Name: Holiday Inn Express and Suites Grenada
Address: 1540 Sunset Drive, Grenada, 38901, US

2/10

Poor

24 Jun 2026

Jeffery

I am a disabled vet with a walker, the elevator was broken for my 3 day stay. They couldn’t accommodate me with a first floor room, had to climb the stairs.Inexcusable

Partner

6/10

Pleasant

21 Jun 2026

Kristie

Elevator was not working. Pool was cloudy and slimy. Rooms were clean. Staff nice. Breakfast good

Family_with_children

2/10

Poor

08 Jun 2026

William

Wouldn’t let me check in at 3 pm, room wasn’t ready till after 5 pm! Elevators did not work. They had some sort of altercation in the back parking lot, illegals I’m assuming, none of them spoke English!

Self

6/10

Pleasant

06 Jun 2026

D

Traveled to visit family for the weekend. Grenada doesn’t have many hotels to choose from so we thought we were picking the best of the options but the standards were very mediocre. Our floors were extremely dirty with stains all over and food crumbs. I had to ask the front desk to come vacuum our floors because they had so much debris on them. The bathroom toilet had hair in it as soon as we arrived. The tub was old with paint shavings and debris. We made it work because we had no choice but we were so ready to get out of there. Next time we will probably explore an Air BnB or a hotel in a different city and just drive into Grenada because we were highly disappointed, especially for the money that was spent.

Pet

2/10

Poor

03 Jun 2026

Cindy

Arrived and expected the accessible room I had booked. When I tried to check in, I found that the accessible rooms were on an upper floor and the elevator was broken. We had no way to get upstairs. I asked for any available ground floor room and was told there were none available. I said. Went would take any ground floor room but was told none was available. The woman at the desk was not friendly or accommodating. I get it, she’s been dealing with unhappy travelers since the elevator broke. I asked her to cancel my reservation which she did. She then made a comment that if I had not booked through Expedia they would have a way to contact me. We left and stayed right next door in the last accessible room on the ground floor

Partner

10/10

Exceptional

30 May 2026

Allyson

.

Family

8/10

Excellent

24 May 2026

Peter

Room was clean each day

Self

6/10

Pleasant

17 May 2026

Maria

Elevator was out . Went to check in at 3 pm ( check in time) Room was not available. Since staff had to use stairs. When I asked did they have estimate time my room would be available said no. Staff was on 2 nd floor and was cleaning room 212 and they said my room was 224.Finally got checked in at 5 pm. They did give me a first floor room. Thank goodness. Looks like elevator had been not working since 5/11/2026. My stay was on 5/15 to 5/17 and elevator still not working when I left.Noisy. Could hear other rooms door closing and people talking in hallway.Free breakfast was okay but Omelette with cheese sort of rubbery. Sausage and oatmeal was okay. Room was nice and ac worked like a charm. So check and see elevator is working before you go.

6/10

Pleasant

14 May 2026

Chas

We only stayed the one night as a stop over on a long leg of our Deep South road trip. The property was fine but out of the half a dozen Holiday Inn Express we are staying in this one didn’t just hold a deposit for extras. It actually took $20 which apparently it repays on departure. Several days on I still haven’t seen it return to my credit card. But what I don’t get is why it has to operate differently from its fellow hotels and any other on our trip and actually take a payment. Maybe IHG can speak to them and stop such a practice.

Partner

2/10

Poor

11 May 2026

Leshelle

Yes just that part, shower broken literally charged my card 3 different times Horrible, never AGAIN

Self

8/10

Excellent

28 Apr 2026

Shannon

Arrived for check-in around 8pm. It was quick and easy, and was given a first floor room which was nice. Unfortunately, due to the HVAC unit being directly underneath the window, the only curtains were the sheer white curtains that allowed a lot of the light from outside into the room making it difficult to sleep/stay asleep. It was only a short trip, as I checked out at around 4AM, but I did make this notice to the hotel as well.

10/10

Exceptional

21 Apr 2026

Jennifer

The room was lovely! Breakfast was the expected Holiday Inn Express fare, but everything was fresh and the attendant was constantly refilling items as they were taken.

Self

4/10

Poor

20 Apr 2026

Sally

The staff was great! The common areas were very clean and modern. The room was good until you got in the bathroom. The sink was chipped and moldy. There was mold all along the baseboards. The shower had a very large crack in the back wall. We didn't even use it. The breakfast area was clean, but half of the food was missing. No pancake batter no yogurt in the refrigerator etc. The cinnamon rolls didn't seem very fresh. Other than the great staff, it was a really disappointing stay.

