Name: Comfort Inn Crystal Bridges Bentonville
Address: 3001 Ne 11Th Street, Bentonville, 72712, US

10/10

Exceptional

03 Aug 2026

Kathleen

We visit Bentonville a few times a year and usually stay here. It is clean everyone is friendly. Beds so comfortable. And is a good location just off interstate with easy access to town square and Crystal Bridges Museum

10/10

Exceptional

28 Jul 2026

Jeffrey

The hotel is in a great location overall, though our navigation app had trouble. The hotel was very clean and the room was in good shape. The pool area seemed well-maintained. The breakfast might be the only “mid” part because the eggs appeared to be of the powdered variety. As the eggs with a free breakfasr was the only “sort of” negative, I would anticipate staying here again when I come back to Bella Vista.

6/10

Pleasant

27 Jul 2026

Robert

There was no coffee available in room or lobby. No maid service on second day, so no refreshed towels or bed made. Very disappointing. I will not recommend this hotel.

10/10

Exceptional

20 Jul 2026

Edna

My kids love the hot tub and swimming pool.

10/10

Exceptional

17 Jul 2026

Holly

Great stay so close to downtown and the museum.

Friends_and_family Family

6/10

Pleasant

13 Jul 2026

James

Room was clean and spacious. Tho labeled “handicapped,” it had a low toilet and no shower seat (the side of the tub was lower than most).
Breakfast area was a disgrace. Food was what one expects at a motel, but no yogurt. Coffee machine was broken. Only alternative was regular coffee from a canister. No decaf. No hot water for tea or oatmeal. Chair seats — all of them — had begun to shred. Chair backs were coveeed in apparently sturdy fabric, but they were dirty. Tables were unsteady. Room was too small to accommodate guests from a motel that size.
We came to visit Chrystal Bridges Museum, and this lodging was close and a pretty straight shot to get there, so that accomplished our goal.

Family

6/10

Pleasant

13 Jul 2026

Lauren

Breakfast was really good! But other things lacked. The room had an odd smell, the AC wasn’t working in the gym, and the jets didn’t work in the hot tub. There were never towels in the pool area. The staff was very nice

Family_with_children

2/10

Poor

12 Jul 2026

Cindy

When we arrived, We were issued a key to a room that was already occupied. We were given a different room and when we arrived there was a dirty sock left on the floor. The next day we left our hotel room definitely locked and upon our return it was unlocked. No one had cleaned the room or left fresh towels so I don't know if it was housekeeping or not. Went to the desk to get fresh towels. Not happy with this stay.

Family

10/10

Exceptional

12 Jul 2026

Howard

Had a hot breakfast every morning. Omelets, scrambled eggs, sausage patties, potatoes, biscuits and gravy. Cereals, yogurt, bagels and cream cheese, juices & coffee. It was a great way to start the day.

Partner

10/10

Exceptional

12 Jul 2026

Ronald

The back patio area is great but it needs some attention to the bushes and lawn. I always stay here when I go mountain bike riding.

8/10

Excellent

09 Jul 2026

Barbara

Great location for going to Crystal Bridges Art Museum and Bentonville town square.

Partner

10/10

Exceptional

01 Jul 2026

Edwin

It is my go to when I am in the area for Business. This is a great place to stay and close to the highway. Very short drive to Downtown Bentonville. Love it!

Business

10/10

Exceptional

28 Jun 2026

Tim

We were greeted with friendly staff.
The room was clean and updated.
Breakfast was great!

Friends_and_family Friends

10/10

Exceptional

27 Jun 2026

Miguel

The hotel is strategically located to reach all your favorite places in Bentonville, including Slaughter Pen, Walmart, Compton Gardens, Crystal Bridges Museum, and Bentonville Downtown. The place is very clean, and the staff is very friendly. Pet friendly, great breakfast included, and it is pet friendly. Definitely, a good run for your money.

Partner

10/10

Exceptional

25 Jun 2026

Melody

Highly recommend! Super clean, spacious room. Breakfast was excellent (multiple meats, egg omelet, as well as egg casserole, biscuits & gravy, waffles, and all continental bfast options). Clean pool and hot tub. Well equipped workout room.

Partner

6/10

Pleasant

22 Jun 2026

Rose Ann

Accessible in this hotel means a regular bathtub/shower Combo with grab bars and a handicapped toilet. not very accessible. I will take Comfort Inns off my list of places to stay after staying here.

