Home2 Suites by Hilton Denver/Highlands Ranch

United States , Denver - CO
HIGHLANDS RANCH, 1405 Plaza Drive
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100 reviews shown

10/10

Exceptional

03 Mar 2026

David

Typical home 2suites, rooms are spacious

10/10

Exceptional

28 Feb 2026

Barbara

All good

10/10

Exceptional

27 Feb 2026

Evan

Home2 is one of my favorite brands. When my car broke down and I needed a room close to the service center, they did not disappoint! Christian made check in a breeze. Hadyn and Sera were very helpful in making sure I had everything I needed the next morning. They graciously extended my checkout by one hour when I hadn’t heard back from the service center. The staff at this Home2 gave me some peaceful moments during a very stressful night. The room was in pristine condition. All the dishes were present and clean. The sheets had a bit of static, but it didn’t affect my sleep or enjoyment of the room. I would highly recommend this location to anyone!

Self

10/10

Exceptional

25 Feb 2026

Anthony

The room was a lot nicer than I expected.

Family_with_children

8/10

Excellent

20 Feb 2026

Monica

Staff were super attentive and very nice. Room was clean and had everything we needed for our stay.

Friends_and_family Family

10/10

Exceptional

17 Feb 2026

Patrick

Professional and beautiful and clean

Family_with_children

8/10

Excellent

16 Feb 2026

Nathan

Yes

Partner

6/10

Pleasant

09 Feb 2026

Wilda

Staff was great. Room was clean and appreciate the kitchenette. Shower was not great, poor pressure. I liked the mattress and pillows, my husband did not. The bed was too low.

Leisure Family

8/10

Excellent

01 Feb 2026

Rachelle

Staff was nice. Room was huge and had everything we needed

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Ygnacio

Clean room

Staff was very helpful and

Courteous

Business_and_leisure Family_with_children

10/10

Exceptional

22 Jan 2026

Nicholas

Excellent!

Self

4/10

Poor

18 Jan 2026

Chelcie

The front desk service was horrible, from checking in to calling multiple times asking for a sheet and blanket for the pull out sofa bed.. didn’t receive a sheet or blanket for the bed in the end. Won’t be staying at this specific hotel again.

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Jason

Room was great and staff was amazing especially given that it was over Christmas. Would definitely stay here again

Leisure Family

8/10

Excellent

31 Dec 2025

Jane

Great breakfast, comfy beds, nice room.

6/10

Pleasant

30 Dec 2025

Robert

Overall, the stay was ok. The ONE problem that I had was that the REFRIDGERATOR quit working... It somehow turned itself off... And I didn't find out until I got up to leave (early and unexpectedly) at 0330 on December 29 when I left a day early...

Leisure Self

10/10

Exceptional

27 Dec 2025

Nathaniel

Room was perfect, great location, restaurants within walking distance

Friends_and_family Family

8/10

Excellent

19 Dec 2025

Verified traveler

Front desk persons very nice

Business Family

10/10

Exceptional

18 Dec 2025

Stormy

Clean and spacious room, kitchen area with everything you need..

Leisure Family

10/10

Exceptional

14 Dec 2025

Jen

Clean, comfortable bed, convenient location. Breakfast better than most.

Self

10/10

Exceptional

03 Dec 2025

THOMAS

10/10

Exceptional

29 Nov 2025

James

Room has all the things you need. Full refrigerator, sink, dishwasher and plates plus glasses and silverware. Lots of counter space and roomy. TV had closed caption and easy to use guide. Soft close toilet as well. All the things we have at home. Very nice staff and place to stay. Will be using them again when we're in Denver area.

Leisure

6/10

Pleasant

28 Nov 2025

Matt

Night staff not very welcoming upon arrival. Very disinterested.

8/10

Excellent

24 Nov 2025

Joseph

Staffs were great only gave it 4 stars due to brown water coming out of handheld shower, it was really gross

Friends_and_family Family

8/10

Excellent

18 Nov 2025

Michelle

Room was clean and staff was friendly and helpful.

10/10

Exceptional

18 Nov 2025

Christopher

Cook/breakfast attendant was amazing. Give that gentleman a raise!!

Leisure Family_with_children

6/10

Pleasant

17 Nov 2025

David

Ehhh bathroom door was broken, hard to open and close. Not enough towels. Aside from that it was nice, very nice and quiet area felt safe no issues!

Business Family

10/10

Exceptional

17 Nov 2025

Alex

Great stay. Clean, quiet, good breakfast, great location.

Business Self

4/10

Poor

16 Nov 2025

Michael

Staff absent, breakfast very poor, parking access blocked.

