Name: Grand Darmo Suite Hotel
Address: Jl. Progo No. 1 - 3, Surabaya, 60241, ID

8/10

Excellent

19 Nov 2019

Verified traveler

We didn't get the towel if we didn't ask for it. The hair shampoo was empty at the bath. The check out time took a long time. Everything else was nice.

Business_and_leisure Partner

8/10

Excellent

10 Dec 2018

HI

Pretty calm place. Hotel staff was nice.
Just one thing I was surprised is genitor has been swiping the floor until the breakfast.
Plates are piled 20cm up on the floor and those buffet pans are not covered.
Nobody wants to eat dusty breakfast.
Better than nothing tho.

8/10

Excellent

06 Oct 2018

Tan

Worth staying :))

Hotel was good clean convenient. Not too expensive!
Maybe breakfast can improve a little more.

10/10

Exceptional

05 Oct 2018

Alexander

Loved the stay

Great hotel with excellent service. I was able to check-in shortly after noon. Big, well-equipped, comfortable and sunny studio with floor-to-ceiling window offering wonderful city view. Decent pool. Wonderful buffet breakfast with lots and lots of choices. The restaurant and bar is very good, with inexpensive food and drinks. I was given a room with a door connected to another room, and privacy became an issue as it was super thin and let all the noises of the neighbors in; but the other aspects of the hotel were really great. The city park in front of the hotel is really nice and surrounded by restaurants, eateries and cafes, including an interesting dining complex across the road from the park which seemed to be open 24/7.

10/10

Exceptional

12 Sep 2018

Victor

It was a memorable stay. Warm hospitality.
Value for money.
Will definitely return.

10/10

Exceptional

05 Sep 2018

Dick

Short stay

Friendly staff, spacious room but breakfast spread is a bit disappointing.

Friends

6/10

Pleasant

13 Aug 2018

SK

Overall its about how a 4 start hotel should not be. This was more like a 2 or a 3 star hotel.

Room was dirty, had to change bed sheet twice as there were dark big patch

Room service was a long wait on my first day around 40 minutes for a fried rice

Air conditioning in room was also bad, technician took whole 1 hour to repair, but the room was still warm after the repair.

Would not go to this hotel again.

8/10

Excellent

17 Jul 2018

Verified traveler

Nice location with food stall around the vicinity

6/10

Pleasant

03 May 2018

Matthew

Grand Darmo, not so grand..

This old apartment building was made into a thin walled, thin window hotel. Its noisy, and not restful. It has a 4 srat rating, but really its a 2.5-3 star.

Search another booking if you are considering Grand Darmo.

2/10

Poor

22 Apr 2018

Verified traveler

Decent hotel let down by poor service

I'll try to be fair with my review. This is a decent hotel - facilities and location wise, it's not bad. Not quite as near the heart of the city, but close enough that getting anywhere is just a 10-20 minute ride in the usual traffic. Wifi isn't great, but that's par for the course with Indonesia as well.

Where I think this hotel fell short was when they made a mistake, and yet expected us to pay for that mistake.

I initially booked a room for 4 nights, but afterward changed the booking to 3 nights with a gap in the middle to make a day trip to Jogja. Upon check in, they told us that our booking was for 4 nights. This was odd, but after asking them to check, they confirmed that it was 4 nights. Feeling uneasy, we checked again on the second night, to be told again, that our booking was for four nights. As such, we left our stuff in the hotel room when we left to Jogja.

On our return, they told us that after checking - our booking was indeed for 3 nights. As such, if we wanted to stay the 4th night we'd have to pay for it - even though they had repeatedly told us that our booking was four nights. It was a long day, and we were annoyed and decided we'd rather not give the hotel any further business so we went to another hotel nearer to the airport.

TL;DR Hotel tells us we had a four night booking when we only had three. We take them at their word, and they eventually try to charge us for the fourth night anyway.

6/10

Pleasant

25 Mar 2018

Verified traveler

Should care about the taste of the food

Not so comfort as its class (Executive Room in Penthouse)....

8/10

Excellent

02 Mar 2018

Anita

Loud surrounding because of a moschee
Big room, small restroom
Breakfast was really good
Good for business

10/10

Exceptional

23 Nov 2017

Nick

Above Expectation

Room is clean and in good condition. A pleasant stay :)

8/10

Excellent

31 Jul 2016

Hector

Close to anywhere

Only regret, bellman not available at check in tha second time of my stay. Front desk attendant not very nice ( male ) other than that my stay was pleasant, but I will stay again I really like tha location, and it shows, I stay there twice during my vacation.

10/10

Exceptional

25 Jul 2016

Verified traveler

Went to stay at the hotel for a short transit, arrived pretty late at the hotel (10 PM) so not many things can be done in the hotel. However, we managed to taste the breakfast buffet in the morning. It was dominated by traditional Indonesian breakfast which foreign tourist may not be to familiar with. We had a good meal, and the table was long enough to accommodate our family of 6 and we had a good time together in the hotel though it was pretty short. The staff was very friendly and accommodating, well trained and efficient in their approach and work. Overall, it was a good experience for us.
The hotel also looked clean and well taken care, especially the bed that we use was very comfortable, big and warm.
What we didnt really enjoy however is the cigarette smoke that was quite unpleasant during our breakfast time since there are those who are smoking nearby the place we sat. This is a problem that we find quite disturbing especially since we are family travelling with young children. However, we do notice that this problem is not unique to the hotel, but rather a common practice in Indonesia where people are literally can smoke cigarettes everywhere including in confined space and even air conditioned room. However, if there is something that can be done by the Hotel Management, it may bring more customer or guest to the hotel.
Second, perhaps the management can consider providing more variety of western breakfast beyond bread and cereal, such as sausages, pasta, or fries

10/10

Exceptional

13 Jul 2016

Darvin

There are stalls in front. Open till late.

