Name: Alpine Retreat
Address: 6 Stirling Road, 6, Mount Buller, 3723, AU

2/10

Poor

06 Jul 2026

george

I am extremely disappointed with our experience at your hotel.
We arrived at 2:00 pm, but there was no one at reception. We had to wait for almost two hours before we were able to speak with a staff member. Before arriving, I had called the hotel to ask if an early check-in was possible. I was told that if the room was not ready, our luggage would at least be stored in a safe place. However, the luggage storage area under the stairs was very small and unsecured, and anyone could easily access it.
When we finally entered the room, it was much smaller than expected, not clean, and had a strong smell of alcohol. Most importantly, I booked the room for five people, but the room only had four beds. The staff member told us that the double bed was \"slightly bigger than a single bed,\" which was clearly not suitable for five guests. We were then told that if we wanted a fifth bed, we would have to pay an additional $500.
In the end, I had no choice but to sleep on the floor, which was also very dirty.
This has been the worst hotel experience of my life. I expect a prompt response and an appropriate resolution to this unacceptable situation.

Friends_and_family Family

8/10

Excellent

26 Jun 2022

Amy

The free breakfast had alot of out of date foods. No clean bowls or cups. But apart from that everything else was fine

Leisure Family_with_children

10/10

Exceptional

26 Apr 2022

laura

Fantastic location. Very comfy beds and pillows.

Leisure Family

10/10

Exceptional

24 Apr 2022

Ashley

The room was fine, clean and comfortable. Walls are thin and maybe we were unlucky to have noisy workers next to us who got up at 6 each morning. The pool was cold. Maybe it's heated in Winter but would have been nice to have a swim in a warm pool in April since it was below 10 outside

Leisure Family

6/10

Pleasant

17 Feb 2022

Neville

Parking,road works which hampered parking

Leisure Friends

6/10

Pleasant

28 Nov 2021

Graham

Nice position. Bit disappointed in the room we got. Door into hallway wouldn't lock... worn out, shower screen broken, currently using shower curtain, only base sheet on beds no cover sheet, who knows used the doona cover last that was suppose to keep us warm, we ended up getting one we had in the car and taking doona cover off the bed. Room nothing like photos on web. The guys were very welcoming and had a nice breakfast.

Leisure Family

8/10

Excellent

04 Sep 2019

Ben

Right next to Chamois makes it very accessible to the ski runs.
Old but in good repair. Lovely staff. Basic breakfast but it is fine for the money. Bit noisy at night with the bar. Great to have a balcony room with views over Bourke St. Room was spacious. Would stay again.

Leisure Family

10/10

Exceptional

24 Jul 2019

Verified traveler

The location is great. Only 200 metres walk to central Village town. Great family Italian Restaurant and Sports Bar. Stayed a week and had many evenings inside having a few drinks playing pool with the family followed by simple tasty Italian food in the Restaurant. The Staff were fantastic and ALWAYS helpful, with a special thanks to Indie.

Leisure

8/10

Excellent

13 Jul 2019

Jenny

The service was good. Location is a bit further, but price was good for the value. Only the sound proof was not very good.

Leisure Family_with_children

8/10

Excellent

03 Jul 2019

Verified traveler

Staff were exceptional, went out of their way to be helpful and are very friendly and accommodating.

Leisure Family_with_children

10/10

Exceptional

02 Jul 2019

Verified traveler

Good location
Good game room for kids
All Staffs very good.

Family

6/10

Pleasant

24 Jun 2019

Verified traveler

Sauna advertised but not working.
Fruit advertised in continental breakfast but one small tray did not go very far for all guests.

Leisure Family_with_children

10/10

Exceptional

11 Jun 2019

Verified traveler

Great customer service, close to village centre and great atmosphere

Leisure Friends

8/10

Excellent

05 Sep 2018

Craig

Good basic budget accommodation

You get what you pay for. Good basic accommodation but on mountain. Really creaky beds so whenever anyone in the family moved, it'd wake everyone else up... Great restaurant downstairs with great food. Fantastic location for price and convenience.

8/10

Excellent

04 Sep 2018

Roland

Good value for money budget accommodation

After spending six years at a lodge that we couldn’t get into this year, we gave the Alpine Retreat a go. After reading several reviews, our expectations weren’t too high Baeyer on the cost of the stay. With 2 adults and 3 children, we stayed in one of the smaller rooms. We did ask for a microwave to allow warming of some basic food for lunch which was provided. Prior to our stay I sent several email with questions and communication was prompt and concise. The luggage storage area for arrival and departure days is small but sufficient. The kids enjoyed the games room and pool. The room was bigger than we expected and clean. Not being able to open the window meant we had to leave the door open to create some airflow at times, but no biggie. Breakfast is basic but again was more than we expected. The kids loved what they referred to as “all you can eat breakfast”. 4 kinda of serial, two sorts of toast, apple and orange juice, water, instant coffee and tea. Butter, strawberry and raspberry jam, vegie mite and honey. Plenty to get you started. The drying room and ski storage area were larger than expected. Due to the large amount of snow, the back entrance was a little icey. We stayed on the third floor and some distance from the bar, so noise was not an issue, I could imagine staying closer could be noisy. The Wifi was ok, nothing earthmoving during peak times as expected. Overall good value for money.

