Shangri-La Nanjing

10/10

Exceptional

27 Apr 2026

Henry

Excellent service and beautiful hotel, room is spacious and well designed. We always stay here when visiting Nanjing.

Partner

10/10

Exceptional

21 Apr 2026

Giuseppe

Very pleasant stay! Only one suggestion: the placemats for the breakfast (fantastic selection of foods) area should not contain adds of any kind and shape.

10/10

Exceptional

04 Jan 2026

Jeff

Cynthia Zheng was a lovely doorman.
Club Lounge is amazing.
Would stay at Shangri-La again.

Leisure Partner

10/10

Exceptional

31 Dec 2025

Jason

5 day stay. Hotel was Great

Partner

10/10

Exceptional

22 Nov 2025

Christopher

Great place, close to a lake and temple. Was a great experience and I will enjoy Shangri-La properties.

Leisure Self

10/10

Exceptional

11 Nov 2025

How Yang

Overall satisfactory.

10/10

Exceptional

21 Oct 2025

Zengyue

Very nice place and Hotel, clean and with a freat city and Lake.view.

Friends_and_family Family

6/10

Pleasant

03 Sep 2025

Kun

The facility needs more maintenance and updates. The ceiling of the big lobby seems to have water leak on the top and you can see the water signs left still there on the ceiling. The restaurant \"江南灶“ uses really old chairs and some surfaces are quite worn out.
Staff in general are courteous and helpful.
There are exceptions though. Some staff in 江南灶 are quite callous in collecting payment. Their systems of payments were quite funny. As a resident of the hotel, I was asked to deposit 1000 yuan and I thought my credit card information would be good enough for meals, as normally happening with other five-star hotels I've been to. Not at 江南灶！At the second meal, the staff came straight to my face at collection and told me that my deposit of 1000 yuan won't cover it. I had to go back to my room and deposit another 3000 yuan to the front desk. At the third meal, it was more embarrassing that a different staff at collection did exactly the same thing. He came straight to my table and told me in front of my guest that I need more deposits. Maybe this restaurant is financially independent from the hotel and the staff was not properly trained.
I complained to the manager that day. Lady Qian, the manager, was nice enough to apologize and showed up at my next dinner and served the first round of wine. I appreciated her attitude. Nonetheless, the collection experiences (twice) was quite unpleasant. Something that you would not expect at a five-star hotel.

Business_and_leisure Self

10/10

Exceptional

09 Dec 2024

Jocelyn

Perfect experience!

Perfect check in experiencs. Super helpful and we upgraded 2 rooms to executive suite so as to have connecting rooms as we have children travelling with us.
Suite comes with free bfast, afternoon tea and dinner at the club house. Nice view at 40th floor club house
Every staff was attention to details! Didnt manage to get the name of a staff serving bfast at 2nd floor. She saw us pouring milk to our coffee and immediately made a cup of hot milk for our coffee! Superb service from check in to bfast to dinner to even then cleaning ladies. Location is good too. Highly recommended hotel!

Friends_and_family Family

6/10

Pleasant

11 Nov 2024

Tiong Sheng

Lobby is so warm, fragrance are so strong that I have to go outside for some fresh air while checking in. Took a taxi back to the hotel with baby, as soon as we get off the taxi have not even check if we get everything from the car and the attendant start screaming at the driver to move the car! Where is the safety for your guest?

Leisure Family_with_children

10/10

Exceptional

31 Oct 2024

Tram

It was a great stay. Location is excellent , just next to the MRT and ride hailing app DiDi is just 1 click away. Service was all good. I arrived very early, left my luggage, walked around a bit, and got an early check-in at around 12. Big room with comfortable bed and all necessities you usually expect at a high end hotel. Massage at Chi spa is legendary and it's worth the price. The onsite restaurant Jiangnan Wok was voted 2nd best in the city but I think it's worth the number 1 position after trying both. The food was amazing, give it a try when you stay at the hotel.

Now the improvement needed: the facilities already feel aging. Nothing broken but you can see the tired and old here and there, the in room carpet feels torn, discoloring in the bathroom, etc. Hope a renovation is already planned for the hotel. I slept in late 1 day and the construction next door was very loud, disrupting my lazy morning. Had I known about the work I could have planned something better.

Last but not least, what a pity I didn't get to try the pool as the maintenance started during my stay. It was not communicated when I booked but info provided in the room when I arrived.

