Shenfa Hotel

10/10

Exceptional

18 Mar 2026

Peter

Good quality hotel. About 1 mile from the beach.
Nice clean rooms.
Good range and quality for breakfast
The days I was there, an evening buffet was avaiable for a small extra charge - good value
RECOMMEND

Self

4/10

Poor

16 Mar 2026

Joaquim

The staff was great. However, the hotel needs a refresh.

Partner

10/10

Exceptional

24 Nov 2025

VIJAYANT

I had a wonderful experience at the hotel. The only thing I didn't like was the Spa. It was absolutely the worst spa and massage I've ever had and there was some suspicious behaviour in there which I avoided. However, I know that the spa is run separately. I would just recommend the management of this hotel to disassociate with the Spa and/or remove its mention from the website. Otherwise the hotel itself was perfect. Great food, great service, really wonderful experience.

Business_and_leisure Self

10/10

Exceptional

16 Nov 2025

KRISHNA VENI

Very pleasant stay in comfort.
Rooms are big and good.

only one issue - the toilet at main lobby needs to be maintained with cleanliness and that is frequently used by guest.

Friends_and_family Friends

8/10

Excellent

31 Oct 2025

Sabarigirish

Breakfast is pretty good. Bathrooms in the property needs maintenance. The bathtubs and commode do have stains as they are old. Room-service staff attending the calls needs training on customer service.
Overall the stay was pretty decent.

Leisure Family

6/10

Pleasant

07 Jan 2025

Verified traveler

The hotel was big with all amenities of a 4 star hotel. Breakfast was good. Room and bathroom were clean but need a revamp. The hotel is 10 to 15 minutes walk to The Promenade.

Partner

10/10

Exceptional

09 Sep 2024

Sri

I stay at Shenbaga every time I visit Pondicherry. It is comfortable, safe and clean. Breakfast buffet is excellent! The a/c is great especially on those hot and humid days and nights

Leisure Self

8/10

Excellent

22 May 2024

Sabarigirish

Nice location and pretty good service.

Business_and_leisure Family

6/10

Pleasant

01 May 2024

T

Perfectly acceptable stay.

A reasonable hotel in a good spot outside of the French Quarter. Food in the restaurant was good, room a little tired. The bar needs daylight not neon lighting, and so much more could be made of the rooftop pool. A reasonable pool was an absolute must for us, otherwise we would have stayed in the French Quarter - although the promenade really isn't anything to write home about.

Partner

8/10

Excellent

21 Feb 2024

Vijay

Good

Leisure

10/10

Exceptional

20 Jan 2024

Verified traveler

Very nice stay overall; helpful staff

Partner

6/10

Pleasant

20 Sep 2023

Amar Nath

Good location

6/10

Pleasant

16 Feb 2023

Kuldeep

Dated hotel used mostly by travel groups. Very limited English speaking staff which is really not acceptable considering they are a four star hotel and charge those prices. Rooms are old but cmfortable

Partner

4/10

Poor

16 Sep 2022

Sanjay

The breakfast is horrible. The staff are dis courteous.
The room linen was dirty and torn and used
Location is good but the people at the hotel and the service is just pathetic

10/10

Exceptional

24 Dec 2021

Pranav

Great, comfortable experience and polite staff

The service was really good. All staff were polite, and the hotel was kind enough to allow a last minute extension of our booking as well as a late checkin. A simple, clean business hotel with nice Christmas decorations and a diverse breakfast spread. I'd definitely recommend to travellers to Pondicherry

Friends_and_family Friends

8/10

Excellent

04 Oct 2021

MANIKANDA RAMAN

Stay in puducherry hotel shenbaga

Overall good and value for money
Complimentary breakfast was good..

Friends_and_family Family

10/10

Exceptional

10 Feb 2020

Kaleem ullah khan

Great stay

Cleanliness and responsive staff

Business

8/10

Excellent

04 Nov 2019

Charles

I love the front office and bellboys ('bell men') hahaha. They were very professional. The pondicherry seafood soup was just out of this world and its my greatest memory.

Business_and_leisure Self

8/10

Excellent

11 Oct 2019

Verified traveler

Good hotel with parking facility and great food.