Family

8/10

Excellent

01 Sep 2018

Verified traveler

Family stay.

Great place to stay if on a budget. Old but clean and cheap ski hire.

Family

6/10

Pleasant

28 Aug 2018

Kat

Party backpackers; not for families or couples.

The location was great and the rooms were reasonably priced. I was disappointed in the staff. We had booked an ensuite room. We did not sleep one night as some guests or staff members decided to party, and slam doors. After being told to quiet down by the manager, a guest took it upon herself to continue to slam doors well into the early hours of the morning. The floors of the bar were sticky. A staff member decided to have a massage on the couch by the fire by another employee. It was a mess. Such a hotel could have so much potential! It's such a shame!

8/10

Excellent

19 Aug 2018

Verified traveler

Location and vibe.

Great location and staff. Facilities need an upgrade.

10/10

Exceptional

08 Aug 2018

Jeanette

Great place to stay!

They had it all, friendly staff, spa pool, pool tables, bar, great restaurant so yummy. Good prices, loved it all.

8/10

Excellent

30 Jul 2018

Wiesiek

Perfect location\n

Ski right out onto the ski slopes, come back to the lodge via the chair lift.
Alternatively you can catch a free bus, bus stop located in front of the lodge.
it is also 5 min walk to the village. The lodge has its own bar, restaurant, pool and spa (spa did not work but it was hot and still good to relax in). There is a shop where you can hire all the skis, snow boards and clothing - so no need to get it anywhere else, just rock up to the lodge and get it all there. The prices are better than in the village.
Good value for money - not a 5 star Hyatt Hotel but it has everything you need or more than the other places.

2/10

Poor

29 Jul 2018

Anna

Very old needs upgrade. Matress with springs popping out. The door to one of the apartment opens into the games room. you have children playing in there from 7am. Very annoying!

6/10

Pleasant

27 Jul 2018

Mick

Old hotel. Falling appart. But still cosy with bar and kids play room. Close to the centre of village

8/10

Excellent

20 Jul 2018

Michael

Nice hotel close to lifts and centre of village, great restaurant and bar, nice and warm, has all you need.

4/10

Poor

12 Jul 2018

Jodie

Dated accommodationtion in need of TLC

Warm rooms and hot water ! Location good. However, damp, musty room. Very dated, in need of maintenance. Equipment for hire not in great condition.

6/10

Pleasant

07 Jul 2018

Verified traveler

Close to resort’s amenities. Just a walking distance to Mt Buller Central.

10/10

Exceptional

06 Jul 2018

SnowBunny

Fantastic Staff, bar and restaurant.

Staff went out of their way to ensure we had everything we needed.

10/10

Exceptional

23 Jun 2018

Verified traveler

Relaxing stay

Cozy and close to the town center.

Family

8/10

Excellent

22 Sep 2017

Tracey

Dissatisfied

Stay was fine although had dirty cultery in my room informed staff member she said would send someone up with clean cutlery and didnt

Family

2/10

Poor

10 Sep 2017

Ted

Think twice before you book this Hotel

Payed big $$$ for this hotel with high expectations after reading the description and looking at pictures of the room and facilities. After arriving, first disappointment was the swimming pool out of order for the duration of our stay (Not a nice pool anyway looking at it), room looked better in pics than it actually was, room floors very dirty, dishes dirty. no tea towel in kitchen, buffet breakfast was only cereal and toast(big disappointment), Loud music until 1am from Bar downstairs, activity room cramped and less than average table tennis table and other games for kids. I can say the staff were nice to deal with and had no problems there, great bunch of staff but the Hotel itself was very disappointing!! I would not stay here again and definitely would not recommend this to anyone else. Very disappointed!

6/10

Pleasant

17 Jul 2017

Kenny

One area spoiled the experience

I really do want to give out good rating, the staffs are excellent, the location is really good (few min walk to village central), the rooms are ok. However, the live band down stair just ruin the experience. the music are so loud it was just like next to your ear, it started from 9pmish until 12.30am. i'm not sure if its just on for the peak season but during our 3 nights the live band were on for 2 nights. if you're young couples then its ok but if you have kids tag alone then i suggest you stay somewhere else or check with hotel staff to see which dates the live bands will be on before make your decision (the dates shown on hotel website isn't accurate).

Family

2/10

Poor

11 Jul 2017

Neil

Worst. No contest.

This has to be the worst place on the entire mountain. The walls of our room were WET. Mould growing in the corners, no running water when we arrived, and the pool appears to be shut for the season. Basically AVOID AVOID AVOID.

