Novotel Guwahati Gs Road

India , Guwahati
GUWAHATI, G S Road Downtown Dispur Assam, H9581 10 3
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43 reviews shown

6/10

Pleasant

18 Jan 2026

Estela

It was average. Not the best stay.

Leisure

10/10

Exceptional

30 Dec 2025

Vikram

Yes

Friends_and_family Family

10/10

Exceptional

16 Dec 2025

Excellent

8/10

Excellent

27 Nov 2025

Laxmidhara

Yes

Partner

10/10

Exceptional

03 Nov 2025

Daryl

The staff was most welcoming and made my stay pleasurable

Self

8/10

Excellent

25 Sep 2025

Prashanth

The restaurant staff is excellent and they made the stay really comfortable.

But here are a few problems:
I am not sure about the phone numbers of Novotel, Guwahati because people rarely answer it. Especially before traveling to Guwahati, I called the hotel to check on taxi services, and the lasy who answered said a singer had passed away and therefore they don't have taxi services. When I asked, how much would it cost to get there from the airport, she said she will transfer to a senior, and the phone got cut. After which I made innumerable calls, and NO ONE answered. I think it's basic that people answer the phone and give the required information to the people who are coming from other places to Guwahati.
The second problem was that after changing two rooms, the air conditioner did not work. There was no cooling and of course no other source of ventilation. The hotel needs to fix it.

Baaring this, the restaurant staff was very considerate and helpful. I wouldn't say the same about the reception staff, their interaction is not one of care or concern.

Leisure Self

2/10

Poor

08 Aug 2025

Arnab

Terrible stay at a 5- star

My stay at Novotel Guwahati GS Road fell far short of the 5-star standard, with persistent hygiene and maintenance issues that made the experience deeply disappointing.
From the moment I arrived, the front lobby carpet was visibly dirty, setting a concerning tone. The reception desk was covered in stains and scratches, hardly befitting a premium hotel. In my initial room, the linens were dirty and stained, and the countertops were similarly marked. After raising the issue, the staff moved me to a different room, which was better overall, but the linens remained a problem—multiple sheets had visible stains despite appearing washed, pointing to a serious lapse in housekeeping. Additionally, the bathroom door in the new room didn’t lock, compromising privacy and adding to the frustration. Resolving these issues took significant time and effort, and we eventually settled for what was provided, but the experience was far from acceptable.
The glowing online reviews seem disconnected from reality, raising doubts about their authenticity. This hotel lacks the basic cleanliness and maintenance expected of a 5-star property. I urge future guests to inspect their rooms thoroughly and caution against expecting the luxury promised by the rating. Management must address these issues urgently.

Friends_and_family Family

6/10

Pleasant

25 Jul 2025

Carlos

Hotel was okay, the restaurant and lobby were very hot. Not a place you would like to be around for a long's periods of time. They need to fix their A/C immediately.

Business

4/10

Poor

29 Apr 2025

UTPAL

I stayed in same hotel 2 years again at that time hotel was kept clean and staff were very well trained .
This time I am really disappointed because property is not well kept , bathroom grout are having black mold , hallway smells , room floors have stains , room carpet have dust , Ac vent is fill with dust . I also did SPA this time and it was very bad experience as well ! once again untrained staff, not keeping up with the standard , floor of spa is peeling off ...

10/10

Exceptional

28 Apr 2025

Anil

Hassle free check in
Clean roooms
Good food

Business Partner

8/10

Excellent

05 Apr 2025

vishal

Not value for money

Business Self

10/10

Exceptional

11 Dec 2024

Jishnu

Best in Guwahati

Very well-maintained property with very friendly and helpful staff. Highly recommended.

Friends_and_family Family

4/10

Poor

19 Oct 2024

KAPIL

Worst hotel in Guwahati

Hopeless service and staff with Hopeless terms and conditions. I wouls say go for Vivanta if possible but not Novotel

Business

10/10

Exceptional

16 Oct 2024

AMIT

The services of the staff were quite good.

Leisure Family_with_children

10/10

Exceptional

14 Oct 2024

Lalremruata

10/10

Exceptional

04 Apr 2024

Abhilash

Kanishka, the night duty manager was great in assisting us with a smooth checkout. He even assisted when the room device were slow and introduced us to Dinku in the travel desk to take us to kamakhya temple as we didn’t know much coming from London. Dinku made sure of taking care of us during our journey to kamakhya and airport while going back to London. Absolutely brilliant set of people who made us love the experience. We’ll come back again and refer our friends too!

Leisure Family

10/10

Exceptional

23 Nov 2023

Yashu

Western style property and management services

Business_and_leisure Partner

10/10

Exceptional

30 Oct 2023

moyukh

\"Exceptional Experience at Novotel Guwahati

I recently had the pleasure of staying at the Novotel Guwahati, and I can't express enough how exceptional my experience was. From the moment I stepped through the doors, I was met with a combination of outstanding factors that made my stay truly memorable.

First and foremost, the food at Novotel Guwahati is nothing short of remarkable. The culinary offerings exceeded my expectations in every way. From a delectable breakfast spread to the mouthwatering dishes at their restaurant, every meal was a delight for the taste buds. The variety of options, quality of ingredients, and the skills of the chefs were truly impressive. It's a food lover's paradise.

The hotel's location is also a significant advantage. Situated in a prime area of Guwahati, it provides easy access to key attractions and business centers. Whether you're here for business or leisure, the convenience of exploring the city and experiencing its culture is unparalleled.

