Name: Hotel Neo Gubeng by ASTON
Address: Jl. Jawa No 17-19, Surabaya, 60281, ID

8/10

Excellent

11 Dec 2023

Richard

After staying at another Neo hotel recently, i was disappointed with this property. The room is pretty run down, definitely in need of an update. The toilet seat was broken. There was this internittent pumping sound every 45 secs or so, coming from the rooftop or an adjacent room, it was annoying but not bad enough that i couldn't fall asleep. It did however had good hot water flow. The staff were friendly. The area was really quiet.

Leisure Self

8/10

Excellent

10 Dec 2019

Li

Modern setup hotel. The breakfast menu changes every day. The location is not far from TP mall. Staffs are polite and responsive. We choose this hotel because has a good experience with the same chain hotel in Jakarta.

Friends_and_family Family

8/10

Excellent

21 Nov 2019

Yuni

Great room

Great stay. Wasn't expecting a spacious room n bathroom. Comfy room too.

Self

6/10

Pleasant

12 Oct 2019

Steven

Like breakfast enough food, did not like one way location street and no karaoke.

Business_and_leisure Self

8/10

Excellent

30 Sep 2019

Verified traveler

+ Spacious room.
+ Coffee maker.
+ Nice staff
- A/C less cold.
- water shower is not hot at night

Business_and_leisure Self

2/10

Poor

10 Mar 2019

Verified traveler

Upon checked in, I found an acrylic long nail on the room floor, dirty toilet tissue on the vanity and dirty toilet bowl. I asked them to give me a different room and I would be back in a couple hours when ready. They did. The room is somewhat cleaner, but the condition of the room itself is poor. Scratches all over the wall, dented and chipped furniture. The room itself is big with huge bathroom, but the room and the entire hotel smells funny. They do not use antiseptic cleaner to clean. It stinks. The hotel itself is very cheap, only $15 a day. So, if you are tight on the budget, go for it, the bed and pillows are comfortable, hotel room is spacious. But do know that this hotel has hygiene issues and you will shock to see how low standard they are to keep your room clean. Also, I stayed there for 6 nights and one night I came back to find out that the door room was not locked / opened. People can come and take my belongings if they notice it was open. I told the receptionist and they knew about it. Horrible place to stay. I moved to a different hotel since my trip will take couple weeks to stay in Surabaya.

Friends_and_family Family

10/10

Exceptional

12 Jan 2019

Verified traveler

A lot of food around.

8/10

Excellent

25 Dec 2018

Syahidah

Decent room to stay in. Clean, Convenient and advanced.

10/10

Exceptional

22 Oct 2018

noniaz

The room is spacious and the hotel is centrally located. This hotel will be my choice for the next visit.

8/10

Excellent

21 Aug 2018

Richard J

Comfortable Stay

I am a regular guest at this small hotel due to location (short walk to the Gubeng Train Station), price and amenities. More than adequate clean room, friendly staff and good breakfast (as well as good room service). Never been disappointed - always a comfortable stay. Great for an overnight transition between arriving in Surabaya via the airport and then catching a train to other regions of Java or for several days stay to explore Surabaya.

8/10

Excellent

08 Jun 2018

Herbert

Quite OK

Quite good for the price....though not best location....very busy .

8/10

Excellent

02 Jun 2018

Herbert

Ok Neo

Quite ok....good proce as well .

8/10

Excellent

10 May 2018

Nha Nguyen

Good for short stay in Surabaya

8/10

Excellent

07 Apr 2018

Rach

Strategic hotel at the center of Surabaya

A nice cozy hotel located near the city center. All the hotel staffs were very polite and friendly. Check in and check out process were smooth. Would recommend this hotel to friends.

10/10

Exceptional

25 Mar 2018

Kto

Great stay

A small hotel, with very friendly staff. Room is very spacious and clean.

8/10

Excellent

13 Feb 2018

Rachel

Nice hotel close to city center

Had an enjoyable one-night stay at Neo Gubeng Surabaya. The staff were very friendly and the room was quite spacious for the price. Linens and towels were also clean. The hotel is also situated very close to city center.

10/10

Exceptional

19 Jan 2018

Clara

Amazing stay! Definitely recommended.

I had an amazing stay! Everything was great with the price i paid for. Breakfast was awesome, they keep the food warm all the time (i always have late breakfast so i often got cold food in other hotels). The staffs are great and friendly!
The room was perfectly tidy, clean and basically you have everything you need, the room just a lil bit too small.
The location was perfect!

8/10

Excellent

08 Aug 2017

Richard J

Surabaya Stay

A few restful days in Surabaya an easy 10 minute walk from Gubeng Train station. Small but adequate room. Good breakfast.

6/10

Pleasant

12 Jun 2017

Verified traveler

Noisy - staff start preparing breakfast (open restaurant) at 3am, 3 days the same

Partner

6/10

Pleasant

10 Jun 2017

Verified traveler

Noisy ... staff made a lot of noises when preparing breakfast (rooms surround the testaurant) from 3AM on all my 3 nights stay

Partner

8/10

Excellent

27 Apr 2017

Verified traveler

A good hotel at reasonable price

Good points: Taxis waiting beside the hotel at all time , location near main train station (Gubeng Surabaya). Breakfast not lavish but acceptable. Friendly staff, good clean hotel like other Neo hotels elsewhere.

