Best Western Brentwood Inn

2/10

Poor

23 Apr 2026

Cintheia

Sent a letter to the GM never heard a response. My hotel room had roaches coming out of drains and in bed. I ended up leaving didn’t sleep in the room. Asked for discounts and staff couldn’t help. I do not recommend staying here. I drove back in the morning to check out and the breakfast was sad flavorless and the juice machines tastes dirty.

2/10

Poor

23 Apr 2026

Scott

We did not stay the second night dues to the terrible conditions. I demand a full refund.

Family

2/10

Poor

23 Apr 2026

Scott

The property was not ready for guests. TV did not work and the desk person had to move the box behind it to get it to work at all and then he informed me that we could not get local stations and weather, which was at issue. Wife went to the bath at about 2AM and there was a \"COCKROACH\" IN THE RILE ON THE FLOOR. I captured it and flushed it. There was unused work materials all over the site, including at the main entrance. We left the next morning and I demand a full refund! We chose BW because we stay at the one in Tehachepi and it is always well maintained and clean,

Family

8/10

Excellent

12 Apr 2026

Jose

Breakfast was lacking

8/10

Excellent

04 Apr 2026

Sandra

Clean room, breakfast was good.. TV channels weren't all working was disappointed we could watch the Giants game.

8/10

Excellent

31 Mar 2026

Erotieda

Yes

Self

10/10

Exceptional

30 Mar 2026

Alicia

Nice place

4/10

Poor

30 Mar 2026

Leticia

Parking lot was tiny...disappointed pool was locked up...the room needed some work done fridge was broken and very thin walls. .able to hear everything happening

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

Adrienne

I enjoyed my stay in Brentwood this past weekend. I wasn't at the hotel much since I was visiting family, but the bed was comfortable, the room was clean, and it was quiet during the night. The only negative was that the shower was missing body wash, but that wasn't a huge deal. I can't really comment on any amenities since I didn't use them, but overall my experience was positive and I'll stay there again next time I'm in the area.

Self

10/10

Exceptional

14 Mar 2026

Stephen

Very nice. Very quiet. Not at all busy. Staff friendly and courteous and responsive.

Partner

10/10

Exceptional

04 Mar 2026

Zachary

Great place to stay.

2/10

Poor

01 Mar 2026

Marlene

Roach was inside the bathroom tub.

Family_with_children

10/10

Exceptional

10 Feb 2026

John

Good room and ease to check-in and out.

Leisure Self

10/10

Exceptional

03 Feb 2026

Timothy

Hotel was nice, breakfast was good. We would stay here again. Dutch Bros in same parking lot was a plus.

Leisure Family

2/10

Poor

01 Feb 2026

Michael

Based on my experience , I feel the hotel was not at all accommodating. I feel the same way about Expedia who i feel didn’t stand behind me.

Leisure Family

8/10

Excellent

31 Jan 2026

Thristion

No all good

6/10

Pleasant

06 Jan 2026

DEREK

The A/C was very loud. They ran out of coffee and eggs when I went for breakfast. The room was clean and beds were comfortable.

Family_with_children

10/10

Exceptional

04 Jan 2026

Jacob

Good

6/10

Pleasant

30 Dec 2025

Wendy

Rooms are clean. Nice stay for a basic need. Breakfast could’ve been a little better

10/10

Exceptional

29 Dec 2025

Nelson

Very quiet and clean rooms

Leisure Partner

8/10

Excellent

26 Dec 2025

Paul

Breakfast not offered. Parking good. Facility was clean. Beds not real comfortable to firm. Staff was very friendly and curtious.

Friends_and_family Family

8/10

Excellent

04 Dec 2025

Carol Ann

Room was very clean, but a little small. aside from the bed, there was just one small, uncomfortable chair in which to sit, besides at the desk. Road noise from our room was moderate.

Leisure Partner

8/10

Excellent

29 Nov 2025

Gayle

Very good value for the area. Close to downtown and good food. Only downside was not enough employees to cover all needs.

Leisure Family

10/10

Exceptional

29 Nov 2025

Consuelo

Clean room, though we did find a couple of spiders in the bedding. Check in was easy clerk very courteous. All in all a good ecperience

Friends_and_family Family

10/10

Exceptional

19 Nov 2025

Daniel

Clean room courteous staff

Leisure Self

10/10

Exceptional

18 Nov 2025

laurie

Very comfortable.

Partner

10/10

Exceptional

09 Nov 2025

Christine

Good

10/10

Exceptional

30 Oct 2025

Larry

Nice, clean room.

