Rebecca
We were in town for a funeral and had an early morning. The young men in the next room were very drunk and loud, yelling, TV blaring etc. Starting at 10:00 when the noise started, I contacted the front desk to report it multiple times. The front desk clerk at first called them to ask them to be quieter, eventually going personally to ask them to be quiet. Finally, at 1:00 I called again to insist something substantive be done. The employee suggested we pack up and move rooms in the middle of the night. I said they should be the removed as they were the problem. They eventually were moved after their coach was called to assist in removing them. It took multiple complaints and over 3 hours to get to that point. The next morning, the manager on duty told me he was told things were "satisfactorily handled"...I asked if there was any consideration about paying $200 for a room and having that horrible experience and was told by the manager that because we booked through Expedia, he wouldn't be able to discount the room any. If we'd booked through the hotel, he would've given us a whopping $20, what a joke. The manager clearly was proud of his "solution". It was a very weak resolution to an extremely unpleasant experience.
