy staff

Partner

8/10

Excellent

14 May 2026

david johnston

It was a nice stay for me and my wife. Very central and convenient location. Bathroom is gorgeous with a nice free-standing bathtub that my wife enjoyed. It’s an older building and floors throughout our room were very squeaky. Bed was ok. Breakfast was really good. I would probably stay there again.

Partner

10/10

Exceptional

11 May 2026

James

A very comfortable stay and great location.

8/10

Excellent

10 May 2026

Russell

I’ve stayed at this hotel many times and it works for me very well with regards to logistics and its strategic location.
It’s easy to reach by tube from the city cat from the airport.You can also be in the city centre within tens minutes by tube and there’s also a great tram network on the doorstep helping exploring easy.
The only downside I’ve noticed is sound proofing from the corridor , especially the tiled floor in the superior room block , making it echo and noisy when you’re trying to sleep. I’ve stayed in rooms where there is carpet corridors and that seems to be better , also had rooms with inner doors which helped.
Saying that , love the hotel and location and will be back later in the year.

Self

10/10

Exceptional

08 May 2026

Kenneth

Q

Partner

8/10

Excellent

03 May 2026

Roberto

.

10/10

Exceptional

02 May 2026

Ernst-Peter

Excellent hotel in excellent location

Next to Schönbrunn Palace and Gardens, the hotel‘s location couldn‘t be any better.
The hotel building, friendly staff and clean and beautiful rooms live up to the expectations. Highly recommended.

8/10

Excellent

29 Apr 2026

Linda

The rooms were clean, but the hotel itself needs to be remodeled. It's old and needs to have the carpet replaced and the walls need to ne painted

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Raquel

The staff was so welcoming!! The room was very spacious!! Location was near the museums, etc.

Family

10/10

Exceptional

27 Apr 2026

Karen

Beautiful hotel, excellent location. We arrived after a transatlantic flight and were happy thst the room was ready- but then one staff came over and said she couldn’t give us the room until at least 12 noon (?), unless we paid an extra 50 euro. I can understand if the room isn’t ready, that happens - but if it’s ready what is the point in making us wait? That kind of soured our experience unfortunately.

Partner

10/10

Exceptional

27 Apr 2026

ted

Love the breakfast, many options

Family

10/10

Exceptional

26 Apr 2026

Debora

The hotel is perfectly located for all tours but especially for the Schonbrunn Palace. It is close to Metro and Tram. Breakfast was amazing. The room was spacious and comfortable. Highly recommend.

Partner

10/10

Exceptional

16 Apr 2026

Rebecca

I enjoyed the area right on the doorstep of the Palace. Staff were so helpful and allowed me to che lck in early after a difficult flight. 6 minutes from the public transit that takes you downtown and out to rhe country side.

Self

10/10

Exceptional

15 Apr 2026

Robin

The breakfast was very fresh and lots of choices.

Partner

6/10

Pleasant

15 Apr 2026

Derek

I can only rate the section of hotel that we were put in which was an added on building. We wete highly disappointed yo not be in the main building. Our area had a sewage smell that was terrible. We had to leave the patio door open. As a result, we had the sound of people rolling their luggage through the pathway right behind our patio at all hours.
On a good note, we loved the area. Nice area for walking and exploring.

Family

10/10

Exceptional

11 Apr 2026

Kara

Beautiful hotel! Big rooms. Really enjoyed the stay!

Friends

10/10

Exceptional

08 Apr 2026

Cheryl Ann

Arrived very late because of some issues, but got a warm welcome from the staff. This hotel is near a train stop making it easy to get to the city center. I loved the elegant room decor. This is across the Schrobunn Palace and grounds. Great value!

Friends

8/10

Excellent

07 Apr 2026

Olivier

Spacious room with wood floors. Tall ceilings providing an even larger impression of space. Staff was quite nice at the reception.

Family

10/10

Exceptional

07 Apr 2026

Adrian Anthony

There was shops and restaurants near and the area felt extremely safe.

Partner

6/10

Pleasant

06 Apr 2026

Benaiah

The hotel staff was very unfriendly. Also the room had two lights that were out and a broken shower drain plug. I let the front desk know but they didn’t do anything to address the situation. On the positive side: the breakfast is amazing, the location is excellent and close to the train, and cafe is delicious.

10/10

Exceptional

05 Apr 2026

John

We stayed a week visiting from the US and the staff was very friendly and helpful any time we needed anything. The property itself is clean and comfortable. I would definitely give both the property and staff a thumbs up.
John H from Dallas, Tx.

Partner

10/10

Exceptional

25 Mar 2026

Anita

We stayed here for one week, a great hotel, nice and helpful staff. However, a bit far from the action. We didn’t mind it but to go back and forth with Uber to DT became a bit pricey. A train pass was the better option but we realized it later. However, the hotel was very clean, breakfast buffet was for the kings and overall we loved it.

Partner

8/10

Excellent

08 Mar 2026

Caroline

Excellent

Partner

10/10

Exceptional

06 Mar 2026

Marie

Clean room. Great location fans great staff.

