Joyful Star Hotel Pudong Airport chenyang

10/10

Exceptional

06 Mar 2026

Ishtpal

Helpful, English speaking staff.

Self

10/10

Exceptional

05 Mar 2026

Nathalie

Great value for money. The only thing we were disappointed with was that our room was clearly missing a fridge. If we stayed longer than 2 nights we would have requested to move but for a short stay was fine.

Clean, tidy, great location for getting to and from the airport

Partner

10/10

Exceptional

05 Dec 2025

Valentino

Everything were good except the airport transfer part. I booked this hotel because it stated it was only 9 mins away from the Pudong Airport and we had an super early flight so I decided to book but when check in time, we were told that the whole journey to airport was 45 mins because they need to pick up other people from there other 2 hotels which I was not told when I asked them about airport transfer couple months back. Other then this, the place is clean and comfy.

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Jigme

Thank you for making my stay so seamless after a long flight. Sun Jia and her staff was amazing. Thank you for packing up the breakfast in morning. Amazing staff in the front desk

10/10

Exceptional

29 Nov 2025

Elaine

I’ve received the utmost welcoming hospitality staying in this hotel. Small but compact and efficient. Will definitely come again. The shuttle bus is real and always on time!

Business_and_leisure Family

8/10

Excellent

14 Oct 2025

Peter

The airport shuttle was not easy to find, and this is the only thing that needs improving; that is, how they describe where to get the shuttle within this huge airport.

Leisure Self

10/10

Exceptional

29 Sep 2025

Keith

Top class and very convenient

The hotel is excellently appointed and the free shuttle service to and from the airport is excellent and can be used to link with the Shanghai Subway during your stay as well as to and from Pudong Airport. Everything was spotlessly clean and, apart from lack of coffee, the kettle and tea tray was also greatly appreciated. The surrounding shops and restaurants gave plenty of scope to feed yourself and the complimentary tea in the reception area was a superb little touch. Very reasonably priced for the standard and what you got. You would do well if you found better value for money.

Self

10/10

Exceptional

26 Aug 2025

Xiaodong

Amazing service and location for one night overlay.

Leisure Self

10/10

Exceptional

16 Jul 2025

William

301''305staff good and helpful

Family

10/10

Exceptional

14 Jun 2025

ROHAN

Great airpirt hotel.

8/10

Excellent

11 Jun 2025

Teck Ann

Comfortable room but would appreciate if it was fitted with USB sockets for charging of phones, etc.
Fairly decent breakfasts provided.

Leisure Family

10/10

Exceptional

07 Jun 2025

Jianhua

This is a very simple, but very good place to stay. The front desk staff are friendly and the shuttle service is on schedule.

Leisure Self

10/10

Exceptional

05 Jun 2025

ROHAN

Fantastic property. Great staff. Convenient location surrounded by many shopping & dining options.

Leisure Friends

10/10

Exceptional

05 Jun 2025

ROHAN

What a gem of a property. Free airport shuttle. Modern interiors & rooms. Great staff who are very helpful. Great buffet breakfast on the 2nd floor. Only gripe I have is that some of our group rooms had soft beds, some rooms had hard beds. Other than that - great stay!

Leisure Friends

10/10

Exceptional

04 Jun 2025

Cheong Ki

The location is great. Staffs are nice. Free shuttle bus. Room is spacious and clean.

Leisure Family

8/10

Excellent

31 May 2025

Thomas

Old looking outside and area

10/10

Exceptional

31 Mar 2025

Kamin St Claire

The staff was super helpful and accomodating with our check-in/ check out. Fantastic rooms and hotel ammenities. Location was perfect for us for a quick lay over in Shanghai, with many local spots around. If you’re staying for more than a couple days - it was a 10 mins Uber to closest station and 45 mins on train to city center. Overall extremely happy with everything. Airport shuttle was also easy and efficient

Leisure Partner

8/10

Excellent

26 Mar 2025

Chi-Kong

Good.

Leisure Partner

8/10

Excellent

18 Mar 2025

Teck Ann

It provides free shuttle to/from the property to the airport!

