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Bumi Surabaya City Resort

Surabaya · Indonesia

JL. Jend Basuki Rahmat 106-128, 106-128View location

9.2/10Excellent196 Reviews
Cleanliness9.0/109.0
Service9.4/109.4
Comfort9.0/109.0
Condition8.8/108.8
Location9.0/109.0
Neighborhood8.8/108.8
Amenities9.0/109.0
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  • Business hotels
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Bumi Surabaya City Resort

Relax at the full-service spa, where you can enjoy massages. You can take advantage of recreational amenities such as an outdoor pool, a spa tub, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a picnic area.

Enjoy Japanese cuisine at Kizahashi, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services.

A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite. Make yourself at home in one of the 242 air-conditioned rooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.

Read more about this hotelShow less

With a stay at Bumi Surabaya City Resort, you'll be centrally located in Surabaya, just a 5-minute walk from Dyandra Convention Center Surabaya and 10 minutes by foot from Sharp Bamboo Monument.

This luxury hotel is 0.6 mi (1 km) from Tunjungan Plaza and 0.7 mi (1.1 km) from Joko Dolog Statue. Make yourself at home in one of the 242 air-conditioned rooms featuring minibars and LED televisions.

Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and slippers. Conveniences include phones, as well as safes and desks.

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Professional property host/manager Pets not allowed Service animals not allowed

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • No pets and no service animals are allowed at this property.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Property Registration Number 55110, 9120117031845
  • Minimal age
    18
  • Optional fees
    • Airport shuttle fee: IDR 250000 per person (roundtrip)
    • Valet parking fee: IDR 75000 per night
    • Rollaway bed fee: IDR 500000.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Indonesian

Nearby attractions

Dyandra Convention Center Surabaya 0.4 km / 0.3 mi
Sharp Bamboo Monument 0.8 km / 0.5 mi
Tunjungan Plaza 1.1 km / 0.7 mi
Joko Dolog Statue 1.1 km / 0.7 mi
Surabaya Youth Center 1.2 km / 0.8 mi
Grahadi 1.3 km / 0.8 mi
Balai Pemuda 1.5 km / 0.9 mi
Submarine Monument 1.6 km / 1 mi
Surabaya Plaza Shopping Mall 1.8 km / 1.1 mi
World Trade Centre 1.8 km / 1.1 mi
Korea Park 1.8 km / 1.1 mi
Grand City Surabaya 2.2 km / 1.4 mi
House of Sampoerna 2.8 km / 1.7 mi
Lapangan Thor Stadium 2.8 km / 1.7 mi
BG Junction 2.8 km / 1.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 242
  • hotel
  • American Express
  • MasterCard
  • Visa Electrón
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Car hireExtra charge
Show 36 more facilities & services
  • Valet parkingExtra charge
  • Airport ShuttleExtra charge
  • Room service
  • Laundry service
  • Bellboy serviceExtra charge
  • Hotel safeExtra charge
  • Lift access
  • Garden
  • Concierge
  • Newspapers
  • Luggage roomExtra charge
  • Clothes dryer
  • Grill/BBQ
  • Café
  • BarExtra charge
  • Restaurant
  • Smoking areaExtra charge
  • Banquet hall
  • Meeting room
  • Business centre
  • Indoor freshwater pool
  • Outdoor freshwater pool
  • Children playgroundExtra charge
  • Game roomExtra charge
  • SaunaExtra charge
  • Hot tubExtra charge
  • MassageExtra charge
  • Spa treatments
  • Spa centreExtra charge
  • Picnic
  • Snacks
  • Non-smoking establishment
  • Table tennisExtra charge
  • Squash
  • Fitness
  • Tennis
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Bumi Surabaya City Resort

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CLASSIC DOUBLE BEDTWIN • CLASSIC DOUBLE BEDTWN.AS-DB

    Photos are not available for this room type.

    Bumi Surabaya City Resort

    TWIN CLASSIC DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    CLASSIC DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.AS-DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin CLASSICDouble or Twin • CLASSICDBT.AS-1

    Photos are not available for this room type.

    Bumi Surabaya City Resort

    Double or Twin CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.AS-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CLASSICRoom • CLASSICROO.AS

    Photos are not available for this room type.

