Hotel Palacio

2/10

Poor

27 Feb 2026

Luis Alberto

The stay at this hotel was not what I was expecting at all. I paid more to have a better room and to begin it took over an hour to receive my room and a lady that was helping the girl that was checking us in was very rede and had a terrible service. It is not close to the beach and the pools close at 10pm but the worst part of all is that that we stayed at a better room and it was floated and ended up falling asleep with the maintenance guy fixing the roof. I will never stay here again.

room and it took over an hogetp

Partner

6/10

Pleasant

02 Feb 2026

jorge

Le hace falta bastante mantenimiento en general
El personal es muy atento

Leisure Partner

10/10

Exceptional

03 Jan 2026

Antonio

Customer service was great. The hotel itself is beautiful and very clean.

Leisure Family_with_children

10/10

Exceptional

09 Dec 2025

Diego

Liked the place and it’s location

8/10

Excellent

28 Jul 2025

Taaren

We had Franko check us in. He was very Friendly and did a excellent job. Rooms were abit dirty. Floors needed to be cleaned better. Beds are smaller then what we are used to and they are very low. Food choices were good. Buffet service was slow next to nothing they didn't serve us well. Pools were warm on out chilly night. We tried the private beach. Our server Guillermo Giles did a great job better than any of the food staff members. Our drinks were always filled buckets stayed cold with ice. We definitely will stay here again. Thanks guys

Business_and_leisure Family_with_children

8/10

Excellent

14 Jun 2025

Martin Gabriel

Good food, clean place and friendly staff, safe atmosphere.

Leisure Family

10/10

Exceptional

08 Jun 2025

Amalia

Good time there

Leisure Friends

6/10

Pleasant

08 May 2025

Fernando

I’m giving 1 start review for the staff & Service section thank you to the absolutely incompetent service from Erika at the front desk. Let’s do this really short”, I made my booking through Expedia, As soon as I arrived at the hotel, they couldn't find my reservation, they had to dial and finally found it but they mentioned that it would take a while to get to their system so they offered me to wait in the hotel lobby, I mentioned that if I could go to the restaurant to eat while I waited for my reservation to arrive (it's worth mentioning that I had the all-inclusive package) as soon as Erika heard this she said rudely and arrogantly that no, I told her that there was no problem that I would pay for it and after they gave me a discount to which she arrogantly told me no that it wasn't possible, I told her that I would like to speak to her manager which she replied that she was in a meeting, I went straight to the restaurant to try to fix it but they told me that they depended on the Front desk, I returned to the lobby and demanded to speak to the manager and surprise! the manager Ana was always sitting in the concierge right next to the lobby which is why I realized that Erika did not want me to speak to her, Ana kindly was able to resolve everything and I appreciate her efficiency, other minor issues like the room wasn’t ready on a Tuesday and the room key fob wasn’t working.

Leisure Friends

8/10

Excellent

06 May 2025

Armando

Bathrooms around the hotel smell bad.
And my bathroom had also a funny smell.
The all inclusive ends at 11 pm, this is not the same in other all inclusive hotels

Leisure Partner

8/10

Excellent

05 May 2025

anette

Everything was ok. The only thing is that I was waiting for the elevator and a housekeeper came and took the elevator along with her cart. There was no room for no one else. I suggest giving the priority to your guest especially if you are waiting on. This happened on the 6th floor.

Leisure Self

10/10

Exceptional

05 Apr 2025

Juan

Todo me gusto

Leisure Family

2/10

Poor

29 Mar 2025

Raul

I paid 1250 dollars for two rooms 4 nights expecting it was all inclusive.
Got there and they told me it was just for rooms.
Even if i made a mistake, asked them how much it would be to pay for 5 adults for food and drinks difference.
They said 49000 pesos iqual to 2500 more us dollars which will be double the cost of the rooms.
Very expensive.
Hotel is not in front of the beach.
It is 500 or more meters away from the hotel.
We checked the menus and pricing and very expensive.
So we decided to leave the hotel every single day to visit beaches.
And eat out of the hotel.
Basically we just use the hotel to spend the nights.
Never used facilities.
One day a security guy was almost searching my grocery bag where i had only a coke, milk and sweet bread.
He stopped me and started interrogating me about what i had in my bag.
It was terrible.
I told him it is just a couple of drinks and bread.
He said it is our policy no food from outdoors is allowed in the rooms.
That is ridiculous.
I will never ever comeback to this hotel.
I definitely won't recommend it.

