Name: The Vistas
Address: 1850 E Wilcox Dr, Sierra Vista, 85635, US

10/10

Exceptional

18 Jul 2026

Sheldon

Rooms were clean

Business

4/10

Poor

11 Jul 2026

Danny

While my room was okay, getting into the place was a nightmare. Poorly written software and a glitchy remote access system had me struggling.

All told, I probably spent a half hour calling and texting their customer service representatives, trying to get into the place.

Self

10/10

Exceptional

07 Jul 2026

Rosario

The room was very clean …the staff Cici was very pleasant and polite very courteous…I would definitely stay again..

2/10

Poor

19 Jun 2026

Daniel

Online check in was not working, called corporate # 2 people could not help me. Couldn't get a room but was still charged

Self

6/10

Pleasant

31 May 2026

Sybil

It was ok for a night. Did not like that there were no plug-ins in the 2nd room to charge anything (a horrible inconvenience). Not enough pillows or blankets for a larger family. The positive is that it was big enough to accommodate a larger family. That being said we would not stay there again. Wasn't the best part of town.

Friends_and_family Family

2/10

Poor

31 May 2026

Noe

No receptionist on Saturday Night. No Communication. I lost my money for the night. Lesson Learned. Good way to steal money from hard working people.

Self

2/10

Poor

22 May 2026

Jouselyn

Place was

10/10

Exceptional

14 May 2026

Jason

great place to stay and crash for a few days at the best pricing. could expect nothing more. they had adequate pillows, towels. mattress may have been a little softer than usual. hallway smelled like weed. i brought my own pillows and towels and was very happy w the accommodations for the price. have definitely stayed in hotels 4x more expensive for 1/2 the experience. would def stay here again. did the online checkin process prior, did the $100 deposit on hold, had no issues, was not taken out of my account.

Business Self

8/10

Excellent

11 May 2026

Jonathan

AC worked great. One of the TVs didn’t work. The bed and pillows were very uncomfortable. Elevator was out of service. Check-in was a little time-consuming, but worth it since the keypad on the door and property made it very convenient to get in and out without risking losing a keycard. Maintenance guy was friendly. People living there were sketchy, but the town is generally safe.

Self

4/10

Poor

08 May 2026

Cheryl

Had issues when we got there late. Office was closed, called number on door. Never got contract and customer service said sometime it doesn't get sent when done thru third party, but she could not get it sent to me either. Took us an hour to finally access our room. Left our luggage and went to store, could not get into building with pass code just got an hour ago. Customer service reset and we got in building with the second code and first code still let us into room. Next day, we were out most of day. When we got back that evening with groceries and stuff for dinner, we could get into the building, but could not get into our room with either code. It's embarrassing and stressful to stand in the hall while people walk by, and two of us on separate phones trying to access the room. Couch bed was just a foam pad, not a mattress. Was very uncomfortable. Used coffee grounds in coffee maker, top of fridge was filthy, trash underneath sofa. Ceiling lights did not work in either room, so bad lighting till I could talk to someone Monday, 2 days after check in. I was not impressed with the unit, actually the opposite, and will not recommend this to anyone.

Family

2/10

Poor

03 May 2026

Akshay

The check in process is terrible, I did not receive email to fill out their waiver form as they mentioned that Expedia did not pass them my details. I had to get on multiple calls with them to get the link to fill out the waiver which took time, also I had 2 reservations with them for which I had to fill out waiver twice. Even after filling out the waiver, the access codes to our rooms expired, the office at the property only opens M-F 9 to 5 and since we were there for a weekend trip we didn’t had anyone onsite to help. We had to call the online help again and get help to get inside our rooms, there is confusion with the property access gates even for the help online, since they were not aware that there is a main gate and then another door for the rooms for which multiple access codes are requires.

The main entrance is flimsy and had very bad odour , though the rooms were clean. All in all, I had a terrible experience and a lot of time was wasted in calls!

Not recommended!