Leisure Self

6/10

Pleasant

02 Oct 2024

ling

Disappointed

Some Restaurant food is good but some is not good

Self

10/10

Exceptional

09 Sep 2024

WAI LING

-

Leisure Friends

10/10

Exceptional

14 Jul 2024

Zekun

Great hotel.

10/10

Exceptional

16 Jun 2024

Kai

Comfortable stay with kid

Leisure Family

8/10

Excellent

06 Aug 2020

Patrick

Moden and comfortable

Very conveniant for Nanjing railway station, 1 stop. Clean modern hotel comfortable spacious rooms, fod to cater to all tastes, Little nightlife close by so very quiet.

Business

2/10

Poor

04 Nov 2019

Verified traveler

poor………………………………………………………………………………………………………………………trouble

Friends_and_family Family

10/10

Exceptional

12 Oct 2019

Gary

Large room with a great view. Quality bed sheets and linen. The large bathroom is pampering

Leisure Partner

10/10

Exceptional

23 Sep 2019

PCK

Close to metro station
Great staff with excellent hospitality
All facilities in the hotel in good working order
Cleanliness is first class
Food served in their restaurants are delicious

Leisure Family

8/10

Excellent

09 Aug 2019

Verified traveler

Clean and good service. Breakfast needs an improvement.

10/10

Exceptional

14 May 2019

Verified traveler

Excellent comfort

Friendly staff, excellent comfort and service.

10/10

Exceptional

08 Feb 2019

hjk

like convenient location, good service, cleanness. hot pot was very good. much appreciated if more choices of menues in the restaurants.

Leisure Family

10/10

Exceptional

17 Nov 2018

Shahar

Top level hotel

Top level hotel. Very nice room and bed. Nice gym. Reception staff speaks decent English. Has restaurant and bar on premise. Free WiFi, though suffers from the typical China internet filtering. Offers a very nice breakfast where you may also enjoy a western menu. Located about 45 minutes by car from NKG airport and walking distance from a metro station.

10/10

Exceptional

12 Nov 2018

Wiz

This may be the nicest hotel I've ever stayed in. An absolutely beautiful facility.

10/10

Exceptional

08 Nov 2018

Jia

Great Shangri-La experience at Nanjing

One of the best five star hotels I have ever stayed. The staff at Shangri-La at Nanjing are courteous, warm and well trained. Those at the Concierge department are particularly helpful in helping purchase train tickets and other business arrangements. We will stay again.

Partner

10/10

Exceptional

25 Sep 2018

Naim

It was a comfortable room and service was very good.

10/10

Exceptional

20 Aug 2018

Jin Ngee

Shangri-La expectations met, I felt younger

Amazing stay. Excellent service. Quick check in. Great views from my room. Restful bed. Huge bathroom.

4/10

Poor

09 Jun 2018

David

Unprofessional front desk staff

My room was booked with 2 breakfasts (room with two double beds) included, however, when I invited some for a breakfast meeting the morning I was supposed to check out, I was advised that my room has only one free breakfast since I was the only one checked-in to the hotel, unless I take my guest for a registration at the front desk. I was happy to do that but when I went down to the front desk, the staff told me that he was unable to registers my guest since it was my check out date.
Later, he wanted me to sign the bill at breakfast first, which goes to my room charge, and he was confident that the bill can be taken care of at check out.
After breakfast when I was checking out, another staff helped me and refused to waive the bill even after speaking with the staff that told me to sign the bill. I was very confused by the situation, and with a flight to catch, I did not choose to argue further.
I just could not understand why would a hotel makes the breakfast situation so complicated when a room already comes with two breakfasts, as well as the lack of commutation between staff and lack of willingness to solve problem for guest.

6/10

Pleasant

30 Apr 2018

Verified traveler

Service is subpar

Staff service was not up to other Shangri-las standard. Waited in line for nesrly 15 mins for check in, while waiting for the staff trying to fix their VAT invoice printer. Offers no apologies and frankly the staff couldn't care less about how I was unhappy about the situation.

10/10

Exceptional

06 Apr 2018

Verified traveler

Next To Metro and Meet Shangrila Standards

Superb facilities and service thats a notch above the already excellent hotel service in China. Breakfast was fabulolous. 50 m from Subway.

