Kanz Erremal

Morocco , Erfoud-Merzouga
MERZOUGA, Touz Azi El Bide
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50 reviews shown

6/10

Pleasant

25 Apr 2026

Celine

Room was nice, the location is great, but they can do so much more with the space, better sunbeds, put some sun shades / parasols (when I asked why they didn’t have sun shades the receptionist was surprised and said I’m the first guest asking. Which is weird in the dessert!) Nice music at the pool area and in the restaurant would be nice. The general toilet was very dirty. We had only 2 towels for 4 persons.

The dinner was delicious and more than enough!

Family_with_children

10/10

Exceptional

22 Mar 2026

Anika Tabassum

The location is its biggest highlight , right by the dunes and truly beyond expectations. My room was at the rooftop, it gave me a luxury to watch the sunrise in the dunes privately! I also danced under the stars!
If you wanna make the instagram famous pool video you can do it from rooftop or you can take room number 24. Only this room has the best view.
The drawback, the washroom smell was quite disturbing.
And the breakfast was so so!

Self

10/10

Exceptional

27 Feb 2026

Carrieann

The hotel is beautiful…I love how the interior was traditional Moroccan theme but also very contemporary in the execution of the design. The pool is definitely a highlight. It is right alongside the sand.

8/10

Excellent

15 Dec 2025

Jaan

Great option for a short stay. Right on the edge of the desert with easy access.

10/10

Exceptional

13 Sep 2025

AMRIT

This is a beautiful property and very baby friendly. The staff made our stay very special.

Highly recommend this place if you are in Merzouga!

Leisure Family_with_children

10/10

Exceptional

06 Aug 2025

Chahli

Perfect

4/10

Poor

21 Jul 2025

Faizan

We were 4 friends and had 2 nights stay, literally they are charging you +-200$ per night for their Swimming pool, everything else is bad. The staff is not supportive and very negative people, Sahara Desert and they don't offer any water at all. The charged us 20dh/2€ for water bottle many times because we had no option in the desert . THE AC was on for 24 hour straight and it wasn’t cooling so we had to clean the filters by ourselves.

Leisure Friends

8/10

Excellent

10 Jun 2025

jason

Property was beautiful. Staff weren’t really very helpful. Would have liked some info on tours as I had previously asked about on WhatsApp. Ended up booking stuff with someone else

Leisure Partner

10/10

Exceptional

24 May 2025

Nora

We had a fantastic stay at Hotel Kanz Erremal!
The room was clean, spacious, and very comfortable. The staff were incredibly friendly and helpful throughout our stay. We would definitely stay here again and highly recommend it to anyone visiting the area!

Business_and_leisure Partner

8/10

Excellent

25 Apr 2025

Evan

We love the pool, the area

We really love the ambiance especially the pool with the saharas was just in the front.
We love the amenities and were our room is located
Some of the staff are nice but we noticed while we are relaxing outside at eating breakfast they kept on looking on us like we are not allowed to be free..
The room was spacious and unique but not enough light. The toilet set is moving when we are urinating and doing no 2.

We are disappointed with the dinner. Was too expensive for just a basic appetizer and the dessert was plane banan, apple and dry orange juice with no presentation at all that why all the guest who had the dinner with us didn’t touch the fruits they served.

Partner

10/10

Exceptional

25 Feb 2025

Muhammad

Amazing amazing amazing! The staff the culture the vibe, they made us feel like at home! Backyward is the desert! Def would recommend.

Leisure Partner

8/10

Excellent

04 Dec 2024

Gregory

Great location by the sand dunes

Leisure Partner

2/10

Poor

30 Oct 2024

Amira

It was a really bad experience! The owner of the hotel is rude and aggressive. We were charged for the breakfast even though it was included.
Staff cannot speak English which makes communication difficult.
However, the owner is the worst and rudest of them all. We wanted to spend the afternoon on the hotel facilities after having checked out. We were nearly screamed at that we have to leave the property as we have already checked out. The hotel has not been full, nor were a lot of people inside of the hotel. It was a really uncomfortable and unprofessional situation. We will definitely never stay at this property again.