Leisure Family

8/10

Excellent

15 Mar 2025

Teck Ann

Modern facilities. Would have been even better if USB power points were available.

Leisure Family

8/10

Excellent

15 Feb 2025

Felina

Very clean hotel but very loud because of the trucks driving around. My neighbor was loud and I could hear everything which disturbed my sleep

10/10

Exceptional

14 Jan 2025

Zhimin

Hotel with great and reasonable Price at PVG

The hotel was innovated, it is much better the condition 7 years ago. The shuttle service to PVG was on time. There are so many local restaurants nearby the hotel, some restaurants open 24 hours, so convenient. By the way, the lady with employee number 303 is very friendly and helpful.

8/10

Excellent

14 Jan 2025

Robb

Perfect for what I needed.

10/10

Exceptional

13 Jan 2025

Camellia

Very good service, convenient airport shuttle from the facility, accessible nearby public transportation, and tasty breakfast

6/10

Pleasant

14 Oct 2024

Hanna

The customer service was not that great.

10/10

Exceptional

01 Oct 2024

Steven

Excellent value, shuttles from airport and to Disney were great. Lots of restaurants and shopping nearby.

Leisure Partner

10/10

Exceptional

25 Sep 2024

Fang

This hotel is clean and safe. The front desk is very helpful and friendly. The price is quite reasonable. Free shuttle to/from airport and free breakfast are good bonus. My stay is 5 star experience.

Self

8/10

Excellent

20 Sep 2024

Han

Front desk are very friendly and nice but room service wasn't so nice when we stayed in, no facial tissues in the room.....hahaha. street noise is not isolated from outside.

Friends_and_family Family

10/10

Exceptional

12 Jul 2024

Allen

Good

10/10

Exceptional

28 Jun 2024

Peter

Excellent staff at check in.
Went above and beyond to try abd help me with airline problems online.
A pleasure extremely good value.
Thankyou

Leisure Self

10/10

Exceptional

22 Jun 2024

Jeanette

The room was very large, had a strong aircon and the bed was super comfortable. Felt like sleeping on a cloud. It was a great choice for an overnight layover. The room was very clean as well. The only thing missing was a small fridge. Their breakfast was good enough. They also had a convenient and free airport shuttle that picked us up late at night. I would happily stay here again.

Leisure

8/10

Excellent

25 May 2024

Xu

When you enter the lounge maybe understate the property.

Friends_and_family Family

6/10

Pleasant

20 May 2024

Lorelie

i like that they have free bus transfer from and to the airport

10/10

Exceptional

16 May 2024

Saixia

Good location and the service is very good.

Leisure Self

10/10

Exceptional

15 May 2024

Peirong

Staffs are really nice. Breakfast has a lot of choices. Steamed vegetable buns are delicious. They are handmade by their kitchen staffs every morning. Enjoyed!

Leisure

10/10

Exceptional

23 Apr 2024

Teresa

We had a family room. Good experience there.

Leisure Family

6/10

Pleasant

27 Mar 2024

lucy

It’s almost impossible to get the pickup service but dropping off is very good.

Leisure Partner

8/10

Excellent

13 Mar 2024

Willie

The shower was not working that well

Leisure Self

10/10

Exceptional

12 Mar 2024

Verified traveler

Great Transit Hotel

I had an overnight layover in Shanghai and decided to get a hotel nearby and this came up as one of the affordable options with shuttle to and from the airport.

Nice, little hotel. I got in around 10pm at night and was quickly checked in and told about what time to be ready for the shuttle to the airport the next morning.

Room itself was clean and comfortable; bathroom had the basic amenities like soap and shampoo (grapefruit and they smelled great!). Water flow was strong and warmed up quickly. It's so nice to be able to freshen up before continuing my journey.

In the morning, the same staff who checked me in the night before already prepared a paper bag of breakfast to go (since I was leaving before official breakfast started). Amazing service!

Took the free shuttle back to the airport and off I went.

Self

10/10

Exceptional

07 Mar 2024

Matt

Great staff, easy transfer, comfortable room

Leisure

10/10

Exceptional

30 Jan 2024

Mitchell

ideal stay for airport.