Friends_and_family Family

10/10

Exceptional

28 Oct 2025

Emarita

Over all the best

Leisure Family

10/10

Exceptional

28 Oct 2025

Erica

Overall good quality

10/10

Exceptional

21 Oct 2025

Charles

Nice staff

Business Self

6/10

Pleasant

19 Oct 2025

Kristine

I got awakened every hour by other guests. Soap for showering was empty!

Leisure Self

8/10

Excellent

08 Oct 2025

Lillian

Room was great

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

DJ

Air Conditioning was on auto but worked amazingly! Bed and room was completely spotless, maintenance crew was super helpful. Supported any request that was needed and made it happen right away.

The environment was solid, did the job for a getaway for a weekend.
Breakfast was a 10/10 would recommend!

Self

8/10

Excellent

21 Sep 2025

christopher

Good location and price

10/10

Exceptional

14 Sep 2025

Patricia

This hotel was clean and easy to navigate! Everyone was helpful and kind. Thank you for our stay!

10/10

Exceptional

07 Sep 2025

Jessica

It was a perfect stay for the one weekend!

Leisure Partner

10/10

Exceptional

01 Sep 2025

Chris

Clean room, friendly staff, AC, good parking

Self

10/10

Exceptional

23 Aug 2025

Gary

Great place to stay with comfortable beds and friendly staff.

Business Self

10/10

Exceptional

19 Aug 2025

Lisa

We enjoyed our stay

Leisure Family_with_children

8/10

Excellent

10 Aug 2025

Eugene

It was convenient

6/10

Pleasant

10 Aug 2025

Heidi

Just a so-so place to stay

Made a reservation for a king bed. Upon checking in, was told there were no more king beds. There was nobody in this hotel. No cars in the parking lot. So I mentioned that. Then he says well we can put you in king Jr suite. We agreed. The room was not very welcoming. Vinyl floor had a big scratch in it. Back of toilet cover cracked. Curtains had stains about 12 inches up from bottom, obviously from water or a spill of some kind. Whole place smelled of Fabuloso or some type of cleaner. Bed was comfortable and rest of room and bathroom was clean. Made an old hotel try to look upgraded. But we were not impressed especially not for $175 for the night. Did not stay for breakfast so can't comment on food choices etc.

Friends_and_family Family

10/10

Exceptional

10 Aug 2025

Trevor

I’d go back again

In an agricultural town, this is a great hotel to stay in. The room was clean, spacious and comfortable. Little things like the TV, in room coffee brewer, and refrigerator were all clean and working. Surprisingly my room, coffee and the waffle I had for breakfast, were some of the best I’ve had in a long time.

Self

10/10

Exceptional

06 Aug 2025

Brandon

Only place I’ll stay when I’m in Brentwood. Always great service.

Business Self

8/10

Excellent

04 Aug 2025

HEIDI

Wasn’t told the pool was out of order. The floors were dirty. Otherwise it was great

Leisure Family

8/10

Excellent

21 Jul 2025

Gary

Easy checkin with friendly staff.

Business Self

10/10

Exceptional

01 Jul 2025

Rajendra

Great Location

8/10

Excellent

19 Jun 2025

Blanca

Needs renovation

Partner

10/10

Exceptional

19 Jun 2025

Evan

I had just worked a double shift in the medical field. I wanted something I could cool off the room, quiet and comfortable bed to get some rest before returning to my job in the morning. It all went well until waking up to a hot room and realizing the power was out through out the town. Luckily the power came back on within 45 minutes of me awaking to a completely quiet warm room.

Business

6/10

Pleasant

13 Jun 2025

Elizabeth

Check in took over 25 minutes waiting on 1 person ahead of us. My kids were excited to use the pool, but we did not allow them to because it was dirty. Location was good, not too far from the downtown area.

Friends_and_family Family

6/10

Pleasant

09 Jun 2025

Brian

For the price paid, just an out door pool. The breakfast set up had very few options

Leisure Family

10/10

Exceptional

08 Jun 2025

Alejandra

It was good and great price

6/10

Pleasant

25 May 2025

Daniel

Staff was very kind and accommodating. The actual rooms themselves are nice and well cared for. The property feels quite old, and the pool was not clean when we tried to use. Didn’t quite feel like great value for what we paid, but would consider staying again if we were back in the area.

Leisure Family_with_children

10/10

Exceptional

12 May 2025

Brandon

Great service

Business Self

10/10

Exceptional

04 May 2025

Russell

Very friendly front desk. Stayed on a Saturday night and overall quiet not too busy. Room was clean and everything was in its place

Leisure

4/10

Poor

01 May 2025

Natalie

It was ok however the beds were very uncomfortable didn’t get a good night sleep. Curtains were dirty.

Friends_and_family Family

2/10

Poor

21 Apr 2025

David

Not good.

