Name: Courtyard by Marriott Surat
Address: EARTHSPACE Opp ONGC, Next to Toyota,Limla -, - 7, Surat, 394510, IN

10/10

Exceptional

29 Jul 2026

Ravi

Ms Urvi at reception is very helpful and courteous, her gesture at reception is admirable, I think every 5 star hotels or companies should have such a lively staff to welcome guests

10/10

Exceptional

29 Jan 2026

Rowena

Everything was excellent. One night someone banged on our door at 11:30pm. We didn’t know who it was. Staff was helpful in helping us.

10/10

Exceptional

25 Jul 2025

Debdutta

Shreya , Sangita and front desk manager Mr Pankaj full full all the need full and the behaviour of them is excellent

Business Partner

10/10

Exceptional

01 Jul 2025

Carlos Manuel

I would like to thank all the staff in the hotel every one was really helpful n attending

Leisure Self

10/10

Exceptional

01 Mar 2025

Laura

The staff were amazingly helpful, with getting my room ready after I arrived much earlier. As someone who works in hotels in Australia, i can appreciate how challenging it can be. The buffet was lovely, and Charcoal too.

10/10

Exceptional

20 Feb 2025

RAKESH

Good and great

Good and very nice Breakfast full of variety and freshness.

Cheff there are very helpful in providing the requested dish.

All good and restaurant is matter of great comfort with Milk tea in clay cups.

Business

10/10

Exceptional

30 Jan 2025

Verified traveler

Excellent service and stay at Courtyard.

We stayed at the Courtyard by Marriott Surat for nearly two weeks and had a very enjoyable stay. The staff, especially Anjali, went over and above for us, and in particular made the stay pleasant for my elderly parents. We would definitely recommend this hotel to others.

Friends_and_family Family

6/10

Pleasant

22 Jan 2025

Hetal

The hotel was not very clean and so many mosquitoes in the reception at the evening.
Plus the service was not good.
I had guests who were going to check in I booked the rooms for them, and one of the staff from reception asks them to pay our morning bill of breakfast, it was unprofessional as I was staying there so I’m supposed to clear before I check out the rooms are on my name.
My guests were just checking in so how come they asked to pay someone else’s bill.
The service is not good they are very unprofessional.
And at night they don’t even answer the phone at the front desk, I had to go downstairs and when we complained they don’t even bother to say Sorry.
Manager should have some training how to behave with the customer and be more polite.

Thank you

Leisure

6/10

Pleasant

20 Jan 2025

Zacharoula

The rooms were old, soap limited, towels limited and old and greyish but were supposed to be white. To many ants biting us and mosquitoes inside hotel management blames it on the sighing in area but did nothing. Food was good and service in dining room was very good
No gift shop. Coffee shop was great

Leisure Family

8/10

Excellent

17 Jan 2025

MD

Value for money

5th time staying at the hotel. Service is always very good. Will go back for sure. Management needs to improve maintenance and cleanliness of carpets, sofa covers and overall.

Business

10/10

Exceptional

14 Jan 2025

Mohmed Faiyaaz

Everything was perfect but no balcony

Leisure Family

10/10

Exceptional

10 Oct 2024

Harish

Newer Property & good rooms and amenities. Only issue is it was a little to far from any action. However, good hotel, with good restaurant, and clean

Leisure Self

10/10

Exceptional

03 Apr 2024

Saumiin

Good place to stay in Surat. New and clean.

Leisure Family

6/10

Pleasant

11 Mar 2024

Maulik

Hotel is not 5 star rated, food is very poor and room is not comfy as per brand marriot

Business

2/10

Poor

24 Feb 2024

tushar

DutyManager
Wed, Feb 21, 12:16 PM (3 days ago)
to PARIKHTS, FOM

Dear Sir,

Namaste !!

This is regarding the amendment of your room reservation, The actual room was booked from 20.02.2024 to 24.02.2024 and due to Mosquito problem and muddy water problem in the bathroom guest wanted to relocate to another hotel and wanted to checkout on 21.02.2024 only. We have done the changes and we will charge only 1 night to expedia and for rest refund you have to communicate with the expedia and they will initiate.

