Name: Woodspring Suites Bentonville
Address: 1201 Phyllis Street, Bentonville, 72712, US

4/10

Poor

27 Jul 2026

Tiffani

It's okay but nit 5 star ok

8/10

Excellent

17 Jul 2026

Trevor

The room was mostly clean and the staff were very helpful.

Self

8/10

Excellent

12 Jul 2026

Jose

Good kitchen to cook any food you want

2/10

Poor

12 Jul 2026

Emily

I’d be happy to tell you which rooms have crack or weed.
Outside door was propped open when workers were on site so anyone could enter aka NOT secure.
The one time I left the premises during my week stay my room was entered and remade bed. I did NOT ask for this service.
“Strict” noise ordinance not respected. The room above me and next to me was loud all hours of the day. Called for help and NOTHING happened. It got worse.
My brand new white socks were dirtyAF after 1 hour in my room.
Only decent thing was the tv and the drink vending machine.
Would never stay here again.

Self

2/10

Poor

12 Jul 2026

Connie

They just roaches, it was listed as having an outdoor grill and a pool had neither
Of them

6/10

Pleasant

07 Jul 2026

Leonard

There's No Pool! Quite a disappointment. The staff are very helpful. Our stay here has been adequate. Having a stove (or half of one) plus a full size refrigerator has been very nice. Beds are surprisingly comfortable and the fact that the rooms are pet friendly is a major plus. We are right on the highway which is a Good thing and a bad thing due to noise at all times of the night. Now this is not the cleanest or the most Fantastic place we have ever stayed at, but the people were very nice and in the end we had everything we needed during our stay. Thank you very much.

Family_with_children

8/10

Excellent

06 Jul 2026

Kevin

I like the kitchen is really good

Business

8/10

Excellent

27 Jun 2026

Janice S

The staff was friendly and the room was clean.

Family

2/10

Poor

23 Jun 2026

Megan

No one there to check me in. I had to find another place to stay

Self

2/10

Poor

21 Jun 2026

Adam

The hotel was the definition of sketchy. The pictures used to advertisement seem to be one room that looks good and the rest are gross. Our room was disgusting and the only that that seemed clean was the bed. The bathroom and tub had black stains, bugs and stuff all over the towels. There was hair and pubic hair in the toilet and tub. We didn’t end up staying the night as planned. We left as soon as possible.

Partner

4/10

Poor

20 Jun 2026

Crispen

The beds hurt our backs, the pool wasn’t on site, pillows were flat, had to pay $50 extra for one pot, one pan, 1 knife, fork and spoon. Didn’t live up to their descriptions.

10/10

Exceptional

17 Jun 2026

Katie

We originally went for 4 days and then asked to extend the stay. They were kind and welcoming once we were on the property. It felt safe and clean to be in as well. We would go back to this hotel again.

Partner

2/10

Poor

16 Jun 2026

Elizabeth

Says pet friendly but only dogs. I have an ESA Cat and was turned down for my reservation.

Pet

4/10

Poor

12 Jun 2026

Michael

This is not the easiest location to get to. The reception attendant was always busy somewhere else.

Self

8/10

Excellent

09 Jun 2026

Renae

Had to ask for extra towels
No one at desk early a.m. to check out so we just left keys in drop box.

2/10

Poor

09 Jun 2026

Shirley

The room was unacceptable. did not stay after seeing room. also elevator was dirty

Family

6/10

Pleasant

04 Jun 2026

Rebecca

The room was clean but if your expecting to have Coffee pot in rm it does not and no coffee at all in Motel. They did have vending machine with bottle coffee but I like hot coffee in the mornings. And the only complaint I have besides coffee was the room next door little kids running down the hall and slamming the door often up until I am.

Family_with_children

4/10

Poor

01 Jun 2026

Loresa

We stayed there a couple times before because the price is great and the room was clean and smelled fresh. This time the floor was gooey, the bathtub was black and the room smelled really bad. We went to Walmart and bought cleaners and cleaned before we would take our shoes off or shower. We will NOT be staying there again. We will pay more to stay somewhere else.

The lady at the front desk was AWESOME. She is a great fit for that job. Very personable.

VERY DISAPPOINTED with the room!!!

Partner

10/10

Exceptional

28 May 2026

Brian

I loved the location and the peace more than anything. It felt safe staying there. The staff were very friendly and accommodating. I appreciated their kindness. I would definitely stay there again.

