Name: Laguna Park and Aqua Club
Address: Laguna Park Sunny beach, Sunny Beach, Sunny Beach, 8240, BG

Laguna Park and Aqua Club

Bourgas / Black Sea Resorts · Bulgaria

Laguna Park Sunny beach, Sunny BeachView location

13 reviews shown

10/10

Exceptional

25 Sep 2025

Samuel

We had a great stay. Family of 4 staying mid to end of September. The hotel was kept clean all of the time, room was lovely and also cleaned each day.

Facilities at the time we went were good. Water slides and pool options for the kids were great and clean. Sunbeds readily available, as with most hotels it’s first come first served for the spot you get.

The food and drink choices I would describe as Ok all inclusive food and drink, nothing spectacular, nothing massively tasty but all acceptable and topped up regularly. The pool snack bar is open all day so snacks between meal times were always available. Good choice on the Cocktail menu but they all tasted average.

Animation and entertainment was Ok, I’ve been to hotels that have done a lot better with this… But it was there and the kids enjoyed it.

The beach, shops and market stalls and beach are all within a 5-10min walk.

If the price is right we will definitely be returning next year, that probably the best compliment I can give it.

Leisure Family_with_children

8/10

Excellent

12 Aug 2022

Verified traveler

Great value for money

Lots of swimming pools to choose from. Spacious room. Tasty food. All the necessities for a good holiday

Friends_and_family Family

8/10

Excellent

24 Aug 2019

LIMOR

Good

Lovely hotel old rooms

Family

6/10

Pleasant

02 Jun 2019

Verified traveler

Pool very full. Food hit and miss. Watch pit for the seagulls.

Leisure Family

4/10

Poor

03 Sep 2018

Seema

Definitely not a 4 Star Hotel!

Apart from the cleaning staff and waiters, most of the staff were rude. The main pool area was so packed. Fully inclusive to me means you get food/drink 24-7. Breakfast was 0600-1000 then a 2 hour gap before lunch which was only from 1200-1400. Then a further gap before the snack bar open which looked like it had stale pizzas and burgers. Then dinner from 1800-2200. But they would start clearing up from around 2100/30. So after 2200 nothing to eat unless you went out. No variety food wise. Pretty much the same each day except on Bulgaria night which had better meats. Italian night was rubbish - you were better off eating in the main restaurant. Our saviour was Soul Beach behind the Rui hotel. Fantastic beach. Nessebar is also a lovely place to visit and spend the day walking around the little shops and eating/drinking in the restaurants.

2/10

Poor

19 Aug 2018

Pauline

Negative experience \n

The good:
Hotel kept clean, good kids pool and great water slides.

The bad:

No customers service skills whatsoever by most staff we met in the hotel and the same outside the hotel.

The hotel had awful cold repetitive food that made us all sick at one stage. We would never got back to this hotel for this reason

Animation team themselves good and very friendly but the entertainment the hotel choose to put on was very bad - they need to visit some good family friendly hotels and review their nightly entertainment. The kids loved the disco but were bored with the entertainment provided after it

A lot of massive ants running around at your feet all the time around the pool area

Finally I felt the hotel was out to make any extra money they could - a
Photographer going around taking pics trying to get you to buy them, really expensive laundry prices per item (no price for a bag wash) and no self service laundry room, salon and spa constantly being promoted, really noticeable tips jars everywhere and the kids play area next to the hotel not included in the all
Inclusive

Bulgaria seems like a nice country but Sunny Beach is no place for families - sex shops on every corner, kids begging and just generally did not feel safe

8/10

Excellent

02 Aug 2018

Seamus Waldron

Highly recommend with just a couple of caveats

I booked three nights with my 8 year old son and overall we had a great time. The food was good as where the facilities. My son and I both enjoyed the water slides, which was our main attraction for the booking.

The only negatives I have are not from the stay, but from the things not explicitly stated or if they are, not obvious, at the time of booking.

So, be aware that if you are driving by yourself to the hotel, parking is an additional charge. it's not much, but three nights added £15. Also, Wifi is a paid for service in your room and only available for free in the lobby. Finally, be aware that when you book a particular room, it is only a preference. This hotel and other like it are package holiday destinations too and are going to be full, so you may not get your preference. In our case, we had booked a room with twin beds, but we were given a double.

The staff were friendly and helpful, from check-in through to the life guards and the catering staff. Of all the hotels I stayed with on our trip, my 8 year old said this was the best. An added bonus was that the beach is only a five minute walk away, so when the pools shut at 5pm, it's easy to spend some more time in the water on a sandy beach.

Overall, I do highly recommend Laguna Park, with just a couple of caveats.

Family

10/10

Exceptional

18 Jun 2018

Shadi

המלון מהמם הינו שבוע שלם נהנינו מכל רגע האוכל במלון מצוין הכול כלול מקום מרכזי השירות מעולה החדרים נקיים

Family

10/10

Exceptional

12 Jun 2018

Verified traveler

Easy holiday

Great hotel for an easy hassle free family holiday

Family

6/10

Pleasant

23 Jul 2026

Fin

Hotellet var overordnet set fint. Værelserne var pæne og rene, personalet var venligt, og maden var, som man kan forvente på et All Inclusive-hotel – udmærket, men ikke noget særligt.

Desværre oplevede vi en meget alvorlig situation, som overskygger hele opholdet. Min kone fik pludseligt hjerteflimmer, kraftige brystsmerter og smerter, der strålede ud i armen. Vi kontaktede straks receptionen og bad om hjælp.

Til vores store overraskelse kunne receptionen hverken hjælpe med at kontakte en læge eller ringe efter en ambulance. Vi stod derfor alene med en potentiel livstruende situation og måtte selv finde vej til den nærmeste lægeklinik.

Det finder jeg dybt kritisabelt. Ingen forventer, at hotelpersonalet skal kunne yde medicinsk behandling, men man bør som minimum kunne hjælpe gæster med at kontakte alarmcentralen eller en læge i en akut situation. Det er en helt grundlæggende service og et ansvar, som ethvert hotel bør være forberedt på.

Selve hotellet fortjener en fin vurdering, men håndteringen af denne nødsituation gør, at jeg ikke kan anbefale stedet uden forbehold. Jeg håber virkelig, at hotellet tager dette alvorligt og sikrer, at personalet bliver bedre uddannet i, hvordan de skal reagere, når gæster får brug for akut hjælp.

2/10

Poor

20 Jun 2024

Ugur

Karşılama yok yemekler berbat ilgi alaka berbat odadaki suya bile para yazıyorlar ultra herşey dahil aldık herşey parayla arkadaşıma kene yapıştı otelin bahçesinde ve doktora götürdük dünya para aldı çocuk alanları ücretli sakin gitmeyin rezil olursunuz paranıza yazık berbat bir otel

Friends_and_family Family

10/10

Exceptional

16 Aug 2018

Verified traveler

Very nice hotel

Family

10/10

Exceptional

27 Jun 2018

Laila Carola

Prisvärt toppen boende för barnfamiljer

Jätte bra och prisvärt hotell då jag reste ensammen med mina två barn 6 och 8år. Rent och snyggt överallt. Super god och varierande mat och extra plus för glassen. Bra ordnat runt poolen och alla aktiviteterna med värdarna var toppen. Enda negativa var att de spelade för hög musik hela dagen runt poolen och att det inte var wifi på rummet.

Family