Midtown Hotel Surabaya

Indonesia , Surabaya
SURABAYA, Jl. Basuki Rahmat No 76
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75 reviews shown

8/10

Excellent

24 Jul 2025

Elliott

Really enjoyed. Highly recommend

Leisure Partner

10/10

Exceptional

29 Feb 2020

MOHD

good breakfast
good service clean room
easy can walk to tunjangan plaza, kfc, mcdonald's near all

Leisure Self

8/10

Excellent

23 Jan 2020

Andy

Good service

Staff was friendly and courteous and my stay was enjoyable and comfortable. My only disappointment was the bathroom towels were old and worn out but clean.

Self

8/10

Excellent

07 Oct 2019

Verified traveler

Its close to Tunjungan Plaza which add value to this hotel.

Friends_and_family Family

6/10

Pleasant

07 Apr 2019

Donna

Receptionist is not doing their job

The wall has lots of scratches and the floor is rough and old. I got some view facing the main road. That is a nice one. Really enjoy the view at night. There were waiting times to request for toilet paper. They just seems not doing a good service. Also, there was one time a driver ask the receptionist to call my room and they said no such a name stay in the hotel. This is ridiculous. The second time a driver ask the receptionist to call me and they did not call me and the driver had to wait for 3 hours at the lobby because he thought I was not ready. Can you believe that...3 hours? A really bad example on how the receptionist neglected their job and not even called my room. Can a management explain what is going on here?

6/10

Pleasant

13 Jan 2019

Song

not bad

the towels were quite old, shower area does not drain so well. other than that it's good.

Friends

8/10

Excellent

05 Jan 2019

Verified traveler

As usual no issues & room is fine. Staff is pleasant & okay.

10/10

Exceptional

17 May 2018

william

nice hotel close to restuerants bars and shopping mall taxi's take you every where are cheeap

10/10

Exceptional

24 Jun 2017

Ken

Good place to stay with some minor problems

Great hotel, friendly staff, but with some problems, the shower head leaks and the AC remote button is broken

Partner

10/10

Exceptional

22 Jun 2017

Ken

Good stay with minor issue

It's a good hotel, very comfortable and the service is great. The only thing that can be improved is the maintenance of the hotel. The shower leaks and the button of the AC controller is broken

Partner

6/10

Pleasant

15 May 2017

Samantha

Average room

Staff were helpful & quick to switch rooms for me after the airconditioning in my first room was found to be spoilt. The rooms were small, but decently clean. Hotel is located near Tunjungan Plaza. However my electric kettle was faulty. The shampoo & soap provided also smelled like dish soap, so i was glad i brought some on my own.

8/10

Excellent

18 Apr 2017

Verified traveler

Area is convenient, close to shopping centre.

Need fitness facilities(gym), need mini bar in the room.

8/10

Excellent

06 Feb 2017

Chichih

The location is very close to a huge mall, easy to fins cafe house, restaunrants, and shopping.

Partner

10/10

Exceptional

21 Jan 2017

Ashish

Nice hotel in small space! Worth to grab it.

It was overall good and nice but have some wifi network and speed issue only. Less food variety option for vegetarian. But still worth to stay because of it descent look...!

6/10

Pleasant

02 Dec 2016

Convenient hotel walking distance to shopping mall

hotel lobby is rather small and squeezy the rest is acceptable

10/10

Exceptional

17 Oct 2016

HENRY

Room lighting is rather dark.

Family

8/10

Excellent

05 Oct 2016

Marcellino

The breakfast is very good with many varieties to offer. Both, continental and local food breakfast are available. The room service and housekeeping service are excellent. Kudos to Rezky (works at the restaurant) who was always busy during breakfast time to keep the dining area clean and always offer us for coffee with his smile. Kudos also for April (housekeeping service) who was always kind and with big smiles keeping our room tidy and clean during our stay Sep 23 - Oct 1 in room 903.

Family

8/10

Excellent

14 Sep 2016

Evi susanty

Good location, decent pricing and cleanliness

It was a good stay overall however found stains on the bedsheet, I didn't bother to ask to change since it's already quite late by the time I saw it.

8/10

Excellent

10 Aug 2016

Ken

This is my seconds stay here.Location is great as malls and food is walking distance away.
Hotel service is good as staff is very polite and helpful.
Breakfast is ok.

