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Best Western The Lagoon Hotel

Manado

Komplek Bahu Mall Blok A3View location

8.0/10Excellent31 Reviews
Cleanliness7.4/107.4
Service8.4/108.4
Comfort7.2/107.2
Condition7.2/107.2
Neighborhood7.6/107.6
Amenities7.8/107.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Best Western The Lagoon Hotel

Those staying at this hotel may surf on the internet thanks to the Wi-Fi access ready to use on public areas. The reception does not work around the clock. Some services may be payable.

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A stay at Best Western The Lagoon Hotel places you in the heart of Manado, within a 5-minute drive of God Bless Park and Manado Town Square. This hotel is 2.1 mi (3.4 km) from Mega Mall and 3 mi (4.8 km) from Public Museum of North Sulawesi.

Make yourself at home in one of the 184 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.

Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and 6 meeting rooms. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Childcare
Business facilities
Banquet facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until 2:30 AM
Check-out until 12:00 PM
Minimum check-in age 17

Hotel policies

No cribs (infant beds) available No elevators Parking height restrictions apply Cash deposit required Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in GSTC Pets not allowed

Cleaning and safety

Sanitization
Contactless check-out is available Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Cash deposit: IDR 300000 per accommodation, per stay

    We have included all charges provided to us by the property.

  • You need to know
    • Parking height restrictions apply.
    • Cashless payment methods are available for all transactions.
    • Contactless check-out is available.
    • For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
  • Special Instructions
    This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. \nGuests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
    • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
    • Property Registration Number 55110, 9120508132629
  • Minimal age
    17
  • Optional fees
    • Fee for buffet breakfast: approximately IDR 300000 for adults and IDR 150000 for children
    • Late check-out is available for a fee (subject to availability)
    • Rollaway bed fee: IDR 350000 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Indonesian

Nearby attractions

God Bless Park 1.2 km / 0.8 mi
Manado Town Square 1.8 km / 1.1 mi
Mega Mall 3.2 km / 2 mi
Tomohon Market 4.5 km / 2.8 mi
Public Museum of North Sulawesi 4.7 km / 2.9 mi
I.R Soekarno Bridge 4.8 km / 3 mi
Kalimas Harbor 5.1 km / 3.2 mi
Ban Hin Kiong 5.3 km / 3.3 mi
Kienteng Ban Hian Kong 5.4 km / 3.3 mi
Christ Blessing Statue 6 km / 3.8 mi
Malalayang Beach 6.4 km / 4 mi
Wenang Golf Club 12.1 km / 7.5 mi
Bulo Beach 13.3 km / 8.3 mi
Indah Tateli Beach 14.5 km / 9 mi
Mount Lokon 25.1 km / 15.6 mi
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

No room details available for this hotel.

Guest reviews

What other guests saying about Best Western The Lagoon Hotel

8.0
Excellent
31 Reviews
Cleanliness
7.4 /10
Service
8.4 /10
Comfort
7.2 /10
Condition
7.2 /10
Neighborhood
7.6 /10
Amenities
7.8 /10
20 reviews shown
8/10
Excellent
28 Jun 2026
Weiyan
The staff at Best Western The Lagoon Manado were excellent. Sonya / David and their team made sure to give us the utmost attention and care beyond our expectations. They truely deserve a commendation.

However, the hotel pool bar currently isn't operational (it would be nice if it was).

Also, some of the windows on our room were not sound-proofed properly and as a result we were often awoken in the middle of the night by loud noises from the outside. Perhaps the windows could do a revamp.
Partner
8/10
Excellent
31 May 2026
j
Good location, next to Bahu Mall, a lot of food trucks around, excellent sea view. Swimming pool with nice view, unfortunately, also use as \"smoking area\". Nice, comfortable and clean bed.
Reasonable clean with reasonable basic breakfast, unfortunately, not serving local famous tinutuan porridge.
Partner
8/10
Excellent
27 Sep 2025
Michael
I enjoyed my stay at the Best Western Lagoon Hotel. The check-in was easy. I asked for a room on a high floor and I got it. I thought the staff at the hotel was attentive.
There are two downsides to the hotel. There are only two elevators for a 12-story hotel. The elevators are slow. There are no clear signs pointing to the stairs. The other thing lacking is good lighting in the rooms. The room is dim. The bathroom mirror lighting is dim and very hard to get a good shave.
Yes, I would stay at this hotel again. The views from the room are worth it.
Self
4/10
Poor
20 Sep 2024
Donald
Breakfast was very local and not up to international standard and hand towels were not provided in the toilet and boring music was repeatedly played at breakfast also water in the shower was not hot enough and the hotel just said too many people could not make it hotter
Self
10/10
Exceptional
11 Mar 2024
Brenda
This is the best Best Western that we have been to in a long time. The corner sea view room was so nice. The staff were very attentive, kind and helpful.
Leisure Partner
6/10
Pleasant
28 Sep 2020
Brian