Leisure Family

10/10

Exceptional

28 Mar 2025

Irma

Todo

Leisure Family

10/10

Exceptional

25 Mar 2025

JASON

The property was very beautiful. The property didn’t have a beach but had an access to a beautiful beach club and sister properties with beaches. The staff was very friendly and kind.

Leisure Family

10/10

Exceptional

22 Mar 2025

Rodrigo

good

8/10

Excellent

03 Mar 2025

JESUS

Buena variedad de albercas para todos los gustos. El club de playa también agradable. Podría mejorar el menú y calidad de los alimentos. _

Leisure Family_with_children

10/10

Exceptional

15 Jan 2025

Jimmy

ok

Leisure Family_with_children

10/10

Exceptional

08 Jan 2025

Kristine

The property is very close to the airport which is convenient. The rooms were clean and the staff are friendly.

Leisure Family

8/10

Excellent

10 Dec 2024

Adami

Muy lindo muy amables sólo que el desayuno necesitan mejorarlo 👍

6/10

Pleasant

03 Dec 2024

Maribel

I loved the place the only complain I have is that the room that states it’s for 4 people is not for 4 people beds are too small. Smaller than a kid bed. Uncomfortable to sleep in.

Leisure Family

4/10

Poor

26 Nov 2024

maria fernanda

Las señoritas de recepción no te pueden atender y son. altaneras. Llevo 6 veces tratando de que me den mi factura y todos me dicen cosas diferentes y una de ellas muy grosera no me quiso dar ni su nombre.

Business Self

10/10

Exceptional

16 Nov 2024

Silvia

Clean rooms, friendly staff, good restaurant options and food. Free transportation to all Princess properties which was nice surprise specially if you dont rent a car, that makes the experience even more comfortable and safe for guests staying here.

Leisure Partner

8/10

Excellent

26 Oct 2024

Mikhail

Buen lugar pero la alberca de olas no funcionaba

Leisure Family

10/10

Exceptional

17 Oct 2024

Victor Manuel

Acapulco sigue sufriendo los estragos causados por los huracanes Ottis en octubre del 2023 y John en septiembre del 2024. El puerto simplemente no tiene turistas que lo visiten en la segunda semana de octubre tras las inundaciones que dejó John. Para llegar en carro hasta Acapulco desde la parte central de México y atravesando por Chilpancingo donde recientemente había sido asesinado en forma brutal su presidente municipal, pasa uno por una verdadera travesía en la que los deslaves afectaron parcialmente la autopista y ésta se encuentra patrullada frecuentemente por la Guardia Nacional (ni una queja contra la GN compuesta por verdaderos servidores públicos con vocación de servicio a la sociedad) para luego tener que internarse en muchas colonias populares inundadas de Acapulco, A pesar de las adversidades y algunas playas virtualmente desaparecidas, el personal del hotel guarda buenos ánimos, tiene un comportamiento sumamente profesional y hace todos los esfuerzos para sacar adelante, reconstruir y reconstituir el polo turístico que siempre fue el puerto. En estos momentos tan difíciles el que trate uno a personas que no desfallezcan ante la soledad y desolación de los alrededores, es un verdadero acto de valentía de un pueblo que vuelve a luchar contra los desafíos impuestos por devastadores huracanes. Mi reconocimiento para todos esos hombres y mujeres que confían en la posibilidad de reconstruir su destino.

Leisure Self

10/10

Exceptional

03 Sep 2024

Andrea Guadalupe Lopez

Gated area with someone at the gate. Staff was extremely nice & helpful. Very clean. Nice rooms & views. Buses that go to the beach every 30 mins. We did most likely get a room that was reserved for otjers, as there was a random piece of cake in our room, that was meant for someone else. Besides staff not knowing why that was in our room, we have a very pleasant stay!

Leisure Family_with_children

10/10

Exceptional

11 Aug 2024

Jose

ReLly nice service from staff

10/10

Exceptional

04 Aug 2024

David

Very comfortable stay

Leisure Family

6/10

Pleasant

17 Jul 2024

Beatriz

Service from waiters in the beach so terrible
I had to wait hours to get a drink

Leisure Family_with_children

10/10

Exceptional

25 May 2024

Ricardo

Everything is good

Leisure Family

10/10

Exceptional

15 May 2024

Carlos

Very nice and I clean, friendly and professional staff food quality in all of the restaurants is excellent, good price for a very nice property.
Overall 10 out of 10.