After 4 weeks of travelling the last thing i wanted was a plane delay and hours stuck in the airport, booked the hotel and immediately got full details including photos of the free shuttle service from the airport.
A short 15 minute drive and arrived at the hotel, met by a wonderful freindly lady on reception (who could also speak english which helped immensely)who allowed me to check in early and offered me breakfast, later on also advised me on where to go for local shops and booked me on the free shuttle later back to the airport.

My flight ended up cancelled and unfortunately the night receptionist wasnt as fluent in english so i couldnt get any assistance with extending my stay at the hotel so left for the airport to sort out my flight.

Clean amd comfortable room, shops and restaurants within walking distance , free airport shuttle service both directions , hotel dont quite look like pictures but all in all a great alternative to the airport allowing a decent sleep and freshen up.

Self

8/10

Excellent

18 Jan 2024

Lin

They have Suttle bus to pick up the guests. The room is smaller than the posting, but clean and neat. The bed is comfortable. The breakfast provides the variety of options.

Friends_and_family Family

8/10

Excellent

09 Jan 2024

Sarah

We had a lovely stay, staff helpful but the location is best suited just for the airport. Had to book taxis to go into Shanghai itself to explore. Plenty of places to eat around the hotel though

Leisure Family

4/10

Poor

28 Nov 2023

Wei Hua

Shuttle bus is good, but it's noisy

Leisure Family

10/10

Exceptional

23 Nov 2023

Ling

staff is friendly. everything is good. great value.

Leisure Self

10/10

Exceptional

24 Oct 2023

Xingniu

Great!

Leisure Self

8/10

Excellent

22 Oct 2023

Graham

Hotel needs to makes guests aware before arrival of exactly where they can board the hotel courtesy bus at Shanghai Airport arrivals.. In fact, we did not even know that the hotel had an airport courtesy bus and it cost us an expensive cab trip to get from the airport to the hotel. Would have been far more satisfactory to know where to board the hotel bus at the airport, and the hotel's airport schedule. Staff were helpful, however, despite the language difficulties.

Leisure Partner

10/10

Exceptional

20 Oct 2023

Ishitta

Staff was helpful, room was spacious and clean, food was good, and the free airport shuttle was convenient. There is also a bus stop right outside the hotel that goes to the closest subway station so commute was very simple.

Business_and_leisure Self

8/10

Excellent

17 Oct 2023

Hu

All good.

Business Self

8/10

Excellent

16 Oct 2023

MANISH

The hotel is abit far for the main Shanghai area but it’s best for one nice stay if you have transit flight .
Most of the hotel staff were awesome except few. Best staff of the hotel was Sun Jialing, her hotel employe number was 305 . Her customer service was exceptional . Definitely recommend her if you want any personal assistance.

Business Friends

10/10

Exceptional

12 Oct 2023

Trevor

For a stopover it was perfect. Staff were super friendly, allowed me an early check-in and great breakfast. Surrounding area had loads of good eating places too. Shuttle service easy to organise and bang on time

Leisure Self

10/10

Exceptional

28 Aug 2023

Joanna

It is very close to the airport and it is very reasonable price for us to stay a night there. The room is clean and comfortable.

Leisure

10/10

Exceptional

08 Jul 2023

Weijian

Airport pick-up took too long time

Self

8/10

Excellent

15 May 2023

chiranjiv

They smile and listen to you

The lady at reception was really good . Spoke English which was help . When she realise we booked king bed by mistake instead of two single beds . On requires of two single beds she upgraded us to family room . She was kind . I forgot her name . She was at reception on 13th May evening around 9-10 pm when we checked in .

8/10

Excellent

18 Mar 2023

Kun

Very clean facility, friendly staff

Leisure Self

8/10

Excellent

09 Feb 2023

Zongjun

Closeness to airport. Staff helpful.

Leisure Self

10/10

Exceptional

22 Sep 2022

Andrew

Excellent airport shuttle service!

