Name: Birch Hill Suites Columbia – Hwy 63 & I-70
Address: 3100 Wingate Court, Columbia, 65201, US

6/10

Pleasant

21 Jul 2026

Rachel

Other than the roaches taking over the room after dark...

People do live in the building full time, the staff were very kind and friendly.

The roaches were a bad surprise.

Self

2/10

Poor

07 Jul 2026

Jared

The rooms looked fairly clean so when I did my walk through before check in I didn’t notice anything. But once we got into the room and opened several drawers and they were all full of roaches. We moved some sheets and saw some other bugs that I cannot confirm or deny that they were bed bugs but they sure looked like it. Andrea (lady at the front desk) was absolutely fantastic. Super nice at check in and then very helpful when we decided not to stay the night at the hotel. We decided to Leave because we did not want to take anything crawling home with us. Andrea was able to secure a refund for us even though the hotel doesn’t typically do that. Again; she was amazing. Our rooms were full of bugs and we decided to leave and not stay. I wish I could upload the video that I took of the roaches scattering out of the drawer.

Family_with_children

2/10

Poor

04 Jul 2026

Zelide

DO NOT CONSIDER THIS PLACE! ITS REALLY NOT WORTH THE MONEY, especially if traveling with pets. The moment I pulled in to opening the front doors, it smelled like weed, cigarettes and body odor. The place gave crackhead house. The lady in the front was nice but when I booked on Expedia, it said $60 per pet, it didn't say per pet. I really didn't appreciate the misleading information. So the hotel rooms were each $78 but because of the pets, it came a whopping $550 dollars. She immediately was trying to talk me out of staying there and thought I was staying for 7 days. I even asked if there was somewhere else that accepts pets and it's like she just didn't want me to stay but I wasn't going to continue driving another 7 hours on top of an already 10.5 hour drive. The room was not what looked like the pictures and it smelled like someone used it as their personal smoke house. There was a connecting door and there was tape over the edges like it was going to prevent someone from coming in. Also, the second we got into the room, my husband needed to use the bathroom and the ceiling fell on him. The lady at front was more than willing to give us fresh towels but since it was the only available double room, we had no choice but to stay when they offered a new room. Also BUGS! There were baby roaches on the window sill and in the room and the bedding was dirty, for the first time I had sleep in my clothing because it was that gross. Throughout the night, yelling, slamming. Left early

Family_with_children

2/10

Poor

23 Jun 2026

Victor

I was extremely disappointed with the condition of this property. The hotel was dirty and poorly maintained, and there was a strong smell of marijuana throughout the premises.
To make matters worse, I witnessed individuals apparently using drugs outside the lobby entrance, which made me feel uncomfortable and unsafe.
Another issue was the number of dogs being kept in guest rooms. While I understand that some hotels are pet-friendly, the situation seemed poorly managed and contributed to noise, odors, and an overall unpleasant environment.
The combination of cleanliness issues, strong odors, questionable activity around the property, and lack of proper oversight made for a very negative experience. I would not stay here again and cannot recommend this hotel to other travelers.

2/10

Poor

22 Jun 2026

Jabyus

The pictures here are either old or fake please find somewhere else to stay. I entered the building and immediately heard what was a lady of the night having loud back door explicit services . The building smelled like cigarettes then while walking to my room a cockroach crawled up to my shoe. The only good thing I had to say is that the woman working the front desk was very polite given the time of my check in. I ended up not sleeping at the property due to how filthy it was. To anyone reading this check the reviews first!!!

Self

2/10

Poor

17 Jun 2026

James

we did not stay the staff offered us the opportunity to see the room before checking in.

We took advantage of the offer and were greeted by roaches in the bathroom

so we thanked the staff for the preview and left

2/10

Poor

26 May 2026

Heidi

COCKROACHES!!! The hotel would NOT refund a penny. We did not stay there one night of our four night reservation.

Partner

4/10

Poor

18 May 2026

Michael

The property is old, dated, not upgraded, dirty, bugs in my room, smelled like smoke, and residents were loud, noise all night. I needed the kitchenette, which is why I choose it. Full size refrigerator, microwave, small electric cooktop served my needs.

