Name: Wyndham Garden Conference Center Champaign/Urbana
Address: 1001 W Killarney Street, Urbana, 61801, US

2/10

Poor

11 Jun 2026

Brian

The pictures do not show how bad the place really is. Clearly the conference center had shut down and the hotel had been sold to another party. It’s going through incomplete renovations and was in disrepair. It was so bad the night that we were there that multiple guest were leaving their rooms due to terrible conditions and obviously someone called it in and the city put a “Closed” notice on the door.

Friends_and_family Family

4/10

Poor

21 May 2026

Sang

Noise of the elevator

Partner

2/10

Poor

19 May 2026

Cynthia

Would not return or recommend this hotel

Family_with_children

4/10

Poor

19 May 2026

Rowena

Nice staff. But clearly they’re working with very little resources.

Family_with_children

8/10

Excellent

18 May 2026

Ernest

This hotel seems to be in transition which was also the case when i stayed here last hear. It is an easy location. The rooms was very clean. The staff was very nice.

Partner

2/10

Poor

18 May 2026

Rita

This is the 3rd time I’m reaching out for a partial or full refund! This location was deplorable. No WiFi so my husband lost money and time! One elevator was broken the whole stay! Holes in walls where the security door lock should be, and our bathroom was dirty! We never saw housekeeping in two days. The front desk could not help! This left a very bad taste in my mouth.

Partner

4/10

Poor

18 May 2026

Lisa

The only single elevator “working” was slow and not safe. The door’s sensor was broken and would’ve closed on me if I didn’t jump into the elevator after realizing the door was about to crush me. Another guest already inside the elevator said she also had the same experience with the elevator door earlier in the day. I had a two night stay and my room was not cleaned after my first day. I was out all day and evening attending graduation ceremony and activities. My room was missing a fridge and coffee maker. The breakfast area was unkempt.

Friends_and_family Family

2/10

Poor

16 Apr 2026

Deeana

Pool was closed by the health department, smells like mold once you walk into the property. No boxed tissue in the room and when you ask for boxed tissue they claim they don’t have it and give you toilet paper. Bar is closed also. Door moved every time someone closed the stairway door so it sounds like someone is trying to get into your room at night. One elevator is out of order and the working elevator seems like a death trap. Very poorly and cheaply ran. No maids available. Continental breakfast is decent but I would not stay here again.

Family_with_children

8/10

Excellent

13 Apr 2026

Kari

The internet needs to be better. We had a lot of issues with it. We also got locked out of our room before 9:00 on Sunday.

Partner

2/10

Poor

13 Apr 2026

Renee

Under construction for three years now. Also, only one working elevator again for three years.

Self

6/10

Pleasant

12 Apr 2026

Kelly

Towels were dirty, room was half clean
Needed to change rooms because there was poop in the toilet.
Elevator was broke & room was partially in a remodel

Friends_and_family Friends

2/10

Poor

12 Apr 2026

Jim

When your Uber driver drops you off and asks, are you sure this is where you’re staying? it says something. No water in the pool. No in room coffee. Breakfast buffet looked ok but we did not eat it. This hotel apparently is undergoing a “rebranding” with Wyndham. That was not indicated on the website or Expedia anywhere. Parking lot was poorly lit. Only one elevator worked and the other has apparently been down for over a year. Room key cards did not work second day of stay. No hand soap in rooms. When we asked the front desk for some they said they don’t have any and gave us body wash. Major safety hazard as one of the stairwell fire exit doors was locked and not accessible. Major price gouge and false advertising.

Partner

6/10

Pleasant

12 Apr 2026

Amy

Very disappointing. 1) The pool was empty. 2) There was a hole in the bathroom wall. 3) I had to get towels from the front desk because no bath towels were in the room.
The breakfast was good.

Friends_and_family Friends

6/10

Pleasant

21 Feb 2026

Amy

A little rough but clean.
Bed was comfortable.
No microwave or hairdryer.
Staff was nice and friendly.

Family_with_children

8/10

Excellent

12 Dec 2025

Peter

Good room. Breakfast was good. Still undergoing remodeling and needs some additional TLC.