What truly sets Novotel Guwahati apart, though, is its excellent customer service. The staff goes above and beyond to ensure every guest feels valued and pampered. Their professionalism, friendliness, and readiness to assist with any request is remarkable. From check-in to check-out, I felt like a valued guest, and that made my stay truly enjoyable.

In summary, Novotel Guwahati is a gem among hotels. The great food, excellent location, and outstanding customer service make it a top-notch choice for anyone visiting Guwahati.

Self

10/10

Exceptional

03 Mar 2023

Amelia

Stayed 2 nights. Enjoyed every bit of it. Stellar service from Ranoj (Front Desk) and Shruti (Housekeeping).

Friends_and_family Family

6/10

Pleasant

25 Dec 2022

Ravi

The check in took for hours. Rooms were not ready. We came in at 2 had lunch and even at 3.15, were told rooms were getting ready.

After this hiccup- it was hunky dory- all smooth.

Leisure Family

2/10

Poor

22 Jul 2022

Rakesh

Most disappointing experience

Extremely disappointing. Nothing was good from courteousness, hospitality, food, service. The wood work also in shabby condition. Had to check out and move to another Hotel after 2 days

Business

6/10

Pleasant

29 Mar 2022

Verified traveler

Dissapointed

For the price of this hotel things should have been better. We stayed for 2 nights and were never able to get more than one English language channel on the television. The \"engineer\" came to our room twice and spoke to someone on his phone, asking us specifically what channels we wanted, one by one, and still we only got BBC World News.... eventually. International hotels in this price range always include a basic English language package to include plenty of news and entertainment. Overall, the quality and standard of this hotel has gone down in the last several years. The Taj Vivanta is almost the same price so we will be staying there on our next visit.

Partner

10/10

Exceptional

15 Apr 2021

Verified traveler

The COVID-19 pandemic demands extreme precautionary measures and diligent practices..and every single housekeeping staff lived up to every expectation

Business Self

4/10

Poor

20 Mar 2021

Verified traveler

My stay

Arrogant and non courteous staff. Food is over priced with less quantity and doesn’t taste good.

Business

10/10

Exceptional

22 Jul 2020

Rajesh

Great

The staff was very professional and personal when dealing with me. Found the experience better than Taj Vivanta Guwahati.

Business

8/10

Excellent

23 Mar 2020

Amlan

It’s good

Friends_and_family Friends

8/10

Excellent

07 Mar 2020

Saurabh

Great stay

Business

8/10

Excellent

09 Feb 2020

Mousumi

The rooms were very contemporary,clean & well lit up.The Breskfast was good.Nicd neighborhood.

Business

10/10

Exceptional

19 Oct 2019

Rana

It was one of the best experience. Very prompt service. Very friendly hosts

Friends_and_family Family

4/10

Poor

19 Aug 2019

Paresh kumar

Poor

Extremely poor room service, Water was entering but room from the washroom, bathroom & room amenities not properly provided...

Family

4/10

Poor

02 Aug 2019

Ajay

Service is pathetic..a cup of tea takes 45 minutes to reach

8/10

Excellent

24 Jun 2019

anand

pleasant experience

Very nice hotel and service staffs only suggestion is guests must get a clear notifications on what to bring for ID proof . I brought my PAN card ( issued by govt of India) where as check-in desk expected passport or other ID proof.

Partner

8/10

Excellent

11 Jan 2019

Verified traveler

Typical standard comfort,cleanliness,decor of any Novotel.
Located in a crowded city area and almost an hour and half away from airport.
If you have work in the industrial areas close to airport,this hotel is too far away.
Stay was comfortable though and good.
Food was uniformly poor although...whether ordering room service or even at breakfast.Food needs improvement..spread was good but taste was poor.
wifi worked fine.

8/10

Excellent

24 Nov 2018

Ashu

Nice hotel on main road of Guwahati GS road quite close to Secretariate

10/10

Exceptional

20 Nov 2018

Jason

Great hotel, can’t fault them. Super friendly staff, great rooms.

6/10

Pleasant

26 May 2018

Prasanna Narayan

Ok for short trips

Nice and neat hotels. Staff not very well trained. Also, bathroom amenities were not given till asked for.

Family

8/10

Excellent

17 Apr 2018

UJJVAL SARAF

Good ocerall

Good overall

10/10

Exceptional

02 Mar 2018

JOSEPH MICHAEL

Nice hotel the staff are very friendly. the restaurant was very good.Will certainly stay here again

8/10

Excellent

04 Feb 2018

Prabal

Nice Hotel centrally located friendly staff.

New hotel in Guwahati. I was the 1st guest of this hotel. Very clean very very helpful and friendly staff.

8/10

Excellent

20 Jan 2018

Raveeshu Kumar

Nice value for money

Closely located to most offices/corporates... on main road in Guwahati. nice staff, rooms are very good. value for money.

8/10

Excellent

09 Apr 2024

Shinya

中心の通り沿いのビジネス向きホテル

全体的にはいい滞在だった。もっともよかったのは朝食のスクランブルエッグ。絶妙の具合でインドで食べた朝食の卵料理でベストだった。部屋は広くて清潔。ベッドの寝心地も上々。
一方で細かい点で不満が少々。部屋のエアコンの調整が効かなかった。ファンスピードを弱にしても強いまま。止めるしかない。チェックインは割と時間がかかった。このクラスのホテルの平均以下の遅さ。エレベーターのボタンの反応の悪さも気になった。

Business

8/10

Excellent

15 Dec 2018

Younggyu

구와하티 노보텔 친절합니다.

구와히티 지역에서 좋은 호텔군에 속한다고 판단되며 서비스의 친절도가 인상적이었습니다.

8/10

Excellent

28 Feb 2018

TAIICHI

使いやすいホテル