Family

2/10

Poor

17 May 2026

Richard

I feel I must warn others. You get what you pay for and in this case, less. I don't need golden toilets or fancy amenities. But, this is more of a 'halfway house' than a hotel. VERY questionable characters hanging in the tiny lobby, smoking at the front entrance. The clerk (who was nice) said they are a no refund place, so they let you see the rooms first. Thank goodness because I was shocked. Broken drawer front replaced with crap wood, filthy floors, missing wood trim, stained tub and sink, missing caulking, dirty window, a disgusting, chipped, beat up fridge, two beds that were on these very cheap folding metal frames. I was afraid to even sit on one, no less sleep there. Truly, this is less than one star. I turned around, returned the key and left.

2/10

Poor

06 May 2026

Amber

If I could give 0 stars I would! We didn’t end up staying here because the place was smelly, gross, and out right disgusting! Most notably, there were several questionable characters standing by the check in desk and the check in lady mentioned several times VERY loudly our rm number which is unsafe and very unprofessional. We mentioned this to the neighboring hotel that we ended up staying at and the check in man there said they were likely setting us up to be robbed! He also mentioned there are multiple over doses there a week and the cops are there ~15 times a week! DO NOT STAY HERE

Partner

2/10

Poor

26 Apr 2026

michele

This place ended up being more like a halfway house - several properties in Columbia were converted (from a source who is a longtime resident of Columbia). Reeked of cigarette smoke and was incredibly noisy. People screaming, children crying - it was bad. I am disabled and sound sensitive, and I immediately crashed when we went to check out the room. Thankfully, the woman at the front desk was awesome. She had us check the room first -before starting the check in process. They are a 100% no cancellation property once you are checked in. She had me call Expedia to get a refund, as we decided not to stay and we’re not checked in. There is an elevator and the room itself seemed clean enough, but you would not feel like you’re at a hotel or even motel. Everyone who works there was very nice. Several people were milling around the entrance, but they were pleasant enough. Also, check in time of 3:00 is very firm.

Partner

2/10

Poor

26 Apr 2026

Lee

Hotel was badly in need of updating. Room was old and crumby looking. There was no ice machine and no coffee maker in the room. Beds were clean and comfortable but the rest was just nasty and killed a cockroach on the floor. Would never stay there again. Lots of loud noise and kids running up and down the hall. Smoking in the rooms was allowed.

Partner

2/10

Poor

19 Apr 2026

Wendy

Didn’t even check in after looking at the room first. Didn’t feel safe at all due to people staying at hotel, people lingering outside of the hotel and the room was not ok at all

Self

2/10

Poor

15 Mar 2026

Shelita

Smelled of smoke and was an extended stay. It said non smoking on the booking!

Family_with_children

2/10

Poor

04 Mar 2026

Aime

They said they couldn’t accommodate me because they didn’t have any available rooms even though I booked weeks earlier smh

Self

2/10

Poor

25 Feb 2026

kelci

We were told when we showed up to checkin that they double booked and we had no where to stay. They also said they had no way of contacting us to let us know sooner.

2/10

Poor

05 Feb 2026

lylli

Bugs everywhere. Dog pee all over lobby floor and elevator.

Friends_and_family Family

2/10

Poor

13 Jan 2026

Robert

Staff was fine. The room was infested with roaches. Would not recommend.

Leisure Pet

2/10

Poor

21 Nov 2025

Stacy

Our reserved 2 bedroom suite was somehow unavailable. They only had a single bed room. No refunds allowed. The filth was unbearable, the smoke smell suffocating, broken drawers, dirty fridge. I took my child and booked another hotel. Unbelievable.

Leisure Family_with_children

2/10

Poor

09 Nov 2025

Levi

This is an extended stay that is like a halfway house/ homeless shelter. It smells awful as smoking is aloud everywhere inside the motel. The last night we were there we saw cockroaches in our room and in the hallway.

Business

2/10

Poor

03 Nov 2025

PHIL

Complete dump, which was a surprise because the general area doesn't have a bad feel. Broken down cars and people loitering in the parking lot. People living on the first floor, doors open, noise, people vaping in the hallway. Everything old and worn out. Roaches on the floor. Decided to leave two hours after checking in. No refund, of course. Only bright spot? Lady at check in was very nice when she explained why I wouldn't be getting my money back. Do not even consider staying here.

