Name: MainStay Suites Hobbs
Address: 2700 West Scenic Drive, Hobbs, 88240, US

2/10

Poor

29 Jul 2026

Brandi

The manager and assistant manager are absolutely rude and unprofessional, their couches/ chairs are not safe !! My daughter got leg laceration from metal sticking out of the chair, neither managers were willing to help pay hospital bill or give refund. I DO NOT recommend staying here at all

10/10

Exceptional

01 Jul 2026

Alonso

Gaby was amazing! She was friendly, professional, and made me feel welcome right away. Her excellent customer service made my stay even better. Thank you, Gaby, for going above and beyond, and thank you to you and Adrian for helping with the reservation issues last week. Always a great attitude.. Thank you....

Self

10/10

Exceptional

21 Jun 2026

Beatriz

Very clean, nice place. I enjoyed the pool :)

Self

6/10

Pleasant

08 Jun 2026

Esmeralda

My 1st stay was excellent, 2nd not so much. The 2nd time, the curtains were stained in the bedroom & had to force them shut, the carpet was coming up at the door entry and the shower handle came off when I finished up my shower, luckily I was able to turn off the water.

Friends_and_family Family

4/10

Poor

12 May 2026

JOSE

The room I received was nothing like what I booked. Your photos and descriptions are outdated/misleading. Expedia wouldn't take responsibility or offer a room change.

The room I received does not match the description on Expedia. I reserved a King Efficiency Suite specifically because it listed a queen sofa bed, but I was assigned a basic single room with just a king bed. This is a poor and inaccurate representation of what is being offered.

Family_with_children

8/10

Excellent

04 Mar 2026

Erica

Room was very nice and clean. Housekeeping was mediocre—could not speak English and did not refresh our room in 2 days. Didn’t have bedding for pull out bed. Check in clerk was phenomenal. Bed was like as hard as sleeping on the floor. Breakfast was an absolute joke… McDonald’s has a better offering. But, as far as a nice clean room, it done a good job just could use improvement on comfort and offerings.

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

Charles

The room was very accommodating

Friends_and_family Family

6/10

Pleasant

10 May 2025

Larry

Not So Good Stay

Te room we were in was not the room I had booked. I booked a suite with separate bedroom and living room. Whaat we ended up with was a one room everything room. The lady at the front desk was very rude and claimed I got the room I ad reserved. We did manage to see the room next door that was the suites type we reserved which was very disappointing. The property landscape and outside area was not maintained and cluttered with trash.
We won't be staying at MainStay in the future. I had stayed in the adjoining Comfort Inn 3 weeks earlier and found it to be much better.

Partner

10/10

Exceptional

10 Mar 2025

Issac

Nice

Nice and comfortable good size for my family of5

Friends_and_family Family

2/10

Poor

27 Feb 2025

Yolanda

Nothing the worst customer service .

6/10

Pleasant

24 Feb 2025

Verified traveler

It was a very clean and nice place the only thing was our cable went out on both tvs in our suite and never came back on

Friends_and_family Family

10/10

Exceptional

28 Dec 2024

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Leisure Self

2/10

Poor

08 Dec 2024

Jarrett

Terrible experience due to the room condition. The table was broken and had the leg propped up against it. The ceiling has some holes patched that had the plaster still dangling from it. The tile flooorng was coming apart everywhere. The lamp was broken and overall the quality of all the furniture and even the tv being mounted to the wall gives you a feeling of a ran down hotel. Much dirtier than the pictures eluded

Business Family

10/10

Exceptional

17 Oct 2024

Matthew

Great night sleep.

6/10

Pleasant

13 Oct 2024

Cynthia M

Couldn't close the bedroom door, bed was in the way.

Leisure Family

10/10

Exceptional

04 Sep 2024

David

Awesome staff they were very helpful

Business Self

10/10

Exceptional

04 Sep 2024

David

Great staff working here extremely helpful and accommodating.

Business

8/10

Excellent

03 Aug 2024

Clint

The GM and front desk people are amazing. Helped me out on a few extra days when I couldn’t find another room.

Business Self

2/10

Poor

29 Jul 2024

Kyleen

Run Down, Poor Service

I gave this property a second chance because I like the layout of the room. I regret that. The first time it was ants and I had to purchase my own ant spray. I wasn’t offered anything for the inconvenience. This time I drove in late with my kids. They not only double charged my card, I had to walk all the way to front from the separate suites building 4 times because my key cards weren’t working. I’ve machines didn’t work and they refused to allow me a late check out because it “added stress on the staff”. I asked for a manager multiple times, they weren’t onsite, nor did they call me at my request.

