Name: Dalat Edensee Lake Resort & Spa
Address: Zone Vii.2, Tuyen Lam Lake, -, Dalat, 670000, VN

6/10

Pleasant

28 Jan 2026

Jummaida

All

10/10

Exceptional

27 Jan 2026

KAH PENG SUSAN

Room, hotel and all surroundings very well kept. Beautiful green all round..staff very helpful, buggy driver warm smile.. Reception staff are truly helpful, pleasant and patient. 2 English speaking reception staff, especially the male, attended to our endless enquiry with patience. Love the surroundings flowers. Do make use of facilities eg swan boat tour, picket ball. Wide Buffet breakfast range . Nice & relaxing stay.. highly recommend.

Friends_and_family Friends

6/10

Pleasant

15 Jan 2026

LIEU

The staff were very helpful, but the room was inefficient, the curtain broken, the biggest room has tiny bathroom, hot water was not enough for more than 5 minutes shower, with that enormous room has tiny fireplace, it was very cold, the room keys were not work properly. I was disappointed.

Leisure Family

6/10

Pleasant

25 Nov 2025

Tam

I don’t know how they get 5 stars for this view

8/10

Excellent

11 Oct 2025

Ariel

The hotel staff were very nice.

Leisure

10/10

Exceptional

28 Jun 2025

Cheng Soon Christopher

Great place. Great landscaping. Great weather.

Leisure Family

10/10

Exceptional

15 Jun 2025

G.

This is a really great hotel and I enjoy the location and interior very much. We had a spacious room with very high sealings. The grounds and area are wonderful.

The service is very good overall, but our dinner was not very enjoyable. It took far too long for the food to arrive and the quality wasn't the best. The pizza was terrible. I hope that they will improve their dinner service as it was not up to par with the rest of the experience. I would like to thank Ms. Thanh Nguyen for her kindness to me and my family. She left a very touching handmade card.

Leisure Family

10/10

Exceptional

17 Feb 2025

Phuc

Friendly,quiet,good service

Family

8/10

Excellent

05 Feb 2025

Christina

Not a 5 Star Stay

Ok so here's the deal. The staff is excellent, very helpful and supportive. The common areas are beautiful. The shuttle is great.

Here are the BUTS: 1). Beds are AWFUL. I literally have bruises on my hips because how the slats can be felt through the mattress. 2). Food is sub par and INSANELY overpriced, especially for what it is. Breakfasts are ok, but the fruit selection is basic - not regional offerings or tasty. 3). Our room had water stains in the ceiling and a mantle that was missing the fireplace.

For the price, not worth it. Unless you want to get away in the nature and that's beautiful.

Partner

8/10

Excellent

19 Nov 2024

Vu

I like the free shuttle service into the center of Dalat from the resort. I thought the breakfast buffet was good and has variety.

Leisure Friends

10/10

Exceptional

11 Nov 2024

MING

Beautiful quiet place.

Leisure Self

8/10

Excellent

10 Nov 2024

Verified traveler

Okay stay. Wish it was more 5 star standard as sta

Beautiful property on the lake. Too bad their pool was cold and not heated as it said on the website. We thought we could use the indoor pool so we booked it fir cold days. The reception service was okay not 5 star excellent. The fpod was way too overpriced for their lack of quality. We paid for an expesive Pho soup but got instant soup with old tough meat that was like from frozen. I love their fireplace and tub. Everything about dining was not up to standard. Breakfast buffet okay. Food was cold.

Partner

8/10

Excellent

09 Nov 2024

Michael

Please fix your shower … water overflow every time make wet floor danger and mold smell

Business_and_leisure Friends

10/10

Exceptional

19 Jun 2024

gowribala

Beautiful property. Quite and peaceful ✌️

Leisure

10/10

Exceptional

14 Jan 2024

Jeffrey

Was very quiet. Smoke from controlled burns did affect air quality at times.