Meh

Cold food, clogged shower drain, leaking bathroom sink...staff is very nice though
Self
8/10
Excellent
06 Jan 2020
GGD
It has a pristine view.Thr entire Manado Bay ij front.
Behind you see the highlands Koha,Warembungan,Tomohon.
Convenient next to Seafood stalls and Bak kut teh.
Pharmacy nearby.Carrefour supermart next door.
Very good security.

BUT....

The elevators are a disaster!
Have to wait 10minutes sometimes because external guests who attend events in the hotel jam up the lift..
Next
Breakfast is ok at the Level 2 restaurant
BUT
Do not eat any other meals in the hotel resto.
It takes on average 55-60 mins for your meal to be served.
Next
When there are external events the dining area is shared with the external guests..
Its noisy and no privacy.
They should segregate.

Overall staff service very nice and do go the extra mile to help you.

If they can fix the elevator and meal waiting times it would be the best accomodation in Manado by far.

Regarda.
Leisure Family
10/10
Exceptional
19 Sep 2019
Verified traveler
Location, room, staff, clean, good and varities breakfast menu.
Leisure
8/10
Excellent
22 Jul 2019
restutaurina
a nice place to stay in Manado, location is legit and nearby shopping malls. staffs were helpful too!
Business Self
10/10
Exceptional
10 Jun 2019
Verified traveler
Just need an additional luggage rack for room or drawers
Friends_and_family Family_with_children
6/10
Pleasant
25 Apr 2018
Verified traveler

Good View But Unclean

The view was good because you can see the city and sea view at the same time. However the room was not so clean. So many dust on the table. Under the bed, so many dust. It's not mopped for long time.
8/10
Excellent
07 Apr 2018
Gregorio

Good hotel. Need more elevators.

Nice comdo-hotel for the money. Free continental breakfast was amazing. Lots of food choices. My room was very clean and service was excellent. Facilities are great too. Location of the hotel was okay. Imly has 2 elevators that make you wait up to 5 mins.
8/10
Excellent
31 Mar 2018
Verified traveler
So far it’s all good but better add more menu for bfast
Family
4/10
Poor
26 Mar 2018
Sonny

It best views of Manado but poorly maintenance

Book 2 rooms, one for 1 week and other for 2 nights. The views from hotel is fantastic (ocean & city), Friendly staffs for fast check in and out and good varieties foods for free breakfast. However, it make we very sad and frustrated when saw the cleanness of the bathroom and bedroom. It wasn’t cleaned properly, dusty & the glass doors never been scrubbed ( very poor maintenance), couple times asked for toilet paper & bath mad to top up and they arrived after 3 times call in 2 hours. Hope they will improve and realize with the hotel conditions.
10/10
Exceptional
02 Jan 2018
Panji

Great ocean view rooms and suites!

Definitely good value for money with staying on the Deluxe Ocean View room! The suite is also spacious because its on top floor with large TV and sofa, very comfortable for me and my family of adults to enjoy the holiday. However, the service can be improved to be faster and restaurant can be better service in delivering tea or coffee at least. Food quality is ok, just a bit slow in service I would say. Overall is good stay experience and will consider to come back again next time.
Family
8/10
Excellent
28 Oct 2017
Nat
Nice hotel ocean front with great view. Very central to shops and walking distance to malls and restaurants. Room is very comfortable.
6/10
Pleasant
30 Jun 2017
coke

Holiday

Poor wifi reception n non smocking room smelly, hotel staff very friendly.
10/10
Exceptional
03 Apr 2026
Rebeca
La vue sur l’océan magnifique!
Self
10/10
Exceptional
21 Jan 2026
Jari
Clean room, very friendly staff and breakfast with large variety. Pool with great view. Rooms reasonally prised.
Partner
8/10
Excellent
11 Apr 2024
Christiaan
Fijn hotel. Personeel is vriendelijk en doet haar best, mag beter opgeleid worden. Letten bij het ontbijt niet op en snappen niet wat efficiënt werken is. Ontbijt zelf niet smakelijk alles mist smaak. Heel jammer want je krijgt wel een prachtig uitzicht.
Leisure Partner

Location & surroundings

Best Western The Lagoon Hotel
Komplek Bahu Mall Blok A3, Manado

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