Name: Quest Hotel Darmo - Surabaya
Address: Jl. Ronggolawe Tegalsari, Surabaya, 60264, ID

6/10

Pleasant

20 Sep 2024

Gulvinder Singh

Overall my stay was pleasant just that the bathroom had no handwash soap, had mold around the sink, the floor and sink watter keeps getting stuck.

10/10

Exceptional

25 Mar 2024

PRIYANKARA

Staff were very friendly and helpful as I am a solo traveler. Good value for the money. I am travelling during the Ramadan and enjoyed the ifthar organised by the hotel. Cheers

Leisure Self

10/10

Exceptional

22 Mar 2024

Irene

We enjoyed our stay at this hotel. Location is near places we would like to visit. Staff were polite, friendly and very helpful.

Leisure Family

2/10

Poor

10 Jan 2024

Stephen

I did,nt like anything looks grubby, feels grubby doors dont work with swipe cards noisy aircon ,big let down no beer and pool bar decrepit

8/10

Excellent

12 Nov 2023

Michael

Hotel was awesome to stay at. Has a good gym and pool only minus for me was the A/C in my room was not working properly. Aside from that no other complaints i am happy to use quest hotels again when i return to Indonesia.

Leisure Self

10/10

Exceptional

02 Sep 2023

Grant

The hotel is good. It is aging a bit, but during my stay they were renovating it. I was checked in by Fegi, who was very pleasant and helpfull, as were all the staff. The restaurant food was good and reasonably priced. It is a bit away from everything, meaning you have to rely on taxis, but because of that it is also very quiet at night.

Leisure Self

8/10

Excellent

08 Feb 2020

Verified traveler

Cleanliness of the room and all the staffs are so polite and friendly.

Friends_and_family Family

10/10

Exceptional

01 Dec 2019

Max

Check in fast, room a1 bed a1 food average
Money for value very good, location central. ⭐⭐⭐⭐

Business

8/10

Excellent

14 Oct 2019

Verified traveler

This was a pretty good property for the price, but small stuff like creaky floors, creaky beds, and weird shower design where you have to crossover your toilet bowl to reach the shower area.

Leisure Partner

10/10

Exceptional

16 Sep 2019

Chris

Great experience.

Great hotel. Stayed here multiple times for several weeks at a time. The people who work here at the best part! Getting ready for another 3 week stay (third one this year) and wouldn’t think of going anywhere else.

Business

8/10

Excellent

28 Jun 2019

Maya

Kebersihan kamar dan nuansa kamar serta hotel yang berwarna ungu sehingga indah untuk dipandang dan dinikmati.

Friends_and_family Family_with_children

6/10

Pleasant

26 May 2019

Verified traveler

Not the hotels fault... hotels.com fault

Hotels.com messed up my reservation. Supposedly I’m a gold member. That does not mean a lot any more. I have stayed in hotels over 60 nights recently. But I made a date change on this booking. It was booked to include breakfast. But a few days after I arrived I learned that I would be charged a premium for breakfast because when hotels.com changed the date they messed up the reservation. Very uncool.
Nice people at the hotel. Nice hotel. But really left a sour taste in my mouth to call hotels.com internationally and be blown off and treated so incredibly rudely.

6/10

Pleasant

01 May 2019

Verified traveler

Staff were helpful. Breakfast was very good. Room was very dated and vanity basin cracked and broken. No shampoo or conditioner. Fridge didn't work. Pool area wasn't very inviting

Leisure Partner

6/10

Pleasant

17 Apr 2019

Verified traveler

Location is good but the hallway smells like an old carpet and the room looks much older than the pics on the ads and breakfast selections aren't child friendly

Family

4/10

Poor

23 Mar 2019

Verified traveler

The shower is terrible. No pressure on the head shower, water sprayed everywhere, or dropped to the sides. Somewhat broken...also, the water did not go down due to the poor construction. I asked to change the room and they did gave it to me after asking and repeating myself over and over again about the shower issue. The 2nd room is the same. Crappy hotel. One night I came back and could not get into my room since it was locked inside. They have to call the maintenance and fixed it...not sure what happened...but finally I got in after waiting. This is an old hotel with sctraches on their hardwood floor and poor shower drainage. Did not enjoy..stay away.

Friends_and_family Family

8/10

Excellent

05 Mar 2019

Verified traveler

Decent hotel and friendly staff

Hotel centrally located. Concierge was very friendly and welcoming. Room was decent however shower was faulty and it took them almost an entire day just to send someone to fix it. Breakfast was mediocre.

6/10

Pleasant

20 Feb 2019

Verified traveler

Really well meaning and hard working staff

The staff is amazing. Very accommodating and incredibly hard working. Kudos to them. The hotel food is ok for a 3 Star hotel but overall it is not edible. The mini bar is a bit of a mislead. You get two snacks on the first day and then they are forgotten after that. Overall it’s a nice place and I hate to give it a bad review because the staff is really nice but it’s definately not one of the nicest hotels in Surabaya. Expect things to be on a very slow pace.

10/10

Exceptional

31 Jan 2019

W H Desmond

The Stay In Indonesia Surabaya.

Yes. The stay in Quest Hotel in Indonesia Surabaya is a very good one. The room althought is a bit small and the water level for the shower head in the bath room a bit small, overall is still a good stay. The location of this Hotel is very good as the bigger shopping mall is juz 10 to 15 mintues away. If you like to drink, there is a pub nearby call Take Five is good for drinking. There is Live Band inside the Pub and it open till about 0200 hours at their local timing. The most important thing is the drink is cheap.

Friends

8/10

Excellent

30 Oct 2018

Verified traveler

Nice staff and good location.