Family

8/10

Excellent

16 Jun 2017

Joanne

Location walking distance to Village square

It started operation when we stayed. Alot of things not available like WIFI, not enough servicing staff during breakfast time. The room near and above the PUB/Club really very loud and till late so if you are a light sleeper advise for a room away from it. The room provided towel and bath soap only. Room light abit dim and clean. continental breakfast served. Overall still good

Family

8/10

Excellent

17 Sep 2016

Laura

Basic and dated but a comfortable and clean hotel.

We didn't stay our full stay (as the snow melted and we couldn't get the whole weeks skiing in). However the time we were there was good. The place was comfortable and had all that was required in a hotel room. We spent a bit extra to get a balcony room but couldn't open the door to the balcony!! I'm not sure if it was locked or jammed or we just couldn't open it. Free wifi was a bonus and the included continental breakfast was basic but okay. They had a pub downstairs and a band that played late one night (to about midnight). The band was great but was loud enough that if you were a light sleeper or had young children it would not have been welcome! The place is a bit tired and dated but it's fine if you just want a place to stay that's close to the slopes. I'd stay there again.

Partner

8/10

Excellent

01 Aug 2016

Verified traveler

The hotel room was very clean and the amenities were great, also close to the village so convenient. it was very noisy at night due to the bar, so I would not suggest for a family.

Partner

6/10

Pleasant

31 Jul 2016

Verified traveler

convenient location, very close to village center

The people at the ski rental shop were just amazing and really welcoming. The receptionists on the other had just do not have the personalty... just too stoic for me. They must have been busy from the time being the peak of winter season but they could at least throw a smile. Carpet underneath the double bunk was lifted and needs fixing. Best thing about the rooms though is that it was really warm and cozy. clean room with clean sheets were available. Disappointed with a certain bar staff though. quite rude when I asked if they do room service and I was me with \"roon service? we are a restaurant\" ehmmm i kinda know that. I was only asking because I was staying at the hotel. The reply after knowing i was a guest at the hotel became less sarcastic....

6/10

Pleasant

18 Jul 2016

Katrina

Run down chalet close to the village

A crumbling down old place in need of an overhaul.
We had a balcony room but the door didn't open to step on to it. The shower door fell off when it opened so we had a man in our room for an hour trying to fix it. The sauna didn't work and it took a day for the floor heating to warm up.
Breakfast was basic and check in at 4pm and discharge at 10am. Forgot to mention the open mic night with locals screaming out their version of Wonderwall under my bedroom.

8/10

Excellent

07 Jul 2016

Bill_genigiorgi

Family vacation

There is no shampoo or conditioner but there are plenty of towels and enough soap in the showers.
Rooms are always warm and very nice kids gaming area.

10/10

Exceptional

15 Jun 2016

Verified traveler

Excellent stay

Big apartment room for family. Walking distance to ski track. Nice view from apartment too.

4/10

Poor

02 Sep 2015

Glen

Neglected and in need of a clean.

Very dissapointing. The room was run down and in need of a good clean. The tiles in the bathroom were falling off, the shower screen was badly cracked, the floor was so dirty we wore our shoes inside, the linen had stains on them?, and the toilet flush button was broken so we had to remove the cistern lid and flush manually by lifting the valve.(even after reporting it 3 times). Other wise, the staff were friendly and the room was quiet. A great location.

Family

4/10

Poor

31 Jul 2015

Verified traveler

Good location
Lovely staff
Convenient
That's all I'm going to write so let me submit

4/10

Poor

11 Jun 2015

Nanda

Excellent customer service

Staff are Fabulous, excellent service. But didn't get room what I paid for. Breakfast have to improve, room cleanliness have to improve a lot.

8/10

Excellent

30 Sep 2014

Magnus

Facilities: Basic; Service: Friendly;

Family

6/10

Pleasant

30 Sep 2014

Gary

Facilities: Typical; Value: Could be better; Service: Good; Cleanliness: Filthy;

Family

8/10

Excellent

20 Sep 2014

Aaron

Facilities: Basic; Value: Affordable; Service: Courteous; Cleanliness: Tidy;

8/10

Excellent

14 Sep 2014

Stefan

Facilities: Good, Great games room; Value: Reasonable; Service: Basic; Cleanliness: Neat;

Family

6/10

Pleasant

12 Sep 2014

Rozane

Facilities: Tired, Old, Desperate upgrade needed; Value: Uneconomical, Over-priced, Could be better, Old poor terrible brkfst; Service: Below average, no one on reception; Cleanliness: Dirty, Poor, found pills under bed;
Could be the most stunning resort due to location. Needs a refurb. Will not stay there again new modern accomodation available at the same rate

Family

6/10

Pleasant

07 Sep 2014

Melanie

I would never stay here again, for the price I didn't expect much but it was so dirty I was scared of getting sick!

Family

6/10

Pleasant

30 Aug 2014

Darren

Staff great