    Bumi Surabaya City Resort

    Room CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE CLASSICSINGLE • CLASSICSGL.AS

    Photos are not available for this room type.

    Bumi Surabaya City Resort

    SINGLE CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CITY VIEWRoom • CITY VIEWROO.CV

    Photos are not available for this room type.

    Bumi Surabaya City Resort

    Room CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Bumi Surabaya City Resort

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLUBDOUBLE • CLUBDBL.CB

    Photos are not available for this room type.

    Bumi Surabaya City Resort

    DOUBLE CLUB

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin CLUBDouble or Twin • CLUBDBT.CB-1

    Photos are not available for this room type.

    Bumi Surabaya City Resort

    Double or Twin CLUB

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.CB-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSICDOUBLE • CLASSICDBL.AS

    Photos are not available for this room type.

    Bumi Surabaya City Resort

    DOUBLE CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin CLASSIC KING BEDDouble or Twin • CLASSIC KING BEDDBT.AS-KG

    Photos are not available for this room type.

    Bumi Surabaya City Resort

    Double or Twin CLASSIC KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    CLASSIC KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.AS-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Bed in dormitory STANDARDBed in dormitory • STANDARDBED.ST

    Photos are not available for this room type.

    Bumi Surabaya City Resort

    Bed in dormitory STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    Bed in dormitory
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: BED.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CLUBRoom • CLUBROO.CB

    Photos are not available for this room type.

    Bumi Surabaya City Resort

    Room CLUB

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.CB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CLASSIC KING BEDTWIN • CLASSIC KING BEDTWN.AS-KG

    Photos are not available for this room type.

    Bumi Surabaya City Resort

    TWIN CLASSIC KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    CLASSIC KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.AS-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CLUBTWIN • CLUBTWN.CB

    Photos are not available for this room type.

    Bumi Surabaya City Resort

    TWIN CLUB

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.CB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin RUN OF HOUSEDouble or Twin • RUN OF HOUSEDBT.RO

    Photos are not available for this room type.

    Bumi Surabaya City Resort

    Double or Twin RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSIC KING BEDDOUBLE • CLASSIC KING BEDDBL.AS-KG

    Photos are not available for this room type.

    Bumi Surabaya City Resort

    DOUBLE CLASSIC KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLASSIC KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Bumi Surabaya City Resort

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLUB KING BEDDOUBLE • CLUB KING BEDDBL.CB-KG

    Photos are not available for this room type.

    Bumi Surabaya City Resort

    DOUBLE CLUB KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLUB KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CB-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSIC DOUBLE BEDDOUBLE • CLASSIC DOUBLE BEDDBL.AS-DB

    Photos are not available for this room type.

    Bumi Surabaya City Resort

    DOUBLE CLASSIC DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLASSIC DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS-DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CLASSICTWIN • CLASSICTWN.AS

    Photos are not available for this room type.

    Bumi Surabaya City Resort

    TWIN CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Bumi Surabaya City Resort

9.2
Excellent
196 Reviews
Cleanliness
9.0 /10
Service
9.4 /10
Comfort
9.0 /10
Condition
8.8 /10
Location
9.0 /10
Neighborhood
8.8 /10
Amenities
9.0 /10
75 reviews shown
10/10
Exceptional
14 May 2026
Heryana
Awesom foods and. Place to be
10/10
Exceptional
16 Feb 2026
Majid
Thank you front desk Maya for outstanding customer service.
10/10
Exceptional
05 Feb 2026
Jehad
Enjoy my time
8/10
Excellent
27 Oct 2025
Zheng
didn't use pool and no time go outside.
Leisure Family
10/10
Exceptional
02 Aug 2025
Dave

East java

Nice place overall, excellent breakfast but limited meat. Mostly quiet lots of stuff around.
Partner
8/10
Excellent
15 Jul 2025
Robert Michael
Very attentive staff. Great garden area and restaurant food
Leisure Partner
10/10
Exceptional
01 May 2025
Albertus
Appreciate the traditional atmosphere in and around the building. Wish that the tennis court is accessible for hotel guests with opportunity to play with a trainer.
Leisure Self
10/10
Exceptional
19 Mar 2025
Nursalim
Spacious area with tall ceilings, with great indonesian arts display, rooms are large and clean, but may need upgrade on toilet.
Breakfasts are soo great with indonesian, west and japanese!!
Leisure
10/10
Exceptional
18 Mar 2025
Nursalim
great hotel in the main street of surabaya
Leisure Family
10/10
Exceptional
27 Feb 2025
Ika