Leisure Partner

10/10

Exceptional

25 May 2023

Sean

We loved our stay it is much better than the pictures show, staff was so friendly and accommodating that we extended our stay for two more nights. We also took a camel excursion over night and they let us keep our bags in our room for free one night while away. I would recommend this to my family and friends to visit.
What a view of the Dunes from the pools and roof top deck!!

Leisure Partner

8/10

Excellent

29 Aug 2022

Simon

The pool is a a delight and for that reason we would return to stay here. It was wonderful to be able to swim and relax whilst looking over the desert. The hotel itself is fine but needs some TLC in the rooms although this wasn't a deal-breaker. The staff were very helpful. Breakfast wasn't great compared to everywhere else we stayed.

Leisure Family

2/10

Poor

21 Apr 2022

Mohamed

Bad service miss of important equipment and annoying plus no respect to the client I will never think to go back there and not recommended to anyone

Leisure Family

8/10

Excellent

25 Dec 2021

Michael

Desert Silence

Fabulous few nights. The staff was very attentive and accommodating. The meals were custom ordered and excellent quality. The location cannot be beat – the pool is beautiful albeit too cold to enjoy. They tried hard to make us feel comfortable and feel welcomed. Covid has taken a huge chunk out of the gem that this place could be, but I am glad we visited. I would recommend it to anyone.

Partner

10/10

Exceptional

30 Oct 2020

Verified traveler

Clean hotel

It was a nice family oriented hotel. Clean.

Friends_and_family Family

2/10

Poor

20 Aug 2020

Smith

Tude people
When you get there the manager is rude

Leisure Friends

8/10

Excellent

05 Feb 2020

Tuncay

İn the begining we booked a tent, but the tent is terribel(small, not clean and dark) and upgraded it, we stayed in a room, room is clean and very comfortable but Hot water is not working,

Partner

6/10

Pleasant

12 Aug 2019

Michael

No AC and staff didn’t care...

The room would have been great if the AC would have worked. We complained about it and were told it’s our fault for pushing other buttons and the response was “we’ll fix it for the next customers”. August is extremely hot, and sounds like other guest had the sameness problem.

Partner

8/10

Excellent

05 Aug 2019

Hermes

facing the desert, you can just walk into desert from hotel. big room, big restroom.

Leisure

10/10

Exceptional

11 Jul 2019

Tanya

Is it the cleanest, NO. But its the desert people

Ok so my mother had a problem - the sheets were not as white as she would have liked.
She was fuming and stomping around up until I kicked her out to the pool. Problem solved.
It beats everything. THAT POOL (we were there alone ... so extra peaceful and serene) is one of THE best highlights of Morocco. The dunes are right there. Run into the dunes then hop back over to the pool .. mint tea that was basically on tap did not hurt either.
Dinner was wonderful as was the service - I am vegan and that was accommodated with no issues or hickups. Would stay again any day! Great hotel.

Family

10/10

Exceptional

05 Jul 2019

Verified traveler

Essential life experience

This hotel has the Erg Chebbi dunes in its backyard. You can’t get any closer without a tent. Very professional, polite, and knowledgeable staff who set me up with a tour of the dunes and prepared very good local meals. This is a place to stay in for the experience. FYI everything in the desert is very dusty, nothing can be done about it. Bring slippers or sandals.

8/10

Excellent

04 Nov 2018

LaiPing

Very good location

Family

6/10

Pleasant

25 Mar 2018

Zulkifli

Hotel facing the Dunes.

Hotel is conveniently placed in front of the dunes. If you come to see the dunes, this is the place to stay, don't expect 5stars accommodation though, its the desert.

Partner

8/10

Excellent

12 Mar 2018

Verified traveler

Amazing hotel

We had a great experience at both of the hotel and camel trekk night in the desert with hotel Kenz. Food was good rooms were clean.

2/10

Poor

24 Dec 2016

Catari

One of my worse hotel stays!

Staff extremely rude too busy smoking their hookah on the patio to be bothered. Breakfast was stail. No Wifi as advertised. No ability to accept credit card as equipment was down. Housekeeper actually picked dirty towels from floor and re folded them! My husband is from Merzouga and we travel a lot. We are not complainers, this place WAS outrageous.

