Day Hualien

10/10

Exceptional

05 Apr 2026

Min Lun

I didn’t eat breakfast there

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Qi

Clean, helpful staff,excellent breakfast.

Partner

10/10

Exceptional

28 Jan 2026

Chinkuo

整齊清潔

Business

6/10

Pleasant

17 Nov 2025

HIDEKI

It took more than five minutes for the shower to heat up.

Self

10/10

Exceptional

06 Oct 2025

Yu-Wei

clean room, nice breakfast

Business

8/10

Excellent

20 Jun 2025

Siu Ki

Close to train station, but has limited dining options around the area.

Leisure Family

10/10

Exceptional

07 May 2025

Chynna

I did a ton of research before deciding on Hotel Plus and I am so glad I chose this spot. It's clean, comfortable, spacious, close to amenities, service was amazing, breakfast was really good. Everything about this place was on point. Would book here again.

Business Friends

8/10

Excellent

17 Apr 2025

Sergio

The hotel is quite ok for the price. However, the carpet on the floor in the room is old and should be replaced. At least there are slippers available so you don't have to touch it.

Leisure Self

10/10

Exceptional

15 Mar 2025

HOO KAM

Close to train station

Very nice

Self

10/10

Exceptional

11 Feb 2025

Hsieh

離火車站很近，房間很漂亮，早餐很精緻。是價格也非常實惠，是下次會再來的飯店

Self

10/10

Exceptional

18 Oct 2024

James

Great location, room with large window facing mountains was great. Very helpful staff.

Leisure

10/10

Exceptional

17 May 2024

Bingshui

Excellent hotel for the price.

8/10

Excellent

08 Mar 2024

Alex

Great location, awkward room layout

Great location near railway station. Functional room and frictionless staff interactions. Slightly awkward room design does not allow for easy privacy for those taking showers.

Friends_and_family Family

2/10

Poor

06 Jan 2024

Aaron

Beware

Beware. This hotel is terrible. The rooms are not clean, paint coming off the wall, dirty carpet. Avoid at all costs

10/10

Exceptional

24 Nov 2023

Ludovic

Located a stone-throw away from the Hualien train station, the HotelDay has huge rooms, a very nice buffet breakfast and super friendly staff
Everything to see & do in Hualien can be done on-foot from there
A must stay when visiting Hualien (this is my 2nd stay!)

Leisure Family

10/10

Exceptional

05 Nov 2023

YI CHIEH

貼心的服務

Friends_and_family Friends

8/10

Excellent

26 Oct 2023

raymond

Next to train station

Business_and_leisure Partner

6/10

Pleasant

22 Oct 2023

Verified traveler

早餐用餐時間都空空的感覺不好

Friends_and_family Family

6/10

Pleasant

04 Oct 2023

Yu Wen

房間棉被潮濕空氣霉味重

一進門有很重的濕霉味，棉被很潮濕，空調是中央空調無法依照個人適合的溫度進行調整，冷氣口又剛好對著床頭方向吹，這樣的設計讓我和先生躺在床上看電視沒一會兒就冷到受不了⋯⋯

請了櫃檯服務人員來處理，告知冷氣部分無法調整只能進行除濕，但有幫我們換兩床較乾爽的棉被來，服務態度和處理速度都算不錯，有稍稍安慰我們對於房內霉味潮濕的不悅感受。

但隔天起床我頭因此吹冷氣吹到很痛⋯

希望承億可以改善這個問題，會讓住宿體驗更完美。

Friends_and_family Family

8/10

Excellent

02 Oct 2023

Wing Sze

Great location and staff services but the room's cleanliness needs improving

10/10

Exceptional

25 Sep 2023

Verified traveler

感覺地毯微不整潔，空間較小如果攜帶行李箱將不方便，其餘都很滿意

Friends_and_family Family

6/10

Pleasant

21 Jun 2023

Amanda

The hotel doesn’t have very noticeable signage so took a minute to figure out the entry (it’s not an obvious door). They advertise soundproofed rooms but they are most definitely not soundproofed - I could hear people in the next room having conversations. The room was a great size but smelled musty, there were cracks in the ceiling and bad patched paint jobs. The carpet was quite dirty and there was some mould in the seal around the shower. The staff I came in contact with spoke no English whatsoever which I found weird considering Hualien is a jumping off point for Taroko Gorge where tourists would visit so I would have expected at least minimum basic English. They are also ridiculously strict with their check in times - I was about 30m early and they told me I had to wait. However, the location was good - right across the road from the bus station and a 5 minute walk to the train station. Convenience stores are close by as is a supermarket.

