DoubleTree by Hilton Shenzhen Longhua

8/10

Excellent

12 May 2026

dingtao

Good facilities, good location, and helpful staffs.

Partner

2/10

Poor

10 May 2026

Randeep

Dear Hotels.com
I wanted to share my disappointment regarding my recent stay. We paid for one of the higher-tier rooms, however the condition and overall experience did not meet expectations. The sofa in the room was ripped and visibly damaged, which was disappointing considering the room category and price.
Additionally, the WiFi issues throughout both days significantly affected my work. Staff repeatedly suggested it was related to VPN usage, but we had already spent two weeks in China using the same devices and setup without any problems elsewhere.
There was also confusion regarding breakfast service. Weekend breakfast was advertised as running from 7:00am–11:00am, yet on Saturday the service had already closed by 10:30am without any notification or explanation.
Lastly, there was a very strong smell of cigarettes throughout the 10th floor, and it was so severe that the smell was coming into our room, making the stay uncomfortable.
Overall, this experience fell far below what we expected from Hilton, especially considering the room category we booked. I hope this feedback is taken seriously and addressed. We want some money off this stay as this is beyond ridiculous.

Partner

10/10

Exceptional

11 Jan 2026

Gurjeet

Great time

10/10

Exceptional

03 Nov 2025

Gurjeet

Pool was under construction and the gym opens at 7 am.

Business Partner

10/10

Exceptional

29 Jul 2025

George

Very nice and spacious clean and hospitality is fantastic beautiful view for the room as well

Business_and_leisure Partner

8/10

Excellent

30 Jun 2025

CHO MAN

A good hotel with

10/10

Exceptional

06 Jul 2024

Col

The people worked in the hotel couldn’t help anymore than what they did. They helped with transport going to places & coming back.
There was always someone that could speak english

10/10

Exceptional

27 Jun 2024

Tang Wing Kin

My usual place

10/10

Exceptional

26 Jun 2024

Tang Wing Kin

Always stay here whenever I come to Longhua

Leisure

10/10

Exceptional

24 Jun 2024

James C

I enjoyed every bit

Everything was wonderful. Staff were very friendly, room was clean, and location is convenient next door to a shopping mall.

Business

10/10

Exceptional

23 Jun 2024

Eric

Good

8/10

Excellent

16 Apr 2024

Louis

as expected

Business Friends

8/10

Excellent

13 Feb 2024

Ho Yin

Decent, but can be improved.

Leisure Family_with_children

10/10

Exceptional

17 Nov 2023

Anthony Xiao-Lu

Luna at the front desk reception was a wonderful help - she helped arrange a taxi for me nearly every day, which included different locations and departure times each day due to my work.

Business Self

10/10

Exceptional

24 Aug 2023

PHAIK

Service is good

Leisure Self

10/10

Exceptional

24 Dec 2019

Hsin-hsien

Nice hotel

Very clean and comfortable. Nice hotel in a reasonable price

Friends_and_family Friends

10/10

Exceptional

21 Dec 2019

Huang

Laura@ executive lounge service very well and always smile, very helpful lady

Business

10/10

Exceptional

19 Nov 2019

Verified traveler

The location next to a shopping mall
The helpfulness of concierge staff to assist in booking taxi to railway station and airport

Leisure Family

10/10

Exceptional

04 Nov 2019

Huang

Brittany and Laura @ executive lounge really helpful and kind

Business

10/10

Exceptional

27 Sep 2019

Anthony

Very Nice Hotel

Fist time visiting this hotel. The staff was very courteous and welcoming. The hotel is more than 2 years old and still looks brand new.

Business

6/10

Pleasant

29 Aug 2019

Verified traveler

Cleanliness in the bathroom was questionable. The towels were not really white which made me worry about the cleanliness of the same.

The air conditioning was good and the blanket was just right.