Business

8/10

Excellent

16 Jun 2024

Donald

Great family stay

Great hotel, great breakfast (not just pastry/donuts), indoor pool, no hot tub or spa. Great rooms, 2 hotels joined with big rooms, some rooms with full kitchens for extended stays. Excellent stay for price, friendly hotel staff, very clean and comfortable. Next to green meadows lake, beautiful views, fishing, romantic stroll, or picnic at the covered tables.

Friends_and_family Family

10/10

Exceptional

22 May 2024

Anjanette

Enjoyable stay

Nice hotel, nice kitchen unit, large nice bathroom, good breakfast, good friendly service, great value.

2/10

Poor

15 May 2024

Scott

No lobby to check in. No signs to go to other hotel lobby. Room smells. Tv remote didn’t work. Tv cables hanging all over. No quarter machine in the laundry’s. The rudest woman at the checkin who was also on a personal call while checking me in acting as I was an inconvenience being there. Absolutely worst hotel experience I’ve ever had.

Business Partner

10/10

Exceptional

13 May 2024

Vicki

We were late due to a plane delays but you had a car for us. Agent’s were very nice and helpful but I was way too tired to appreciate them fully. They gave us a few laughs for the trip and the car was exactly as expected.

Leisure Partner

2/10

Poor

22 Apr 2024

Ana

Services was Terrible, Manager was rude and unprofessional, and her husband turned off the lights in the pool area when there was children still in there. All because I asked if she worked at the hotel, after she came in yelling about there being 14 ppl in pool and the capacity was 13 never once did she advise us of who she was, nor did she introduced herself. I guess I was rude for asking who she was, so they took it out on the other guest.

Friends_and_family Family

10/10

Exceptional

26 Mar 2024

Whitney

It was nice and quiet, smelled a little like cigarettes, but I always carry spray with me . I didn’t get the room I booked . I got a smaller room , but we made it work

2/10

Poor

07 Feb 2024

Mahindra

I booked king SUITE ( Separate Bed room) but they gave me regular room. Also they charge more money than the amount i booked online.!!

Business

10/10

Exceptional

19 Dec 2023

Marco Antonio

An anma experience every time.

My wife and I always stay here and each time the front desk makes it very easy checking in. Our room is always neat and ready for us. Absolutely amazing service.

Partner

4/10

Poor

03 Dec 2023

Mandy

The space was wonderful! The kitchen was exactly what we needed however all the furniture was stained and gross. The fold out couch was broke and didnt allow anyone to even sit on the couch. The matteress inside was dirty and stained as well. The air was. Stagnant and thermostats didnt work. We tried the a/c and it was barely cool. The shower has abysmal water pressure and if you turned it up then temp was scalding hot only.

Leisure Family_with_children

10/10

Exceptional

31 Jul 2023

Brenda

Great stay!

So clean! Breakfast was great, the breakfast staff was so kind & kept everything full & fresh… overall great stay!

Friends_and_family Family

6/10

Pleasant

11 Jun 2023

Alice

I haven’t made a review for this property yet even though my stay was in mid-May because I wanted to give a fair and balanced review, not something that was biased due to annoyance.

It’s easy to summarize what was good; the room we had was well appointed, clean and comfortable. The a/c worked well. We liked the kitchen area and the refrigerator. The breakfast was varied and tasty. The employee who maintained the breakfast area during the week was very nice. Even when there was a lot of people it was kept tidy. And we loved having biscuits and gravy!

What we did not enjoy is harder to explain since we did not overtly complain. The elevator was broken nearly the entire length of our 10 day stay; we arrived on a Friday and it was broken by Saturday night and was still broken the Monday morning we checked out. We talked to the front desk manager on the Sunday, understandably it couldn’t be seen on a weekend, but after it was seen Monday and we talked again to the manager, we were told a part had to be ordered. We were on the top, third floor; I could have asked to be moved but I know the hotel was full at the time. But it was annoying, least of all because it took days for an “out of order” sign to appear and we would push the button and hope the elevator was working.

Another issue was a sewage-like smell that was in the third floor hallway during the last three days of our visit which luckily did not extend into our room.

Leisure Family

8/10

Excellent

15 May 2023

bianca

Cleaned room and comfortable beds

Business Family

2/10

Poor

14 May 2023

Verified traveler

Avoid the elevators!

The lady behind the desk was very sweet! Our room was nice. However when I made the reservation I asked for first floor, due to my mother being disabled and my husband just had shoulder surgery 2 days prior. They couldn’t accommodate so okay, moved on. That Sunday came around the elevator is broke we’re on the 3rd floor. This is our 3rd time staying here and every time the elevator breaks. It’s either the comfort or the main stay. We have 3 kids, a mother that’s disabled and a husband that can’t lift. It was a disaster. I couldn’t wait around for maintenance to come and fix it.