Leisure Self

10/10

Exceptional

06 Mar 2022

yi

Very convenient to airport.

Leisure Self

10/10

Exceptional

16 May 2021

Verified traveler

It is a nice place to stay. Staffs are very friendly.

Leisure Family

8/10

Excellent

05 Mar 2020

Verified traveler

Quite good condition for an excellent price. Shuttle service is quite convenient.

Friends_and_family Family

8/10

Excellent

29 Feb 2020

Verified traveler

It’s was a very cosy set up and very clean. I would stay there again.

Leisure Self

8/10

Excellent

07 Feb 2020

Verified traveler

Friendly, helpful, pick-up & drop off very well scheduled

Friends_and_family Family

10/10

Exceptional

06 Jan 2020

Verified traveler

It was better than expected. Very clean, quiet close to many restaurants.

Leisure Partner

8/10

Excellent

02 Dec 2019

Verified traveler

Free shuttle bus from airport. Shuttle bus to airport allows easy connection to train lines. Near food and convenience shops.

Business Self

6/10

Pleasant

30 Nov 2019

happytraveller

We enjoyed their breakfast. The staff were courteous and kind to offer us tea as soon as we arrived. One staff even escorted us to our suite. We were picked up from the airport upon arrival and dropped us to the airport the next day to our connecting flight. With this price, you don't expect a new building with a nice carpet flooring especially the hallway.

Friends_and_family Partner

10/10

Exceptional

26 Nov 2019

Mario

Good service staff, clean rooms, customer pick up and drop off to airport are excellent.

Leisure Partner

10/10

Exceptional

11 Sep 2019

Verified traveler

They have a system and everything works accordingly.

Leisure Self

8/10

Excellent

09 Sep 2019

Judy

The front desk used google translate or something similar when I asked about air conditioning. Very effective.

Leisure Family

8/10

Excellent

04 Sep 2019

Verified traveler

Nice clean room good location and free shuttle bus service

Leisure Self

6/10

Pleasant

03 Sep 2019

Verified traveler

Decent airport hotel

No frills but fine for a night and close to the airport. The receptionist was very nice and spoke decent English.

I had a problem with the address and was left by the taxi at another hotel as it was not possible to find the hotel by using the address at hotel.com in English. This was a less pleasant experience as a female traveling alone in the night with limited internet access and no Chinese skills, so please find and use the address in Chinese.

Self

10/10

Exceptional

23 Aug 2019

Verified traveler

clean and comfortbale, essy to get shuttle from sirport to the hotel

Friends_and_family Family

2/10

Poor

31 Jul 2019

Verified traveler

Hotel was not updated and you guys charge me double the price and do not refund me my money I would never use a Expedia Again!!!!!!!!!!!!’

Friends_and_family Family

2/10

Poor

30 Jun 2019

DISSAPPOINTED

Hotel was not in a good location, it was raining heavily when the taxi dropped us there, the floor at the front desk was flooded with water and some lady attempting to dry it was not doing a very good job, very dirty carpets, small dingy room, no air conditioning, language barrier didn't help as the translator's accent was super strong. Checked in and checked right out and booked a different hotel. Don't waste your money, you will be very disappointed. Was the worst experience I have had booking with Expedia. Also the address Expedia has for the hotel is wrong, there is no morningside rd, the street is chenyang rd, taxi couldn't find it and cost us much more searching for it as google is not allowed. Major hustle.

Business_and_leisure Family

10/10

Exceptional

24 Jun 2019

Helen Dale

Good value for an airport hotel

Good no frills airport hotel.. Prvided free airport pickup.

6/10

Pleasant

16 Jun 2019

Verified traveler

It was OK.but the location is at busy road, very noise.