Leisure Self

8/10

Excellent

28 Apr 2023

Andre

Pros: Very well located - across the road from the bus station (just behind the Hualien train station). Strip of mochi & pastry shops down the street. Nice, clean, modern looking hotel.

Cons: No street level hotel signage, and the door was camouflaged as a rock wall. So walked right past the hotel initially. No room safe. Thin walls (you can hear ppl inside their rooms from the hall way.

Leisure Partner

10/10

Exceptional

26 Feb 2023

Ye Qing

Great location, nice hotel very convenient will book again if we ever visit Hualien

Leisure Family_with_children

10/10

Exceptional

13 Jan 2023

Lewis

5 minutes walk from the train station, free bikes, good breakfast.

Leisure Partner

8/10

Excellent

26 Dec 2021

Verified traveler

整體尚可 cp值算高

停車場:
免費的戶外停車場，須先跟櫃台人員辦理住房確認才會給停車卡，天氣因素停車場積水多處且深。

櫃台:
櫃台人員服務好，有點迷糊的狀況外，確認身分後仍拿著其他房客資料與我確認訂單，在桌上瞎忙翻找，而我的訂單就在桌面上的可視之處。

房間:位處最高樓層，價格也非該飯店最低價之房型，卻只有一扇寬約30公分的窗戶，跟住在無窗戶房的房間無差別。有提供不同插座的頭但對於我來說不好插進孔洞。隔間稍差....睡回籠覺的時候被隔壁房務員打掃跟打鬧聲音吵醒....

浴室:水壓很不夠....調節蓮蓬頭的架子也壞掉無法調整。馬桶位置擺放挺怪的坐在馬桶上腳會抵到浴室的玻璃。

早餐:種類並不是非常多，但以該價格提供的選項已經是非常優質該有的都有，且樣樣精美補餐的速度很快。

整體來說:整體來說ok cp值也高~只是覺得可以更好

Business

10/10

Exceptional

11 Oct 2021

Verified traveler

不錯的住宿體驗

地點非常好,就在火車站前,租IRENT也非常方便,前方就有兩個站點,早餐一天是餐盒一天是自助,餐點都還不錯,用餐環境也很好,房間的部分,兩天熱水都不太穩定,忽冷忽熱,空調溫度調不下來,早上起床明顯感到支氣管非常乾燥

Partner

2/10

Poor

05 Sep 2021

CHUN FENG

失望!!!不推薦~~~

臨時決定開車到宜蘭、花蓮4天家庭旅遊!!急忙訂了3間飯店!
其中一晚就是承億文旅 - 花蓮山知道~墨玉行政四人套房(10樓)
原本對承億文旅的飯店印象滿好的，但此次花蓮山知道有點失望!!
整體設計感覺滿好的(但一點老舊、髒髒的感覺)!房間清潔真的有如其他人說的有待加強尤其在這疫情期間更要注意清潔問題~~
1.房間地上都有一些頭髮、小石子、汙垢(因有一歲多的小朋友，怕撿來放到嘴巴自己用酒精稍微擦拭一下地板)
2.床邊牆壁都有些不知明汙垢自己還用酒精擦拭，床的下襬的布建議也拆下送洗了不要省這個錢!有夠髒，由其內側角落好像之前客人滴落的醬汁汙垢一大條看了都想吐了!
3.隔音超差!晚上11~12點還聽到同樓的玩樂喝酒聲!!早上5~6點左右聽到樓上還是窗外好像有滴水聲還是機器的運轉卡拉、卡拉的聲音~~更本無法睡!!
4.房間/走廊都有霉味、潮濕味!枕頭棉被也都有潮濕感
5.一早退房出飯店門口的樓上一直很大量的在滴水，因拖行李只能從大門的小斜坡下去!!所以一定會被淋到水!!也未有工作人員告知或幫忙~一個飯店門口人來人往卻一直在滴水!!
6.浴巾、毛巾老舊部份小破洞
7.廁所裡的垃圾桶生鏽的很嚴重
8.服務人員冷淡

另外因行程問題急忙收拾退房，到了宜蘭才發現放在房間桌上的一支電動酒精噴槍未拿到，馬上打電話到飯店詢問，但飯店人員說沒有看到!因出飯店後中途都沒有去其他地方所以確定是放在房間內，心想這麼大支的噴槍(約30cm)這麼會沒看到~難道是農曆7月??