Actually, it's a very enjoyable experience to stay in the hotel.

8/10

Excellent

29 Oct 2018

Verified traveler

Good Hotel

10/10

Exceptional

10 Oct 2018

Simon

Pool was lovely and happy hour Any time!!
Close to everything but download Grab app so easy to get around and cheap

10/10

Exceptional

11 Sep 2018

Emmanuel

Quest a great adventure

excellent hotel. great breakfast spread and amenities in room.

Friends

8/10

Excellent

30 Aug 2018

Bolar Abdul

Good value for money

Very pleasant and friendly staff. My room had a stuffy smell. The lobby and restaurant was full of mosquitoes. Despite all that, I had a good stay.

10/10

Exceptional

02 Jan 2018

Chan

Value for Money

Very Good. Exceeded expectation
Front desk staff is polite and efficient
Rooms are clean and proper
Too bad I only stay for 1 night. Will come back if I visit Surabaya again

Family

8/10

Excellent

15 Feb 2017

AIDURA

Great staffs service

Friendly courteous staffs all around. Check in and check out were fast. Room comfortable. The bed and pillows were fantastic...had a tough time to get out of bed every morning. Breakfast buffet good spread. Location not really in the happening area but good enough. Free WIFI was fast. Will stay here again.

Partner

10/10

Exceptional

17 Sep 2016

Lee

Loved Quest

The staff was so lovely and the location was great!

6/10

Pleasant

11 Sep 2016

SKim

Reasonable Hotel Experience

First day, 8 Sep 2016 @ ~2.30pm: Staff is hospitable. Good is clean. Special thanks to Paul, who has facilitate my stay in Surabaya, indonesia by interpreting my English to Bahada Indonesia to my cab driver for some visits to the Cutlery tour & Bromo Mountain.

First and Second day, I have to change my room key by going up & down to enter my hotel room.

Third day, Thank God. Coming back, about to check with Front desk for a new card.
I was told no need, your card still can be used.

Overall rating: 7/10.
Experience: Pleasant

10/10

Exceptional

25 Jul 2016

Rusmin

It was great but the room isnt that soundproof. Can hear people talking and walking from outside.

Partner

8/10

Excellent

01 Jun 2016

Verified traveler

3.5

This is my second review and I feel the same; solid 3.5 stars!

Partner

8/10

Excellent

01 May 2016

bintang

Good hotel

The hotel was mistakenly put mein twin bed deluxe room, as it wasn't my desire room with should be double bed, as the acknowledged their mistake, they upgraded my stay to executive ensuite room for free. I am happy for their services and their responsibilities. Look forward to staying with they again.

8/10

Excellent

13 Mar 2016

Agus

Nice hotel, good location

Nice & new hotel in good location (mid city).
The room was small though!

6/10

Pleasant

12 Feb 2016

Verified traveler

was not impressed with the room condition, requested to change the room. The second room was better, but still not as I expected a hotel by Aston would be. Breakfast was ok.
The hotel is only 2 years old, but the building maintenance should be done more regularly, especially due the full AC room.
Staffs are friendly.

8/10

Excellent

04 Feb 2016

Derp Schrim

Efficient

Everything was pretty smooth. The neighborhood is pretty cool, with plenty of warungs extremely close by for your eating pleasure. One thing about our room was very.... curious. You had to step over the toilet to get into the shower, even though the bathroom was relatively spacious.

8/10

Excellent

22 Nov 2015

Verified traveler

Comfortable stay

The room was comfortable, had a double bed with my father and it was still quite spacious. WiFi speed was decent for 2 users. In the shower water wasn't draining smoothly.

Family

10/10

Exceptional

04 Aug 2015

Caroline

Very nice hotel

This is a great hotel. We stayed for 2 nights and we really enjoyed our stay. Room was very confortable, the gym and the pool are nice and clean, breakfast buffet was very good and offered a lot of selection and the service was just perfect. All the staff is happy and smily! I would go back any time. It was a very nice experience!

Family

8/10

Excellent

22 Jun 2015

jasir

Favorite hotel on his class

Breakfast good, condition hotel more than eversge. Will be back later for next visit in Surabaya

10/10

Exceptional

04 Jun 2015

Swathi

Excellent hotel and service

The hotel was very clean and service is excellent. The breakfast menu had a wide range. We also enjoyed in house spa. It's a pleasant stay overall.

Family

10/10

Exceptional

24 Mar 2015

Athsani

Nice , quite and peaceful place....

All the staff ur very friendly... Excellent service.. Good job... Thumb Up...

10/10

Exceptional

10 Mar 2015

Stevenbkk

good little hotel

Did not expect much but was pleasantly suprised. Comfortable beds. Clean. Staff very friendly. Would stay again without hesitation. Breakfast ok. Illy coffee nice option.

10/10

Exceptional

20 Dec 2014

hani

8

Excelence

8/10

Excellent

03 Dec 2014

Sal

Nice new hotel

Nice new hotel. Breakfast buffet not much varieties but overall is fine.

8/10

Excellent

21 Oct 2014

Cheers

Clean, comfortable as their tag

Great and Happy.... Thats what I feel when I was staying in this hotel. The Room is very neat and tidy. I sleep tight everything night because the pillow is very comfortable. Enjoy your stay :)

4/10

Poor

10 Aug 2023

Jean-Claude

Das Bad war extrem feucht und hat gestunken. Es gab keine Seife um die Hände zu waschen, auch auf Nachfrage nicht. Die Bettlaken hatten Flecken.

Leisure Friends

10/10

Exceptional

07 Feb 2019

智凱

早餐種類多樣

環境不錯！飯店的早餐也可以