Name: Hotel Aqua Citta Naha by WBF
Address: 3-2-20 Maejima, Naha-shi, Okinawa, Naha, 900-0016, JP

10/10

Exceptional

05 Aug 2026

Cindy

Nice hotel. Close to airport. Easy to park rental car.

10/10

Exceptional

05 Aug 2026

Ayat

Amazing staff, so friendly and welcoming. Clean hotel, comfortable stay, all in all amazing hotel and hospitality

6/10

Pleasant

05 Aug 2026

Leonard

Breakfast was good.
Lounge access was not worth it, no value and out of food by 7:30. Lounge access was 7-10.
Pool charges extra for 7-10 access.
Overall 3stars.

10/10

Exceptional

04 Aug 2026

Dominic

Great location, all the staff that I've encountered with were friendly and helpful. Paying extra for breakfast and club lounge access was worth it. It was really convenient to have the amenities at the lobby.

Kokusai-dori was about a 10-12 min walk. The monorail is also a short walk and easy to navigate to and from the airport. There are many restaurants around the area and Family Mart is right across the street. I would definitely stay here again.

10/10

Exceptional

03 Aug 2026

Dominique

Gray hotel and amazing breakfast

6/10

Pleasant

23 Jul 2026

Victoria

My husband and I decided to book a staycation down in Naha in the middle of summer. We had the intention of booking a place specifically for the pool so we could lay out in the heat and enjoy the sun and swimming.

While the pool was clean and had a nice view as pictured, there was absolutely nowhere to sit. There were barstools far off to the side outside of the pool area, but other than that, I guess you were expected to either swim or sit on the floor. This was super disappointing and made the pool area very unwelcoming.

Furthermore, the pool started to charge people a fee of ¥3000 after 7 PM including guests staying at the hotel. Also another let down.

On the upside, the hotel was clean and in a decent location.

8/10

Excellent

19 Jul 2026

ALICIA

Breakfast was great with such a wide variety of items. Room was clean. However the pool hours are a bit inconvenient. The pool closes at 7pm and you need to pay to get in after that. Therefore, we got to use the pool once for about 15 minutes and we stayed 4 nights. Honestly, might as well have stayed at a hotel with no pool.

Partner

10/10

Exceptional

18 Jul 2026

alberto

Very nice, but did not like they we had to pay to use the swimming pool after 7pm

Partner

4/10

Poor

16 Jul 2026

Hannah

The room was dirty. Blood stains on the sheets, thick layer of dust under the bed, bad smell in the room. Overall the cleanliness is a problem. Would not stay here again and I would encourage others to pick a different hotel.

Partner

6/10

Pleasant

12 Jul 2026

Patrick

The free beer and the outside pool.

Partner

10/10

Exceptional

11 Jul 2026

Dexter

Breakfast was great and should not be missed👍

Partner

8/10

Excellent

08 Jul 2026

Patricia

It was, overall, a positive experience - we had one hiccup. Our flight from Tokyo to Naha was cancelled due to a typhoon and we messaged the property asking them to hold our room. We also tried to call several times but the phone went unanswered. When we arrived, they had cancelled our reservation (despite the fact that is was pre-paid). The front desk attendant was able to find us a room but gently scolded us for not trying harder to get in touch. It was pretty galling considering the phone was ringing (and it was the Expedia agent trying to get in touch with them - I know this because I was on a chat with them), but other than that, we had a great time and would stay there again. The POOL is to die for and the property/rooms are clean. All the other staff were fantastic! Highly recommend!

Family

6/10

Pleasant

08 Jul 2026

Simone

Room had a really musty/moldy smell to it. We tried our best to spend most of our time outside of the hotel room due to this - I understand it may be due to the high tropical humidity and warm temperatures, which allows mildew to thrive but it was really bad. Maybe a dehumidifier would help?

Partner

10/10

Exceptional

07 Jul 2026

Scott

The room was well maintained and comfortable. The access to the lounge with unlimited beverages and snacks was a nice touch. Though we didn’t get a chance to go to the rooftop pool it was good to know it was always an option. The location was very convenient and within walking distance of the major shopping streets, restaurants and public transportation. The hotel was a very good value for the price and the staff was very friendly.

