Fuji Marriott Hotel Lake Yamanaka

Japan , Yamanashi
Yamanashi, 1256-1 Hirano, Yamanakako
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50 reviews shown

8/10

Excellent

27 Dec 2025

KIM BENG

There was limited transport option from the hotel

Leisure Partner

4/10

Poor

11 Dec 2025

Mark

Room was ok, but most of the staff were unfriendly and unprofessional. From receptionist to restaurant staff. The only saving grace was the midnight manager on duty, he at least had a shred of service in him.

Location was horrible, food mediocre, stafging below par for the price paid. Will not be booking here again....ever!

Leisure Family

10/10

Exceptional

24 Nov 2025

Yutaka

Quality of food, super clean everywhere. attentive staff.

Leisure

10/10

Exceptional

12 Nov 2025

NANCY

Near Lake Yamanaka where there is a very nice bike trail around the lake to view Mt. Fuji

Leisure Partner

10/10

Exceptional

18 Jun 2025

Reinaldo

Excelente hotel, location, service and ambiance

Leisure Partner

10/10

Exceptional

01 Apr 2025

Laura

This hotel was great, transportation was so bad that we ended up staying at hotel the whole time and staff was great, there are so many amenities. Food was good too. Room service was lovely, and the hotel had free shuttle which was a life saver.

Leisure Partner

10/10

Exceptional

19 Mar 2025

Andrew

Wonderful hotel

I only stayed one night. Regret that I didn’t stayed longer.
Wonderful place, clean, people friendly breakfast is more than good. This hotel is not good, but incredible. Highly recommend. Don’t stay only one night

Friends_and_family Family

10/10

Exceptional

05 Jan 2025

Pei Ling

Quiet and will be convenient only if you drive.
Rooms size are consider quite big.

Leisure Family

6/10

Pleasant

15 Dec 2024

Evelyn

Ok in general but it seemed like the staff there are not the most seasoned. The check in was unpleasant for me and I realised that I was not the only one who felt that way because my sister in law who checked in a few hours before me had the same less than pleasant experience that was not what we had come to expect of a Marriott establishment.

Friends_and_family Family

10/10

Exceptional

12 Aug 2024

David

The room was very spacious and clean. The hotel is in a very nice wooed area. The staff was excellent. Very very friendly and helpful.

Leisure Friends

10/10

Exceptional

06 Jul 2024

Linda

Quiet and clean place.

8/10

Excellent

29 Apr 2024

Chee Wey

Overall acceptable but not best

Leisure Family

10/10

Exceptional

10 Mar 2024

Martina

Miracle and compassion

When I arrived, I had lost my JR Rail Pass in Tokyo. The hotel clerks called Tokyo and was able to locate it. I don’t think I could have done it because of my poor Japanese language. This was a miracle and I truly appreciate their efforts and patience.

Friends_and_family Friends

8/10

Excellent

20 Sep 2023

Philip

Breakfast was good. Room was clean and modern. Road in is a little dark at night but that's to be expected in that area. Not much of a view but plenty of fresh clean air as it's surrounded by trees. Paperless checkout would have been nice. Japanese hotels love to print out a bill on A4

Leisure Family_with_children

8/10

Excellent

03 Sep 2022

Lau Kar Ming

We stayed 3 nights there . In general the hotel is clean, spacious and nice with hot spa. Breakfast also good with wide variety. However there is only 1 restaurant which not much selection

Friends_and_family Family

10/10

Exceptional

25 Mar 2021

Neda

Fantastic stay

Great location near Yamanaka lake with spectacular views of Fuji-san! Friendly staff and great room service. Thanks!

Friends_and_family Family

10/10

Exceptional

06 Mar 2021

Verified traveler

Private Onsen in the room was awesome, good location for day-trips, very kind staff

Leisure Family

10/10

Exceptional

28 Dec 2019

Verified traveler

Private onsen in the room is great. It is better if there is a view of Mt. Fuji at the same time with the onsen. 🙂

Leisure Family

10/10

Exceptional

10 Jul 2019

Verified traveler

The bathroom is small. The entrance to the bathroom is not level with the rest of the room

Leisure Family

10/10

Exceptional

11 Apr 2019

Verified traveler

Difficult location to reach.
Need a professional bartender

Leisure Partner

4/10

Poor

17 Feb 2019

Helen

Forget about the view of the hotel and pls do not advertise being see my fuij which is not and some of the room is facing the cabbage dumb and they show other room for me and it has food on the floor. And the onsen is not full time for people to stay only few hours per day!! So hard to come across our family holiday with granny and grand children together, it was not too nice!