Partner

2/10

Poor

18 Apr 2026

Steve

Yes

Family

2/10

Poor

17 Apr 2026

Cathy

We stay 4 nights our room was not clean Tuesday, Wednesday ,it was clean Thursday. The first night no towels in room. The entire stay we had to go down stairs to get Towels and tissue each nigh and put our trash out in hall along with wet towels each evening due to no service And to top off the stay today in checking out the elevator was out of order had to drag all luggage down stairs a 88 years old and a 73 year old was not fun! When leaving Florida Monday we were bill for the entire stay before even checking in Monday evening oh and when we did check in was charge a 80 dollar fee for amenities a joke which they said would be refunded still no refund!

Friends_and_family Family

2/10

Poor

11 Apr 2026

DeLacy

Joyce at the front desk was awesome & the bed was amazingly comfortable, but that was the only positives. There was peanuts on the carpet at the edge of the bed & the bathroom floor had debris on it. There was mold around the tub & there was visible water leaks behind the toilet. The interior was in desperate need of a remodel. It was not what I expected from a Holiday Inn Express!

Partner

10/10

Exceptional

04 Apr 2026

William

Breakfast was hot and abundant. Great parking.

Friends_and_family Family

6/10

Pleasant

03 Apr 2026

Teona

Parking was safe

Family_with_children

10/10

Exceptional

29 Mar 2026

Sheila

Breakfast fresh and parking safe. Amazing staff

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Vanessa

My stay was great. The breakfast was hot and fresh. The room was clean and spacious.

Self

4/10

Poor

29 Mar 2026

Angela

This property allows pets of any kind and as many as you want, apparently found pet hairs on my children’s bottles when they fell on the floor on their clothes and when leaving one of the residents for the night had three cages of cats this is totally unacceptable

Family_with_children

8/10

Excellent

29 Mar 2026

Dale

At 11pm and 2am there were some very rowdy people in the hallway. Made us uncomfortable.

Partner

4/10

Poor

29 Mar 2026

Tamara

When I got to the room the room was not clean. The bed sheets were dirty. I went downstairs to ask for fresh ones and the lady gave me a pile of bed stuff and expected me to go change it like I work there. I had to tell them I'm going to report them for them to do it. I didn't have proper towels for bathing it was just a mess and will not stay there again if I can help it. The hotel is old and ragged and needs to be gutted and started over.

Self

8/10

Excellent

27 Mar 2026

Dora

Parking could be better… this hotel services a lot of blue collar workers with oversize trucks. I never eat at small hotels, but I did try the coffee (a machine that grind the beans and offered medium roast coffee, wonderful …I found their coffee to be a perfect tasting cup of coffee! White bedding was ok … fresh looking. The commodes do not accommodate for elderly or even a regular person. All the rooms I have stayed in at this hotel need to be upgraded…. Plus nothing to hold on to to help get off child like squatty commode.. Bathroom tub area and floors look messy and dirty. Folks that helped upgrade several years back were not professional caulkers and bathroom floor always has hairs and other debris. I enjoy the friendly staff.

Family

8/10

Excellent

25 Mar 2026

Sarah

Everything was nice except the fan in the bathroom was very loud

Partner

2/10

Poor

23 Mar 2026

Hunter

No ac

6/10

Pleasant

22 Mar 2026

Alexisa

The pool was not open the room was dirty and the breakfast was horrible.

Family_with_children

4/10

Poor

22 Mar 2026

Karen

Very worn down hotel, noisy and poor housekeeping. Pool closed, no outside chairs to sit in and no real amenities

Friends_and_family Family

8/10

Excellent

21 Mar 2026

Robert

Clean rooms, fairly modern. Good breakfast. The fridge was not working, and I let them know and they said they'd get it fixed the next day. I didn't need the fridge. Exercise room was nice, although they had not restocked the water cups, towels or hand wipes.

Self

2/10

Poor

12 Mar 2026

Tatyana

Bathroom toilet was not clean, Shower had mold spots. When asked to get another room, I was instantly given the option to get a refund instead of making additional accommodations.

Family

10/10

Exceptional

09 Mar 2026

susan

Perfect handicap room. Close to everything. I specially parking. Toilet was too low.

