Sheraton Surabaya Hotel & Towers

Indonesia , Surabaya
SURABAYA, Jl. Embong Malang 25 - 31, 25-31
Show on Google | Website | Map

100 reviews shown

10/10

Exceptional

07 Sep 2025

Rebi

Clean & Great Friendly Staffs

Business_and_leisure Family

10/10

Exceptional

01 Aug 2025

Andy

Fine

Stayed here for a business trip and it was all fine. Nice staff and rooms were nice. I suppose the only minor issue was the that showers had super low water pressure which may be an issue for somebody with long hair. But it wasn't so much of an issue for me.

Business

8/10

Excellent

12 Mar 2025

Singgih

Will like to share a staff name call Bodi very helpful and kind.

10/10

Exceptional

28 Jan 2025

Mike

Exceptional hotel with ver friendly staff and amazing food.

Leisure Self

10/10

Exceptional

26 Jan 2025

Clayton

Nice hotel with shopping and restaurants close by

10/10

Exceptional

25 Jan 2025

Bharat

Convenient location and very friendly staff.

Business

10/10

Exceptional

15 Aug 2024

Ramon

I stayed in the older condominium suites which was ok. It was nice 👌

6/10

Pleasant

28 Jul 2024

Stephen

Close to the mall and a swimming pool.

Leisure Family

10/10

Exceptional

05 Jul 2024

Manou

Amazing if you have kids visit the mall close to the hotel. There was so much to do.

Family

10/10

Exceptional

09 Mar 2024

Kevin

Quiet

10/10

Exceptional

21 Feb 2024

Chin Huei

I just stayed for 2 days. The view at the club room was beautiful in the evening.

Business

10/10

Exceptional

23 Dec 2023

SWANDAJANI

Friendly service, comfortable room

Leisure Friends

10/10

Exceptional

25 Nov 2023

Nenny

all great, love the ambience

Business_and_leisure Family

10/10

Exceptional

18 Oct 2023

John

Staff were helpful

Leisure Family

10/10

Exceptional

11 Oct 2023

John

The staff were very hospitable unmatched

Leisure Family

10/10

Exceptional

11 Sep 2023

Alwiya

Best location, the hotel is close to all the attractions

Leisure Family_with_children

8/10

Excellent

24 Aug 2023

Jessica

Great service provided. Friendly staff members. We received free upgrade and cake for birthday. It was a lovely surprise. The only negative feedback is the mosquitoes even though our room is on the 22nd floor!

Leisure Partner

10/10

Exceptional

06 May 2023

eep

This nice hotel for stay

Leisure Partner

2/10

Poor

04 Mar 2023

PIN HAN

the room is very smelly, condition really bad

Business

2/10

Poor

11 Dec 2022

Weifang

Upon arrival, the front desk staff tried very hard to sell me that my booking of “premium room with two double beds”is indeed “a double room with two twin beds”. She tried very hard to convince my reservation, even after she checked my confirmation email from Expedia, was a double room, forget about “two double beds”. She spent more than five minutes to convince me 2 twin beds is a double room that was my reservation. Wasted my time a lot for me to explain what two double beds means. Can’t believe this can happen with Sheraton Hotel employees as I once was a senior management staff in Sheraton Pacific region hotels.

Business Family

10/10

Exceptional

19 Sep 2022

Indra

Strong recommended hotel in Surabaya

The staff are nice and friendly , especially the staff from Bromo cafe . Chef Fitri , Mr. Jojok, Ms. Fitroh and Denny are giving good service, I am impressed . This is the strong reason I choose Sheraton Surabaya again for my long stay during my business trip.
The location also very good , connecting with the mall.

Business

8/10

Excellent

10 Mar 2020

Verified traveler

The in-room aircon not up to standard - doesn’t not reflect as per settings. Splendid staff in all departments

Business_and_leisure Self

10/10

Exceptional

23 Feb 2020

Emmy

We had stay at this hotel previously for 5 nights and we extended our stay for another 5 nights. We love this hotel. Great location and connects to the Tunjungan Plaza shopping mall. Excellent customer service, all employees are super friendly especially the Bromo Cafe. Excellent complimentary breakfast for two. Definitely will stay here again. Thank you to Cafe Bromo managers and team for excellent service. This is the Best friendliest hotel that we have ever stayed. Best breakfast!