Self

2/10

Poor

15 Nov 2025

Kevin

Dirty. One elevator that is as slow as molasses

4/10

Poor

02 Nov 2025

Jean

One elevator was completely out of service. The other was unreliable and the buttons didn’t light up so you didn’t even know if it worked.
Decor is shoddy, cheap and rundown. Recent renovations clearly cut corners.
Outdoor landscaping looks derelict.
Beds were comfortable, pillows were also comfortable.

Leisure Partner

4/10

Poor

12 Oct 2025

Blaine

The outside of the property is in disrepair, the pool and lobby bar were closed during our stay. We didn’t get our room cleaned or additional towels and wash clothes during our two day stay.

Partner

2/10

Poor

12 Oct 2025

Lynda

Upsaled room to around $500 per night. No TV remote, hot room, uncomfortable bed with no shower gel. In addition to unrepaired property damage. We are having a difficult time receiving our refund credit with Hotels.com. Way too much time spent going back and forth between Hotels.com and Wyndham to get our refund approved.

2/10

Poor

29 Sep 2025

Jim

We checked in without issue. We got into the room and there was one towel and no soap for the two of us. We did go to the front desk because the phone in the room has no labels as to what to dial for housekeeping, or anything else. I tried \"0\" but it didn't do anything.

Leisure Partner

2/10

Poor

28 Sep 2025

Chris

Outside and inside of hotel not well maintained or clean. Looks/feels like it will close soon. Elevators do not work well. Had to take stairs to third floor to avoid getting stuck in elevator and found out stairs only accessible from outside the building and the door to stairwell is not locked or secured via key card! Room was run down with wallpaper peeling off walls and bathroom not ready for guests, soap dispensers empty. All this for a very expensive rate that is only attainable on homecoming weekend. Avoid this hotel! I would like a refund!

Leisure Family

2/10

Poor

20 Sep 2025

Afton

Tried to contact the property with no answer. Was not able to cancel and they took my money anyways. Very upset.

2/10

Poor

10 Sep 2025

Cori

So gross I left

I left, refused to stay due to being filthy. They offered me 2 different rooms. One had hair all over bathroom and spilled red makeup. The other room had sticky candy on nightstand, brown marks on toilet, no wash cloths, and used hand towel. DON'T STAY HERE!

Business

2/10

Poor

25 Aug 2025

Ashish

1. No AC
2. Cockroaches/bugs in the room
3. No room cleaning (i stayed 4 nights)
4. No breakfast at 9:30 am

Leisure Family

2/10

Poor

24 Aug 2025

Donna Rae

It was the worst place we have ever stayed. It was dirty and rundown. The air conditioning was so dirty it wouldn’t work we saw a roach. We cancelled the other 2 nights and went home early which cut our vacation short.

Leisure Family

2/10

Poor

24 Aug 2025

Eric

Do not stay here the elevator has not worked in 2 years and the a/c is out in half of the rooms it needs to be shutdown i wanted my money back that night but they would only refund me the first night only one bath towel one hand towel and one wash cloth in the room per room

Leisure Family

2/10

Poor

24 Aug 2025

Traci

Run

I have never stayed in such an awful place. People were sleeping in the lobby because the rooms had no AC. 400 room,bars on the windows. No towels. Elevator worked sometimes. Staff wouldn't take care of anything. Lines of people complaining. The owner and family lived there. Hookers and drug dealers using the hotel.

Friends_and_family Family

2/10

Poor

23 Aug 2025

James

The air conditioning did not work, the rooms had no towels or soap or shampoo the staff didn’t seem to care about any of the guests concerns

Business Family

4/10

Poor

18 Aug 2025

Ross

Requested a room with Queen bed. Lobby guy said didn’t have one available. There were literally 3 cars in the parking lot. Elevator was out of order , apparently has been for months. The bar and restaurant were closed . Pool was very dirty . So didn’t risk catching some skin infection. Room was not vacuumed well and no hand soap in the bathroom. You have to go outside to access rooms through a door that is not locked and unsafe for guests. Stairway is nasty garbage on steps. Peeling pant and rust everywhere. Hallway to rooms smelled horrible. The photos on the web site must have been taken by a Hollywood fiction photographer. They know the issues, but it’s obvious they just don’t care. Wish I would have read some of the reviews before booking. Lots of the same complaints.