Business_and_leisure Partner

10/10

Exceptional

19 Apr 2024

Rosa

Friendly and very professional staff, place is clean all around the property, adult pool area is great.

8/10

Excellent

19 Jul 2023

Tomas

need to replace old equipment

Leisure Family

10/10

Exceptional

17 Jul 2023

Ali

Close to airport and concert venue

10/10

Exceptional

28 Jun 2023

JOSE

Not at all

10/10

Exceptional

31 May 2023

Xochitl

I like the club the playa.

Leisure Friends

2/10

Poor

31 May 2023

Alexandra

Stay away from this hotel they make extra charge for valet parking and I arrive in taxi also they charge for Wi-Fi when they advertise as a free room humid employee rude never again I stay there

10/10

Exceptional

22 May 2023

Mario

Is clean and a lot space

6/10

Pleasant

17 Apr 2023

Tonja

The property is huge & nice. They do not give you a map or tell you where things are. It was pretty hard trying to find things. Adult pool is on the other side of the hotel, building 1. There is no food there. Bartenders were friendly and fun. Pool is very boring! Meant for old people who want zero noise. Even the music at max volume is very low. The resort feels sad, not fun!
We paid for all inclusive. IT IS NOT WORTH IT. Food is limited, we had to walk to the other side of the resort to the family pools for food, than back. I wanted water, I asked the front desk & they said I had to dial 0 from my room for it. Why would I pay 200 pesos for water to be delivered? That’s stupid! I paid $160 and I can’t get a bottled water without paying for room service to bring it to me?
We went for breakfast on checkout day. We had to wait until 7 am to eat. We needed to leave at 7:30. no food until 7am. The most annoying thing is they want you to sign a bill after everything, even when you paid for all inclusive. We got tired of waiting for the bill and learned to just leave, don’t worry they come running then. They act like I’m leaving without paying! Worse all inclusive we have been too.
Our room was Huge and nice. Too many buttons for lights, like 15-20. Our bed had sand in it & we had not gotten into bed yet. Blood stain on sheets. It was not old blood. It was still red! Taxi to airport took 30 min for pickup.

Leisure Partner

10/10

Exceptional

30 Mar 2023

Robert

From the check-in to the amenities, everything was superb.

Leisure Partner

10/10

Exceptional

28 Feb 2023

Daniel

Not much to do around

Self

10/10

Exceptional

24 Jan 2023

Guillermo

Me la pasé increíble, espero volver pronto

Business Self

6/10

Pleasant

23 Jan 2023

HOWARD

Swimming pools.

Leisure Partner

10/10

Exceptional

03 Jan 2023

Berenice

Clean friendly staff

Leisure Family

10/10

Exceptional

29 Nov 2022

Roel

This property is an excellent place for vacation love .service is great all around is amazing loved it so much i am going and planing to go back already in no more that a month or two

Leisure Friends

4/10

Poor

13 Nov 2022

COURTNEY

Front desk staff, room service staff, laundry etc were unhelpful and most of the time confused and flustered. Club 89 is a joke and is not worth buying other than to be on a high floor. Lack of communication everywhere. Half the lamps didn't work and the toilet was malfunctioning constantly. Just really frustrating experience.

Business Family

10/10

Exceptional

31 Oct 2022

Silda

Everyone was very kind and courteous and our spa appointment was also delightful. We had a lot of fun.

Leisure Family

8/10

Excellent

17 Jul 2022

Maria

Close to airport

Business Self

10/10

Exceptional

18 Apr 2026

Erick

Todo estuvo bien, el hotel limpio, el personal atento y amable, áreas de alberca limpias.

Lo que no me gustó es que el Club de Playa estaba cerraso y no me informaron que se podía accesar al Princess, me enteré que se podía el día de mi salida.

Self

10/10

Exceptional

17 Apr 2026

Luis Daniel

Todo muy bien

Partner

6/10

Pleasant

13 Apr 2026

CARLOS

El.club de playa esta bien el servicio exageradamente lento y no estaba ni a la mitad 2 horas para un par de cervezas y unos nachos

8/10

Excellent

12 Apr 2026

ARTURO D

Todo muy bien en general el detalle estuvo en que ahora te quieren vender una membresía y el personal dedicado a eso está detrás de ti para que accedas a la platica informativa

4/10

Poor

11 Apr 2026

agustin

sin toallas suficientes en club de playa y alberca y el hotel no estaba full, la otra se salia el agua de la regadera

Friends_and_family Family

6/10

Pleasant

10 Apr 2026

Arturo

El hotel esta bien, tiene club de playa, pero a unos 10 - 15 min en auto. Por lo menos en epoca vacacional, no hay suficientes camastros, ni espacios con sombra cerca de la alberca ni en el hotel, ni en el club de playa.

