Name: Crowne Plaza Resort Sanya Bay
Address: 228 Sanya Bay Road, Tianya District, Sanya, 572000, CN

Crowne Plaza Resort Sanya Bay

Sanya - Hainan · China

228 Sanya Bay Road, Tianya DistrictView location

50 reviews shown

10/10

Exceptional

25 Jul 2026

Robert

Stayed 9 days there. Very nice hotel with spacious rooms, beautiful views of the ocean and very clean. Not a lot of English spoken but didn’t really expect it. You can quickly learn which staff speaks EN and lean on them if needed. Microsoft translations works well otherwise. Then breakfast buffet was excellent . I should have gotten the name of the lady who is there most mornings( I think she is the Manager) but missed the opportunity. She speaks English well and I only asked her on the first day for salt and pepper. After that she watched for me and had it and a fruit or cheese plate delivered to my table each day. Very nice personal touch!

10/10

Exceptional

20 Apr 2026

Terry

Hotel service and food fantastic

Family

8/10

Excellent

15 Apr 2026

Kenneth William

Nice rooms for a decent price.

Family_with_children

10/10

Exceptional

12 Mar 2025

William

Fantastic hotel. The staff was very friendly. The seaview from my room was exceptional. Highly recommend!

Leisure Self

8/10

Excellent

21 Feb 2025

Patricia

Nice property. Perfect location. Beach across from hotel. Close to airport. Staffs inexperienced.

Leisure Partner

10/10

Exceptional

08 Feb 2025

Eduardo T

Beautiful. Easy walk to beach with large boulevard seeing locals enjoy from dancing groups to families hanging out

Leisure Family

10/10

Exceptional

25 Jan 2025

Dilinur

Nice hotel, the food is great. Room is spacious and comfortable. Highly recommend to foreigners.

Leisure Family

10/10

Exceptional

25 Apr 2023

Taojie

Overall it is a great place but even the best ocean view isn't full ocean front, only partially ocean front

8/10

Excellent

15 Nov 2021

brian

Everything at the hotel was incredible. It is in the perfect location for someone that wants peace, access to the beach and excellent service.
The food was great.
The only negatives were Covid related. I was traveling from Beijing, so I could not go on any tours or excursions. The hotel made up for it by being a great place to relax and hang out.

Self

8/10

Excellent

28 Dec 2020

oren

Very friendly service,

Friends_and_family Family

6/10

Pleasant

05 Jan 2020

Verified traveler

Sanya Bay

Perhaps the hotel is under renovation as only one wing seemed to be being used. Beds were a little firm, but better than other places in China. Food & drinks expensive, but breakfast buffet pretty extensive. They do not speak as much English here as anticipated. Pool only 4.5’ deep.

Partner

10/10

Exceptional

02 Jan 2020

Verified traveler

Overall I had a pleasant 3 nights stay at this hotel, it was certainly built as a five star, however, it is starting to need some TLC.

The staff were amazing, friendly and courteous. I find it to be an excellent location for a true getaway, close enough to the airport, but far away from the hustle & bustle of the city. The public beaches were steps away (across the road) and lots of paths along the ocean for perfect morning/evening walk (stroll). I would recommend.

Leisure

6/10

Pleasant

22 Oct 2019

Verified traveler

Cant get wifi as different network..they dont hv googles..youtube...the counter staff although they cant speak english'..but they are vety helpful trying their best to fix the wifi for us..they are sincere and warmth in their service.especially the counter staff ms christina.The lobby cafe serving bbq buffet at dinner time and the staff was vety caring knowig we are middleage adults they suggested to us tt having bbq might be too heaty for us and advise us to hv chinese food in their chinese restaurant which there are better choices of food for us..sure enough my family all of us was down with bad flu and cough..One of the captain noticed me very sick ate halfway going bk to my room to rest..later after my hubby n son finished their course of food..They hv given me free pack of green vegetables with hot porridge for my hubby to bring to me to eat..What a wonderful and thoughtful staff they have in the hotel.very impressive and touching.Keep it up.

