Grand Mercure Yogyakarta

Indonesia , Yogyakarta
YOGYAKARTA, Laksda Adi Sucipto Street, 80
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49 reviews shown

8/10

Excellent

21 Oct 2025

Nik norhafizah binti nik jid

The basement parking entrance & space are p0very tight. I suggest to have a better design for the transport parking facility.

10/10

Exceptional

03 May 2025

Irene

A beautiful hotel in Yogyakarta

A very beautiful hotel with a lot of beautiful features and traditional items, good service, good foods and perfect locations. Definitely will come back. The front desks were very helpful, especially Ms. Claudia and her friends / crew. thank you.

Friends_and_family Friends

6/10

Pleasant

03 Feb 2025

Sarina

Noise from the restaurant

The staff are very friendly and helpful. Our room is located at 7flr and the restaurant is on the 8flr just above our room. During our stay there, we are always awaken by the noise above as the restaurant is getting ready for breakfast every morning.

Friends_and_family Family

6/10

Pleasant

20 Dec 2024

Anthony Glenn

Old property

8/10

Excellent

26 Apr 2023

Jason

A decent place to stay in Yogya. We were there during the busiest time of the year and staff were generally very polite and helpful. Laundry is $$$$$$

Leisure Partner

6/10

Pleasant

05 Apr 2023

Daniel

Location is fine but hotel needs a renovation

Unfortunately the hotel is in need to a renovation. The entire hotel smells of sewage and rooms smell of mold. The only convenience was the shopping mall below the hotel.

Self

6/10

Pleasant

30 Dec 2021

Verified traveler

Just alright.

Nothing special, rate quite expensive for jogja standard. Breakfast not much selection for 5 star hotel, it feels more like 4 stars.

Friends_and_family Family

8/10

Excellent

30 Dec 2021

Verified traveler

Just a so-so hotel

Just so-so hotel. A bit pricey for its standard.

Friends_and_family Family

10/10

Exceptional

26 Nov 2019

Patrick

Great experience. Room was spacious and well appointed. Staff were fantastic making sure all requests were actioned immediately. The restaurant staff were really lovely and tried hard to make it a welcoming environment.

Self

10/10

Exceptional

20 Apr 2019

Supraja

The staff are very friendly, the breakfast spread was excellent

Leisure Family

8/10

Excellent

07 Jan 2019

Verified traveler

Beautiful room and setting.
Love the access to swimming pool.
Diid not like the insistent bugging us about paying for our dinner and drinks , not allowing charge to the room.
Not clear that we could make reservation for near year dinner st the hotel. We came to restaurant and even tho there were huge # of empty tables, they would not let us sit in main dining room. We finally sat by pool side which was nice. But again did not appreciate the bugging about payment of food and drinks prior to sitting down.

10/10

Exceptional

01 Jan 2019

Carolyn

Great hotel with shopping and food locations nearby.

6/10

Pleasant

12 Dec 2018

Verified traveler

Hotel is attractive, but my shower had no hot water, despite complaints. I was eventually moved to a better room, which was nice. Also, upper end hotels should provide more than packets of cheap instant coffee in the rooms. The breakfast buffet was spectacular.

Leisure Self

8/10

Excellent

08 Dec 2018

Verified traveler

1st visit to Yogyakarta

Great location, comfortable rooms, excellent service, delicious food, reasonable room rates! What more can I ask for! Highly recommended for anyone looking for great hotel in Yogyakarta!

Partner

10/10

Exceptional

19 Nov 2018

Tan

Near to Plaza Ambru Mall, a modern shopping mall

10/10

Exceptional

06 Nov 2018

Mustafa

Very friendly and helpful reception who offered to arrange transport to airport the next morning. The room was very clean that kind of welcoming touch and came with cookies as well. Should be well liked by those wanting peaceful environment yet not from shopping street of Molioboro.

6/10

Pleasant

11 Oct 2018

Abbas

Good location within the city with close to food outlet and a shopping centre. Easy to move from airport to the hotel and return.

8/10

Excellent

03 Sep 2018

Geno

Prime location, welcoming staff, gorgeous hotel

Beautiful hotel in a prime location near the airport and a short Grab ride away from Maliboro Street Mall. Arrived to a welcome platter of sweets, enjoyed the rooftop pool and relaxed for my last day in Yogyakarta.