Business Self

8/10

Excellent

03 Aug 2019

Verified traveler

The staff and welcoming were very good and fast.
The room was clean, big and nice.
I loved the gym too. It is a real one!
However, I paid a little bit too much for a room with no breakfast included.

Business Self

10/10

Exceptional

24 May 2019

Brittany

Love this hotel!

The stay was wonderful. The rooms are incredible and so well taken care of, especially for the price. A 5 star hotel with a 3 star cost. The staff were above and beyond great. And the food so good!

10/10

Exceptional

14 Apr 2019

Mark

Another excellent experience at this hotel

Excellent service from the team in the executive lounge.

10/10

Exceptional

18 Mar 2019

Teng Hao

Comfortable hotel near shopping mall

Check in was smooth. Room is clean with appropriate amenities provided. WIFI speed is acceptable. Service do respect your "DND" sign, and will not enter your room even during the day time unless they have your permission. My room faces road, and hotel is next to ICO mall. The room can get noisy from the activities happening at the ICO mall's open space area. If need a quiet room, ask for one during check in.

10/10

Exceptional

01 Mar 2019

Verified traveler

Overall great. Whoever came up with cookie idea should be given a pat on the back

Business_and_leisure Family

10/10

Exceptional

01 Jan 2019

YICHUN

Didn’t like the breakfast that much, but the room itself was nice. Bathroom could be improved a bit, took me a while to adjust the hot water.

8/10

Excellent

23 Dec 2018

Ooi

Nice hotel

Good location and good gym

10/10

Exceptional

29 Nov 2018

Fio

Love the warm welcome cookie, a special treat at arrival!

10/10

Exceptional

09 Nov 2018

Gary

Great service at the Executive lounge, second time I’ve stayed here, loved the service and the convenience of nearing the high speed train station

6/10

Pleasant

07 Nov 2018

michael

Hard to sleep

Rock hard beds...... that is enough to ruin a stay for me. It’s very disappointing because it’s a nice new hotel connected to a mall.

8/10

Excellent

22 Oct 2018

Pedro

Don't trust the hyperlinks for directions

Everything very good about the hotel. However a very unpleasant outcome for someone that already arrived tired at the destination. The problem was with your website which had incorrect map coordinates on the hyperlink. The address of the hotel was correct, however the hyperlink (on the address) plot wrong coordinates on "Google Maps".

The link directed me to a place to a nowhere place in the middle of a huge construction site and very old buildings, 1.9 km (1.15 miles) in from the correct location of the hotel.
Before going to the hotel I called the hotel to check the distance to Qinghu Metro station, and the clerk informed 10 minutes walk... After walking for 45 minutes to the wrong place, I decided to call the hotel again to find-out where the hotel was actually was. To find the hotel, I TYPED the address on the Chinese Amap, which indicated the right place. In total I walked with luggage for 1 hour and 40 minutes to reach the Hotel.

Please check the information and the validate things like hyperlinks before publishing the info on your website. Do your due diligence and quality control on the information you provide to avoid other guests to experience what I did.

6/10

Pleasant

21 Sep 2018

Jailiang

Transportation service to HK airport is below average. Driver with old car & not familiar city road go north direction near Shenzhen airport then back south . Take us more than 4 hours to HK airport

10/10

Exceptional

15 Sep 2018

Ron

Very nice and well maintained hotel. It was a pleasure.

10/10

Exceptional

02 Aug 2018

Gary

Had the suite, nice bed room with separate living room, alarm clock/radio have lighting connector for the modern iphone ipads.

10/10

Exceptional

31 Mar 2018

Peter

Excellent hotel, great service

An excellent hotel for a business visit. The park is nice, opposite the hotel.

8/10

Excellent

27 Mar 2018

Andrew

Clean and comfortable business stay

I was in the area for business and enjoyed my stay at the Doubletree Longhua. It's clean, comfortable, and perfect for a few nights business stay.

10/10

Exceptional

25 Mar 2018

Verified traveler

Great Western Hotel

Overall, great hotel and service for the area. This is the most suitable Western hotel in the area. Great service.

