Hotel Socia

10/10

Exceptional

12 Mar 2026

Lori

Our stay was wonderful! Perfectly situated in the theater district just a black away from the hustle and bustle of Times Square. Perfect location! The staff was so wonderful. Cindy kept our rooms sparkling clean and was so nice and helpful! She was so accommodating and made it feel like we were staying at a 5 star resort the way she treated us.

10/10

Exceptional

11 Mar 2026

Sharon

If you're coming to enjoy the center of New York..to see plays and shop. This is your place. Beautiful, clean, safe and staff very attentive.

10/10

Exceptional

11 Mar 2026

Shari

Everything was nice. I had a brief moment of panic when a drunk man came banging on my door at midnight, but the hotel desk came to take the man to his room.

Self

8/10

Excellent

11 Mar 2026

Jenilee

Hotel was pretty nice staff was nice just be aware they charge u a 40$ fee each night u stay when u check out !!

Partner

10/10

Exceptional

09 Mar 2026

John

Extremely well located on Times Square and close to theatres.

Partner

10/10

Exceptional

08 Mar 2026

Suzanne

Amazing location. Rooms spacious (for NYC) and clean. Staff efficient and unobtrusive. Good amenities. Only complaint is they should have body lotion in bathroom and that breakfast is overpriced.

Business Family

10/10

Exceptional

08 Mar 2026

Laura

Absolutely beautiful hotel, and you truly can’t beat the location. It’s right in the middle of the city, so you can walk to just about everything.

When you first arrive, you take the elevator up to the lobby. The lobby has a nice bar area, and from there you’ll use your room key to access the elevators for the guest floors.

Everyone we interacted with was very friendly and accommodating. We even received room credit to use toward dining and drinks, which was a great perk. The view from the patio was absolutely stunning.

Partner

10/10

Exceptional

07 Mar 2026

Sheen Novette

Perfect for our stay.

Leisure Family

10/10

Exceptional

06 Mar 2026

William

This was such a nice find right in the heart of Times Square. The lobby was a hub and always thriving. Yet the rooms were super quiet and comfortable. Above all, the staff was absolutely outstanding. That made this a place I’ll return to each time I come for business or pleasure.

Family_with_children

10/10

Exceptional

05 Mar 2026

Steven

Very nice

10/10

Exceptional

04 Mar 2026

Ana

Good

10/10

Exceptional

03 Mar 2026

Josh

Had a great stay for our first visit to NYC. Staff was beyond friendly and helpful. They even held our bags before check in and after checkout so we could explore the city. Would definitely stay here again!

Partner

10/10

Exceptional

03 Mar 2026

Ashley

Room was spacious, clean and elevators were quick. Would stay again for sure!

Family_with_children

2/10

Poor

03 Mar 2026

Donita

The elevator was not working properly, the patio they advertised so much was full of broken glass on the floor and dirty with cups everywhere, when I asked a spoon at the front desk they got hostile over it and told me to ask the restaurant next door. For the money I paid I would NOT stay here again. The room was either too cold or too hot the room temperature was just not it

Family_with_children

10/10

Exceptional

03 Mar 2026

Jasmin

Hotel was clean and staff was friendly. They were able to accomodate me for my early arrival. Hotel was also very safe.

8/10

Excellent

02 Mar 2026

Denise

Drapes need to have tighter fastens when at the Times Square location.

Friends

6/10

Pleasant

02 Mar 2026

Jennifer

There is no complementary coffee, no coffee maker in the room, nothing downstairs. Water bottle filling station on our floor didn’t work. No extra blankets so if you have multiple people in a room you can’t have another blanket for them in the bed. It was a mediocre stay even though the staff who checked us in were lovely. For the cost there should be basic things like coffee and water in my opinion.

10/10

Exceptional

02 Mar 2026

Katie

Location! Safety: the door man watching us during off hours and super nice coffee cart man right outside made each morning special!

Friends

10/10

Exceptional

01 Mar 2026

Robert

Excellent hotel beautiful view nice staff

Friends

10/10

Exceptional

28 Feb 2026

Aimee

Excellent location 10/10

Business

10/10

Exceptional

27 Feb 2026

Dominique and ERIC

Friendly employees, clean rooms. Although their $10 drink credit/ day is per person so it you’re 2 not much of a gift especially that it can not be compiled
The breakfast buffet is also annoying as you can not buy any item à la carte

Family

10/10

Exceptional

27 Feb 2026

Gina

I had a very enjoyable stay at the hotel. The staff members were consistently friendly and helpful throughout my visit. While the check-in process can become busy at certain times, it didn't detract significantly from my overall positive experience. I would be happy to recommend this hotel to others. I've stayed her on two seperate trips. The overall atmosphere was quite pleasant and welcoming.