Old but still holding its charm

An old hotel but holding its charm.
Has a wide variety of foods during breakfast time.
surely will come back.
Partner
10/10
Exceptional
25 Feb 2025
Mustafa
Great value for money and great staff
Leisure Friends
10/10
Exceptional
21 Feb 2025
Indira

Nature meets comfort

Very clean and friendly staff. Their breakfast buffet is amazing!!! I wish I could’ve stayed longer.
Self
6/10
Pleasant
25 Jan 2025
Lisa
We stayed here in 2019 and we stayed again 2024 the placed was not keep up and the property was run dow. I would not go back and will find other places.
Leisure Family
6/10
Pleasant
23 Jan 2025
Verified traveler

Could be better

It’s my favourite hotel but the maintenance is not upto the mark. Aircon wasn’t functioning well- room temperature kept going higher inspite of lowering the temperature at the controls. They got to do better if I have to continue my patronage. Service by Mr Dhoni at the restaurant was highly commendable, people like him making me to revisit but the upkeep with the maintenance has to balance. I’m willing to give one more chance- if it remains the same or worsens- I will have to make other choices
Business
8/10
Excellent
23 Dec 2024
Marjolein

Incredible hotel - but give the fish a better tank

Absolutely amazing stay
Hotel is just beautiful.

I just can’t bear to see exotic fish living in such small bare empty tanks - no plants, no rocks, just emptiness and bright Lights 24/7
thats not how they live in real life.
I would prefer to see an incredible statue of picture than the fish in such awful desolate lonely conditions.

10/10
Exceptional
06 Dec 2024
Abhiramy
Staff were so welcoming. They always had a greeting or a smile. All were very helpful including recommending trips for a day away like visiting mount Bromo.
Leisure Family
6/10
Pleasant
08 Nov 2024
Elizabeth
The hotel is quiet even though it’s in the middle of town. We stayed at this hotel for years now. But we noticed the services are significantly downgraded this time. When you get in the hotel, there used to be lemongrass smell all over the place, then welcome drink and cold towel. Now there are no more aromatic smell and no more welcome drink nor cold towel. Small gesture but it was the reason why we go back to this hotel. When we get to the room, the carpet is dirty and musty smell and hotel only provided one bathroom towel, it used to be two sets of towel, large medium and small for face towel. Such a let down as we are very looking forward to stay in this hotel. I guess we will stay somewhere else next time we are in Surabaya.
Leisure Family
10/10
Exceptional
20 Aug 2024
ZHI YAN
Lovely hotel, spacious, comfortable and well equipped. Staff are efficient and friendly. Must try the coffee and tea at the lobby cafe, they're amazing! Only improvement I hope the hotel will make is on the in-room toiletries but that's a small matter.
Leisure Partner
6/10
Pleasant
02 Aug 2024
Nicole
The public spaces and breakfast were great. The gardens are lovely.
My 5th floor room had many mosquitos and little black flies. The bathroom was dirty (hair in the shower drain -- not mine -- that was not cleaned out til the third day, and lots of mildew) and the lighting was very dim. The rug had stains. When the sun came in, the room was much too hot. The AC wasnt very effective. The wifi was unreliable and often cut out in the room.
Business Self
10/10
Exceptional
14 Jul 2024
Nenny
nice property, you can feel the green in the big city
Leisure Family_with_children
10/10
Exceptional
01 Mar 2024
Mohamed Abrori
Hotel was excellent with big room. Room was clean. Toilet cover needs to be changed coz it looks old and dirty. Breakfast spread was great. I will come back again for sure if I’m going to Surabaya. Staffs were friendly and polite.
Business Friends
2/10
Poor
28 Dec 2023
KARUNA KARAN
Run down hotel
Not clean
Business
10/10
Exceptional
21 Sep 2023
Elizabeth
I always stay at this hotel every time I visited Indonesia. I love their breakfast and restaurant menus. Quiet place even though you’re in the middle of city, you feel like you’re in the village. Serene and beautiful. Staffs are amazing. You are treated like a special guess. I will always stay here when I’m in town, I totally recommend this hotel for anybody coming visit Surabaya.
Leisure Family
8/10
Excellent
24 Jul 2023
Adeleen
all staff is very good and nice.
Leisure Family
10/10
Exceptional
02 Feb 2023
Nenny
super friendly staff, warm welcome from first you step in until checking out. the room was big and clean. i love the ambience of the property so comfy and relaxing.
Business Self
8/10
Excellent
02 Nov 2020
Njoo Aland