Partner

10/10

Exceptional

06 Jul 2026

Shamaria

I really love this hotel. All the amenities are great. Breakfast is really good Japanese style and they also had other countries food there as well really good. Everything was fresh. The room was clean. I didn’t ask for any room service since I was only there for a few days so I can’t tell you about that but other than that when I came in the room was fresh. The pool was really nice. I went down my last day and the bar was good. The staff are really friendly.

Friends

8/10

Excellent

03 Jul 2026

Jessica

This hotel was in a great location! Especially if you have no car. Very close to the train station and wharf for the ferries. The hotel rooms are small but to be expected with visiting Japan. However the bed was not very comfortable! It was very firm and the pillows were flat. I don’t understand the guest charge to use at night and unfortunately I think that’s a downfall. It should be at no cost. The staff were very friendly!

Partner

6/10

Pleasant

30 Jun 2026

Janay

i got a single room with a double bed on a lower floor and it sort of felt like a dungeon. the window was small and had a privacy screen on it that made the room feel really dark since you couldn’t see out of it at all. the room also had a mild mildew smell. my room was more expensive than my friends staying on the 8th so it was a bit disappointing.

additionally the pool is only accessible to guests with tattoos in the evening and you have to pay to access at that time. it was an okay stay but probably won’t stay again.

Friends_and_family Friends

4/10

Poor

29 Jun 2026

angel

The rooms are extremely small—there’s barely enough space for your luggage, let alone to move around comfortably.

We arrived excited to enjoy the pool with our family, only to find out that after 7:00 p.m. it’s adults-only. If you want to swim during that time, it’s an extra ¥1,000 per person, and all you get is a complimentary non-alcoholic drink. The pool is advertised as heated, but it definitely didn’t feel heated. The hot tub, on the other hand, was unbearably hot.

Be prepared for mosquitoes—they were everywhere and constantly biting us.

Parking is another added expense. You have to pay at a parking payment machine, which is just one more unexpected fee.

Overall, there were too many extra charges and disappointments. I’d recommend staying at Aqua Sense instead.

Partner

10/10

Exceptional

27 Jun 2026

Pauline

Nice hotel about a 15 min walk from the city center. Restaurant onsite offers an extensive buffet breakfast. Rooftop pool and small bar offers drinks and casual dining. They hold luggage if you arrive before check in and also for checkout. Club lounge rooms have access to wine, beer and non alcoholic beverages along with snacks. A nice setting to unwind.

Partner

10/10

Exceptional

27 Jun 2026

LIZ

Very good location and staff.

Family

10/10

Exceptional

27 Jun 2026

Ronny

Loved the place and the staff very convenient location

10/10

Exceptional

26 Jun 2026

aline

Roof top see through pool and elevated roof jacuzzi are quite unique! Small rooms but well appointed. Really good value. Staff very helpful. Fee based buffet was good.

Family

10/10

Exceptional

18 Jun 2026

Ashley

Booked my stay with 4 children & myself. This place is conveniently located. The property amenities catered to all. Would definitely recommend this property to others and plan to stay again in the future

There is parking available for a fee, but if you have a large vehicle, you will need to park at aid parking. There are plenty around and it’s cheaper than the hotel parking

Family_with_children

10/10

Exceptional

13 Jun 2026

Marianne

Very clean room! Staff was very helpful as well, even for information about the bus schedules. Efficient check-in and check-out system, would definitely recommend!

Self

10/10

Exceptional

05 Jun 2026

Patrick

The rooftop pool was very unique and the hotel staff were super accommodating and helpful throughout the typhoon!!

Friends

4/10

Poor

04 Jun 2026

Wael Ibrahim

You will have to pay for the swimming pool access. Very disappointing. Buffet breakfast can be rated as below average.