Leisure Family

2/10

Poor

28 Jul 2025

Alfonzo

The absolute worse experience I ever had

Leisure Family

2/10

Poor

09 Jun 2025

Charlesa

Elevator was down, had to walk outside for stairs because no stairs inside. The internet was down which didn’t allow me to extend my stay. There were no blackout curtains so the light from the lobby was in my face the entire time.

Leisure Friends

2/10

Poor

08 Jun 2025

Dolores

terrible hotel

Business_and_leisure Family

2/10

Poor

30 May 2025

Maritza

There was no one at the front desk for a while upon arrival. Even though reservations were made online there was paperwork to fill out. It’s literally a hotel stay I’m not buying a house. The pool area is out in the open in the lobbyish area and the pool was extremely cold. The facility itself was beyond cold. Once we got to our room there weren’t enough towels. My daughter went to ask for extra shampoo and they gave her one. The facility itself is empty. No one to really see who comes in our out. It just overall was a bad experience. I will definitely never stay here again.

Leisure Family

2/10

Poor

20 May 2025

Staci

This room had no fan, no working remote for the tv, no phone in the room. The pool was closed for repairs. No heat or air conditioning. The room was extremely hot.

Family_with_children

4/10

Poor

19 May 2025

CALVIN

Old not updated

2/10

Poor

17 Apr 2025

Michael

Awful

Leisure Family

2/10

Poor

16 Apr 2025

Cody

Horrible, double charged, no hot water staff thought it was funny, also lost power

2/10

Poor

12 Apr 2025

Aaron

Was charged two times, lost power to portions of the room, lost hot water for more than a day. The pool was out of order yet still payed full price. The breakfast was rarely refilled.

Leisure Friends

4/10

Poor

12 Apr 2025

Suzanne

Elevator broken.

Leisure Self

4/10

Poor

11 Apr 2025

Mia

Broken elevator, non working pool, no bar area as advertised, unclean and outdated exercise fac

6/10

Pleasant

07 Apr 2025

Dianne

No elevator service or maid services. I am 71 years old and had to walk up a back stairs to get to the room the whole weekend. No compensation or apologies

Friends_and_family Family

4/10

Poor

07 Apr 2025

Katherine

Elevator was broken for entire stay and we were on the 5th floor, the stairs that had to be used were outside the building making it even more inconvenient. Also, the pool was not working. TV had ongoing reception problems.

Leisure Family

4/10

Poor

07 Apr 2025

Christine

No working elevators and no towels. These are pretty basic things in a hotel. We had to walk outside in the rain to an unsecured exterior door and climb 3 flights of stairs every time we left or went to breakfast. Housekeeping left no replacement towels. Various broken things in the room. Musty smell throughout this 1980s era hotel. I guess they only need to do the bare minimum and still sell out for Illini events. The seemingly permanent elevator situation seems like an ordinance problem.

Leisure Family

2/10

Poor

07 Apr 2025

Verified traveler

Worst stay ever

Elevator don’t work so all night long I heard the stair door open and close, staff talking loud and stomping up and down the stairs. It was one of the worst stays in any hotel I’ve ever stayed at. I will NEVER stay there again!

Friends_and_family Family

4/10

Poor

06 Apr 2025

Verified traveler

No working elevators!

I spent over $1200 for two nights (UIUC mom’s weekend-rates crazy all over Champaign) and the hotel did not have working elevators. I was put up on the 5th floor, had to walk outside to access stairs, in the rain, and make my way up to my room. It’s not the end of the world have to deal with stairs, but I stayed here last year, and one of the two elevators were out of order then. So lesson learned, this is a chronic issue. It’s a pretty decent hotel, clean, and staff was very nice and apologetic re elevator issue. I just paid too much for this. Hauling all my luggage up the stairs after a long drive and then making two trips up and down when leaving because I bought too much stuff while I was here. Note to self, no Wyndham Garden Center next year. Too bad, the beds really are super comfy.

Friends_and_family Family

4/10

Poor

06 Apr 2025

Rebecca

Hot water didn’t work in the bathroom sink, towels taken by housekeeper but not replaced was left with hand towels and bath mat for showering. Elevator was broken all weekend had to go up five flights of stairs and access door wasn’t locked for guest and staff safety.

