Best Western Watertown Inn And Suites

4/10

Poor

24 Apr 2026

Sharon

I booked a king room, got put in a double. Hot tub wasn’t open. My husband’s room key didn’t work so he was locked out of our room (I was sleeping with phone on silent). Since we were put in the wrong room, she would not give him a key to the room we were actually in and did not call the phone in the room to wake me up. Woke up to my husband beating in the door since he could not get another key for the room we were staying in.

Partner

10/10

Exceptional

07 Apr 2026

Kelly

Grandchild love the pool water slide area. Everyone is friendly. Clean rooms. Good breakfast.

Family_with_children

10/10

Exceptional

06 Apr 2026

Tiffany

Everything was great! Pool had mold on the walls and some spots otherwise it was a great stay

Family_with_children

10/10

Exceptional

29 Mar 2026

Dustin

Clean , Nice hotel outside of town cam get to anything within 20ish minutes next to a nice restaurant with a hidden bar upstairs called the loft nice little night cap to end a night

Family_with_children

10/10

Exceptional

23 Mar 2026

Nick

It was great

10/10

Exceptional

19 Mar 2026

Jeremiah

Worked well!!

Self

10/10

Exceptional

12 Mar 2026

Erika

It was a spacious room with a decent breakfast at an affordable rate.

Partner

4/10

Poor

01 Mar 2026

Todd

Pool area needs some cleaning. Under the stairs for the slide the wall is floor and wall is really moldy.
Not much seating/tables in the pool area.
Rooms were mostly clean except the toilet wasn’t cleaned.
Elevator was broken.

Family_with_children

2/10

Poor

01 Mar 2026

Adam

The only reason we selected this hotel to stay at was because of the kids’ pool and the hot tub. The hot tub was out of order and the swimming pool where the kids could play was so cold. This was so disappointing. We were celebrating our grandson’s first birthday with his siblings and cousins unfortunately they stood around and shivered the whole stay. This was such a disappointing stay. I will definitely inquire as to the availability of the amenities the next time before I stay.

Family_with_children

8/10

Excellent

25 Feb 2026

Henry

Goof

Family_with_children

8/10

Excellent

15 Feb 2026

Mallory

Overall was a pleasant stay. Friendly staff, pool area was crazy but at no fault of the staff, just parents not watching their kids. Room could have been cleaner, just little missed pieces of garbage and crumbs. Over all I would stay again.

10/10

Exceptional

13 Feb 2026

Diane

Yes

Friends_and_family Family

10/10

Exceptional

21 Jan 2026

David

Clean room great overall stay would stay again.

8/10

Excellent

11 Jan 2026

Pauline

Pleasant stay, easy access to highway, clean. Only issue was lack of vanity in bathroom. Nowhere to put toiletries!

Leisure

2/10

Poor

11 Jan 2026

Nicole Leah

The pool area was grossly understaffed. I had a grown man screaming at my 10 year old daughter then tried to start a physical fight with me when i stepped in between them. There is no cameras or staff presence in this area of the hotel. When I spoke to the staff about the situation, I was told she couldn't do anything about the situation and to call the police.

Leisure Family_with_children

10/10

Exceptional

09 Jan 2026

Allison

Women at the front desk was so helpful and was managing everything very well even though it was super busy.

Leisure Family_with_children

8/10

Excellent

08 Jan 2026

Frank

No

Leisure Pet

10/10

Exceptional

03 Jan 2026

donald

Clean. Friendly staff. Pool area is awesome.

Leisure Family_with_children

10/10

Exceptional

02 Jan 2026

Douglas

Room was amazing and the kids enjoyed the water area. Only downside was that there was adults in the water area standing around drinking beer. Overall the stay was good.

Leisure Family_with_children

10/10

Exceptional

02 Jan 2026

Paul F Fredrick

Nice

4/10

Poor

25 Dec 2025

Kristina

The bathroom in the suite had mold/mildew in it and the water wouldnt go down the tub. We got home and my mom got super sick. We were room 225 and we probably will be making a choice to go to another hotel.