Leisure Friends

6/10

Pleasant

12 Jan 2024

NGO

In general this hotel is good to excellent. Surrounding gardens And lakes are beautiful but the room isn't soundproof good. I couldn't sleep well during 2 nights I stayed there. You can hear the next door neighbor talking, laughing, pull chairs. It's pretty annoying and getting headaches. I did asked the hotel staff to do something about it but almost nothing happened. Very disappointed 😞

Leisure Partner

10/10

Exceptional

25 Dec 2023

Huynh-Truong

Affordable and beautiful vuew

The rooms were comfortable and bathroom was spacious, shower could use some extra room but the tub made up for it. The view was spectacular!

Friends_and_family Family

10/10

Exceptional

23 Aug 2023

Katrina

Calm and luxurious

This spot is an elegant oaisis away from the hustle and bustle of dalat. The breakfast was my favorite. I highly re ommed for peace and quiet in nature

10/10

Exceptional

13 Nov 2022

Scott

The entire place was wonderful! Staff was amazing. Henrich, the GM, was engaging, conversational, accommodating to everyone at the resort. Highly recommend! It is a very beautiful property!

Leisure Partner

8/10

Excellent

12 Apr 2021

Helen

Great resort and setting. Please think about replacing hard mattresses for an even more comfortable stay. The path around the lake was inaccessible in places which should be addressed and please offer sandwiches at afternoon tea for a more authentic experience. Better English needs to be spoken bThank you.

Partner

8/10

Excellent

11 Apr 2021

Verified traveler

Nice stay at Edensee

Edensee is about 20-25 minutes outside of town on a lake. It is very quiet and peaceful with pine trees. There is a shuttle bus to town, but the times that it runs are not very convenient. There should be a shuttle just before or at lunch time into town. Otherwise there is one before breakfast ends and one after lunch.

Breakfast was mainly Vietnamese with some Western options. Besides the breakfast buffet, the restaurant staff does not seem to know the menu well or able to answer questions about the menu and need more training in this regard.

The staff overall are very friendly and try to be helpful. The level of English was quite good. The rooms are comfortable and spacious with nice bedding. The bathrooms are large with a jacuzzi tub. There were some ants on the bathroom floor throughout the stay though.

The hotel offers many activities onsite like kayaking and archery. There is a nice trail around the hotel and benches to sit by the lake. It is very peaceful and beautiful.

Friends_and_family Family

10/10

Exceptional

01 Apr 2021

Verified traveler

I had a great time visiting to escape the Saigon noise. I listened to the birds (especially peacocks), saw night stars, and smelled the pine trees. Enjoyed coffee and breakfast at 6 on balcony of amply furnished restaurant overlooking the water, watching squirrels jumping tree to tree and deer graze below. That was enough.

Leisure Family

8/10

Excellent

16 Jun 2019

Nen

Great luxury resort for a relaxing vacation

Overall it is a pleasant stay. Location is clean and very relaxing.
However, we stayed at the ground floor and could hear a lot of noise coming from the upper room.
While receptionists were very polite in direct communication, telephone answering could be better.

Partner

10/10

Exceptional

12 Jun 2019

Theodore

Beautiful resort, a few issues

Well, the property is pretty fantastic, the rooms are very spacious and luxurious the bathrooms large and elegant. The environment is very peaceful and quiet (except for other guests) with a beautiful landscaped property. Please realize that despite a few activities (tennis courts, archery, kayaking) there isn't too much to do so it is more for rest and you are pretty far away from the hectic town center (there is a free shuttle with decent schedule to there). Didn't see a pool (but we weren't looking and the temperature is, even in summer, pretty cool. That's a good thing!).
The only problems were first, as I mentioned, other guests with noisy children disturbed the peace on our first day. They need to put in thicker glass in the windows. This is especially bad if you are on the first floor, also our first floor room didn't have much of a view (and we had to keep our blinds closed). Also, service was a little raw; the receptionist didn't understand when we asked for the electric cart to take us to the room (my Vietnamese gf asked in Vietnamese). Meeting the shuttle downtown was tricky because we hadn't taken it in and their directions to the stop were inaccurate despite several calls. However, after the first day, once we knew our way around things were fine.
All in all it made us feel like \"a little New Zealand in Vietnam\" :)

Partner

10/10

Exceptional

29 May 2019

Ice

Very good place resort to go if you want peace and quiet. Great environment.