Self

2/10

Poor

27 May 2026

Ashley

Charles was the only good thing we experienced for the hour we were on the property. Originally we were going to stay for 3 nights, however the bed was blood stained, the tub hadn't been cleaned with pubes/hair and was leaking dripping rust. The room hadn't been properly cleaned with trash/food left behind on the floor, drawers and inside the burners and smelled overwhelming of mold and mildew. The walls were so thin that when we knocked on the wall to test the person on the other side knocked back. We couldn't stay here and requested a refund.

Partner

6/10

Pleasant

26 May 2026

Kenneth

Our room was clean but the acrylic bathtub needs to be bleached. A coffee maker would be great. Speaking of great, Charles and Nicole are the best staff we've experienced on our cross country trip.

Partner

2/10

Poor

17 May 2026

Mitchio

We checked in a 2 beds and they are okey but the cleaning is not okey I don't like room when they are dirty the microwave is really dirty and I need to clean it for my kids that they can make there a food and now I move to one bed room is still not cleaned is so di

2/10

Poor

08 May 2026

Clinton

There was a woman smoking meth in the hallway. A man passed out in a truck in the parking lot. I found a broken meth pipe in my room along with roaches in the bathtub. The rooms also look nothing like the photos they display. I booked for 2 days and stayed 10 minutes.

Self

10/10

Exceptional

08 May 2026

Jessie

The place was good for a one night stay.

Business Family

8/10

Excellent

05 May 2026

Dominic

overall it was ok. nothing fancy.

Partner

4/10

Poor

24 Apr 2026

Ramon

No Comme

8/10

Excellent

10 Apr 2026

Colleen

It was fine for a place to sleep. The worker was excellent!

Partner

10/10

Exceptional

10 Apr 2026

Luis

It was clean and calm, staff that clean our room did a good job.

Business Friends

4/10

Poor

19 Mar 2026

Anastasia

It appeared to be a university dorm room. It general dirty, sticky chair, spider webs, ... it would be ok for a very long term stay if it was cleaned.

Family_with_children

2/10

Poor

19 Dec 2025

Jazmaine

Paula at the front desk was beyond rude I came in to check in i booked online she told me step to the side to help some who was door dash and she was being rude with them and also a black male and he called her racist . And she just flipped out on me I thought this lady was joke but she was serious I’m like what are you serious remind you I didn’t know the guy I just walked in so obviously she is racist and told me to go else where

Business_and_leisure Self

10/10

Exceptional

07 Dec 2025

Jason

.

10/10

Exceptional

07 Dec 2025

Kerry L

Was great

Leisure Self

6/10

Pleasant

16 Nov 2025

Susan

Very dirty under oven hood/blind had a piece missing/water didn't get hot enough in shower/it was quiet/beds were comfortable & sheets were soft/curly little hairs were on the bathroom sink.

Leisure Friends

8/10

Excellent

12 Nov 2025

Justin

There were no pots and pans you’d have to buy them yourself and it’s too cold for the air conditioner to be on but the heat works fine

2/10

Poor

21 Oct 2025

Carrie

The room looked like I was in a barracks. It was bare minimum - didn't even have a dish, spoon or glass in it. On the surface the room looked clean but the bottom of my white socks turned black when I walked on the floor without shoes. There were flies in the room and other bugs in the bathroom. I was supposed to stay 5 nights and couldn't do it for more than one night.

Leisure Family

4/10

Poor

19 Oct 2025

James

Property is very dated and rooms are in rough shape. Overall, not a great place to stay.

Leisure Family

6/10

Pleasant

19 Oct 2025

Randy

Do Not Stay there !!

We were only there for 2 nights…Have never seen a Hotel be so bland and austere. The room was actually depressing the room was Blank !
Not having at least a coffee pot in the room is ridiculous, and not even one located in the hotel …A person would have to bring their entire kitchen to cook … not a pot, pan, spoon, fork, glass or cup !
…one hard back uncomfortable Horrible chair for seating. ..Loud environment…was awakened every night.. people talking in hall, in the next room at 3:00 in the morning..
Only blinds over the window with no cover over them so the outside lights lit up the room all night interrupting sleep..
Someone hammering on walls.
And it still cost me $350 for a hard bed !!
One of the worst stays in my life !
Will never stay at one of these hotels again !

Friends_and_family Family

10/10

Exceptional

18 Oct 2025

Willie

All around great.