Family

8/10

Excellent

31 Jul 2016

parwala yusuf

great

it's good for the price,, very clean and staff so polite,,,recommended

Family

8/10

Excellent

29 Jul 2016

erik

nice

Ok for budgeted hotel. Room were clean and tidy

6/10

Pleasant

25 May 2016

Verified traveler

a bit stink in a room

8/10

Excellent

20 Dec 2015

Verified traveler

Nice Hotel, Internet not work

Generally is good in term of cleanliness and comfortability because its a new hotel BUT the room SOUNDPROOF VERY POOR. We can hear toilet flushing noise, water sound from water tap all from top and/or next door, as well as people talking at neighbour room. Seem short of staff because call to operator and reception many time and no one pickup calls BUT staff is friendly.

6/10

Pleasant

20 Dec 2015

Verified traveler

Need to take note of room safety

The hotel management stuck a no smoking notice on the room table. It has very sharp edges and cut my kids by accident. Really not safe so hope hotel management can do something to avoid more injuries to guests.

Family

8/10

Excellent

25 Oct 2015

Verified traveler

Nice rooms and hotel

Rooms were clean and nice and the hotel had a nice ambience

Family

8/10

Excellent

09 Oct 2015

Korneil

Cool place to stay

Everything was good except for the following:

1. Lights inside the room are so dimmed.
2. No fridge inside the room.

Partner

8/10

Excellent

20 Sep 2015

Christoph

Close to the train Station

Hotel was good for a one night stay. Close located to the train station and a ca. 30 min taxi ride to the airport.

Rooms are good, clean and quiet. Service was good too.
The breakfast is overpriced if not included in the booking.

Overall a good Hotel

Partner

8/10

Excellent

18 Aug 2015

Verified traveler

Good location at the center of Surabaya. There is a mega shopping mall, Tunjungan Plaza, near the hotel. Our room was very clean and had a good view because of at 12 floor.

Partner

8/10

Excellent

18 Jun 2015

Verified traveler

Good stay and good price

All are good except for lighting in room need more brighter.

Family

8/10

Excellent

28 May 2015

Yulia

nice cozy room

cozy room with a good location

Partner

10/10

Exceptional

15 Apr 2015

Verified traveler

Overall was good

Good service, location and variety choices of food for 3 star hotel.But the toilet shower cubicle quite small.

Family

8/10

Excellent

31 Mar 2015

Jack

generally a good experience. staff are rather helpful. for example, rooms are not equipped with hairdryer, but they can be loaned from the front desk. a quick call and someone will send it up in no time.
however, i thought the wifi is poor in terms of coverage, speed, and connectivity.

8/10

Excellent

21 Mar 2015

Jamri

satisfied

overall is good i'm satisfied with the service and cleanliness .

Family

8/10

Excellent

27 Feb 2015

Jamri

satisfied

good service well maintain all round cleanliness friendly staff good food and breakfast .easy excess to surounding malls .

Family

8/10

Excellent

03 Feb 2015

Yulia

very good location and cozy room

good loc

8/10

Excellent

03 Jan 2015

Yohannes

Good location business hotel

The hotel is on very good location in Surabaya, near to many sight seings areas, malls, restaurants. parking facility is too small, no swimming pool, and doesn't provide iron in room. Overall is good.

8/10

Excellent

02 Jan 2015

Stanley

A week's visit Surabaya - for the first time

The location of the hotel makes it very accessible to shopping facilities, money changers, good food at reasonable price, especially considering that we stayed before Christmas and left after. The staff were very friendly and helpful. Just that for those unable to speak much Bahasa, it can be a little difficult, although the staff tried their best to make up for the lack. We consider the overall condition to be very good-to-excellent mainly because, even though there were many guests and people dining at the hotel due to the pre- and post-Christmas day period, we noticed the staff were prompt in clearing the tables and serving the guests. The cleaning team also did a very good job in cleaning our rooms. The counter staff were also very helpful in giving us tips and details about places of visit and how to get there, sometimes even how long it would take to get there.

8/10

Excellent

11 Nov 2014

Aaron J

Location, Comfort, Wifi, Breakfast, Mineral Water

What more can you ask for? Situated on one of the busiest road in Surabaya, the building gives you the impression that it's small and narrow, but the room size is just nice. Comes with wifi, complimentary mineral water and breakfast! The staff speak adequate English, while the taxi ride to the airport costs around IDR 150k.