Partner

10/10

Exceptional

01 Jun 2026

Maria

The hotel is very nice staff is nice and room is spacious. We were there during the typhoon and they provided a dinner meal for us for free. I would recommend and it’s also near buses transportation and near touristy areas, so

Partner

10/10

Exceptional

30 May 2026

Cathy

We were incredibly happy here. It is an excellent location with kind staff and great amenities. The rooftop pool and hot tub were nice. My only complaint is that the furniture was a little tired however, the bed was super comfortable. We were on the ninth floor so we had access to some snacks and drinks and coffee in the morning which was great.

Family

6/10

Pleasant

28 May 2026

Jorge

Pros:
The hotel was conveniently located for my purposes. Good nearby restaurants, ferry, airport, and a short walk to Kokusai Dori. Decent breakfast although expensive compared to nearby options. Efficient check out.
Cons: Staff is not proficient in English. I had to make my own dinner reservations and figure out several things on my own. No bell service. The pool, although appealing, has so many restrictions it took me 5 minutes just to read them all. Pool Bar staff were very stale and unengaging. No early check in or upgrade even though I have Platinum status. A generic stay although the location made up for shortcomings . I found charging guests for night use of the pool preposterous. I requested a wake up call and they said they don’t provide that simple service. Overall an average stay.

Self

6/10

Pleasant

27 May 2026

Dana

It was a nice stay, with everything available and easy to get. My room just seemed to have a weird smell when I would come back after going out for a few hours. Otherwise, it was a great spot to stay with the closeness to the airport and the amazing breakfast.

Self

8/10

Excellent

23 May 2026

Evan

This place is usable. Bed is comfy although only 2 small pillows on a double bed, but room size is large for an Asian hotel, which is nice. Biggest criticism is this hotel is fairly busy and 10 floors and has the 2 slowest elevators I’ve ever been on. And don’t bother trying the stairs because all the doors are dead bolted closed, so hopefully the rooftop pool has enough water to put out any fires or you’re going to be having a rough time.

10/10

Exceptional

18 May 2026

Jessica

The pool is the cherry on the top of a nice modern hotel.
Also additional amenities can be rented on the main floor.
Location was close to a 7-11 and family mart as well as the monorail station.

Staff were friendly and helpful

Overall a great stay

Partner

10/10

Exceptional

18 May 2026

Crystal

Many public parking lots less than a minute from the hotel (coins only). Very convenient. Loved the family mart convenience store across the street and the hotel is less than 15 minutes walk from Kokusaidori.

Self

8/10

Excellent

11 May 2026

James William Hathaway

The perfect location and accommodations for a first night in Okinawa

Family

8/10

Excellent

10 May 2026

Jhon

Great hotel and location. But POOL had mold.

10/10

Exceptional

06 May 2026

Jerimiah

The pool was great and the bar staff were wonderful.

Friends_and_family Family

10/10

Exceptional

01 May 2026

Annie

Pool and hot tub were amazing and never crowded. Staff were helpful and kind. Enjoyed our stay!

Family

6/10

Pleasant

29 Apr 2026

Venessa

The room was clean, staff was friendly and access to the pool during the day was nice. There isn’t chairs to sit or tan on however so keep that in mind if that’s something you are interested in.

I was pleased with the laundry room. 3 dryers and 3 washers priced at 5 yen per load.

The wifi wasn’t very good though. Poor quality so if you are relying solo on wifi it will be an issue.

The area is walking distance to many food options and there is a gym across the street that charges 3000 yen per day for visitors. There is no gym in the hotel.

Partner

6/10

Pleasant

29 Apr 2026

Valerie

Property was decent. Pool was nice and the rooftop was nice but needed to be up kept more

Partner

10/10

Exceptional

27 Apr 2026

Sandeep

Breakfast was delicious, easy access to market .

Family_with_children

8/10

Excellent

25 Apr 2026

Kailyn

Room is very small but does the job. Breakfast is themed, we had the Mediterranean one which had pizza and pasta, along with salad and fruits - we were hoping for something more local. Pool is nice, but is a bummer they charge after 7pm. Executive lounge was worth it for drinks and snacks.