Business Self

2/10

Poor

23 Oct 2025

Theresa

I didn’t even un pack it is in terrible shape no smoke alarm,

Friends_and_family Family

2/10

Poor

21 Oct 2025

Andrejs

Terrible

2/10

Poor

18 Oct 2025

christine

I have traveled for years for work and this is by far the worst place I have ever reserved. Sleeping in my car in a parking lot would have been a better option. Did not stay due to the poor quality of property

Business Self

2/10

Poor

17 Oct 2025

Michelle

Worst hotel ever

This was more of a crack house this will be the last time I use you service. Everyone I have booked with you guys it was in a very unsafe environment. I only used you this time because I have credit. I checked in went to the room and there was homeless people walking around the receptionist was not at the desk but had a note to knock on what I can only believe was her appointment

Self

8/10

Excellent

02 Oct 2025

Brian

Clean linens and a comfortable bed. Room was older and could use a refresh. Overall decent little place.

Self

2/10

Poor

02 Oct 2025

Hadassah

What kitchen?

10/10

Exceptional

25 Sep 2025

Jacalyn

Very friendly and helpful staff.

Self

8/10

Excellent

20 Sep 2025

John

The staff was very nice and helpfull the place has everything youd need

8/10

Excellent

19 Sep 2025

John

We loved the dreedomm to smoke in the designated areas the place was close to everythung youd need

4/10

Poor

16 Sep 2025

Steph

The room smelled like smoke.

Friends_and_family Family

2/10

Poor

14 Sep 2025

Alexandra

When we checked in the staff told us we could check out our room before completing check in. As we walked to the room all the floors were dirty and the halls had trashed lined up along the sides against the walls and also in elevators. When we got to the room the floors were dirty like stuff was spilled and never cleaned. There were also cockroaches crawling on the floor. The front desk did work with us and allowed a refund through Expedia so we could stay somewhere else

Business Partner

6/10

Pleasant

21 Aug 2025

Dana

Photos and actual stay is very different. Area and the people seems sketchy, but we’re actually pretty friendly. Convenient, close to stores and food. First day was a little rough but 2nd day was better.

Partner

4/10

Poor

20 Aug 2025

Albert

Nothing

Business_and_leisure Self

10/10

Exceptional

15 Aug 2025

Amber

For the price I won’t complain and there was no deposit so that really helped a lot close to work has kitchen in it and big bathroom

Leisure

2/10

Poor

09 Aug 2025

Shanile

UGH

There is no breakfast. The people staying there are questionable. The dumpster is overflowing. The walls are dirty. The ceiling is stained. The refrigerator is beat up.

Business

4/10

Poor

06 Aug 2025

David

No soap. No shampoo. 1/2 roll toilet paper. Hallways STINK.

8/10

Excellent

24 Jun 2025

Scottie

All good

2/10

Poor

28 May 2025

Dionna

Not coming back.

It was very dirty. Smelled really bad. Super out dated. Broken blinds, lights didn’t work. Paid way too much for the room’s quality.

Friends_and_family Family

2/10

Poor

18 May 2025

CHRISTY

Poor

This property is an extended stay in Columbia, Missouri, for the locals who are unfortunately down on their luck. The description did not mention that this was an extended stay. There’s nothing wrong with an extended stay, but this particular one was not the best. There were people there who were obviously on drugs. I paid for two nights and only stayed one.

Friends_and_family Family

8/10

Excellent

17 May 2025

James

Birch Hill Suites Columbia, MO

Great help and friendliness from the front desk staff but the hotel was extremely dirty, smokey, broken fans etc.... The hall way was dirty and smelly. I would not recommend this place to anyone even if it was free. This hotel should be torn down. I don't think you can even remodel this place that's how bad it is...

Self

2/10

Poor

02 May 2025

JUSTICE

In and around 300 feet of the property was all weed!

Leisure Self

6/10

Pleasant

30 Apr 2025

Tawanda

A little older property than expexcted. Rooms are as listed, just worn. Definitely an extended stay with residents sitting out front all day. Staff was nice.