wesome hotel

Good place to stay. Awesome place
Friends_and_family Friends
10/10
Exceptional
01 Feb 2020
Colin

Top Hotel

Have stayed at this hotel many times always a pleasure to stay there
Friends_and_family Family
10/10
Exceptional
18 Jan 2020
TalalKhaimi
This hotel is above and beyond my expectations. The location is outstanding, close to city center, major attractions and shopping malls. The hotel facilities are outstanding. The staff were extremely professional, polite, and supportive. I love my stay and definitely would love to go back.
Leisure Self
10/10
Exceptional
24 Dec 2019
Verified traveler
Atmosphere was elegant and nice. Bed and view was awesome. And came with a wonderful breakfast... many many choices.
Leisure Partner
10/10
Exceptional
22 Dec 2019
Ho Keat

Great Service

The check-in was a breeze. Love the breakfast!
Partner
8/10
Excellent
22 Dec 2019
Verified traveler
It is a very nice hotel with aweaome garden. However food choice was limited to local fare and it was almost the same food being served for breakfaat lunch and dinner. After three days stay some of my children skip breakfast.
Friends_and_family Family
10/10
Exceptional
20 Dec 2019
Mitchell

Nice place

It was fine
Business
10/10
Exceptional
19 Dec 2019
Yuni

A cultural and unique hotel

We stayed for a business purpose and followed by family time. Both times we had a great time. Room design was incorporated with cultural arts which was really nice. It was spacious as well. Bathroom was all marbles. Breakfast was phenomenal. Tons of choices that cater to local and international tastes. Garden was nice. We'd definitely stay there again.
Business Partner
10/10
Exceptional
18 Nov 2019
MF
Hotel room was very clean. Room service is great. Very friendly staff and nice food
Leisure Family
10/10
Exceptional
04 Nov 2019
Marc

I’ll be back!

I thought the hotel was great. I really enjoyed my stay. The only negative thing I would say is that the rooms need updating slightly.
Partner
8/10
Excellent
07 May 2019
Verified traveler
What an amazing place in Surabaya city with a villa decoration, i love the breakfast so much, i enjoyed kinds of Indonesian food, they are all delicious.
All the staff are nice, kind and helpful, I love Ms. Aprelia so much, the charming little girl help me a lot, she introduce me to explore the poolside bar in the 3rd floor, and help me to reserve Surabaya Heritage Tracking which provides me a safe and expertise way to having a city tour in Surabaya. Hope I may come and visit Surabaya again and definitely the Bumi Surabaya City Resort is the best choice.
這家飯店太棒了, 雖然位子在市區, 但是擁有 villa 的環境,一踏進飯店就像住進villa 般的舒適及輕鬆,尤其是飯店附設的早餐,可以在美麗的戶外區用餐,食物多樣化,可以好好享受多種印尼式餐點. 這次是單獨在泗水旅遊,住了3個晚上,有2 個全日的的行程,簡單介紹如下:
1. 請飯店安排機場來回接送: IDR240,000/單程
2. 市區文通以藍鳥(Blue Bird)計程車為主,飯店可代為叫車.
3. 飯店-HOS (House of Samporena) 菸草博物館(也是市區觀光巴士的搭乘站)
請飯店叫 taxi = IDR30,000
4. 市區觀光巴士(Surabaya Heritage Track)要先訂位,請飯店櫃枱協助訂位,
免費搭乘, 有3 個車次,分別參觀不同路線, 早上10:00, 下午1:00, 3:00
全程約1.5小時,博物館門票自理,配英/印尼語隨車導遊.
5. HOS - Tunjungan Plaza (與SOGO相連),
回程請HOS的櫃檯協助叫藍鳥.IDR30,000
6. Tunjungan Plaza - Bumi Resort. 超市在 B1, 美食街在5樓.
在Plaza的taxi 乘車處可協助叫藍鳥,Plaza - Bumi Resort = IDR30,000
7. 飯店的自助餐式晚餐很棒,有沙嗲,IDR230,000/每人
8. 最後一天為早上的班機,3:30離開飯店, 若有需要飯店可準備早餐盒.
太棒的飯店,如果有機會再來泗水,一定會再入住.
Leisure Self
10/10
Exceptional
30 Apr 2019
Verified traveler
Like the buffet spread of local and international food.
Friendly and helpful staff. Very warm welcome when checking-in.
Leisure Partner
6/10
Pleasant
25 Apr 2019
Vitesh J

