Name: Hotel Santika Premiere Gubeng Surabaya
Address: Jalan Raya Gubeng, No. 54, Surabaya, 60281, ID

10/10

Exceptional

05 Jul 2026

Tomasz

Great hotel.
Very good breakfast.
Wait time for the elevator quite long at times.
Although the room and the floor was nonsmoking, there was a slight smell of old cigarettes everywhere,

Partner

10/10

Exceptional

23 Dec 2024

Heejung

The hotel gave us a room with an amazing city view.

It was a pity that there was no possibility to open the window.

It was a surprise to see that a pianist played the piano in the lobby. Exclusive!!! Very charming!

The selection of the breakfast was eye-opening! Huge selection and great food…

It was unusual to see that that the hotel staff collected the food remaining next to the buffet. Should you do it somewhere where the guest can’t see it easily? It was not a pleasant experience.

Except that the hotel deserves five stars! Excellent hotel!

Leisure Partner

8/10

Excellent

12 May 2024

Albertus

It's close to Siloam Hospital. Near city centre. Food options are great. Location-wise great.

Pool and gym are small. Pool have no dress code, I saw a kid swimming with no clothes, kinda off putting.

Cleanliness generally ok/acceptable but definitely could have been better.

10/10

Exceptional

24 Mar 2024

Verified traveler

The hotel is pleasant, offering a good breakfast buffet and maintaining a clean environment.

Partner

6/10

Pleasant

20 Dec 2019

Verified traveler

Awesome

No comment

Business Partner

10/10

Exceptional

21 Sep 2018

Harris

Wonderful

Room and toilet ia big. Breakfast spread was good and plentiful

10/10

Exceptional

20 Sep 2018

Edwin

Excellent services.👍

The receptionist and staf are very courteous and helpful. The room and hotel is Clean The buffet has a variety of choicfes and tasty. Since our flight is very early the hotel provided us with twoboxes of food for our early breakfast. Thank you so much hotel Santika for the excellent services.

Partner

8/10

Excellent

15 Sep 2018

Verified traveler

review of Hotel Santika Premiere Gubeng - Surabaya

Place is close to Central Business District, good food round the corner and many big malls are not too far away

10/10

Exceptional

02 Sep 2018

Ggk

Menyenangkan

Petugas sangat ramah, room bersih dan makanannya super

10/10

Exceptional

27 Aug 2018

Laura

Quick check ... We arrived early and were able to go to our rooms... Very grateful
Breakfast box was provided for us as we had to check out at 4.00am

10/10

Exceptional

26 Aug 2018

Laura

Prepared breakfast box for our group as we had to check out at 4.00 am
Quick check in and room was ready even tough we arrived earlier than check in time

10/10

Exceptional

14 Aug 2018

Min

Very nice Hotel, comfy bed, and even prep breakfast for early check out,,,,,,,, recomened

10/10

Exceptional

18 Jun 2018

adi

Close to the downtown

View hotel excelent and parking car not to far with the lobby, foods excelent with more traditional sources, fast response for staffs and clean and tropical minimalis style for overall hotels

4/10

Poor

10 Jun 2018

GM

Sound proofing

I just realised the rooms are not sound proofing. I was able to hear the small kids in the next rooms run around and cried etc.and in the early morning played with the door bells in their rooms. You also can hear people talk when you are in bathroom. Overall it was not a pleasant experience.

8/10

Excellent

21 May 2018

Tay

Nice Hotel in the city area

I always stay in this hotel during my trip to Surabaya because the location is in city area and the room is clean & staffs are very friendly.
But this time a bit disappointed.
1. I booked the premiere room but the receptionist did not check properly & give us the deluxe room. Luckily I stayed before and ask for change.
2. The bath room drainage is stuck when bathing become flood. Have to call everyday to fix it.
3. On the last night of my stay, my opposite room was smoking and they open the door. It made the smoke go inside the room. My wife had complained and the staff had remind them but after awhile they do the same thing until my wife very suffocated and cant breathe well. We request to change room & the staff act fast & change the room immediately. I'm very glad for the good service otherwise we unable to sleep as it was midnight.

10/10

Exceptional

17 Feb 2018

william

Great service

We got upgraded into Junior suite without additional charge. Really nice treat from this hotel. This is the 2nd time we stay at the Santika hotel premier Gubeng Surabaya

A wide variety of breakfast selection ...