Friends_and_family Family

10/10

Exceptional

23 Feb 2020

Verified traveler

Great location and connects to the Tunjungan Plaza shopping mall. Excellent customer service, all employees are super friendly especially the Bromo Cafe. Excellent complimentary breakfast for two. Definitely will stay here again. Thank you to Cafe Bromo managers and team for excellent service.

Friends_and_family Family

4/10

Poor

17 Feb 2020

Jacob

Short stay in Surabaya Sheraton

Water pressure was non-existing for the showers, bedsheets were dirty and stained plus the welcome card was addressed to a wrong guest.

Friends_and_family Family

10/10

Exceptional

15 Feb 2020

Yuni

All good

It was a great short stay

Business

8/10

Excellent

30 Jan 2020

Verified traveler

Even though the room is smoke free, i can still smell cigarettes residue especially in the bathroom.
Room is spacious, fits a family of 4. Staff is extremely friendly and helpful.

Friends_and_family Family

10/10

Exceptional

02 Jan 2020

Verified traveler

amenities need to be improved

Hotel location, breakfast, service was great. Need to improve room amenities (especially hairdryer - it’s mentioned “turbo” but not really turbo on it and TV was too small)

Definitely will come back to this hotel

Friends_and_family Family

10/10

Exceptional

18 Nov 2019

Verified traveler

It was amazing

Business

10/10

Exceptional

29 Oct 2019

Ariadi

Best choice for families

Amazing City location

Family

10/10

Exceptional

07 Oct 2019

Verified traveler

Indeed it is a 5 star hotel,
The front desk staff, the concierge, and everyone else was outstanding.
I had my room cleaned everyday by Miss Lilis who did an excellent job
The location of the Sheraton Hotel is perfect, within steps from the Tunjungan Plaza Shopping center.

Friends_and_family Family

8/10

Excellent

08 Sep 2019

Verified traveler

The hotel is very nice and the staff are excellent.

Leisure Family

10/10

Exceptional

12 Aug 2019

Verified traveler

Location was fantastic and staff were helpful and courteous

Leisure Family

10/10

Exceptional

20 May 2019

Kingpetch

The hotel is located in great location and connecting to shopping mall.
Staffs here are so nice and helpful. Happy experince here for me

Business Friends

10/10

Exceptional

01 May 2019

ANTIPAS IV

Very friendly staff 👍

10/10

Exceptional

19 Mar 2019

Verified traveler

Friendly services, clean and comfortable room and very convenient with a mall just right beside.

Business Self

10/10

Exceptional

17 Feb 2019

Verified traveler

Good service and comfortable stay

Nice and comfortable hotel with nice breakfast. Only downside is there is a loud noisy sound coming from plumbing sometime at night

10/10

Exceptional

22 Jan 2019

Verified traveler

Probably the best in Surabaya. It is convenient to shopping and restaurants.

4/10

Poor

14 Jan 2019

LYW

Close to the mall, but hotel room is old and not in good condition. Toilet smells of sewage and stains on towels and beddings. Understand hotel will undergo renovation in Feb.

10/10

Exceptional

07 Jan 2019

Linda

Great location

Family

10/10

Exceptional

03 Dec 2018

Reza Nugraha

Sheraton Surabaya

my favourite five star hotel to stay. great location, great hospitality by the hotel staffs, nice room

Partner

8/10

Excellent

01 Dec 2018

Verified traveler

a short and ok stay

it was an okay experience for the standard that you may expect from sheraton

10/10

Exceptional

06 Aug 2018

Bing

Sheraton is my Favorite Hotel..
Fast check-in, Friendly staff, Upgraded Room, Connected to the Mall..
Nice location..👍

8/10

Excellent

03 May 2018

William

Always good staying at Novotel Surabaya

I stay here often just for some room service and swimming. The food is very good and promptly delivered for room service.
I asked for a bucket of ice to be delivered to my room so i could chill my wine and ordered 3 small cokes. They instead brought me a bowl of ice and 3 cokes and charged me 192000 rupiah for ice. I was quite shocked at the sprice for ice and 3 small cans of coke.

