Best Western Plus Premium Inn

Bulgaria , Bourgas / Black Sea Resorts
BOURGAS, Sunny Beach
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50 reviews shown

10/10

Exceptional

19 Apr 2026

Dmytro

Clean rooms and attentive staff

10/10

Exceptional

04 Sep 2025

Guy

Best hotel

Leisure Family_with_children

10/10

Exceptional

22 Aug 2025

Lynn

Exceptional service and stay

From check in to check out the service was exceptional. Little touches like a birthday fizz and fruit platter were very much appreciated. We had our gorgeous Labrador dog with us and the hotel even made him feel special! No restrictions for doggies in most areas of the hotel. Super friendly and a great hotel. Would definitely go back.

Friends_and_family Family

8/10

Excellent

30 Jul 2025

Luba

Good experience

Good very clean hotel with friendly stuff. Nice, but a bit small pool for the size of the hotel. Good breakfast. Convenient location - few minutes walk to the sea and many good restaurants around.

Friends_and_family Family

10/10

Exceptional

30 May 2025

DONALD

Staff always helpful and friendly. Hotel facilities as you would expect from a Best Western

Friends_and_family Friends

10/10

Exceptional

24 May 2025

Kathryn

Comfortable hotel with great food and nice service.

Self

10/10

Exceptional

31 Oct 2024

Rich

What a fabulous stay. Was welcomed and had a great room. Very clean and very comfortably bed.

Dinner and breakfast was great and staff were very polite and attentive.

We were even given a comp 6 hour late checkout which added to our comfortable stay.

Will def return when back in the area.

Leisure Friends

10/10

Exceptional

26 Sep 2024

Todd

Great staff and nice rooms for an excellent price.

Leisure Family

8/10

Excellent

16 Sep 2024

Roy

The room was big, cozy and very comfortable. The breakfast was nice and the reception staff were kind as well. Would come the next time again😊

Leisure Partner

8/10

Excellent

17 Aug 2024

Zaid

reception, restaurant, bar and cleaning staff were nice and helpful.
i recommend to extend the breakfast time to 10:30 am and the swimming pool to 7:00 or 8:00pm.
the air conditioner in the room was bad especially during the day.
wifi was very week at the room.

Leisure Friends

10/10

Exceptional

23 Feb 2024

Sergiy

Nice ,clean and good hotel,
Rooms are really super clean, good bads conditions,
Frendly staff supportingme with all! Nice hotel ,will come back again.

Business Self

10/10

Exceptional

27 Oct 2023

Pawel

great stay, friendly stuff

modern hotel, great location near nice Grill Bar and Beach, friendly stuff. missed some fresh fruit at breakfast (just apple and pear)

Friends_and_family Friends

10/10

Exceptional

14 Oct 2023

Pawel

Great hotel at value price. Rooms new, very comfortable. Very happy to be there

Friends_and_family Friends

10/10

Exceptional

12 Oct 2023

Gabriel

Great location, clean

Leisure Self

10/10

Exceptional

10 Oct 2023

Sallyann

Absolutely wonderful stay ! Love the good ! Plenty of choice ! So clean .. and fresh. And staff were very helpful

Leisure Family

10/10

Exceptional

03 Oct 2023

Gary

Fantastic price for quality, nice room, lovely staff and breakfast better than other places we stayed in Bukgaria. Bargain

Leisure Friends

6/10

Pleasant

05 Sep 2023

Udi

The hotel is overall good. But the WiFi and Tv entertainment is appalling. WiFi keeps disconnecting after every 20-30 mins. TV has only 30 local channels and no satellite connection.
The reception was empty when we arrived there. Waited for 15 mins before we decided to go into the restaurant and ask an employee to help us finding someone.
Breakfast is only decent. Lots of variety but quality is average. Coffee is only available on self service machines, hence could not get a barista made coffee in the whole hotel.
The pool area is good with the bar next to it providing good cocktails.
The room on lower floors which was originally offered to us smells of pool water (chlorine I guess) but we were moved to 6th floor after being asked to, which was nice.
House keeping is good, they ironed the requested clothes on time but they do not provide an iron for the room and instead you have to come down yourself and iron your clothes in their iron room.
Inside bar staff is a bit rude and not bothered. Casino owned by the hotel is not a casino and is mom operative anyways.
Close to all good restaurants and taxi stand and bus station, so very convenient.
Overall, if I go bank to Bulgaria, I would not stay in the same hotel.

Leisure Partner

10/10

Exceptional

03 May 2023

Alan

This hotel was awesome. Everything was excellent.

