Name: Holiday Inn Express Surabaya CenterPoint
Address: Jln. Kedungdoro, 58, Surabaya, 60251, ID

6/10

Pleasant

06 Jun 2026

Elisabeth

The room I’m in not as clean as expected. I can see visible dust in some part of the desk, bathroom and carpet.
There is stain in our bed cover.
The staff is helpful and the breakfast is good.
Gym facility is good, the locations is great
Overall is an alright stay

Friends_and_family Family

8/10

Excellent

25 May 2026

Elisabeth

Floor still had hair, but the place was overall nice and conveniently close to street food, mall etc and pretty good location

Friends_and_family Family

10/10

Exceptional

24 Mar 2026

Tamara

The location was great ... far enough from congestion but close enough to walk if needed. Night food markets down the street.
Good variety at breakfast.
Only issue was room cleaning was before 10am.

Partner

6/10

Pleasant

18 Oct 2025

Joanna

Good service in an old hotel

Staff is very attentive, kind, and helpful. Hotel is otherwise not in good condition. The public spaces and restaurant are nice and in good condition. However, elevators are very slow. Hallways and rooms are old and not in good condition, disappointing for IHG brand. The bathroom is old with rust on the fixtures. Only given 2 towels and they are gray, stained, and smell bad. One of the bedside tables appeared to be falling apart. Bed was okay. AC not very strong. Only positive was the service provided by staff. The hotel is otherwise in poor condition and not like other IHG brand hotels.

Self

8/10

Excellent

03 Sep 2025

Elisabeth

Great stay in the middle of the city

The overall stay is good, the staffs are friendly and accomodating, the service is good, breakfast great. It just a tiny details like the pillows I think is a bit overdue, the shower head that keep falling down when I was showering.
I choose this because it close to my parent house and there are arrays of choice foods around the hotel. Close to BG junction, TP and Tunjungan street.

Friends_and_family Family

10/10

Exceptional

16 Jun 2025

Alvernia

it was a good stay

Business

10/10

Exceptional

09 Dec 2024

HJ

Love everthingelse except my room. Should have selected superior room rather than a standard one. The standard room I was assigned to seem to have depleted. No changing room because hotel was on busy week. Breakfast were awesomeeee. The resto even prepared us 'take away' brealfast ad we checked out during early hour of the morning (2 AM). Room service Excellent.

Leisure Friends

10/10

Exceptional

14 Sep 2024

Roger

Well Surabaya is my hometown I grew up ; my husband little bit older than me and he is 79 year old ( he is Disabled) , but he enjoy stay and greet staff
Thank you very much
Dwi & Roger 🙏🇮🇩🇺🇸

Friends_and_family Family

8/10

Excellent

30 Jul 2024

Verified traveler

ada kebocoran dari plafon diatas westafel

Business

8/10

Excellent

21 Jul 2024

KHAMIS NOORUL FADZLEE

Central location, and easy to access to major part of Surabaya, staffs are friendly and would recommend if your looking for a quick budget stay in the city.

Business_and_leisure Self

8/10

Excellent

25 May 2024

Silvie

Good stay

6/10

Pleasant

08 Apr 2024

Michael

Room was ok and so far all except safety box worked well. Corridors on 7th floor have plenty water leak marks on ceilings, definitely need some fixings. Rooms have all in one shower gel in shower but no soaps or anything else apart from toothbrushes kits. Breakfast could have been better no continental choices apart from two type of fruits and cereals. Bit disappointing for 4 star hotel to have mini salad bar and asian dishes only

Business Family

6/10

Pleasant

27 Dec 2023

Verified traveler

so so stay

I have to say I picked that hotel because of the reviews. I was expecting something amazing, but that is not what I got.
My room had the worst bed ever. We all left with body pain. The sink handle leaked, so every time I turned on the water the entire sink area got wet. The aircon was no good. It was either too hot or too cold. They messed up my room service order.
The staff was very helpful and friendly. I will say the food was delicious. I enjoyed breakfast and the room service food was good, it just was not correct.

Friends_and_family Family

6/10

Pleasant

23 Dec 2023

Allan

Tired hotel with noisy air conditioners and stained carpets.

10/10

Exceptional

17 May 2023

raymond

Well located

Comfortable beds and room. Nice equipped gym. Full tasty asian breakfast buffet.