8/10

Excellent

14 Aug 2018

Verified traveler

We only spent a night there in transit. We needed to stay close to the airport, so it did the trick for a night. however, I would not recommend staying there if you want to explore by foot. You need to take cabs if you want to visit the city and the traffic can get horrendous. Also it is located on a very busy street and there is nowhere to walk to.
The hotel is clean and spacious, the staff helpful and pleasant but communication was not always easy as some of them did not speak English very well. We were offered complimentary fruits when we got there and that was a nice gesture.
Overall, the hotel suited our needs but I would not stay in that neighborhood if I had to stay longer in Yogyakarta.

Family

4/10

Poor

02 Jul 2018

Tonny

Do not care about their guests...

I was the only guest upon arrival at the hotel to check in.

- 2 bell boys ignore me and was busy with their hand phones
- Receptionist ok
- Receptionist explain that my room will be facing the wall of the next building
- Ask if I would like to move to a room with good view of the pool or mountain
- It will cost IRP65,000 per night
- I agreed to move to a room with mountain view. It was about 6 pm and it was dark
- Next morning I could not see the mountain and till evening also no mountain view
- Upon check out they still insist to charge me IRP130,000. Room #718
- And I paid for it.

4/10

Poor

19 Apr 2018

Verified traveler

Shrimps in veg food, party music at 5 am, smoking in common areas

10/10

Exceptional

16 Apr 2018

Verified traveler

Value for Money

Good hotel in yogyakarta. Spacious room, nice breakfast menus, great lobby. Value for money

6/10

Pleasant

23 Feb 2018

Miow

- staff check in and checkout was great
- breakfast was disappointing. waited at the egg station for 10minutes without anyone attending. waited another 10minutes for 2 sunny side up
- room shower / toilet at 661 and 659 have black mold along edges

8/10

Excellent

12 Aug 2017

cheng

Pleasant hotel, with local architecture.

Nice, quiet hotel, but on a very busy road. A couple of Malls nearby. Friendly staff, very helpful. Free shuttle to Malio Rd shopping area. ( Ibis hotel drop off). Lots of taxis. If you are into Uber/Grab they have scooters running around Jogja.

6/10

Pleasant

10 Aug 2017

Peter

Great hotel and location, but no view.

Stayed on the 6th floor and facing away from the main road. Hotel location was excellent. Rooms were spacious and clean. 2 blocks away from Lippo Mall which has a hypermart in the basement in addition to all the convenience of shopping and restaurants, as an alternative to the local fare. Staff were great and helpful.
However, there is no view as the balcony was right against a wall. This gap between balcony and wall (which all rooms on this side of the hotel have) funnels all noise from the banquet area upstairs down to all rooms. Thankfully though, the noise stops at 9pm. But not great if you were planning to sleep early to rise for an early trip to see sunrise destinations. This was really my only bug bear. Tip: If you can, avoid odd numbered rooms.

Partner

10/10

Exceptional

19 May 2017

didette

Value for money

The hotel is located right at the heart of the city and is accessible to malls, tourists attractions and other places of interest. Taxis can take one around without hassle, but riding the pedalled tryke and the horse-driven cart around the old city - Malioboro district, was quite an experience every tourist must try.

10/10

Exceptional

10 May 2017

Verified traveler

Awesome Pool

I enjoyed swimming pool and relaxing. It's a good big one! I love breakfast buffet where I drink 3 tubes really delicious! Highly recommend. Thanks to Mr Tyo for the kindness and helpful. The staff are very friendly!

2/10

Poor

04 May 2017

David

Teething Troubles?

To be fair to the hotel, they were undergoing a \"soft opening\", but to be fair to me, they should have told me this when I booked. This place was a disorganized shambles. They had little signage, so it was hard to work out where to find things, including my room. My room was located next to a reception center where they where holding a wedding, so it was super noisy, but they did change me room after I mentioned this to the manager.
I tried to order food, but there was no room service menu in my room. It took 3 phone calls and two trips down to the reception before I got a menu, over 1 1/2 hours after I first asked. When the food arrived it was OK, but the guy delivering it demanded to be paid in cash (wouldn't charge it to the room) and refused to leave it on the delivery cart. It wasn't on a tray so all the dishes and drinks had to be moved to the small table, and then I had to move them all outside to the hallway when I was done. Why he didn't bring a tray I don't know.