6/10

Pleasant

07 Mar 2026

Fred

Staff was friendly, rooms were clean.
I did not like the breakfast room: there were no individual packets of jellies, milk etc. everyone had to touch the same jelly containers and milk jug. There was no bacon or sausage left at least one hour or more on Saturday before breakfast room was supposed to close

6/10

Pleasant

04 Mar 2026

Connie

The overall wasn’t bad, but not what I expected from HolidayInn for $200. The room as mostly clean and the staff was friendly and accommodating, but the bathtub situation needs correction; the shower surround is broken in the room we stayed in.

Family_with_children

4/10

Poor

02 Mar 2026

David

After changing rooms because used wash cloths were in the bath, we found the next room with problems. I reported:” Sink cracked
Shower shelves not clean
No bath towels
No body soap ( lotion, conditioner, shampoo )
3 decaf coffee K cups, no regular
Loud bath fan, no separate switch”
Staff provided towels. Bed was clean; room comfortable. Manager said the place was to be renovated in June.
No refund possible because we booked through Expedia. I wonder if Expedia will do something?

Partner

10/10

Exceptional

01 Mar 2026

victoria

The beds and pillows were perfect for a great night sleep. Staff was very friendly and helpful on our arrival.

Partner

10/10

Exceptional

15 Feb 2026

Harold

Yes

Leisure Family

10/10

Exceptional

03 Feb 2026

Sharon

The staff was very professional and helpful, especially the front desk clerk. They made my stay during the winter storm a lot less stressful. Will definitely recommend.

Friends_and_family Family

6/10

Pleasant

03 Jan 2026

Danny

The bathtub was dirty and hair all over it.

Friends_and_family Family

8/10

Excellent

01 Jan 2026

Melissa

Had to have the attendant get bacon and no tables were clean. I found her in the corner resting her eyes.

8/10

Excellent

31 Dec 2025

Jacquelyn

Not as clean as I’ve experienced at other locations but I realize it’s an older building.

Leisure Partner

10/10

Exceptional

05 Dec 2025

Nicklaus

Everything you want In a room

10/10

Exceptional

02 Dec 2025

Kathy

The room was clean and the beds were comfortable. The breakfast was not that great, but I would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

Lorie

We checked in early Thursday however we had to change rooms Friday morning due to a flooring issue. The management was very accommodating and allowed a room change due to not being able to resolve the issue with us in the room. . The rooms were ckean and spacious. change.

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Marcia

Very clean!!!! Great breakfast!!!!

6/10

Pleasant

16 Nov 2025

Mary

The bathroom was very tired looking. \"Patching\" in the tub area left it looking dirty. The staff was very cordial and helpful, if possible. Breakfast was sad. The only food that wasn't overly processed was an apple. Parking was good and plentiful.

Partner

2/10

Poor

16 Nov 2025

Hubert

Room was disgusting, bathroom had pubic hair and mold everywhere. Breakfast was not the full items thay are normally provided. Also, we had to consult woth management because the sheets on the bed had uroline stains on them. They would not prpvide a rwfund or any assistance in the matter.

Leisure Family_with_children

10/10

Exceptional

10 Nov 2025

Regina

Room was very clean and comfortable. Check in was quick and easy.

Friends_and_family Family

6/10

Pleasant

22 Oct 2025

Lawson

we had to go to 3 rooms before finding one that had been cleaned..felt sorry for attendant, but management should never have let this happen..the room we finally stayed in had been cleaned but the beds looked like a 5 year old had made them.

Leisure Family

4/10

Poor

20 Oct 2025

Felicia

Bathroom commode was dirty and then in the commode ran over. Reported it and was told that they didn’t have anyone to come fix it but I could come get a plunger and do it

Friends_and_family Family

8/10

Excellent

16 Oct 2025

Liliane

Hotel is in a central location. Shopping nearby

Business Self

8/10

Excellent

13 Oct 2025

Cindy

The room looked like it may not have been used in awhile. I wiped thick dust off the bathroom counter and the tub had some ones hair in it. Overall, it wasn't bad though.

4/10

Poor

21 Sep 2025

Deanna

Not-so-good

Upon arrival, the walk thru the parking lot reeked of marijuana. The room itself was clean, however, the mini fridge was not emptied after previous guests. We had a room for 4 people, but only 2 towels/wash clothes. We had to go get more from the front desk. Then when ready for bed we pulled out the sleeper sofa and realized we had no bedding for it. So again we had to go to the front desk to get linens. Lastly, there was little sleep thru the night due to someone outside our window revving up their motorcycle numerous times, with music blasting. The last time was at 2:30 am.

Friends_and_family Family

4/10

Poor

19 Sep 2025

Shirley

Missing items in room. No room cleaning service due to lack to staff.