Leisure Partner

10/10

Exceptional

25 Apr 2019

KINGSHUK

Amazing place to stay! Serene and relaxing...customer friendly staff too :)

Friends

6/10

Pleasant

22 Apr 2019

Remus

Poor customer service.

Suite Room dusty during check in. Coffee cup not wash up. The room service is weak. And the breakfast service is also slow. Front desk is doing a fine job. Overall distance is far from city but hotel provide 3 times free bus shuttles per day. Recommended for 1-2 nights stay for peaceful and fresh air. Not a 5 stars quality hotel.

10/10

Exceptional

28 Mar 2019

Verified traveler

I got a suite with lake view. The angle of my balcony was not as good as I expected but was magnificient regardless. Everything else was superb. Would def visit again

Leisure Partner

10/10

Exceptional

06 Mar 2019

Verified traveler

The place is wonderful . My room is quite big and the bed is comfortable for me.

Leisure Partner

8/10

Excellent

13 Feb 2019

Tuan

Beautiful resort, excellent chef, friendly staff

The resort is beautiful sitting next to the lake. There is a nice hiking trail at the lake side. However, the room is a little bit old. The staff is very friendly and the morning buffet is excellent. I've eaten around in Dalat, stayed at a couple other resorts in Tuyen Lam, and I still think the chef at Edensee excelled. Although there is a free shuttle taking guests to town, it's still a little inconvenient to be far away from town.

Partner

10/10

Exceptional

02 Jan 2019

Andrew

Excellent staff and facilities

We booked this resort as part of our Honeymoon and stayed in a Lake View Junior Suite.
We prefer to stay outside of towns/cities so this suited us perfectly. The resort is 30 minutes from the airport and approx 20-25 minutes to Dalat centre. The resort offers a free shuttle bus 3 times per day which is quite convenient.
There are many activities at the resort which for any days you decide not to explore the local area will keep you entertained. Some you have to pay extra for.
The cinema was great and they even played a film for us one night when there was no schedule for it.
All the staff are really friendly and helpful and that really helped make our stay so enjoyable. They helped with day tours to see what we were interested in and we're happy to call local taxi companies for a price to compare to their own transport package. They also offered to organise scooters if we did not want to hire from Dalat Centre, but we didn't due to bad weather on our last day.
We stayed over the Christmas period and the resort made a big effort to make the hotel feel like Christmas with lots of decorations and even a fake snow machine. Thefood is good. Plenty choice at breakfast with the homemade bread being a favourite of ours. We enjoyed a couple of meals in the restaurant at lunch/dinner. We really enjoyed the Braised Fish in Hot Pot. Only one point to note was staff can be too quick to remove plates/cutlery before finished. This happened to me twice.

Partner

10/10

Exceptional

31 Dec 2018

Verified traveler

Really nice view and room quality. Food service could be improved but otherwise a really good resort overall

8/10

Excellent

10 Dec 2018

Zvi

It’s a beautiful resort on the lake in the forest.
Far from the city, suitable for people who want to mostly stay in the nature.
Food verity for westerners is not the best, but the Vietnamese food is good enough. Not a problem if food isn’t a big issue.
It’s definitely 5 star and build very well, they even have a fireplace which is not tippical for most places in Dalat.
Very good value for money - in my opinion.

4/10

Poor

15 Oct 2018

Verified traveler

Restaurant food was a C- for this type of hotel. SPA had no service, pool was cold and over bleached. Beautiful place but will never stay there again.

8/10

Excellent

12 Sep 2018

Verified traveler

Great stay. A bit far from Dalat City but if you look for a peaceful and quiet surrounding this is the place to go

Partner

6/10

Pleasant

16 Apr 2018

Jeffery

Not 5-Star Quality

Not a 5-star place any more. This is an old, broken down hotel. It has nice grounds but is just not well maintained.

In our room the tv went out and wasn’t repaired. The “spa tub” in our room didn’t work and the maintenance guys took half an hour and then didn’t fix it.

The Spa on site was under repair. That wasn’t advertised when I booked. The pool is over chlorinated. The “fitness center” is old with none of the treadmills plugged in. The x-country machine felt too dangerous to use.

