Name: Baymont by Wyndham Spearfish
Address: 323 27Th Street, Spearfish, 57783, US

4/10

Poor

02 Aug 2026

FUTING

The bath tub drain was plugged and the indoor pool was permanently out of order.

8/10

Excellent

02 Aug 2026

dennis

Key had to be replaced ed 3 times in 2 days, short on towels and when asked for towels I got the 5th degree about why I needed towels. Lol. No pool or hot tub. Breakfast is decent. Overall id stay again.

2/10

Poor

02 Aug 2026

gary

won’t stay again. Staff was fine but hotel terrible

4/10

Poor

02 Aug 2026

Stephanie

The property is very run down. The room smelled like it hadn’t been used for a long time. There was blood stains on the sheets. Breakfast was very limited. Staff was very helpful.

10/10

Exceptional

01 Aug 2026

Greg

I opened the fridge to see if there was a bottle of water in there. There wasn't, but there was food from the previous guest. Yuck!

4/10

Poor

28 Jul 2026

Karen

bathroom dirty, hair on floor and in tub. parts of coffee maker missing, no pool or hot tub. didn't stay, manager very accommodating.

4/10

Poor

28 Jul 2026

Jennifer

The entire facility looks very worn. I needed a new room within 15 minutes of checking in because the toilet was clogged. My second room was not stocked with soap and the coffee machine was missing a part. I went down to the front desk to ask for soap. The woman working had a friend standing there. She never interrupted her conversation with her friend while getting the soap. The coffee in the breakfast room was lukewarm at best. I will not be staying there again.

10/10

Exceptional

27 Jul 2026

Paul

Nice room with great breakfast

2/10

Poor

27 Jul 2026

Heather

This hotel is run down, outdated and in ill repair. The bathtub was peeling and looked dirty, there was texture sprayed all over the back of the tub. The linens were old on the bed and pilled up. Can’t believe baymont would allow their name in this place.

2/10

Poor

26 Jul 2026

Shannon

Outdated amenities. Dirty room- hair on bed sheets and hair trimmings around sink. Pool is permanently closed. Mini fridge and bath tub faucet didn’t work.

2/10

Poor

26 Jul 2026

Renae

We checked in on the first night and dropped off our suitcases and the stench we encountered as we opened the door was so bad! We had been traveling and needed to use the restroom and toilet would not flush! We had to meet up family and we went on our way! We got back later that evening and would still not flush! I went down to the front desk the next morning and no one is at the front desk! So I asked the food person if someone was going to be at the front desk and she gave a name! I said well I need to speak to someone about my room! I went to stand at the front desk counter! She came around and asked me what I needed! I said my toilet will not go down! She asked which room I told her! We had family to meet up with as we had a memorial to attend! Thinking it would be fixed when we got back later that evening! The shock we got when we walked in and nothing had been done! Towels still on the floor and the toilet still full! I went down and asked the man at the front desk if they intended to fix it! He was so helpful! He asked if he could put us in another room! Went to make sure everything was good! Next room was actually very clean and yes the water worked and the toilet flushed! We didn’t like the continental breakfast! The variety was sparse!

4/10

Poor

23 Jul 2026

Angelique

Hair from previous occupant was in the tub. Bathroom sink slow to drain. Remote for TV didn't work. Pool empty. Two of three entry points to the parking lot blocked off by cement blocks. Front desk staff was nice and dealt with TV but the blasting volume of cartoons in the \"lobby\" at checkin made communication with desk staff challenging.

2/10

Poor

23 Jul 2026

Brian

Upon arrival your door handle fell off when entering the room. The fridge wasn’t working and the air conditioning wasn’t ducted for the two seperate rooms. Do it was freezing in one and hot in the other. The pools were drained which wasn’t in the description. There was no garbage can in the room either. We promptly left and are still waiting for our refund.