Leisure Family

8/10

Excellent

23 Dec 2017

Kin Chi

The hotel is too old now. Needs renovation or at least some repair and paint brush to the furniture. Overall neat and tidy. Coffee and tea for breakfast is not upgraded yet. No coffee bean made coffee. Coffee is just like water with coffee colour.

Partner

2/10

Poor

02 Oct 2017

Udatenne Gedara

waiting for refund

I booked this hotel for 3 days but I stayed only one night. Smokers are every where, room smelled hard smoke. There was a ashtray in the room. the same time in informed reception desk and asked to cancel my next two days. Dealing with reception was really hard. they spoke very little English and they asked me to contact Hotels.com. unfortunately there was no WiFi at that time. I could write a mail to Hotels.com through business center computer and I asked a refund. Still I am waiting for a reply from Hotels.com, and they said they are still trying to contact the Crowne Plaza. To book your hotel it will take 2 min. but if you have a problem or refund no one will be there for you.

6/10

Pleasant

20 Aug 2017

Verified traveler

Nice resort but poorly maintained

I was upgraded to a lovely suite but there was mildew in the shower, the sofa cushion was stained and the lights in the living room could not be turned off or on from any switch there. The bed base and headboard were peeling and paint touch ups were visible on the shower ceiling. I wasn't aware that breakfast ended at 10:30 am and arrived to the restaurant at 10:40 when the buffet was being cleared. As I don't speak Chinese, it was difficult to communicate with the employees and they just advised that breakfast was over. Eventually an employee offered to get me some bread. When I returned to my room hoping to order room service breakfast I found that room service does not serve breakfast. I went looking for other options and only the lobby lounge was open. From there I was able to order a lunch dish to the lobby lounge. At check out the employees were friendly but when I requested a copy of the lobby lounge bill, they called over to the lounge and advised the bill could not be found as the meal was 2.5 hour prior but the bar was empty so I did not understand the reason for this. On requesting a taxi at the front door to go to the airport the employees told me they did not know how to get a taxi as they were new. There were several employees and I had to explain to them that they need to find out the telephone number for a taxi company so that they can call taxis for waiting guests. Eventually I did get a taxi. The employees were friendly but did not appear to be trained.

2/10

Poor

21 May 2017

Verified traveler

Someone hold a key to open my door because of the wrong key given by register counter. Never experienced such a bad trip in this hotel.

10/10

Exceptional

03 May 2017

vinh loi lee

Overall, a wonderful well managed resort.

A wonderful resort with great breakfast offering. Special thnx to a great service from Vincen at the desk and Kent, Alvin at the entrance crew. Quiet, great pools, great beach across the back road. Not a walking distance to town but a cab ride is about $10 US. Very close to airport and Nanshan etc. Shuttle service is available though the schedule offered is poor only two trips per day and doesn't start till 10am. Airport pickup should be offer to guess since it is way closure than many other resorts to airport. Free wifi should be strengthen, connection is fairly weak.

Partner

6/10

Pleasant

02 May 2017

charlie

Ok choice

Good location, nice & long beach walk, peaceful. Overall is good except for the breakfast which is worse than a 3 star hotel.

10/10

Exceptional

31 Oct 2016

Verified traveler

Clean .. Amazing landscaping. Would recommend to friends. Good breakfast

4/10

Poor

31 Oct 2016

Toon Muat

Beautiful Hotel with many minor faults

In the room, there is a little card that says \" its the little things that counts\". Obviously they do not walk the talk. In my room alone, the cordless phone does not work, the USB Charging port on the desk panel does not work, the clock in the bathroom has stopped and the shower rose holder is loose. In my parents room, the door cannot lock. Its is time for a refresh.