Family

10/10

Exceptional

29 Jan 2019

Verified traveler

Staying with this hotel the second time. The best hotel I have ever stayed throughout my travels. The room is huge and spacious. Furthermore, the daily room service is top notch and a lot of effort can be seen put into it. The breakfast is full of variety and delicious. Highly recommended place to stay if you drive.

8/10

Excellent

07 Jan 2019

Verified traveler

Excellent stay here with my family in early Jan - Lots of lovely countryside to explore especially the lake. Pros - Excellent Staff in Restaurant as well as hotel itself, free shuttle down to the lake, free saki at NY. Cons - very small bathroom, beds are futons and very hard in some cases. long wait for breakfast in morning and log wait to check-in. Needs to be an airport shuttle as well - we had to pay exorbitant private car costs to airport - Otherwise would stay again, great views of Mount Fuji and great location.

10/10

Exceptional

03 Nov 2018

padthaigirl

Modern, clean, comfortable, spacious (especially for Japan), and well appointed rooms. We were upgraded and our room included a private onsen -- highly recommended! The property is a little far from the town so its best if you have a car. We will stay there again for our next visit.

10/10

Exceptional

09 Jul 2018

Verified traveler

Excellent bath & service

Excellent resort surrounded by greenery. Large, modern, neat and tidy public bath with sauna and open air bath. Service was excellent - they sent us a complimentary slice of cake at midnight for my wife's birthday. Highly recommended for those who do not need to stay right next to the lake.

Family

8/10

Excellent

24 Apr 2018

Valerie

Great hotel for family

The staff was very good and helpful. They saw us with young kids and helped with our suitcases. Room is new and clean :)

There were 4 of us and the hotel only prepared 2 futons in the evening. We had to prepare 2 futon beds ourselves every night, when we are back in our room.

Family

10/10

Exceptional

13 Apr 2018

Cody

Cody

Amazing hotel. Big room ,clean bedsheets , new facilities.
Breakfast is amazing, many janpanese style foods.
The dinner was more like western two courses set menu, a little bit disappointing because we was expecting Japanese style half board dinner . But the food and staff are still very good
Anyway nice hotel, strong recommended

10/10

Exceptional

25 Feb 2018

Kenneth

My Muji hotel Room

Rooms themed like Muji. Minimalistic but good quality, mattress a little on the hard side. About 2 km from lake front. Pretty much the only western (or even Japanese) chain hotel for miles. Yamanakako is the closest lake to Mt Fuji, great views and easily reachable to Hakone and Gotemba. Good breakfast.

Family

8/10

Excellent

14 Jan 2018

Eugene

Overall nice

Hard to get and hard to get out, but overall very nice environment and good service. Good for a relax hideout.

Family

10/10

Exceptional

23 Aug 2017

Dale

A great get away.

Nice hotel. Friendly staff. Loved the hot-tub in the room and the onsen while small had essential needs. Lacking some amenities: no ice machine for chilling drinks, limited vending machine options. No mini-store. Parking is very limited and something the hotel staff admitted they are working on.
Breakfast was fantastic. Table tennis was fun but could have used some music or other supporting features to make more lively.

2/10

Poor

23 Feb 2026

KA TING

酒店胡亂收費，我的房間已經包括早餐，但酒店職員卻嘗試收取費用。而到退房當日，把小孩當成大人的住宿費來收取。兩件事件都經過一番溝通才得以解決。

Family_with_children

6/10

Pleasant

06 Oct 2025

Jian Xing

以萬豪的水準應該可以更好

早餐走精緻路線（菜色熟食較少，但水果豐富），訂購四人房只有贈兩客早餐（需要另購兩個，CP值就偏低）。房間增加的兩張床硬度差異蠻大&房間內整潔度應可以再加油。
整體算中上（但就是CP真正低）

8/10

Excellent

07 Jul 2025

Lilo

I recently stayed at the Fuji Marriott Hotel Lake Yamanaka and overall had a very pleasant experience. The hotel is nestled in a beautiful location near Lake Yamanaka, surrounded by nature and offering a peaceful atmosphere that’s perfect for a relaxing getaway. The room was clean, spacious, and well-appointed, and the service from the staff was consistently courteous and professional.

However, the one major downside was the breakfast system. Breakfast is included in my reservation, but I was surprised to find that guests are required to book a specific time slot in advance. Unfortunately, I checked in later in the evening, and by then, all the convenient breakfast slots were already taken. This left me with either a very late option or none at all—neither of which worked for me, as I had an early departure the next morning.