因為太臨時訂飯店了也滿相信\"承億\"這個品牌的!
住後回家看了\"花蓮山知道\"的網路上評價大多差不多~~清潔、隔音、潮濕霉味、工作人員態度、老舊..等問題
入住後跟網友們說的差不多(也是有好的評價只是剛好沒遇到)
真的住一次就讓我嚇到了!此品質飯店一次就好了~

Friends_and_family Family

6/10

Pleasant

16 Aug 2021

Yuchen

糟糕的浴廁隔間，還好有大山和戰鬥機

地點近花蓮車站但離市中心稍有距離，飯店久未整修，有點老態，部分壁紙脫落，4人房浴廁門上下是透空的，隔音和隱私情形不佳，空調開關的LCD面板亮度很高且長亮不熄影響睡眠，電視機候機狀態的燈也是很亮不滅，入住時為防疫期間，早餐以盒餐供應，量足夠但品質不甚理想。

面山景的房間可見雄偉的中央山脈，偶爾也有戰機掠過，是難得的景觀和體驗，附近新落成的花蓮車站無聊時也可晃晃體驗台鐵風格，附近也有多家特產店。

Friends_and_family Family

6/10

Pleasant

01 May 2021

Wei Ling

房間隔音需要加強

隔音不太好，晚上水聲很大。房間的溼氣有點重，需要除濕機

Partner

10/10

Exceptional

14 Jan 2021

HE SONG

飯店整體給人感覺有在用心經營，早餐很棒有很多意想不到的小驚喜，地點也很好很靠近花蓮火車站。可以免費借腳踏車4小時，但借到的腳踏車煞車有點問題。
總體來說很不錯。

Leisure Partner

10/10

Exceptional

22 Sep 2019

Verified traveler

A very decent hotel near Hualien Station, complete toiletries and clean room. Better than expetation. Very recommended hotel for a Taroko Gorge trip.

Leisure Family_with_children

8/10

Excellent

15 Apr 2019

GT

We really like the modern spa feel of the room. It was spacious due to the clever layout of putting the table/sofa against the window. The location is very good just opposite the railway station; but good to put a clear sign at the hotel main door as it was made of stone and we thought it was a wall and walked passed it.
The staff could be friendlier and more service oriented and helpful. Needs more training on this really. The breakfast varieties could change more as the spread is just ok; boring for us eating there 3 days.

Leisure Partner

10/10

Exceptional

08 Apr 2019

Verified traveler

If only the bathroom has a dry area or a door to contain both the WC and shower area, would had been perfect.

Very near to the station.

Oh ya, cotton puff is nor provided alto they have everything else

Friends_and_family Family

8/10

Excellent

06 Nov 2018

Verified traveler

Good hotel near the train station. Small free breakfast. AC is a bit weak

Partner

8/10

Excellent

23 May 2018

Verified traveler

The hotel is closed to the train station. It’s new and comfy.

10/10

Exceptional

04 May 2018

Verified traveler

Great location, great service, great value, great hotel.

8/10

Excellent

13 Dec 2017

Wei Guang

Comfortable

The room was clean and comfortable with a modern looking bathroom. I admired the beautiful use of wood in the overall design of the hotel. Breakfast was alright (may be partly because I was early). However, gym = 1 treadmill and the sitting toilet may be too small for a person of larger build.

8/10

Excellent

07 Dec 2017

andrea

Great little boutique hotel near train station

Super close to station. Excellent for a one night stay. Well fitted. The only thing is the toilet (which is in a separate glassed off section) is super small. I'm 5'2 and I could barely sit on it without my knees touching the glass. Otherwise it's great!!

10/10

Exceptional

18 Nov 2017

Verified traveler

It was a modern and clean hotel, with wonderful breakfast spread. It is also very near the train station, which makes it very convenient.

Partner

8/10

Excellent

17 Nov 2017

Retired travell

convenient hotel

The hotel is very close to the train station.staff is friendly but the room service is not professional. We stayed for 2 days, they did not provide the new towels after we used.

10/10

Exceptional

10 Nov 2017

David

Good transportation location!

It is very near to the Hualien Railway station and also the Hualien Bus station that goes to Taroko Gorge. The staff are friendly and helpful. The room is a good size and the amenities provided in the room are also good.

Partner

10/10

Exceptional

20 Oct 2017

Verified traveler

Good stay

5min walk from train station, very well kept facility.