I had an employee staying there & he just asked not to be booked there again. Thought there may be bed bugs & had a couple of nights of very loud people. I normally don't book @ the Best Western in BW and this happens to be the second employee to complain

Business

4/10

Poor

21 Apr 2025

Michael

Hotel as a whole is very dingy and dirty looking. Rooms are outdated, hard to tell if they were clean, floors were sticky and gross, there was a large hole in our wall they hung a piece of art over to try to cover most of it. No ac turned on so our room was very hot and gross when we checked in. Would not stay here again. Shampoo and conditioner were empty. It’s gone downhill and nothing is done to keep it updated and clean. Would probably be better off at a motel 6 or staying somewhere outside Brentwood.

Business_and_leisure Family

4/10

Poor

02 Apr 2025

Stephen

Good location.

Leisure Family

6/10

Pleasant

10 Mar 2025

mikell

If soda machine is broken why hasnt it been fixed. No drinks and when asked for water at front desk employee seemed like they didnt wanna give to us

Leisure Partner

8/10

Excellent

10 Mar 2025

Brion

Good location…….Quiet…..friendly staff.

Leisure Partner

6/10

Pleasant

10 Feb 2025

Michael

The beds and the pillows were pretty uncomfortable. Made it difficult to get a full nights sleep.

Business_and_leisure Partner

8/10

Excellent

07 Feb 2025

Tyler

It’s what you would expect and the room was clean. Would return

10/10

Exceptional

02 Feb 2025

Michael

And

10/10

Exceptional

25 Jan 2025

Amir

For the money we paid, we are satisfied

8/10

Excellent

15 Jan 2025

Juan

Good experience overall

Family_with_children

10/10

Exceptional

12 Jan 2025

Renee

A great stay everything was perfect

Leisure

8/10

Excellent

04 Jan 2025

George

First time staying here it was pretty good friendly staff good breakfast jeep ip the good work.

Leisure Family

10/10

Exceptional

13 Dec 2024

Marlo

Great CS

Business Self

10/10

Exceptional

29 Nov 2024

Anne

We checked in very quickly and efficiently the hotel clerk very nice and explained everything

Leisure Partner

6/10

Pleasant

29 Nov 2024

Thomas

Horrible

Got the room for my Aunts who are 87 and 85 years old and I figured $200 dollars a night it would be a good clean room. Little did I realize that the room had ants. The ladies woke up with the ants crawling on them and had a horrible experience. I will contact the General Manager if you can help me with this situation it would be greatly appreciated

Friends_and_family Family

2/10

Poor

09 Nov 2024

Robert

No hand soap and when asked for some, they provided shampoo and said they had none… breakfast was mediocre at best

Friends_and_family Family

8/10

Excellent

04 Nov 2024

Dale

Bed was not great, and parking lot was crowded, but very modern and clean 4 out of 5 stars

Leisure Partner

8/10

Excellent

03 Nov 2024

Vijay

I hear people talking in other rooms around 3 am and 4 am. Looks like rooms insulation is not good.

8/10

Excellent

01 Nov 2024

Kathy

No soap at sink

Friends_and_family Friends

10/10

Exceptional

29 Oct 2024

Roz

Excellent stay...thank you!!

Marisela was amazingly helpful when we were staying there with a few relatives occupying a couple of rooms and had confusion over one of our bookings. She was so nice and went out of her way to help resolve any issues for us.

In fact everyone at this place was nice with the rose garden in front and staff were so professional/helpful and rooms were so clean and comfortable that we are sure to go back!

Friends_and_family Family

10/10

Exceptional

21 Oct 2024

Maria

Everything was fast and easy

2/10

Poor

16 Oct 2024

A

Priced way too high for a below average room.

2/10

Poor

09 Oct 2024

Eileen

it was the dirties motel i have stayed at

Leisure Family

10/10

Exceptional

06 Oct 2024

Melissa

Comfy bed and clean room

Leisure Partner

8/10

Excellent

30 Sep 2024

Pat

Elevator is a little slow

Leisure

8/10

Excellent

29 Sep 2024

Joseph

Room was clean and comfortable. A bit of noise issues. Enjoyed the breakfast area, many food choices and well stocked and maintained. The landscaping could have been better, a couple of dead trees. One large area at the end of the parking lot was stacked high with cardboard and debris alongside of the full dumpster.

Leisure Partner

6/10

Pleasant

28 Sep 2024

Diana

Check in was a nightmare - booked through Hotels.com but even though had confirmation said only 1 night and it was paid for 2 - took over 40 min to check in & get error situated. Felt unsafe in side parking areas where you are to park - both nights men hanging out around cars. Not well lit. Not the cleanest.