Breakfast was interesting. Every time I got up to get something from the buffet my table was cleared away and new guests were sitting in my place. It was kind of funny, I guess. Maybe I'm missing something that the locals do to denote they're coming back, but who knows.

When they sort themselves out, this will be a nice hotel, but for now it seems more like Faulty Towers.

6/10

Pleasant

26 Mar 2017

didi

Nice but any trouble in the door lock

Room and bathroom to small, any trouble in the door lock. We have to call the staff to open the door.

6/10

Pleasant

21 Jan 2017

Ben

New Hotel

The hotel is on its soft opening when I visited. Only 3 floors are available to guest.
These are my following observations:
1) New wallpaper need touching up on some areas
2) house keeping forgot about the in room slippers
3) shaky toilet bowl
4) no soap dish
5) Breakfast not appetising

8/10

Excellent

17 Jan 2017

Damir

A brand new hotel close to the airport

Spent a week in this hotel – front desk staff were simply amazing!

Rooms are big, bed and bedding are good, with good selection of pillows, although the pillows feel kinda cheap... Feathered or a memory foam pillows would be much nicer.

Breakfast room staff are nice, but need more training.
Unfortunately, breakfast is mediocre, with small and low quality western food selection.

Wi-Fi speed is OK-ish, there is a good selection of english speaking TV channels.

Btw, if you like to sleep in, avoid the rooms under the breakfast room – you can hear noise from above from early morning on...

8/10

Excellent

02 Jan 2017

Rizky

Convenient New Hotel

I stayed for 2 nights in room 616 (the room has a balcony).

Plus: New hotel. Room size and its amenities. Value for money. Breakfast varieties and flavors. Great hospitality from the staff. Cleanliness.

Minus: Very dusty parking basement and the ceilings are too low. Regular traffic jam in front of the hotel. Calling buttons for elevators aren't integrated.

Partner

2/10

Poor

22 Apr 2025

Maéva

Pas à jour, très sombre

10/10

Exceptional

20 Sep 2023

Joska

Tophotel op een toplocatie!
Zeer vriendelijk en behulpzaam personeel.
Restaurant, front office & housekeeping staff is zeer servicegericht.

Zeer uitgebreid en goed ontbijtbuffet.

Het hotel en de kamers kunnen wel wat onderhoud gebruiken.

Leisure Family

4/10

Poor

23 Jul 2022

Soon

아마 다음엔 오지 않을 것 같아요

Business

8/10

Excellent

29 Apr 2022

Nathalie

Décevant

Pour un 5 étoiles la douche pas terrible, il faut penser à faire un peu de travaux. Le levier boucher sans raison. On était déçu pour un hôtel qui se prétend 5 étoiles

Partner

10/10

Exceptional

30 Oct 2021

Didiet Tri

Menyenangkan buat keluarga

Menginap menyenangkan bersama keluarga

Friends_and_family Family

8/10

Excellent

26 Aug 2019

Verified traveler

部屋の位置が悪く昼でも暗かった。

Leisure Self

10/10

Exceptional

05 Sep 2018

miura

快適です

スタッフの対応がとてもよく、安心して利用できました。普通にオススメできます。特段の不満はありませんでした。

8/10

Excellent

28 May 2018

HIROYUKI

清潔なリゾートタイプのホテルです。

清潔でリゾートタイプのホテルです。
ロビーはコンパクトですが、ホテルの廊下などはリゾート感あふれ、室内も
清潔感があり、非常に心地いい空間です。

朝食会場は8階にあり、メニューも豊富でおいしかったです。
バーやプールもあり、高級感というかリゾート感が味わえます。
バーもビール類は高くなく、カクテルは若干高めの値段設定のようです。

接客もよく、フレンドリーでした。

唯一の欠点は、8階にあるテラスでコンサート？カラオケ？が土曜に開催されており、宿泊したのが9階だったためうるさかったのと、8階のテラス側、プールサイドから部屋が丸見えになっていることです。

ちなみに、髭剃りや櫛
ドライヤーはついています。

4/10

Poor

08 May 2018

Verified traveler

Schwaches Kettenhotel

Das Hotel wird als 5 Sterne Unterkunft beworben. Leider schaft die Klimaanlage das Zimmer tagsueber nicht wirklich runterzukuehlen. Das Wifi ist extrem langsam und die meiste Zeit kaum funktiontuechtig. Der Wasserdruck in der Dusche ist zu schwach. Ausderm ist das Hotel extrem gut besucht und eher unruhig durch viele Veranstaltungen und Gruppen. Das Personal ist bemueht.