10/10

Exceptional

31 Jan 2018

Kheng Hong

Water pressure in bath is hot and cold, not stable.

8/10

Excellent

21 Dec 2017

Tanda

Great hotel to stay over a week end

After a long trip and business meeting. this is a great hotel to stay

8/10

Excellent

17 Dec 2017

Jessie

Good service but terrible noise from public park

It was a nice hotel. However the room I stayed was facing a huge public park so there was terrible noise from people who do the group dance at the plaza everyday for 6am to 8am, then from 7pm to 9:30pm which is very annoying and impact my sleep. Those people use giant speakers to play music for the group dance so people from miles away can still hear it. That was my only complaint to this hotel.

8/10

Excellent

15 Nov 2017

Charles

Great hotel, hindered only by poor WiFi.

This is a great hotel and I would have given a unequivocal 5 stars had the WiFi not been so completely unusable. I travel a lot in China and so am used to the challenges of internet use here, however this was several degrees beyond what I am used to. Fortunately T-mobile offers free (albeit 2G) internet and so I was still able to access emails and minimal info during my stay.

10/10

Exceptional

19 Oct 2017

Eddie

Very pleasant stay! Will definitely come back again!

10/10

Exceptional

13 Sep 2017

Jason

Best "west" in SZ

I regularly visit SZ on business and this is by far the best "western" hotel that I have found so far. The only downside for me is that the location is a little far from the centre.

10/10

Exceptional

25 Aug 2017

Dave

Great business hotel

A great place to stay for business in Longua. Very close to Foxconn in a decent area and a nice mall with food next door. I'll definitely stay here again

10/10

Exceptional

06 Aug 2017

lisa

Fantastic hotel!!!

Clean, friendly staff, great beds, room amenities .....executive floor lounge is stocked well. Great staff. Bond at concierge was so very helpful!!

10/10

Exceptional

09 Jul 2017

Creighton

Happy American

My favorite hotel in China. The attached mall has a lot of options for food.

10/10

Exceptional

20 May 2017

Picky American

Nice place for this American. And a mall with good

My normal BHD hotel was booked so this looked nice. I'm not a fan of Chinese food habits and was hoping for an American style food experience in the hotel., that was not the case but SAN Marco in the mall down stars was pretty good. Hotel was clean and plenty of USB chargers and good TV channels. I will be back. It was speedy girl at front desk was very nice. I think her name was Evea..?

10/10

Exceptional

25 Apr 2017

Miss HK

Wonderful

Wonderful experience we had. Rooms are big and clean.

10/10

Exceptional

05 Apr 2017

Peter

Still in opening phase but very satisfied

I live near this hotel, but gave myself a one-night holiday in one of the suites, which was enormous, but not overwhelming. It actually felt very comfortable and has very good views of the surrounding area. As the hotel is new (opened in February 2017), as I came up to the 15th floor a crew of maintenance workers were leaving the room after doing last-minute touches: everything was as it should be. The internet was very fast and stable, subject to change, I suppose. Eventually there will be a 4th-floor exercise facility and swimming pool/sauna/steam bath. These will open on a rolling basis, but should be fully operational by the end of May. With staying in an "executive suite," one has access to the 14th-floor Executive Lounge, which is comfortable. I enjoyed a morning breakfast there. The one minor slip was that the skim milk and whole milk signs were reversed. I took the liberty to switch them. Longhua New District is home to several hi-tech industry facilities, including Foxconn and Huawei. My guess is that clients doing business with these and similar companies will be among this hotel's regular clientele. The staff is very welcoming and friendly, though it too is kind of learning its way. (If you have stayed in a 4- or 5-star hotel in China, you will perhaps know what I mean.) Overall, I highly recommend this hotel to anyone wishing to stay north of Futian. The Ico Mall complex itself offers much; the one thing it is missing is a movie theater.