Business_and_leisure Self

2/10

Poor

09 Oct 2025

Matthew

Staff was the lone ok spot, though I didn’t ever engage with them outside of check in/out. Rooms are run down and there was dirt on the floor by the bed (fake wood laminate floors). Was pretty clear they weren’t cleaned because there were also spots on the floor as if something dripped on the floor and never cleaned up. The front of the fridge also had something splattered all over it. Either that or it was a bunch of rust spots. Not great lighting in the room so kind of hard to tell. I could see through the bathroom door handle because the hole was bigger than the handle and there were tons of random screws and nails down the edge of the door as if it was falling apart and just kept being tacked back together. Despite all that, the nail in the coffin was when I looked up during my shower to see a little cockroach on the wall above me.

Business Partner

2/10

Poor

06 Oct 2025

Stephen

Check in was terrible. No one was at the desk and the next night our key quit working and we couldn't find anyone to help!

Leisure Partner

4/10

Poor

06 Oct 2025

Stephen

Staff member Charles was amazing...another women at night was the rudest person we have ever met. The front desk closes and you can't get help or get anyone to check in...had to call number on Expedia and wait an hour for someone to show up. Hotel was very dirty and outdated.

Leisure Partner

2/10

Poor

05 Oct 2025

john

How this place has not been condemned or shut down by the health department is a mystery. One staff member I spoke to was friendly, aside from that this place is horrible. The general areas smell like smoke and weed, the rooms have an overpowering smell of bleach. My first room door lock would not lock, the door was open for anyone to come in. The staff changed my room and the key card they gave me didn't work. After my 3rd attempt to get settled into a room, my room ended up having black mold on the walls around the AC unit and dead roaches on the floor(probably overcome by the bleach). The toilet would not flush. Additionally my key card would not work at several of the exterior doors to the hotel.
I had originally reserved 2 nights here but after a few hours I left and went somewhere else. I asked to be refunded for at least one of my nights there and they refused. AVOID THIS PLACE, IT'S WORSE THAN THE POOR REVIEWS!

Business Self

2/10

Poor

05 Oct 2025

Allison

Paula at the front desk was really nice, however the quality of the hotel itself is poor. It’s an inconvenience when there’s no one to assist with towels or needed items when the front desk closes and opens at certain hours. The sheets had stains on them and the rooms pictured online, don’t reflect how they look in person. We were so dissatisfied, to the point we had to change our two day trip into one, because the hotel was a complete mess. The window screens had holes in them, walls were filthy and beds were literally queen sized cots. Please be aware and cautious before booking. Again, Paula who checked us in was really nice, so this is nothing against her!

Leisure Family

8/10

Excellent

03 Oct 2025

Susan

The room I was in needed some updating. Microwave turntable slipping badly. Toilet didn’t flush. Well bathtub is worn. Lights are wired in an odd way. But otherwise the place was fine. Felt a bit like a hostel where one gets private rooms.

Business Self

2/10

Poor

28 Sep 2025

Bryan

Run down room
The hotel had a bad smell
Very poorly taken care of

Leisure Family_with_children

2/10

Poor

26 Sep 2025

Brooks

Disappointed

I tried to cancel and get a refund, as my week and plans changed, but could not. Paid a ridiculous amount for one night.

I will it be using hotels.com again.

Self

4/10

Poor

04 Sep 2025

KRISTIAN

Stayed here for a business trip. They don't offer breakfast and there roaches in our room.

Business

2/10

Poor

02 Sep 2025

Dawn

After a long day of driving, was looking forward to a good night sleep, boy was I wrong. Maybe got 2-3 hours of sleep. One of the worst hotels we have ever stayed at. Full of roaches and all i get from staff is...\"I'm sorry\". Never ever again will we stay at this establishment. Will not recommend this place to anyone traveling thru Bentonville, Ar.

Leisure Pet

10/10

Exceptional

01 Sep 2025

Michelle

Amazing

It was awesome great service I would recommend overall

Self

8/10

Excellent

17 Aug 2025

TAMIA

Internet is needed pay it is not free connection

10/10

Exceptional

19 Jul 2025

Gregory

Amazing five star

There a good place good clean and kind staff. This is a great hotel

6/10

Pleasant

06 Jul 2025

Verified traveler

No carpet

Really interesting that there is no carpet in the hotel. Made the room very uncomfortable

Business

2/10

Poor

26 Jun 2025

Barzan

Disgusting property I wouldn’t book

Business

6/10

Pleasant

15 Jun 2025

MICHAEL

Appreciate the ground floor access and their ability to allow my bikes in the room!
I won’t stay there again because of the cockroaches!