10/10

Exceptional

05 Mar 2026

Marie

Close to restaurants, Schonbrunn Palace, trains, etc. Quieter area and close to walk gardens of the palace, zoo, etc. loved our stay.

Friends

10/10

Exceptional

16 Feb 2026

Christine

The staff were very friendly. Our room was upgraded for free. It was very clean and the bed was very comfortable

Leisure Partner

8/10

Excellent

13 Feb 2026

Soraia

Very close to the Museum! Missed having some rugs since it was winter and rainy. Felt a little cold.

Leisure Family

10/10

Exceptional

04 Feb 2026

Russell

Building is outstanding, staff are friendly and helpful.

Leisure Self

10/10

Exceptional

19 Jan 2026

Belkis

Great staff - as soon as room got ready , there was an issue with it , they switched it asap for us .

10/10

Exceptional

17 Jan 2026

Cecilia

Close to both public transport and Schonbrun Palace, this hotel was beautiful to stay at. The hotel feels grand, great location, reception staff were very helpful. The room sized was great, depending on type of room, if you had balcony access, you could watch NYE fireworks from your room. The only negative thing is the floor is quite dusty, as it seems they don’t vacuum or mop.

Leisure Family

10/10

Exceptional

15 Jan 2026

Helena Irmeli

The staff was very friendly and courteous. The location was great, walking distance from Schönbrunn Palace. Breakfast was abundant and delicious. The room was clean and comfortable. We really enjoyed our stay. Thank you.

Leisure Family

10/10

Exceptional

14 Jan 2026

Rebecca

Awesome staff!! Lovely rooms!!!

10/10

Exceptional

11 Jan 2026

Laura Beth

We had a great stay! Close to the palace grounds, the place was clean and had great food on site.

Leisure Family

10/10

Exceptional

11 Jan 2026

Demier

Hotel was impeccable, staff were professional and courteous. Made me feel like home!!!! Highly recommend!!!

Business_and_leisure Self

10/10

Exceptional

11 Jan 2026

Demier

Hotel was fantastic!!!! very clean excellent location and the most important thing the staff, they are customers services oriented and always went extra mile to made me feel like home. Front desk members name: Dima, Marikat, Abraham, David and Suleyman, Thank you all you guys for making my visit to the hotel unforgettable

Business_and_leisure Self

10/10

Exceptional

08 Jan 2026

Priya

Great location- right next to Schonbrun palace. Public transport across the street and easily accessible.
Food at lunch was fantastic!
We ate breakfast at a coffee shop next door/ much more cost efficient

Leisure Friends

8/10

Excellent

06 Jan 2026

Ilya

Smell in bathroom was disaster. All the rest was simply great, service, food, staff. Challenge to find free parking especially for such good hotel.

Business_and_leisure Pet

10/10

Exceptional

04 Jan 2026

Wiplove

Room look, hotel setting, breakfast buffet, view from room

Leisure Family

10/10

Exceptional

04 Jan 2026

Rebecca

We had a wonderful 5 night stay for Christmas 2025. The hotel was lovely and decorated beautifully for Christmas. The staff were helpful and friendly. The breakfast was delicious with lots of different options. The hotel is located opposite Schönbrunn Palace Gardens and is two minutes walk from Hietzing underground station where the U4 takes you into the centre of Vienna. We would highly recommend this hotel. We had a Superior Room and it was worth it for the extra space.

Leisure Partner

10/10

Exceptional

03 Jan 2026

Celita Marize

Excellent staying

8/10

Excellent

02 Jan 2026

Barthelemy

Good

10/10

Exceptional

02 Jan 2026

gabriel

Everything was very good

Leisure Family_with_children

10/10

Exceptional

02 Jan 2026

Dayana

We like a lot

Leisure Family_with_children

10/10

Exceptional

01 Jan 2026

Laura

Fantastic location - park over the road, palace a few minutes walk, train/tram station over the road. Clean hotel, lovely room, nice breakfast

Leisure Family_with_children

10/10

Exceptional

30 Dec 2025

Geraldine

The room was nice, big and spacious, great location. Staff were helpful, amenities were ok as well. The only issue was the towels and toileteries were minimal and no drinking water in the rooms..

Leisure Family_with_children

10/10

Exceptional

29 Dec 2025

Joanne

Beautiful property. Lovely room. Very close to transit station and Schonbrun palace. Would stay here again.

Leisure Family

10/10

Exceptional

28 Dec 2025

Louise

excellent facility and staff. Breakfast 4 stars

10/10

Exceptional

25 Dec 2025

Emily

Spacious and clean room. Near metro, palace and surrounded by nice austrian restaurants. The chef lady at the egg station is super friendly, and always brighten my days.