Family_with_children

2/10

Poor

02 May 2026

Akshay

There was no one at the property to help, the room access keys stopped working, had to call multiple times the property checkin who took almost 30 minutes to get a working access code. Could only get into our rooms after 30 mins after we reached our property everytime we went out.

Family_with_children

10/10

Exceptional

09 Apr 2026

Adrienne

Everything was the best made my stay comfortable 😊

Self

2/10

Poor

08 Apr 2026

Gary

Do not stay here. The check in is ridiculous. The place is locked and there is no one around to help. It is all handled by phone. The person on the phone does not speak English well and we could not understand her. When finally checking in, (by phone) it asked too many questions and gets personal. We cancelled the reservation. She told us no problem, just call Expedia and they would refund the money. We were denied. Avoid the headache and stay somewhere else.

Partner

10/10

Exceptional

07 Apr 2026

Alegra

The room was beautiful and was super nice

Partner

2/10

Poor

13 Mar 2026

Yvette

We were unable to get into this establishment. I in fact had to pay for another hotel completely. Property was locked and there was no help via their company's phone number.

4/10

Poor

01 Feb 2026

Chad

check in SUCKS took me an hour

pillows suck

everything else good

Leisure

2/10

Poor

13 Nov 2025

Ranko

We never received the email that provides access to the entry code, so we had to spend an hour on the premises parking lot before we could get in. The website did not offer the $100 refundable option we wanted, only the $35 non-refundable for the security. The shower did not work because the diverter was missing, the bathtub was useless because no stopper was found. We were told that a mechanic was on their way to fix the shower, but that was a lie. Overall terrible experience.

Partner

10/10

Exceptional

10 Nov 2025

william

Good

Business_and_leisure Partner

10/10

Exceptional

10 Nov 2025

Steve

Overall satisfactory

Self

2/10

Poor

08 Nov 2025

MICHELLE

No staff. Hard to get in, not a good place to visit

2/10

Poor

20 Oct 2025

Daniel

When we arrived there wasn't any shower curtain part of the shower head was wrapped in a plastic bag. We opened up the hida bed and found food..there was ony 2 towels. Staff is hard to reach they don't come in till 9 am and know one comes in on Sunday. I call emergency repair and tells me theres nothing he can do. We there 3 nights on the last night they put a shower curtain up. There cleaning is just the bare minimum. This room this room should not have been rented to anyone further more they should have moved me to another.

Business_and_leisure Friends

2/10

Poor

18 Oct 2025

Ignacio

Fall Travel

Only clean part of the room was the bathroom
Terrible bed. Look somewhere else to stay

Friends_and_family Family

8/10

Excellent

19 Sep 2025

Marlene

It was a nice quiet property, the customer service was responsive so that’s a plus since everything is done digitally. It did suck that the room did not have a remote for the TV.

Leisure Partner

10/10

Exceptional

07 Sep 2025

Benjamin

Thank you

6/10

Pleasant

01 Sep 2025

Maureen

People living there long term party, drink, smoke pot, fight, scream and hollar in the evenings till late. Very rude and sarcastic to people.

Business_and_leisure

6/10

Pleasant

22 Aug 2025

Maureen

Sign in is all automated, no staff after 5pm of weekends. Large rooms, convenient and clean. Parking lot is not big.

Business_and_leisure

8/10

Excellent

16 Aug 2025

Maureen

Rooms are big, clean, well maintained. There are no staff after hours, all thru your phone. You have to get a code to get in. The parking lot is not big when they are near full and it’s hard to park.

Business_and_leisure

10/10

Exceptional

15 Aug 2025

Steven

Liked property so much i renting a apartment for 1 year.

6/10

Pleasant

15 Aug 2025

Elisabeth

Inconvenient check-in after 5pm, dated, but clean.

Front desk help is nonexistent. My security deposit hasn’t been returned and no idea why they might withhold $100. The area seemed a little sketchy at first glance but was overall just fine. Their check-in system after 5pm is horrible. I spent nearly 3 hours trying to get into the room because the front desk people couldn’t get their stuff together enough to send a simple code. The room was fine, super dated furniture, but at least the ac worked and the housekeeper did a great job of making it look nice and clean.