Leisure Family

10/10

Exceptional

13 Sep 2025

Justin

All good!

Leisure Friends

8/10

Excellent

02 Sep 2025

Shelley

Staff was helpful and professional. Property is a bit older but well maintained. AC was cold! And they serve a decent breakfast. I’d stay here again.

Leisure Family

10/10

Exceptional

31 Aug 2025

Melvin

the location was great

Leisure Family

8/10

Excellent

06 Aug 2025

Meghan

nice quick stop

quick over night trip...very friendly staff. clean rooms. and nice breakfast in the morning.

Partner

8/10

Excellent

02 Aug 2025

Tressie

Go Above and Beyond the Day to Day

I love staying at Holiday Inn Express Grenada the overall experience is always fantastic. I rated lower because the carpets are showing the regular wear and beg that you please keep them regularly cleaned meaning SHAMPOOED otherwise I will need to try other options and NOT your competition across the street (HI) they have really let themselves go and without regular attention to detail like my feedback your establishment will be equally nasty and disgusting just like them. I refer A LOT of people to your hotel please dont have me speak of your hotel as i do of your competitor. Just have more commitment to detail or cleanliness beyond the day to day basics and you will be a 5 star next time.

Self

10/10

Exceptional

08 Jul 2025

Michael

Great environment

Friends_and_family Family

4/10

Poor

19 Jun 2025

Peter

It was ok. Nothing special.

Business Self

10/10

Exceptional

18 Jun 2025

Allison

Everything was very nice and clean. The beds were extremely comfortable and the manager was working extremely hard to make sure our stay was pleasant. The pool pump went out which was an unforeseen circumstance but the manager called in extra help to get it back up and running in the same day. He even spent time throwing the football to my son and his friend while the pool was down. 10/10 will stay here every time we go to Grenada!

Leisure Family_with_children

10/10

Exceptional

13 Jun 2025

Allyson

.

Leisure Friends

10/10

Exceptional

06 Jun 2025

Jennifer

Its was good

10/10

Exceptional

02 Jun 2025

Jasaman

Great

10/10

Exceptional

23 May 2025

Justin

The welcome staff were super friendly, suggesting places to take the kids to burn off energy and places to eat. Room was nice, pool area nice. Overall a nice place to stay.

Leisure Family_with_children

10/10

Exceptional

10 May 2025

Nikittia

Check-in process was excellent and quick. Room were clean and neat with a comfortable firm bed.

Business Family

10/10

Exceptional

03 May 2025

Cynthia

Clean, nice room, polite people

Leisure Family

6/10

Pleasant

29 Apr 2025

Verified traveler

Bathroom not clean toilet had rings. No kleenex. Overall just felt dirty in bathroom

Partner

10/10

Exceptional

28 Apr 2025

Roger

The staff was really friendly, good conversation. A guest had inconsiderately left their laundry in the machines all evening. They washed and dried my clothes. Thanks again.

Leisure Self

4/10

Poor

27 Apr 2025

Dana

The bathroom was absolutely horrible and the A/C did not work that well. The tub was hideous and iy was no longer white. It was yellow and you could see where the white was peeling off.
The shower head was spraying water everywhere. The vent was super loud. The price was extremely high for this area and the hotel should be a 1 star.

Leisure Family

10/10

Exceptional

26 Apr 2025

Morgan

Very nice at check in!

10/10

Exceptional

24 Apr 2025

Jarvis

Awesome facility

10/10

Exceptional

21 Apr 2025

Samuel

Yay for Jametra!

Hotel was quiet and clean. Night desk person Jametra was personable and welcoming. I had a magnet on my key ring that accidentally erased my room door code three times. Jametra was very accommodating and patient. Helped me solve this little mystery and resume my evening. Big fan of the Grenada HI E&S. Bigger fan of Desk Person Jametra.

Self

10/10

Exceptional

17 Apr 2025

Erin

Everything was great

Business Self

10/10

Exceptional

13 Apr 2025

Nancy

Comfortable with friendly staff

Beds were super comfortable. Front desk and breakfast staff were friendly and helpful. Room was clean.

Partner

10/10

Exceptional

01 Apr 2025

Ken

Great staff, ok facility. Breakfast staff hated being there. Ran out of egss and waited over 45 minutes before staff finally said they didn't have anymore.

Business Family

10/10

Exceptional

31 Mar 2025

Tori

Wonderful stay

Great stay. Breakfast was better than most Holiday Inn Express hotels we've stayed at. This is usually the hotel chain we seek out. Staff were friendly. Rooms comfortable. Not noisy. We would definitely recommend.

