Name: Four Points by Sheraton Manado
Address: Jalan Piere Tendean Boulevard, Manado, 95111, ID

6/10

Pleasant

25 May 2026

EUN SU

The airport pick-up and drop-off service was not handled smoothly. The hotel's explanation was insufficient, and they did not inform me in advance that there would be a fee.

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

Yvette

This hotel offers everything your heart desires. The staff is very attentive and friendly. The breakfast buffet is great and there's a lot of local food to taste. Terima kasih!

Self

10/10

Exceptional

15 Mar 2026

Gerald

Our complete experience was terrific! All areas of the hotel were spotless. The rooms were very nice and comfortable with the TV which we didn’t watch much was very good and the wifi was stable.
The breakfast was fantastic with a great assortment enough to please everyone no matter what they preferred for breakfast. The staff kept the serving plates full and were always there to help and even get for you anything you wanted. I can’t say enough about how well the staff at breakfast and as well anywhere else in the hotel were fantastic. The people cleaning the room was great and always checked with us to make sure everything is the room was ok and if we needed anything. All was fantastic. Thank you very much for a great visit.

Partner

6/10

Pleasant

08 Mar 2026

Mohamed

Staff needs training

10/10

Exceptional

05 Mar 2026

jonathan

The hotel looks and feels a little old... But it is the best for the region. Lovely Manado hospitality...

Partner

8/10

Excellent

04 Mar 2026

Emma

Clean room, staff, and amenities

6/10

Pleasant

24 Feb 2026

Kristopher

Nothing was terrible, food and room were average, service was very good. Overall, it's a bit below the usual Four Points standard. Main complaint is that the windows are poor so there was a lot of street noise in our room and it made it difficult to sleep. So, it wasn't awful but next I wouldn't stay there again.

8/10

Excellent

24 Feb 2026

Emma

Staff.
Clean room.

Exception that’s is negative about my stay was the buffet. I usually have a good experience with the food, this time not so much. I know the head chef might be change, I went and asked about it to the dining floor manager and they told me that the head chef is no longer working with them. They asked me why? I told them that the food wasn’t meet my expectation for paying that much and to eat cold.
The manager understand my complaints. They can improve their food quality.

Friends_and_family Family

10/10

Exceptional

17 Feb 2026

Sanghwi

친절

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Susan

Yes, all staff very helpful and courteous. Room came up to expectations. Clean and well equipped.

Partner

10/10

Exceptional

26 Dec 2025

Cornelis

Everything was perfect. Would stay again when visit Manado.

Self

2/10

Poor

19 Dec 2025

Pablo

The room was very noisy and smelly . I did report this the first day of my arrival and n I changes were done .

Business

10/10

Exceptional

05 Nov 2025

SANG CHEOL

Good

8/10

Excellent

04 Nov 2025

Mike

They messed up my laundry, but they were able to correct the situation and deliver it. A great spot!

Leisure Self

10/10

Exceptional

14 Oct 2025

Valeri

Nice, spacious room, fairly good breakfast, excellent swimming pool, good gym, shops in a nearby mall. Considering very reasonable price, this hotel has great value.

Leisure Partner

8/10

Excellent

08 Oct 2025

jonathan

Love the pool. That's why I stay here when in Manado. $100 for two cold steak dinners was pretty surprising. I expect better from the kitchen at that price.

Business Partner

10/10

Exceptional

07 Oct 2025

John

A very comfortable and spacious room with a great bed. Quiet, relaxing and a view of the sea. For an international chain, the TV channel selection is quite outdated (no streaming option or major movie channel) but other than that a very enjoyable stay.

Business

10/10

Exceptional

06 Oct 2025

Dianne

Friendly and responsive staff! Great food.

Leisure Friends

10/10

Exceptional

22 Jul 2025

Verified traveler

Nice stay

Our flight was delayed, so we found this hotel to spend the night. It's a very nice, comfortable hotel with a lovely pool where you can watch the sunset with your feet in the water.