Leisure Family

10/10

Exceptional

10 Dec 2025

Duane

For the price it was a great hotel. Only complaint is that the 1 charging station was not working, so I had to venture out in the cold to charge.

Leisure Self

10/10

Exceptional

05 Dec 2025

Fetu

Yes

Friends_and_family Family

2/10

Poor

03 Dec 2025

Riley

Booked several rooms, then found out that it was for the following week. Couldn't get a refund nor would they let me trade for the night I stayed there

Friends_and_family Family

10/10

Exceptional

18 Nov 2025

Kassidy

Very clean and welcoming

Leisure Partner

10/10

Exceptional

11 Nov 2025

Jeffrey

Yep

Leisure Family

10/10

Exceptional

02 Nov 2025

James

Clean and spacious suite! It had a separate sleeping are that had a door between the bedroom and the living room.

Business Partner

8/10

Excellent

27 Oct 2025

Jennifer

Not a wide variety of breakfast food but generally tasted okay. The check in person was horrible- booking wasnt accurate and she refused to help us get it resolved and then wouldnt help with a payment request we had..she also didnt want to get pool slide up and running until we had to go request it, although it should have been running already. The check out staff was much more friendly and helped us fix the reservation with no issues- they seemed confused on why the check in person wouldnt do it. I will go back just because of the check out staff and housekeepers...they were fantastic! My son kept referring to the check in lady as the secretary from Monsters Inc...if that helps with the check in demeanor...

Friends_and_family Family

10/10

Exceptional

21 Oct 2025

Ariel

My stay was comfortable and the staff with extremely welcoming and friendly.

Business

10/10

Exceptional

27 Sep 2025

Shawntel

Everyone could speak English!!

Friends_and_family Friends

10/10

Exceptional

22 Sep 2025

April

This place is always very nice.

Leisure Family_with_children

8/10

Excellent

21 Sep 2025

Elizabeth

Have a fun pool with a big slide & childrens area!

Leisure Family

10/10

Exceptional

15 Sep 2025

Eduardo

We stayed just one night in our trip back to Canada and it was a good choice. The staff was friendly, helpful and welcoming. Room was perfect as we needed 3 beds.

Leisure Friends

10/10

Exceptional

05 Sep 2025

Shaina

The check in gal was very kind!

Leisure Partner

10/10

Exceptional

24 Aug 2025

Dee Anne

Great room

It was a great room with comfortable beds! Love the breakfast too!

Friends_and_family Family

8/10

Excellent

20 Aug 2025

Jody

Our one concern was promptly taken care of. Need more staff at the front desk.

Breakfast: need to train the person that takes care of the breakfast food and area. Tables were not cleaned between families. Never greeted anyone.

Leisure Partner

8/10

Excellent

16 Aug 2025

Megan

Beds were a little hard and the hotel rooms are a little bit dated. However, it’s clean, staff were helpful and it’s quiet. There is a nice fridge, microwave and good breakfast.

8/10

Excellent

13 Aug 2025

Laura

We enjoyed our stay and would stay again

Leisure Family_with_children

8/10

Excellent

01 Aug 2025

Ericka

Great Staff

Staff was AWESOME. They were kind and super helpful. The food was kept loaded for breakfast and that lady was working hard because it was packed. She helped with a smile and made conversation to help ease the chaos. (There was some sort of softball tournament) The kiddie pool heater was broken but the water was still warm enough to use it. My only complaints would be is that the halls were LOUD until past 3am. (Kept waking my 2 small kids) However I know thats part of staying in a hotel (especially with how full it was). The second complaint I would have is that the bed was super hard. So overall it was a great place to stay! I feel my complaints are minor but want to leave a 100% honest review. Did I mention the staff was awesome?!?!