10/10

Exceptional

31 Mar 2018

Conny

All in one

Really nice to stay here, all shopping, eating, go around, tired jumping to d bed, love it😘

Family

6/10

Pleasant

30 Mar 2018

Verified traveler

The “deluxe suite” look bare and not well thought out.

6/10

Pleasant

29 Mar 2018

Nurhasanah

The room is old , carpet is dirty but the service is good . I want to stay Sheraton again if the room is clean .

8/10

Excellent

19 Jan 2018

Fran

Old hotel next to shopping mall

Hotel is nice but desperately needs a renovation for a 5 star hotel. Reception staff were great as well as Pak Bagus and Pak Eko at concierge who coordinated all multiple requests and provided a personal touch by confirming everything via WhatsApp prior to our stay. Had a lot of issues with housekeeping staff who delivered our laundry however, with one staff lying about the delivery when our laundry went missing. Buffet breakfast was satisfactory with many selections of western and Asian food. Overall an ok stay with the highlight being located next to the mall for convenience.

8/10

Excellent

14 Jan 2018

Verified traveler

Good location for the shoppig mall

Happy with the accomodaiton - one of the best in Surabaya

10/10

Exceptional

25 Dec 2017

MING HONG

Holiday at Surabaya

The swimming pool is not well maintenance, the pool's pump seem not working, no attendant at counter

Family

8/10

Excellent

14 Nov 2017

Kent Guan

The stay is good but the room look old.

10/10

Exceptional

27 Sep 2017

Lim

Good guest experiences

Sheraton Surabaya managed to provide both of us with good hotel guest experiences e.g. services provided by Wisnu, Benny, Yvone& Yume at Club lounge and Bapak Bagus at Concierge. We will come back & recommend friends to this hotel.

Partner

8/10

Excellent

18 Sep 2017

Rob

Room had a few problems...when lights were shut off at night, the light on the tall standing room lamp kept flashing about every 10 seconds (oddest thing), so I unscrewed bulb each night to avoid problem.
Fridge not very cold in room.
Charging bay built into night stand was just about falling off unit, so I didn't use it.
No buybacks at bar.
Otherwise, very nice hotel and stay!

10/10

Exceptional

30 Jul 2017

Esther

Nice comfortable hotel next to mall

Check in and check out was seamless, lovely staffs and room was super nice.

10/10

Exceptional

09 Jul 2017

Urs

Short stay in Surabaya

Great hotel in the center of Surabaya. Direct access to the famous Tunjungan Plaza mall. Some of the surrounding buildings are still under construction. It wasn't noisy because of this but the view out of the room was on a construction area and also to get to the hotel you have to pass the construction area or coming though the mall.

Family

10/10

Exceptional

13 Jun 2017

krista

Amazing service! Great location!

8/10

Excellent

05 Jun 2017

Bernard

Nice place to stay in with big shopping mall

It's quite good, except that it's ramandan
So alcohol is a no no, there's plenty of restaurants and shops below the hotel!

8/10

Excellent

02 Jun 2017

LIM

Goods

Overall good

10/10

Exceptional

28 Apr 2017

Abdulrahim

old hotel but good maintenance

it's nice

8/10

Excellent

01 Apr 2017

Verified traveler

Nice hotel with good location

-nice weekend holiday with great shopping possibilities.

Partner

4/10

Poor

16 Jan 2017

Verified traveler

Room needs proper cleaning!

Room was infested by bed bugs and some insects flying around the room. Very poor housekeeping.
Received an upgrade but since it was 11pm at night didn't really enjoy the stay at all.
Disappointing.

10/10

Exceptional

06 Jan 2017

uni murni

Hotel with a great hospitality.

My night stayed was great as i was at the club level. The staff attended to us offered us great hospitality. We were satisfied with our stay there. For Sure we will make a come back!