Partner

8/10

Excellent

23 Jun 2025

Russell

The hotel is ideally located right next to, or perhaps even a part of, a large shopping mall where we were able to get to a variety of venues. It included many eating areas as well as higher class department stores and a large supermarket where we were able to purchase many snacks and even inexpensive clothing.

The staff at Four Points are mostly very friendly and courteous. There were a few exceptions to that however, but nothing to complain about.

Room stewards were great and did their room service very well and with courtesy.

The staff at the front entrance were exceptionally friendly and always greeted with a smile and help if we had shopping parcels.

A couple negatives are that the air conditioning in the room was extremely cold and would not adjust. After requests to the check in desk an engineer promptly came and adjusted the system. Nevertheless the temperature setting seemed to be erratic and needed daily fiddling.
Also inside the main entrance is a small seating area but the seats need a good clean. While they do not look dirty, the cloth coverings on the seats smell strongly of sweat.

Would I stay at Four Points again? Most definitely! While there were some things that could be improved there were many positives and the stay was very enjoyable.

Leisure Partner

10/10

Exceptional

22 Jun 2025

carmen

Amazing breakfast buffet with every food imaginable. The mall next door has great dinner options. The room was clean and check-in was fast. Highly recommend!

Leisure Self

8/10

Excellent

19 Jun 2025

Jerry

Breakfast was excellent with so many variety. Service is excellent. They are fast when you request service. The bathroom’s towel hangers fell off and not replaced. The drawers could be taken care off better. They are hard to open and close. Walking distance to the mall.
Overall it was a good stay.

Friends_and_family Family

6/10

Pleasant

16 May 2025

Curtis St.

It needs some upgrades and, unlike most other stays, you have to pay for breakfast.

Leisure Self

8/10

Excellent

25 Apr 2025

Stephen

Good hotel- great breakfast

It was fine - the breakfast was excellent, and generally the staff were very friendly. The hotel is starting to look a bit tired, and a few things did not work as well as they probably should, but this is only a minor gripe. The bar was a little disappointing- they advertised local craft beers, but this turned out to be Heineken (brewed locally) and their ability to make cocktails was restricted by a lack of some key ingredients, but again this was not a big issue (we would only have spent more money with them had they been better stocked…. so probably for the best).

Partner

10/10

Exceptional

31 Mar 2025

jonathan

The best pool in Manado. Also lovely food and big bright rooms

Business Self

10/10

Exceptional

19 Nov 2024

PERRY

We got stuck at the elevator for about 3-5 minutes.. and the elevator does not have the push button call for us to talk to the operator.
Other than that everything was great ❤️

Leisure Partner

6/10

Pleasant

19 Sep 2024

Bambang

The location next to the mall is great, easy to find foods. the check in process could be more efficient. room is rather small. the maintenance of the property/facility is poor. breakfast with a lot of food variety but the quality and the presentation could be improved. i sat for breakfast this morning, most napkins were not straight, made people suspect if they were clean? no cups on my table. room service quite pricy, yet was not matched by the quality.

Staff are hospitable both at ground floor, and lobby area/dining area. I commend the staff especially on ground floors.

Business Partner

8/10

Excellent

16 Sep 2024

Kevin

Great little property. Best in Manado. Can get a little loud on weekends. But, hey, you're in Asia.

10/10

Exceptional

05 Sep 2024

Yosia

Awesome hotel near the beach. Nice views from the rooms.

Business_and_leisure Family

6/10

Pleasant

26 Jul 2024

Arswendo

The location is good, connected to the mall. The staff is courteous. The elevator is not working while we are there. The breakfast food is so-so

10/10

Exceptional

25 Jul 2024

Verified traveler

Amazing place!

Everything was perfect.. from warmth of every single staff member, to food to location to the bed .. by far one of our most pleasant snd memorable stays in a hotel ever!