Not so good point: quite far from eating places .
Overall: Okay

6/10

Pleasant

21 Feb 2017

halimah

hotel location is very far from attraction place

hotel room is good and clean. please make sure your reception staff is well trained and don't let the trainee to answer guest question unless they know about it.

6/10

Pleasant

12 Dec 2016

Verified traveler

Room is clean, food is not so good

Family

10/10

Exceptional

15 Nov 2016

Tsz On

Is just 15 minutes walk from the city center. And just 30 minutes ride from airport to the hotel.

8/10

Excellent

03 Aug 2016

Verified traveler

Short working trip

This is a decent hotel if you want to stay for some days in Surabaya.

10/10

Exceptional

29 Nov 2024

Eddy

Het is perfect

Leisure Self

10/10

Exceptional

03 Sep 2022

Patrice

Je ne connaissais pas cette chaîne d’hôtel et j’ai été agréablement surpris par la qualité du service, la propreté ret confort des chambres ainsi que l’amabilité et le professionnalisme du personnel toujours prêt à rendre service comme trouver un scooter à louer ou un chauffeur pour vous accompagner . Je note cet hôtel et ne manquerais pas à y revenir ou à revenir dans l’un des nombreux autres établissements appartenant à cette enseigne

Leisure Self

10/10

Exceptional

26 Dec 2018

Verified traveler

proses cek in dan cek out cepat

Family

10/10

Exceptional

28 Oct 2018

Verified traveler

فندق روعة

فندق رائع جدا والخدمة والموظفين اكثر من رائعين
مقارنة بالسعر يعتبر السعر متدني جدا مقارنة بجودة الفندق

6/10

Pleasant

25 Jul 2018

Paul

Personnel très accueillant. Alarme en pleine nuit, accidentelle certes mais branle bas de combat. Nettoyage des chambres correct mais le sol colle encore après le passage de la serpillière.
.

10/10

Exceptional

09 Jun 2018

Sohyun

Clean and cozy room

Freindly staff cozy and clean room. But I orderd lunch, it took about 30 minutes. I didn’t have enough time to get on the train.

8/10

Excellent

29 Apr 2018

Verified traveler

ワイファイがすごく速いホテル

スラバヤ駅からは少し離れているが、とてもよいホテルだった。

スタッフは全ての人が親切で優しかった。

受け付けのスタッフはウィッグだったのか、銀色の髪の毛で驚いた^_^
そしてとても美人だった。

ワイファイが本当に速くて快適だった。部屋も清潔、枕も気持ちよかった

日本人はあまり来ないらしいが是非行って欲しいおすすめのホテルです

8/10

Excellent

22 Feb 2018

Alexander

Приятный отель.

Отель понравился. Номер удобный, чистый, все нормально функционирует. Персонал доброжелательный и внимательный. В стоимость бронирования входит вполне приличный завтрак. Отель расположен удобно просмотру достопримечательностей города. Рекомендую этот отель.

8/10

Excellent

03 Sep 2017

Jan Fredrik Benjamin

bra wifi. safebox och kyl saknas

Hotellet saknar safebox och kyl/minibar på rummet. Annars bra hotell med bra wifi.

Partner

8/10

Excellent

26 Aug 2017

Jan Fredrik Benjamin

centralt hotell med bra wifi

hotellet saknar kyl och värdeskåp även fast det står i beskrivningen det ska ha det, Annars bra wifi.

Partner

10/10

Exceptional

13 Aug 2017

MITSUE

Lovely staff who will remain in the mind.

I went to Surabaya to watch the volleyball Asian Games.But the venue was Petrokimia ,not Surabaya.The front people listened to my poor English patiently. And everyday, I arranged a taxi to a distant Petrokimia.Taxi drivers also gave me a one-way trip. When I came back late at night,I had a warm welcome and it seemed came home.Thank you very much.

8/10

Excellent

31 May 2017

cedric

Hotel sympa

Hotel bien situé et en bon état!! Qualité et peu du room service!! Proche du centre ville

Family

8/10

Excellent

24 Apr 2017

Chih-Wei

還算可以的酒店

地點稍偏，床單看起來稍髒，螞蟻過多，即便是在四樓的房間，早餐相當普通！除了上述的缺點，這家飯店的價錢還是值得再來住，但我應該不會考慮了…

8/10

Excellent

12 Nov 2016

guest

good

good service and location, rooms good and clean, staff are helpful.

Also always taxi's waiting just outside of the hotel, which is very convenient.

All in all good price for this hotel.

6/10

Pleasant

25 Sep 2016

Umi

hotel nyaman

Kamarnya nyaman, petugas ramah.

Family

8/10

Excellent

22 Sep 2016

Christian

Für einen paar Tage zum Schlafen einwandfrei. Das Bett war bequem und sauber.

Partner

8/10

Excellent

03 Sep 2016

Michel

Neo gubeng Surabaya

Un très bon Hotel à Surabaya, proche de la gare de gubeng ( faisable à pied) et du niveau international.
Réception accueillante et professionnelle, je recommande cet Hotel sans réserve.

Partner

10/10

Exceptional

10 May 2016

nuraini dewi

hotel neo gubeng

kebersihan kamar&interior jauh diatas ekspetasi saya.mewah.
kualitas layanan jg bagus
fasilitas hotel lengkap,tempat parkir luas dan petugas parkir siaga
lokasi hotel ditengah kota,mudah untuk diakses.

Family

6/10

Pleasant

10 Apr 2016

andrianto

Budget hotel

Cukup menyenangkan, hanya pelayan makan kurang profesional.