4/10

Poor

24 Apr 2026

Min

There are damages on room wall and floor. They look old but clean. There is no desk and little note book or piece of paper and pen in room. Need to wait long time for two elevators. Garbage can piles up in hotel dining area after regular hours and no one collect it. Breakfast actually is brunch with brunch cost not a breakfast. Convenient location for public transportation and food. All staff are very helpful.

Self

4/10

Poor

18 Apr 2026

Nessa

The photos made the property look much nicer than they were. We were expecting to be able to park here but the clearance was so low that if you have anything other than a Sudan it will not fit, causing stress for us searching around the city for parking

Partner

10/10

Exceptional

17 Apr 2026

Roberson

Good

10/10

Exceptional

03 Apr 2026

Meylin

Nice hotel, staff is super polite and helpful. It is two minutes away from Tomari port. The breakfast was great! I would definitely stay again.

Family_with_children

8/10

Excellent

29 Mar 2026

Dan

Really great. Pool is amazing for warmer months, staff incredibly helpful. We lost a bag on the bus and they did everything they could to help us locate it.

Partner

10/10

Exceptional

25 Mar 2026

Juan

Great

Friends

10/10

Exceptional

25 Mar 2026

Jonathan

The services and amenities made available at this hotel made our stay in Okinawa feel incredibly luxurious for a reasonable value. I can’t believe this is just 3-star hotel, it felt like a 5-star stay.

Partner

2/10

Poor

24 Mar 2026

Layla

We didn’t get to use the pool because in the evenings it’s reserved for over 18s which makes it sound like a weird swingers after hours party pool to be honest and my 14 was really annoyed. The room was absolutely minute, so small, we really struggled between the three of us moving around in there. The room was above something that vibrated all night so I didn’t sleep well and despite my booking including breakfast they charged me another £22 for my daughter and I to eat it. There were no “welcome drinks” as advertised either. The staff were very nice but the hotel is not as good as the photos make it seem and just isn’t very hospitable and welcoming.

Friends_and_family Family

6/10

Pleasant

22 Mar 2026

Aldo

Pool only for bar after 9pm

Friends

10/10

Exceptional

18 Mar 2026

Carlos

breakfast was great the staff everyone.

Family_with_children

10/10

Exceptional

18 Mar 2026

Jannie

Clean room. Excellent breakfast bugfet. We appreciate the club lounge.

Family_with_children

10/10

Exceptional

17 Mar 2026

Christian

The staff were very accommodating. They would let everyone know when the whales were out so you can go see them. The breakfast buffet was amazing!

Self

10/10

Exceptional

17 Mar 2026

Alisia

Very close to tomari ferry terminal. Roof-top pool was pleasantly warm, even in March, and breakfast was outstanding.

Family_with_children

6/10

Pleasant

15 Mar 2026

Alma

When we first arrived, they gave us a room that wasn’t even similar to the one they showed here, it was horrible, and the cleanliness was terrible too. It was a drop of a yellow liquid on the toilet, hairs in the bathtub, the shower was filled with a black stuff (like they haven’t clean it in decades), the sofa was stained by idk what. Then we went to the reception and the staff was super friendly and changed us to another room. Finally, that room was the one posted here and was completely cleaned.

Family

10/10

Exceptional

08 Mar 2026

Eric

Great hotel with awesome pool, monorail was close making it easy to get around.

Partner

10/10

Exceptional

06 Mar 2026

Ivy

Great stay, great food, clean rooms, amazing amenities.

Friends_and_family Friends

6/10

Pleasant

03 Mar 2026

Ruslan

Room wqs tiny. Be careful the pictures are misleading. Photos are taken on the wide angle camera

Also, despite island full of tattooed people you won't be allowed to use pool until 7pm

Family_with_children

10/10

Exceptional

17 Feb 2026

Ana May

Clean room they change towels everyday. Helpful and accommodating staff. Alot of Restaurant and convenience store nearby and close to public transit.