Self

10/10

Exceptional

22 Sep 2024

cheryl

Clean and quiet

Leisure Family

10/10

Exceptional

14 Sep 2024

Jade

Very clean facility! Staff were friendly

Leisure

10/10

Exceptional

13 Sep 2024

Henry

Everything was fine, but the only problem was the pool, was so dirty. No one can go in, it's so sad because the hotel in general was so perfect. This isn't a negative review in my humble opinion, hope in the future they fix this.

Leisure Partner

8/10

Excellent

11 Sep 2024

Stacie

Comfy ved, clean room, but it smelled like smoke. We were too tired after the wedding to ask about switching rooms.

10/10

Exceptional

28 Aug 2024

Verified traveler

Lovely updates

The room was very comfortable and I appreciate the new furnishings. The movable side table and the foot stool were a perfect addition to the room.

Partner

4/10

Poor

26 Aug 2024

Betsy

There was no one at the counter when we tried checking in at 9pm; no bell at all. We had to yell for someone to come out. Also, there wasn’t anyone when we needed to check out. The property also needs to be updated as far as its decoration. There was mold on the walls. The first room we were assigned stunk like smoke so we requested another room. The 2nd room was better but was next to the elevator so it was crazy noisy. People were loud coming out of the elevator and slammed their doors. I will definitely not stay in this property again.

2/10

Poor

25 Aug 2024

keith

Told I had to book queen bed rooms to have adjoining rooms (more expensive for queen vs king) then they said no adjoining available . Had to call front desk 3 times to have them quiet Nextdoor tv at 1am. Had to use my cell phone as in room phone didn’t work. Best Western should be ashamed of this property.

Leisure Family_with_children

6/10

Pleasant

11 Aug 2024

Kevin

The \"suite\" we requested did not have the air conditioning running and was over 90° upon arrival. The curtains were severely stained. The lid to the toilet was cracked. One of the outlets was duct taped. After 20 minutes the room had not come down in temperature and I ultimately had to request other room accommodations. The standard room I was moved to did not have any of the aforementioned issues and was satisfactory for the one evening stay.

Business Partner

8/10

Excellent

07 Aug 2024

Leniza Rae

Room Smells bad small area
Not well maintained bathroom

Leisure Family

8/10

Excellent

05 Aug 2024

Erik

Breakfast is very limited

Leisure Family_with_children

10/10

Exceptional

04 Aug 2024

June

It was nice and pleasant.

Leisure Self

6/10

Pleasant

02 Aug 2024

Troy

Hallway carpets were stained, bathtub rusted, pool not cleaned, and very noisy at night. Anyone in the hallway sounded like they were in our room

Leisure

6/10

Pleasant

30 Jul 2024

sanjay

It's ok. Not that good

4/10

Poor

30 Jul 2024

Penny

Poor first impression

The room smelled moldy when we arrived. The towels were sour and had threads coming out. So we went to buy our own towels from the local store. The cleaning staff never came on and cleaned our room. The refrigerator over flowed with water maybe they turned it off to unthaw the ice. We always wipe down everything when we arrive at a facility. I'm glad we did. The microwave had residue inside and the TV remote was sticky. The front desk staff was very nice. The AC/heater was so loud we had to turn the TV volume way up. I'm surprised we didn't get a noise complaint. We will never stay with this Hotel brand again. This was our first
time staying with this Hotel group. We would have thought because of the area, the quality would have been better. I should have listened to my peers.

Friends_and_family Family

2/10

Poor

29 Jul 2024

Verified traveler

Rusted Bathtub in 219

Gross! Rusted bathtub in room 219. Front desk said they rent out “as-is”. I checked in late at night and parked where instructed. The side door to the hotel was propped open for anyone to walk in. The room appeared ok at first glance until I went to use the shower in the morning and saw the rusted tub.

The front desk didn’t have any similar rooms. They had me email the general manager. He approved me moving to a room someone was checking in to that day and would give the other person the rusted bathtub room. Gross.

Friends_and_family Family

6/10

Pleasant

14 Jul 2024

Dorothy

IT COULD HAVE BEEN BETTER

My husband uses a walker so we reserved a handicap room, and the room itself was adequate even though the TV didn't work. The only thing special was the bathroom door, but it was too large for the space between the sink and was very difficult to maneuver around.

We travel a lot, but we have never seen a toilet that was so low to the ground. It would have been fine for a child. Very difficult to get up even for someone with no handicap.

Friends_and_family Family

4/10

Poor

08 Jul 2024

michelle

Rust in the bath tub, floors dirty, upkeep and updates should be made not worth the money charged.

Friends_and_family Friends