Warm Regards

Shailesh Bandal
Asst. Front Office Manager

O 261.414.5555 M 951.2028.490 re

COURTYARD BY MARRIOTT SURAT

Earth space, Hazira road

Surat, ST 394510

courtyard.com

cid:[email protected]

10/10

Exceptional

23 Jul 2023

Verified traveler

Stay was comfortable Rooms are neat and clean very friendly staff at courtyard by Marriott Specially thanks to Shivani at front desk she was courteous and helpful

Friends_and_family Family

8/10

Excellent

17 Mar 2023

Jose Pablo

Good

The hotel is very good for the city.
Gym is good and restaurant people are nice.
Good food.

Business

2/10

Poor

24 Dec 2022

chetan

There is mold in the bathroom screen facing the bed! What kind of hotel allows mold to gather in the bathrooms? If there is mold then all other cleaning is irrelevant! The location of the hotel is in the middle of no where. You ask the hotel for help to get a cab/Ola/Uber, they will gladly direct you to hotel cab services for which they will charge you 5x-6x more. Imagine paying Rs1200 for a 5Km ride!
Find another place even though it might not have a brand name.

Leisure Partner

8/10

Excellent

03 Aug 2022

Shreya

NA

10/10

Exceptional

26 Nov 2021

Piyush

Extraordinary hotel

I must say - amazing hotel, great food, best rooms and all praises for the staff. Don’t forget to have dinner at charcoal

Business

10/10

Exceptional

17 Nov 2021

Verified traveler

A hotel with very good vibes .. open spaces everywhere ... and the rooms are very tastefully decorated ... very good rooms

Business Friends

2/10

Poor

20 Sep 2021

Hetanshu

I recommend to all
Don’t use this hotel because this is not Marriott
I get very bad experience on their duty manager and has one women she has Kayati eyes
Sorry explain her like this but I don’t remember her name

Leisure Family

10/10

Exceptional

15 Feb 2020

Varun Kumar

All the staffs are so friendly and chef Biswajit I just amazing .

Business

2/10

Poor

13 Jan 2020

Verified traveler

Rooms was very clean but requested cake and decorative towel in the room as they offered for honeymoon and I called hotel 2 weeks prior to make sure they do it and when I walked in the room it wasn’t done so I talked to SaJan at front desk and he just simply said I’m sorry. Foot at coco restaurant/buffet is awful taste less food and too pricey. It’s better to go eat at vr mall it’s 5 minutes from the hotel. Customer service is not so great even Arpita at time of check out was not too nice and smiling careless her pants zipper were half open not to say it my wife even noticed it.

Leisure Partner

8/10

Excellent

06 Jan 2020

Janesh Harish

Clean & Tidy

Great service! The staff are kind and packed me breakfast to go. The hotel is also clean and tidy.

Friends_and_family Family

10/10

Exceptional

23 Dec 2019

Rajeev

Everything was great. Just that there is not much around. But was ideal for my purpose.

Business

10/10

Exceptional

06 Dec 2019

Verified traveler

I have traveled all over the world and stayed with many hotels.
This property was excellent in every way, the standard, cleanliness, food quality and range.
What really made our stay was all the stuff and I mean all they went way beyond there duties.
I would go back to this hotel again & again no question.

Leisure

10/10

Exceptional

14 Oct 2019

Verified traveler

The staff is very helpful and very warm. They are helpful as well such as to get a cab to go to the city . They are also very caring about our stay there and are willing to help at all times. Very good attitude indeed.

Leisure Self

8/10

Excellent

22 Jul 2019

SURBHI

Pro: The service is excellent and the staff makes sure to make the guests feel looked after.
Con: The hotel is in the outskirts. Traveling to and fro from the city is inconvenient.

Business Family

8/10

Excellent

21 Jul 2019

Krishan

Stay at Marriott Surat.

The stay was not that good as I stayed a privious night in Marriott, Hyderabad.
The stay at Marriott Hyderabad was excellent and I was expecting a similar stay at Surat but it wasn`t. The stay in Marriott Surat was like any three-star other hotels.