Good hotel at a great location. We opted for the duplex room to accommodate the kids comfortably and they really enjoyed the separate upstairs bed 😊. I drove down to pondicherry and was very particular that the hotel needs to have proper parking space for my SUV. As you know, many of those boutique hotels in pondy has issues with parking and most of the time you have to do a street side parking which is very much a hassle. Shenbaga has proper parking and valet.
The restaurant needs special mention, the Pondicherry special Prawns and fish dishes were really tasty. The buffet breakfast was also a good spread, catering to Indian and foreign guests.
Overall I am happy with the hotel.

Family

6/10

Pleasant

19 Aug 2019

David

ok hotel in Pondy

The hotel was nice and pleasant, the room was very large, and the staff was helpful, but the room smelled of smoke and the linen and towels were greyish.

Partner

6/10

Pleasant

02 Dec 2018

Simon

Average

We stayed here for 2 nights. The room was spacious and clean, but in need of updating. We experienced a lot of noise - both from our neighbours’ children (the interconnnecting door seemed to have little sound proofing) and the hallway (decor is predominantly tiled/hard surfaces and seemed to be an echo chamber). The bed was very hard. Good hot water but bathroom dated and the workmanship appeared amateur. Wifi was good. The rooftop pool area was spacious with plenty of loungers. Breakfast (included) was predominantly Indian, with an egg station - quality and choice average. Location was ok, a 10 minute walk from the northern end of the beach. In hindsight I wish we stayed in one of the quaint villas in the heart of the French Quarter.

Partner

6/10

Pleasant

21 Aug 2018

Verified traveler

Good location. Fairly new hotel. Room was large with three beds for three people.

6/10

Pleasant

28 May 2018

Verified traveler

Overpriced 2 Star hotel

Two star hotel at best in great need of updating.

Partner

10/10

Exceptional

27 Mar 2018

Suresh

Nice Hotel

The food, ambience and room were quite good. More importantly my kids liked the room and the overall atmosphere. The hotel staffs were very courteous and friendly too. My only worry to stay at a hotel in Pondicherry was the terrible sight of drunken men walking around and it might create an inauspicious scene to our stay. But, that didn't happen. I think the hotel staffs ensured that there is a neat space for people to co-exist. All in all a very satisfying stay for our family.

Family

8/10

Excellent

23 Mar 2018

Verified traveler

Convenient & comfortable

Hotel good, service staff could be more proactive & approachable

Partner

8/10

Excellent

04 Feb 2018

Shankar

Good if you don't require facilities

Services like swimming pool and spa were not available. They are not serious about these facilities.

8/10

Excellent

11 Nov 2017

s.shan

very good hotel with good facilities.\n

well worth the time we spent.would recommend to any travellers

10/10

Exceptional

06 Oct 2017

Verified traveler

Value for money stay for family.

The duplex type room is ideal for a family of 4. The breakfast buffet was not overboard, but quite good.

8/10

Excellent

26 Jun 2017

Dennis

Nice hotel close to the beach

I had no issues with this hotel. It is one kilometer away from the beach and the tourist attractions.

Family

8/10

Excellent

01 Jan 2017

V

Clean and rustuc hotel.

Nice hotel in a quiet location. It is rustic and not so expensive. They just charge too much for water (4 times the market price), which is not appropriate in my view.

Family

4/10

Poor

19 Dec 2016

Ak

Good but not up to the standards

The location of the hotel, facilities available and food in the tulip restaurant inside the hotel are good. Actually the breakfast buffet was very tasty except for a roach that crawled on our table. However, I appreciate the restaurant manager who was courteous and professional.The hotel has a lot of scope to improve in the concierge and front desk services. Staff are not proactive, well trained and welcoming. Overall, it was not great for the price we paid.

8/10

Excellent

06 Dec 2016

Dale

Convenient, Clean, Tasty

After checkin we discovered that the phone, safe and wifi were all inoperable. Within an hour all those problems had been rectified. There was a good breakfast offered and the evening meals that we had in the hotel restaurant were reasonably priced and very tasty. The bed was exceptionally firm to the point of painful. Every day when we returned to our room we would have to check for towels, soap and toilet paper, and inevitably we would call to get some items delivered. The service was always fast. The fridge and iron/ironing board were also very useful. The staff were accommodating and also assisted in making onward travel plans. Also Pondicherry was small enough that we could walk everywhere.

Partner

8/10

Excellent

18 Oct 2016

Selva

Hotel is pretty good.

Very good, clean room. Swimming pool is very good. Accessibility to city,shopping etc is pretty good. Only draw back or missing one is no playing areas for kids.