Partner

10/10

Exceptional

21 Jun 2026

victoria

Clean, good breakfast, ample parking, large room, refrigerator, and microwave, large shower, and large bathroom countertop

Family

6/10

Pleasant

21 Jun 2026

erna

Large bed, nice staff, convenient parking. Not enough towels or hooks. A/C way too loud. Breakfast was ok. I prefer coffee in ceramic mugs. The stairway was filthy!!!

Partner

4/10

Poor

20 Jun 2026

Melodie

The staff was very friendly. The room seemed nice but we woke up to our luggage and clothing inside being wet from the ac unit leaking water. After waking, we headed down for breakfast and there was an insect on my plate.

2/10

Poor

17 Jun 2026

Katrina

This was quite possibly the worst hotel I’ve ever stayed at. We checked in on Saturday, had to purchase our own toilet paper on Monday as housekeeping did not do anything with our room until being asked by us on Tuesday!!! Then after being asked, all they did was empty trash and leave new towels. Our keys worked intermittently and when you asked the front desk to rekey them you would’ve thought you were asking them to go above and beyond!! I could another rooms alarm clock go off every morning at 4:30 am!! I would not recommend this hotel!

Partner

4/10

Poor

15 Jun 2026

Aaron

The good:
rooms are large and roomy, staff is friendly, beds are comfortable
The bad:
Ice maker in freezer didn’t work
Ice maker on our floor didnt work
Upon arrival towels in restroom had not been replaced and old (dirty) towels were hanging on back of door
We stayed 4 days. House keeping never came by. Not sure what their schedule is. Had to ask for more towels and more toilet paper from the front desk.
Carpet in room is old and a bit funky.
Warning Tile around pool area is very slick when wet, I almost fell and my 2 year old ate it twice.
Tv in room is a bit small, not smart and on satellite, so when bad weather hits there’s no signal and so nothing to watch.
The ugly:
Bugs in the room. Ants and some other little black bugs.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Joan

Clean room, we stayed for 3 nights, no room service unless requested (I think). Breakfast was the same every day. Parking was good. Safe and well lit

Partner

4/10

Poor

14 Jun 2026

Derrick

Smelled like pot. In need of maintenance: air conditioning, cracked and broken floor tiles. Single, slow elevator that was a hot box. Pest control needed (ants in room). Would not stay here again and would recommend others go elsewhere. Not sure why it's rated well, reviews could be fake?

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Brian

Great location to Bentonville area, just one exit away. They stated that an outside bike wash station is in the works. Breakfast was above the normal mini muffins with cheese egg omelets, fruit and of course waffles. Pool and laundry available. Only one elevator may make it busy during peak times. Fridge(no Freezer section) and microwave in room. Parking on site.

Self

6/10

Pleasant

12 Jun 2026

Pierce

Okay

Partner

8/10

Excellent

09 Jun 2026

Clint

Good: availability location value
Okay room convenience
Bad room location u registered swimmers

Self

4/10

Poor

07 Jun 2026

Tara

The bar and restaurant were not open and that’s why I made reservations at that hotel. There was banging all night and it sounded like somebody was running up and down the hallway. Do not recommend

Friends

10/10

Exceptional

05 Jun 2026

Christopher C

The room was very clean and the staff was nice.

Partner

10/10

Exceptional

05 Jun 2026

debra

Spacious, Large , Clean Room, Comfortable Beds.

Friends_and_family Family

8/10

Excellent

28 May 2026

Kim

We really didn’t spend much time in our room but what we did it was nice

10/10

Exceptional

26 May 2026

Jennifer

We travel around for softball tournaments quite often and I am always looking for a clean, affforable places where we can rest well. Comfort Inn has been my “go-to” lately because we are always pleased with our stay without paying crazy prices. The Comfort Inn in Bentonville-Crystal Bridges has been my favorite so far!

Friends_and_family Family

10/10

Exceptional

25 May 2026

Brian

The breakfast was very good compared to most with just waffles and muffins. Had nice cheese omlet and cute waffle minis with bacon and all the other regular items.

Self

2/10

Poor

19 May 2026

Steve

Rooms and lobby smelled unclean. We sprayed one night and left.

Partner

10/10

Exceptional

19 May 2026

jimmy

I had a great time at this location. The breakfast was delicious, the room was clean, and the hot showers were a nice touch. Plus, it was conveniently located near the event I was attending.