Family

8/10

Excellent

14 Oct 2017

Verified traveler

nice and clean

had a two night stay in this hotel. hotel is pretty basic but clean and nice. location is good and close to the train station. stuff were nice and helpful. in our second night there was a problem with the water in the shower and therefore they upgraded us for free to a bigger room. thanks for that gesture :)

Partner

4/10

Poor

04 Oct 2017

Kuku

棉被非常的癢完全睡不著

地點環境都不錯但是兩天完全睡不著

兩個人都對棉被過敏癢到無法入睡肉眼看是乾淨的但蓋在身上很不舒服建議皮膚敏感的人穿長袖長褲不然真的會癢死

8/10

Excellent

19 Apr 2017

Jing

Nice little cozy stay

We enjoyed the hotel for our short stay. It's very close to the main train station going to Taipei, and it's about half hour to Taroko National Park. The hotel offer storage for our luggage when we arrived early. The decor is contemporary. The only down side is the layout of the room. There isn't a space for us to put our bags and stuff when entering the room. The sink is right next to the bed, only 1 bedside table. The shower has a little drain issue. But overall, comparing to other old hotels nearby, this is a great clean and comfortable hotel. The bed is super big.

Partner

8/10

Excellent

12 Mar 2017

springbird

The breakfast was bad

We really loved this hotel, modern & comfortable. We also loved the idea that you could send a postcard for free from the hotel and get it one year later. The only one thing that we didn't like was their breakfast. the breakfast was delivered from a local restaurant a day before. So, there were no fresh coffee, hot tea or sandwiches. Everything was cold. The food was not tasty at all. Only on Wednesday, they have more choices on fresh and hot sandwiches. During the period of staying in this hotel(three days), I barely touched the breakfast. The staff told me that they soon would have a restaurant on the second floor in April or May.

10/10

Exceptional

03 Mar 2017

Peifen

Clean & comfortable

It's clean & the bed is comfortable, we had a nice sleep in hotelday plus.

10/10

Exceptional

02 Feb 2017

ChingHui

Trip

Very good

Partner

8/10

Excellent

03 Nov 2016

James Patrick

Nice hotel BUT

It was aggravating when I arrived at 2:05 p.m. and was denied a room because checkin time was 3 p.m. even though the hotel was clearly nowhere near being fully booked. Finally we got the room at 2:30 p.m.
Breakfast was catered from outside food establishments and not very palatable.
Name of hotel in Chinese was very convoluted and even locals don't know it.

Partner

10/10

Exceptional

27 May 2026

I-JU

離火車站很近，床很好睡，飯店內都是使用阿原肥皂的產品，早餐也不錯，有戶外停車場

Business

8/10

Excellent

07 May 2026

Mitsuhiro

花蓮駅から徒歩３分と、ロケーションの良さで選びました。道を挟んだバスターミナルからの移動も便利でした。客室も広くゆったりと過ごせます。ただ壁が薄いのか排水管の不具合なのか、何時迄も水の流れる音が響き渡り五月蝿かった。

Self

8/10

Excellent

03 May 2026

Makiko

部屋は清潔で広く、トイレとお風呂が独立しています。大きなバスタブがついていて、ゆったり寛げます。
ただ壁が薄いので、隣の部屋のシャワー音や話し声などが結構聞こえます。

Self

6/10

Pleasant

11 Apr 2026

一聰

實際入住房間僅一面對隔壁大樓牆面的小窗，與訂房圖片二大片山景落地窗，差異頗大。
現場服務人員雖有處理，但感受不到他們的積極與誠意。

10/10

Exceptional

07 Mar 2026

Asao

2回目の宿泊でした。
花蓮駅前。バスターミナル前。自転車無料。
しお繁華街までは健脚なら歩けるけど，自転車better。
おすすめのホテルです。間違えなし。

Friends_and_family Friends

4/10

Poor

11 Jan 2026

國旗

1.空調溫度不能調整
2.管線設備有噪音

Business

8/10

Excellent

30 Dec 2025

NAKANISHI

やや壁が薄く
声が聞こえてしまう

10/10

Exceptional

08 Dec 2025

辭翰

服務週到

Business_and_leisure Family

10/10

Exceptional

01 Dec 2025

Chinkuo

都不錯

Business

10/10

Exceptional

25 Nov 2025

Hideto

素晴らしい

10/10

Exceptional

15 Nov 2025

Sui Oi Sandy

任何設施都非常好
職員非常有禮貌
房間絕對整潔
只是冲涼熱水要開很久,水才熱,不知道甚麼問題

Leisure Family

10/10

Exceptional

13 Nov 2025

Yuchun

客房乾淨，地點方便

Self

8/10

Excellent

29 Oct 2025

Yaching

客房乾淨，但床不好睡，沒有床頭櫃，所以坐床上滑手機只能靠墻，枕頭每人只有一個，也不好墊背，櫃檯服務員在我們已經到櫃檯時，還在努力陪去電詢問房間資訊和的旅客聊天，對都已經確定當晚沒有房間了，還是很熱心的教對方如何訂購康橋的房間，我們就在櫃檯慢慢的等服務員聊完，服務員