Leisure Family

10/10

Exceptional

17 Feb 2026

Jaret

Great pool

The pool makes this place awesome!

Leisure Self

6/10

Pleasant

12 Feb 2026

Robert

Need fuller pillows.

10/10

Exceptional

09 Feb 2026

Khalil

The room was amazing, really spacious super clean. The 2 things that was kinda confusing was how to get a massage to your room, and I had food delivered to the hotel it never showered up. The front desk said they didn't know where it was. Other than that I definitely will stay again, the price was the best part.

Leisure Friends

6/10

Pleasant

01 Feb 2026

Nicholas

The pool and hot tub is an extra cost that is not already built in the room. Why should I pay extra to use a pool and hot tub that should be included in the room price? It cost extra to use it at night.

Leisure Partner

2/10

Poor

23 Jan 2026

Leonardo

Unsupportive staff

10/10

Exceptional

21 Jan 2026

neil

Location was great, easy walking distance to many things

Self

8/10

Excellent

13 Jan 2026

Rod

Clean room, new towels everyday

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Lakshitha

Everything was good.Atmosphere of the hotel was really good.It was really as it is in the photos.A good place for the fair price as well.The pool was amazing @night.

Leisure Family

10/10

Exceptional

14 Dec 2025

Michael

Would return and create this property base stay for work / business. Guest services top notch.

Business Self

10/10

Exceptional

10 Dec 2025

Victor

Great area and friendly staff

Leisure

8/10

Excellent

04 Dec 2025

Terry

This is really not a breakfast only real breakfast option was runny scrambled eggs. Everything else was more lunch or dinner.

But did like the wine for “breakfast “.

10/10

Exceptional

28 Nov 2025

German Alfonso Villarraga

The pool roof top

Leisure Self

10/10

Exceptional

26 Nov 2025

Nathan

Great location, clean rooms and beautiful rooftop pool!

10/10

Exceptional

22 Nov 2025

Joseph

No clear ocean view at all

Partner

10/10

Exceptional

14 Nov 2025

Elsa

A

10/10

Exceptional

11 Nov 2025

Romualdo

None

Partner

8/10

Excellent

06 Nov 2025

Richard

Rooms were clean. Had a nice variety for breakfast. People were friendly

10/10

Exceptional

05 Nov 2025

Cam

Clean room, nice pool and bar. Staff was great

Leisure Partner

6/10

Pleasant

05 Nov 2025

Maricor

No Bell Boy Delivery Room

Friends_and_family Friends

10/10

Exceptional

04 Nov 2025

cecilia

Free drinks like coffee, milk, juice & beer; always new fresh towels daily; location is great, near convenience stores, bus stops, monorail

Friends_and_family Friends

10/10

Exceptional

31 Oct 2025

Giorgio

Breakfast was good

10/10

Exceptional

21 Oct 2025

Birte

An excellent hotel with a great spa, amazing views from the room, super friendly staff and very clean. It ticks all the boxes

Leisure Partner

10/10

Exceptional

19 Oct 2025

Wally Ross

The property and staff are exceptional. However, one downside is the visibility of customers eating and drinking alcohol on the ground floor at night, which detracts from the overall appeal of the facility. If management were to address this issue, the property would better reflect a true 5-star experience.

Leisure Family

10/10

Exceptional

10 Oct 2025

kendall

The staff are so welcoming and respectable. The place was always clean. The breakfast buffet was so worth it. And the amenities are super nice

Leisure Self

8/10

Excellent

05 Oct 2025

YUE CHIU HORACE

Convenient and close to piers. Breakfast is good.