8/10

Excellent

01 Nov 2014

Verified traveler

Satisfied with location and value

Convenient location; hotel staff were friendly during our brief interactions.
Room was nicely furnished, except for the bathroom door which came without a lock. At least it had frosted glass instead of clear glass, which some other reviewers mentioned (we stayed in room Splendid, not Groovy).
Bed was comfortable, and we had a great view of the city at the 17th floor.
Our room was at the corner, which might have affected Wi-Fi reception. Once we went to the lift lobby, Wi-Fi worked all right.
Complimentary welcome drinks and mineral bottle water provided in room.
Room is not very big, but still all right for the good value price we paid.
Able to walk to Tunjungan Plaza shopping mall in 5-10 mins, which was why we chose this hotel.
Overall, satisfied with our stay.

Family

8/10

Excellent

23 Oct 2014

Yulia

small bathroom size :p

nice location and cozy

Family

8/10

Excellent

10 Oct 2014

Verified traveler

Great location and clean

Good value. Walking distance to tunjungan plaza.

6/10

Pleasant

15 Sep 2014

Verified traveler

Ok near mall

I think the hotel good enough but the handphone signal too low, bad signal..

8/10

Excellent

22 Jul 2014

HarChao

Nice Hotel in great location

Nice 19m2 hotel with no frill and attractive promo price. Parking is a bit hard because of small lanes.

8/10

Excellent

17 Jul 2014

yuliasari

grea location

comfortable

8/10

Excellent

06 Jun 2014

Rudi

Good budget hotel

Room size is small, but it is expected for a budget hotel. Breakfast buffet has good selection. Hotel staff is helpful.

10/10

Exceptional

03 Jun 2014

Great Value

Convenient location. Breakfast was great and the hotel staff was very helpful.

Family

8/10

Excellent

02 Jun 2014

Alan

Very Good Value Hotel

Central city hotel, which is modern and well priced

8/10

Excellent

16 May 2014

yudith

great location & good taste of breakfast

very nice

6/10

Pleasant

21 Apr 2014

Nidia

good location

this hotel is fresh because it's quite new and the design is simple and modern. The service is really good and the best thing about it is the location that near to the tunjungan plaza (walking distance about 5-7 minutes).

4/10

Poor

26 Mar 2014

Thin walls, staffs couldn't solve noisy issues

Hotel is in the enter of the city, clean though is quite a small room. Our night of sleep was ruined due to some noisy coming from the room next door. I called the staff twice and nothing happened. Manager should have more attention to this kind of issues. Breakfast was ok, not many choices. We asked for a omelette and over-easy eggs, and got an over-cooked ones.

10/10

Exceptional

20 Mar 2014

Linda Sng

Hotel has close proximity to major shoppingcentres

Front office staff were able to attend to our queries efficiently.
Taxis easily available along side of hotel.

10/10

Exceptional

19 Feb 2014

Igor

Very good hotel

Very good hotel. Good staff, great breakfast (expensive if you need to pay one extra +100.000Rp). I would use it again.

10/10

Exceptional

29 Dec 2013

Irene

very satisfied

Good, definetely we will stay there again and will recommend all our friends to stay there.

6/10

Pleasant

20 Dec 2013

Verified traveler

Great value

For the money it is a great hotel.

4/10

Poor

23 Nov 2013

Brian

Disappointing

I stayed at Midtown recently for my overnight transfer. First of all, finding the hotel was not easy. The location map in the hotel website does not show the hotel location, which is very weird. It is not shown in the google map either. The hotel staffs were nice and professional but the room was very disappointing. I believe the room was given to me before finishing the cleaning works. The shower and toilet were stink. There was no amenity except one soap and shampoo in a small no-name plastic bottle.

8/10

Excellent

02 Jun 2013

Sal -

Good location, helpful staffs

Hotel condition, bedsheet were clean but there's no hair dryer and mini fridge which is essential.
Hotel near to Tunjunggan Plaza, many food courts and restaurants nearby.

Partner

6/10

Pleasant

21 May 2013

MadZiZ

Great central location

Ok rooms are decent in size, greatly located in the central Surabay near TP. Walking distant to TP Mall. Limited car park for those that drive. A new hotel which just passed its 1 year mark. Check in was slow.....waited almost 1 1/2 hours before room was ready. Restaurant in hotel closes at 11pm. No life after which in hotel.