The breakfast is a three-star typically Vietnamese style. The breakfast room had cobwebs and dead flies on the floor. Just not loved!

No offer of any of the services like archery or tennis or kayaks or anything from staff.

Just poor service from an old hotel.

Spend $20 more and go to Ana Mandara or save money and go to Terracota. Much better hotels.

Partner

10/10

Exceptional

15 Jan 2018

Phuong

Nice and quiet couple getaway

Amazing location if you want peace and quiet. The resort is furthest from the main roads which makes it a little harder to access than other resorts in the same vicinity. However, the trade-offs is a peaceful and romantic destination for couples. The staff was extremely friendly and accommodating. The beds can be improved and we did have a problem with our hot water which was resolved by maintenance on site. We recommend that you enjoy dinner in town before heading back to the resort because the restaurant is quite small.

Partner

10/10

Exceptional

16 Sep 2017

Joseph

Beautiful! 5 Star Experience.

Hotel is immense! The staff are so lovely and friendly.. it feels proper 5 star. It was really empty when we were there which had its pros and cons but overall totally recommend. They do Kayaking on the lake but was unfortunately booked up when we were there. Deffo give it a try!

Family

10/10

Exceptional

18 Jul 2017

Verified traveler

Great stay with very friendly staff.

Family

10/10

Exceptional

17 Apr 2017

Ngoc Doan Trang

It's really nice to stay here

Partner

8/10

Excellent

13 Apr 2017

Aaron

Very nice place to stay

First of all the hotel is located in one of the most beautiful natural surroundings you could imagine. We had a couple of problems with the plumbing in our room, which was quickly remedied by the maintenance personnel. The staff was extremely polite and helpful. There's a free shuttle that makes runs throughout the day to central Dalat, which is nice for grabbing a meal in town or shopping, etc.

8/10

Excellent

03 Apr 2017

Verified traveler

Dalat is fantastic city and the this hotel is very very good place for travel.

2/10

Poor

26 Mar 2017

Verified traveler

far from downtown but larger noise form group tour

I selected this hotel for calmness. It is located more than 10km from the downtown of Dalat. The guest rooms are scattered from a main building. Everything looks calm and quiet place for relaxation. But the hotel management allowed group tour guests activities in the front of main building. They used a microphone in the 8:45 in the morning. Their morning activity continued till 9:15 am. They even sang a happy birthday song together. They got another activity in same place in the afternoon.
I paid more money and time for relaxation from noise.
Why I have to listen these kind of noise in isolated place like this hotel?
I complained against hotel's unorganized management but the general manager had no intend to solve the problem, even she didn't think it was bothering other guests.
The worst thing was small insect. Small insects moved in the closet and walls.
This hotel only looks good and designed for local guests. If the guests drove own car, it is ok but the travelers have to pay more dollars form or to the hotel. It is located far away from downtown but they served free shuttle bus service only 3 times a day. I paid around 10 dollars for one way ride. If i put 20 dollars for hotel expense, I can choose any nice hotels in the city area.
Please be reasonable for accommodation selection.
This hotel had a hidden trap. We have to add more than 20 dollars for the taxi
Please take a city hotel instead of isolated area hotel.

10/10

Exceptional

11 Jun 2016

Verified traveler

One of a kind

I have been traveling internationally for business for 30 years. I have been to all kinds of hotels in more countries than I can remember. But this hotel stands out from the rest, head and shoulders above. When you add in the value factor, this hotel just cannot be beaten. I just can't believe I stayed in this hotel for less than $100.00 a day when I paid more than $700.00 at Palo Alto, California the week before for a room.

The hotel is in a remote location, about 7 miles from town. It is by the lakeside in middle of a pine forest. The weather is cool. The air is moist and sweet. There are several clusters of rooms (4 rooms to each cluster) spread out across a huge compound. A walk in the early morning around the campus is precious. You'd forget about the stress. You'd appreciate nature and your life more. I imagine for a just-married couple, this is a perfect place for a honeymoon.

I had a car and a driver so going to town is not a problem. Otherwise I guess you have to use the hotel shuttle which runs on a very good schedule. But why leave the hotel? If you are looking for privacy and time away from the world (and I think you are if you are reading this) then this hotel is THE hotel you are looking for.