6/10

Pleasant

11 Mar 2018

Peter

Nice hotel but staff need better training.

Hotel itself is very nice.

Good:
Spacious room, very clean and in good shape.
Room service good and fairly fast.

Medium:
Surrounding area is not very attractive, although close to the lake it takes quite a while to actually find an entrance to it.
Some of the staff gave me a rather unwelcoming feeling when speaking to them. Not all but some of them.

Not good:
I understand people sneeze. That's nature. People who hold their hand up while sneezing are even considered well behaved.
So I'm standing in front of the cold cuts, which the lady behind the counter was just refilling, and she then sneezes into her hand. I then stare at her, wondering if she's going to change her plastic gloves but she seems very unimpressed and just picks up a handful of salmon and plonks it on the counter for people to take. She does that with the same hand she just sneezed all her germs into.
That's something, that at least I find unacceptable.

So all in all a nice hotel, as one would expect from a brand name like that, but the breakfast incident put me off so I'm going to avoid this hotel branch in future.

Partner

10/10

Exceptional

26 Oct 2017

Scott

Happy with the hotel

Great hotel. Very helpful staff for booking train tickets, taxis, or translation. Great room. The area itself is a little \"out of the action\" but next to the metro, which is easy for foreigners to use.

10/10

Exceptional

26 Jul 2017

Alex

The room and facilities such as fitness center are excellent and exceed my expectations. The breakfast is great as well except the coffee needs some improvements.

10/10

Exceptional

11 Jul 2017

jane

Lake view

Wonderful experience with great services provided, and extremely gorgeous view in the hotel

8/10

Excellent

08 Mar 2017

Manoj

Good hotel

Hotel was great only problem was late night no coffee shop or bar could serve drinks or food so had to order room service from limited all night menu. My room was all good but my friends room had a cleanliness issue which they sorted later.

All in all a luxurious comfortable stay barring a few small hiccups

6/10

Pleasant

06 Mar 2017

Manoj

Hotel good, convenient clean and comfortable -

The room whilst old fashioned (Shangrila usually is quite sedate and predictable decor - not a bad thing) was comfortable, clean, neat very spacious. Huge room, huge bathroom and everything was great. The only negative I can think of was there is no late night bar serving drinks. At check (I checked in at 1030pm) was told lobby bar is open till 12;30 am so I went down for a drink and a bite to eat at 11:20 to see them packing away - all closed (an hour early) then was directed to anothre bar on th e5th floor - that bar ONLY served beer ( no food no wine) so eventually had to go back and order room service from a VERY limited menu (just 8-10 dishes) and they gave me a complimentary glass of wine BUT the wine was corked and off and tasted awful (appreciate their gesture but not serve a stale wine that has probably been opened for a long time thats why give it for free?)

10/10

Exceptional

03 Mar 2017

Paul

Clean good value close to Metro line 4 Pudong Ave

Standard was much closer to Sofitel than Novotel. Room was really clean and had nice views of the smog. Breakfast was excellent.

8/10

Excellent

29 Dec 2016

Piggy

A bad apple ruins all

The hotel is not located in city center, but it's facing the famous lake, good view from hotel room. Subway station is within 5 mins walk and a shopping center with 10 mins.

The room was comfy and clean. But wifi was horrible. Besides whatsapp and baidu, you were disconnected with entire world. (I end up used my portable wifi, which I could access to google)

Most of the staff were very helpful. But I had one disappointing experience. I wanted to send a post card out of China. The bell boy told me it's RMB5, and he did not have any stamp with him. He said I just gave him the card and he would mail it for me. Knowing that sending a post card to the place I live was RMB 1.50, I refused so. A dishonest guy ruins reputation of a hotel. Do you trust such a guy to carry your baggage to your room?

10/10

Exceptional

14 Dec 2016

Verified traveler

Excellent hotel in Nanjing

Stayed two nights for family trip. Love it. Service is excellent and friendly. Swimming pool is stunning nice. Will stay there next time.

Family

10/10

Exceptional

29 Nov 2016

Paul D.

Lovely hotel that is really clean.

Loved it. Great breakfast, too! The beds were really comfortable and the bathroom was extremely clean!

10/10

Exceptional

27 Aug 2016

Edward

Great breakfast and buffer lunch

Had a comfortable stay and service was great.