6/10

Pleasant

17 Apr 2013

Lorong5

Modern and clean

it's modern and comfortable hotel within 10 mins walking distance to a shopping mall with Kiliney Kopitiam, Starbucks, 24hr Macdonalds. And Gubeng Train Station is just 1.5km away which goes to Yogyakarta. There is always a few Blue Bird taxis outside standing by to get you anywhere using the meter. Rooms are clean but service is not the best. Strangely this 3 start doesn't have fridges and hand towels in the rooms and breakfast was unfortunately a bit cold.

Family

8/10

Excellent

21 Feb 2013

Verified traveler

Good value for money

clean and efficient hotel. Good kitchen and very friendly and accurate service. Rooms are somewhat small, but clean and efficient. prices are very reasonable. Very well located in city center. Good value for money.

10/10

Exceptional

08 Sep 2024

YUMIKO

徒歩でショッピングセンターに行ける。

Leisure Partner

8/10

Excellent

10 Oct 2022

Burhan

The recommended Hotel in Surabaya.

lokasi & bersih, overall baik sepadan dengan harganya.
facilities kamar mis. handuk, minuman ,tv ac dll bagus.

Partner

4/10

Poor

03 Feb 2020

Verified traveler

Mengecewakan

Mengecewakan

Friends_and_family Family

10/10

Exceptional

10 Sep 2019

Verified traveler

cozy room and friendly staff walking distance to tunjungan plaza and other mall

Friends_and_family Friends

10/10

Exceptional

02 Mar 2019

Verified traveler

Staff are excellent seevixyis impeccable receptionist very friendly

Friends_and_family Self

8/10

Excellent

27 Apr 2018

Verified traveler

Nice for one or two nights. Good location.

Nice hotel in very good location. Food places around the corner, Mall in walking distance. Beer available at hotel but very expensive. Supermarket with beer within 5 min. Very nice hotel staff. Basic room has no fridge.

Partner

6/10

Pleasant

27 Jun 2017

GUY

pour homme d'affaires

hôtel urbain pour business.... petite chambre avec petite salle d’eau, sans réfrigérateur .wifi ok . petit déjeuner correct . le personnel fait son travail mais aucun contact courtois . déposit à l'arrivée : 300 000 IRD en cash . prés de jumbangan ( pour le shopping )

8/10

Excellent

27 Feb 2017

FUK PING

愉快的旅程

非常滿意的出門旅行住縮，下次還繼續選擇貴網站的服務

Family

8/10

Excellent

10 Jan 2017

Verified traveler

very near to tunjugan plaza

Hotel staff is very hospitable room is clean and quite easy to commute location is good restaurant is also admirable food ok staff are friendly

10/10

Exceptional

21 Dec 2016

joseph

Near to shopping mall

Nice location staff very helpful room clean and safe
Housekeeping response very efficient

8/10

Excellent

31 Oct 2016

Verified traveler

立地条件良し。

大型ショッピングモールに近く、徒歩５分以内の好立地です。
ただ、バスタオルとベッドシーツの汚れが気になるところ。

8/10

Excellent

18 Oct 2016

TARO

総合評価は合格点

何回か利用しております。今回も従業員の対応は良く、快適に過ごすことができました。今後もリピートしたいと思います。

8/10

Excellent

25 Sep 2016

I Ketut

Hotel bersih di jantung kota

Hotel ini mempunyai nilai plus karena lokasi di jantung kota dan dekat mall, bahkan dengan naik becak banyak lokasi makan dimalam hari, selain itu hotel juga bersih, sarapan enak, dan staf menyambut sewajarnya, cuman dengan harga segitu masih minus untuk luas kamar dan parkir.

Family

10/10

Exceptional

21 Sep 2016

Ingrid

Hotel minimalis dengan layanan maksimal

Pelayanannya sangat ramah, dari proses check in sampai check out. Selain itu lokasinya juga cukup dekat dengan Tunjungan Plaza, salah 1 mall besar di Surabaya, hanya kurang lebih 7 menit jalan kaki. Pilihan sarapannya pun cukup variatif bahkan bagi anak saya yang punya kecenderungan susah makan. Kamarnya pun nyaman & cukup luas. Secara keseluruhan, nilai yang dibayarkan sangat sebanding bahkan bisa dibilang cukup murah untuk layanan yg tersedia.

Family

8/10

Excellent

21 Aug 2016

Taya

出張に使いやすいホテル

ホテルフロントのサービスはよく、気持ちよくチェックインできた。宿泊した１５階の部屋からの眺めもよく快適に過ごすことが出来た。ただ、車での乗り入れの際の渋滞を改善してほしい。

6/10

Pleasant

28 May 2016

Hiro

普通のホテル