8/10

Excellent

27 Feb 2017

Tony

Clean n polite services

No complaints

10/10

Exceptional

16 Apr 2026

Ming Hung

ok

10/10

Exceptional

30 Jan 2026

Jangyoun

깨끈한 객실

Business

10/10

Exceptional

15 Dec 2025

Young Ho

Kind and clean

10/10

Exceptional

02 Nov 2025

Jacob

Perfekt hotel för affärsresor om du har leverantörer i närheten

Business

8/10

Excellent

29 Oct 2025

Chung Yee

整潔及有禮

Friends_and_family Family

10/10

Exceptional

17 Oct 2025

WAI LIN

I am writing to express my extreme satisfaction with the excellent service I received during my stay at your hotel from October 11, 2025 to October 12, 2025. I was particularly impressed with the professionalism and dedication of your staff, who made my stay truly memorable.

I would like to give a special mention to Mr. David Chen [陳嘉龍] at the Technical Department for setup WIFI and assistance with a problem as per our . He went above and beyond to ensure my comfort and was always courteous and helpful. Additionally, the entire team at the restaurant and housekeeping] demonstrated a high level of attentiveness and provided impeccable service.

The comfortable accommodations and the friendly demeanor of your team members exceeded my expectations. It is evident that customer satisfaction is a top priority at Hilton, and I will certainly be recommending your hotel to my friends and colleagues.
Thank you once again for providing such a delightful and memorable experience. I look forward to returning to your hotel on my next visit.

Friends_and_family Friends

10/10

Exceptional

05 Oct 2025

Yi Ting

服務流。房間好大及清潔。只是房間有點香煙味。整體非常滿意

Family_with_children

10/10

Exceptional

29 Jun 2025

WeiSheng

舒適的旅程

房間大小寬敞，備有浴缸。
裝潢典雅乾淨，地毯柔軟。
浴廁使用玻璃增加空間感，亦不失隱私。
燈光充足，冷氣溫度能夠正常控制，可以調整適合自己的溫度。
有送餐機器人服務很棒。
健身房設備齊全。
特別感謝早餐餐廳服務的逸文，服務親切即時，協助合理需求(建議早餐廳可以增加堅果類品項)

Business

8/10

Excellent

15 Jun 2025

chi kuen

員工服務質素良好＇酒店整體潔淨，

Friends_and_family Family

10/10

Exceptional

13 Jun 2025

DAISUKE

Nice staff, comfortable room. I would like to stay here again.

Business

10/10

Exceptional

08 Jun 2025

Tsz Yan

房間很大，乾淨舒適，職員也很主動和有禮貌。地點相當便利，附近就有一個商場可以逛。

Leisure Family_with_children

10/10

Exceptional

29 May 2025

YuPu

非常舒適的住宿體驗！

Business

10/10

Exceptional

06 Apr 2025

Josephine

Great stay.

We wanted to see the area of Shenzhen north, so we choose to stay in the hotel. The hotel itself is very well maintained, nice big room and very clean. Service at front desk and concierge is great. The hotel can go to the shopping mall ICO next door, so very convenient. It's not close to subway, but it's fine for us.

Friends_and_family Family

10/10

Exceptional

23 Mar 2025

Bobbin

excellent service

our child vomited and the staff changed our rooms immediately. Further, we didn’t know how to purchase tickets on the mobile device and the staff were very helpful and walked us through step-by-step. World class service, Bravo!