Friends_and_family Friends

10/10

Exceptional

13 Oct 2025

NARUMI

駅、バスターミナルから近くとても便利です。
スタッフもきちんとしていてとても感じの良い対応でした。お風呂も広くてのんびり出来ました。
朝食も種類が豊富で美味しかったです。

Leisure Self

6/10

Pleasant

05 Oct 2025

CHENG HSI LIAO

好

10/10

Exceptional

30 Aug 2025

Verified traveler

方便的住宿

交通便利，附近餐廳少，房間隔音不佳、地毯較髒，飯店的設計細節是溫馨的。

Friends_and_family Family

10/10

Exceptional

11 Jul 2025

YING-WEI

值得推薦來花蓮可以住的旅店

櫃檯房務人員服務很好！房間隔音稍微差了一點，隔壁如果吵鬧一點就會聽見聲音！提供的早餐有三個時段可以讓你選！早餐種類還蠻多的

Business

10/10

Exceptional

05 Jul 2025

Tai Fu

喜歡木質空間的很推薦

check in服務感受很好，櫃檯人員迅速告知任何需求（服務態度也很友善）。很喜歡走在客房的感受，淡淡的木質香充斥在客房走道中，踏進客房的那個瞬間覺得自己真的有進入另一個空間（覺得自己真的再旅行的感受）。

早餐選項沒有到很豐富，但是每道菜都很好吃，清粥小菜的配菜簡單但沒雷，桂竹筍肉丸，涼拌豆皮我本人很愛，旅伴拿了兩次涼拌章魚，顯見他也很喜歡。可以選擇要不要加購早餐而不是綁在住宿費裡面也符合現代人需求。

整體而言很推！！浴室空間也很夠，只是為了營造空間的除濕上面沒有隔開這點會讓人有點沒安全感，不見得每個人都可以接受旅伴一邊上洗手間的同時自己在洗澡。

10/10

Exceptional

25 Apr 2025

Lanmei

Close to the Hualien station but inside the hotel is quiet. Many restaurants near the hotel.
We especially enjoyed breakfast at the hotel!

Leisure Family

2/10

Poor

18 Apr 2025

Verified traveler

飯店設備待改善

一間飯店連最基本的熨斗、燙馬都沒有。

Business

8/10

Excellent

18 Apr 2025

Asao

次回も泊まる

シャワーの水圧不足以外不満なし。
朝食満足．お米が美味しい

Self

6/10

Pleasant

16 Apr 2025

Mareike

Wir hatten ein Basic-Zimmer für 3 Nächte.
Die Lage des Hotels war super, da es direkt am Bahnhof liegt und man den Bus direkt vor der Tür hat, um an andere Orte zu gelangen. Das Zimmer entsprach nicht ganz den Bildern auf der Buchungsseite. Es war deutlich älter und abgenutzter, jedoch sauber. Leider war es etwas feucht, da es im Bad keinen ausreichenden Abzug gab & die Fenster sich nicht öffnen ließen. Es stand bereits auch schon ein Gerät zum Entfeuchten im Zimmer, was dies bestätigte.
Die Zimmer waren sehr hellhörig, man hat alles auf dem Gang und in den anliegenden Zimmern hören können, leider auch teilweise Geräusche vom Busterminal/Bahnhof.
Die Auswahl beim Frühstück war sehr groß. Hauptsächlich Taiwanesische Gerichte.
Der Service war sehr nett & zuvorkommend. Die Englisch Kenntnisse an der Rezeption waren etwas dürftig, aber man hat sich verständigen können.
Für einen kurzen Aufenthalt ok, wir hatten vielleicht etwas Pech mit dem Zimmer.

Leisure Partner

10/10

Exceptional

28 Feb 2025

Fl

Tidy and clean, stylish. Good breakfast, reasonable price.

Leisure

10/10

Exceptional

20 Feb 2025

Verified traveler

花蓮火車站附近的住宿，餐食很方便，還有很特別的送明信片讓你隔年同一天可以收到