Name: Duck Inn Mount Buller
Address: 18 Goal Post Road, Mount Buller, 3723, AU

8/10

Excellent

03 Sep 2025

Aleksandar

Only reason I didn’t give it 5 stars is because we were unable to check in until 4pm for our overnight stay and we had to check out by 10am the next morning. Paying $370 for one night and not being able to even stay for a 24 hr period in our room is quite unfair.
Otherwise the staff and dinner were amazing and the room was cozy.

Leisure Partner

10/10

Exceptional

13 Aug 2025

Dejan

I would recommend this property

Leisure Family_with_children

4/10

Poor

27 Jul 2025

franca

Upon Reflection this is what I saw……

Needs a huge renovation…. It’s shocking that this permitted in Victoria.
No extra blanket, no extra cushion - the fake leather lining the bunk beds ripped. The cupboards didn’t close.
Why give me Red Bull ? Just give me water, in the most beautiful nature surrounded by fake leather, old towels suitable for dogs… and curtains as though we had landed in Mumbai?…The Argentine guy Coco was amazing, the Italian girl & the cleaning staff very helpful.
The Duck Inn needs a Reno or it should close down. The restaurant was sad… very sad.
A simple hearty menu - with good vegetables & bread. Simple protein is all you need after a strong day sking.
I don’t need frozen scallops, frozen, tuna, frozen salmon…. $310. Dollars after ?…
Let’s be realistic- everyone is doing it hard, but the balance is necessary. As the location is further out of town the restaurant at night is a plus but not at that price.
Breakfast was non existent!! Slice of toast or cereal- no soy milk… nothing.. ridiculous.

Friends_and_family Family

6/10

Pleasant

18 Jul 2025

Tien Hung

Just an experience for my overseas friends by staying overnight at the resort. No complaints

10/10

Exceptional

16 Jul 2025

Shareef

Homely

Leisure Partner

6/10

Pleasant

02 Jul 2025

Dilawer

The hotel is in a very good location. Exit the hotel and you will see snow everywhere. Our hotel's fire alarm was broken. The rest of the hotel was very good.

Leisure Family

8/10

Excellent

05 Sep 2024

Tara

Nice quiet room

2/10

Poor

01 Sep 2024

SUZIE

The hotel was smelly, dirty and had terrible staff morale, especially from the management. We experienced: terrible plumbing smell throughout the accommodation (like sewerage), no TV controller (therefore no TV), dirty bathroom floor, broken curtains, rain leaking into bathroom, shower leaking onto toilet area, no WiFi in room, incomplete restaurant menu, rude ski shop attendant, old, dirty ski equipment: ill-fitting helmet, unmatched ski poles, kept waiting by manager who wouldn't help because he was 'asleep' (8.15am-10.00am). I'll never go back again.

Leisure Family

10/10

Exceptional

16 Aug 2024

GUO

Everything is well desighed. Skii/board storage on the ground floor also allows you to park your luggage when waiting for a pick up. Dry room on the first floor for the other gears. Then the reception/rental shop at the front with very friendly/helpful staffs. There is also a restaurant in the same building, food was ok but service was exceptionally. We ended up spent all three evening there for dinner. If you are looking for a convenient and functional place to stay while focusing on the snow, then Duck Inn is perfect.

8/10

Excellent

09 Jul 2024

CHI KIN

Should pay attention to the water boiler. It was very dirty with black sediment at the bottom

Leisure Partner

8/10

Excellent

09 Jun 2024

Clinton

Overall the hotel is clean and well kept. My only minor issue was that the room had a bad smell, which I think was because it had been locked up all summer and I was likely the first guest since last snow season (~8 months).

Business Self

6/10

Pleasant

05 Sep 2023

Bernadette

Hard to say as there wasn't much snow for ski in ski out
Definitely not enough space to hang up your clothes
Rooms very average..won't go there again

Leisure Partner

8/10

Excellent

12 Aug 2023

Margaret

Great property, nice bathroom, comfortable bed, friendly staff, bit of a walk to village

Leisure Family

8/10

Excellent

07 Aug 2023

Teodora

Stayed at the Duck Inn for 3 nights. Overall the venue itself, whilst renovated, is quite dated. But it’s cozy and the staff are lovely - except maybe at times there isn’t enough of them so cleaning up may be lagging (breakfast time). The sound travels (often heard people walking above us) but we had a baby so used a white noise machine and it was fine. The room we stayed in was super clean and comfortable - even the heating was super warm that we didn’t even need doonas! The restaurant downstairs offers delicious food for dinner but their continental breakfast could use some love - perhaps throw in some bakery goods and pastries and some cheeses or something - pretty basic esp for those staying more than one night. But overall somewhat over-priced for what it is - would rate it a 3 star. If you are looking for somewhere cozy to stay on the mountain that won’t break the bank and you don’t mind basic - this is your place!