Partner

6/10

Pleasant

03 May 2018

Titi

Kebersihan kamar dan kamar mandi serta makanan

Hari pertama dan kedua menginap adiknya sy terpeleset di kamar mandi.
Sebaiknya di ruang mandinya diberi keset anti slip.
Pembersihan kamar terlalu terburu buru..
Kurang bersih dan rapi.
Ada piring makan tdk diangkat dari kamar di hari kedua krn malamnya sy pesan makan..
Rasa makanan cenderung tdk stabil
Saat breakfast di hari pertama dan hari ke 4 enak..
Hari kedua cenderung hambar
Hari ketiga rasa makanan asin cenderung pahit terutama kerecek gudegnya..
Semoga segera diperbaiki hal hal yg kurang baik..

8/10

Excellent

03 May 2018

Ika

Menu makanan dan pembersihan kamar

Rasa makanan saat breakfast tdk stabil.
Sy menginap 3 malam
Hari pertama breakfast rasanya enak.
Hari kedua cenderung hambar
Dan hari ketiga malah keasinan cenderung pahit
Pembersihan kamar terburu buru tdk rapi...
Semoga segera diperbaiki dan terus melayani dgn hati

10/10

Exceptional

22 Feb 2018

Verified traveler

快適でした。

部屋は広くて快適。グレードアップもしていただき気持ちよく滞在できました。

10/10

Exceptional

20 Sep 2017

Verified traveler

Nice Hotel :)

Sehr großes Zimmer - sehr sehr nettes Personal die Herren an der Rezeption waren sehr nett und hilfsbereit zu jeder Zeit. Haben uns geholfen unsere Tour zu planen. Frühstück war groß und vielseitig allerdings braucht man viel Zeit alles zu probieren :) shattelservice in die Stadt war der gut! Gerne wieder

8/10

Excellent

30 Mar 2017

SHU

ジョグジャにあった観光スポットを配慮したホテル内外装

新しく大変きれいなホテルで快適に過ごせました。
廊下、室内も観光スポットらしく、ボルドブール遺跡をイメージした内外装でした。

8/10

Excellent

23 Mar 2017

Andri

Kecewa kamar yang berisik di Lt 7

No outdoor view from 7th floor given. Disturbing noisy from kitchen and resto from 8th floor .Direct mirror facing bed most I dont like. Will think again stay here. Bad sleep experience and disappointed room

8/10

Excellent

09 Jan 2017

Yoshi Anne

Hotel yang lumayan bagus dan bersih

Hotelnya baru soft opening, pelayanan masih oke walaupun kelihatan msh kurang staff shg service nya ada yg missed. Alat makan tidak begitu bersih.

Family

8/10

Excellent

02 Jan 2017

rosita

Hotel baru yang nyaman dan bersih

Hotel masih baru, saat kami menginap baru soft opening. Lokasi strategis, dekat dengan mall. Kamar cukup besar, bersih dan nyaman. Perlengkapan mandi tersedia lengkap. Kolam renang agak kecil, mengingat digunakan bersama oleh 2 hotel (Grand Mercure dan Ibis), tapi view dari kolam renang di lantai 8 cukup bagus. Sempat menunggu lama saat minta handuk di kolam renang, karena handuk habis. Breakfast banyak variasinya, hanya kurang cepat mengisi makanan yang sudah kosong. Bahkan ada makanan khas Jogja yaitu Gudeg, di sudut ruangan, yang sudah habis dan tidak diisi lagi. Secara keseluruhan kami merasa puas, semoga ke depannya kekurangan yang ada bisa diperbaiki.

Family