Self

8/10

Excellent

17 May 2026

Jeffrey

Breakfast room could have been a little bigger and beds were uncomfortable but rooms were awesome, pool was great and staff was great and we were on the 3rd floor

Family_with_children

10/10

Exceptional

16 May 2026

Tamara

The breakfast was good except for the coffee, not good at all one sip was enough

10/10

Exceptional

15 May 2026

Richard

Yes

Family

6/10

Pleasant

09 May 2026

Stacia

The air quality in our room was terrible. Couldn't breathe well enough to get a restful night's sleep, and we were in Bville to ride mountain bikes, so restorative sleep is a big deal. Kitchenette was filthy. Bed cleanliness questionable. Breakfast was adequate, but nothing to look forward to. Location was nice. Grateful for a place to stay, but will not stay again.

Partner

10/10

Exceptional

08 May 2026

Pieter

Breakfast was as good as we expected. Neighborhood seemed safe.

Partner

8/10

Excellent

08 May 2026

Frank

This Comfort Inn is an older building but they do a nice job of cleaning and keeping it up to standard. The beds are very comfortable and the bathrooms are spacious. We enjoyed our stay.

6/10

Pleasant

07 May 2026

christy m

No coffee or 1/2 n 1/2 in breakfast room. Only coffee in lobby that was coffee concentrate and water mix. Location is good only if you have a car. Staff was pleasant and I was able to check in early.

Self

10/10

Exceptional

03 May 2026

Christy

Would love to stay here again. Our room was spacious, clean, quiet and comfortable. Breakfast had many delicious choices.

Partner

8/10

Excellent

02 May 2026

angela

We had a good stay. None of the coffee pots either didn’t work or was no creamer or sugar.

Friends_and_family Friends

8/10

Excellent

29 Apr 2026

Rachelle

Room was nice , clean. Bed wasn’t the most comfortable to sleep in for my husband. The pillows were very small the size of throw pillows. Breakfast was ok

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Robert

The only thing I think could be improved that we thought of was outside the yard work, had a lot of weeds and needed cleaned up

Family

2/10

Poor

18 Apr 2026

Chelsea

I stayed for 1 hour and left.

10/10

Exceptional

13 Apr 2026

Mary

Nice spot, staff was very friendly

6/10

Pleasant

12 Apr 2026

Robert

The breakfast was as bad as others had reported. Variety and quality was our issue.

Family

10/10

Exceptional

08 Apr 2026

Taylor

Clean room! Spacious for families!

10/10

Exceptional

02 Apr 2026

Shannon

Great area, felt safe with our surroundings, very close to the ballfields that were playing at, and will definitely be staying here again. Room was clean and big and very roomy.

6/10

Pleasant

28 Mar 2026

Alan

Very friendly staff! Really good breakfast. Overall, property is clean and fairly well-maintained. Nice lobby, pool and support areas. I would guess that it’s about 10-14 years old. Good parking lot, nice landscaping, well lit. We felt very safe.

Guest room furniture was a little worn and probably due for an upgrade. Dresser drawers would not stay closed. Probably just needs a couple of shims under the front. Our room was furnished with only one bath towel and after cleaning/restocking after the first night, still only received one bath towel. Always had 2 or 3 bath mats under the sink, though? Probably just a matter of tightening up on housekeeping. Also missing an escutcheon on a sidewall sprinkler head in our room (probably only something that myself as a general contractor who builds hotels would notice, but it does show attention to detail).

We stayed on the 4th floor. No vending machines and ice machine did not work. Would have been nice to know ahead of time to avoid having to go down to the 1st floor anytime we needed ice or drinks/snacks.

Friends_and_family Family

8/10

Excellent

28 Mar 2026

Nikki

Parking was easy and location was close to anything we needed. Great staff.

Partner

10/10

Exceptional

24 Mar 2026

Steven

I asked 3 different times about getting the veterans discount and the guy would never listen. The last time I asked he said its just 10% and still didn't give it to me. The hotel ot self was great. If i wasnt in a hurry i would of asked for his manager because that is ridiculous. I hope he understands that its jot about 10%. Its about dking your job and giving what the individual is suppose to be given. He definitely should not be working there if hes that lazy.

8/10

Excellent

23 Mar 2026

Ava

Great overall! Felt safe and comfortable. Clean room, staff were friendly, enjoyed the pool. Breakfast was ok, not too many fresh options. Pillows in our room were square and extremely firm, so a bit uncomfortable to sleep on.

Partner

10/10

Exceptional

22 Mar 2026

yolani

really good

Friends

10/10

Exceptional

21 Mar 2026

Susan

Great price and great hotel!

Family

8/10

Excellent

20 Mar 2026

Stuart

All good except no access to back side or end of building, even though there was card reader there.

Partner

8/10

Excellent

16 Mar 2026

Maurice

Very good service, they even let us check early free of charge. Beds were very comfortable and the room was nice and clean.
Like most hotels now days, this is an older hotel that has been remodeled and you can tell in a few things. But in general it's very nice, and breakfast was pretty good.