2/10

Poor

05 Aug 2023

Madhur

No food & drinks for breakfast as they charged room with Breakfast

10/10

Exceptional

31 Jul 2023

Aaron

Super friendly staff.

Leisure Self

10/10

Exceptional

21 Jul 2023

Ben

the view from the balcony is absolutely amazing!

Leisure Partner

8/10

Excellent

14 Jul 2023

Allysa Jade

Maybe add bacon and eggs to your breakfast menu. Otherwise, everything is excellent!

Leisure Family

10/10

Exceptional

02 Sep 2022

Chloe

It is a very comfortable place, my son loves it.

Leisure Family

8/10

Excellent

20 Aug 2022

Pagon

Room 204 has a good view and is warm enough. I would suggest the common area can open during the daytime; breakfast time may open at 7:00 or 7:30 for someone who wants to start skiing earlier

Leisure Family

8/10

Excellent

02 Aug 2022

thomas

the property was bigger than my expectation. bathroom was clean, shower was hot. Cant really complaint much about the room. The only downside is the dinning restaurant was closed on Monday and the location is a bit far from the village.

Leisure Family

4/10

Poor

31 Jul 2022

Mitch

The room was clean and comfortable in great condition.
The breakfast supplied was terrible, cold pancakes, instant coffee and white bread for some toast. And during the day you couldn't access the bar or coffee machine whilst waiting for transports or having some down time. As a hotel and not serviced apartments I would expect more options available to you as there are no microwaves or fridges in the room.
Overall disappointed.

Leisure Friends

4/10

Poor

25 Jul 2022

icha

Tiny room, and very very hot.

Leisure Partner

4/10

Poor

11 Jul 2022

Anthony

We knew coming in the room was small, that has no issue here.
It feels as though the business model is pay us and leave us alone.
Everything was too hard from from arrivals to departure and breakfast.

10/10

Exceptional

24 Jun 2022

Sumit

Nice

Leisure Family

8/10

Excellent

21 Jun 2022

Valerie

Very friendly helpful staff!!!

Leisure Family

8/10

Excellent

11 Jun 2022

Jono

Rooms were nice and modern but basic. Ski rentals on site which is convenient. Short walk into the village. A good ‘no frills’ place if you don’t plan on spending a lot of time in the room

Leisure Family_with_children

10/10

Exceptional

27 Jun 2020

Jacqueline

Amazing view, staff were very friendly. Great price for what you get. Will definitely be back.

Partner

6/10

Pleasant

26 Jun 2020

Chez

The lady property manager was pretty rude. For a 1st time traveler to Buller, she didn’t make it a nice one. Message the hotel for an early check-in request but no reply. A firm no when we arrived 2 hours earlier ahead of check-in time at 4pm. Upon check-out, left our bags at the storage. Came back from lunch to claim our bags but the reception was closed. No signage or anything. Rang bell and called and took nearly 30 minutes for someone to come to our rescue.

Leisure Friends

6/10

Pleasant

10 Sep 2019

Jason

Meh, it's OK but over-priced for what it is.

Mt Buller is obviously an expensive resort so you will not find a bargain anywhere here. That said, for the high cost of this hotel you would expect a better breakfast - more than just toast and cereal. The bed was comfy enough but only one slim pillow each isn't enough so I didn't sleep particularly well.
Overall the hotel is fine, OK, average, \"meh\" and I wouldn't complain if it was cheap but it's not.

Partner

8/10

Excellent

06 Sep 2019

Jones

Clean hotel with comfortable bedding, convenient to access, a bus ride from piste.

Room decor looks like South East Asia in the 1990s.

Unfortunately a little cold at night with room temperature limited to 22 degrees.

Leisure Family

8/10

Excellent

03 Sep 2019

Verified traveler

Peaceful location. Good size room. Onsite rental equipment was good.

Disappointing breakfast ( no hot food ). Would have expected that for the five star price. No free hotel shuttle for baggage.

Overall staff were friendly and helpful. But the hotel is too expensive for what is provided.

Peacefulness comes at a cost of a fairly long walk with baggage to terminal and ski area.