Partner

8/10

Excellent

22 Jul 2024

Koenraad

Een goed hotel met zeer vriendelijk en behulpzaam personeel. Het is vrij eenvoudig om van hieruit verschillende trips te organiseren voor noord Sulawesie. Ook duiken rond Bunaken is geen probleem. Voor mij een echte aanrader!

Leisure Family

10/10

Exceptional

15 Jul 2024

umbu

Very nice

8/10

Excellent

23 Jun 2024

Jendri

Good hotel

Leisure

2/10

Poor

11 May 2024

Anggryani

to slow and a lot insidde hotel broke
sc no good, room service too

Leisure Family_with_children

2/10

Poor

11 May 2024

Anggryani

service to slow, dirty, ac not work

Leisure Family

10/10

Exceptional

21 Feb 2024

Jose Jeffrey

Hotel staff are very professional and accommodating.

Leisure Self

10/10

Exceptional

25 Oct 2023

Meike Yap

I come back stay over there next my vacation🙏🙏🙏

Leisure Partner

10/10

Exceptional

29 Aug 2023

henny

❤️❤️❤️

I really love to stay morel but my trip was too short 👍 next time I’ll be back,thanks ❤️❤️

Friends_and_family Family

8/10

Excellent

26 Jun 2023

Poh San

Good place to stay with convenience to amenities

6/10

Pleasant

27 May 2023

Emna ruth

Not very exciting

Family

2/10

Poor

17 Sep 2022

Long

One of the worst experiences I ever had in my life with Four Points by Sheraton. I was so shocked when enter the room . The room is so smelly moldy and dirty . Broken lights and dusty lamp and windows and the bathroom and toilet and sink are filthy with a lot of yellow stains and black molds . A hazard!

Self

4/10

Poor

11 Sep 2022

Aaron

I didn't like anything about this property and would not stay there again - I checked out after 2 days despite booking for 8

Leisure Self

10/10

Exceptional

10 Apr 2022

Alfred

One of The best hotel in Manado

Perfect hotel location which connect with Manado town square, Nice Room, and excellent service from all the staff - from FO, Housekeeping, Laundry and the staff @ Breakfast premise.
The Breakfast food & service also exceptional for 4* hotel. I had worse with 5* Hotel Breakfast - both food and the service.
Nice to do little jogging in the morning near the hotel.
Overall very recommended hotel in Manado.

Business

10/10

Exceptional

09 Jan 2022

Junemei

Best Hotel in Manado

Amazing place to stay and it’s very convenient.
Quarantine in this hotel is perfect if you choose the sea view.

Business

10/10

Exceptional

27 Nov 2021

Andrew

Bad maintenance ruined an otherwise perfect stay

The shower blind is disgusting, should've been replaced at least 2 years ago, it is torn, and has got mold growing on the edges. The sink was clogged, would expect the cleaning service team address this issue to the maintenance department but apparently they never did. TV was crooked, reception was very bad. Otherwise, the view was very nice, bed was comfy.

Business

8/10

Excellent

25 Oct 2021

Hinne

The sea view

6/10

Pleasant

09 Oct 2021

Lisa

Sheraton Manado

The hotel rooms were very old amd nothing had been updated. Stains on chairs. Grimey shower

Friends_and_family Friends

8/10

Excellent

10 Jun 2021

JURIKE LIDIA

Pool bar in a nice place to have family party like what we had on our stay..birthday party..
But the entrance from car park level 6 access to the restaurant is quiet messy..

Friends_and_family Family

10/10

Exceptional

27 Apr 2021

Verified traveler

It was our first time in Manado and staying at the Four Points as absolutely a great decision!
Not only the location is excellent (in front line of the ocean, downtown, and connected to a very nice mall with lots of food options) but the personnel were extremely nice and helpful. They really made our stay unforgettable.