Leisure Family

4/10

Poor

30 Apr 2025

Jose

Didn’t like it

4/10

Poor

27 Apr 2025

Howard

No control for tv. No shampoo. No cups to drink from. Several wall plugs didn’t work. Lights above bed didn’t work. Dogs barking in the hall. Man walking around inside with open container of liquor. Awful. Never again!

Business

2/10

Poor

26 Apr 2025

Vanessa

They canceled my reservation one hour before I drove in from out of town. They said they were overbooked during some renovations that they had going on.

6/10

Pleasant

18 Apr 2025

Justin

Staff was very friendly and made you feel like you were a guest in their home.

Porperty was busy, parking was available, several restaurants nearby.

Business

10/10

Exceptional

14 Apr 2025

Kelly

Nice room and good price

6/10

Pleasant

12 Apr 2025

Verified traveler

Hotel staff could have done better!

Room was not clean- in terms of several patches on the wall repaired but not painted to match the rest of the walls, one light fixture were missing bulb in both sockets. There’s a big gap between the floor and the room enterance door. Smoke alarm was covered in plastic bag. I noticed a newer alarm on the wall- at least take the old one out and patch up the hole, to match other patches!
When I first enter the hotel, there were a strong smell of smoking. When I got to my floor, the smell is still around but less. I noticed there were a lot of people living at this hotel as it is an “extended stay”.
The receptionist was so nice and sweet but I would not go back there.

Business

2/10

Poor

06 Mar 2025

Dale

This place should not be on your list of places to stay. Reserved a two bed non smoking room. When I arrived they had one two bed room left and told me to check it before I paid because they didn’t give refunds. While the lobby stunk the hall and room wasn’t bad for the price. I did notice loud children. After I paid I was informed that they did allow smoking of everything in their rooms. It also appears to be more of a halfway house than a hotel. Their description should definitely describe the place better than it did if you are going to keep them on your site. Worst place I’ve ever gotten off of here. Didn’t finish the stay ate it and went to a different hotel after the second night.

Leisure Family

2/10

Poor

05 Mar 2025

Stan

Terrible one hour stay

Worse \"hotel\" I've ever stayed in. I left after in it for an hour. smelled of smoke, loud in the halls, holes in the walls, dirty. I want my money back.

Had to book another place late at night.

Friends_and_family Family

10/10

Exceptional

03 Mar 2025

Twayne

👍

10/10

Exceptional

01 Mar 2025

Twayne

👏

Leisure Partner

2/10

Poor

09 Feb 2025

Deanna

Horrible

This hotel should not be on your list of hotels. It looks like a homeless shelter. I could not stay in this hotel.

Friends_and_family Family

6/10

Pleasant

27 Dec 2024

Steven

Na

2/10

Poor

29 Nov 2024

David

When I arrived there was a note in the desk saying they would return in a few minutes. 10-15 later the clerk rudely let us know that even though we booked online there were no rooms available. I’m actually glad though, that looked like a terrible place to stay.

Friends_and_family Family

2/10

Poor

19 Oct 2024

Verified traveler

The staff at the front desk was very helpful and tried to help accommodate our last minute trip. They allowed us to look at the room before completing the booking and thank goodness. There were visible footprints all over the floors in the hallway. The doors and walls had grime & marks everywhere. They mentioned they did not have housekeeping staff at the moment. It was filthy and my standards are not high. We left and got a room at Super 8.

Self

2/10

Poor

13 Aug 2024

Ederson

The room was very dirty full of cockroaches the doors don't close and there are many people smoking

Leisure Family

2/10

Poor

11 Aug 2024

Lindsey

The staff was exceptionally friendly. Beyond that, there is nothing that I found positive about the property.

Leisure Self

6/10

Pleasant

04 Aug 2024

Verified traveler

Room stunk bad. Bathroom faucet leaked. No kitchen wars available to check out. Drawers were all dirty. Clothes still in kitchen drawer from previous people or who knows longer.