Leisure Family

8/10

Excellent

29 Aug 2019

Tara

Enjoyed our stay

We had an enjoyable three night stay at The Duck Inn. Overall we would give it a 7/10. Our room was very basic and small and could only just fit one suitcase however it didn’t bother us too much as we were on the ski fields most of the time. Bonus points to be able to hire all the ski gear and equipment there without having to go into town.

We were advised of the basic continental breakfast however we thought it was a bit too basic. Although it was continental, perhaps some more choices all round would result in greater satisfaction especially if you’re skiing all day.

Samy from France seemed like the only staff member that knew what was going on. He was very friendly and helpful and deserves a payrise. Please pass on our feedback.

Partner

8/10

Excellent

27 Aug 2019

Verified traveler

The view of mountains from the balcony was amazing and it was convenient to rent equipment from within the hotel itself! Room service is minimal though despite the steep prices.

Leisure Partner

10/10

Exceptional

17 Aug 2019

R&G

Everything was perfect. The on site ski & snowboard hire was a big plus.

Leisure Partner

10/10

Exceptional

14 Aug 2019

Philipp

Comfortable on mountain stay

Comfortable stay on mountain, nice modern room, very friendly staff, storage room for ski equipment plus a nice breakfast room (and restaurant at night).
Can definetely recommend staying here.

Partner

10/10

Exceptional

12 Aug 2019

Verified traveler

Really clean, decent size for 6 people.
Didn’t like the motion sensor lights in the bathroom that turn off constantly while your in the shower leaving you to dance in the dark to turn them back on.

Leisure Family

2/10

Poor

09 Aug 2019

New

The price was attractive for me to make the deal. Yet many of the amnesties provided in the offer were not available

Leisure Family_with_children

2/10

Poor

08 Aug 2019

RJ

The property where we lived the supervisor was very rude .Despite being in hospitality she was so rude.Before booking we asked if there are any gluten free options they said they have and we just found Meusli with soy milk.On requesting they Adviced us to go to village shop and get Almond milk and eggs they could cook.
The next day the supervisor told no outside food allowed and they can't cook for us.
Being a continental breakfast and expensive 2 night stay they even could not accomodate any request what guest were asking.The toilet doors were broken and the soap and shampoo were empty they forgot to fill up.
The meal for dinner was expensive too but as you got no choice you should suck it up.
I really had a terrible experience in this place.
If the supervisor was not that rude and even the staff got no clue what they were doing.
Breakfast was included but there was no gluten free or even a single egg dish.
I really want my money back for ruining my holiday.

Business_and_leisure Family

10/10

Exceptional

03 Aug 2019

Verified traveler

Excellent staff everyone was so helpful. Very comfortable bed.

Leisure Self

10/10

Exceptional

31 Jul 2019

Verified traveler

Good affordable accomodation, updated apartment in a very walkable location to the village. Be prepared to cart luggage up the stairs as there is no lift; however, the staff are more than happy to assist you. All in all a great stay.

Leisure Family_with_children

6/10

Pleasant

27 Jul 2019

Verified traveler

Non English speaking stag. At reception. In particular one of them with baggy pants. Not only he didn’t use the right language he didn’t have the right body language either. Not what we expected from a hotel!
Also no fridge in the rooms and no communal microwave!

8/10

Excellent

13 Jul 2019

Verified traveler

Room servicing was not regular- ran out of toilet paper and had no hand soap, but was rectified quickly once mentioned to staff although it was initially unclear if rooms were serviced.
Breakfast was disappointing with cutlery running out (on more day than one) and staff seeming one step behind in re-stocking food etc....which is a shame because this experience kept us from dining in the restaurant for dinner until the last night of our stay.
The Drake restaurant’s dinner service was excellent with professional service and the food was amazing- 5 stars and was totally unexpected after our breakfast experience.
As breakfast is included I think they would benefit from showing the same level of attention to detail and professionalism that their restaurant provides in the evening- we would probably have eaten there sooner and definitely more than once!

Leisure Family_with_children

6/10

Pleasant

07 Jul 2019

Verified traveler

Did like the location, great views!
Walls are very thin and breakfast was dismal at best.
Staff were fantastic, very inviting and helpful.

Leisure Partner

10/10

Exceptional

16 Jun 2019

brendan

Duck Inn .Mt Buller.