Family

8/10

Excellent

16 Dec 2016

Verified traveler

average

very smooth check in and the room was nice.but the bad side is the the hotel was under restoration its abit noisy

Partner

8/10

Excellent

25 Jul 2016

Lizzeh

Nice hotel connected to a shopping mall

Sheraton was a lovely place to stay. Upon arrival we were greeted warmly by the hotel staff which made our first visit to Surabaya homely. Conveniently, Sheraton is connected to an extensive shopping mall with a good mix of the usual brands as well as local delights.

8/10

Excellent

05 Jul 2016

Verified traveler

I am a frequent visitor of this hotel. On my last visit, the f&b @ breakfast buffet was downgrade in term if taste. L

8/10

Excellent

25 Jun 2016

Ahmed

Business trip

There is a room for service imrpovement

10/10

Exceptional

25 Jun 2016

excellent

it's awesome

8/10

Excellent

04 Jun 2016

Julian

Right by the shopping action

Stayed 2 nights primarily because Sheraton adjoins Tunjungan Plaza, the largest mall in Surabaya. That sums it up really.

Partner

4/10

Poor

27 Apr 2016

Verified traveler

A bit disappointed.

Under renovation. Room too hot. Noisy building works.

10/10

Exceptional

18 Mar 2016

Amran

Nice hotel with a huge shopping centre

Enjoyed the club Sheraton facilities - complimentary afternoon tea and evening refreshment. Big room with enough amenities. Wonderful, helpful and friendly staff. A huge Shopping centre is attached to the hotel through an exit adjacent to the lobby. Affordable Taxi is available to get you around the city all day. The gym is also well equipped. Sadly, the huge pool is a little dirty with some litter (small styrofoam boards throwing into the pool) that were not cleared.

Family

8/10

Excellent

21 Feb 2016

PERVEZ

Once a Must

Nice place to stay with the best Service and smile

10/10

Exceptional

21 Feb 2016

Retno

Good

Very comfortable

Family

10/10

Exceptional

04 Feb 2016

Verified traveler

good and comfortable hotel stay especially the very comfortable club room. Only complain is glass for water in club room do not seem very clean

8/10

Excellent

27 Jan 2016

Natasha

City Centre hotel

Then hotel has excellent staff and is centrally located connected to a big shopping mall which makes it very convienienient . The breakfast has good variety and the rooms are of good size & very comfortable . Definitly a good choice for a business traveller or even families on holiday .

10/10

Exceptional

07 Jan 2016

Biow Chainn Sherry

Wonderful accommodation at Sheraton Surabaya Hotel

Booked 2 connecting rooms for a 4 nights/ 5 days stay. Nice hotel. Safe security, friendly & helpful staffs.

Family

4/10

Poor

17 Nov 2015

Kit Yee

Sorry to say that, the room condition is not what I had expected from Sheraton. My first room had dirty carpet, rusted mirror, and the room condition made me feel unfortable. Then I asked to change to another room, which was next to the lift, and I could hear the wheel running when someone use the lift. Finally, the third room is ok, up to a standard of a hotel, clean, tidy, comfortable bad, but still I would expect more because it was Sheraton. At the end, the staff service was very good, very polite.

10/10

Exceptional

16 Nov 2015

Sriati

Sheraton

I always like to stay here whenever I am in Surabaya, my family can visit me anytime, the staffs are helpful, very handy as it's close to TP

Family

8/10

Excellent

21 Sep 2015

Verified traveler

Good location and friendly staff

As always we love to stay in hotel because of location,comfort and friendly staff. After the completion of conctruction around the hotel it would more pleasure to stay.

Family

8/10

Excellent

31 Aug 2015

Verified traveler

love this hotel

Overall is good. I have been staying in this hotel for more than 20 years. But at this moment, the surrounding hotel is under contruction so it's a bit noise and dusty.

Family

8/10

Excellent

26 Aug 2015

Mansour

Close to mall

It is far from airport . But a good mall is attached with it . Washroom need pest control as I saw cockroaches in washroom .

8/10

Excellent

02 Jul 2015

Verified traveler

Close to Tunjungan Plaza

Hotel is expensive compared to other hotels in the area

8/10

Excellent

17 Jun 2015

Verified traveler

nice stay

It would great after the construction is completed.

8/10

Excellent

10 Mar 2015

Mick

Door problem

The overall was a good stay.