10/10

Exceptional

01 Mar 2016

Thomas

Paradise in Pondicherry

We had a thoroughly enjoyable two day stay at the Shenbaga in Pondicherry. Staff very friendly and helpful in every respect.
Highly recommended

Partner

6/10

Pleasant

21 Feb 2016

Aditya

Don't take a room with a shared door!

I had a room which had a shared but locked door with the neighbouring room. I could hear everything that was happening next door. The person in the room would watch TV late into the night at high volume and we just couldn't sleep. When we complained to reception, they didn't even bother asking the guest to turn down the volume - kept saying we will send someone to check the floor. Finally when I forced them to call the guest, he shouted at them saying he won't and he turned up the volume even more. The hotel seemed to be aware that guests complain about noise in rooms with shared doors but still put guests in these rooms without warning them and doesn't have staff who can handle a belligerent guest (my callous neighbour).

Family

10/10

Exceptional

30 Jan 2016

Lov

Awesome Staying Experience

One of the best hotel experiences I have had until now. The breakfast was sumptuous and the staff were very courteous. The hotel is close to the beach and provides all facilities and comfort for its customers.

4/10

Poor

06 Dec 2015

Mohana Rangan

Visit to Pondicheery

Not a class hotel. They do not know how to manage professionally.l
Vasanth Food Nd beverage Manager was quite helpful. Appreciate his efforts in greeting me the medicines that I needed.
Whole visit was wash out due to heavy rains.

Partner

10/10

Exceptional

29 Oct 2015

clifford

Very smart hotel in Pondicherry, easy to get to all the sites we wanted to see, good food at resturant,
Only been open 10 months and the staff are still in process of that final polish, which will come soon, as they are all keen and friendly.
Next time I visit Pondicherry I will try to book here again.

Partner

10/10

Exceptional

23 Sep 2015

bhanotra

Nice hotel and great location

Family

8/10

Excellent

15 Aug 2015

Eamani

3 nights in Pondicherry

As a relatively new hotel in Puducherry, this hotel is nice enough.
I guess the relatively lower price is due to its location
Although rated 4-star, service isn't top notch and could be improved.
The out door swimming pool on the 8th floor in good enough
Rooms are spacious and the bathrooms are cool

Family

8/10

Excellent

11 Aug 2015

Subramaniam

Good, but service levels can improve considerably

Overall a good hotel, but did have some issues with housekeeping services, which were resolved by room service. Good food, nice room and a fantastic location

Family

8/10

Excellent

25 Jun 2015

Arindam

Nice Stay

Brilliant service, right in the city center. Very eager to take care of their clients. Just one thought though, the rooms could have done a little better with a balcony.

Otherwise, very friendly and cozy ambience.

Family

8/10

Excellent

11 Jan 2026

Juho Heikki Matias

Decent hotel with good level of service. Restaurant, bar and breakfast of good quality. The suite was nice, quiet and clean. The only negative thing was the plastic jacuzzi, worn out and discolored. It’s definitely time to skip it!

Partner

4/10

Poor

05 Mar 2025

Verified traveler

Médiocre

L'hôtel est juste beau à voir sur les photos car en réalité, il manque de propreté et surtout les photos sont très bien retouchées, attention.
Le personnel n'est pas respectueux envers la clientèle, ils peuvent vous faire attendre 30min pour avoir une fourchette ou un verre de jus.
Dans les chambres, la propreté est à désirer et le personnel est très lent lorsque vous les sollicitez.
le comble : la piscine est dangereuse, surtout si vous avez des enfants. le carrelage de la piscine est cassé et peut blesser gravement vos enfants, ce qui a été le cas pour ma fille qui s'est ouvert le pied à en beaucoup saigner. Aucun dédommagement ni aucune action de la part du management resté béat face à cette situation, ils n'avaient même pas de trousse de secours et le comble, ils vous demandent si vous n'avez rien apporté avec vous pendant votre voyage !
Le tarif ne vaut pas le service rendu, si tant est qu'il vous soit rendu un quelconque service. La qualité n'y est pas.
Très déçus de notre investissement.

Friends_and_family Family

4/10

Poor

08 Jan 2024

Jean François

La propreté est vraiment sommaire.
Le personnel n est pas tres accueillant et sont sur votre dos à la recherche de pourboire.

Friends_and_family Family

8/10

Excellent

20 Aug 2019

Verified traveler

Para una noche de paso