Staff are friendly and helpful. There are stalls selling local foods in front of the hotel. They are open till late. Good location too...

10/10

Exceptional

08 May 2016

paul

Great hotel for price staff extremely pleasant

Well priced hotel with spacious rooms
Will definitely be my place to stay in Surabaya

8/10

Excellent

14 Mar 2016

rick

Nice place

Good people , nice area
And very convenient with good room
And friendly staff

10/10

Exceptional

12 Mar 2016

Verified traveler

Good place

All good

Partner

10/10

Exceptional

14 Sep 2015

Verified traveler

Sep 1-5 stay @ Grand Darmo

Nice 4 star hotel. Great breakfast. Friendly staff. Negative: Front desk couldn't break 100,000 IDR into smaller bills.

10/10

Exceptional

08 Sep 2015

Verified traveler

Pleasant stay at Grand Darmo Suites

Great value for the money. Very helpful and friendly staff. Breakfast is very good. Free snack bar (with water) is nice touch. Air conditioner comfort was sporadic...hot/cold/hot. Cigarette smoke drawn into non-smoking room, especially at night...a major negative. Overall a nice hotel. Would stay here again and would recommend it to others.

10/10

Exceptional

10 Jun 2015

Kristiawan Basuki

Great STAY

Check in was very smooth. Large and nice room, bathroom was okkay. Free wifi and minibar was included in the price. It took about 30 minutes drive to the Airport / railway station.

10/10

Exceptional

06 Mar 2015

Kim

Great hotel, limited tourist info

The room was wonderful and the hotel was very nice. The staff had a hard time helping us figure out our transportation so we eventually had to leave and go to a tourist office for more help. The options that the hotel gave us for transportation were extremely expensive unfortunately.

Partner

8/10

Excellent

17 Feb 2015

Fang-Yi

Comfortable hotel

Very clean and comfortable hotel in the city center of Surabaya. The only issue is that it will be better if the hotel can provide cooked vagatable in breakfast.

Partner

8/10

Excellent

18 Jan 2015

Om Cyrus

convenient to the city and Taman Bunkul

my experience was very pleasing and the staff very friendly and polite

8/10

Excellent

19 Dec 2014

Alexander

Grand Darmo review

Hotel was near some of the famous shopping malls and its pretty easy to get a taxi. Overall cleanliness of the hotel and room service was up to standard. The hotel staff was all very understanding and friendly especially the guy on night shift (sorry i didnt get his name).

Partner

8/10

Excellent

29 Nov 2014

Tony Adhitya

Strategic hotel location in Surabaya

The hotel service was good, with great location near Taman Bungkul area which provide lots of food stalls and mini playpark for kids. The room size was standard, good tv system and free mini bar. However spring bed was not good enough compare to other 4 star hotel. They better have to change this to compete with others. Hot water system not in good condition since water running extreme hot despite indicator in the middle. The service was good and nice. But considering the location, this hotel should listed in my list.

Family

4/10

Poor

09 Sep 2014

Verified traveler

Not a four star

messy services, shower sometimes lukewarm (and not hot), very weak hair dryer, bed sheet stains..

8/10

Excellent

22 Jul 2014

kev

Was a nice hotel

I enjoyed my stay the staff were friendly the room was clean and cleaned every day with fresh water given each day. I would stay here again a good price too :)

8/10

Excellent

09 Feb 2019

Verified traveler

ジムが適切にメンテされていない

ジムの機材が酷い。ランニングマシンは走行が不安定で、突如停止するなど、不良というより、危険ですらあった。ホテルはインドネシア一般人、フライトアテンダントなどでとても混雑していた

8/10

Excellent

03 Feb 2019

Verified traveler

良いホテル

動物園の近くに位置し、そばには、ショッピングモールもあり、便利。某国内航空会社の指定提携宿泊ホテルと見えて、フライトアテンダントさんが多いイメージ。フロントの感じとても良い。また利用したい。朝食に肉系ほとんどない。

8/10

Excellent

24 Sep 2018

Verified traveler

Good place

Bagus

8/10

Excellent

18 Aug 2018

Verified traveler

Best location Hotel

Best location Hotel in Surabaya near Bungkul

8/10

Excellent

06 Oct 2017

George

Goed hotel en faciliteiten. met goede accomodaties

Goed hotel, uitgebreid ontbijt, ruime kamers, redelijke faciliteiten en vriendelijk en behulpzaam personeel.

8/10

Excellent

03 Aug 2017

Verified traveler

Hotelnya bagus, sayang karena full occupancy saya mendapat kamar yang sepertinya lama tidak digunakan dan tidak standar.

4/10

Poor

30 Jun 2017

Verified traveler

kamar kurang bagus

kamar kurang bagus.
ac bocor, wastafel mampet, sabun tidak pernah di isi.
jam 8 kurang sarapan pagi makanan sdh habis dan meja msh byk piring kosong.

8/10

Excellent

26 May 2016

Gap

Clean hotel and spacious room.

The hotel is clean and spacous. Our room had a broken aircon but the hotel officer came to fix it quickly. The breakfast was quite disappointing as they failed to fill more food for those who came late. The restaurant is bit dirty though.

10/10

Exceptional

21 Mar 2016

Verified traveler

Hotel yang bersih dan tenang

Saya suka menginap disini kerana makanan pelbagai citarasa,suasana tenang dan nyaman..

Partner

8/10

Excellent

11 May 2015

mohammed

good