Great unit comfy and perfect for a night at the snow.
Nice hot shower clean and new facilities especially drying room and ski lockers.
Will stay longer next time. Cheers

Family

6/10

Pleasant

15 Sep 2018

MEG

Great location! Breakfast was ordinary.. great location for Snowboarding

Family

4/10

Poor

03 Sep 2018

Verified traveler

more like a backpackers

the place was pretty old and rundown, the room was small, the shower was dangerous, there was no power point in the bathroom, towels were thin, two hangers only in the cupboard, the breakfast was minimal, and for this price I would expect a lot more.

8/10

Excellent

26 Aug 2018

Verified traveler

Enjoyed our stay in comfortable warm and friendly surrounds.

8/10

Excellent

20 Aug 2018

matt

Close to transportation

Nice rooms, pleasant staff and a great experience.

8/10

Excellent

14 Aug 2018

Verified traveler

Very nice hotel and good amenities

Good location, with good restaurant and nice rooms

4/10

Poor

11 Aug 2018

Verified traveler

Room needed vacuum, paid for fridge, balcony was a fire escape

8/10

Excellent

11 Aug 2018

josh

Arcadian skier

The duck inn was a very nice place to call home for a week. In house reasturant was great a little expensive but worth it! rooms are nice good storage for skis/boards and great drying room

8/10

Excellent

10 Aug 2018

MrCapewell

I don’t want to say how good the Duck Inn is because I want it all for myself. A great place to stay if you have kids. It’s quiet. The road out front is adead end so no busy traffic. The ski shop can kit you out with EVERYTHING so just arrive with what you have on your back. Walk out the door and tuen left, it’s Only 50m from the free bus to the Village or Ski School, turn right and your at a make your own toboggin track.

8/10

Excellent

01 Aug 2018

Verified traveler

Lovely stay!

Overall it was a great stay. The rooms aren’t huge but we had an amazing view. Communal area is lovely but is limited space so wouldn’t recommend for large groups.

The lady who was either the manager or owners as very friendly and warm. Overall a nice clean place in the heart of Buller.

The shuttle bus is right outside too which is handy!

Family

6/10

Pleasant

31 Jul 2018

Verified traveler

Close to shuttle bus. Had hire facilities. Beds were not comfy and not enough blankets for the snow.

8/10

Excellent

28 Jul 2018

louise

Lovely place the was staff great, the restaurant food average but pricey.
However I would’ve thought the heating would be better as I was disappointed I was cold in the room and throughout the hotel otherwise lovely place

8/10

Excellent

26 Jul 2018

Verified traveler

The Duck Inn was great for our two day visit. Very quiet at night. Staff were super friendly. Breakfast was simple but good. Room did sometimes get too warm but you can adjust the radiator. Shuttle bus right across the road.

8/10

Excellent

22 Jul 2018

Verified traveler

Room desperately needed a table and chairs. Bathroom was oddly narrow Heated towel rail didnt work. Bed eas compfy. Room was decent sized and clean.

6/10

Pleasant

18 Jul 2018

Verified traveler

Good location

The room was nice but tiny …. no place for suitcase …. could barely walk around the bed. Otherwise fine - though the toilet seat came off, and no fridge for the room or top ups offered of tea or coffee. Location was good.

8/10

Excellent

27 Jun 2018

JC

Clean and cosy hotel

Hotel room is clean and cosy, happy with my stay there. Breakfast is simple (just bread and cereals) but OK for me. However, there's no lift there and we have to carry our luggages up long flight of stairs. It is an issue for us as we were traveling with old folks.

8/10

Excellent

11 Jun 2018

sam

Good experience .hotel rooms good .neat and clean.good location for the hotel.unfortunately there was no snow this time on queens birthday.good service and breakfast was nice.

8/10

Excellent

10 Jun 2018

Christopher

Pleasant stay

Clean environment, friendly staffs, spacious room. Overall stay is pleasant, only thing is the continental breakfast too simple, only toost bread, juice, coffee/tea, all instance food.

Family

6/10

Pleasant

11 Sep 2017

Mark

very ordinary and basic

The room is without a fridge, tissue box, or cutlery. It was very hot and there is no way you can turn off the heater.The breakfast was very ordinary, no egg even if you want to pay. The restaurant will close at 7 PM. They give you the remote control of the TV at the check in, but the battery was dead and it was useless!

8/10

Excellent

10 Sep 2017

amanda

Great room, breakfast average.

We stayed one night at Duck Inn. The location was good, room was comfy and just what we needed. There was no real dinner menu because it was out of peak season (start of September), just pizza which was a bit of a shame. Breakfast was really average. A few cereals, milk and some white bread toast. Not great for someone with allergies (gluten and dairy Free), but overall a good stay and we will stay there again, will just bring own breakfast!