Go ahead, book this one, and bring your sweetheart with you.

10/10

Exceptional

08 May 2016

Verified traveler

Very enjoyable stay

All in all the place was fantastic. I went during a busy holiday weekend but would like to go back when it is less crowded as I'm sure it would be even better.

10/10

Exceptional

23 Feb 2016

Verified traveler

Would love to visit again

It was a great stay for us. The facility of the hotel are great, especially the dinning area that locates in the main building above the lake with lots of big trees. We also walked around the lake and tried fishing there. Staffs are very nice and willing to help.

Family

8/10

Excellent

14 Feb 2016

Hugh

Dalat

The pool and spa area was run down, the bathroom had dampness issues and needed some repairs. Hotel room huge and really nice

Family

10/10

Exceptional

03 Feb 2016

Graeme

Delightful lake and mountain view.

It seems to be one of the greatest secrets kept from the western. It was hard to find faults with the location, serenity, facilities, food, service or anything else.
I must admit I was always waiting for the hidden costs but no! The a la carte meals at the restaurant at night were way more than reasonably priced. None of the extras were over priced at all. Free shuttle buses to Da lat central
Extremely quite, picturesque and has a very \"amongst nature\" feel about the place. Plenty of easy walks and activities if you want. The indoor swimming pool was great and a reasonably well set out gym.
The weather was magnificent usually like a warm spring day. The type of weather where you feel you must be outside.
I highly recommend the walk ( one or two K's) or taxi up to the \"elephant walk\" a beautiful spot on the lake with wonderful picnic or BBQ facilities on the hill and pontoons on the lake. If you fancy a ride on the elephant don't expect to see too much of Vietnam because it is a very laid back elephant. It is not prodded with a goad so it gets there in it's own time. (It fits into the area well!)
If you want to get away from it all and relax I highly recommend it.
Overall it is really exceptional value.

10/10

Exceptional

30 Aug 2015

boon huat

Leaving the City to Relax

A good getaway hotel.

Family

10/10

Exceptional

16 Aug 2015

AJAY

Edensee - A lace to Visit

Went for holidays with family & celebrated my sons 14th Birthday. Lived 2.5 days with fullest at resort. A must recommended place for others because a cool & calm place; even far away from Da Lat city noise, leave behind Noise of Saigon. Infact wanted to stay for 1-2 days more but our next hotel booking at Phan Tient compelled us to check out. Also a special thanks to all staffs of Edensee and special thanks to Mr Do Quang Dang, who took all pain to take care of our all requirements. Once again many thanks and see you Edensee soon

Family

10/10

Exceptional

04 Jun 2015

James C

Very nice, out of the way resort.

Nice hotel. Excellent staff. It's about 7 or 8 km from Dalat so not within walking distance but they do offer a shuttle service several times a day. Beautiful setting on the lake. Many on site activities from boating and fishing to archery, etc. Too many to name. For people used to air conditioning, this resort doesn't have it. I went in the hot season which wasn't bad but still a little warmer than I wanted in the daytime. Very comfortable at night. Also had a leak in the jacuzzi tub which was fixed in a hurry. Overall, a nice, quiet place to get away from it all and relax. I would have no problem staying here again.

10/10

Exceptional

02 Jan 2015

Anh

Wonderful vacation

It was a wonderful vacation for our family. Hotel room was spacious and clean with all amenities. Very nice view from restroom as we chose the lakeview suite room. Hotel location at lake side was perfect for getaway vacation. There was free shuttle bus to Dalat city but we din't use it. Staff were friendly and tried to meet customer's needs. Although the indoor warm water swimming pool was mainly for kids and adults could not use it much, we used tennis court as other option. Free 3-day yoga training session was provided to guests, but we learned too late to attend it all. However the last 1 day training session was really good and we regret to miss the other 2 sessions. Although there was limited lunch/dinner menu during holiday seasons, I thought it was a minor issue. We will definitely return to this resort if we visit Dalat again.