Self

8/10

Excellent

21 Jun 2024

Kelsy

Not exactly like home, but it’ll do

I must say, considering the number of turnovers on ownership and management, and the class of the majority of people staying here are amongst the homeless variety, the ladies running it do a great job at keeping things in order and in line, despite the nature of most of the unruly guests. Definitely have seen a few roaches, but nothing extreme.

Self

2/10

Poor

15 May 2024

linda

Will not stay again

Not clean, service was very poor and

Friends_and_family Family

2/10

Poor

18 Mar 2024

Pam

They canceled our reservation. They overbooked. Never saw the property

Leisure Partner

4/10

Poor

14 Mar 2024

Jeremiah

The reviews are true on the cleanliness of this place. Really makes a person question how much cleaning they do. They say they are renovating now and i hope they improve in the future. No live bugs were found during our stay, but one dead cockroach was found. (Not going to upset this hillbilly family much lol. It was dead and only one.) But the cleanliness in general is just poor.

Absolutely amazing customer service! The lady who checked us in was an incredibly nice woman! Thank you very much for your kindness and hospitality!

For being a cheaper place to stay, a person cant complain too much, but i really dont see why they couldnt clean some more.

And yes, it smelled some. I will not defend by saying it wasnt that bad, but some reviews are a little harsh and over exaggerated. I dont know, maybe its just because i live in the country where I'm upwind of 3 hogbarns, but it didnt bother me that bad. Plus you are allowed to smoke in this place, so yeah no room for anyone to complain about smoke smells. Was happy i had a place my aunt could smoke inside!

Thanks suburban suites for the stay and i wish you luck with your improvements!

Business Family

2/10

Poor

06 Jan 2024

Aiden

Not going here again

Smelled bad and felt like a homeless shelter rather than a hotel

Friends_and_family Friends

10/10

Exceptional

07 Dec 2023

Rhonda

I loved everything.... people we especially super helpful.....❤️❤️

Business_and_leisure Pet

2/10

Poor

18 Nov 2023

Sheryl

Would not stay here again. The bathroom was dirty. The door into the bedroom must have had holes punched in it. Overall just terrible. Good thing we were only going to sleep at her up and leavr

Leisure Friends

6/10

Pleasant

13 Nov 2023

Joseph

There were a lot of dogs being taken in & out. The doors & drawers to the room furniture was broken. The room's walls were filthy.

Leisure Self

2/10

Poor

29 Oct 2023

Paul

Do not use this hotel.

Terrible experience. We arrived at the hotel and the desk was unmanned and the window gate closed, despite a sign saying 24 hour service. We could not get anyone to answer the phone until several tries, at which point an annoyed and clearly recently asleep rude woman answered and said she would come down but never did. We were unable to check in and had to find another hotel. Now I have to fight for a refund. By the way, the grounds and lobby were dirty and appeared unsafe. Do not stay at this hotel.

Partner

2/10

Poor

09 Oct 2023

Theresa

When I walked into the TINY lobby, there was a horrible stench and though I had made a reservation ahead of time, I was told there were no rooms, which I was kind of grateful for after seeing some questionable characters hanging around the parking lot.

Self

2/10

Poor

11 Sep 2023

Mary

Unclean and very run down. Staff very unprofessional. Constant odor of marijuana. Uncomfortable. Not a regular motel and suites for long time inhabitants

Leisure Family

2/10

Poor

10 Sep 2023

Diana

Disappointment

When checking in, there were 3 people at the desk. They were playing around and it took over 20 minutes to get checked in. There were no curtains over the window. No cups. I could not be moved to a different room because they were over booked. I had several friends that had booked a room for the same night as I did, Sept. 8th, 2023. That were turned away because \"the hotel was over booked\" luckily they were able to find rooms at the Windgate. I have stayed at the Suburban several times over the last 20 years so I cannot express to you how disappointed I was with this visit

Business

8/10

Excellent

28 Aug 2023

Gerald

Despite what people might say about petty little things they work hard here to provide a service. I hsve alwsys been respected and respect is given when it is got. Its a business like any other providing services to those that ask.

Leisure

4/10

Poor

08 Aug 2023

Lorenzo

dirty & smelly

Leisure Family

2/10

Poor

16 Jul 2023

William

They were in the middle of renovations. The front desk lady was nice, but the room only had one towel, no wash clothes and no hand towels. I went to get more, snd the front desk was closed. We saw roaches, after we settled in the room, the floors had some greasy feel to them, the tub was not clean. The beds had clean sheets and were made, but the pillow was lumpy.