4/10

Poor

22 Jul 2026

Theresa

The TV didn’t work, no garbage can in room, microwave disgustingly dirty. No chair in room. Batteries in the bathroom sink in drain with battery acid happening. No coffee machine in room though advertised.
The gentlemen at the front desk were amazingly helpful, and apologetic. New Tv and coffee pot brought in room. I asked and then took garbage can out of lobby for room. Pointed out issues that should be addressed and they seemed appreciative and will hopefully get on them.

Partner

2/10

Poor

21 Jul 2026

Karim

Not clean. Bed sheet ,pilow, towels all dirty as hell. Stuffs are helpfull.

Family_with_children

2/10

Poor

20 Jul 2026

Joella

Have you ever wondered “how bad can it be?” Me too. Yesterday I learned. This place is a complete dive. Looks alright from the outside and check in area is not indicative of the level of horror that the rooms are. We checked in which was friendly/efficient enough. Got to our room and it felt like a cr**k house. Filthy, hair in the bath tub, missing refrigerator/microwave, two tiny tiny pillows, stained bath tub, stained countertop in the bathroom, toilet that barely flushed, cracked glass in the window, door coming off the hinge, ripped carpet, closet doors missing, the works. We turned the AC on and it made a horrible sound, and inside the vents were filled with scent beads. I went back to the front desk because I knew I couldn’t stay in that room - 107°F outside. I waited and waited and no one came to the desk, I had to call the hotel to get help. I explained to the gal that the room was simply unacceptable and she showed me 4 rooms before we found one that was clean and had functioning AC. One was missing all of the knobs. Our replacement room was significantly better than the first room but was stained, dingy, broken window, missing fridge/microwave, the bathtub was set to be plugged and wouldn’t unplug, so showered with our feet in each others dirty water. The AC worked and that’s all I needed at that point. This was an absolute ripoff even if it was free I couldn’t stay again. Please don’t stay here. Wyndham resorts - please do something about this. Staff was helpful.

Partner

4/10

Poor

19 Jul 2026

Lee

Pool and Hot tub was listed as open but permanently closed. Fridge in room didn’t work. Not as advertised.

Partner

2/10

Poor

17 Jul 2026

Susan

Air conditioning worked

10/10

Exceptional

14 Jul 2026

Laura

We had a pleasant experience even with our 2 service/esa cats.

Family

4/10

Poor

12 Jul 2026

Amanda

So the staff were super nice and friendly. However the rooms were set up really weird with a lot of dead space and the ac was in another room not even in the bedroom which made the bedroom stuffy and hot. The TV’s didn’t work and the curtains didn’t keep out any light so it was very bright. Our room also smelled like a smoker had been in there at some point. The shampoo was also half used.

Family

4/10

Poor

11 Jul 2026

Janiece

When we checked in we were informed that they did not have room keys so if we left we would have to find staff to get back in the room. All inside and outside doors were propped open. Pool had no water the restaurant was a pizza ranch, so no breakfast was available. Air conditioner knows were broken so there was no way to adjust the temp. You either froze or got over heated. No elevator and no luggage carts.

Partner

4/10

Poor

11 Jul 2026

Thomas

The swimming pool and hot tub are permanently closed. The window in our room was broken, the toilet seat was missing an anchor screw, the safety latch on the door was broken, the microwave and fridge were missing and no garbage can.
The bedding was clean and comfortable

Partner

4/10

Poor

10 Jul 2026

Kailyn

I should have paid more attention to the prior reviews before my stay. I knew the place was a little outdated but I only needed a room so I wasn’t worried about it. I didn’t need access to the pool or hot tub, but if others are looking for that, just know that they were both drained. Upon entry into the room we noticed trash laying around, a water bottle hidden under the bed that did not belong to us. The pillows and sheets had stains on them. The bathroom fan was incredibly loud. The main light in the bathroom is on a dial so if you’re taking a long shower be prepared for that. The staff was helpful but I was concerned with the lack of cleaning. The floor was not vacuumed before we were in the room. It was an affordable hotel but that was for a reason. The doors to each room are incredibly loud, so if guests were coming and going in the middle of the night it woke me up. Definitely not a quiet hotel.