Leisure Self

10/10

Exceptional

12 Nov 2025

Margaret

The hotel was very clean. Nicely played out had all the amenities we needed.

Leisure Partner

10/10

Exceptional

12 Nov 2025

Raymond

Yes

Leisure Self

2/10

Poor

11 Nov 2025

Tony

We arrived Friday afternoon and stayed thru until Tuesday (Veterans Day) from Canada.

I booked a 2 Queens, Accessible room for our stay

What we got was a 2 Double NON accessible room. As we were there for medical visit we were pretty tired

We didn’t see housekeeping ONCE during the visit. That’s just really unnacceptable considering this is a suite hotel.

We did not put up any Do Not Disturb signage at all during the trip and noticed that the hotel policy was to make beds, toss garbage and refresh towels every second day.

I had to ask for towels on Sunday night and toilet paper as well. We stay 2-3 times a year for the past 8-10 years in Denver and this was by FAR the worst service I’ve seen from a major hotel chain.

I mentioned all of these points during our stay and spoke directly with Hadyn at the front desk about it but i guess nowadays once they have your $ they don’t really care.

It’s hard enough travelling with illness and special needs children but for a billion dollar chain like Hilton to treat their customers and own property like this is just REVOLTING

Business Family_with_children

8/10

Excellent

07 Nov 2025

KELLY

I was very impressed with my room, the comfort, and the courteous staff that I encountered.
The reason I didn't give you and excellent rating is because:
1. I arrived in my room and there wasn't a remote for the TV. I called the front desk and the gal that was working there was very courteous and brought me a remote immediately.
2. In the morning, I took a shower and there was not enough shampoo to wash my hair.
3. There was NO Conditioner
4. There was NO Lotion
5. There was only 3 Kleenex's in the box and I needed more than 3.

Business

8/10

Excellent

07 Nov 2025

Jasminel

Hotel policies and management are poor.

Business_and_leisure Partner

10/10

Exceptional

30 Oct 2025

Craig J

Our stay here was amazing. Had all the necessities that we could ask for. Would highly recommend and will be staying at more locations.

Business_and_leisure Partner

8/10

Excellent

29 Oct 2025

Abe

Everything went well

8/10

Excellent

27 Oct 2025

Danette

Children running the hallways

Nice hotel but there were children running up and down the hallways early in the morning and most of the day, that was very annoying.

Partner

10/10

Exceptional

25 Oct 2025

Elizabeth

Really beautiful views, pet friendly was exactly what I was looking for. Room was in amazing shape very comfortable and perfect for our longer stay. The kitchenette has quality dishes and appliances and the furniture is comfy and clean. Truly great time!

Friends_and_family Family

6/10

Pleasant

23 Oct 2025

Tom

Staff was fantastic, location and lobby quite nice. The room conditions were awkwardly unpleasant. The furniture all looked second-hand, stains on chairs and couch, the desk and dressers were oddly dilapidated as was the bathroom. Decaying and damaged tile on the walls and floor, the shower was in unfortunate disrepair. Wasn't the worst place I've ever been but it certainly doesn't match the 8+ current rating. Unless I got a fluke last-room-available that hasn't been renovated yet, try somewhere else.

Leisure Self

8/10

Excellent

21 Oct 2025

Takisha

The staff and area are nice. There is no hot tub, the pool is small, and the there is no place for younger children to enjoy the water. I also wish the couch wasn’t stained and that the bathroom was cleaner and fully stocked. We also found a sock on the floor that wasn’t ours.

Leisure Family_with_children

10/10

Exceptional

19 Oct 2025

Christina

Friendly staff, clean rooms, easy to find parking.

Leisure Friends

10/10

Exceptional

19 Oct 2025

David

6/10

Pleasant

19 Oct 2025

Sheresa

Overall the stay was nice except there was a deep loud hum at night potentially from machinery on the roof that vibrated the whole room and kept me awake.

Friends_and_family Friends

8/10

Excellent

17 Oct 2025

Brent

Everything was “fine,” but not up to Hilton standards. I was told they’re about to undergo a renovation, and it’s needed. Carpet, sofa, and office chair badly stained. Shower was either scalding or freezing. Breakfast bar badly organized and always out of something. Half of front desk workers I saw looked like they didn’t want to be there. But staff was helpful upon request. And it certainly wasn’t a “cheap hotel” — it was better than that. But it was a disappointment nonetheless.