Friends_and_family Family

10/10

Exceptional

28 Jul 2025

Matheus

Very good

Business Partner

10/10

Exceptional

28 Jul 2025

Elizabeth

Pool could use a little cleaning

Leisure

10/10

Exceptional

21 Jul 2025

Timothy

Nice

The hotel was very nice and clean. The kids really enjoyed the pool area and the breakfast was good.

Friends_and_family Family

10/10

Exceptional

14 Jul 2025

Karen

Great stay! Property was well maintained, rooms were clean and staff was friendly.

Leisure Family_with_children

6/10

Pleasant

10 Jul 2025

Amanda

last minute

very clean and comfy beds. We were there for 3 nights and wasn't once offered new sheets or garbages. Had to ask myself and change my own garbages. Breakfast only runs for so long, but nice breakfast. However me and my boys slept in and by the time we woke up it was done, and asked if we could get a little carton of milk, nope couldn't even get that. However, cleanliness and comfort excellent!

Friends_and_family Family

8/10

Excellent

09 Jul 2025

Verified traveler

I was not happy about not getting a receipt from the front desk. Bad system

Partner

10/10

Exceptional

06 Jul 2025

Bailey

Everything was great! The hotel was updated and very clean! The water park was awesome. Our kids loved it.

Leisure Family_with_children

10/10

Exceptional

02 Jul 2025

Tonya

Great place to stay!

Our family was on a weeklong road trip and this place offered everyrthing we needed! Comfortable beds, clean, air conditioning and a pool.

Friends_and_family Family

10/10

Exceptional

30 Jun 2025

Christopher

The renovations were great. Nice and clean and updated. Breakfast was delicious. Decent variety. Shower pressure was garbage but that’s kind of expected. 😃

Leisure

2/10

Poor

22 Jun 2025

Jason

Water slide pool area

Business_and_leisure Family_with_children

8/10

Excellent

12 Jun 2025

tom

Elevator was not working.

Leisure Family

8/10

Excellent

29 May 2025

Amanda

We really loved the pool area. The staff was very friendly and helpful. We were not very thrilled about the breakfast, we are not really breakfast people though. We would definately stay there again if we travel to watrrtown again.

Leisure Family

10/10

Exceptional

27 May 2025

Barbara

It was perfect!

Friends_and_family Family

10/10

Exceptional

23 May 2025

Robert

Nice pool area

Leisure Pet

10/10

Exceptional

30 Apr 2025

Aaron

Great place to swim with energetic kids.

Leisure Family

8/10

Excellent

27 Apr 2025

Hilary

Rooms were clean but small. Little kid pool wasn’t working and was pretty old and pieces breaking off.

Leisure Family_with_children

10/10

Exceptional

18 Apr 2025

Thomas

Small kiddy pool is a bit run down

Leisure Family_with_children

6/10

Pleasant

14 Apr 2025

Mindi

AC units are terribly loud. Front desk worker was in charge of breakfast as well, which is too much for 1 person.

Leisure Family

8/10

Excellent

13 Apr 2025

Elissa

Great pool, comfy beds, the king suite was nice and spacious. There was some brown splatter on our ceiling, unsure what that was but it was kinda gross.

Leisure Family_with_children

10/10

Exceptional

02 Apr 2025

Tate

It is a very nice hotel.

Business Self

10/10

Exceptional

30 Mar 2025

Angie

This place was fantastic! Kids loved the pool area, very clean, updated rooms, great service. Will definitely stay again!

Family_with_children

10/10

Exceptional

22 Mar 2025

Sou

Best price for small pool with large slide.

Fantastic staff. Bathrooms were top notch.

Friends_and_family Family

10/10

Exceptional

10 Mar 2025

Nick

Nice place like to going there

Leisure Family_with_children

10/10

Exceptional

17 Jan 2025

Adam

Decent indoor pool with a kids splash pad was a good getaway to burn off some steam.

Leisure Family

4/10

Poor

01 Jan 2025

Sandra

There were kids running on the floor above us. It was ridiculous. It was nonstop from about 9:30 pm to midnight and started in again at 7am. The feont desk person told my husband they would look into it but nothing changed. They acted like it was no big deal, said it was just kids having fun. We won't be back. We were extremely disappointed.