Leisure Partner

10/10

Exceptional

29 Aug 2020

SCC

The staff is great. The hotel is clean. Centrally located in Manado.

Friends_and_family Family

10/10

Exceptional

10 Mar 2020

Verified traveler

This place has got to be the best stay I’ve ever had. Everyone was so nice and helpful. Ot one thing I can say negative

Leisure Self

10/10

Exceptional

10 Jan 2020

SCC

In my opinion this is the first and only nice hotel in Manado. I've stayed at some of the others and the health department would close them if they were located in the USA. Friends told me there is a nice resort to the north you can stay at if this hotel is full.

Friends_and_family Friends

4/10

Poor

18 Dec 2019

S

No hot water

The Hotel has a new policy of only providing Hot Water at 37 C which means no hot bath or showers anymore.

Business

10/10

Exceptional

22 Oct 2019

Agustinus

Hotel is good location,clean and service good

8/10

Excellent

26 Sep 2019

Vikas

a reasonable hotel with sea view

It’s nice hotel facing sea but I wasn’t fully impressed compared to other hotels of Marriott group that I have stayed. Check in was smooth however there was no towel in the room. I would not expect this level of poor housekeeping in such a reputed hotel group. Furniture in the room looked outdated and even some drawers were opening itself. Very dangerous particularly bed side drawers. One may end up hitting their leg when waking up in night. Breakfast was fine. Variety of options (mostly local delicacies though) and sea facing so lovely view.

Business

10/10

Exceptional

02 Sep 2019

Ireine

A place worth to stay

great view from the room. Comfortable room. Great choices of breakfast buffet. They served traditional food as well. Hotel have direct access to the mall, make a plus for the guests. Definitely will back to stay at Four Points again next time.

Self

8/10

Excellent

18 Aug 2019

Dewi yuliani

Best in Manado!!

Best sunset place in Manado, five stars hospitality and super comfy bed!

10/10

Exceptional

14 Jul 2019

Michael

Excellent location - mall, food, pool

Located on the ocean with good infinity pool, fitness room and good food. Be sure to take advantage of the gourmet breakfast buffet. Short walk to adjoining mall.

10/10

Exceptional

27 Apr 2019

Kevin

A good large city centre hotel

A well placed large city hotel. Shopping centre attached to the hotel. Staff were excellent - attentive, used our names, responsive to our needs and helpful especially in reception and breakfast room. They could not do enough for us and always with a smile 😊.Rooms were of good quality and daily cleaning to a good standard

8/10

Excellent

09 Apr 2019

Verified traveler

Good service, excellent location and facilities. The view from our room is beautiful

6/10

Pleasant

28 Feb 2019

Verified traveler

Great staff and location but the heavy bass of a local nightclub until one o’clock in the morning kept me awake. This was a Wednesday night so assume this would carry on throughout the weekend.

Leisure Partner

10/10

Exceptional

30 Dec 2018

alec

After three weeks on a dive boat this hotel was a little piece of first world sanctuary . Comfortable, clean, nice staff , great breakfast . A long ride from the airport but well worth the journey.

Partner

10/10

Exceptional

20 Dec 2018

Nabilah

Nice hotel overall

Nice hotel, good variety of food at breakfast.
Clean just behind the mall
Overall is good
Will stay there again

Family

10/10

Exceptional

18 Dec 2018

Verified traveler

Four Points Manado is excellent, specially the customer service!
The gym isn’t really complete, still very nice and clean. Overall our stay was awesome!
Won’t hesitate to book and stay at Four Points Manado when we visit next time.

8/10

Excellent

25 Nov 2018

Ikhsanugraha

Nice sunset view from the lounge, recommended hotel in Manado

8/10

Excellent

02 Aug 2018

Siany

Bad traffic

The location has a bad traffic jam. We were not feeling secured due to all people can use the lifts without any security card. But the food and the service was very good. The facilities for all guests were good too. Unfortunately I stayed at rooms with city views and it was so noisy from the below street with their discotheque music.