Family

4/10

Poor

23 Apr 2014

Verified traveler

nice view

Staff was friendly, view was nice, room was big but nearly unfurnished, just a bed and a little chair. The location was by the lake, but way too far from everything and the shuttle service was just a couple times a day so very inconvenient. The spa treatment was very bad for both of us. We love Da Lat, but will stay closer to town next time.

Partner

6/10

Pleasant

10 Mar 2014

Verified traveler

Large resort, outside of Dalat

Very nice, and large resort, but electricity went out in our room in the evening and it took a long time to fix. Also, service for dinner at restaurant was poor. Otherwise, nice room, good food, 20 min or so by car from Dalat. Probably the best of the bunch at the moment, but new hotels are being built.

Family

10/10

Exceptional

03 Mar 2014

David Lawrenson

Quality accommodation

Beautiful location and excellent service from the staff. Perfect location if you want peace and tranquillity. Shuttle bus run into town or hiring a motorbike from Da Lat is a good option.

10/10

Exceptional

26 Aug 2013

NZE

Loved it! Highly recommend,

Stayed at this resort for 3 nights. The hotel is very beautiful, like a palace in the forest/mountains. We were there during rainy season, so the weather was a bit wild (some rain, wind mainly early in the day). The hotel staff are extremely nice and attentive, and really added to the experience. The room was really comfortable and the bathroom was huge and very clean.

10/10

Exceptional

24 Feb 2013

Khoa

Wonderful Resort for Resting and also for Business

The staff are very friendly and willing to help. The service is wonderful. The restaurant is also very good. If you need a formal lunch/dinner, they will make a perfect one for you.

Family

10/10

Exceptional

01 Feb 2013

Jerome

Fantastic hotel

Clean room with top bathroom,fantastic hotel,quiet with fresh air,location litle far from city of dalat but shulter 3 time e day.reception no enought friendly. Quality Breakfast need to be improve,nice balcony for breakfast.

Partner

8/10

Excellent

15 Jan 2013

George

A European Feel.

The area and the hotel were quite lovely. It was abit far from thngs, so you were a captured audience, unless you wanted to catch a cab into Dalat. There were a few language barriers in regards to ordering room service for dinner. If you are happy to just lounge around the hotel grounds or in your room, this is the place for you.

8/10

Excellent

10 Oct 2012

James

Luxurious hotel with excellent staff

The hotel is in a beautiful location by the lake, it is about 5 miles from town, but the hotel have a car service to and from the town. The hotel was very empty when we were there, which is a shame because the staff were excellent and the hotel is extremely luxurious. We had almost the entire hotel to ourselves at one point and we were treated like royalty. I have no idea where the rest of the guests were, but I enjoyed the pampering.

10/10

Exceptional

09 Apr 2012

M.L.

Edensee Resort & Spa - Dalat

We have been confusing the location which is closed to the lake but it is not the lake in the city centre, it takes 20 min. taxi from city to Edensee Resort finally, it costs us around USD10.00, luckily we can take hotel shuttle bus to-via between hotel and city centre for daily sightseeing. Overall it is an excellent hotel and we have enjoyed the time for relaxing, facing the lake and countryside view plus friendly hotel staff, we decide to go there next year again! If you are not afraid the 20 min. + 20 min. transportation time, it is a good hotel for staying, 5 stars service....worth to try\!!! :)

8/10

Excellent

27 Jan 2012

Verified traveler

A hidden gem

We were pleasantly surprised to chance upon this hotel on the web.
We were attracted by its pristine & picturesque location away from the bustle of the town and surrounded by the tranquil Tuyem Lake with rhododendrons and camelias and pine trees.
We felt totally relaxed and recharged after the stay.

10/10

Exceptional

14 Nov 2011

Lee

jEdensee Resort in Dalat, Vietnam

My husband and I had such a wonderful stay at this resort. Everything was almost perfect; the room overlooking the scenic lake and woods, the nice ambience, the sumptuous food from the restaurant, and the kind and personal attention given to us.We will definitely be back again. Thanks for making our stay in Dalat a pleasant one!

8/10

Excellent

27 Jan 2025

PerOla

Nice place.

Nice!