Leisure Family

10/10

Exceptional

06 Apr 2025

Delfina

Very clean

4/10

Poor

06 Apr 2025

Carolyn

Informed day of that hotel was in renovation so no restaurant or bar. Upon checking in was told elevator was out but too be repaired in hours. Elevator was out all weekend. Housekeeping cleaned but did not replenish anything. They upcharged roommates ridiculously for University weekend and refused to discount for all of the issues

Leisure Self

2/10

Poor

06 Apr 2025

Traci

If I could give this property a negative 10 I would. Checked in with my luggage for a long mom’s weekend at my daughter’s university. I had just had surgery 5 days prior and have 2 bad knees, only to be told by staff that the elevators were out of service and no time frame on when they would be fixed. Not only were they not able to move me to the first floor, they put me on the 5th floor. Changing hotels was not an option as the whole town had been booked up out for months and I had booked this property a year ago with the best rates. I reluctantly took the room thinking there’s no way the elevator could be out of service another day and that it would be promptly fixed. Wow was I wrong. Later that night another mom told me she stayed there last year and was afraid to use the elevator when it WAS working! This shows a complete lack of maintenance on the property owner! So the entire weekend, I had to walk up five flights of stairs and the ONLY access to the stairs was OUTSIDE and it was raining all weekend! Not only that, but the stairs were only supposed to be accessible to those with a key card but the door was UNLOCKED the entire weekend to the outside which made me feel VERY unsafe. The light in the stairwell was flickering and the stairs soon became very dirty due to the high traffic. Complaints the entire weekend fell on deaf ears and I was suddenly ghosted when I asked for compensation. How can this place continue to operate with lack of ADA compliance?

Leisure Self

2/10

Poor

06 Apr 2025

Emily

The elevator was broken for our entire stay. We had to exit the building, then use the stairs from the outside. Our room phone was not connected and we were unable to call the front desk. We were not given enough towels, and then had to wait over 30 minutes in the morning because there were no towels available yet from the laundry. Our prices were double the normal price because of UIUC Mom’s Weekend, and this was a disappointing stay.

Leisure Family

6/10

Pleasant

06 Apr 2025

Michael

Elevator was not working. Pool was not available. A smell throughout the facility, but less so in the room.

Leisure Family

2/10

Poor

27 Mar 2025

Lianne

This was not a good experience. Only one elevator working and that one barely working with an expired inspection ; guest toiletries previously used, toilet seat broken, tub drain broken, lighted mirror not working, no hair dryer . only 4 hand towels that looked used and refolded, no soap or fresh towels, mildew smell throughout the entire building, and strange pungent smells in hallway at 3 am. No security
to speak of and place was mostly deserted. Time for an overhaul or shutdown .

Business_and_leisure

4/10

Poor

24 Mar 2025

Mark

this property is obviously having a lack of capital investment. numerous issues

2/10

Poor

23 Mar 2025

Gary

Don’t stay at Wyndham at Urbana

Our room was boiling. The AC did not work. Our floors were dirty. Only one working elevator. The pool was not open. No one had any answers or solutions when presented with any these issues or then letting Wyndham corporate know.

Friends_and_family Family

6/10

Pleasant

13 Mar 2025

LORI

Good and bad

I booked here before I knew they were in the middle of renovations. The hotel lobby is gorgeous and the staff extremely accomadating. Our room was ok but there was no soap and the A/C was not working. We reported this and were moved to an upgraded room. Still no soap and skimpy on towels. The one working elevator was very slow and made me nervous. Restaurant is currently closed and the continental breakfast not thr best, but I feel once the renovations are done it will be a very nice experience.

Partner

4/10

Poor

03 Mar 2025

Verified traveler

Skip it

This hotel is a decaying piece of the 90s. Grungy all over the place, slow elevator that makes you wonder, and gross breakfast option.

Friends_and_family Family

2/10

Poor

23 Feb 2025

Syed

Old, dirty and dingy hotel. Elevators are downright scary and we were only on the 2nd floor.

Leisure Partner

6/10

Pleasant

17 Feb 2025

Kathleen

Freezing Cold Pool! Broken pool heater. :(

The pool was freezing! When I inquired about it, I was told the pool heater was broken and that the water temperature was 50°. I would have preferred to have been told that at check-in.