Leisure Self

10/10

Exceptional

12 Jun 2025

Michael

Manager was very personable and helpful.
Room and facility is very clean. I’d recommend Extended Stay America in Bentonville Arkansas to anyone.

Leisure Pet

10/10

Exceptional

20 May 2025

Gorky

Nice property, quiet and friendly staff.

Business Self

6/10

Pleasant

18 May 2025

marion

Not Satisfied

It was not suitable for vacation more like a apartment style living no perks

Friends_and_family Family

4/10

Poor

18 May 2025

Yohana

There was cockroaches.

8/10

Excellent

18 May 2025

JAMES

Basic clean room

Leisure Family

4/10

Poor

17 May 2025

James

1. The adjacent room was noisy throughout the night.
2. The refrigerator was not working and had a washcloth inside. We were not notified it was not working beforehand.
3. No front staff after maybe 9 pm and none before 9 am.
4. There were three pillows for two persons in the room.
5. The bed was the worst and smallest we ever slept on in a motel which was not a good experience for rest.

2/10

Poor

23 Apr 2025

Patrick

this place was filthy, its so unsafe the front desk locks down at dark, and does not open up until 10 am the next moring. there is no staff that seesm to be reachable while on site during lock down hours.

2/10

Poor

16 Apr 2025

andrew

Terrible experience, staff not helpful with room or other guest issues. Unsafe location!

Leisure

10/10

Exceptional

09 Apr 2025

Terrence

Quiet

Business_and_leisure Self

10/10

Exceptional

01 Apr 2025

Terrence

Convenient

Business_and_leisure Self

10/10

Exceptional

28 Mar 2025

Brian

Check in was quick and easy.

Leisure Self

6/10

Pleasant

07 Mar 2025

Nikki

It is ok

It was ok. The blinds dont cover all the window so I was a little uncomfortable with the 3 inch gap on each side. The bathtub was dirt. Other then that it was ok.

Self

2/10

Poor

04 Mar 2025

Kristi

There were roaches in the bathroom and in room itself.

Business_and_leisure Family_with_children

10/10

Exceptional

01 Mar 2025

Collins

Good

Business_and_leisure Friends

6/10

Pleasant

16 Feb 2025

Hope

The lady checking me in was so nice! The place wasn’t bad, the only problems I had was the first night, I got woke up 5:30/6 AM from the garage truck RIGHT outside my window! Was super annoying and then got woke up about 7 from the people above, sounded like they were rearranging their room. The bed wasn’t the most comfortable and the pillows were awful! For the price, I would definitely stay again but wouldn’t be my first option.

Leisure Family_with_children

6/10

Pleasant

14 Feb 2025

Jay

Good for the price

Great customer service, bed ok. Clean. Good for the price.

Partner

2/10

Poor

18 Jan 2025

Melvin

Worst service ever

Was unable to stay
No one would answer front desk for me to check in

Friends_and_family Family

6/10

Pleasant

14 Jan 2025

Suresh

It is just okay.

Leisure Friends

8/10

Excellent

09 Jan 2025

Brent

I needed a low cost lean place to spend the night for 2 days. Extended StAy met the need. Resurfacing black top was a little annoying but it worked.

10/10

Exceptional

15 Dec 2024

Bachum

Good customer service

Leisure Self

2/10

Poor

02 Dec 2024

Jonathan

Worst staff ever we never able to check in because a rude employe

Leisure Family

10/10

Exceptional

27 Nov 2024

Elizabeth

N/a

8/10

Excellent

19 Nov 2024

gandaiah

Affordable and very convenient location to all the areas

Business_and_leisure Self

8/10

Excellent

12 Nov 2024

Dionatan

The cleanliness and comfort were good. The only problem was that the bathtub was a little clogged so water accumulated on the feet during the bath.

Business

2/10

Poor

02 Nov 2024

Stephen

The lady at the front desk was very nice. I only stayed for about 20 minutes. When i turned on the light to enter the room, there was a roach that ran across the floor. Then I pulled back the covers and there was hair in the bed, everywhere. When I left, I told the lady I couldn't stay there and the reasons. She said she would refund the money so I'll see if it happens.

Leisure Self

8/10

Excellent

25 Oct 2024

Deborah A.