10/10

Exceptional

03 Feb 2018

Santha

Excellent Stay

We enjoyed our stay at Santika, the staff were amazing, especially Kezia at the reception desk. She made sure we were well taken care of. The breakfast selection was exceptional,and staff very pleasant and accommodating. The location was good, close to malls for shopping.Would stay there again if we go back.

Partner

8/10

Excellent

02 Jan 2018

TEO SOAK YIN MANZANITA

We had the junior suite. It was spacious and clean. However the room was not well sound proof. Able to hear TV from next door. The breakfast was catered to more of local delights. There are international delights available but limited. Free Wifi was part of package but the access is weak. Require to log in every now and then.

Partner

8/10

Excellent

31 Dec 2017

SGN

Nice hotel for staying in Surabaya. Good location, have clean and comfort room.

10/10

Exceptional

18 Dec 2017

Henry

Superb 4 Star

Clean room. Good breakfast. Ok WiFi

8/10

Excellent

29 Nov 2017

Graham

Good hotel close to railway.

Good quiet room with ok WiFi. Pleasant staff and helpful with breakfast. Happy to make pot of tea. Breakfast could be better for westerners. Bead poor. Nice afternoon snacks and coffee 4-7pm

8/10

Excellent

27 Sep 2017

Yan

Recommended!

Comfort stay, nice service and tasty breakfast, recommended for short business trip.

8/10

Excellent

29 Jul 2017

christopher

Surabaya 3 night stay

Stayed three nights in July 2017 at the hotel Santika Premiere Gubeng. Rooms are clean and bright. Breakfast has many choices, European,Indonesian and all is presented well, with nice flavours. Staff are helpful and courteous. Would recommend this hotel.

Family

10/10

Exceptional

29 May 2017

mar

Good location n big room

It is a nice hotel

10/10

Exceptional

02 Apr 2017

Verified traveler

Hotel With High Standard

I have stayed at many hotels thru-out Indonesia, hotel Santika exceeds them all in providing a high standard of service and comfort. 4 bottle if water free. I know its a small thing but how many times have u ran out of water at other hotels and woke up dehydrated? Thanks santika!!

10/10

Exceptional

26 Mar 2017

Verified traveler

Breakfast awesome

Good price, not tipicle cheesey Indonesian standard. Bathroom was nice shower separate and dont have wet bathroom. Good job Santika

10/10

Exceptional

07 Mar 2017

Poki

The front desk was really helpful. I didn't pay enough attention to how much Rupiahs I had and simply bought too many souvenirs. I didn't have enough cash to pay the taxi driver from the hotel to the airport. The receptionist helped me to solve this problem to fly back Taiwan safely. Their kind concern and assist is much appreciated.

8/10

Excellent

27 Sep 2016

C B

Business Hotel, Easily Accessible, Tasty Breakfast

I stayed for 4 nights at Santika Premiere and it was easily accessible because it's still considered in the heart of the city. Service was good, staff were friendly. I checked-in late due to my flight and there was a trouble with the locks in my room, it took about 10 mins for the repairmen to fix it.

Room was nice, a bit small for a Premiere class but it was comfortable. Bathroom was also rather small, I had expected a bathtub but there was only standing shower. The complimentary toiletries, daily newspaper and bottled water were nice. TV channels selection was OK, I was looking for Sports on beIN Sport 1, 2, 3 but apparently the hotel doesn't provide them.

Wi-Fi was provided but when you let it idle for a while, it tends to reconnect all over again (usually when I woke up I had to reconnect and input the username and password again). Breakfast had many varieties, international and local dishes available, good taste too.

8/10

Excellent

01 Aug 2016

Verified traveler

Pleasant hotel near restaurants

There are plenty of restaurants nearby (just beside the hotel) that provide nice food. Hotel breakfast has a wide spread of local and western choices. Hotel staff are friendly. Only thing that could be improved for me personally would be the shower. Bathroom only has a fixed overhead shower head. If prefer if they provided a movable shower head with a hose.

10/10

Exceptional

17 Jul 2016

Keng Hung

excellent!

Breakfast was good and a wide respresentation of surabaya food. Room felt nice.

Partner

10/10

Exceptional

10 Mar 2016

Suhaimi

First Visit to Surabaya

Everything in this hotel seem to go seamlessly. Food choices for breakfast is one of the best I have experienced. The only flaw is that airport transfer is not built in the charges. Otherwise perfect.