2/10

Poor

21 Apr 2026

Sandra

Je tiens à partager mon expérience pour prévenir les autres voyageurs, et en particulier les femmes.

Le séjour avait très bien commencé : accueil chaleureux, disponibilité, gentillesse… jusqu’à ce qu’un incident grave se produise.

Une personne liée à l’établissement, en qui j’avais accordé ma confiance et qui nous avait accompagnées durant notre séjour, a eu un comportement totalement inapproprié et a dépassé les limites sans mon consentement, dans un contexte isolé en soirée.

J’ai dû réagir fermement et quitter immédiatement la situation avec ma fille. Ce moment a été extrêmement choquant et m’a mise dans un profond malaise.

Je tiens à être très claire : peu importe la gentillesse ou les services rendus auparavant, rien ne justifie un tel comportement.

Je recommande donc aux femmes voyageant seules ou avec des enfants d’être particulièrement vigilantes et de ne jamais ignorer leur instinct.

C’est dommage, car le lieu est beau et le séjour avait bien commencé, mais la sécurité et le respect doivent passer avant tout.

Je ne peux pas recommander cet établisseme

8/10

Excellent

14 Apr 2026

hanaa

le petit déjeuner n'était pas à la hauteur du prix de la chambre. très peu de choix et pas très frais dommage...
l'hôtel propre et joli

Friends_and_family Friends

6/10

Pleasant

06 Mar 2026

BERTRAND

Un personnel plus agréable et plus efficace et ce sera un bel établissement ! Par contre ils ne prennent pas la Carte bleue !!

Family

8/10

Excellent

26 Dec 2025

Rocco

Abbiamo soggiornato per una sola notte e l’esperienza è stata nel complesso positiva. La camera era ampia, molto pulita e dotata di ogni confort (condizionatore, ecc). Vista eccezionale sul deserto.

La cena è stata gradevole ma il menu fisso è stato limitante. Mentre la colazione è stata una pecca in quanto il cibo era completamente freddo.

Nel complesso, un soggiorno piacevole con qualche aspetto migliorabile.

Partner

10/10

Exceptional

01 Dec 2025

Oscar

Leisure Family_with_children

10/10

Exceptional

17 Nov 2025

Stephan

Zimmer toll (ganz oben mit Blick auf die Wüste).
Nettes Personal

8/10

Excellent

08 Sep 2025

Luis

Uma estadia com uma vista inesquecível!

Ficamos duas noites hospedados no Kanz Arremal e sem dúvida, o ponto alto é a localização, absolutamente incrível. A vista panorâmica sobre o deserto é simplesmente magnífica.
O hotel tem um enorme potencial, a estrutura é muito charmosa e o ambiente envolvente. No entanto, sentimos falta de uma equipa mais qualificada, assim como de uma maior atenção à limpeza e manutenção dos espaços (os quartos, por exemplo, não foram limpos durante a estadia).
O pequeno-almoço deixou a desejar e o jantar foi apenas razoável.
Apesar das limitações, recomendamos passar ao menos uma noite, pela paisagem única e pela oportunidade de estar tão perto do deserto.

Friends_and_family Family

4/10

Poor

18 Jul 2025

Yasmina

C’est établissements est un attrape touristes ! RIEN NE VA !
Nous avons ignorés tous les mauvais avis concernant cet établissement mais croyez moi, ils sont véridiques et non pas subjectifs.

Ca été une horreur !
Le personnel est désagréable, je suis moi même Marocaine et ça m’a CHOQUÉ de vivre ce genre d’accueil au Maroc.
Tout ce qu’on demandait avait l’air de les ennuyer, ils sont pas accueillant du tout, ne dise même pas bonjour. Nous avons choisi cet établissement également car leur site annonce qu’il propose une nuitée dans les tentes au déserts dans un certains standing mais nous avons eu droit à une expérience à la hauteur du désastre de cet établissement.