Business

4/10

Poor

16 Oct 2025

Tana

I was very disappointed in the condition of the sofa in the room. It was stained and the cushions were ripping apart. I reported the shower faucet was dripping and the front desk put in a report but didn't know when engineering would get there. It wasn't repaired while I was there and I felt bad about the wasted water. I slept with the bathroom door closed to avoid the annoying dripping. The breakfast comprised of plates of food inside a display case and the door lifted up and it was VERY difficult to use utensils to grab the eggs, sausage etc. The oatmeal was runny one day and dried the next. The bananas were very black one day and green the next. The hotel location was very convenient but this is probably the last time I stay here.

Leisure Family

10/10

Exceptional

16 Oct 2025

Jason

Perfect space for exactly what we needed

Business Family

8/10

Excellent

15 Oct 2025

Stephanie

Very close to relatives!

Leisure Self

8/10

Excellent

12 Oct 2025

April

The staff was friendly.
The furniture in the rooms are reportedly about to be renovated which is timely and needed.
The entire facility appears to be undergoing a revamp.
I felt the overall experience was good and that the staff put effort into making our stay pleasant.
I would recommend this location.

Business Family

6/10

Pleasant

11 Oct 2025

David

Great location just off the interstate, but found the room noisy. I could hear the guest in the adjacent room using their bathroom. In our room, the tub area had black mold in the grout area by the tub faucet and in three areas in the ceiling above the tub. The molding around the bathroom floor was also poorly repaired. Paid a little more to stay at this hotel, but there are many options in the area, so check around.

Some rooms have great view-but we arrived in the evening and had a wonderful view of the rear parking lot. Hilton Honors members too. Not sure I’ll stay at many more Hilton’s if the condition of the buildings are this poorly constructed and maintained.

4/10

Poor

11 Oct 2025

lea

Bathroom door did not properly close parking around building was blocked off all day & night because the building was being repainted during the day so there was no handicap or front & side of building parking. Staff was friendly but no privacy in bathroom because latch was broken on bathroom door. Would not have chosen if I had known they were remodeling.

Leisure

10/10

Exceptional

07 Oct 2025

jose

Staff was friendly

Family_with_children

10/10

Exceptional

06 Oct 2025

Esther

Good

Partner

10/10

Exceptional

05 Oct 2025

Debra

Very clean, quiet and great location!! The staff is excellent!

Partner

8/10

Excellent

05 Oct 2025

Jennifer

Great but needs staff training

Staff needs training on customer service. We were unable to check in until an hour after check in time due to the cleaning crew being understaffed. Front desk kept complaining about that in front of guests. Overall great hotel

Partner

4/10

Poor

03 Oct 2025

Jessica

The bathroom door was broken very disappointing.

Leisure Family_with_children

4/10

Poor

01 Oct 2025

Shell

Fire pit was out of service and complementary breakfast didn’t look that good.

10/10

Exceptional

28 Sep 2025

Hannah

Our air conditioning barely worked, but everything else was great. Clean property, continental breakfast had a good variety, super nice bathroom in our room

Leisure Family

10/10

Exceptional

27 Sep 2025

Linda

I was very pleased with this Home2Suites hotel. Front Desk ADE was very nice and so was MADELINE the manager.
Bed was very comfy. Nice pool. Loved all the extra shelves, refrigerator, microwave, Dishwasher and real dishes.
Clean and free parking. Reasonable prices.

Across the street there are several nice restaurants, and a great Gelato place. Would stay there again. Hotel is located in Highlands Ranch, Colorado which is a wonderful place to live and work. Upper class.

Leisure Self

10/10

Exceptional

23 Sep 2025

Caroline

Great customer service

8/10

Excellent

19 Sep 2025

Gina

Visit at Children's Hospital

Grand daughter had procedure at children's hospital. It was excellent location for this.

Friends_and_family Family

4/10

Poor

16 Sep 2025

Arik

The elevator was filthy, the halls were filthy, shower was dirty, etc. The breakfast was great, but that’s it.

Family_with_children

10/10

Exceptional

14 Sep 2025

Ken

Staff is excellent

Leisure Self

10/10

Exceptional

31 Aug 2025

Ryan

Traveling for college

It was a quick stay but the hotel was clean and nice.

Friends_and_family Family

4/10

Poor

31 Aug 2025

Sureewan

The staff would not take my Hilton number to add my points we had to move rooms in the middle of the night with my 6 year and 14 year old children because the room was flooding

Business_and_leisure Family_with_children

6/10

Pleasant

30 Aug 2025

Dawk

Its ok but the room was definitely not that clean and will probably never stay here again.

Leisure Self

2/10

Poor

24 Aug 2025

Nick

This property has no hot water. When we called to have it fixed, the front desk said this happens all the time. Management stated that is not true. And it’s because there are so many people showering at 5 am that the cold water runs out. Do not stay here.