Friends_and_family Family

2/10

Poor

05 Mar 2023

damon

The air conditioner had issues in two rooms i stayed. Had to move rooms twice in 2 nights stay. Not recommended and will not stay here again.

Business

10/10

Exceptional

06 Feb 2023

rudy

Especially all the staff I came in contact with, all of them

Leisure Self

8/10

Excellent

08 Jun 2021

Verified traveler

Good location in the city centre, and a lot of local food around.

staff are friendly and polite, however, can be more attentive

Business Self

8/10

Excellent

03 Jan 2021

Verified traveler

Excellent stay for short stay or transit. Staff was polite.

Leisure Self

8/10

Excellent

02 Mar 2020

Verified traveler

Good breakfast, the staff I had contact with knew very little English but overall very friendly.

Business_and_leisure Partner

10/10

Exceptional

27 Feb 2020

Verified traveler

Clean room, cool view of the city, really nice Indonesian breakfast.

Partner

2/10

Poor

01 Jan 2020

Yasu

Why even Refrigerator is not effective, we have to pay for Ice?

Also Amenity is very poor. no hand towel, no cotton swab.

Leisure Self

4/10

Poor

26 Dec 2019

Verified traveler

Over rated hotel need improvements

Front desk staff were not helpful enough. They let one woman working alone handle so many people luggages while they stand idle. Terrible parking arrangement. Terrible breakfast. Only the beds were comfortable and the rooms were clean.

Friends_and_family Family

8/10

Excellent

07 Oct 2019

Verified traveler

I didn’t like the massage personnel she had a smell and wasn’t nice

Business Self

10/10

Exceptional

12 Sep 2019

Waldemar

Clean, new, comfortable. For a mid-range property, it was great.

Business

10/10

Exceptional

24 Apr 2019

Suman

Short and economic

8/10

Excellent

06 Dec 2018

Sya

Good experience

6/10

Pleasant

02 Oct 2018

Chang

The hotel from the picture it show wonderful but on arrival. It was not as I expect...location is so so and nothing much around the area.....compare to Dragon Palace hotel...which it look elegant and nearby mall and food store.... staff very helpful....

Friends

8/10

Excellent

10 Sep 2018

Zuhaifulnizan

Hi. Im zul. Nice hotel. Good staff. Very clean....

8/10

Excellent

17 Aug 2018

Peter

Holiday Inn With Quietness

I enjoyed my stay there with friendly staffs, and the meals were delicious typical Indonesian. The major shopping malls were 15 min., by taxi, away.

8/10

Excellent

14 Jul 2018

km

Nice hotel nearby lical food outlet

Convenient walking distance to surrounding local food outlets and less than 5 minutes drive to one of the biggest shopping malls in town.

8/10

Excellent

29 May 2018

Elangovan

Nice hotel and very clean

Very good hotel but shopping mall very far , they could arrange shuttle bus to tunjenghan mall
Staff are very respect and polite.

10/10

Exceptional

27 Mar 2018

Verified traveler

Great experience, great stay, and good service.

Nice breakfast, strategic location, amazing hotel room view.

8/10

Excellent

10 Mar 2018

Verified traveler

Nice stay. Overall still new. Quite a satisfying stay for a night.

10/10

Exceptional

19 Feb 2018

jeffrey

Customer Service

Very good customer service provided by all departments

8/10

Excellent

13 Aug 2017

Zhi Kim

Good choice & valued for money for short stay

A comfortable 1 day stayed as the hotel staffs were friendly & helpful. The room was clean & big, breakfast was nice.

Partner

10/10

Exceptional

22 Jun 2017

Verified traveler

Very nice hotel. About 45 minutes from airport. Laundry room was great. Tokens and soap provided for less than $2 US. Crowded restaurant in evening due to Ramadhan. Staff very helpful.

Partner

2/10

Poor

20 Jun 2017

firdaus

avoid this hotel!

this is a hotel everyone should avoid!
the room is okay. the location is not bad at all!
but the service is a total nitemare!
worst than Freddy!
i ordered a fried rice and a chicken noodle. it was sent to my room when its cold oredi!
and the worst is they said they forgot to put the additional ingredient along, such as chille, etc.
i called and asked! then after 30 minutes they send another person back to my room with the wrong ingredient again.
the food is total cold and not worth eating anymore.
the staf they just dont care! i reported to the front office. and the looks in their eyes was a total insult! \" hey eat your food and get out of my sight! i am not resposible for it\" thats the kind of stare that i get from them.
i checked out directly before even laid on the bed. not to forget throwing the key infront of everyone at the lobby cause rhey just dont care!
so why would i care???

avoid this nite mare guys!
do not stay in this hotel.
i suggest for hotels.com to stop workkng together with this embarashing service hotel!