Friends_and_family Family

8/10

Excellent

17 Apr 2023

Polina

The reception was very quick and pleasant! Clean and comfortable room and hotel . Breakfast wasn’t great but ok

Partner

10/10

Exceptional

14 Apr 2023

Polina

Very nice receptionist Ivan! Good hotel, good location, simple breakfast .

Partner

10/10

Exceptional

24 Mar 2023

ahmet

Perfect in every way, excellent location l, very kind staff, Ivan was very helpful and kind. Highly recommend

Leisure

10/10

Exceptional

14 Mar 2023

Verified traveler

Always willing to lend a hand.

Front desk staff was amazing and so helpful with any needs I had during my stay.

Self

8/10

Excellent

14 Mar 2023

Imogen

Fantastic staff

Fantastic staff, lovely quiet room, comfy bed and choice of hard or soft pillows. Good location, right near the bus station and walking distance to everything you need.

Self

10/10

Exceptional

10 Mar 2023

Anthony Terence

Hotel was very clean. The staff were extremely helpful and the breakfast was very good.

Leisure Family

10/10

Exceptional

22 Nov 2022

Keith

Excellent hotel and great value for money, staff were very helpful throughout my stay.
The area is very seasonal so don't expect many places to be open this time of year

Leisure Self

10/10

Exceptional

19 Sep 2022

Jon

Friendly staff.
Clean.
Good location.

Leisure Partner

10/10

Exceptional

01 Jul 2022

Penny

staff helpful & friendly clean
Brilliant location…. Only down side no entertainment

10/10

Exceptional

16 May 2022

Nikolay

Strongly recommend!

Clean rooms, nice breakfast, super service!

Business

10/10

Exceptional

20 Apr 2022

Steven

Great aid at reception, advice on locating items, within sunny beach

Business

10/10

Exceptional

04 Nov 2021

Dave

Nice hotel

Ok. Very quiet. Free upgrade was nice.

Friends_and_family Family

10/10

Exceptional

29 Nov 2020

Matt

Really friendly staff excellent service 5*

Self

8/10

Excellent

08 Sep 2020

teodor

Clean property / good breakfast

Clean property, attentive staff - it was much better than I had expected - comparable to what you would expect from BW in any major market. GM (Mr. Todorov) was kind enough to help me fetch some ice from the bar. I would definitely come back next time at Sunny Beach and stay at same property as it offers better value than comp peers

Friends_and_family Friends

10/10

Exceptional

13 Jul 2020

Emilia Elena

Excellent

Everything was excellent, food, services and very clean. The rooms have new furniture and style

Partner

10/10

Exceptional

27 Jun 2020

Yasen

Great upscale hotel with very nice and attentive staff, close to the beach and all the good party places but very quiet

Friends_and_family Friends

10/10

Exceptional

07 Jun 2020

Verified traveler

Great experience

Very good service at the reception. Friendly and welcoming. They upgraded my room to a larger one. Good breakfast.

Self

10/10

Exceptional

15 Sep 2019

David

Premier Service

I enjoyed staying here very much. The receptionists were very helpful and all spoke beautiful English. My own room and the public areas were kept spotlessly clean. There was plenty of choice on the buffet meals. The hot was quiet at night. As a holiday hotel, I could not fault it. I would recommend it highly, especially for couples needing a relaxing chill-out!

Friends_and_family Friends

8/10

Excellent

02 Aug 2019

Verified traveler

We liked the waterslides. Didn't like the hotel being next door to a sex shop

Leisure Friends

4/10

Poor

12 Jul 2019

Verified traveler

Generally poor service. No adequate parking despite being advertised. Amateur hour.

10/10

Exceptional

19 Jun 2019

Nigel

Clean, classy

1st class hotel, very clean,very high standards any one who moans about this hotel needs a beating,the hotel taxi driver Nikola deserves a mention as well as he was exceptionally helpful

10/10

Exceptional

28 Apr 2019

Verified traveler

The location is great. Room was quiet (that’s been rare here in Bulgaria). The staff provided fantastic customer service.

Leisure Self

10/10

Exceptional

22 Oct 2018

Robert

Good hotel for the price.
Hotel stuff were very hulpfull.
Location is very good and 5 minute walk from eveything.

6/10

Pleasant

13 Sep 2018

john

Adequate for the price.

Hotel has clearly been renovated and the rooms are nice and clean. Reception staff were helpful. The food in the restaurant is cheap but not very good and it feels a bit like a canteen. Can be quite noisy if your room is overlooking the pool. Lot's of rules - No food or drink in the rooms from outside the hotel. Quote, \"the hotel will confiscate and food or drink\". No guests allowed in rooms. All in all didn't really like the vibe of the place.

