KHOLOUD
I truly felt this was one of the worst hotels I have ever stayed in. First of all, the front desk employee was neither welcoming nor clear in her communication. There also seems to be a serious staff shortage, only one valet attendant & one front desk employee.
There was no one available to help us carry our luggage to the room, despite the fact that we had a child & three suitcases
No one even attempted to help or find someone to assist us with the luggage.
We had to carry everything to the room on our own.
The room was not clean.
I requested several items for the room & only received half of them, items that should honestly already be standard in this type of hotel, such as slippers, especially considering how cold the city is.
I asked housekeeping for a laundry bag, and they brought me trash bags instead, claiming they had no laundry bags available at the moment
The iron I requested for my clothes was dirty & left marks on my shirt
I also requested a dental kit and soap, and the items were delivered in a used a Ziploc bag.
I have never experienced this type of service even at hotels with fewer stars
We were also surprised to receive a message from the hotel stating that valet service completely closes during certain hours, which honestly makes no sense.
Like what about if I needed my car for an emergency or any other reasons !!!
Yes, I deeply regret choosing this hotel, and I was honestly lucky that I only stayed there for one night.
There was no one available to help us carry our luggage to the room, despite the fact that we had a child & three suitcases
No one even attempted to help or find someone to assist us with the luggage.
We had to carry everything to the room on our own.
The room was not clean.
I requested several items for the room & only received half of them, items that should honestly already be standard in this type of hotel, such as slippers, especially considering how cold the city is.
I asked housekeeping for a laundry bag, and they brought me trash bags instead, claiming they had no laundry bags available at the moment
The iron I requested for my clothes was dirty & left marks on my shirt
I also requested a dental kit and soap, and the items were delivered in a used a Ziploc bag.
I have never experienced this type of service even at hotels with fewer stars
We were also surprised to receive a message from the hotel stating that valet service completely closes during certain hours, which honestly makes no sense.
Like what about if I needed my car for an emergency or any other reasons !!!
Yes, I deeply regret choosing this hotel, and I was honestly lucky that I only stayed there for one night.