8/10

Excellent

18 Jun 2017

Melissa

Clean and comfy

Comfortable and clean, great to explore the city.

Family

10/10

Exceptional

08 Jun 2017

georgia

swiss berlin hotel is wonderful,

everything is great in that hotel ,location ,people , i have had wonderful stay !

8/10

Excellent

31 Mar 2017

Julie

A Pleasant Stay

Was greeted by friendly and polite hotel staff. Cleanliness of the room was ok. The breakfast buffet has lot of varieties to choose from and they change the menu daily. Overall i had a pleasant 3 night stay at this hotel. I would recommend to my friends if they are visiting Surabaya.

8/10

Excellent

12 Mar 2017

Devin

Nice hotel right in the city centre

The location is really good. Near to Tunjungan Plaza. And there is convenience for transport in getting Uber/Grab.

Room was clean, and breakfast buffet is awesome

8/10

Excellent

04 Feb 2017

carl

Not bad for a cheaper hotel experience

Very helpful and nice people at hotel and in town.

10/10

Exceptional

01 Oct 2016

Ken

Good hotel and polite and helpful staff.

Family

10/10

Exceptional

21 Aug 2016

Aijlie

Nice hotel in the city

All staff are nice, helpful, room is clean , breakfast serve early, for guests departure early still can enjoy breakfast before flight!

10/10

Exceptional

21 Aug 2016

BharatBhushan

Great Thoughtful Hospitality

It was great staying at this hotel for the proximity to the malls and other strategic monuments. The laundry facility was awesome.

Family

10/10

Exceptional

13 Aug 2016

DONALD

stay here when in surabaya

nice quiet night , a great nights sleep

Family

10/10

Exceptional

29 Jul 2016

Marthrie C

Great Value For Money

Great hotel, great service, wonderful facilities, great value for money. One of my best experience in staying with Holiday Inn

10/10

Exceptional

14 Jul 2016

Bilal

Nice Hotel

Very clean hotel. Staff excellent and very friendly. Comfy beds.

8/10

Excellent

12 Jun 2016

tjio

Nice location, clean and comfortables room

This hotel is good for stay 'coz the location is near from anywhere. Room is clean and comfortable. The staff is friendly and helpful.

Family

4/10

Poor

28 Mar 2016

CHAEWON

ok budget hotel but bad neighbourhood

The hotel was ok but the neighbourhood was not so nice. I recommend this hotel but not recommend to visit to Surabaya for a personal trip. It is not the traveller's destination.

Family

8/10

Excellent

07 Dec 2015

Mohammed Ramlee

A one night stay

We did a one night stay in this hotel as we had to move on to another city after that. The hotel has self-service laundry which was what we needed as we came from Madakaripura Waterfalls prior to the stay. We arrived late in the evening and we needed to get our wet clothes clean and dry before our flight the next day in the afternoon. The hotel staff advised us that even if we were to send our laundry for dry cleaning through the hotel, they cannot guarantee that we'll get our laundry before we fly off. They suggested the option of self-service laundry which was available in the hotel. We had to buy tokens from the front desk and we had our laundry done within two hours the next day before we left the hotel.

The staff was also friendly and helpful with our queries.

Family

8/10

Excellent

06 Dec 2015

Junainah

Ok ok hotel

Comfortable & clean, WiFi okay, breakfast quite good, air-con didn't work till we called the housekeeping to check but fast response, location just normal neighbourhood-nothing interesting, didn't see any shop nearby

Family

10/10

Exceptional

20 Nov 2015

Yesika

Overall it was a good place for the business trip. And near the hotel there is a Kwetiau famous local food that you can try

10/10

Exceptional

04 Oct 2015

Ebrahim

Holiday Inn express surabaya

Awesome hotel. Very new and clean with great malls in walking distance

10/10

Exceptional

05 Jun 2015

Susanna

Great value!