Friends_and_family Family

10/10

Exceptional

27 Jan 2025

Yeung

房間整潔，空間寬敞！可以看到廣場！職員親切有禮貌，常常幫手拿行李！旁邊就是商場，購物食飯都好方便。

Leisure Family

10/10

Exceptional

06 Jan 2025

Cheng Fang

物超所值，帶孩子旅遊必選這裡

看到許多人推薦好評，於是選擇入住龍華希爾頓逸林。帶著五歲孩子入住，真是太輕鬆了！房間非常舒適乾淨又好睡，洗澡水壓大、堪比SPA；一樓連結商場，走路一分鐘即可到達商場/餐廳。二樓有Buffet 和兒童遊戲區。

二樓Buffet 食物品質優良，餐廳寬敞，房客還可享9折優惠，CP值非常高！

這次冬天沒有游泳，我已經期待夏天再回來住、玩水。這間飯店絕對是深圳龍華區首選！ 100個讚！

Friends_and_family Family

8/10

Excellent

19 Dec 2024

katsuaki

朝食が、いろいろ美味しいものを食べる事ができました。日本語は案内や、話せるスタッフはいません。

Business

10/10

Exceptional

06 Dec 2024

CHI

服務態度

非常好的入住經驗，服務人員非常親切
房間也舒適。
跟我過去在美國住的DoubleTree 好太多了，美國的服務人員愛理不理的，態度很糟糕。

Business

10/10

Exceptional

15 Nov 2024

Kurt

Great hotel

Great hotel with a central location. Rooms are large and in good quality

Business

10/10

Exceptional

09 Oct 2024

JIN HYEONG

Great, suitable, clean

Great, suitable, clean

Business

10/10

Exceptional

30 Sep 2024

JISONG

👍

Business

8/10

Excellent

01 Sep 2024

Fung Yee Jaces

今次是第二次入住，比較下稍有點不同。上次住雙床房，書城方向，房間寧靜，設施很好，今次住大床房，廣場和商場方向(508和512號房）非常嘈吵，沐浴間花灑鬆脫，水管聲非常大，玻璃門隙縫很大，坐廁和廁板的size不符，好像套了兒童廁板在成人坐廁上，希望有所改善。

Friends_and_family Family

10/10

Exceptional

31 Aug 2024

Wing Kei

性價比十分高的酒店

Friends_and_family Family

6/10

Pleasant

27 Mar 2024

Gilles

pas facile si vous ne parlez pas Chinois !

Très belle vaste chambre. Bon emplacement à côté d'un petit centre commercial. Toutefois un problème majeur : peu de personnel parle anglais, en tout cas pas ceux qui me répondaient.
Les restaurants ferment à 21H !! comme les restos voisins.
Laundry hors de prix!
Un Starbucks dans l'entrée.

Business

10/10

Exceptional

23 Jan 2024

Kenneth

Fantastisk Hotel med overdådig morgenmad

Ganske enkelt en fantastisk oplevelse og helt igennem uovertruffen service. Morgenmaden er noget af det bedste.

Business

10/10

Exceptional

07 Dec 2023

Wan Lan

房間整潔及舒適。

Friends_and_family Family

8/10

Excellent

26 Nov 2023

MingMing

周日晚與家人入住一個晚上，check in快捷，櫃檯服務很好，房間寬敞舒適、乾净，還有貼心的佈置祝賀我們的周年慶。

早餐食物選擇不錯，環境舒適寬敞，周一早上比較寧靜，很好。

Leisure Family_with_children

10/10

Exceptional

24 Sep 2023

Chenchi

讚

早餐好好吃

Business

8/10

Excellent

17 Sep 2023

CHU HO

A bit far from underground

Partner

10/10

Exceptional

10 Sep 2023

bertrand

Wish you will have Amy to help you at frontdesk

Amy at frontdesk is just amazing, she help me all the time. The hotel is nice too

Business

10/10

Exceptional

02 May 2023

bertrand

At this price it is a very good deal

At this price it is a very good deal

Business

10/10

Exceptional

02 May 2023

bertrand

My personal best in SZ at this price

My personal best in SZ at this price

Business

10/10

Exceptional

02 May 2023

bertrand

My new (post COVID) favorite address in town

My new (post COVID) favorite address in town

Business

4/10

Poor

11 Apr 2023

Debby

As the TV of the room was out of service, the hotel changed our room. However, instead of providing me with a room with garden view which I originally booked, the hotel simply gave me a room without any view. Very disappointing. Worse still, they mistakenly charged an extra night in my credit card. I had to go all the way back to the hotel. While the hotel staff simply said sorry for the inconvenience caused, they offered NOTHING to compensate my time loss. I won't recommend this hotel to others.