Leisure Partner

4/10

Poor

22 Dec 2025

Elisabeta

No shampoo or conditioner. When asked at the reception they told me they will send someone, only for the person to bring body cream and to tell me there is no shampoo or conditioner. The following day I put the card for the room to be cleaned up and even at that point the soap was not refilled and still no hair products and only the beds were made. Access cards stopped working and we had to wait for the engineer to fix it. The hotel needs a lot of tlc. The reality is that I would not stay here again. Breakfast was good-however you do have to pay for it.

Leisure Partner

10/10

Exceptional

22 Dec 2025

MICHAEL

My stay at the Austria Trend Hotel Schönbrunn was excellent from start to finish. The hotel offered a perfect balance of comfort and convenience. The location is ideal—just steps from Schönbrunn Palace and gardens, with easy access to public transportation that makes exploring Vienna simple and stress-free.

My room was spacious, clean, and very comfortable, providing a quiet retreat after full days of sightseeing. The bed was excellent, as was the shower!

Self

10/10

Exceptional

22 Dec 2025

Maria

We had a great stay. Hotel staff excellent service. Especially the bellman who secured our bags before/after check in and again the next morning.

Leisure Partner

6/10

Pleasant

21 Dec 2025

Catriona

Did not have breakfast in the hotel!
I had a classic room which was quite basic!
Wall paintwork was dirty, pillows were the cheapest of the cheap, leaving me have poor quality of sleep during my stay. Lastly and more importantly I had plumbing issues where the sink basin was blocked!
Twice I had to alert reception about the issue before it was resolved! Tea/ coffee were never replaced in the room! I had to go to reception to ask for these.

Leisure Family

6/10

Pleasant

20 Dec 2025

Tatyana

Not friendly. We never had shampoo enough. Service very slow. But good thing, room was clean, bed comfortable.

Leisure Friends

10/10

Exceptional

17 Dec 2025

christine

The hotel was spotless and the staff was friendly. Room was wonderful.

Friends_and_family Family

10/10

Exceptional

17 Dec 2025

Ross

The room was spacious and comfortable, containing all the amenities we needed. The hotel itself is clean, located in a great area, and the staff were terrific. Staying here helped us to enjoy our long weekend in Vienna visiting this beautiful city.

Leisure Partner

2/10

Poor

16 Dec 2025

Matt

Terrible staff. Reeked of cigarette smoke. Loud parties and loud music 8-12pm. Walls were vibrating. Brunette woman at reception was extremely aggressive and frankly should be fired.

Leisure Family_with_children

8/10

Excellent

14 Dec 2025

Allan John

Breakfast was excellent. We didn't use the Air conditioning because it was 3C outside.

Leisure

10/10

Exceptional

13 Dec 2025

Katarina

Excellent staff

10/10

Exceptional

10 Dec 2025

Jayne

Beautiful hotel. Staff very helpful. Out of town but very near the metro which was easy to use.

Leisure Friends

10/10

Exceptional

09 Dec 2025

Tracy

Great location. Fabulous room. Beautiful bathroom. Very clean. Nice staff.
Easy to get to from airport. 2 minute walk to Heitzing UBahn with quick access all over Vienna. Only 45Minutes to the airport. Highly recommend

10/10

Exceptional

06 Dec 2025

Gillian

Beautiful room, very clean, staff excellent

Leisure

10/10

Exceptional

04 Dec 2025

Laura

This hotel is ideally located. Staff is amazing! The filet we had for dinner was one of the best I have ever had. We will definitely be going back.

Leisure Family

10/10

Exceptional

30 Nov 2025

Rebecca

Great stay

Leisure Family

10/10

Exceptional

29 Nov 2025

James

All of the above.

10/10

Exceptional

26 Nov 2025

Richard

Beautiful place to stay with excellent customer service.

Friends_and_family Friends

2/10

Poor

23 Nov 2025

Sean Mitchell

I am extremely disappointed by the way I was treated. I became violently ill the day before I was scheduled to travel from Budapest to Vienna and asked the hotel to either refund my stay or simply postpone it by a few days. While I understand if a refund wasn’t possible, there is absolutely no excuse for refusing a basic level of compassion and flexibility in postponing the reservation.

I travel from Washington, D.C., and my team regularly uses this hotel when conducting official business in Vienna—but it will now be removed from our department’s approved list. A simple act of kindness would have gone a long way. Instead, the hotel kept my payment, re-rented my room, and was effectively paid twice. They must be having financial problems to do this. Very disappointing treatment of a customer.

Business Partner

8/10

Excellent

21 Nov 2025

Paul

Great breakfast. Bar could have opened earlier. Closed for private function on one day, no notice to other guests until just before. Egg station lady incredibly friendly, slightly intense though.

Leisure Family

10/10

Exceptional

09 Nov 2025

Susan

A beautiful hotel. It was in a good location, the staff were lovely and the room was excellent with really comfy beds. A huge choice for breakfast. We had a great stay.

Friends_and_family Friends

6/10

Pleasant

31 Oct 2025

Headley A.

Was disappointed about my breakfast

10/10

Exceptional

31 Oct 2025

rolando

Staff is very helpful and accomodating with our requests.

Leisure Family