Leisure Family

6/10

Pleasant

12 Apr 2019

Ian

Shuttle service both ways were on point! Both drivers were very kind and helpful. Front desk agent at check-in was not welcoming but did her job. My room however was unable to provide me a good night rest before my 14 hours flight on the next morning. It located right beside the elevator and was horribly noisy. There was no external window facing outside of the building from my room but a fake window directly facing the corridor. Due to the odd position of the curtain, it was unable to block the light from the carridor but allowed it to shine directly into my eye while laying on the bed. I could hear the noise of the elevator and from the corridor all night long. It sounded like something hit the wall beside the bed when the elevator started or stopped. The mattress was also way to hard for me and I could feel the springs poking my back while trying to sleep. I gave up on breskfast as the restaurant was filled with tons of teenagers who were on some kind of school field trip so there was no comment for breakfast. Well... By all means, it was a very cheap hotel which provide a room with bed, private shower, and round-trip shuttle. Quality may be lacking but I got what I paid for. It was better than stay at the airport lounge while having a 10-hour layover, but it definately didn't provide me a good quality rest. If you concern about rest.well, I suggest you look somewhwere else. If you decided to stay here, remeber to ask a room away from the elevator.

Leisure Partner

8/10

Excellent

09 Apr 2019

Sie

near restaurants, markets and free shuttle to airport, disney

Leisure Family_with_children

8/10

Excellent

04 Mar 2019

Wei Peng

A Delight to/from Airport

They give early check in and late check out. This is really helpful especially your flight arrival/departure fall in odd hours!

10/10

Exceptional

02 Mar 2019

Wei Peng

Pleasant stay with delight

Extended check out till 6pm is most welcome with free shuttle bus every hour to/fro airport

6/10

Pleasant

23 Jan 2019

Verified traveler

So-so @ best

Was unable to communicate with the staff about arranging a taxi to pick me up from the airport as no one followed up with me from hotels.com (only a phone number for hotel was given and I was unable to call from another country). The room was ice cold and took quite some time to heat up. The front desk person, who didn’t speak any English, continues to call 3x around 3 In the morning to say that I needed to pay for the room which I thought I had already done so downstairs. The food at the breakfast buffet was just okay at best and I wish I would have chosen a better hotel to stay at in the end.

8/10

Excellent

20 Dec 2018

nathaniel

sample pudong

ok
Area is nice with lots of grocers and restaurants

8/10

Excellent

03 Dec 2018

Makenzie

We stayed here on our layover from the airport to Bangkok, they had a free shuttle which was perfect. Once we finally found the shuttle it was about a 30 min ride to hotel, not bad. They had continental breakfast but we had to leave back to the airport before they opened :( overall nice rooms and clean. Had an interesting experience walking out to find food that night!

Partner

6/10

Pleasant

02 Dec 2018

Stephen

Modest hotel

Convenient, but very modest rooms.

8/10

Excellent

05 Nov 2018

Bernice

Fine hotel, less wonderful location

The hotel was clean. The staff were very friendly and helpful. Breakfast was a buffet of foods I'd expect for lunch or dinner at a Chinese restaurant in the US or Europe: fried rice, stir-fried & steamed veggies, steamed dumplings, fried fish, chicken, pork, corn on the cob, sweet potato, etc. It all tasted good; was just unusual for my husband & I. The free shuttle to the airport gave us a way to get to the metro without paying. We also took a cab to the nearest metro station. That cost about 25 yuan.

Partner

2/10

Poor

21 Oct 2018

Verified traveler

no body was availble at the airport for pick up and no help from the staff to guide us correctly.

10/10

Exceptional

04 Oct 2018

James w

Great hotel

This is a good comfortable hotel no cigarette smell good breakfast and every comfortable for the price those wh complain are stupid shuttle bus excellent and on time

Friends

6/10

Pleasant

29 Jul 2018

Olumide

Hotel and room was smelling like a cigarette factory, mosquitoes everywhere and in the rooms, the area and location not good as well we’ve stayed at the other location before and my wife wanted to try this location!! BIG MISTAKE, will not stay here again.

Partner

8/10

Excellent

26 Jul 2018

Verified traveler

The hotel provided good transportation to the airport and the breakfast menu had improved. The only downside was our room had quite a bit of mold near one side of the window.

8/10

Excellent

09 Jul 2018

Verified traveler

The hotel room was clean and there were many places to eat around the hotel.