Partner

6/10

Pleasant

09 Jul 2026

Vicky

No water in the pool or hot tub. Breakfast was not so good. Didn’t have any forks, food was almost gone. Juice was the worst. Not enough seating. Trash was overflowing. Probably wouldn’t stay there again.

Friends_and_family Family

2/10

Poor

09 Jul 2026

Chris

We did not even stay there. The AC didn’t work in the room and asked for another room and they said they didn’t have one and gave us a refund. I haven’t seen the refund yet.

2/10

Poor

08 Jul 2026

Kelly

Our stay at the Baymont in Spearfish, SD was the worst I have ever experienced. Mold growing on the bathroom walls, visible , room smelled like urine and pictures on the wall hung over the bed frame. We left after one night and was charged for 3 nights.

Family

4/10

Poor

07 Jul 2026

Nancy

Parking was good.

Partner

8/10

Excellent

05 Jul 2026

Regina

We found that the breakfast was a little unorganized. They ran out of silverware, food, took forever to make coffee.

Family

6/10

Pleasant

02 Jul 2026

Zoie

The bathtub had clumps of hair in the drain and the shower head looked gross. The sheets seemed fine though.

Friends

4/10

Poor

30 Jun 2026

Robert

No refrigerator in the room (night desk clerk went and found one). 1 small table and 1 small chair in the entry room (reservation for a party of 6). No water in the indoor pool (luckily the kids didn't just jump in). Menstrual stain on comforter. Full length mirror in room just leaning against the wall. We were pleased with the night clerk, she did her best. We will NOT stay here again.

Friends_and_family Family

4/10

Poor

29 Jun 2026

Shelby

Staff was not friendly when our door would not open, sheets were dirty, and bathtub was stained and dirty.

8/10

Excellent

29 Jun 2026

Jason

Staff extremely pleasant and helpful

Family_with_children

2/10

Poor

28 Jun 2026

Zach

Don't stay here

Family_with_children

4/10

Poor

28 Jun 2026

Jose

Issue with cards working and toilet in room was very slow to fill

8/10

Excellent

22 Jun 2026

Jonathan

Friendly staff ,clean rooms!

Family

4/10

Poor

22 Jun 2026

Josh

When we arrived, we went to our room and it was not clean. We had to go to the front desk and tell them, when they fave us a new room, they did not give us keys and I had to go back down to the front desk to get keys for the room. Parking is atrocious. Many people blocking spots in the small lot. Bath tub was dirty with wrappers and paper...

Partner

2/10

Poor

21 Jun 2026

LASHELLE

Outer door didn’t latch so anyone could enter. No fridge in room. Empty toilet paper roll in the bathroom. Had to call front desk to request both. Tub was damaged and gross. Towels were stained. A/C very old and stunk when on so had to open the window.

Family_with_children

2/10

Poor

20 Jun 2026

BRENDA

I asked for a room on first floor as there is no elevator. But I had to go up the flight of stairs and carry my luggage. I got in the room. There’s no fridge or chair, use the bedside table to sit on while I ate.Only half the lights worked, so room was very dim and could hardly see to read. Room on the side of the parking lot was very loud and noisy.

Self

8/10

Excellent

20 Jun 2026

Lynette

This is an older property, but with a lot of nice updates.
The gal at the front desk was ready for us with paperwork and keys ready.
Our room was spacious. It had new carpet. Bed was comfortable and bath tub/shower updated. Air conditioning worked well.
The room did not have a refrigerator. Also, the pool and hot tub are permanently closed.
The breakfast was ok. The back door to the property is always unlocked. Would have liked to seen use of card to enter back door.
Price was good on Expedia and short drive to Deadwood. Would stay again.