4/10

Poor

22 Aug 2025

Yichao

Very disappointing stay. There was no hot water in the room for showering. We reported the issue to the front desk, and although they repeatedly told us that the valves had been checked, the problem was never actually fixed. It felt more like we were being brushed off rather than the issue being taken seriously. Hard to imagine that a Hilton Honors property could fail to provide something as basic as a hot shower.

Business_and_leisure

10/10

Exceptional

19 Aug 2025

Katreece

The staff was really professional and friendly! Its refreshing to have a place where the staff actually prides themselves at their job.

Business Family_with_children

10/10

Exceptional

17 Aug 2025

Shane

Great Hotel

Great Hotel! Breakfast was top notch!

Business

10/10

Exceptional

15 Aug 2025

Connie

Great space for one night or multiple days.

6/10

Pleasant

15 Aug 2025

Bonnie

TV Sound went off and front desk had no one to repair it., Finally I unplugged the set so it would reset to get sound back on. This happened 3 more times. Couch seat and arms very stained.

Family

4/10

Poor

13 Aug 2025

Sherri

This hotel is the dirtiest hotel I have stayed at in a very long time. I travel for business and this was by far the worst. It needs a complete makeover and a new cleaning crew. Get the disgusting stained couches out of the lobby and the rooms and please get a professional carpet cleaner to clean the hallways at the least!! I pulled an extra blanket out of the cubby and it was even stained. Just go somewhere else. This hotel is gross!

Business Friends

4/10

Poor

12 Aug 2025

Rosa

Beware, they don’t honor 3rd party bookings

We arrived at 5:15 PM, but our room was still not ready. When we finally checked in, we found that the bathroom’s pocket door wouldn’t stay closed. The front desk informed us the hotel was sold out, so they couldn’t move us. There were four of us in the room.

I mentioned Hilton’s Home2 Suites promise “If you aren’t completely satisfied, let us make it right or that night’s on us” but was told they wouldn’t honor it because we booked through a third party. If that’s the case, why offer rooms through third-party sites at all?

In the end, we had to improvise by wedging a sponge into the door frame every time someone needed to use the bathroom.

Friends_and_family Family

2/10

Poor

10 Aug 2025

Shirley

I didnt stay at this property because Expedia changed the price of the room through the check out process. The price charged was too high and I hoped to be refunded the cost of the room. I am very disappointed in this trickery or ‘Bait and Switch’ process used by Expedia!

8/10

Excellent

10 Aug 2025

Jim

Surrounding area a little noisy but overall good place to stay.

Leisure

8/10

Excellent

09 Aug 2025

Stephanie

Nice area, clean room but a little worn

Comfortable, clean and convenient for our plans. The hotel is more dated than I expected and the room had a little more wear than expected (broken lamp, stained/worn couch, and a bathroom pocket door that wouldn’t stay closed). Staff was very friendly!

Friends_and_family Family

8/10

Excellent

08 Aug 2025

Susan

Good but not great

Hotel is clean, rooms and bed are comfortable. Staff was friendly and helpful. Breakfast was a bit chaotic as many things had not bern restocked before it opened.

Business

10/10

Exceptional

07 Aug 2025

William

Staff was friendly. Check in was quick and easy. Plenty of parking. Quiet.

Business Family

4/10

Poor

07 Aug 2025

Verified traveler

The entire hotel could use a deep cleaning. There were stains on every soft surface (carpets, couches, cushions). Most days there was little to no hot water for showering.

Business

10/10

Exceptional

05 Aug 2025

Mark

Fantastic staff and stay

4/10

Poor

01 Aug 2025

Jessica

I do not feel like the room was cleaned properly. The floor had crumbs and was dirty, the shower barely worked (no pressure) and it did not get hot enough and my daughter was freezing in the shower. The shower floor was also dirty. The bed had hairs in it and sheets were old. We will not stay here again.

Business_and_leisure Family_with_children

6/10

Pleasant

01 Aug 2025

Yvonne

The couch in the room was discusting. Crubs on it and stained material. It needs replaced. Floor was so sticky both days at the breakfast bar.

Leisure

4/10

Poor

31 Jul 2025

Shelley

Find someplace else

We stayed here 2 years ago and it was great. We chose this property because we were staying 6 nights and the king full suite is like a small apartment. We have our dog and it’s close to a dog park and our family.

Unfortunately, this year it was so dirty, the front desk staff could have cared less about friendly customer service.

We didn’t have a hot shower 4 of the 6 days we were there. Hot water was out on the 3rd and 4th floor.

The carpet and couch were so stained and dirty I put towels over it, so I could sit on it.

Breakfast was below par as well. Empty bagels, no sausage, empty coffee urns.