8/10

Excellent

07 Sep 2017

Verified traveler

Great stay at Mt Buller

Easy and relaxed accommodation. Luggage drop off and storage made whole weekend work really well.

2/10

Poor

03 Sep 2017

Bianca

Family snow trip

Disappointing accomodation, food was terrible (they only offered pizzas for dinner, which lacked flavour and seemed to be frozen pizzas). Breakfast was woeful. Had to pay to have a bar fridge in the room, room and bed were dirty.

6/10

Pleasant

23 Aug 2017

Verified traveler

Too expensive for what you get

Room was too small for the amount of money we paid-$439 a night for a room that will not fit two big luggages. Otherwise,clean and quite new. Too expensive for what you get.
Breakfast is in a rush too. You need to get down by 8:30am to get food as they pack up by 9am. Very poor selection. Just toast and cereal. You get one plate of hot food which compensated the poor selection.
Location not as good as other hotels, as it's a fair walk to the main village especially if you have to carry your ski gear. On a clear day, it's ok to walk.
Staff were friendly and helpful.
Maybe all the other hotels are similar in size and comfort, being in the ski resort.
Would not really recommend it as it was one of the most expensive hotels during the time of our stay. We thought the pictures online looked better-bigger rooms, lounge area, restaurant, that was why we spent more thinking it was better.

2/10

Poor

22 Aug 2017

Frequent skier

Worst experience ever

This is the worst experience I have ever had in a hotel on Mt Buller for a number of reasons:
1. Extremely expensive for what's it is offering in terms of amenities, location and service, although I get it because it's a hotel.
2. No house keeping.
3. We booked a triple balcony room but it is really a small double room, with a bunk bed over the double bed.
3. There is no table or chair in the room, no tissue box.
4. At check in I asked if there are sufficient toiletries and was told that it's a dispenser on the wall so we would have more than enough for our stay. Then sure enough, on the second night, it ran out in the middle of a shower which was very frustrating. We all had to use the shampoo instead.
5. The shower drainage was very poor and water pooled at your feet, disgusting!
6. We were promised a rollaway bed due to an ankle injury my daughter had when we booked but upon check-in, there was no roll away bed available!
7. They wouldn't give you another key card for the room unless you pay $5 so we had to share 1 card vetween the three of us which is very inconvenient.
8. The service at breakfast was poor, our orders got mixed up, as well as that I asked for a well done fried egg and twice it came back as runny.

The good:
The room was clean

Don't call yourself a hotel and charge hotel prices when you don't provide the level of service of a 'hotel'!

You are a rip off.

8/10

Excellent

21 Aug 2017

Stuart

Nice hotel, well located

I booked a few days prior to staying at Mt Buller as my ski lodge was fully booked. It is located near to the Duck Inn so the location was perfect.
I was pleased that a single night booking on a Friday night was available as many peak season offerings on Mt Buller require that 2 nights are booked over a weekend.

8/10

Excellent

17 Aug 2017

Happy skiier

Good location

Helpful staff, easy to leave luggage and ski prior to check in. Room was very hot and not possible to ventilate easily. Would have been useful to have a fridge and possibly a chair in room and bathrooms are very small. Lots of steps up to our 3rd floor room.

10/10

Exceptional

03 Aug 2017

Gillian

Snappy snow accommodation!

Another lovely stay at Duck Inn. Only negative comment was that the room was very very hot! And we couldn't get a drink from the bar at 9.45pm. Breakfast delicious as always and staff were very helpful and courteous.

Partner

8/10

Excellent

28 Jul 2017

Verified traveler

Great meals included with accommodation. Staff were efficient and friendly. Rooms were clean and comfortable. Very handy having the ski rental hire available on site.

10/10

Exceptional

11 Jul 2017

Yebin

Nice room and clean bath room.

I like the room and the bath room very much.
But there is one thing, that is the size of the mattress is smaller than the bed. And I get lots of bruise while I walk along the bed side.

10/10

Exceptional

08 Jul 2017

Mr Capewell

What a fantastic place to stay.

Will stay here again for sure. It's perfect.

Just be careful when booking through WOTIF as the search criteria ie: number of adults and children DOES NOT populate the hotels occupancy booking numbers. WOTIF MUST FIX THIS.

8/10

Excellent

08 Jul 2017

Verified traveler

Nice hotel with lovely restaurant

Our toilet seat was broken but was soon repaired. Sheets had a stain but hoping they were clean! Other than that we had a nice stay and had ample heating for our snow gear.

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