8/10

Excellent

08 Jun 2018

Verified traveler

Good experence

Nice,easy and comfortable place to stay for one night and transfer to another flight the next day

2/10

Poor

06 May 2018

Pierson

Awful experience

Dirt environment and noisy, not a good location to stay.Its far from the airport, but mentioned on its site that it's very close.People don't trust

8/10

Excellent

28 Apr 2018

ed

nice hotel. Airport shuttle is very reliable.

Late arrival and check-in but the airport shuttle came to the airport and picked us up in the midnight hours.

8/10

Excellent

10 Apr 2018

Tracy

No fridge, no window, no worries.

Very happy with our stay at this hotel. It is confusing to get to as the hotel is listed under 2 different names and shows 2 different addresses, it is the one hotel. Joyful Star Hotel - Disneyland Chenyang and Joyful Star Hotel - Pudong Airport are the same place. Location is perfect, shops and supermarket around the corner, free shuttle service to and from Disneyland and Pudong Airport. Breakfast is basic buffet, Asian style, included in room price. The bed in the room is extra large and comfortable, with 2 very nice pillows each. Our only small issue was that this non-smoking hotel smelt of smoke and in particular, our room smelt quite bad from smoke. The shower was great with a large rain shower head, our best shower out of all the hotels we have stayed at on this trip. There was no fridge in the room which may have been a problem if we had been staying longer and our room was on the inside of the hotel, so we had no window, only a curtain covering a \"window\" to the corridor. A/C worked well and was quite chilly. 100 Yuan taken at check in for deposit, don't forget to keep your receipt. Overall this is fantastic value for money and we would not hesitate to stay here again.

8/10

Excellent

22 Mar 2018

STAVROS

a basic hotel, absolutely decent for the money, the room was clean and had plenty of space, the staff friendly and helpful, a surprisingly good selection of small chinese restaurants/fast food nearby. taxis available 24 hours. wifi not so satisfactory.

8/10

Excellent

06 Nov 2017

Verified traveler

Fine place for overnight, convenient to good food. Friendly staff.

10/10

Exceptional

08 Oct 2017

Jennie

Stay at Joyful Star Hotel

Was a nice basic hotel. Good for the price. Comfortable bed with clean environment.

10/10

Exceptional

29 May 2017

Verified traveler

convenient

no matter how late you check in, if you need a transfer to pudong airport at anytime, you can simply jot down your prefer timing on the paper. and it is free of charge! staff are helpful and nice. will definitely stay here again :)

2/10

Poor

12 May 2017

Bob and Mary

Terrible hotel close to nothing.

Room was dirty. Rug had too many stains. Had to take a taxi to get to subway. Breakfast was a disaster, worse we ever had in China. Food made my wife sick! Language was a problem even when we used our English - Chiness translate book. Front desk had to difficult a time understanding BUS or SUBWAY. Was it on purpose?
Mattress was a boxspring with a way to thin pad on it. Boards came through pad which made it too difficult to sleep. Other hotels use a box spring, but not with this thin a pad. If rug was clean we would have had a better nights sleep on the floor

Toilet did not work: water tank valve kept sticking which prevented tank from filing. We had to remove tank cover and tap valve to get water into the tank before flushing

A/C did not work. A/C also provides heat in winter which probably means you will freeze your can.

DO NOT STAY HERE!!!!

4/10

Poor

15 Apr 2017

Irah

Close to the airport w free shuttle

Good only if you want to be near the airport, the other Joyful star is much better , Joyful Star 1 as rooms are renovated. Nothing much in the area. Easy transport to Disneyland.

Family

8/10

Excellent

10 Apr 2017

Perry

Good for airline connection

All of the previous reviews are true. The room smelled faintly of smoke, my shower didn't fully work, there was only Chinese tv. The staff spoke no English. Hookers had their cards under my door. However, as a 40 year veteran of travel this place was great value!'58AUD! The shuttle airport was free, and you get it near the exit of Terminal 1, near info counter, not outside. They had my name and I didn't even book ahead! The shuttle is free and goes to a schedule. I thought this place was ok. The breakfast was good- the pork buns were yummy.