Family

4/10

Poor

22 Sep 2016

Leang

No Crowne Royalty Here

Renovation process was still taking place. Misleading to see here on hotels.com as a 5 star hotel when it felt like maybe a 3 or less. I feel like even with the hotels of less quality had less things falling apart. Middle of the hotel lobby had construction going on and most of the furniture was covered and not usable. We tried to check in an hour early our rooms weren't ready with no place to sit and wait. There was barely any air conditioning on. We each did get a complimentary drink in the Business Executive Lounge. I was hot and tired from our train ride in, and just wanted a nice cold beer. I have never been served warm beer ever, and I totally flipped out in all of my American splendor. I have been to poorer countries and served cold beer. I did end up getting a cold beer after trying to translate in my terrible Chinglish. After maybe an hour or so later only one room was ready, and so I just got mine later in the evening. My room did not have a luggage rack or a tall standing lamp as my parent's hotel room did even though it was 2 rooms away from mine. My room also had a broken door knob to the glass sliding door, total security issue. 2 electrical outlets didn't even work, plate outlet coming apart, hair dryer paint peeling off, double lock on the door didn't work, no towel holder for separate toilet and sink area, dusty chaise, blood on the blanket, torn bedskirt, frayed duvet cover, and peeling wallpaper, and barely any AC working. Not worth it and not recommending.

Family

6/10

Pleasant

11 Jun 2016

Kate

Nice location

Nice location, but staff spoke limited English and some of the hotels facilities such as the spa, some restaurants and boutique shop were not available. On the positive side, the hotel room was fantastic with great facilities and comfort. Overall, if you speak Chinese it's a 5 out of 5 hotel, but if you speak English, it's a 2 out of 5, a 3 if best.

10/10

Exceptional

16 Nov 2015

Jake

Sanya, Saved the Best for Last

Sanya, China was the last of our four country, Asia vacation. Grand Fortune Bay Hotel was impressive, every bit 5-star. Room was grand and spacious. We had a tub in the balcony and used twice. Very romantic with the curtain drawn. Rooms on the 1st floor can walk straight into the swimming pool from the backdoor. The inclusive breakfast buffet is a must. It has Asian and Western flavors and large selections. We dine at the Noodle Store Restaurant one evening. The pulled noodle was fresh made. It was fun just watching the chef making the noodle. The evening all you can eat outdoor seafood BBQ was also great. The BBQ was also entertained by a very accomplished Filipino band.

8/10

Excellent

12 Aug 2015

VIDHI

The Hotels was good but no air conditions in Lobby and Reception Area. The rooms and hotel atmosphere was very goods.

Partner

10/10

Exceptional

09 Mar 2015

LARRY E.

THROWN INTO STREETS ON 12/31/14 NEW YEAR'S EVE!

GREETINGS FELLOW GLOBETROTTERS!

WELL, THIS HOTEL IS ABSOLUTELY BREATHTAKINGLY WONDERFUL! I MEAN, LIKE A ITALIAN RESORT ON THE MEDITERRANEAN SEA! (sp?) *LIKE A CEASAR'S PALACE KIND OF DECOR & BAR/POOL ON THE BEACH-RIGHT UP TO THE SEA-LINE! IT IS ONE OF THE BEST UNDER THE SUN!!!

MY WIFE & 8 MONTH OLD BABY GIRL ARRIVED @ AROUND 2PM JUST IN TIME TO SPEND NEW YEAR'S EVE THERE IN THE USN, ON THE BEACH, BEFORE FLYING BACK TO THE CHINA MAINLAND ON 1/02/15. WE ALL STOOD IN LINE ONLY TO FIND OUT THAT THIS 5 STAR GIG OVERSOLD EVERY LAST ROOM- EVEN THOUGH THEY GAVE US A CONFIRMATION# VIA HOTELS.COM (Most likely, they gave our room away to some local government dude; or wealthy Chinese busniess man/woman- of whom demanded a room from theme even though they were sold out & when this happens here in China, they cannot refuse!) THE MANAGER DUDE WAS NICE AS HE COULD BE IN SUCH A SPOT- BUT HAD NO PLAN-B FOR US AT ALL!

SO IN THE END, AFTER 2 HOURS OF TRYING TO GET MY FAMILY OFF THE STREET AND INTO A NICE ROOM; THEY JUST SAID, \"NO\"! So I had to call Hotels.com from my cell phone & book an inferior hotel some 30 kilometers away! Not on the beach, and not a 5 star! It was nice- and yes better than being stranded in Kenya or Nigeria or Iraq, but it was a total waste of a great sunny day in Sanya- and a huge disappointment to say the least.