Leisure Family

10/10

Exceptional

01 Jan 2025

David

👍

Business_and_leisure Self

8/10

Excellent

29 Dec 2024

Mark

Toilet was plugged. Maintenance came with a snake. Front desk accused us of flushing a toy. I got a plunger myself and cleared it with four pumps. A 9 year old at breakfast approached the waffle area and the woman managing breakfast yelled at him saying he needed an adult. The boy started crying and indicated he just wanted more syrup. Overall, a good ecperoence ... staff could just use a little coaching.

Leisure Family_with_children

2/10

Poor

22 Dec 2024

John

I was not able to travel to Watertown for Christmas with family as one of our family tested positive for Covid. I called the Best Western direct to cancel and they had no record of my reservation???

8/10

Excellent

02 Nov 2024

Amy

Staff has been wonderful and very helpful. We are currently still in our stay here but seems nice and quiet

Leisure Family_with_children

10/10

Exceptional

28 Oct 2024

deb

What is there not to say about this place. This Hotel will meet your needs for any age. How about a soak in the Hot tub, swim 🏊‍♂️ in the pool. And of course the WATER SLIDE. Soo fun. Hotel room was clean and met our needs for our family. The gal at the desk was kind , smiled and met our needs to. Where all excited to go back again.
Thank you Best Western Hotels 👍

Leisure Family

8/10

Excellent

25 Oct 2024

Dennis

Clean, nice property with friendly staff

Leisure

10/10

Exceptional

06 Oct 2024

Kim

Clean and friendly staff

10/10

Exceptional

23 Sep 2024

Jeanine

We loved the pool area, and the breakfast was amazing!

Leisure Family_with_children

10/10

Exceptional

14 Sep 2024

Kelly

Nice

10/10

Exceptional

07 Sep 2024

Larry

Grandkids loved the waterslide and pools. Just wanted somewhere adjacent to walk in nature instead of in parking lots.

Leisure Family_with_children

10/10

Exceptional

26 Aug 2024

Renea

Excellent bed

Friends_and_family Family

10/10

Exceptional

19 Aug 2024

Kateri

great for 9 yr old birthday

Everyone was super friendly and helpful. We had a great time swimming and the birthday girl had a great birthday.

Friends_and_family Family

6/10

Pleasant

18 Aug 2024

Shannon

The people in the adjoining room, who had children, were noisy, early in the morning. It was almost like they were bowling in the hallway. So we goy up earlier then planned. Then we went down for breakfast, all the tables were occupied or saved for family members. There was one table available so I went to the service door and asked the person in there for a wash rag so I could clean a table. That person deemed very unstable, like he was having a hard time thinking through process, I couldn't decide if they were feeling the effects if alcohol or maybe even disabled. The waffle maker, the one on the left with the 4 smaller waffles really needed spray as everyone who made a waffle from that machine couldn't get them out. Really could use a third machine for weekends. The service person came out to do stocking and was again distracted and very slow at filling the creamer and sugar containers at the coffee station.

10/10

Exceptional

10 Aug 2024

Jamie

Excellent pool area for the kids. Rooms and very nice as well.

Friends_and_family Family

8/10

Excellent

01 Aug 2024

Verified traveler

New wing great, old wing not so much

We have stayed here often over the last couple of years and the north wing is fantastic. Bigger rooms, better bathroom. The west wing is something to be desired. The carpet in the west wing made our kids feet black on the bottom.
Entire room is jus was just blah. Breakfast is nice and equal to any other hotel.

The water slide and pool area are great for the kids.

Overall worth the price if you stay in the north wing. There should be a $50 difference in price if you stay in the west wing..

Friends_and_family Family

8/10

Excellent

12 Jul 2024

Shannon

Dissatisfied with dogs

After the barking dogs next door checked out, our stay definitely improved. I can't believe hotels now allow dogs. I am extremely allergic not to mention the constant barking drove me crazy. In the lobby a dog actually jumped up on me and chased me. Not sure i will stay here again despite the fact that my kids love the pool and water slide.