I did not like that they did not clean the rooms and make beds while we were there. Since we were there for two nights.
We saw a bug in the room but hey, even houses have bugs.
I liked that the beds moved and were on metal frames so we could easily move the mattresses to ensure no bed bugs.
It is an old building and in or near what appears to be an industrial complex.
A big pricey for the location and what we didn't get.

Leisure Family

2/10

Poor

14 Oct 2024

Jose

Bad smell and roaches

Cockroaches in bed and bathroom. And it smelled

Friends_and_family Family

8/10

Excellent

11 Oct 2024

Robin

It was clean staff very friendly

Would be nice to have breakfast served.

Business Self

2/10

Poor

11 Oct 2024

Leslie

I had to use my shoe to get rid of 7 roaches

Business_and_leisure

4/10

Poor

06 Oct 2024

Shelli

Not a clean property but the front desk was nice. It was only for a night and everything else was booked.

Leisure Friends

2/10

Poor

05 Oct 2024

Verified traveler

Shoot your shot

Really nasty rooms due to pest issues looks clean just don’t turn the heater on or turn the lights off. The roaches will invade your privacy and comfort

Self

2/10

Poor

01 Oct 2024

Brian

Too many roaches to stay. I am waiting for my refund

8/10

Excellent

29 Sep 2024

Mark

All clean and glad to see all carpet (in rooms and hallways) is gone. Handy location.
Plan on using your phone as a hotspot if you need decent internet unless you are willing to pay for \"upgraded\" wi-fi.
Stayed for a week and all staff I interacted with were friendly.

Leisure Self

4/10

Poor

25 Sep 2024

Veronica

Not what was promised, only two towels with two queen beds, linen were dirty with body hair. Sad not even shampoo was provided and iron or anything...front desk doesn't open till 9 ....really!!!! I will not recommend anyone to stay here....

10/10

Exceptional

22 Sep 2024

Debi

I had a couple of problems in my room and after reporting them someone was at my room within 5 minutes to fix the problem

2/10

Poor

17 Sep 2024

Stephanie

The property look like a dorm from the 1980s. The hallway smelt like somebody set a baby diaper on fire.

Leisure Partner

2/10

Poor

10 Sep 2024

Timothy

I went into that hotel and there where cockroaches all over the place in the room I had to sleep in my own car I would like a refund

2/10

Poor

08 Sep 2024

Verified traveler

Got to the hotel. Door was locked and no staff. Used phone to dial number no answer. Found a different number on Hotel.com. They answered and had to come to the hotel to let me in. Went into room immediately saw a roach. No soap or shampoo. Found a bug in the bed in the morning. I have a photo but couldn't upload it.

Partner

6/10

Pleasant

15 Aug 2024

Byron

The property was ok and clean enough the area is ok plenty of places to eat but I stood around waiting for 15 minutes waiting for someone to come to the desk so I could check in thought that was crappy

Leisure Self

2/10

Poor

13 Aug 2024

Yer Moua

Room had roaches

Leisure

10/10

Exceptional

06 Aug 2024

Chad

CHARLES IS CUSTOMER SERVICE.

Well i had a great stay due to Charles. He went above and beyond what he had to do to make our stay great. Thanks again Charles... Great customer service...

Business

6/10

Pleasant

29 Jul 2024

Rebecca

Needed complementary breakfast. Not homey.

Business Self

2/10

Poor

28 Jul 2024

Dee Dee

This place was absolutely filthy. We asked for an extra blanket. The one we received smelled like a cross between body odor, urine and a dog bed. Not joking at all. I honestly don’t think these rooms are thoroughly cleaned in between stays. We will not be back.

Leisure Family

2/10

Poor

21 Jul 2024

Jason

People are camping out in parking lot try checking in was nightmare nobody was there, theirs a phone to call but nobody answers it. The bed was horrible like sleeping on the ground

Business_and_leisure Self

2/10

Poor

21 Jul 2024

anthony delane

Freaking horrible. We had roaches in our room and all that we were told was well we had the 2nd and 3rd floor sprayed. They didn’t offer to change our rooms. We walked to the elevator and the smell of marijuana was overwhelming. Wish I could ask for a refund!

Leisure

4/10

Poor

20 Jul 2024

William

Who was nice staff was friendly. Shower does not work and smoke detector started going off at 4 AM. Couldn’t stand it after two hours. Had to check out early.

Leisure Self