Friends_and_family Family

8/10

Excellent

27 Jan 2025

Austin

Older and worn, staff was great. Food options very limited.

Leisure Family

2/10

Poor

25 Jan 2025

TaIris

Don’t book

Hotel has no sign on it wasn’t a soul staying there and was told they were remodeling, but I asked for upgrade room which they did not have he gave me one. It was worse than the one I was already in also I seen roaches no way will be staying there ever again. I checked right out right after checking in

Friends_and_family Family

4/10

Poor

21 Jan 2025

Young an

facility was not good condition

Business Self

2/10

Poor

08 Jan 2025

Jill

We could not make it due to getting influenza. I contacted via email and received no response about cancellation.

4/10

Poor

06 Jan 2025

Kristen

Unfortunately, this hotel did not meet the mark. The pictures online did not accurately display the state of the hotel. Also, even though there are pictures of a hot tub, it is cemented over and the pool was so cold that we could not swim. The pool was also very dirty. Our room had beetles and mold along the edges of the tub in the bathroom.

Leisure Family_with_children

8/10

Excellent

22 Dec 2024

Tina

Ok for our needs over weekend
Renovations were in progress and one elevator that needed replacing was working

Leisure Family

6/10

Pleasant

20 Dec 2024

Thomas

The staff is usually very nice and good rates. Unfortunately, the property needs a lot of work, and the work that has been done shows poor craftsmanship.

Business_and_leisure Self

8/10

Excellent

16 Dec 2024

Robert

Cold Pool

Pool could have been a little warmer. a little garbage from two rooms were put in the aisle all night.

Friends_and_family Family

10/10

Exceptional

14 Dec 2024

Tina

It was so comfy!

Business Self

10/10

Exceptional

11 Dec 2024

ANN

It was noisy with sounds from the pool

Leisure Family_with_children

10/10

Exceptional

07 Dec 2024

Lynn

It was quiet and easy to get to….

Leisure Family

10/10

Exceptional

23 Nov 2024

Anthony

Easy book

10/10

Exceptional

17 Nov 2024

Rory

I am sad the restaurant and bar was closed because of lack of staff

6/10

Pleasant

16 Nov 2024

Brandi

Not the cleanest by any definition

Staff was friendly, but the room was dirty and smelled horrible. Immediately there was a STRONG body odor smell. There soap drops and mud on the floor. Hair in the bathroom sink, the wall in the bathroom had scuff marks and dirt on it and was bubbled from water damage they painted over and There was mold around the shower drain. They are likely short staffed and rushing as they were still cleaning rooms when we arrived at 530pm

Partner

2/10

Poor

07 Nov 2024

anthony

Read my message that was sent…. Disgusting moldy hotel

8/10

Excellent

06 Nov 2024

Jamie

It was cool that they had a bar area and said there was a restaurant in there but none was opened or they were closed down and the pool water was very cold. If they had all of what use to be there that place would have been really nice

Leisure Family_with_children

2/10

Poor

04 Nov 2024

james

It was truly disappointing to only learn at the last minute that there would be no restaurant or bar open and only one elevator working during Dad's weekend (one of the busiest days of the year). I'm really surprised by the poor scheduling and lack of backup plans. Employees were nice, but it really should not have been handled this way :-(

2/10

Poor

04 Nov 2024

Mike

Must be in renovation. One elevator didn't work. lobby area looked desolate. Rooms were pretty beat up.

4/10

Poor

03 Nov 2024

Noelle

Old

Leisure Family

2/10

Poor

03 Nov 2024

Greg

One Elevator hasn’t been working for last 2 years. Other elevator dirty floor, broken tiles and super slow.
Bathrooms terrible. Some tried to remodel it but has zero clue and experience in remodeling field.
Stairs are dirty and sticky. Outside of the hotel in bad condition.
It really needs work and probably better management

4/10

Poor

03 Nov 2024

Jennifer

Building is not marked with any name or signage and just seems very rundown overall. There was no functioning bar/lounge, and it’s misleading that they advertise one. Room and bathroom appeared to be still under renovation and unfinished. Bed was comfortable though! For the money we spent, we are disappointed and would not stay again.

