Best Western The Lagoon

Indonesia , Manado
Manado, Jl. R.W.Monginsidi No.4, Bahu, Malalayang, Ko
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20 reviews shown

8/10

Excellent

27 Sep 2025

Michael

I enjoyed my stay at the Best Western Lagoon Hotel. The check-in was easy. I asked for a room on a high floor and I got it. I thought the staff at the hotel was attentive.
There are two downsides to the hotel. There are only two elevators for a 12-story hotel. The elevators are slow. There are no clear signs pointing to the stairs. The other thing lacking is good lighting in the rooms. The room is dim. The bathroom mirror lighting is dim and very hard to get a good shave.
Yes, I would stay at this hotel again. The views from the room are worth it.

Self

4/10

Poor

20 Sep 2024

Donald

Breakfast was very local and not up to international standard and hand towels were not provided in the toilet and boring music was repeatedly played at breakfast also water in the shower was not hot enough and the hotel just said too many people could not make it hotter

Self

10/10

Exceptional

11 Mar 2024

Brenda

This is the best Best Western that we have been to in a long time. The corner sea view room was so nice. The staff were very attentive, kind and helpful.

Leisure Partner

6/10

Pleasant

28 Sep 2020

Brian

Meh

Cold food, clogged shower drain, leaking bathroom sink...staff is very nice though

Self

8/10

Excellent

06 Jan 2020

GGD

It has a pristine view.Thr entire Manado Bay ij front.
Behind you see the highlands Koha,Warembungan,Tomohon.
Convenient next to Seafood stalls and Bak kut teh.
Pharmacy nearby.Carrefour supermart next door.
Very good security.

BUT....

The elevators are a disaster!
Have to wait 10minutes sometimes because external guests who attend events in the hotel jam up the lift..
Next
Breakfast is ok at the Level 2 restaurant
BUT
Do not eat any other meals in the hotel resto.
It takes on average 55-60 mins for your meal to be served.
Next
When there are external events the dining area is shared with the external guests..
Its noisy and no privacy.
They should segregate.

Overall staff service very nice and do go the extra mile to help you.

If they can fix the elevator and meal waiting times it would be the best accomodation in Manado by far.

Regarda.

Leisure Family

10/10

Exceptional

19 Sep 2019

Verified traveler

Location, room, staff, clean, good and varities breakfast menu.

Leisure

8/10

Excellent

22 Jul 2019

restutaurina

a nice place to stay in Manado, location is legit and nearby shopping malls. staffs were helpful too!

Business Self

10/10

Exceptional

10 Jun 2019

Verified traveler

Just need an additional luggage rack for room or drawers

Friends_and_family Family_with_children

6/10

Pleasant

25 Apr 2018

Verified traveler

Good View But Unclean

The view was good because you can see the city and sea view at the same time. However the room was not so clean. So many dust on the table. Under the bed, so many dust. It's not mopped for long time.

8/10

Excellent

07 Apr 2018

Gregorio

Good hotel. Need more elevators.

Nice comdo-hotel for the money. Free continental breakfast was amazing. Lots of food choices. My room was very clean and service was excellent. Facilities are great too. Location of the hotel was okay. Imly has 2 elevators that make you wait up to 5 mins.

8/10

Excellent

31 Mar 2018

Verified traveler

So far it’s all good but better add more menu for bfast

Family

4/10

Poor

26 Mar 2018

Sonny

It best views of Manado but poorly maintenance

Book 2 rooms, one for 1 week and other for 2 nights. The views from hotel is fantastic (ocean & city), Friendly staffs for fast check in and out and good varieties foods for free breakfast. However, it make we very sad and frustrated when saw the cleanness of the bathroom and bedroom. It wasn’t cleaned properly, dusty & the glass doors never been scrubbed ( very poor maintenance), couple times asked for toilet paper & bath mad to top up and they arrived after 3 times call in 2 hours. Hope they will improve and realize with the hotel conditions.

10/10

Exceptional

02 Jan 2018

Panji

Great ocean view rooms and suites!

Definitely good value for money with staying on the Deluxe Ocean View room! The suite is also spacious because its on top floor with large TV and sofa, very comfortable for me and my family of adults to enjoy the holiday. However, the service can be improved to be faster and restaurant can be better service in delivering tea or coffee at least. Food quality is ok, just a bit slow in service I would say. Overall is good stay experience and will consider to come back again next time.

Family

8/10

Excellent

28 Oct 2017

Nat

Nice hotel ocean front with great view. Very central to shops and walking distance to malls and restaurants. Room is very comfortable.

6/10

Pleasant

30 Jun 2017

coke

Holiday

Poor wifi reception n non smocking room smelly, hotel staff very friendly.

10/10

Exceptional

03 Apr 2026

Rebeca

La vue sur l’océan magnifique!

Self

10/10

Exceptional

21 Jan 2026

Jari

Clean room, very friendly staff and breakfast with large variety. Pool with great view. Rooms reasonally prised.

Partner

8/10

Excellent

11 Apr 2024

Christiaan

Fijn hotel. Personeel is vriendelijk en doet haar best, mag beter opgeleid worden. Letten bij het ontbijt niet op en snappen niet wat efficiënt werken is. Ontbijt zelf niet smakelijk alles mist smaak. Heel jammer want je krijgt wel een prachtig uitzicht.

Leisure Partner

8/10

Excellent

18 Oct 2018

Dionisius D

Hotel cukup nyaman harga baik

Hotelnya cukup baik hanya saja kamar mandinya perlu perawatan. Air habis mandi tdk lancar menggenang. Pemandangan nya bagus dari tempat makan. Agak jauh juga dari pusat kota.

4/10

Poor

03 Mar 2018

Verified traveler

Erst das 3. Zimmer war in puncto Sauberkeit annehmbar. Der gesamte Check-in hat 2 Stunden meiner Zeit beansprucht. Das war die erste große Enttäuschung!!! Wobei das Personal sich verständnisvoll und bemüht zeigte. Der Pool war nicht einladend, da Baumaterial, Zementsack, Altmaterialien und Bauhelm in direkter Umgebung lagen. Das Frühstücksbuffet war leergefegt... Marmelade und Toast qualitativ sehr schlecht. Laute Geräusche der Klimaaußengeräte an der Hausfassade verhelfen zu schlaflosen Nächten. Alles in allem ein richtiger Reinfall!!! Nicht zu empfehlen und erst recht nicht noch einmal zu besuchen.