Unfortunately we won’t be returning

Partner

6/10

Pleasant

29 Jul 2025

Heather

The breakfast was not good and it was very messy. There wasn’t even many people there for it not to be cleaned up.

Friends_and_family Family

8/10

Excellent

28 Jul 2025

Sarah

The room was great and all of the workers were friendly and helpful. We enjoyed the breakfast options but were disappointed that the hot foods were only lukewarm.

Friends_and_family Family

10/10

Exceptional

28 Jul 2025

Ruby

Good room

10/10

Exceptional

28 Jul 2025

Scott

Would stay again

6/10

Pleasant

21 Jul 2025

Joanne

dog poop in the hall way.

Friends_and_family Family

2/10

Poor

20 Jul 2025

Tania

Feedback on recent stay at Home2 Suites – Highland

I recently stayed at the Home2 Suites by Hilton in Highlands Ranch and was deeply disappointed with several aspects:
•Cleanliness: The room furniture was visibly dirty—so much so that we had to cover it with extra linens. The breakfast area was unkempt, exuding an unpleasant odor. Glasses were unclean and the milk provided was sour. Other guests and I also noticed that the utensils needed more rubbing to get it clean.
•Housekeeping & Service: The fridge in our room didn’t work, the coffee wasn’t replenished, linens were not delivered as expected. Guests were required to retrieve bedding themselves, as housekeeping refused to deliver linen to the room
•Amenities & Value: Despite the high nightly rate—closer to what one might expect at a Super 8—the basic amenities and overall cleanliness fell short. The breakfast service was sub-par, with limited food quality, dirty serving areas, and poor management of supplies like plates and utensils

Overall, this hotel did not meet the standard expected from a Hilton property. I sincerely hope management addresses these issues promptly for future guests.

Friends_and_family Family

6/10

Pleasant

20 Jul 2025

Joanne

carpets dirty; no hot water; dog poop on carpet but cleaned quickly

Leisure Family_with_children

4/10

Poor

19 Jul 2025

Regina m

We reserved a 2 queen bed ( traveling with my adult daughter). The receptionist said they only had a king with a pull out. After we looked at the room we told them it was unacceptable and were leaving. The manager heard this and came over and they found a 2 queen bed. She offered snacks for our inconvenience but we declined. She said they would do something for our problem. Never heard back. The room we got was just “ ok”. The floor had some very dirty sticky spots and we put a towel down before we sat on the furniture. Will say the beds were comfortable and selection of pillows.

Business_and_leisure Family

10/10

Exceptional

18 Jul 2025

Jeffrey

Great spot.

6/10

Pleasant

18 Jul 2025

JOSE

Pool shut down again. Breakfast always limited. Multiple people complained

Leisure

10/10

Exceptional

11 Jul 2025

Cherise

Lady that checked us in took care of us when we had problems with our reservation!

Leisure

10/10

Exceptional

06 Jul 2025

Cathy

Easy in and out for a quick stay with breakfast.

Leisure Family

8/10

Excellent

05 Jul 2025

Sandy

Great location, easy dining access and walking access. The beds were comfortable and the rooms quiet. The room didn’t look very clean with hair on the floor and in the drain. The shower would randomly shut off then restart during every shower. Otherwise great staff and I would stay again.

Leisure Family

4/10

Poor

29 Jun 2025

Verified traveler

Worse than expected

We stayed at this hotel in June 2025, and it was worse than expected. We had never stayed at a Home2 before and had different expectations—especially considering the price of nearly $200 per night. The restroom was dirty, with hair and a bit of dried vomit on the bathroom floor, and more hair was scattered throughout the hotel (including in the sconces in the corridors). The furniture was cracked and noticeably worn, the TV was very small, and the thermostat was broken. We also tried to buy some water from the front desk store, but were disappointed to find it cost over $10.

Friends_and_family Family

10/10

Exceptional

29 Jun 2025

Christine

It was great to feel safe and security at this hotel. Staff is awesome and helpful

Business_and_leisure Pet

2/10

Poor

29 Jun 2025

Kamren

My front desk person refused to check me in because he says he doesn’t know how to use the systems

10/10

Exceptional

28 Jun 2025

Rob

Great stay. Staff was super helpful and friendly. Room was clean and comfortable.

Friends_and_family Family

4/10

Poor

24 Jun 2025

Leslie

The first room i was put in had no room number plate. The room was very filthy and the couch had a huge rip and was dirty. So i called the front desk and the young lady offered to put me in a different room.
The second room was a little better. The room, especially the bathroom, was dirty. From the couch to the shower it was filthy. I didn't realize Hilton had lowered its standards so much.

Leisure Self