Leisure Family

6/10

Pleasant

30 Jun 2023

Paul

Andrea at the front desk was very nice and professional.

Self

2/10

Poor

21 Jun 2023

KATHY

Confirmation means nothing

I had a confirmed reservation and was on my way only to get a call at 1 pm the day I was to check in from the establishment stated she had to cancel my reservation because no one checked out. Why confirm only to cancel? Unacceptable!

2/10

Poor

26 Feb 2023

Christina

Hotel was extremely dirty . Mold on the outside of refrigerator, carpet ripped up & only sun flooring. Needless to say we canceled our reservation & stayed at wingate.

Leisure Family_with_children

2/10

Poor

16 Feb 2023

Josh

They said that they didn't have no rooms available for us

2/10

Poor

02 Feb 2023

Verified traveler

Dump, no room reserved on arrival.

Reserved a room on Hotels.com and upon arrival was informed I HAD no room. Hotel is under renovation and have very limited amount of rooms. Mngmnt claimed Hotels.com was notified of this fact numerous times. Blessing in disguise really: schetchy place, diveish. Dirty. Nefarious looking characters roaming around the facility. Had to drive around looking for accommodations. Steer clear of the dump.

Business

2/10

Poor

11 Oct 2022

Dexter

Snookered in Columbia

I had driven over 600 miles to Columbia to be told I couldn’t be accommodated. I suspect the room was sold to the highest bidder due there was a major college game being played in town that night (GA vs MO).
Had to drive more than another hour to find accommodations. The reservation was one of pay upon arrival deals. I deserve some type of consolation for this debacle. I’m almost 75 yo and I had just driven this route
which is close to a 1,000 miles a couple weeks before. This trip was under emergency circumstances, relative death due to Covid. The.hotels excuse was they had a flood in the basement, Sure, a flood of fb fans willing to pay more for that reservation.

Friends_and_family Family

2/10

Poor

07 Oct 2022

Brent

Upon arrival they said I did not have a reservation even though I had a confirmation number. This was at 11 o’clock PM. Expedia made it right with a better property at the same rate, but it was 1 o’clock AM by the time I got checked in.

Leisure Self

2/10

Poor

26 Sep 2022

Allison

This is a \"transient\" hotel - NOT a place to stay for parents weekend @ Mizzou. The whole place is run down, dirty and smells of cigarette smoke. Felt unsafe.

Leisure Partner

2/10

Poor

27 Jul 2022

Julia

We drove up to this property and there was no sign, there were people roaming the parking lot and it looked like it was subsidized housing. An unsafe place to stay and we chose to leave rather than go inside.

Business_and_leisure Family

2/10

Poor

11 Apr 2022

h m

LOCATION WAS THE..ONLY..POSITIVE. AFTER INSPECTION OF ROOM I TOLD THE DESK STAFF THE ROOM WAS NOT ACCEPTABLE, AT ALL. THEY WERE VERY UNDERSTANDING AND ASSURED ME I WOULD..NOT..BE CHARGED. MY FIRST EXPERIENCE AT A \" EXTENDED STAY\" . WON'T MAKE THIS MISTAKE AGAIN.

Business_and_leisure Partner

2/10

Poor

22 Feb 2022

Verified traveler

left with no place to stay

I will NEVER book at this hotel or any other extended stay. I booked 3wks ahead and 30 min. before check-in they called me and said I did not have a room with them because other people decided not to leave. They gave me the name of other near by hotels that they had spoke with and had room. I called them and they knew nothing about this and had no rooms.

Friends_and_family Family

2/10

Poor

07 Feb 2022

Verified traveler

The hotel was filthy! Everything was dirty. Had a kitchenette in the room the sink was clogged and had dirty water in it. Wouldn’t ever stay there again.

Partner

10/10

Exceptional

04 Jan 2022

LATOSHA F

Wonderful!!