Friends_and_family Family

10/10

Exceptional

07 Jul 2024

Jordan

We had a great time in the pool every day! The room was clean, breakfast was pretty good, and everyone was nice. Only complaint would be the water pressure in the showers is terrible, but I would still stay again!

Leisure Family_with_children

8/10

Excellent

05 Jul 2024

Christie

Decent hotel- clean but could use an update but still nice

Leisure Family

10/10

Exceptional

26 Jun 2024

Ashleigh

Great location and clean feeling!

10/10

Exceptional

25 Jun 2024

Darlene

This is the place to stay in Watertown SD

The staff at this hotel were so friendly, helpful and nice. The breakfast has a few Gluten Free options ( just ask )
Great location for kids big and small

Friends_and_family Family

10/10

Exceptional

20 Jun 2024

Verified traveler

Great stay

Great costomer servise. Clean room, great breakfest.

Friends_and_family Family

2/10

Poor

14 Jun 2024

Denise

The lobby smelled bad and the hallway smelled strong of propane. Was told it’s the dryers. Our room smelled like wet dog it was awful. Floor/carpet was sticky and felt dirty on bare feet.

Leisure Family_with_children

6/10

Pleasant

11 Jun 2024

diane

Hallways very noisy!!!

Leisure Family

10/10

Exceptional

10 Jun 2024

Sheryl

Great place to stay if you have kids. They have an amazing water park in the hotel. That having been said, it is pretty pricey

Leisure Family

8/10

Excellent

09 Jun 2024

Jenifer

It was very nice and clean. No issues with our stay. Will definitely keep this hotel in mind when we come back to Watertown.

Leisure Family

2/10

Poor

04 Jun 2024

Shyanne

We paid through Expedia and this property not only tried charging me again when we showed up, they charged me a THIRD TIME. I have been working to get this resolved for days now.

Pet

10/10

Exceptional

27 May 2024

Katie

My son and I had a great time swimming! The staff was also very friendly

Leisure Family_with_children

10/10

Exceptional

21 May 2024

Verified traveler

We love stopping here when we are traveling through Watertown. Great pool area and friendly staff. Nice rooms. Becki was the attendant working in the breakfast area and she was so nice. She checked in and asked how our breakfast was and we had a nice conversation about where we were from, where she grew up, etc. She was so genuine and caring. Hotel was super quiet during our stay.

Friends_and_family Family

10/10

Exceptional

18 May 2024

Stephanie

Everyone is friendly. The hotel is quiet even though busy.

Leisure Family_with_children

10/10

Exceptional

04 May 2024

Stephanie

Great place for a family room was nice pool was great!!!

Leisure Family_with_children

6/10

Pleasant

29 Apr 2024

Erica

Was a good start just had a word smell in the hall’s

Self

8/10

Excellent

28 Apr 2024

Shelli

Clean and updated property. Nice staff.

Leisure Family

10/10

Exceptional

26 Apr 2024

Kelly

Great hotel

Nice newer hotel. Staff very friendly and knowledgeable about the area. Pool was great fun.

Friends_and_family Family

10/10

Exceptional

22 Apr 2024

Verified traveler

This is an excellent hotel, good view and location.
Accommodating and friendly.

Friends_and_family Family

8/10

Excellent

15 Apr 2024

David

Was perfect for us and grandchildren

Leisure Family_with_children

10/10

Exceptional

07 Apr 2024

Shannon

The hotel was overall fairly clean, except that the coffee table in our room was dirty with food residue and the corners of the laminate were peeling. The carpets in the room also had what seemed to be the same food residue. The breakfast was the standard continental breakfast, everything was good and refreshed often. The pool area was well maintained, however, it was quite busy and very crowded most of the time. I would stay again, but maybe for more of a family getaway and not a couples weekend.

Leisure Partner