6/10

Pleasant

15 Mar 2026

Travis

The room was clean Didn’t have any hot

Self

8/10

Excellent

14 Mar 2026

Kayla

Great amenities and staff. The room needs updated and carpets cleaned.

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Charles

Quiet and clean

8/10

Excellent

01 Mar 2026

Stanley

The room was clean. No complaints.

Partner

4/10

Poor

27 Feb 2026

Debra

The hotel room smelled bad. The A/C wasn’t working. The TV wasn’t working. We got tired of having to call maintenance. This hotel needs an update. Not staying here anymore and we have stayed here every time we come to Bentonville. Never again

Family

8/10

Excellent

26 Feb 2026

Kenneth

Priscilla was extremely pleasant! Room was clean and breakfast more than we expected!
We did not like the fact that the pool and Hot tub area had no toilets or showers. We witnessed many Patrons were using the Hot tub after undoubtedly a hard days work with no shower.

Friends_and_family Family

10/10

Exceptional

21 Feb 2026

Jamie

The staff were all so kind & helpful. Breakfast was great. Lots of pool/hot tub time available. Clean & fantastic room with full refrigerator. We would recommend.

10/10

Exceptional

16 Feb 2026

Michelle

Very clean, nice breakfast, comfy bed

Partner

10/10

Exceptional

28 Jan 2026

Felisha

What a pleasant place to stay. Staff was super friendly and breakfast was wonderful. The pool and hot tub was clean and they had plenty of towels when your done. They also had a really nice exercise room.

Family_with_children

6/10

Pleasant

08 Jan 2026

Joseph

room was in good condition

8/10

Excellent

06 Jan 2026

Chintamani

N/a

Leisure Family

4/10

Poor

04 Jan 2026

CHRISTOPHER

1. Food was not good.
2. Air conditioner was noisy
3. Toilet basin was leaky and required shaking to fully refill
4. Television had damage to the screen
5. Door lock required a bitnof strength to open

6. People were friendly and responsive when able

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Shirley

Nice clean room, very good breakfast buffet. Had 2 closets in room, but only had 1 clothes hanger. Bought our own to hang coats up.

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Michael

Room was very nice, bed was just right not to hard or to soft. Staff was super friendly.

Business_and_leisure Self

8/10

Excellent

21 Dec 2025

Tony

It was quiet and exactly what we hoped for.

8/10

Excellent

08 Dec 2025

Mark

Room was ready and clean. No one at tje desk when we came in but showed up at the counter in a reasonable time.

Leisure Family

6/10

Pleasant

05 Dec 2025

Talli

The room was spacious and clean, however, the water pressure was low and the water wasn’t hot. The bed and pillows left much to be desired.

Partner

2/10

Poor

30 Nov 2025

Jerry

Check in was not a pleasant experience. It was a lot my fault. When making my reservation, I entered the arrival date a day early. Before I booked, I found my error and changed the dates. I must have missed something on the screen because the original dates got booked. I arrived at the hotel a day late finding my booking had been cancelled for both nights. I understand losing the money for the first night, but I also lost the money for the second night. They would not let me have my second night's room.

Friends_and_family Family

8/10

Excellent

24 Nov 2025

Bobby

I left out early so I did not eat breakfast. The room was good and clean with the lights on when I entered the room. The man who checked me in was a very nice and friendly man. I think his name was Tade?

Business

10/10

Exceptional

05 Nov 2025

Mary

Good food and very clean

8/10

Excellent

27 Oct 2025

Roland

Very nice people

Leisure

6/10

Pleasant

22 Oct 2025

Jorden

I was disappointed with this hotel because I was expecting a really nice room. I don’t understand the high ratings. This.hotel is OK but needs to be refreshed and updated. Our room was comfortable but a bit tattered. The breakfast was what most hotels offer in a buffet breakfast with warming trays. The staff, however, was very nice and helpful. In short, everything was OK. If I return to Bentonville I will stay elsewhere, even if it cost a little more.

Leisure Partner

8/10

Excellent

16 Oct 2025

Laurie

Clean, good size room, bed was comfortable. Breakfast was just ok. I would stay here again.

Leisure Self

10/10

Exceptional

12 Oct 2025

Donna

I am not a fan of that type breakfast but my husband liked it

Friends_and_family Family

10/10

Exceptional

06 Oct 2025

Jeff W

The hotel deserves a high rating because the staff is very responsive to any needs that you have. The housekeeping staff are very friendly and they keep that place in tiptop condition. Really enjoyed my stay. Will come back again when I’m in the area.