Leisure Partner

2/10

Poor

23 Nov 2021

Colleen

Terrible

The hotel called us at 6:30 pm the day of check-in and told us they could not honor our reservation because they were overbooked.

Friends_and_family Friends

2/10

Poor

15 Nov 2021

Brian

Do not book here - unless you have another hotel room booked. \"Sorry - we overbooked 100 rooms!\" REALLY???

Business_and_leisure Family

2/10

Poor

14 Nov 2021

Harlan

no room was available.

Leisure Family

2/10

Poor

08 Nov 2021

Connie

This is very misleading. Really false advertising. The pictures you show are of what was a Country Inn Suites before it was purchase by a second party. This is actually not a hotel but lodging for full time residents. The room I was given was trashed. Screen broken and window open when I entered. The room was damaged in many places. I had a one very small pillow, the size of a basketball and as hard as one. I requested another pillow and after waiting 1 1/2 hours they did not have one. I never moved into the room. I pay an extra fee for my dog. I wanted to check out as I could not stay in the room. I was told that they do not return room fees. I left and have not received a refund. I have pictures and will be sending them. I am also in contact with my credit card company.

Business_and_leisure Pet

6/10

Pleasant

08 Nov 2021

Phillip

Eh……

First I want to say that the Lady working the front desk was extremely nice. I got to my room and there was 2 wads of spit in the kitchen area sink. One was blood filled. The lady from the front desk came with me to see it and cleaned it up. Then I noticed the bed was not clean and had hair and dirt in it. The front desk lady got me a different room. It was cleaner but still smelled like animal. The shower did not drain. It was not the worst place I have ever stayed, (boy that is a doozy) but I believed it could have been better considering it is a Choice Hotel.

Business

2/10

Poor

18 Oct 2021

Verified traveler

Reservation not honored

Didn’t honor my reservation and hotels.com didn’t do anything to remedy the situation. Terrible service at both hotel and hotels.com

Self

2/10

Poor

17 Oct 2021

Regina

Very, very disappointed

We arrived at 7PM and were told our room had been given up and reserved for someone else because we weren't there by 6PM. The website says check-in is between 3 - 10PM. After finding another hotel with availability we noticed Extended Stay charged us for one night's stay. We called the hotel 4 times and were always told we would get a call back but never did. We had to contact the corporate office because no one at the local hotel would reply. Because the corporate office was very professional and did their job, we finally received a refund for the night we were charged as \"no-shows\" 8 days later. It was bad enough that they reserved our room out from underneath us, but when we learned they said we were no-shows we realized what kind of place this is. Although Choice Hotels corporate was great, we do not recommend staying at this local franchise.

Friends_and_family Family

2/10

Poor

11 Oct 2021

Marcelo

Do NOT stay at this property!!!! The one redeeming characteristic is that the people are very nice. But the facility is a dump.

First off, there was no AC in the lobby as we were checking in (which took 40 minutes for some reason). The elevator was broken. Then, I got to my room.

The place was filthy. There was a hole in the bathroom door that looked like someone kicked it. The toilet seat was broken. The remote control didn’t work on either of the TVs and there was only one coaxial cable on the one in the living room. The bedroom TV wasn’t connected to anything. There was one thin blanket on the bed and the pillows were brutally uncomfortable. The sink faucet wouldn’t turn off after turning it on. The AC unit was broken and the facing kept falling off.

Worst hotel experience I’ve ever had. I actually moved to another hotel at midnight because it was so bad. And to add to the overall miserable experience, they refused to refund my payment for the night I didn’t stay. Miserable experience.

DO NOT STAY AT THIS PLACE!!!!

Leisure Friends

2/10

Poor

10 Oct 2021

Lisa

They will cancel your reservation last minute if they can get more money BEWARE

Leisure

2/10

Poor

07 Oct 2021

Walter

nothing good

Business_and_leisure Family

2/10

Poor

06 Oct 2021

Janet L

The person who answered the door was rude. Don't count on your room being held if you reserve through Expedia.

Leisure Family

2/10

Poor

05 Oct 2021

Tabitha

Horrible experience

The hotel qaa sold out and my children and I were left qith no where to stay once we arrived!! The lady at the desk was polite but it was a terribkw situation!

Friends_and_family Family