Partner

2/10

Poor

14 Jun 2026

Melissa

Property was outdated, in disrepair and smelled of dust and mold. The room was missing furniture with no place to sit in the separate living area, with just a refrigerator and a tv. No chair or couch. When I complained, I was told they are “moving furniture around”. The bedroom had a bed and one side table, again no place to sit. While I was out for dinner an office chair was brought in. The lamps were broken and dirty. The bathroom did not have a trash can, had no toilet paper and mold in the bathroom with missing floor tiles. The front desk girl called the manager and I was told that I “could leave”. The room door would not close and had to slammed to get it closed. The pool and hot tub was drained permanently without notice of that on Expedia. I would warn anyone of this property! Terrible stay with terrible service. 0/10 stars. Do not recommend. See attached photos.

Self

8/10

Excellent

14 Jun 2026

Susan

It was fine

Pet

2/10

Poor

13 Jun 2026

Patrick

Disappointing Experience – Poor Management & Service
I had a terrible experience at the Baymont in Spearfish. The property is poorly managed, severely lacking in basic maintenance, and had a generally uncomfortable atmosphere. A major selling point for us was the pool, but it does not work as advertised.
The housekeeping and basic operations were completely unacceptable. After my first request, it took three full days just to get our room cleaned. When I requested cleaning a second time, the staff explicitly promised me it would be taken care of, but it was never done. At one point, I asked for clean towels and was told they hadn't even done the laundry, forcing me to go hunt down towels from the fitness area myself.
To top it off, there were some highly questionable characters—who appeared to be employees—just wandering the hallways late at night, which felt entirely unprofessional and unsafe. I am incredibly disappointed and will not be returning.

Family_with_children

2/10

Poor

13 Jun 2026

Patrick

Disappointing Experience – Poor Management & Service
I had a terrible experience at the Baymont in Spearfish. The property is poorly managed, severely lacking in basic maintenance, and had a generally uncomfortable atmosphere. A major selling point for us was the pool, but it does not work as advertised.
The housekeeping and basic operations were completely unacceptable. After my first request, it took three full days just to get our room cleaned. When I requested cleaning a second time, the staff explicitly promised me it would be taken care of, but it was never done. At one point, I asked for clean towels and was told they hadn't even done the laundry, forcing me to go hunt down towels from the fitness area myself.
To top it off, there were some highly questionable characters—who appeared to be employees—just wandering the hallways late at night, which felt entirely unprofessional and unsafe. I am incredibly disappointed and will not be returning.

Family_with_children

10/10

Exceptional

12 Jun 2026

Stephen

Nice big room comfortable bed and good shower breakfast ok but. No coffee in the room which is disappointing

Partner

4/10

Poor

09 Jun 2026

Dwight

TV inoperative, phone inoperative, AC noisy and needed 64 degree setting to be comfortable, bed beyond firm, queen bedding on king bed, damp was cloth on BR counter, overall an unpleasant stay.

Friends_and_family Family

2/10

Poor

07 Jun 2026

Glen

I should’ve known things were amiss when we walked in the front door to be greeted by a sign that the pool and hot tub were closed. Then we discovered the bathroom light didn’t work. A 4” shank sticking out of the bed frame got me in the ankle. The tub was quite dirty. The hair dryer didn’t work either. My sister in law advised me that this is the business model followed by Baymont by Wyndham. It seems a shame to have a beautiful property in the Black Hills, right off I-90, totally unprepared for tourist season. Caveat emptor!

Partner

2/10

Poor

06 Jun 2026

Cindy

In a word, EEWW! My room was old and dirty and had a smell to it. The bed and pillows were dated and the bed didn't have a mattress pad on it. The walls are thin and voices can be clearly heard thru them. The pool was closed permanently. The best thing about was the lower rate, but still too high for what they're offering.

Self

10/10

Exceptional

01 Jun 2026

Mirsad

Great hotel very nice stuff and very clean room and hotel

Friends_and_family Family

6/10

Pleasant

31 May 2026

jessie

There was someone at the front desk when we checked it but no one was ever around any other time. The pool and hot tub were empty,never had a heads up about that. Barely had a mini fridge and no microwave in room. Room had a weirs smell.

Family_with_children

6/10

Pleasant

31 May 2026

Cecilia

TV didn’t work. In two rooms. The bathroom bathroom had conditioner, but no shampoo.

