Abelina
After a long drive, my daughter and I want to get shower and sleep to rest. We check in and went to the room.
The room was dirty the flor stained, the sheets were stained with paint I imagine with makeup, lipstick or something, the shower with something slimy looked disgusting. I went downstairs and I talked to Jonh, his answer was I’m not the housekeeper I don’t have any control about that. I asked to speak with the manager, his answer was she is not here.
I said can you please change me to another clean room, his answer was we don’t have no rooms available, I said I don’t believe that and he raised his voice and he told me I front of the people are you calling me a liar, I said I never used that word he said yes you did.
I went to my room and I started chatting with a representative of Expedia, the lady was nice and she tried to help me the best she could. She called Jonh and he told her if she wants to leave I wait for her to check her out and I give her a full refund, at that point he wants me to kick out from the hotel, I told the lady the only I ask is a clean bathroom and bed to rest. I think if you pay for a hotel room, they need to provide a clean room right?
I didn’t leave because it was almost 1 in the morning and the other hotels if you reserve because is the next day your check in is a 4pm.
We stay in the room, we take off all the sheets from the bed we put sweaters and we sleep with no blankets. Never going back to that place… worse experience ever.
The room was dirty the flor stained, the sheets were stained with paint I imagine with makeup, lipstick or something, the shower with something slimy looked disgusting. I went downstairs and I talked to Jonh, his answer was I’m not the housekeeper I don’t have any control about that. I asked to speak with the manager, his answer was she is not here.
I said can you please change me to another clean room, his answer was we don’t have no rooms available, I said I don’t believe that and he raised his voice and he told me I front of the people are you calling me a liar, I said I never used that word he said yes you did.
I went to my room and I started chatting with a representative of Expedia, the lady was nice and she tried to help me the best she could. She called Jonh and he told her if she wants to leave I wait for her to check her out and I give her a full refund, at that point he wants me to kick out from the hotel, I told the lady the only I ask is a clean bathroom and bed to rest. I think if you pay for a hotel room, they need to provide a clean room right?
I didn’t leave because it was almost 1 in the morning and the other hotels if you reserve because is the next day your check in is a 4pm.
We stay in the room, we take off all the sheets from the bed we put sweaters and we sleep with no blankets. Never going back to that place… worse experience ever.