8/10

Excellent

04 Sep 2018

Paul

Nice hotel. Good facilities. Breakfast not great.

Nice hotel. We had an executive room for two teenagers and two adults. We also had a loung area with a fridge in the room with chargeable snacks and drinks, although the prices were not extortionate.
The aqua slides were a great pastime for the kids, but we still had a day out at the aqua park for good measure. The hotel itself is very clean, the public areas are clean, as are the rooms and pool.
I purchased poolside drinks and refreshments all day long and we also had a few snacks, chips etc. Most went on the room and for the whole week, it only came to about 80 lev, which I thought was very good for premium bottled beers and G and T's, ice creams for the kids etc. every day. Good value, considering its a hotel, but keep prices reasonable and you sell more. Basic business. We did bring our own crisps/nuts in, which is not allowed really, but I wasn't requested not to eat them, although I was discrete about it and not even sure they sold them. Some Russians weren't though and decided to bring a full lunch picnic in and sit down at the tables. They were promptly told in not uncertain terms not to do that, with the threat of police and expulsion. Quite rightly so. Be warned.
Kids loved the slides, although there is no lifeguard keeping an eye on when you can come down the slides, so make sure somebody comes out before you go down yourself.
There is an attached casino, but i didn't go in there to gamble, but it looked quite nice.
I would definitely return, RO.

8/10

Excellent

20 Aug 2018

Verified traveler

Location to restaurants, activities, and shopping.

2/10

Poor

19 Aug 2018

Brock

I booked two rooms for two nights. At check-in, I was notified by hotel staff that our room was damaged, so we would have to stay in another hotel for one night. The other hotel, Kalina Gardens was shabby, old, and smelly. I wasn't offered any kind of compensation other than free food and drinks (for which we still had to argue later). We were told to come back to Best Western the next day at 11:30am. Upon arrival, our hotel room still wasn't ready, so we waited in the lobby for the cleaning staff to finish until 12:30pm. Then, our room key didn't work (twice). You can't make this stuff up. The older gentleman, Haim, was pleasant and did his best to accomodate in a tough situation. The younger gentleman (I regret not getting his name) who I presume is some kind of manager, was rude, unapologetic, and insufferably obnoxious. You couldn't pay me to stay in this hotel again. Based on my experience, this hotel is incredibly poorly managed--as someone who travels extensively, I recommend you look elsewhere.

10/10

Exceptional

13 Aug 2018

Eliasaf

Fun

Great hotel

Partner

6/10

Pleasant

07 Aug 2018

Tracy

The hotel has extremely comfortable beds. We had a very spacious 2 bedroom suite with sofa bed and 2 bathrooms. It’s within walking distance to shopping, restaurants, and the beach. Those are the only positives. The younger staff members were extremely friendly but not the older ones. They were quite rude. The elevators only hold 4 people and are extremely slow. The breakfast was okay but the service was terrible. They constantly ran out of coffee cups. The pool has 2 water slides but the water is only 4 feet at it’s deepest and extremely cold. Our tv was not working upon arrival and it took 3 days to have maintenance fix it. When they did, they left a disgusting mess behind. The curtains in the room were broken and could not be closed properly so the lights from outside shone into the rooms. I would not recommend this hotel to anyone.

8/10

Excellent

30 Jul 2018

salah

the hotel is very good . but there are so noisy
and the air conditioner not working

8/10

Excellent

22 Jul 2018

Andy

Great clean hotel well placed

the hotel was placed just right for us far enough from any night time noises from discos etc but just a few minutes walk and you were on beach or back in centre loads of bars and restaurants just up road in both directions. Hotel was extremely clean and well maintained, no problem getting a sun bed next to pool waiter service for food and drink bar next to pool 2 big slides and you could play ball games etc in pool . We just had breakfast so can't comment on lunch meals but breakfast was little crowded and although high standard & loads to choose from and we preferred to go down road and have a traditional breakfast only a few quid. We had room with balcony looking over pool which opened at 10 so iyou had a bit of music & kid noise after then, if you had a heavy night but after all it is a holiday hotel room not the biggest but shower room was large and was cleaned and tidied every day, bed was comfy would recommend hotel which I thought was a good price for mid July.

10/10

Exceptional

13 Jul 2018

Mohannad

Very Nice hotel and new

My room was upgraded without any charge .. All the staff friendly .. I did not find anything bad.. 5 star.