Business

10/10

Exceptional

14 Aug 2025

Maureen

There is no one to sign you in it’s all done on your phone. You have to give a $35.00 non refundable dep or $100.00 refundable dep to get an access code. Rooms are nice, clean, bed average. Parking lot is small. Elevator to 2nd floor no stairs seen.

Business_and_leisure Pet

6/10

Pleasant

12 Aug 2025

DARLENE

Very hard time getting into the buliding.Make sure you do everything before you arrive.If not you would be locked out of the buliding.I had to get a room elsewhere for that night.Still waiting on my refund for that one day. My room was nice.The coffee maker and the toaster wasn't working,Told the worker and was told they would correct the issue. That wasn't done .

Leisure Family

2/10

Poor

09 Aug 2025

Diana

I was locked out on 9th paid thru the 11th

Leisure Self

8/10

Excellent

07 Aug 2025

Timothy

The place was nice and comfortable except the front room was nice and cool and it was so hot in the bedroom. No air in the bedroom whatsoever aside from the ceiling fan. Also when i pulled out the couch sofa for my daughter it was full of food crumbs and a sock. Not cool. I immediately changed the sheets

Friends_and_family Family

10/10

Exceptional

02 Aug 2025

Diana

Quiet good price through expedia

Leisure

2/10

Poor

30 Jul 2025

David

I made a reservation and the system sent me to an external app called metro. ITS NOT A HOTEL BUT APARTMENTS WHERE THEY RENT ROOMS. Had issue with the app called and they wanted me to send the details of my card to al mobile number. Went to the leasing office around 3 pm and nobody was there unable to use my reservation and they refuse to refund me

Business Self

10/10

Exceptional

25 Jul 2025

Verified traveler

Always a good experience with them until someone starts smoking weed outside and all my room stinks up. Otherwise I have no problem at all.

Business Self

10/10

Exceptional

11 Jul 2025

Christopher

Great Stay

Good place, clean and very cold ac. Very comfortable place to stay.

Friends_and_family Family

2/10

Poor

22 Jun 2025

Sergio

My room was dirty. Also have pics of dirty sheets and dirty toilet.

Business_and_leisure Family_with_children

10/10

Exceptional

21 Jun 2025

Lorenzo

Coffee maker, but no coffee

Business Self

6/10

Pleasant

09 May 2025

Carl

The property was old, which is okay, but cleanliness and lack of main trash can in the room were an issue.

The couch was gross, bathroom was not cleaned thoroughly, and I didn’t trust the comforter.

Leisure Self

4/10

Poor

02 May 2025

CHARLES

Noisy Neighbors

The place was okay. The other visitors were not concerned with how they interfere with other's stay. Screaming kids at odd hours distracted from the stay. Then the fridge started to make loud noises.

Self

10/10

Exceptional

08 Apr 2025

Amparo

I enjoyed everything you all

Leisure Family_with_children

8/10

Excellent

06 Apr 2025

Danny

They need to clean the room with employees using it did not make me feel as if I would reuse it compared to a motel for Business.

Business Self

10/10

Exceptional

28 Mar 2025

Kristyn

It was nice having a little kitchenette. There's a park nearby too

Leisure Self

10/10

Exceptional

18 Mar 2025

Kim

Clean! Looked new! Room had sink, stove, frig, microwave, dishwasher, dishes, flatware, pots/pans. GREAT MATRESS-firm. Only problem i experienced , the tv modem would stop working for about 3 to 5 minutes intermittently. There’s no phone or way to call anyone to take care/fix it. But for the room, security, and room price i thought this was an AWESOME hotel. Thanjs for being there. They do a goid job providing an excellent 4 star room and at a 1star price by automation checkin and little staff. As a former Six Sigma Blackbelt fir DoD, WELL DONE!