Friends_and_family Friends

10/10

Exceptional

29 May 2026

Jason

Nice place convenient to the freeway

Self

6/10

Pleasant

26 May 2026

Jaime

hotel was ok

Self

2/10

Poor

24 May 2026

Scott

The pool or hot tub had no water in then and that's one thing I love to do after a long day the carpet in front of our door smelled like sewer the breakfast wasn't nothing like other places we had bugs on our bathroom floor. And the guy at the front desk was rude and cookie not pleasant!

Friends

6/10

Pleasant

13 May 2026

Dwight

No issues outside. We engaged a suite, and found two rooms, sparsely furnished. TV's in each room, neither powererd on with remote, manually done. 1 chair total. The room was very clean.

Partner

10/10

Exceptional

11 May 2026

Leroy

Nice clean pretty good breakfast

8/10

Excellent

09 May 2026

Chris

You can tell that it is an older building. When we stayed the pool was empty, but they did mention renovations. The room/ bathroom was clean. The TV had trouble with a signal but it was OK.

8/10

Excellent

01 May 2026

Steven

Great overnight stay location. Clean room, nothing fancy, but perfect for overnight stay.

10/10

Exceptional

25 Apr 2026

daria

clean room. Staff friendly, decent place for price

6/10

Pleasant

09 Mar 2026

Skyler

It was ok.

Friends

10/10

Exceptional

16 Nov 2025

Shane

It was a great no hassle experience. Room was clean and quiet.

6/10

Pleasant

13 Oct 2025

Cindy

The main reason for choosing this hotel was for the swimming pool and hot tub. Upon checking in, I found out both had been drained. Also there was to be breakfast which was not available on Monday morning, not that it was worth eating Saturday or Sunday.

Partner

2/10

Poor

13 Oct 2025

Lorri

The hotel smelled like Glade PlugIns trying to cover up old chlorine and mold. The wood on the staircase rails was coming apart and unsafe. Our window didnt lock so we had to make a block so we felt safe. There was a dirty towel in our bathroom and the front desk person didn't charge us correctly for the deposit which resulted them in double charging our card and not informing us until check out. Customer Service standards are an all time low at this place.

Friends_and_family Family

2/10

Poor

13 Sep 2025

Justin

Rooms smelled. Front desk was not helpful. Couldn’t check in even 15 minutes early. Told there was no TVs that work in any rooms. Notified no pool and hot tub were permanently not working after booking. No coffee in the morning, it was empty.

Business Self

2/10

Poor

10 Sep 2025

Katherine

The pillows were disgusting as was tub. But the pillows, all 4, disusting. Felt dirty.

Leisure

2/10

Poor

02 Sep 2025

Kelly

The place is run down, worn out, and dirty. Was worried about fleas and bed bugs so when a huge spider ran across the floor I was done. Very gross place.

2/10

Poor

01 Sep 2025

Nicki

Not impressed

One of the reasons for booking this hotel was because it said it had a pool. Checked in and the sign on the front desk stated the pool was permanently closed. The floor corners were dirty and gross. The remote didn't work. Pulled out the nightstand to use the plug, and it hadn't been vacuumed in a long time. The breakfast wasn't much of anything; the apple juice was gross, and the creamer had chunks in it. Very dissatisfied.

Friends_and_family Family

2/10

Poor

24 Aug 2025

bobby

Ssucks,no tv service ,to cheap to probide.

2/10

Poor

21 Aug 2025

Julie

The property was not responsible for my poor rating. Expedia itself is responsible for this poor rating. The staff at Baymont were very helpful. But when we arrived, there was no record of our reservation. Which was frustrating as I had made the reservation and paid for it a year prior. Trying to get a hold of someone at Expedia to get the room rebooked was a disaster. After having been on the road for over 12 hours already we had to back track an hour to the new place. It was a terrible experience and honestly, I am not sure that we will use Expedia again in the future if this is the experience that we can expect.

