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ibis Surabaya City Center

Surabaya · Indonesia

Jl. Basuki Rahmat No. 94 - 96View location

8.4/10Excellent96 Reviews
Cleanliness8.2/108.2
Service8.6/108.6
Comfort8.0/108.0
Condition8.2/108.2
Location8.0/108.0
Neighborhood8.4/108.4
Value6.0/106.0
Amenities8.4/108.4
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About ibis Surabaya City Center

Located in the main business district, ibis Surabaya City Center is only walking distance away from the famous Tunjungan Plaza shopping mall and 10 minutes by car to Pasar Turi Railway Station.

The 224 modern and minimalist rooms feature the new ibis bedding, 4 modern High Tech meeting rooms, a lobby bar and restaurant. Perfect for business and leisure travelers.

Read more about this hotelShow less

A stay at ibis Surabaya City Center places you in the heart of Surabaya, steps from Dyandra Convention Center Surabaya and 8 minutes by foot from Sharp Bamboo Monument. This spa hotel is 0.4 mi (0.7 km) from Tunjungan Plaza and 0.5 mi (0.8 km) from Joko Dolog Statue.

Make yourself at home in one of the 224 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Surabaya? This hotel has 1937 square feet (180 square meters) of space consisting of conference space and meeting rooms.

A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Entertainment
Non-smoking
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Professional property host/manager Pets not allowed

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

Important information

  • You need to know
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher
    • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
    • Property Registration Number 8120215221304, 55120
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately IDR 100000 per person
    • Airport shuttle fee: IDR 250000 per vehicle (one-way, maximum occupancy 3)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Indonesian

Nearby attractions

Dyandra Convention Center Surabaya 0.1 km / 0.1 mi
Sharp Bamboo Monument 0.6 km / 0.4 mi
Tunjungan Plaza 0.7 km / 0.4 mi
Joko Dolog Statue 0.8 km / 0.5 mi
Grahadi 0.9 km / 0.6 mi
Surabaya Youth Center 1.1 km / 0.7 mi
Balai Pemuda 1.3 km / 0.8 mi
Surabaya Plaza Shopping Mall 1.3 km / 0.8 mi
World Trade Centre 1.6 km / 1 mi
Submarine Monument 1.6 km / 1 mi
Grand City Surabaya 1.9 km / 1.2 mi
Korea Park 2.2 km / 1.4 mi
BG Junction 2.4 km / 1.5 mi
Cheng Hoo Mosque 2.6 km / 1.6 mi
Hero Monument and November 10th Museum 3.1 km / 1.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2014
  • hotel
  • MasterCard
  • Visa
  • City centre
  • Airport
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
Show 42 more facilities & services
  • Wi-fi
  • Local and international callsExtra charge
  • Secure parking
  • Airport ShuttleExtra charge
  • Room service
  • Laundry service
  • Medical service
  • 24-hour security
  • Bellboy service
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Lift access
  • Newspaper stand
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Electric kettle
  • Café
  • Bar
  • Restaurant
  • Non-smoking area
  • Smoking area
  • Banquet hall
  • Air conditioning in Restaurant
  • Conference room
  • Meeting room
  • Photocopier
  • Business centre
  • Audio-visual equipment rental
  • FaxExtra charge
  • MassageExtra charge
  • Spa treatmentsExtra charge
  • Breakfast
  • Buffet lunchExtra charge
  • À la carte lunchExtra charge
  • Buffet dinnerExtra charge
  • À la carte dinnerExtra charge
  • Half BoardExtra charge
  • Full boardExtra charge
  • Non-smoking establishment
  • Single-Use Plastic Free
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE WITH DOUBLE BEDDOUBLE • WITH DOUBLE BED • 1 Bedroom • 20 m²DBL.DB
    DOUBLE WITH DOUBLE BEDPhoto unavailable5 photos

    ibis Surabaya City Center

    DOUBLE WITH DOUBLE BED

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DB

    Room amenities

    • Toiletries
    • 220V power supply
    • Wheelchair-accessible
    • Housekeeping
    • Safe
    • Smoke detector
    • Plug adaptor
    • Bathroom: 1
    • Shower: 1
    • Hairdryer
    • TV
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Cable TV
    • Satellite TV
    • Slippers
    • Desk

    Facilities with extra charge

    • Wi-fi
    • Direct dial telephone

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARD • 20 m²TWN.ST
    TWIN STANDARDPhoto unavailable4 photos

    ibis Surabaya City Center

    TWIN STANDARD

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Room amenities

    • Plug adaptor
    • Housekeeping
    • Smoke detector
    • Cable TV
    • Satellite TV
    • Slippers
    • Desk
    • Toiletries
    • 220V power supply
    • Wheelchair-accessible
    • Safe
    • Individually adjustable air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • TV
    • Hairdryer
    • Shower: 1
    • Bathroom: 1

    Facilities with extra charge

    • Wi-fi
    • Direct dial telephone

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin PREMIUMDouble or Twin • PREMIUMDBT.PI

    Photos are not available for this room type.