Leisure Partner

8/10

Excellent

24 Sep 2025

Edward

This property STRICTLY enforces the 3:00pm check-in; NO exceptions without dire circumstances and paying a hefty per-hour fee. The only \"English\" spoken by staff is a handheld translator; very tiresome. The hotel is close to being elegant and is kept very clean. The pool is large and refreshing after a hot, muggy Okinawa day albeit free only up until 7:00pm. Their extensive breakfast selection is definitely Asia-geared, lacking bananas or other fruit save for diced pineapple chunks. If pizza, pasta and salads for breakfast are your thing, then go for it! The \"scrambled eggs\" are best eaten with a soup-spoon. A bag of towels is hung on your door-handle daily whether you need them or not. Non-Asian food-eateries are not near this hotel as demonstrated by the American-food diner across the street that serves calamari w/fries or shrimp & mac 'n cheese. Be prepared to take a curbside taxi to everywhere. ATM's are abundant. The staff are very gracious and helpful. Although I wouldn't stay here again, I do recommend this hotel!

Leisure Partner

10/10

Exceptional

19 Sep 2025

Ayatsuki

Super nice and clean, easy to walk to parts of city

6/10

Pleasant

16 Sep 2025

Emily

I will start by saying the staff at this hotel was superbly accommodating and polite. That being said, we unfortunately had to move rooms 4 times because all the rooms reeked of mildew/mold. Staff helped us find an open room where the smell was minimal.
We were told that all hotels in the area smell like this, but that had not been my experience in the past. If you are sensitive to mold, this may not be the hotel for you.

Leisure Family

8/10

Excellent

13 Sep 2025

ALMA NANETTE

Good location

Good location, great atmosphere, great food, nice, outdoor pool, nice bar

Friends_and_family Friends

10/10

Exceptional

08 Sep 2025

Daniel

Good price and 2 minutes walk to Tomari

4/10

Poor

06 Sep 2025

AUDREY

Would not recommend . This is definitely not 4 stars . No dining options . No tea or coffee in rooms . 350m walk to any stores . Rooftop pool is tiny , no lounge chairs , 3000 yen fee for after 7 . Also strong musty smell in room. They know because they have a bottle of room freshener spray in the room ! Doesn’t work . Bed was also hard

Leisure Self

6/10

Pleasant

25 Aug 2025

George

I was surprise to find out the room did not even have a table or desk.

Leisure Family

10/10

Exceptional

21 Aug 2025

julia

Best hotel yet!

Amazing hotel, service , breakfast was incredible and pool was amazing . Very caring staff!

Friends_and_family Family

8/10

Excellent

01 Aug 2025

Dario

Not a very comfortable bed

4/10

Poor

01 Aug 2025

Jonathan

Muggy room. Unclean. No welcome drink. Pool over crowded and used for community use not reserved for hotel guests. No BBQ area as advertised. Looks are deceiving

Leisure Self

4/10

Poor

27 Jul 2025

Philip

Not a 4-star stay.

The hotel did not live up to expectations based on its description. While some aspects, like the location, were good, several major issues justify this review.

The overall staff experience was poor—most seemed disengaged and uninterested in helping guests. Both the lobby and the room had a persistent unpleasant smell of mold and humidity. The bedroom had very small windows with blinds that couldn’t be opened, which made the space feel even more closed in. The elevator was extremely slow, often requiring a long wait. And perhaps most disappointing of all: the pool, which is prominently featured on their website, closes at 7 PM unless you pay an additional JPY 3,000 to use it at night. This was a major letdown and is not clearly communicated anywhere in advance.

Self

10/10

Exceptional

17 Jul 2025

Carl

Good

8/10

Excellent

14 Jul 2025

Cynthia

Staff was very professional and courteous!

4/10

Poor

13 Jul 2025

Michael

Upon arriving we were guided from the desk over to a kiosk for checkin. I entered my last name but it could not find my reservation, so the person at the counter had to look it up by searching on my full name. Very odd. Overall it felt like the kiosks were an added hassle that only added a bit of time and frustration to the whole experience.

Leisure Friends

10/10

Exceptional

11 Jul 2025

Marit

I liked the roof top swimming pool. It was in a convenient location with several convenience stores within a minute of walking and several restaurants that did takeaway. The staff at this hotel were very helpful in every interaction we had with them since we arrived until we checked out.

Leisure Family

8/10

Excellent

06 Jul 2025

raul

I love the pool on top of the roof, it was a beautiful experience.

Leisure Family