BOTTOM LINE...BEWARE OF THIS PALACE-RESORT! YOU MINGHT NOT GET IN AT ALL. ) -;
LEW~ San Diego, Ca. USA & Fu Zhou city*PRC

Family

8/10

Excellent

03 Feb 2015

Elizabeth

Great, relaxing get-away

Stayed here after 7 days of extensive sight-seeing in central China. It was perfect because it is a somewhat remote location ($15 cab into DT Sanya), with a wonderful pool and beach access. Although there were only a few comfortable speaking English, everyone tried. Also very helpful securing transit into town, to monkey island (which is 1.5 hrs from the hotel) and the airport. Agree that restaurant options are limited, food at Star cafe was just fine. Prices similar to the states. Bringing snacks, drinks saves money and time. Bath tub on balcony was great surprise! Great place for a mom and her 2 20-something kids.

Family

8/10

Excellent

07 Jan 2015

Verified traveler

good but reservation system needs improvement

the reservation was messed up! no room available upon arrival!! hotel claimed didn't receive reservation from booking website! not sure it's the responsibility of which parties! other than that, hotel condition is alright in general. rooms are big and comfort. staffs' manner is good and helpful.

Family

10/10

Exceptional

12 Nov 2014

Verified traveler

It's OK

It was a pleasant stay. The hotel was build two years ago but the maintenance is not good and feels like a 7 years old hotel. This is a local brand so the quality is as expected. Grounds are beautiful but pool side service is poor. The hotel has the potential of a 5 Star resort but it is not more than 4 Star. Breakfast quality is fair but again, service is poor.

Family

8/10

Excellent

11 Nov 2014

Fercho

Very nice hotel for family and couples

I have a very nice experience. The swimming pool is big and nice.
The restaurants are good but pricy.

8/10

Excellent

12 Oct 2014

Dee

Beautiful hotel

Beautiful hotel,with fabulous swimming pool. Bedroom was great with a bath tub on balcony.Hotel was ment to be a 5 star but as no service around the pool I would say it was a 3 star.

Partner

8/10

Excellent

04 Aug 2014

Roger

Grand Fortune Bay

hotel itself is good, nice hardware and decent service, although since it's a local brand so the understanding of 5 star hotel service is not up to par with hotel standard, but they tried hard to be polite to foreign travelers.

Location is a bit far from downtown but the environment is quite peaceful. Restaurants were all just mediocre and overpriced.

Family

10/10

Exceptional

05 Jun 2014

Pete

The location is far from town. Breakfast can be better. Room is clean and spacious. Overall it was a nice and comfortable stay.

10/10

Exceptional

10 Apr 2014

John

Right on the beach.

An enchanted hotel. Loved it. The staff was always smiling and doing whatever they could to make my stay wonderful.

10/10

Exceptional

27 Jan 2014

Andie

A wonderful surprise in over-priced Sanya

I was going to choose one of the brand-name 5 star hotels, but since i'm on my own I couldn't justify spending that much money. this hotel, at almost half the price as the Pullman or Sheraton, has rooms that are equally high quality with modern amenities and a huge bathtub on the balcony which I used everyday. Definitely get the ocean view room and wake up to the sound of waves every morning. There are several restaurants in the hotel for food, which is needed since it's in a location that's not close to any commercial areas. The private beach is long, quiet and very nice. Perfect for someone who just want to get away from the bustling city life and relax by the ocean.

10/10

Exceptional

17 Jan 2014

Sharon

Great hotel with private beach

I spent 6 nights here and loved it. The hotel is beautiful. I felt very comfortable and safe being a single women.

Most of the staff spoke English or if they did not they would go and get someone else who did. They tried really hard and were pleasant and very helpful.

Drinks are expensive in the hotel so find a local supermarket and get them there. If you go right along the beach road you will find some local restaurants. I found the food at the hotel good but a little pricey. Breakfast had lots of choices for westerners.