Family

10/10

Exceptional

06 Jan 2016

Chan

clean and convenient

Delicious breakfast, nice lobby to hang out or meeting.
Very convenient location.

Partner

8/10

Excellent

26 Dec 2015

Ee Kiang

Well-impressed hotel

We were very impressed with many little things in this hotel. The hotel staff were very friendly though not many can speak English. There is a personalised 'welcome letter' in our room and complimentary fruit were delivered to our room! Keep up the good work!

Family

8/10

Excellent

01 Oct 2015

Stan

Nice hotel, would recommend

Recommendable hotel, clean, great staff, good wifi, close to the train station and grand city

Partner

10/10

Exceptional

28 Aug 2024

knut

Clean rooms and friendly staff

Leisure Friends

8/10

Excellent

16 Nov 2023

Eduard

De kamer die ik had was wat gehorig. Voor de rest prima hotel

Leisure Self

4/10

Poor

24 Sep 2023

Hyun

별로입니다

방에 크고 좋았지만 욕조가 없어 불편했어요.
그리고 아침식사를위한 식당이 정말 별로였어요
인도네시아 음식에 익숙하지 않은사람들에게는 추천하고 싶지 않아요

Partner

10/10

Exceptional

13 Mar 2021

Eiji

とても、過ごしやすいです。

部屋はとても清潔、タオル類もビニール袋に入れてある。
マスクも部屋にありました。

Business

10/10

Exceptional

09 Dec 2019

KYONGWON

출장차 갔는데 가격도 비싸지 않고 깔끔해서 만족합니다

Business

8/10

Excellent

03 Sep 2018

takashi

ビジネスの出張には十分

出張で4日宿泊しました。部屋も綺麗でしたが、唯一朝のエレベータ街が数分を要する事が気になりました。
対応は非常に良いです。wifi環境TV、無料の水ペット４本、シャンプー、石鹸、歯ブラシ、髭剃り等アメニティも問題ありませんでした。周辺を散策していないので、レジャーではどうかわかりませんが、ビジネスユースには十分なホテルでした。

10/10

Exceptional

10 Jun 2018

Maryadi

pengalaman nginap di hotel mid town, ngage;

Mudah pencarian dan tidak terlalu jauh dari airport, sekitar hotel ada mall dan kuliner yg lengkap

8/10

Excellent

05 Apr 2018

Verified traveler

The hotel is convenient for you to train station.

The hotel is convenient for you to train station and keep tidy, provide good service. The front desk hotel staff is polite and good arrangement for room check-in service.

10/10

Exceptional

13 Oct 2017

Verified traveler

とにかく安いのに部屋も広いし、朝食もとてもおいしかった。タクシーで15分くらいの場所にショッピングモールもあって便利な場所で次回もぜひ利用したい。

10/10

Exceptional

10 Oct 2017

Verified traveler

Uitstekend hotel.

Zeer goed hotel in Surabaya. Prima, ruime kamers, dito badkamer.
Personeel vakkundig en service-gericht. Zeer uitgebreid ontbijt-buffet (wordt vers bereid)

10/10

Exceptional

19 Feb 2017

Sugandi

Good hotel with decent breakfast

Overall I like to stay here again next time

8/10

Excellent

02 Oct 2016

AKHMAD

Hotel Nyaman, Makanan Enak, Kolam kurang Luas

secara umum nyaman. apalagi makanannya bikin gagal diet.
Kolam renang kurang luas....

8/10

Excellent

28 Aug 2016

Nick日本人

ちょっと良いホテル、でも・・・。

価格と内容からすると、もう少し値段が安くてもいいかと思いました。
朝食が充実しているように見えるのですが、ほとんどがインドネシア料理で、外国人にはキツイかも。
PC用のマウスを部屋に忘れてきてしまいましたが、連絡先がわかるはずなのに何も連絡はありませんでした。
エレベーターも三機あるのですが動作が遅く、かなり待ちます。
ちょっと残念。

10/10

Exceptional

26 Jun 2016

TE YU

Must stay in Surabaya

It is a good hotel with new facilities and very friendly front desk staff.

8/10

Excellent

26 May 2016

Verified traveler

Check in jam 2 siang jadi nunggu krn sampe jam 9am

Hotelnya bagus, breakfastnya juga enak, sampe kenyang :)