    ibis Surabaya City Center

    Double or Twin PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CITY VIEW TWO BEDSTWIN • CITY VIEW TWO BEDSTWN.2B-CV

    Photos are not available for this room type.

    ibis Surabaya City Center

    TWIN CITY VIEW TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    CITY VIEW TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.2B-CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    ibis Surabaya City Center

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room PREMIUMRoom • PREMIUMROO.PI

    Photos are not available for this room type.

    ibis Surabaya City Center

    Room PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CITY VIEWTWIN • CITY VIEWTWN.CV

    Photos are not available for this room type.

    ibis Surabaya City Center

    TWIN CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUMDOUBLE • PREMIUMDBL.PI

    Photos are not available for this room type.

    ibis Surabaya City Center

    DOUBLE PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    ibis Surabaya City Center

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CITY VIEWDOUBLE • CITY VIEWDBL.CV

    Photos are not available for this room type.

    ibis Surabaya City Center

    DOUBLE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CITY VIEWRoom • CITY VIEWROO.CV

    Photos are not available for this room type.

    ibis Surabaya City Center

    Room CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST-1

    Photos are not available for this room type.

    ibis Surabaya City Center

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about ibis Surabaya City Center

8.4
Excellent
96 Reviews
Cleanliness
8.2 /10
Service
8.6 /10
Comfort
8.0 /10
Condition
8.2 /10
Location
8.0 /10
Neighborhood
8.4 /10
Value
6.0 /10
Amenities
8.4 /10
50 reviews shown
10/10
Exceptional
09 Jun 2026
Aziz
Great stay in Surabaya. Will definitely stay there again.
Self
8/10
Excellent
03 Jun 2026
Djulaikah
Can use a new set of pillows, as the ones used in the room is quite hard to sleep on
Self
6/10
Pleasant
15 May 2026
Fransisca
Average room. Staff were friendly.
Family
8/10
Excellent
19 Jan 2026
Michael
It was great for the value. Easy location close to mall and train station. Some amenities seems dated and need of repair. Overall comfortable and convienent! Friendly staff and security!
Leisure Self
8/10
Excellent
18 Oct 2025
Teck Ann
Standard of bath towels could be improved as they looked old and not well-cleaned.

Would be good if there had been a mini fridge in the room.
Leisure Family
8/10
Excellent
19 May 2025
KEITH

Excellent

Comfortable hotel, and after a long day travelling, we did not want to search outside for a meal, and ate here, food was very good, and also excellent choice of drinks
Partner
10/10
Exceptional
31 Oct 2024
shing hong
交通方便,價格合理。惟衛生清潔需要進一步增強。
Leisure Friends
10/10
Exceptional
23 Apr 2024
PATRICK
This property area is good. Walk 5 mins to one of the shopping mall.
Leisure Self
6/10
Pleasant
22 Apr 2024
Chuan Guan
The hotel is well maintained, friendly staffs but most can't speak foreign language like English or Mandarin.
Business Self
10/10
Exceptional
13 Mar 2024
Katie
Close to malls and restaurants, Ibis is located in the city center so I was able to explore and walk around. The facilities are great and offers breakfast as well. Very clean and definitely worth the stay.
Leisure Self
10/10
Exceptional
26 Feb 2024
Simon

SURABAYA FEBRUARY 2024

Nice hotel in a good location in the centre of Surabaya.

Good price and breakfast was included.

Staff were all very helpful and very friendly.
Self
8/10
Excellent
28 Jan 2024
lydia mason
Towels a bit old
10/10
Exceptional
06 Dec 2023
Ngai Weng
Clean and affordability
Leisure Family
10/10
Exceptional
07 Dec 2022
Angela
Great place that was very central & close to Tunjungan Plaza
Friends_and_family Friends
10/10
Exceptional
09 Oct 2019
Verified traveler

Great location!

Nice and affordable place to stay for business trip. Location is outstanding, in Surabaya City Centre.
8/10
Excellent
21 May 2019
Verified traveler
Service staff were friendly, effective, and efficient.
Leisure Friends
10/10
Exceptional
25 Sep 2018
Verified traveler
Nice and very clean hotel. Good breakfast, their breakfast start from 3am to 10am.
8/10
Excellent
07 Sep 2018
Verified traveler

Ok Ok. .. not bad

Overall Good. Receptionist friendly
Partner
8/10
Excellent
17 Aug 2018
Peter

City, private and quiet

I enjoyed my stay, and liked the location.
8/10
Excellent
28 Apr 2018
Kevin

A good city centre hotel

A nicely kept and well placed hotel but on a busy road. Dependent on room you do pick up on overnight noise.
8/10
Excellent
30 Jan 2018
Verified traveler
Kebetulan ada acara di gramedia Expo, dan Hotel ini persis di depannya. Kamar standar, dengan kamar mandi berukuran agak kecil. Rasa makanan breakfast lumayan, tapi pilihan menu agak terbatas.
8/10
Excellent
04 Dec 2017
Verified traveler