Self

8/10

Excellent

05 Oct 2025

Kurt

Great location and good breakfast.

6/10

Pleasant

04 Oct 2025

Ruth

Our toilet didn’t work properly. Had to have someone fix tv. Had to be moved because a group of young kids were given rooms next to us . Key cards only last less than 24 hours and and to be fixed. Staff was very prompt and helpful with issues

Leisure Family

8/10

Excellent

01 Oct 2025

Symon

They have quite obviously put a lot of effort into renovating what is an older hotel. This place checked a lot of my boxes; the room has a nicely tiled walk-in shower with great water pressure, the bed is on the firmer side but still quite comfortable and has may pillows of differing firmness, and the AC offers an always-on option for the fan for white noise. The room was very clean and the facilities are well kept, which is becoming rare for any property. The staff was welcoming and polite, even the cleaners. Only downsides are the area has only gas stations and a small bar in the hotel for food, so you need to go down the highway for better fare, and the common area are a bit claustrophobic.

Business Self

8/10

Excellent

30 Sep 2025

Lori

The staff was fantastic here, and the property was completely serviceable so I would most likely stay here again if coming back. It was quite convenient to get to Crystal Bridges and to the center of town. It’s nice because it was far enough away from the craziness of the center but very easy to get there for dinner and what not.

Leisure

6/10

Pleasant

26 Sep 2025

Maureen

We did not use the kitchen or the gym. The room appeared not to have been mopped, the tile floor seem dirty. The bed was okay but overall it just seemed kind of rundown.

Leisure Friends

6/10

Pleasant

25 Sep 2025

Carlos

In the bar you can't carry the sold ones to the room and the bathrooms are very dirty and stained

10/10

Exceptional

22 Sep 2025

Crystal

The staff was awesome and totally accommodating.

Partner

10/10

Exceptional

19 Sep 2025

Tasha

Our stay was great other than dealing with hotels.

Friends_and_family Family

10/10

Exceptional

19 Sep 2025

Earl

Anderson

Wonderful Hotel

Partner

2/10

Poor

14 Sep 2025

Jarod

The beds were super hard. We stayed so the kids could swim and the pool was nasty and the hot tub hasn’t worked in years.

Partner

2/10

Poor

13 Sep 2025

Andrew

Do NOT stay here! I am an avid traveler. I am a very kind person. I have no problems with anyone. I chose this place because the photos look very clean, and it looks like a great value. I was so wrong. Here is my experience, and why I would suggest literally any other hotel in the Bentonville Fayetteville Rogers area. Any other hotel. 1) I paid for two rooms. When I went to the rooms, there were things in them. Literally belongings of people's things. Children's things. Personal things. Purses. Honestly, I was confused, and it was upsetting. I went to the front desk, and explained what happened. The front desk clerk laughed, and said it looks like he put me in already booked rooms. I was very disturbed by that, and asked for a refund. Politely. Although he laughed, his customer service was reasonable. He did seem very short staffed. But he said he would gladly refund, and he completely understands. He said it would take a few days to show up. After ten days, I contacted the property. They stated they are not going to refund the rooms. 1) I didn't even get a room, let alone two rooms. 2) They literally had me in a space of someone's very personal things. Then laughed about it. 3) They stated clearly that they would gladly refund the rooms, and that they completely understand. 4) Then, they did not do that. I paid $274.26. I received no rooms. I enjoy staying and visiting the area. I have stayed well over a hundred times. I would suggest any other hotel. Any. Don't pick here.

10/10

Exceptional

07 Sep 2025

Shawn

Best hotel in the area

Partner

4/10

Poor

04 Sep 2025

Joe

Place needs renovation!

Self

6/10

Pleasant

04 Sep 2025

Roger

Swimming pool didn’t look clean. The water looked cloudy. Hot tub out of order. There was some mold/mildew on the sheer drapes. The breakfast was pretty good.

Leisure Family

2/10

Poor

31 Aug 2025

Amanda

The room was very dirty and there were several pieces of furniture that were broken. We felt like we had to take pictures when we got there to show a time stamp that it was that way before we arrived to cover ourselves.

One elevator, one entrance, so it took a long time to get our stuff to your room only to have issues with the keycard so multiple trips up and down to just even get into the room.

Leisure Family

10/10

Exceptional

25 Aug 2025

Nickoala

The hotel was perfect except the annoying vent in the bathroom. Staff offered to change our room, but we declined. The bed was super comfortable

Leisure Partner

10/10

Exceptional

23 Aug 2025

Carmen

No ice