The only discomfort was the unit I am staying 1404, the door has problem & need to be pull tightly to closed it.
Just as I found after their room make-up, my room was properly closed due the door.

8/10

Excellent

22 Feb 2015

Asia Travels

Excellent Place to Stay - Would Go Back

Amazing staff. The concierge helped me plan my whole Mt. Promo trip---contacted the drivers, ensured I went to see specific places for photography, etc. Food was good but the Staff is the reason I would go back.

10/10

Exceptional

20 Jan 2015

JUlie

NIce hotel close to Tunjungan Mall

I love the hotel cause very clean, staffs are friendly , their fitness room are amazing and breakfast in the Club and Café Bromo were fantastic

8/10

Excellent

04 Jan 2015

Verified traveler

Sheraton Surabaya

Excellent location. The hotel is annexed to a huge shopping mall.

Family

10/10

Exceptional

12 Nov 2014

clarin

Great Hotel

great location (right next to the mall); ease of looking for non hotel foods, and getting the famous kopi luwak. :) hotel is awesome...been staying here for the past 4 years every time i visit Surabaya!

10/10

Exceptional

02 Oct 2014

clarin

Great location, great stay!!

I stay at Sheraton Surabaya every time I visit Surabaya for business trip. Its ideal location and the ease to be able to walk around a decent size shopping mall make the stay worth while. Staffs are very polite and professional, way way better than those in Sheraton Dongguan. Love Sheraton Surabaya

10/10

Exceptional

01 Oct 2014

yuliasari

great room, location

8/10

Excellent

13 Sep 2014

Nice hotel, close to shopping centre

Everything was good apart from lack of security. Lots of security guards but not doing their job properly. Because we had a stalker all the way to our level and was stalking my husband at Tunjungan for 2 hours. It was creepy. They should check every single person who will enter the building carefully. The shopping centre is fine, but if they can go in to the hotel lift and get in to some levels without card, it's scary.

8/10

Excellent

03 Jul 2014

Verified traveler

Very nice hotel, close to shopping

Good hotel with a convenient location for shopping.

6/10

Pleasant

23 Jun 2014

yogan

Hotel Next to a Shopping Certre

Stayed at the Club Floor for 3 days. Was attended to by very attentive staff. The stay was pleasant. Room was a bit wanting in that the bathroom was dirty with old stains. There was a stale smell in the room and bathroom.
While the club floor was simple and sufficient however it lacked in food and variety.

10/10

Exceptional

20 Jun 2014

yuliasari

strategic location

next to shopping centre

10/10

Exceptional

18 Apr 2014

Fairy

Superb

What can we say, just simply Superb.... stayed at
at the Club Room at Sheraton Surbaya.
It was smooth sailing from the time we checkin till we checkout at the Sheraton Club.
We arrived early and was given a room with no hassle. Room is spacious and we love the
comfy bed & pillows.
The meals ( Bfast, lunch & dinner ) we had at Cafe Bromo was excellent.
The pre-cocktails snacks & drinks at the Club were very good too. Very comfy , cosy and great
ambience.
Location of the hotel is exceptionally convenient, just next to the biggest Mall in Surabya.
The staffs gave excellent & personalised services throughout our stay.
Kudos to them.

Room Tip: The Club floor is a great place to stay.

10/10

Exceptional

09 Feb 2014

mike

Facilities: Top of the line; Value: Amazing; Service: Remarkable; Cleanliness: Spotless;
staff are always friendly

4/10

Poor

05 Feb 2014

Verified traveler

too old, need some renovation

10/10

Exceptional

26 Dec 2013

lily

great location

The room we stayed in has a lot of signs of wear & tear. Maybe it is time to start renovating older rooms. Staffs are great. Great size room with comfy beds. The location next to the shopping centre is very convenience.

8/10

Excellent

23 Dec 2013

Vivien

Great location

Great location,a big shopping mall is 5 minute walking distance away from the hotel.

8/10

Excellent

02 Dec 2013

Verified traveler

Convenient to shop

Entrance signboard can't view. Sighboard black in colour lighting wash it , not highlight out.Difficult to find.