Good location and convenient to most places

I always enjoyed staying at IBIS hotel chains worldwide and this is no exception. The branding is one of 'value for money'.
8/10
Excellent
11 May 2017
Verified traveler
Key access for the elevator was not working properly.
8/10
Excellent
27 Apr 2017
Verified traveler
Nice and comfortable. No parking for micro bus, it's a bit terrible
10/10
Exceptional
16 Nov 2016
Peter

Glad to be back

I stayed in the hotel about 3 years, and it was nice to be back. The staff were friendly, and the seafood BBQ on my first day was great. The breakfast was good, and I really enjoyed my stay. I will consider the hotel on my next visit.
8/10
Excellent
30 Oct 2016
SHUK FUN LOUISA

will choose this hotel again

good, wifi connection was good, staff were friendly, the room was clean
8/10
Excellent
26 Jul 2016
Verified traveler

Great hotel for business

Nice stay
10/10
Exceptional
18 Feb 2016
Irwan

Great value hotel in central location

Great hotel, great service, great staff. Definitely will come back again.
8/10
Excellent
17 Dec 2015
tripaddict

Suitable for Short Staycation

The hotel is located across Dyandra Convention Center where the event which we need to attend is located. The location is centrally located in the city but quite far walking distance to eateries, local interests, or shopping centers.
Partner
2/10
Poor
02 Oct 2015
Andri
we stayed 13 days. no comment and don't want to visit anymore
Family
8/10
Excellent
17 Jun 2015
Raja

Very good !

Very good hotel :)
It will be very good if this hotel has pool
10/10
Exceptional
26 Feb 2015
Verified traveler

Recommended Hotel in Surabaya City Centre

Nice hotel in a convenient neighborhood. Parking space is a bit tight to maneuver, but it's good enough.
10/10
Exceptional
19 May 2026
SHUHEI
親切なスタッフ
Self
6/10
Pleasant
24 Apr 2025
Noboru
泊まるだけのリーズナブルなホテルをお探しなら良いです。立地も悪くないです。
朝食はバラエティに富んでます。味は普通です。
Business
8/10
Excellent
03 Oct 2024
Verified traveler
Nice hotel to stay in the middle of the Surabaya City. Near shopping malls. Clean hotel with great breakfast.
Friends_and_family Family
8/10
Excellent
13 May 2024
Sando
It’s a nice hotel, nice location.It is absolutely no problem for coming back next time!
Leisure Family
8/10
Excellent
28 Aug 2023
Rosel
Sehr gut! Alles war stimmig!!!
Business_and_leisure Self
8/10
Excellent
29 Feb 2020
Verified traveler

For improvement

Staff was sweeping during my lunch time (12:00-13:00) at restaurant. Cleaning up is good but better not to do during customers' breakfast/lunch/dinner time.
Business
10/10
Exceptional
16 Nov 2019
Verified traveler
Staffs all are good in English snd friendly helpful.
Business Self
10/10
Exceptional
13 Nov 2019
Verified traveler
空港からの送迎をしていただき、
ホテルフロント、ラウンジ等のスタッフの方々皆さんが親切な対応してくださいました。
機会があったらまた宿泊したいと思います。
Leisure Self
10/10
Exceptional
26 Aug 2019
Jean-Francois

Beau séjour!

Très bon buffet déjeuner, personnel souriant et accueillant, transport vers aéroport abordable, connexion internet excellente,
Allez y vous ne saurez pas déçu!
Partner
8/10
Excellent
28 May 2019
Pang Fun
職員主動,整體設施完善,附近有商場購物點
Friends
8/10
Excellent
23 Aug 2018
WALDEMAR
dobry,czysty hotel
Family
8/10
Excellent
29 Jul 2017
Verified traveler
Lumayan memuaskan cuma Wifi nya lemot
8/10
Excellent
29 Jun 2017
lilili

Cozy hotel

地點方便, 離最熱鬧的百貨只要10-15分鐘路程, 員工服務態度親切
提供提早入住方便旅行者可提早休息, 如需要計程車飯店都立即幫
忙叫車,以此價格來說CP值極高
8/10
Excellent
28 Apr 2017
Verified traveler

Puas dan menyenangkan

Kami puas dan senang menginap di sini Lain waktu ke surabaya hotel ini akan menjadi salah satu pilihan menginap kami.
10/10
Exceptional
08 Mar 2017
Verified traveler

便利で清潔

綺麗で快適。
駐車場も無料。
スタッフの応対も非常によい。
8/10
Excellent
20 Sep 2016
Merry

Hotel yang nyaman dan lokasi strategis

Cukup ok, menginap krn ada bisnis dan janji ketemu dekat ibis
8/10
Excellent
07 Sep 2016
RAMON

Cómodo para una rápida estancia en Surabaya

Buen precio y calidad.
Partner
8/10
Excellent
26 Aug 2016
Verified traveler

comfort stay

room was nice and clean. good budgeted hotel and can offer you comfort slept.

Location & surroundings

ibis Surabaya City Center
Jl. Basuki Rahmat No. 94 - 96, Surabaya, Indonesia

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ibis Surabaya City Center

42 hotel photos