Leisure Self

4/10

Poor

17 Mar 2025

Joseph

In the cutlery, a hunting knife was part of the knife set and there was only one fork. We could not get back into our room, as the keypad was flashing green and red. Finally got hold of someone who didn’t seem to understand “it won’t take our code” and kept saying try this code. Finally got a service person who couldn’t fix it. He called a second one who came from another town, and he couldn’t fix it. Finally, they called a locksmith who opened it within minutes. We waited 3 hours to get back into the room, with minimal apology from the management.

Leisure Partner

10/10

Exceptional

11 Mar 2025

Sergio

It was good but two stays ago I didn’t get reimburse from my dirty sheets and stained blankets. It’s only 120 bucks I know it won’t phase you guys.

Business_and_leisure Family_with_children

4/10

Poor

16 Feb 2025

Brett

I won't stay here again

This is not a hotel; it's an extended stay residence. No one is on the premises to help in the event of problems.

Check-in process is terrible, especially on android, where some of the fields you have to fill in are illegible. You must upload a driver's license or passport in order to check in. The text asking me to check in had no identifying information and appeared as if spam/phishing. The tech the corporation uses was horrible and not intuitive.

The person I ended up talking to on the phone was kind, and the room itself was clean. But I would expect a clear breakdown of what the check in process is BEFORE I book, and before I'm on a highway driving to the place.

There were numerous smokers in the building, and the hallway I was in smelled strongly of cigarette smoke (but the room itself was okay).

Self

6/10

Pleasant

31 Jan 2025

Jaiden

This place is quit a mess and unorganized.

Leisure Self

10/10

Exceptional

25 Jan 2025

Michelle

Easy access.

Leisure Family

10/10

Exceptional

03 Jan 2025

Inilda

Great stay

It was a great stay. Room were clean and it has kitchenette with full cooking utensils and plates.

Friends_and_family Family

10/10

Exceptional

16 Dec 2024

Femaluai

Great Stay

Room stay was perfect. Was completely surprised with the room and amenities that were available. Definitely will be using this location again. Only thing is HDMIs were not accessible on tvs to allow for Roku or work monitor hookups

Partner

10/10

Exceptional

08 Dec 2024

Elsa

Great stay

Business Friends

10/10

Exceptional

05 Dec 2024

george

Great place to stay.

10/10

Exceptional

19 Nov 2024

george

Excellent value. I stay every week. Always what you expect. No bad surprises.

Business

10/10

Exceptional

13 Nov 2024

Michelle

I like the outdoor gazebo area.

Leisure Family

10/10

Exceptional

30 Oct 2024

Luis F

All

8/10

Excellent

28 Oct 2024

Allen

No bells or whistles

Average stay

Friends_and_family Family

10/10

Exceptional

28 Oct 2024

george

Excellent value, always clean, easy check in process. I highly recommend it.

Business Self

4/10

Poor

19 Oct 2024

DANIEL

Not satisfied with room

4/10

Poor

17 Oct 2024

Stoney

Take your money and stay somewhere where they care about their guests accommodations instead of the money thats all their about and the gal upfront leasing units will hand you a card and say call that number then you call that number and they say theyll forward it to management then even they dont call you they send you a text eventually what a joke these people are and now that ive complained they put me on their DNR list which is do not rent to ugh and use some lame excuse saying my room was dirty not only was it not dirty no one ever came to inspect it either then i call the number on the card and they say well forward that to management huh absolutely ridiculous.

2/10

Poor

17 Oct 2024

Stoney

These owners could care less about you or your stay the sofa that makes out into a bed is very old and the cushions are flatt i can imagine what the mattresd looked like dining chair is very stai ed and disgusting,the toilet handle broke and it took 2 days for them to fix and then the maintenance man said my room was cluttered and it was my lock on the trunk wouldnt close then the next morning they knocked on my door which is ridiculous i said you can i soect it when i check out my rooms are cleaner when i leave then when i check in and then without looking at my room they cancelled my next 2 days because of a review i gave them and said it was cause my room was dirty when noone came to inspect it cause it was very clean and now i have to load all my stuff up and get another room somewhere else but if i had cancelled they would have not refunded my money like they did at 1 of their properties in Tempe that wasnt safe i was in my 3rd room and the door wouldnt lock i ended up sleeping in my car and their security guard came out of a room i.a cloud of Marijuana smoke and before i could even say anything to him he says there is no maintenance man here o.the weekends then tgere wadms some shady characters in the parking lot eyeing my camaro i said something to him and he said look where your at i said whats that supposed to mean he didnt reply i got my stuff and left very unsafe and then they kept my money even thou i was on the phone at least a half an hour with these people.