The bathroom smell bad at night.

Please keep up your good work. Thx

Ps, I actually stay for 3 nights here.

Partner

8/10

Excellent

31 Jul 2018

Gregory

I'd stay again

I found the hotel conveniently located above the premier shopping complex in Manado with good eating and shopping choices. Taxi and Grab transportation was readily available. I ate breakfast at the large hotel buffet and lunch and evening meals at the hotel's other restaurants. All had good selections with appropriate pricing. My group utilized a small function room for a couple of days which worked out well for us.There is a medium sized fitness room with good working equipment and the hotel staff were very professional and friendly making my stay pleasant. I would stay again.

6/10

Pleasant

27 Jul 2018

Simon

Great location & breakfast

Great location above the main shopping mall. Good views from a Seaview room.
Friendly staff. Great variety of food for breakfast.
Breakfast crew understaffed, ant problem in the room that was promptly addressed but ants returned the next day & remained.
Air con in room was too cold & couldn't be adjusted. Mini bar cool, not cold. Balloons not permitted :)

4/10

Poor

18 Jul 2018

Santé

Very friendly staffs

- Great attitude and friendly staffs
- Willing to help
- Limited taxi in town so difficult to get especially from outside (from hotel is ok)
- Limited F&B in hotel but good shopping mall with many f&b outlets attached with hotel
- Rachel(FO), Zanudine(Concierge) : provided personalized and world class 5 star service. “Thank you and very impressed with your services!”

10/10

Exceptional

08 Jun 2018

asnah juliati

problem solver

i was asking for a room twin share with bathtub! rhey dont have it. so i upgrade my room to the second highest class thatvthey had.
the receptions are very helpful and having a great capabilty to perform their duty.
but then , what happened all premiere suite room bath tub water can not be used. due to the dirt that remained in the tank.
the duty manager Rowdy, took a quicj action and upgrade my room to the presidential suite. so i can realy enjoy my stay and having myself drawned into rhe bathtub!
well even if i had such a husstle , but the management knew how to take care of their guest!
the restaurant is such a beautiful place! the smoking area is directly having a perfect seaview!
food is absolutely great!
I strongly recomend thus hotel to everyone visiting manado!

4/10

Poor

16 Apr 2018

M

Noisy place with lousy breakfast

When I first arrived, I felt like a market place as they did not separate the event at the lobby. Local guest were screaming across the lobby and I could barely hear the reception staffs. This should not be the way a 4/5* hotel should be presented. Rooms were upgraded but nothing amazing (not much difference). Breakfast was quite horribly done and unhygienic. I saw flies over the food (staffs didn't bother to at least cover some of it. Guest actually used their own fork to poke food from the buffet table and stood there eating from the buffet pot. Staff saw it but didn't bother to correct them or replace the food. It's a total turn off . they forgot my eggs order as well. When I checked out and asked for airport transfer, staffs only asked me to reach out to the concierge downstairs. Unfortunately the concierge couldn't quite understand English and made us wait for > 30 mins (without informing us of the possible wait) that we had to call for GRAB by ourselves. Totally unacceptable for Sheraton standard.

8/10

Excellent

15 Apr 2018

Richard

Nice hotel, great location next to ocean

This is a very good hotel with inside access, through the parking garage, to a large, modern shopping mall. Traffic makes getting around Manado difficult and being next to good dining and shopping is a plus. The staff was very attentive and most spoke English. The view of Manado Tua is beautiful. Pricing is reasonable by western and Australian standards. I enjoyed my stay here and even extended a night

6/10

Pleasant

07 Apr 2018

Verified traveler

new hotel

we got a vety small room in level 7,and there were parties going on in level 6, can hear all the noise and singing, very loud

8/10

Excellent

27 Mar 2018

Steve

Needs more outlet for business traveler...,actually anyone who has cell phones, laptops, iPods, etc