Leisure Partner

8/10

Excellent

16 Feb 2023

Ka Mau

還行就是位置不太方便比較遠了點

Business

4/10

Poor

02 Aug 2020

Sheng Yen

櫃枱應變能力待加強，給了一個無障礙空間房，我非殘障人士，櫃檯只說訂房排定就這房，經反覆溝通才願意更換，另外浴缸的水流出來是黃的

Business Self

8/10

Excellent

28 Jan 2020

Verified traveler

Likes: New and modern furniture, simple but stylish interior decor....concierge Carey is a caring young man who is very supportive and patient.
Drawbacks: check in: i don't like the female staff because not only she has a cold face, she's cold in everywhere she does and she makes mistakes! During this period of Chinese new year, esp because of the spread of the virus, very few guests came in. I can't understand why she gave me a room.with such a poor view: overlooking the air con units of the hotel! I have to close my blinds in order not to look at the outside view. Though we are a company of 3 persons, she gave me only 1 key and I have to ask for 1 more key card. What's more, during the second day of my stay, my key failed to open the door despite of the fact that she had checked me in for 3 days and two nights.

Leisure Family

10/10

Exceptional

11 Jan 2020

CHUN MING

舒適.停車方便.吃飯方便，建議大家入住

Business

10/10

Exceptional

10 Jan 2020

CHUN MING

一如既往的舒適，建議入住

Business

8/10

Excellent

22 Dec 2019

CHANG SOON

Nice double tree hotel

very nice and clean room. Perfect for business traveler. Breakfast is good enough! Strongly recommend.

Business

6/10

Pleasant

19 Nov 2019

Verified traveler

エレベータのボタンが非常にConfusing。また、客室階のエレベータの”来た！！”表示もわかりにくく、よく見ていないと見逃す。
慣れれば良いが、慣れないとダメ。

Business Self

10/10

Exceptional

02 Nov 2019

SIU YIN

very helpful friendly staffs

Business

6/10

Pleasant

27 Oct 2019

Brad

인터넷 사용료 매일 40rmb 그마저도 연결이 제대로 되지도 않음. 욕조 배수시설 문제. 방에 잇는 물 한병에 65rmb....헐

Leisure Family

10/10

Exceptional

10 Oct 2019

Verified traveler

만족스러운 출장지 호텔

출장으로 다시 묵었습니다. 3번째 숙박이었는데 역시 그전처럼 전체적으로 만족스러웠어요.
참고로 바로 옆에 붙어있는 ICO몰 안에 있는 하이디라오 추천합니다.

10/10

Exceptional

16 Sep 2019

kevin

真心推薦

服務親切、乾淨整潔、生活機能好，賓至如歸。

8/10

Excellent

16 Sep 2019

Kam

訂房前已告訴酒店女兒生日, 但沒有驚喜和禮物, 有點失望. 泳池很小, 又要帶泳帽才能游, 一頂泳帽要50元, 實在買不下手. 幸好按摩池不用泳帽早餐不錯, 但也較貴. WIFI=沒有

Family

10/10

Exceptional

15 Sep 2019

kevin

服務親切、房間乾淨、五星榜樣。

門童、前台服務人員親切認真，清潔人員也很棒，行政酒廊專員很專業服務也特別好，是ㄧ次很愉快的住宿經驗，下回到深圳還會續住。

10/10

Exceptional

09 Sep 2019

Huang

Nice hotel near FIH factory and there is a mall next to hotel, many thing to eat but the hotel's resturant is really sucks, expensive,really slow and taste soso

10/10

Exceptional

09 Sep 2019

Huang

very good place, there are many resturant next to hotel, the only bad thing is hotle's resturant is super expensive and taste soso