Business

10/10

Exceptional

29 Mar 2023

Diana

Check-in was easy once I realized that check-in was at the Lobby in the other building. It was clean and friendly and the room was great!!!!

Business_and_leisure Self

10/10

Exceptional

22 Mar 2023

Karla

We stayed at this hotel for a week with 3 children. It was clean and safe, highly recommended, very convenient parking. Will stay again. 5 stars ⭐️⭐️⭐️⭐️⭐️

4/10

Poor

17 Mar 2023

Carletta

I didn't like, how they check in someone else into my reservations. And upon request for certain things to be done on a timely matter, wasn't done at all. Poor communication.

Leisure Family_with_children

10/10

Exceptional

03 Feb 2023

Verified traveler

The room was nice. Breakfast staff not as friendly.

Partner

6/10

Pleasant

06 Sep 2022

Dedra

It is a good room for people who live in a hotel. The air conditioner worked sporadically. The room was not very cool. The halls and elevator were hot. It had a funny smell like the carpet was kind of mildewed. The breakfast was good. I don’t think I would stay there again for a weekend trip

Leisure Partner

10/10

Exceptional

11 Aug 2022

Mary

It’s like a studio apartment!!!!

This was my first time staying at the Main stay, I absolutely loved it. The room felt like a studio apartment. Nice and roomy the kitchen was awesome. I will definitely start using this hotel when I travel.

The only negative the shower drain didn’t drain during my shower, which I’ve experienced that at other hotels.

The fold out couch was wore didn’t close all the way flat, probably time for a new one. You can still sit on the couch.

I will definitely stay here again when I’m in Hobbs NM

Business

2/10

Poor

02 Aug 2022

Jesse

Couch mattress had red kool-aid stains/something red of that sort. Shower had dirty towels still left in there. The front receptionist was rude about checking in and short with her words, customer service was horrible. There was a billing issue and she was not very considerate of our issue, brushed it off as our problem. This place was not very clean, i do not recommend.

Business Family

10/10

Exceptional

08 May 2022

Sergio

We loved the room design on a 2 bed suite. Coming back for future stays.

Leisure Family_with_children

6/10

Pleasant

22 Apr 2022

Jeffrey

Localation was great

Business Self

10/10

Exceptional

17 Apr 2022

Jose

The game room for the kids

Business_and_leisure Family_with_children

2/10

Poor

10 Apr 2022

Cinthia

There was blood on the bed sheets of the beds!

Leisure Family_with_children

4/10

Poor

03 Apr 2022

Jesus Velasquez

Sofa bed was terrible dirty shower was clogged up

Business Family_with_children

10/10

Exceptional

14 Feb 2022

Verified traveler

Very impressed

Great customer service at check in and check out! Very clean rooms excellent place to stay.

Business

4/10

Poor

17 Jan 2022

Kimberly

The property was a really nice place and the room was very nice as well. But we found a dead scorpion in the room surrounded by other bugs, also found dirty panties on top of closet, and the check in lady was very rude. We had to deal with her for two days and she seemed like she really hated her job. The last night we stayed the girl at the desk was so sweet and helpful. The pool had no towels, the pool restroom was filthy, there was no lighting, and it had hair and trash around the pool.
They do have a guest game room with a pool table which we thought was pretty cool.

Leisure Partner

6/10

Pleasant

02 Jan 2022

Carmen

Staff was very friendly was annkyed that i had to call for them to open our room due to the keys nit working or needed batteries in the door

Leisure Family_with_children

10/10

Exceptional

26 Dec 2021

DeRenda

Still good old New Mexico- dry and warm

Leisure Pet

2/10

Poor

27 Nov 2021

Francine

Was charged on my card at check in next day they said thry never charged me even though it was on camera and it shows on my transactions had to repay in cash the towel were dirty literally had poop on them the dishes were put away with food stuck all over them employee admitted to

6/10

Pleasant

27 Nov 2021

Darky

The hotel has a good size room with a kitchenette. The problem is that many of the things weren’t working. The ironing board was broken in half so it wouldn’t stand at all. The shower wouldn’t drain until 40 minutes and the repair person said “we’ll it is what it is I tried my best”. The stovetop only 1 burner worked. The kitchen sink leaks!!! Also asked for it to be repaired and the answer was “it’s a holiday week so we can’t do much”. We took the kids to their “heated indoor pool” it was dirty with bugs on top of the water and the kids put their toes in and the water was freezing cold. Never again will I stay at this place!

Leisure Family_with_children