Conseguir una toalla para la alberca fue una total pesadilla, literal horas de filas.

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Gabriel

Muy buena atención habitación limpia

8/10

Excellent

06 Apr 2026

Belem

Muy bonito,muy agradable

6/10

Pleasant

05 Apr 2026

Yanet

El servicio muy muy lento, no vale.la pena pir lo que pagas, en el todo incluido te tardan demasiado en darte una bebiba, lla meseros aun cuando les das propina parece que estan enojados, definitivamente no regresaria

Family

10/10

Exceptional

05 Apr 2026

Yarabi

Es muy rico todo lo q si deberían de exijirles a los del restaurante ponerse cubre bocas eso da una plus ya q están hablando estornudan y demás .Eso lo vi en un hotel en Cancún y cocina tiene cubre y todo personal cerca de comida
También ser más explícitos en las habitaciones al hotel podrían poner un comentario donde diga en el centro del hotel o a la orilla del hotel
Todo lo demás bien algunas personas en el restaurante son un poco serías de las personas q atienden

Family

10/10

Exceptional

04 Apr 2026

Patrick

Todo bien con el desayuno!! Las instalaciones creo que se les puede dar un poco de mantenimiento y quedan listas

Family_with_children

6/10

Pleasant

01 Apr 2026

Christian

El ventilador se reportó que estaba mal fijado y nunca lo arreglaron. No pudimos dormir por qué parecía que se caería.
El personal en la alberca y en el club de playa, soberbio. Sin intención de atender o ayudar con las sombrillas.
El buffer siempre a medias, sin rellenar las estaciones y a veces se tiene uno que esperar mucho para que vuelvan a rellenar los platillos.
Las paredes de mi baño saliendo de la regadera se estaban desprendiendo por humedad.

Friends_and_family Family

8/10

Excellent

31 Mar 2026

Francisco M

El hotel está bien y cómodo, el servicio no es muy bueno

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Carlos

Habitación cómoda y limpia, albercas limpias y con buena temperatura del agua, el club de playa muy accesible y bonito

Family_with_children

4/10

Poor

29 Mar 2026

PALOMA

Estoy muy decepcionada, soy cliente habitual pero ya no regresaría bajo esas condiciones. En la habitación 4025 sin agua caliente. En la alberca principal tenían buen bar, ahora ni te atienden. No sé porqué cambiaron tanto, pero para mal.

Partner

8/10

Excellent

28 Mar 2026

Leslie

Excelente servicio en recepción, valet y area de alberca todo muy rico

Friends_and_family Family

8/10

Excellent

27 Mar 2026

Karla

Todo estuvo bien, el personal amable y servicial. No tuvimos ningún inconveniente con la propiedad

Friends

6/10

Pleasant

23 Mar 2026

LUIS ANGEL

Nos acompaña el animal de servicio de mi esposa y nos cobraron por él, pero la verdad no quise duscutir porque no tienen claro en la recepción el concepto de animal de servicio y el de mascota.
En general los servicios son buenos, me gusto que todos los restaurantes tuvieran espacio en terraza.
El personal es antipatico, les falta capacitación de servicio al cliente.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Diana Damian

Me encanto, muy agusto, hotel amplio y limpio. Personal muy amable. Gracias

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

BRENDA

Muy bien conservadas las instalaciones

Family_with_children

8/10

Excellent

17 Mar 2026

Guadalupe

La limpieza muy bien y amabilidad del personal es excelente. Lo único es que no está en la playa.

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

Mariana

Todo excelente

Family_with_children

6/10

Pleasant

27 Feb 2026

Masamoto

Cucaracha en la habitación.

Friends_and_family Friends

6/10

Pleasant

23 Feb 2026

Abel

El personal que hace los check in
Mas personal de valet parking
La mento que ya permitan el ingreso de mascotas al area de albercas no se me hace higienico.

10/10

Exceptional

16 Feb 2026

Estela

Habitación muy comoda

Partner

10/10

Exceptional

15 Feb 2026

Claudia

Excelente

10/10

Exceptional

10 Feb 2026

José

Amplitud y comofidad

10/10

Exceptional

10 Feb 2026

Jose Manuel

Bien

Leisure

10/10

Exceptional

09 Feb 2026

Marco

Muy bueno, muchas personas en puente

Leisure Family

6/10

Pleasant

06 Feb 2026

Miguel

Los colchones pésimos y las almohadas.