I will go back to this hotel.

6/10

Pleasant

05 Jul 2026

renata

Não tem transfer para o aeroporto, informação incorreta no anuncio

Friends_and_family Family

10/10

Exceptional

13 May 2026

Sergiu

Um local bonito, penso que o check-in podia ter corrido um pouco melhor. De resto nada a apontar e é um sítio que voltaria a visitar.

Partner

10/10

Exceptional

05 Apr 2026

Anastasia

We enjoyed our time here. Hotel offers Chinese and continental breakfast in the buffet area with good variety of options. Lots of fruits. Rooms are spacious, beds are comfortable, view is nice. Close to the airport. Looks like a great spot to get a glimpse of summer during European Spring.

Family_with_children

8/10

Excellent

12 Mar 2026

Sai Ming

可看到海

Partner

4/10

Poor

02 Jan 2019

Wen Li

酒店的前台服务水平很低，Check-in时间太长了，等了50分钟后有让再等40分钟，投诉了才终于在下午3：30以后进来房间。Check-Out明明有一键退房的安排，但前台服务员还让排队与Check-in的一起排队等。餐厅服务员问她拿餐巾，要了两遍，她居然就忘了，明明有Free早餐的，到了餐厅还要核实，而且第二天居然有核实。就算设施老旧点都好，但服务水平实在不达五星级的标准。

Family

4/10

Poor

05 Jul 2017

國際品牌水平不足！

三亞之旅全選國際品牌管理酒店，這家比預期的差很多很多，主要是酒店較舊式，房間沙化濕濕破舊感覺，前台服務很好，早餐在餐廳享用，好像去了国內的酒店，一般客人要即磨咖啡要另收費！有位大着肚子的女服務人員服務很好，值得一贊！

10/10

Exceptional

11 May 2017

WEN

酒店干净舒适

总体非常好，就是第一晚下泳池游泳的时候脚踩到一个玻璃，然后解释说是泳池瓷片表面脱落的，正常情况都不会扎到。除了这个，其他都蛮好的，喜欢阳台的大浴缸

Partner

10/10

Exceptional

25 Apr 2017

Xiaodan

環境好，但離市中心好遠

Family

10/10

Exceptional

29 Jan 2017

Jin

周围环境很好

环境很好，适合度假

Family

8/10

Excellent

02 Jan 2017

choon soo

서비스 및 시설이 좋은, 단 영어가 통하지 않는...

서비스 자체는 좋았습니다. 단, 영어가 거의 통하지 않는다는 점을 유의해야 합니다.
단 2~3 명 정도의 스텝이 영어가 가능합니다.

Family

8/10

Excellent

08 Nov 2016

Verified traveler

整體很好，可惜中央泳池维修！

整體很好。特別是员工服務態度
有禮貌很好。酒店設施颇足夠，客房設備滿意及整潔。
整體很好。特別是员工服務態度
有禮貌很好。酒店設施颇足夠，客房設備滿意及整潔。

10/10

Exceptional

29 Apr 2016

Scott

Away from the traffic and noise of Yalong bay!

The perfect hotel to enjoy Sanya at. Much better than the crowded, touristy yalong bay. The staff is extremely friendly and I recommend you order some drinks from the girls in the bar, to practice your mandarin. Everyone went out of their way for me to have a good experience, even if I spoke very little mandarin. Highly recommended!

Family

8/10

Excellent

21 Nov 2015

Ingrid

Bra hotell för avkoppling

Passar perfekt om man vill vila och ha lugn och ro. Vi var i stort sett ensamma på beachen, förutom en hel del brölloppsfotografering. Väldigt lite folk även på hotellets restauranger (vi var där i slutet av november). Tråkigt att det inte fanns mer utbud av restauranger, butiker o barer i området men annars toppen och fräsch beach med fin sand och fint poolområde.

Partner

10/10

Exceptional

27 Oct 2015

Verified traveler

great hotel big rooms breakfast nice and service very good

Partner