Name: Tunjungan Hotel
Address: Jl. Tunjungan 102 - 104, 102-104, Surabaya, 60011, ID

Tunjungan Hotel

Surabaya · Indonesia

Jl. Tunjungan 102 - 104, 102-104View location

20 reviews shown

4/10

Poor

27 Feb 2026

The bathroom shower did not work properly. The bathtub floor was cracked and unsafe ans discolored

Business

10/10

Exceptional

04 Mar 2024

N r

Good location. Great pool always in the sun. And clean. Hotel is dated but how it is it’s a nice hotel and decent location everything you would want. Room was huge everything nice and bed comfy

Self

2/10

Poor

08 Jun 2023

Shahul Hameed

Hotel needs full makeover

This hotel needs a huge makeover and refurbishments. Service is extremely bad. Door locks malfunctioned few times. No word of apology for the inconveniences caused. We chose this hotel only for its location.

Friends_and_family Family

4/10

Poor

27 Jul 2019

Lim

Hotel interior condition equivalent to 2.5/3-star.

Bedsheet & pillow-case,towels,etc. looks old & yellowish. Need to be changed & upgraded.

8/10

Excellent

24 Nov 2018

Emaenula

Good 👌

6/10

Pleasant

05 Aug 2018

sufi

Near to Tunjungan Plaze

old hotel with old facilities. Needs abit of a revamp.

4/10

Poor

22 Jun 2018

Disappointing ...

Not too bad overall, the location is great, but the hotel is invaded with family groups lacking any kind of respect for other customers. The breakfast experience was awful in between those people …
Breakfast buffet offer is also much less than a few years back.
I did enjoy the big room, there's space enough, but the bathroom is clearly in need of deep renovation.
Same goes for the lifts ...

2/10

Poor

21 Jan 2018

Andrew

Very poor maintenance

The hotel was built to a high standard, probably about 30 years ago. However it has not been maintained properly. The lobby looks good. But from the lift onwards, you can really see that a tired looking hotel. The bed was comfortable.
Water from the tap at the sink goes in different directions because it it partially clogged. Should either be serviced or changed. The sink outlet was also clogged.
Stayed 2 nights. On the first morning, I had only cold water from the shower. On the second morning, there was hot water.
The jug kettle provided was so old that the heating element that boils the water was corroding away.
There is no working desk, so I had to use the TV table to work on my laptop.
Iron and board is not available even upon request.
This hotel is totally not suitable for business travellers.
Breakfast spread was fairly good. However there were a few vegetables at the salad bar that had started becoming rotten.
One of my colleagues got stuck in the lift for a few minutes.
Maintenance is poor, and it does not seem that the people up-keeping this hotel are doing their job.
All of us colleagues staying during this visit agreed that we would never stay in this hotel again.

4/10

Poor

15 Nov 2017

Viswanaden

Not worth a 3 star hotel. Really dirty

Really dirty room, no view at all. Asked for a room change and they gave me another one which was worst.
For sure not a 3 star hotel. Some 2 stars hotels are much more better.

2/10

Poor

19 Oct 2017

Teh

won't go back again

-water no pressure
-cockroach in bathtub

6/10

Pleasant

19 Oct 2017

Verified traveler

Very convenient location next to Tunjungan Plaza

Close to Tunjungan Plaza

8/10

Excellent

20 Nov 2024

Yahya Adiatmaka

Hotel ok dan bersih, sayang tempat fitness tidak

Hotelnya ok. Kamar dan kamar mandi bersih. Cuman sayang sekali nggak ada stikkontak dekat kasur, jadi kalau mau cas hp dekat tv.
Tempat fitness tidak terawat, kualitas jelek.

Friends_and_family Family

8/10

Excellent

27 Jun 2024

Boy

Liburan awal tahun

Kamar besar, bisa muat kekuarga.
Hotel sudah lumayan panjang usianya

Friends_and_family Family

6/10

Pleasant

13 Jul 2023

Outdated, good location and nice food.

We didn’t receive what we booked and when asked for the rooms we had booked and paid (and were guaranteed), we got no explanation or the room we had booked. Service only wanted us to sign the form and did not inform us about breakfast or anything for that matter. We also mistakingly had wrong breakfast vouchers. So we came back to arrange it accordingly so we could get breakfast the next day.

The communal areas (outside of the lobby) are not well maintained, we had a clogged bathroom upon arrival and our window looked out upon a stained brick wall. Let’s leave out other details. Turn down service was good considering providing towels.
The location is good depending on your itinerary, the hotel is located between entrance 1 and 6 of Tunjungan plaza. This can be convenient if you wish to have rather a lazy or luxurious stay.
Food is good, but come early.
Thank you for the stay. Little tip, we could understand behasa and understood what your staff were saying over tourists during our stay….

Friends_and_family Family

6/10

Pleasant

07 Nov 2020

Verified traveler

ショッピングモールに近いだけで、おすすめのホテルではありません。
古い部屋ではありますが、掃除か行き届いてないので余計に汚く見えます。
コロナのせいもあってか、朝食はとても貧弱でした。
このホテルに泊まるくらいならば、少し値段ははっても他の星4ホテルをお勧めします。

Self

6/10

Pleasant

11 Dec 2019

WiFi not active.

Business

4/10

Poor

22 Jul 2019

Chien-Wei

facility is very old. air com cannot adjust, towel is old, gym is closed, elevator is slower than my grandfather, the fastest internet speed only 0.5M, download email needs spend over 30mins everyday. breakfast is poor. Only location is good, staff is friendly and water pressure is strong(10F).

6/10

Pleasant

02 Nov 2018

Verified traveler

立地場所は素晴らしい

歩いて行ける距離にショッピングモールがあり、便利。
ただし、ホテル自体は古い。部屋もあまり綺麗ではない。
エレベーターはかなり遅い。

10/10

Exceptional

09 Nov 2017

EUNHYEOK

수영장에 사람이 없어서 혼자 유유히 떠다니면서 여유를 즐겼어요
둥둥떠다니면서 하늘을 보면 고층건물들이 보이고 마치 제가 부자가 된 기분이였어요

6/10