10/10

Exceptional

01 Jun 2016

Verified traveler

Elegant hotel, recommend for stay

Hotel is very nice, room very comfortable,service is very good.You can order food 24 hours.highly recommend

10/10

Exceptional

27 Apr 2016

ka kui

Fabulous view & fabulous room. Unforgettable stay!

8/10

Excellent

24 Mar 2016

Travel

Business Hotel

Great for Business stay

8/10

Excellent

02 Feb 2016

Verified traveler

Very good breakfast buffet.

10/10

Exceptional

18 Jan 2016

Verified traveler

Great stay

Beautiful room, very friendly staff, convenient location. The hotel room had great large bathroom and comfy bed. The breakfast was pretty good as well.

8/10

Excellent

03 Jan 2016

bonnie

Restaurant staff need hygiene retraining

Check in was smooth. Staff cordial. Room was up to the usual Shangri-la standard.
Ate at Cafe Xuan. Food was good. Used the powder room the same time as one of their staff and was stunned that she did not wash her hands after coming out of the W.C.!!

Partner

6/10

Pleasant

27 Dec 2015

KARL S

Reconsider this Shangri-La

I was disappointed with my stay at Shangri-La. I stayed at the hotel when i first opened in Nanjing last year and the service was much better. No signature fresh fruit in the rooms and the staff was not as attentive as when it first opened. Disappointing.

8/10

Excellent

29 Nov 2015

Verified traveler

good hotel in Nanjing

Being an independent highrise not attached to any shopping complex, it is only one stop from the Nanjing railway station, so great choice for lazy business travelers who take train to Nanjing and want to avoid local traffic. The subway station, however, does not have an underground path connecting directly to the hotel, so you need to climb up the subway and take a 5 minutes walk along the pedestrian walkway on the main street to get to the main hotel entrance, which is slightly inconvenient considering so many scooter motorcycles in China dash on pedestrian walkway.I stayed at a lake view room , which is very spacious, and offers spectacular mountain and lake view. Window is well cleaned. Very fortunately, weather was good so I saw both thrilling sunrise and full moonlight that day, which is considered a luxury now due to the lingering smog problem China is facing.Hotel offered me complimentary 4pm checkout, nice, and also offered me free access to the lounge, which unfortunately doesnt offer 360 view; if you want to see the view on the other sides, you will need to dine in the restaurant next to it. Amenity in the room is that famous L'o brand, nice. Bed is big and comfortable. Breakfast is good too.some furniture in the room has sharp edges, and the interior decor seems a bit old fashioned. The overall service professionalism is not as top-class as InterCon in Nanjing.In conclusion, a very nice hotel, and I will definitely recommend to other people.

4/10

Poor

04 Jun 2015

Maggie

The Worst Shangri La Ever!

Totally vulgar, the worst shangri la ever. Cheap deco and room supplies, indifferent staffs, noisy public area, can't remember one tiny good thing about my stay, would not visit again, never ever!

10/10

Exceptional

07 Apr 2026

Hoi Ha Fiona

整體設施完備，環境優美，地方乾淨，值得推薦。

Partner

10/10

Exceptional

31 Jan 2026

MEI CHIN

非常好的體驗，豪華閣的服務員們都熱心接待，還有廚房的隱藏版菜單

10/10

Exceptional

12 Dec 2025

Geunoh

객실이 깨끗하고 음심도 맛있었네요

Business_and_leisure Partner

10/10

Exceptional

22 Nov 2025

Tsz Man

ye s

Self

10/10

Exceptional

25 Oct 2025

Paklo

好

Business

10/10

Exceptional

14 Apr 2025

Verified traveler

nice hotel, food not that good

Comfort hotel, bright room, the brekfast is poor.

Business

10/10

Exceptional

14 Feb 2025

jing

酒店很好，酒店里面还有一个非常好的饭店都不错的

Business

10/10

Exceptional

04 Dec 2024

Gabriele

Das Hotel liegt in bester Lage zum See , der einen großen Freizeitwert hat. Fantastischer Ausblick. Es lohnt sich vor allem die Buchung eines Zimmers mit Zutritt zur Horizone Lounge

Leisure Partner

8/10

Excellent

26 Nov 2024

Lai Ching

整體感覺良好，早餐小籠包最好吃
但是整體都有點舊，不過保養還好

Business

10/10

Exceptional

03 Nov 2024

kam wah becky

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