Really good value hotel. Cheerful and efficient staff. Lovely touch with firm and soft pillows. Would defo stay again when revisiting Surabaya!

Partner

8/10

Excellent

21 May 2015

pek chu

good .

nice room , big comfortable and clean.
close to shopping mall tunjungan plaza,taxi around from hotel to T plaza rp13000 one way and hotel can arrange.
good service.

Family

8/10

Excellent

11 May 2015

Verified traveler

Bandung stay

Overall was a very nice quality hotel, but it needs updated. The staff was very nice and professional in their duties.

Partner

8/10

Excellent

10 May 2015

Verified traveler

Comfortable and affordable

Staff were very friendly and attentive. Check-in and check-out process was smooth and the room was very comfortable. Getting around is easy and there's a lot of street food outside of the hotel in the evening.

10/10

Exceptional

05 May 2015

Mohamad Azim

holiday Inn express surabaya...great hotel.

Great hotel. Bed and pillows were fantastic. Staff are very friendly and would try to accommodate any request I had. Breakfast was good but could be better.

8/10

Excellent

16 Mar 2015

Mas

Good & safe hotel.

We encounter a little disruptions as we are unable to go to our 11th floor after checkin due to the security. Once the lift was able to the 11th floor, the whole floor was pitch black as the electricity was not on yet. But all goes well. It shows the hotel is very stringent about safety of their customers. Thumbs up. Breakfast was good.

8/10

Excellent

31 Jan 2015

Luis

Nice express hotel but bad location

The hotel just like Semarang was good but the location is no good. Although near city centre, I would not recommend anyone to venture out alone. For this stay, the restaurant was not fully operational therefore you have to look for a restaurant outside. The hotel had a minimum fair available but the local food would not be ok for Westeners or people with health issues. I think its because it just newly opened but I think they should open a real resto fast. For the moment i would not return there until I get word that a restaurant is operational. Otherwise, I love Holiday Inn Express

8/10

Excellent

12 Jan 2015

Hadi

Great Hotel

The Hotel looks new....All services and the Condition of the Hotel is nice and cozy.

Family

10/10

Exceptional

03 Jan 2015

Verified traveler

Great stay

Excellent stay for family trip,room is new n clean.the location is quite close to food centre at night.

Family

10/10

Exceptional

04 Dec 2014

Verified traveler

New hotel, convenient location.

Friendly and helpful staff! Great service!
Value for money.
Highly recommended!

10/10

Exceptional

16 Jul 2026

Cathi

Gym war gut, ebenso Lage und Frühstück. Teppich müsste dringend mal gereinigt werden.

Self

10/10

Exceptional

28 Sep 2025

Nobutaka

Leisure Self

8/10

Excellent

07 Oct 2024

Cenk

Wer in Surabaya eine Unterkunft für ein paar Nächte benötigt kann hier gerne verweilen. Sauber und guter Service

Leisure Partner

10/10

Exceptional

02 Aug 2024

Takuo

The hotel staff are excellent!

The hotel staff react very quickly and correctly to my inquiry and request. Breakfast is also very nice.
I would like to stay at this hotel again for my next business trip to Surabaya.

Business

2/10

Poor

24 Mar 2024

Junichi

禁煙ルームがタバコの匂いで満ちている

Leisure Self

10/10

Exceptional

29 Jun 2023

Line

Très bien

Très pratique pour prendre l'avion

Friends_and_family Family

8/10

Excellent

23 Jun 2023

Tisha Velita

Kebersihan lift bisa lebih baik lagi. Coffee shop Outdoor bila pagi bisa lebih diperhatikan kebersihannya

Friends_and_family Family

8/10

Excellent

27 Jan 2020

Verified traveler

aardig personeel zowel van de incheck balie als restaurant

Business_and_leisure Self

10/10

Exceptional

08 Jan 2020

Verified traveler

High quality hotel

Very clean hotel. The room is quiet and the Wi-Fi is very good. And you can stay at a very cheap price.

The vending machine in the lobby was not working properly.
Around the hotel is a downtown area and is not suitable for walking access.

Overall, this is the most recommended hotel in Surabaya.

Self

10/10

Exceptional

20 Aug 2019

August

Goed hotel.

Mooi, schoon hotel. Vriendelijk personeel. Goed ontbijt. Locatie centraal.

Friends