Business

10/10

Exceptional

27 Oct 2024

Toshimitsu

プールの水が冷た過ぎて泳げませんでした。

Leisure Family_with_children

8/10

Excellent

16 Aug 2024

YOSHIAKI

何も目的なしに、ゆったりと過ごすのに良い場所です。
ダラットへのサービスカーが有り、ナイトバザーに行くのに便利でした。

Leisure Partner

8/10

Excellent

11 Aug 2024

Shigemi

到着したのが夜だったので、本当にこんなところにホテルがあるのか心配なくらい静かで辺鄙なところにありますが、落ち着いて過ごすには快適な宿でした。建物は古くて歴史がありそうですが、清掃や庭の手入れが行き届いています。
市街地までは少し距離があり、車で30分ほどかかりますが、湖畔に面していてカヤックやボートもあるので、涼しい高原で静かにのんびり過ごしたい方には、最適だと思われます。アクティブに街歩きやツアーに参加したい方にはちょっと不便かも

Leisure Family

6/10

Pleasant

04 Oct 2023

Verified traveler

VIP access hotel but no VIP service

I am a Hotels.com gold member so I expected VIP service such as a room upgrade if available and 20% discount for Spa service as mentioned on the details of this hotel when I was looking for a hotel at Hotels.com. However, when I checked in, I asked a hotel staff whether I could have got a VIP service but she hadn’t got any information about that, so she could not provide any service.
I was very embarrassed because I had booked on hotels.com even though the price was higher than other sites as expecting VIP service.
The staffs of the hotel were very kind and friendly but not much things I would enjoy.

Self

10/10

Exceptional

14 Sep 2023

Sathyam

We had a great stay at the resort. It is a beautiful place on a hill next to a lake. I enjoyed the scenery. You can walk in the resort near the lake and enjoy the view. They also have facilities for fishing, canoeing and having a boat trip on the lake. We did the boat trip that was for 20 minutes on the lake. The scenery was pleasant and you can enjoy the view.
The hotel staff is very helpful and pleasant. Even during breakfast they made for use a fresh vegetable meal with noodles, because we are vegetarian. The room was clean, and had all the facilities we needed.

Leisure Partner

8/10

Excellent

25 Apr 2021

DOO YONG

달랏에덴시레이크리조트 숙박 후기

호수옆에 조용한 리조트. 힐링하기 너무좋다. 호수옆으로 산책로는 정말 최고다. 공기가 신선하고 상쾌하여 머리가 시원해지고 맑아지는 느낌이었다. 꽤 많은 객실을 보유하고 있어서 조망권에 따라 방수량에 따라 금액이 틀려지는거같다. 방컨디션도 깨끗하고 좋았으나 화장실 환기팬소음이 너무 컫는데 끌수도 없어서 조금 불편했다. 아무래도 호수와 산속이라 벌레도 좀있다. 이런건 감안해야한다. 직원들의 서비스 수준도 매우 높다. 친절하고 요청한것에 즉시 대응해준다. 메인건물뒤로 동물농장이 있는데 꿩과 공재, 사슴, 닭들이 자유롭게 노는것을 볼수있어 좋다. 그러나 들어갈수는 없다. 아침 조식메뉴도 그정도면 훌륭하다. 이렇게 외진곳에서 한식을 바랄순없다. 메뉴중 김치가 있다는것이 신기했다. 서비스쿠폰으로 애프터눈티를 먹었는데 즐기기에 충분했다. 다시 올것이다.

Friends_and_family Friends

10/10

Exceptional

31 Jan 2020

CHUN YEE

Lake Resort

Hotel is located at hill top facing the lake. Room is big and cozy. Hotel is surrounded by lots of pine trees which you definitely will enjoy a refreshing walk in the morning.

Friends_and_family Friends

10/10

Exceptional

10 Jan 2020

hearan

침구류가 축축하고 침대 쿠션이 별로

자연호수가 있어서 좋았고, 따로 독립돈 룸이 편안함을 주었다.
침대가 싱글이 아니어서 아쉽고, 침구류가 축축하고 침대 쿠션이 별로임.

Friends_and_family Friends

8/10

Excellent

27 Nov 2019

Kyungah