4/10

Poor

13 Aug 2025

Michael

Only complaint I have is that we chose that hotel because it said it had a swimming pool. I guess technically it does just with no water in it or the jacuzzi.Was not the only family with children that stayed there for that reason. Also found out that it had been empty for 2 years now.

Leisure Family_with_children

10/10

Exceptional

10 Aug 2025

Greg

Everything was good iit is a cheaper hotel and were worried about the reviews but itbwas comfortable and the staff was amazing

Leisure Family

2/10

Poor

07 Aug 2025

Stacey

Our room was very dirty. It was a non smoking room but smelled like smoke. The TV only had 5 channels and there were no instructions on how to get access to streaming or additional channels. Very disappointed in our stay. I have had excellent stays at other Baymonts so I was looking forward to this one. Spending over $300 and getting a crappy room was not ideal.

Leisure Family

2/10

Poor

06 Aug 2025

James

The phone didn't work, or the TV. The water was cold and the place was dirty

2/10

Poor

05 Aug 2025

April

Had reservations and confirmation numbers got there and they couldn’t find me, I showed them the booking info they said that I need to call the third party I booked with, I did and Expedia called them and told Expedia that they would not honor the price that I had booked for over six months ago which we planned this out so we could go to Sturgis 85th the staff didn’t care to call the manager to see what they could do they just kept saying not their problem so after two and half hours on the phone with Expedia I got another room 11 miles away from spearfish. I just know if a hotel is going to work with a third party that if something happens on either ends that they should honor it no matter what because that was the price then. Expedia got me a hotel for the price I booked for and it wasn’t a bad hotel. But the principle of it all is practice good business dont be so cold to people who travelled for two days and dump bad news on them and not even try to help.

Leisure Friends

10/10

Exceptional

02 Aug 2025

David

Easy check in, nice room,

Leisure Partner

6/10

Pleasant

02 Aug 2025

Verified traveler

Nice owners

2/10

Poor

25 Jul 2025

Angela

I didn’t get what I paid for in my reservation. I paid for a room to sleep 6 because we had 5 people, expecting 2 queen beds and a sofa sleeper. When I arrived they don’t have a pool or hot tub as advertised. We checked in got ready for bed and discovered our room only has 2 queen beds & and a couch that doesn’t convert to a bed-The hotel doesn’t have pull out sofa’s or rooms that sleep 6 people, so i didn’t not get what I paid for! When I ask the hotel staff for bed linens so someone could at least sleep on the couch, I was told - “They can’t give me extra liens “what’s in the room is what you paid for & what comes with the room.

Leisure Family

10/10

Exceptional

14 Jul 2025

Tonya

Enjoyed our quick stay!

8/10

Excellent

07 Jul 2025

Christine

Warm showers, plenty of towels, nice breakfast, etc.

Leisure

6/10

Pleasant

06 Jul 2025

Ronald

While the check in was superb and the room was very clean, the breakfast could use a lot of work. There was a nice selection of teas but no water for it. The juice dispenser was out of order for how long. Where was the milk for the cereal? All in all, a very disappointing breakfast offering!

Leisure

2/10

Poor

29 Jun 2025

Rebecca

DO NOT STAY HERE! Pictures online do not match the current amenities. Poor air conditioning in room, not enough towels and no more were brought after requested. The indoor pool is drained and permanently closed, despite advertising an available pool. Hard beds, tv and refrigerator not working... limited breakfast. I could go on and on.

Leisure Family_with_children

8/10

Excellent

26 Jun 2025

Cheryl

Was clean convenient

Self

2/10

Poor

25 Jun 2025

Jane

Toilet seat was broken, TV didn't work, couch was broke down and the pool did not have any water in it. Cancelled room and went to a different hotel.

Leisure Family

2/10

Poor

24 Jun 2025

Dianne

They cancel the reservation said they would not take my Service dog

8/10

Excellent

23 Jun 2025

Jesse

The employee/night auditor seemed rather rude or off-putting when I first entered the hotel, but was more professional and respectful while checking me in. Quiet, clean hotel conveniently located just off of Interstate 90. Thank you!