It's quite inconvenient, especially for travelers who need to leave early and would reasonably expect to make use of the included breakfast. I ultimately had to skip it altogether, which was disappointing. I hope the hotel considers offering more flexible breakfast arrangements in the future, or at least provides some form of alternative (like a takeaway option) for guests in similar situations.

Leisure Friends

8/10

Excellent

13 Oct 2024

Takao

山中湖村には100種類の野鳥がいる様で、朝食時に外の野鳥が見れて癒されました。

Business_and_leisure Self

10/10

Exceptional

29 Aug 2023

kayo

温泉で旅の疲れが取れたのと部屋が綺麗で良かったです。ありがとうございました。

Leisure Family

10/10

Exceptional

03 Jan 2023

Luciano

Tudo perfeito. Hotel não é perto do lago como sugere o nome, mas é o melhor hotel da região.

Friends_and_family Family

4/10

Poor

09 May 2022

Tiichi

ホテル内には、ショップがなかった。
フロントの近くで浴衣のお客様がうろうろしていた。

Leisure Friends

10/10

Exceptional

24 Dec 2021

HARUKA

赤ちゃん連れ

赤ちゃん連れでの宿泊でしたが、ベビーベッドなど色々と用意してくださり助かりました。

Friends_and_family Family

10/10

Exceptional

30 Oct 2021

Eiji

とても快適でした

部屋はとてもゆったりしていて、清潔感があり快適でした。また、利用したい施設でした。

Partner

8/10

Excellent

27 Sep 2021

Masumi

スタッフサービスが残念という口コミをみたが、スタッフの皆さんが親切で笑顔も多く全く問題はなかった。低層でこじんまりとしたホテルで、ゆったりとした滞在を楽しめた。ウェルカムドリンクは全客対象。部屋も広く、温泉つきプレミアルームを利用したが、泉質もよかった。売店もなく、外食は車が必要なので、レストランのメニュー&価格は事前に調べておいた方がよいかも。(マリオット価格)ひとつ残念だったのは換気設備のせいか24時間ゴーという音がしていた。(部屋の問題？)温泉の音は気にならなかったが、こちらはうるさかった。

Leisure Family

6/10

Pleasant

03 May 2021

Verified traveler

施設は清潔で新しさもあり綺麗。
大浴場は少し古さを感じる。
ダイニングでのレセプションや接客が連携が取れておらず、サービスが行き届いていないように感じた。
また、多少の予約時間よりも早い到着で混んでいないのにレストランに入れてもらえないなど、臨機応変なサービスができていなかった印象。
また利用したいとは正直思わなかった。

Leisure Partner

8/10

Excellent

04 Jan 2021

Verified traveler

施設はばっちり

受付カウンターの男性の対応は、周りが見えておらず最悪、朝食は美味しいがやはり授業員の質が悪い。
部屋のテレビの下にベトベトの液体が垂れていたので、コロナの時期に清掃が行き届いていない感じが良くない。

Friends_and_family Family

4/10

Poor

28 Sep 2020

Verified traveler

外観は写真以上に古い、中はリノベーションされて、綺麗だが、ほころびが見受けられる。ご飯もそんなに美味しくはない。スタッフも丁寧だが、手際が悪い。高級ホテルとは思えない。マリオットは今後泊まらない。

Leisure Family

8/10

Excellent

08 Sep 2020

Mayaya

部屋のサイズは大きくゆったりと気持ちよく過ごせました。

Leisure Family

10/10

Exceptional

04 Jul 2020

Verified traveler

ゆっくり過ごせました。

Leisure Family

6/10

Pleasant

15 Jan 2020

Verified traveler

写真は良いところしか載せてません

値段の割に料理があまり美味しくない
ただ、欧米の値段設定だと思えばまあそんなもんかなという感じ
あとは写真に乗せてないワンルームマンションみたいなお風呂の部屋がたくさんあるので全室が大きい内風呂と思わない方がいいです

温水プールはすごくよかったです

あと領収書をすったもんだで送付してもらうことになったのですが切手が料金不足ということで…
まあ、グアムだったらこのいい加減感は許せるレベルですかね
グアムだったら

Friends_and_family Family

10/10

Exceptional

31 Dec 2019

masayuki

年末、年始には、最高のホテル

とても部屋が綺麗で、レストランが最高でした。料理も美味しかったです。風呂場も大きくゆったりできました。

Friends_and_family Family

10/10

Exceptional

25 Nov 2019

MASARU