8/10

Excellent

28 Jun 2019

Prabhakaran

Quite & comfortable stay

It was a short stay and Good and comfortable

10/10

Exceptional

13 May 2019

Verified traveler

Extremely clean property and very friendly staff. Property is located at the outskirt of the city closer to the airport.

Friends_and_family Family

10/10

Exceptional

29 Apr 2019

Verified traveler

Very well maintained. Room was well lit. Peaceful. Staff was excellent. Special mention of Vishal (front desk). Amazing hospitality

Leisure Family

10/10

Exceptional

29 Apr 2019

Verified traveler

The service and attention to details was beyond reproach . An excellent Stay .
The only problem is getting a Taxi in peak Hours to get into town .

Business Family

10/10

Exceptional

01 Apr 2019

Verified traveler

Staff was cooperative.swimming pool is nice and rooms are clean and well done.

Leisure Friends

4/10

Poor

21 Feb 2019

Verified traveler

Housekeeping was pathetic. The restaurant staff was courteous and warm

Friends_and_family Family

8/10

Excellent

17 Feb 2019

ismail

Wonderful hotel, not so wonderful location

Very nice hotel, and great quality for a Hotel in india, comfy bed, great batthroom, good facilities in room including a microwave and fridge, only down side is the local area, which is largely industrial and surrounded by an oil refinery, with nothing really close by, great if you are transiting from Surat airport. A 35 min taxi ride in to downtown Surat

Partner

4/10

Poor

12 Jan 2019

Verified traveler

water in bathroom was bad as soap applied on body was not removed even after several attempt. You feel soapy after bath. WC was making noice. Not rectified despite of complaints several times to reception staff.

10/10

Exceptional

03 Jan 2019

Verified traveler

The hotel was elegant and clean. Staff was very attentive and made my stay comfortable.

10/10

Exceptional

02 Jan 2019

Verified traveler

being in Surat I expected till better food like Fafda and jalebi ,And of course ponk well these is the delicacy of Surat , Even Undhiyu
they should keep more items for vege and jain

10/10

Exceptional

17 Dec 2018

Verified traveler

Nice Hotel and ambiance good staff very good Breakfast

10/10

Exceptional

17 Dec 2018

MUKUND

good stay

it was a good stay,cordial staff.They upgraded to club room on pool side.Very good neat & clean room .Given the chance i will prefer to stay again their

Family

10/10

Exceptional

17 Nov 2018

Jayesh

I really enjoyed my stay here. It was very convenient and ambience was amazing. Awesome view from my hotel room. I interacted with duty Manager Tanvir and I must say he really made my stay easy and relaxed. Overall, all staff members are good. I am from USA and I can say it really met the standard. (or exceeded) Pool side dinner experience was awesome.

10/10

Exceptional

21 Oct 2018

Farhan

best hotel close to airport.

excellent stay, great experience. cordial and caring staff.

10/10

Exceptional

17 Aug 2018

saikat

It was good...

Partner

10/10

Exceptional

27 Jun 2018

Jatin

Fabulous stay amongst all the hotels I have stayed so far in India

8/10

Excellent

27 Feb 2018

Nilesh

Best food in Surat

Yes, you can take this hotel seriously.

Family

10/10

Exceptional

11 Feb 2018

Verified traveler

Newly commissioned property

During our stay, Hotel has organised grand opening and was great experience to be there as guest on such occasion. Property though far from main city of Surat, its ambiance takes away all \"cons\" of being so from your mind.

10/10

Exceptional

28 Jan 2018

Kundan

Very nice away from the city nice and quite

A very nice hotel, liked the security when entering hotel you felt save. Staff are we nice kind and helpful and freindly. A very good complimentry to the chef who serverd us in morning breakfast sorry forgot his name very kind and helpful and made us the breakfast we wanted. Over all the staff was very nice. Found the was very clean too, would recommend to friends and family.

10/10

Exceptional

07 Jan 2018

Verified traveler

I would stay with this property again.

I stayed with the facility for a day only, having said that, they live up to the Marriot standards. Nothing exceptional experienced during my stay but I can certainly say the hiring was done right so was the training. The breakfast could have been slightly better.