Should install new ac

Hotel Ac want working, caz of sleep was not sound. Hotel is old now
6/10
Pleasant
27 Mar 2019
Verified traveler
Staff were extremely friendly and helpful. They offered free late checkout even.
Business Self
10/10
Exceptional
06 Mar 2019
Dani

Nice Place

Friendly staff and nice place for family
Family
10/10
Exceptional
07 Feb 2019
Verified traveler
Very polite and friendly staffs, beautiful courtyard gardens and best breakfasts with original herbs and healthy fresh cookings in front of you and lots of choices.
8/10
Excellent
17 Dec 2018
Verified traveler
Overall is a Nice hotel with friendly and helpful staff. Breakfast is more to local taste, japanese food and continental selection is not much.
8/10
Excellent
11 Nov 2018
Verified traveler
Not happy with the massage. Girls were not sufficiently trained and both my husband and i left quite dissatisfied with the service.
Partner
10/10
Exceptional
29 Oct 2018
Stefan
Excellent food selection and great price for dinner buffet.
8/10
Excellent
25 Sep 2018
Uri

Value for money and enjoyed our stay.

Very impressed, staff are wonderful and we felt welcomed. Entering the hotel you are greeted with constance smile from hotel staff's and then that wonderful lemon grass scent. Many choices of Indonesian and western cuisine for breakfast. Also enjoyed the facilities, gym and pool. The only suggestion is not to leave the room door open as mosquito's can enter.
Friends
10/10
Exceptional
25 Aug 2018
Verified traveler
Everything is perfect but the free wifi is super slow at only 1 mbps.
10/10
Exceptional
05 Aug 2018
Verified traveler

Beautiful hotel; excellent staff

Big thumbs up! Wonderful buffet that had a most sumptuous spread and a huge 35% discount!
10/10
Exceptional
29 Jul 2018
Han Nan
Good hotel with great restaurants.
10/10
Exceptional
12 May 2018
Verified traveler
One of my favorite hotels in Surabaya
10/10
Exceptional
15 Apr 2018
Rach

Nice hotel with strategic location

Had an excellent stay at the hotel. The room was cozy and clean, the staffs were extremely friendly and helpful. And the hotel is strategically located at the city center. The breakfast buffet was also very nice with a variety selection of food. Highly recommended.
8/10
Excellent
08 Mar 2018
Verified traveler

Friendly staff

Staff were friendly. Room service was good. The place was looking like a ruin. But that added to the beauty of the hotel.
10/10
Exceptional
26 Dec 2017
Randall

Great place to stay!

Amazing hotel
Partner
8/10
Excellent
30 Nov 2017
david

attractive and comfortable

Well organised and user-friendly. Big rooms. Nice resort style in very good repair.
8/10
Excellent
26 Nov 2017
Verified traveler
I enjoyed staying at Bumi Hotel.
The facilities were nice and the hotel was in downtown.
6/10
Pleasant
23 Nov 2017
Verified traveler

Friendly sweet smile carrying on every staff face

Friendly staff make me forgive he bad condition of the toilet.

However, the toilet seat sould be replaced immediately in oder to maintain the reputation of the hotel.

I don't dare to use the bathing tub yet knowing that the stain on it was merely a repair material though.