Leisure Partner

8/10

Excellent

20 Oct 2024

Alex

Good stay. The room was hot all night, and the elevator was dreadfully slow. Other than that, very pleasant.

10/10

Exceptional

20 Oct 2024

Heidi

One elevator is broke and the other broke down at times. A little scary.

Leisure Family

4/10

Poor

19 Oct 2024

Nik

Unexpected.

The hotel is going through renovation which we found out 2 days before we arrived. There was holes in our walls, exposed pipes, water was Luke warm, fitness center was lacking and no towels. For the amount we paid was shocking. I have stayed at dumps and this was right up there!

Friends_and_family Family

2/10

Poor

15 Oct 2024

Jimmy

Bar and restaurant closed. Dirty gross room.

Business Partner

8/10

Excellent

14 Oct 2024

James

Sleeping/living area of the room was in good condition and beds were very comfortable but the bathroom is not completely renovated, and it would be nice if the 2nd elevator could someday work. It's been out of order for at least 3 years

Friends_and_family Friends

6/10

Pleasant

13 Oct 2024

Steven

Staff unhelpful

Friends_and_family Family

4/10

Poor

13 Oct 2024

Verified traveler

The property is different from what I remember when it first opened. Dated.

Self

4/10

Poor

13 Oct 2024

Linda

Way overpriced due to college football game. Bar & restaurant closed.

Partner

2/10

Poor

10 Oct 2024

Anna

Worst stay ever

Business Partner

10/10

Exceptional

28 Sep 2024

Michael

Rebecca at the front desk was excellent! Property was clean and quiet, beds comfortable. Wifi was unavailable in a 5th floor room but worked outside thr room- could actually pick up wifi from other nearby hotels- maybe boost that a little.

Stay was excellent

Business Self

4/10

Poor

23 Sep 2024

Dinesh

It was not a pleasant experience, housekeeping is done alternate day, though not written any where, neither during booking or at the time of checkin. when asked for housekeeping, i was told that it is done every other day. And AC was constantly making noise, breakfast was very ordinary not very healthy. Milk is container without any label, if expired or not , not known or is it 1% or 2% or whole milk. Wil not stay again

Friends_and_family Family

4/10

Poor

22 Sep 2024

Marco

Will be great but disappointing.

Hotel will be great after renos, no doubt. 1 of 2 elevators in service. 1st room was dirty & replacement was clean but lacking supplies & stale air. Obviously not checked or aired out for a week or so. Half the outlets in our room had no power. Hair dryer was broken. Another clue the room wasn't checked.

Front desk staff & Rebeka were excellent & very attentive. They acknowledged our concerns & did their best to correct our complaints. Thank you for that.

Friends_and_family Family

2/10

Poor

22 Sep 2024

Kirk

The hotel stunk. My room was dirty and had no toilet paper. Only one elevator worked and the restaurant and bar were closed. I left and did not stay even one night.

Business_and_leisure Self

2/10

Poor

22 Sep 2024

Karen

Pictures are very deceiving this place is under renovation they gave us a room that is not complete. Bathroom has mold in the shower. Door lock does not even work is falling out of the door. Floors are not clean. Dirt and oldness everywhere. Wyndham needs to update their pictures or not give rooms that are not ready for stay

4/10

Poor

14 Sep 2024

Curt

No air in room.

Partner

8/10

Excellent

14 Sep 2024

John

It was a safe area

2/10

Poor

10 Sep 2024

Jennifer

Only one elevator works. After the football there was a line where we waited for 20 minutes to use. The lobby is very nice, past that it is awful. I talked to many of the quests who will not stay there again. Room was hot and old. It’s too bad because we come every weekend, I’ll also never stay there again. I waste of money.

Friends_and_family Family

10/10

Exceptional

09 Sep 2024

Kathleen

We had the BEST service from the staff there. Hailey and Rebecca were so easy and kind to work with and made our stay that much better! We will be back again soon!

Friends_and_family Family

4/10

Poor

04 Sep 2024

JOSEPH

Renovations??

No kitchen services/closed, no exercise/closed, no tice if renovations intil I arrived that night

Friends_and_family Family

4/10

Poor

04 Sep 2024

David