Friends_and_family Family

10/10

Exceptional

25 Mar 2025

Verified traveler

Perfect.

Very nice facility. Clean, friendly, well lit property. Conveniently located across the street from 2 great restaurants.

Partner

10/10

Exceptional

23 Mar 2025

Heather

The young lady that checked us was wonderful.

Leisure Partner

10/10

Exceptional

16 Mar 2025

Jennifer

Highly recommended!

The hotel was clean, rooms were clean and smelled nice (most hotels have a horrible smell to me). Check in was a breeze! The breakfast was amazing, probably one of the best I’ve had. The area was extremely clean and was maintained often. Beds were comfortable, rooms nice and quiet. I can’t recommend this place enough.

Partner

8/10

Excellent

08 Mar 2025

William

Clean

Leisure Family

10/10

Exceptional

26 Feb 2025

Glenda

Convenient, quiet, safe. Comfy bed!

Leisure Family

10/10

Exceptional

25 Feb 2025

Barbara

Great stay

Clean hotel with friendly helpful staff. It was quiet and conveniently located near our venue, restaurants and stores

Friends_and_family Friends

6/10

Pleasant

21 Feb 2025

John

Conserned about service.

Removed all towels from bathroom but never replaced them, had to go get them myself. Did not remake bed or empty trash
Or replace coffee cups. Sad. Have never had this bad a service at a HI

Partner

2/10

Poor

27 Jan 2025

David

Everything was nice except for that the nice pillow top mattress was worn down to a crater.

10/10

Exceptional

26 Jan 2025

Tony

Good place, a bit pricey for where you are and what it costs.

Partner

10/10

Exceptional

25 Jan 2025

Mark

Clean and quiet.

Leisure Partner

8/10

Excellent

05 Jan 2025

Vilene

Nice hotel

Check in was a mess. They charged my credit card even though I told her I had paid thru Hotels.com. Had not been resolved yet.

Friends_and_family Family

10/10

Exceptional

02 Jan 2025

Araceli

Good

Friends_and_family Family

10/10

Exceptional

02 Jan 2025

Deb

The breakfast was wonderful. The staff helpful and kind. The whole hotel is clean and well maintained

6/10

Pleasant

29 Dec 2024

Verified traveler

Staff was very nice and very accommodating. However the room was not clean there was hair in the bathtub and sink. The shower held water while showering. The toilets looked as if no one was cleaning them regularly

But very grateful that the staff was just as sweet as can be, probably will not be returning unfortunately due to cleanliness

Business

10/10

Exceptional

25 Dec 2024

Cory

This hotel was extremely clean and well managed. The staff were very polite and the coffee and free breakfast was excellent.

Leisure Self

10/10

Exceptional

18 Dec 2024

Susan

Nice room, comfortable beds

Came to town for a funeral. Room was clean and beds weee comfortable. The ironing board was a mini one and the legs wouldn’t stay up. My son had to hold it up so I could iron a shirt. Not your usual problem but a problem none the less. All else was great.

Friends_and_family Family

10/10

Exceptional

11 Dec 2024

Estella

Nice place and friendly staff

8/10

Excellent

29 Nov 2024

Rob

Breakfast food is awful !!! Very cheap Food. All generic brand food eggs sausage all of it was terrible. Spend more money on your breakfast bar, just because it’s free. Doesn’t mean you cheap out on Your quality of food to your customers.

10/10

Exceptional

27 Nov 2024

Rebecca

Great Stopover!

Very nice stop over area. Nice front desk employee for the evening and decent and fulfilling breakfast.

Partner

8/10

Excellent

25 Nov 2024

Meharry

Poor breakfast; watered-down juices.

Business

10/10

Exceptional

24 Nov 2024

Rebecca

Clean rooms. Friendly staff.

6/10

Pleasant

09 Nov 2024

Mary

Curtains did not close all the way so light came thru all night. Toilet seat was extremely loose. Everything else was good.

Friends_and_family Friends

4/10

Poor

22 Oct 2024

Cheryl

The hotel accepted out reservation but when we showed up they did not have any clean rooms. They also verified that there is a problem with having enough staff to clean the rooms. Thus, it seems like this is an ongoing problem and they probably know they are only able to rent so many rooms a day given the level of staff they have. Please update your availability so that people who are traveling know whether they will have a room upon arriving instead of being turned away after driving 6 hours!.