Condition for the main swimming pool is excellent.
10/10
Exceptional
24 Oct 2017
Verified traveler
The hotel was fantastic. First step to the hotel lobby was really breathtaking where you could smell lemongrass. Really good ambience. Hotel itself was great though our toilet wasnt really spotless clean. Overall, everything including the food are worth the stay
4/10
Poor
26 Sep 2017
Verified traveler

Old hotel in shopping district

An old hotel in shopping district. Nice big lobby and big garden. Furniture in room is aged. Room ac blows towards bed. Toilet flush tend to stay in flush mode (not working normally). TV channels selection was good. Wi-fi was not working! Breakfast was rather below standard of typical 5 stars hotels. Would have been very disappointed if not for the fact that the rate was below S$100.
Family
8/10
Excellent
29 Aug 2017
Kevin

A Night to Remember in Surabaya

its a 5 Star Hotel with excellent Service. the Hotel has an Authentic Traditional Javanese feel, very relaxing and comfortable. my room is big, cozy and comfy. Breakfast is Excellent. Huge Selection. GREAT!!!
10/10
Exceptional
09 Jul 2017
Verified traveler
Good stay - except charging points in the room for mobile needs to be improved. There are no convenient power sockets for charging mobile phone.
10/10
Exceptional
29 May 2017
Glenn

Comfort

A very comfortable place to stay. No hurry here. Staff is very polite, efficient and helpful. This is our third or fourth time.
10/10
Exceptional
22 May 2017
Kian

Great Stay

The included breakfast is first class. WiFi keeps prompting for login when you move around the hotel levels which is slightly annoying. Very near to the biggest mall in Surabaya.
10/10
Exceptional
17 May 2017
Aves

Nice hotel with great breakfast.

Room is generally clean except some corners are quite dusty. e.g. when you lift the blinds beside the bathtub, the window ledge is very dirty. Super nice breakfast with a huge spread and variety for your pickings. Service is excellent. Had some issues with the cards but the reception is quick to rectify by replacing 'damaged' cards. Remember to bring shoes if you want to use the gym though because they are very strict with that even if I didn't want to do any running.
10/10
Exceptional
17 Apr 2017
Sungep

Great hotel

Exceptional clean room with great service by staffs. Quiet and good ambience
Family
10/10
Exceptional
27 Mar 2017
Ahmad
That was very good...very confi and they were all very nice and friendly to help
Family
10/10
Exceptional
14 Feb 2017
Verified traveler

Lovely Hotel

I was only there for two days, but it was a lovely experience. The eating area/courtyard is such a beautiful serene place.
6/10
Pleasant
01 Feb 2017
Verified traveler

very disappointing food

Buffet food was bad.it could be improve a lot more
10/10
Exceptional
15 Jan 2017
Oliver

Great value

Beautiful room, especially compared to the price. The property was gorgeous.
8/10
Excellent
08 Dec 2016
Norm

Nice hotel with friendly staff

The Bumi Surabaya Hotel used to be know as the Hyatt Regency Surabaya. The location is central in Surabaya. It has a resort feel to it.
10/10
Exceptional
14 Nov 2016
Lawrence

Hotel with resort atmosphere.

Excellent hotel with garden like atmosphere.
10/10
Exceptional
30 Oct 2016
Richard

excellent service

We stayed overnight and were very impressed with the service. The hotel is beautifully furnished, with a lovely pool area. Breakfast was magnificent. The room was very comfortable. However, I was suprised that there were no robes for use in the room. Good value for money.
Partner
8/10
Excellent
15 Oct 2016
Jackson

Convenient hotel

It is conveniently located in the heart of the city.
10/10
Exceptional
05 Aug 2016
Noel

Centrally located\n

Anyone who stays here is treated with respect and I certainly felt that! The hotel trained their staff well!! I will return To stsy here again soon! Thank you....
8/10
Excellent
29 Jul 2016
Verified traveler

Oasis in the city

I wish I had more time at the hotel. From a wide selection at breakfast to lush and tranquil gardens to large rooms, for me this hotel was a quite and green oasis from the hustle and bustle of the city.
10/10
Exceptional
22 Jun 2016
Verified traveler

almost like bali

almost like bali
8/10
Excellent
19 May 2016
Verified traveler

nice hotel garden but bath towel not very clean

nice hotel garden but bath towel not very clean

Location & surroundings

Bumi Surabaya City Resort
JL. Jend Basuki Rahmat 106-128, 106-128, Surabaya, Indonesia

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Bumi Surabaya City Resort

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