Leisure Family

6/10

Pleasant

03 Feb 2026

Mathieu

Buena, pero me salió una cucaracha en la habitación y estuvo muy lleno no había suficiente personal de meseros en restaurante.

10/10

Exceptional

03 Feb 2026

Jessica

La habitación está increíble, el servicio excelente!!!

Leisure Friends

8/10

Excellent

02 Feb 2026

Azrael

Limpieza, valet parking, albercas, bufet!!

Friends_and_family Family

4/10

Poor

02 Feb 2026

Alberto

Falta de mantenimiento elemental en las instalaciones. Pésima calidad de la comida. Cero disfrute del club 89. etc.

Business_and_leisure Partner

6/10

Pleasant

01 Feb 2026

CIntya Tomiko

No estaba muy limpio
Falta mantenimiento se justifican por el tema de los huracanes y temblores
Atención para facturar pésima cero servicio

10/10

Exceptional

01 Feb 2026

Joke

Excelente!!!

Leisure Partner

8/10

Excellent

28 Jan 2026

Oliver

El personal

10/10

Exceptional

26 Jan 2026

Armando

Excelente estancia

10/10

Exceptional

26 Jan 2026

Alberto Cruz

Amabilidad del personal, buena zona,

10/10

Exceptional

25 Jan 2026

José Carlos

Excelente servicio limpio y bueno

4/10

Poor

17 Jan 2026

Dulce Maria

El servicio, muy mal, para que realizaran la limpieza tuve que llamar 3 veces y llegaron súper tarde, no me gustó

6/10

Pleasant

17 Jan 2026

David

Servicio en habitacion bien, el servicio en la alberca
Bastante malo. Habitaciones un poco descuidadas

Leisure Family

10/10

Exceptional

12 Jan 2026

Jessica Pamela

Todo muy bien

Leisure Family_with_children

6/10

Pleasant

10 Jan 2026

Ricardo

El servicio de desayuno buffet muy mal,, sin variedad

Leisure Family_with_children

10/10

Exceptional

09 Jan 2026

eduardo

Excelente atención de TOD@S los empleados. Limpio, cómodo, variedad de restaurantes y amenidades.

Partner

10/10

Exceptional

07 Jan 2026

JUAN

Gracias

Leisure Family

2/10

Poor

06 Jan 2026

Edith

El personal no fue para nada atento. Pésimo pésimo servicio. El check in fue 2 horas después, el servicio todo incluido no cumple para nada las expectativas. Te entregan los alimentos y bebidas cada 40 minutos. Es mejor ir a otro lado y comprar por las bebias que adquirir el todo incluido, no te hacen caso. Lo peor que puede reservar.

Leisure Partner

8/10

Excellent

06 Jan 2026

Nancy

Los meseros no están atentos o bien se fijan más en el tipo de huésped y depende a eso dan el servicio, y le hace falta reforzar más la limpieza

Leisure Family

8/10

Excellent

05 Jan 2026

HILDA ALVAREZ

Habitacion Limpia exelente!

Leisure Family

6/10

Pleasant

05 Jan 2026

JEANNETTE

En el club de playa no hay suficientes camastros; el personal del hotel no te indica qué tan congestionado está el club de playa.

Leisure Family_with_children

8/10

Excellent

03 Jan 2026

Francisco

Elevadores sin funcionar. Solo la mitad servían. Deberían dar alguna cortesía por eso, se pierde tiempo esperando elevador.

Leisure Family

6/10

Pleasant

02 Jan 2026

Aero Handling

La habitación muy bien, pero el servicio de meseros, muy mal en algunos lugares por ejemplo, en el bar de la torre 3 la mesera Adriana un pésimo servicio, su actitud de prepotente y déspota, jamás fue a mi mesa para preguntar que quería me tenía que parar para pedir algo, muy mal, el mesero en el evento de fin de año se acercó 3 veces en todo el evento lo cual con el calor uno necesita refrescar y tenía que pedir sino nadie se acercaba, creo que rebasó los huéspedes para el servicio de meseros, muy corto de personal y falta de camastros en todo momento muy bonito el lugar pero sin playa la verdad no regresaría

Leisure Family_with_children

10/10

Exceptional

30 Dec 2025

Gonzalo

El personal muy amable y las habitaciones limpias

Leisure Family_with_children