Le petit déjeuner est HORRIBLE et pas du tout quali.
La piscine n’est pas entretenue et est de couleur verte à en salir les maillots.
Là climatisation dans la chambre fait un bruit d’avion et fuit au point où vous aurez les pieds dans l’eau.
Franchement FUYEZ

Partner

10/10

Exceptional

20 May 2025

Stephanie

Emplacement exceptionnel ! Personnel très sympa et repas délicieux 👌

10/10

Exceptional

27 Apr 2025

nicolas

Personnel adorable, emplacement féerique à découvert absolument... les yeux grands ouverts.
Petit bémol, le bruit des quads et motos qui peuvent tourner dans les dunes en face de l’hôtel.

Friends_and_family Family

8/10

Excellent

12 Apr 2025

JEROME

Hotel charmant et reposant

Hotel bien situé au pied des dunes de Merzouga.
Personnel agréable et serviable.
Chambres de qualités.
L'hotel propose des excusions dans le désert en dromadaire pour voir le coucher du soleil.
Nous vous recommandons cet hotel.

Partner

8/10

Excellent

29 Mar 2025

Verified traveler

Bed was wel een beetje aan de kleine kant.

Friends_and_family Family

10/10

Exceptional

19 Aug 2024

Miriam

Maginifica localización del hotel. Como estar en el paraíso.

Friends_and_family Friends

8/10

Excellent

17 May 2024

Sarah

Wir hatten erholsame Tage in der wunderschönen Unterkunft. Das Essen war super, man sollte nur darauf achten, dass man das Mittagessen nach dem Frühstück am besten vorbestellt. Die Zimmer waren sauber.
Der Blick zur Wüste ist einmalig.

Leisure Family

8/10

Excellent

18 Sep 2023

Martin

Un beau séjour

Hôtel très bien situé à la porte d’entrée du Sahara. La piscine est superbe, ce qui crée un effet hors du commun de se baigner dans une piscine sur le bord du désert. Hamed, le gérant de l’hôtel est très sympathique. Des rénovations sont à faire, ainsi que l’entretien de la verdure pour garder l’hôtel dans un bon état.

Partner

10/10

Exceptional

10 Jun 2023

Mourad

👍

8/10

Excellent

25 Apr 2023

Jaime

Hotel muy recomendable

Hotel muy recomendable, está en una localización inmejorable a pie del desierto, muy limpio pero con algunos asuntos de mantenimiento que podrían mejorar.

Partner

2/10

Poor

04 Oct 2022

Issmail

Das Personal an sich war nett und freundlich. Jedoch war die Dame an der Rezeption etwas unfreundlich. Das Frühstück war sehr begrenzt und wenig und für den Preis erwartet man mehr. Die Einfahrt stelle ich mir auch schöner vor.

Leisure Family

10/10

Exceptional

26 Aug 2022

Mario

Un emplacement incroyable en bordure du désert ! Hôtel de bonne qualité, piscine agréable et du personnel très serviable. Que dire de plus ?

Leisure Family

6/10

Pleasant

15 Jan 2020

denise

decepcionada

A parte externa do hotel é realmente linda, mas os quartos decepcionam, a limpeza deixa muito a desejar, as toalhas duras que nem pedra, roupas de cama mal conservadas, pelo valor da diária não deveria estar nesses estado, é uma pena, afinal a estrutura deles tem tudo de privilegiado, na boca do deserto! A recepcionista foi a única pessoa gente boa de todo hotel!

Partner

8/10

Excellent

16 Oct 2019

Annabelle

Un cadre juste magnifique!!
Idéalement situé, avec beaucoup de charme!

Partner

8/10

Excellent

12 Aug 2019

Verified traveler

Bonne localisation mais prestations moyennes

Emplacement idéal au pied des dunes. Superbe vue depuis la terrasse et la piscine. Chambre au confort plutôt rudimentaire (literie, sdb) et qui est aurait besoin d’être rafraîchie (murs franchement abîmés, étagère et porte serviettes cassés). La cuisine mérite aussi d’être améliorée (pizza et sandwich au menu standard, dîners marocains très basiques dont un couscous sans sauce des plus secs...). Allez-y pour la localisation, la vue, la piscine mais pas pour les prestations de l’hôtel.

Partner