Leisure Self

8/10

Excellent

11 Oct 2024

Stoney

This property is hard to finish booking online tried since 8am to get a weekly price ask 5 people get 5 answers then the ones you talk to change there story then pass the buck to the staff wherever they are they dont call but text and then lat blame on you for not extending by 9.30 when i started calling for a weekly rate at 8am,then the number they have you call contradicts themselves then passes the buck to someone else noone takes responsibility and then turns it around on you played that game for 5 hours absolutely ridiculous and the lady up front will point to a card and say call them she doesnt want no part of it.huh lovely crew

Leisure Self

10/10

Exceptional

19 Sep 2024

Rico

Tracie at the front desk and Si Si with housekeeping were wonderful and helpful. It was a pleasure to stay at the Vistas where I felt more at ease than home.

Business_and_leisure Self

10/10

Exceptional

09 Sep 2024

Latoya

Enjoy my stay at the Vistas.Would highly recommend.

Business_and_leisure Self

10/10

Exceptional

04 Aug 2024

Hannah

Very nice place. Very clean. Close to ft Huachuca and minutes from just about everything in Sierra Vista.

Leisure Family

6/10

Pleasant

31 Jul 2024

john

Cool room but dirty

Extremely dirty. Had to go buy clorox wipes and spend the whole first day cleaning it ourselves.

Friends_and_family Family

8/10

Excellent

20 Jul 2024

Chris

I mainly stay here in Sierra Vista. But they need to fix the checking in procedures. Kind of annoying. Other than that the place was perfect!!

Self

6/10

Pleasant

18 Jul 2024

Hugh

The room was very clean, but the bathroom sink is starting to leak, and the shower head has a major leak causing wall damage. Also the room is starting to show it's age.

Friends_and_family Family

10/10

Exceptional

01 Jul 2024

David

Availability and quiet

Leisure Self

10/10

Exceptional

15 Jun 2024

Rev. Erwin

.

Leisure

6/10

Pleasant

11 Jun 2024

Verified traveler

Not a hotel. No on-site employees anytime.

This is not a hotel. No on-site manager or anyone. It is a long term apt rental building. I went through the online check in and was given a code to enter the front door and the room I was assigned. When I walked into the room, there were no sheets or blankets on the bed and there were no towels in the bathroom. I contacted Management via text message and they said no one was on site to help me and asked me to wait while they figured it out. I was contacted 20 minutes later and they told me to switch rooms when I got to a different room. It was all set up and had everything I needed it was clean and in good condition however I would not stay here again as it is not a hotel with any security or amenities.

Business

10/10

Exceptional

05 Jun 2024

Jennifer

Bumpy begining but PERFECT ending.

Upon checking in I came into my room that had no towels and was missing some pillows it look like, and I had no hygiene (soap,lotions) and there was no trash bags in my garbage cans, but thankfully I live locally so I was able to walk back home grab two pillows trash bags and another set of hygiene.
BUT other than that it was a great stay and this hotel is perfect, 😊

Friends_and_family Family

10/10

Exceptional

05 Jun 2024

Jennifer

Bumpy begining but PERFECT ending.

Upon checking in I came into my room that had no towels and was missing some pillows it look like, and I had no hygiene (soap,lotions) and there was no trash bags in my garbage cans, but thankfully I live locally so I was able to walk back home grab two pillows trash bags and another set of hygiene.
BUT other than that it was a great stay and this hotel is perfect, 😊

Friends_and_family Family