Leisure Self

4/10

Poor

23 Jun 2025

Jim

After 4 hours of travel room was not ready at check in time .Poor customer service.

Leisure Family

8/10

Excellent

21 Jun 2025

Wade

Room was clean

6/10

Pleasant

20 Jun 2025

Susan

The bed was great, loved the soft sheets, room was clean. The shower head was plugged and no water came out. The AC had no control knobs. It was on on or off. There was no blow dryer in the room. Pool and hot tub permanently closed. Breakfast was fair.

Self

2/10

Poor

19 Jun 2025

michael

False advertising. Was supposed to have a hide a bad and did not. Refused to refund room after 10 minutes from check in .

2/10

Poor

15 Jun 2025

Kayla

I booked this stay specially for the pool and hottub. When we checked in, there was a sign at the desk that said “pool permanently closed”. Such a bummer

Business_and_leisure Family

2/10

Poor

10 Jun 2025

Joe

LOCATION,WAS GOOD

REPUTAION OF BEEING A BAD HOTEL

Business Family

4/10

Poor

06 Jun 2025

Michelle

They can’t even provide extra blankets or pillow .

Friends_and_family Family

6/10

Pleasant

03 Jun 2025

Diane

The rooms were clean. Pool and hottub are permanently closed. Why I booked in the first place. Lobby and hallways strong plugin air fresheners to the point of being overwhelming. The only time someone was at the desk was at checkin. I had to wait ten minutes for someone to show

2/10

Poor

24 May 2025

Lynn

Computers down

Family

8/10

Excellent

17 May 2025

Lynne

Checked in an hour ago. Tv wouldnt work so maintenance was called.
Drawers wont stay in.

Partner

2/10

Poor

08 May 2025

Eugenia

Not the best

Unfortunately when I came to check in at 10pm they had a brand new employee working who had no idea how to check someone in , never mind someone who was using a third party booking. The clerk was nice and tried to be friendly but when they are having to spend the entire check in texting someone to “help” them and 45 min later you finally get the keys.
During this check in process I was told numerous times that my prepaid card was declining and that I wasn’t going to get my room because the card that was sent hotels.com just didn’t work . Finally when who ever the clerk was texting to figured out what to do on there side she text him and told him they got it figured out. I was finally able to check in it my room 45 min laters . When I got to my room the keys he’d had givin me didn’t work so I had to go back and get keys made again . All in all my check in was horrible.
The rooms are clean and uncluttered, but the bed was extremely uncomfortable and all I did was toss and turn all night.

Partner

2/10

Poor

22 Feb 2025

Enrique

Had a reservation for two rooms went to check in only to find a note on the door with a number to call for assistance. After a few tries no one answered and ended up having to hunt down another hotel, but what what really gets me is after looking at my email i found that they checked me in and charged me for the rooms. STAY AWAY

Business_and_leisure Family

10/10

Exceptional

23 Dec 2024

marian

It was clean and comfortabke

2/10

Poor

30 Oct 2024

Verified traveler

Disappointed- safety hazard

Was disappointed when there was no pool. They had a safety hazard in our room and had a 2x4 sticking out from the bed. 2 of us got hurry after hitting it with our leg because you couldn't see it sticking out under the bedding. My 73 yr old mother almost fell after hitting the board.

Friends_and_family Family

2/10

Poor

15 Oct 2024

John

Bed bug experience

Bed bug bites in the two rooms we stayed in. 9 welts on head and neck, 33 on arms, 30 on legs, but and back.
Never experienced anything like that before.

Partner

6/10

Pleasant

29 Sep 2024

Nathan

Room was spacious and very clean. Appears rooms were recently painted. No blankets on beds, just sheets, but requested blankets. Pool was being renovated so it was closed. Chose this hotel because it has a pool for our kids. Would be nice if this was advertised on Expedia, hotel website and posted when you check in so families are aware or can choose other options. Simple, but good continental breakfast.

Leisure Family