Business Self

10/10

Exceptional

27 Feb 2026

Alexander

Everything was exceptional

Family

10/10

Exceptional

25 Feb 2026

Ja'Nette

One of my favorite stays in nyc yet

6/10

Pleasant

24 Feb 2026

Thomas

Room was comfortable and clean - except the window was quite dirty (it being February in NYC) which was a hinderance for the \"Times Square Ball drop view\"- and the hotel itself is about three blocks north of Times Square, so it's a partial view. The lobby situation is a bit hectic. A guy on the phone gave me incorrect information about vouchers I was given (and was pretty curt the two times I spoke with him) but thankfully the person at the desk when I checked out made up for his error. Didn't love the two elevators situation (you have to take one from street level and then a second one up to the rooms) and the lobby is also a \"rooftop bar\". I think maybe if the people on the first level were more welcoming and engaging (and not just speaking to guests when spoken to as I found the case to be) it could improve that experience a bit. Overall, the stay was fine and very convenient for seeing Broadway shows (which is what I wanted to do)!

Self

10/10

Exceptional

23 Feb 2026

Enisa

The staff was amazing, everyone was so friendly. Place was clean but busy. View was amazing! It’s close to everything and parking is close by as well.

Family_with_children

10/10

Exceptional

23 Feb 2026

Natalie

Staff is very curtious and attentive. Everything was great

8/10

Excellent

23 Feb 2026

SINTRA

Staff was helpful

Partner

10/10

Exceptional

23 Feb 2026

Kenneth

Very nice!

Partner

6/10

Pleasant

22 Feb 2026

Shannon

The room was ok. Mattress was very worn on one side. Bartenders were friendly. Dining room attendant seemed bothered to let us know what the breakfast was. Overall, not unpleasant but I've stayed at better properties for the same price.

2/10

Poor

21 Feb 2026

Soraya

Staff was okay, they don’t really communicate well , there were no toiletries in the bathroom, not enough towels since it was 4 of us. We had credits we didn’t understand how to use them. Online it had said that the room i picked was suppose to be a walk in shower, but we got a tub. I really didn’t like the hotel!

Family_with_children

10/10

Exceptional

19 Feb 2026

jason

Great stay. Hotel and room was very clean. Staff was very friendly. Definitely recommend.

Partner

6/10

Pleasant

19 Feb 2026

Javier I

Rooms are small and tight

Family

8/10

Excellent

18 Feb 2026

Ryan

Great location….nice hotel perfect for family break.

Family_with_children

10/10

Exceptional

18 Feb 2026

Guadalupe

Clean room, great view, and nice staff

10/10

Exceptional

18 Feb 2026

Rhaiza

I’ve stay in two separate occasions and both have been excellent stays! Clean, spacious and close to everything. Will definitely return!

Family

10/10

Exceptional

16 Feb 2026

Brittany

Wonderful stay! Everything was great!

Leisure Family_with_children

10/10

Exceptional

16 Feb 2026

Ellen

Wonderful staff. Room spotless. Requested a Keurig fir thee room as offered and it was there 5 minutes.

Friends_and_family Friends

10/10

Exceptional

15 Feb 2026

William

All of the above, great enviroment, clean, felt safe and staff very nice and upfront. It is my hotel of choice whenever i go visit New York city

Leisure Family

10/10

Exceptional

14 Feb 2026

Matthew

Great place

10/10

Exceptional

14 Feb 2026

GUILLERMO

Great option right in times square

10/10

Exceptional

12 Feb 2026

Anna

I love this hotel so much. The location is unbeatable.. close to EVERYTHING. The rooms are pretty big (compared to other NYC rooms), and designed so tastefully with very comfortable beds and linens. The views that are to die for.. I especially love the Hudson River view side.
Love the restaurant/bar as well - highly recommend the salmon dish for dinner.
The staff are all wonderful. I’ve stayed here twice, and I know I’ll be staying again for future trips!

Leisure Friends

8/10

Excellent

10 Feb 2026

Kerlinda

The only problem I have is the didn’t clean my room

Partner

2/10

Poor

09 Feb 2026

Hector

The room was horrible, beds in bad conditions lobby is the worst you can find. Staff not friendly and with bad service. NEVER be back at that hotel its a Nightmare.

Leisure Family

4/10

Poor

09 Feb 2026

Kimberly

The water in the restroom was came out both brown and milky. There were stains all over the headboard as well. I was also charged a large amount of unlisted fees at checkin. There is no way this hotel is a 4 star establishment.
I would not recommend at all.

Leisure Self

10/10

Exceptional

08 Feb 2026

Syreeta

The art and the cleanliness

6/10

Pleasant

08 Feb 2026

Simon

Spacious room. Very poor cleaning. Moved out of first room as bathroom towels were filthy (soiled) and soap dispensers were mostly empty. Almost seemed like a stitch up from a disgruntled cleaner. But very poor first experience after an 18hr flight. Offer of one free drink didn’t real cut it for the inconvenience of moving rooms and missing dinner.
Otherwise the hotel was fine.

Leisure Self

10/10

Exceptional

07 Feb 2026

Caroline

Staff at check in and out amazing. Room spotless. This is our 5th visit. We hope to return.

Leisure Partner

10/10

Exceptional

06 Feb 2026

Steven

Front desk staff is absolutely top notch. I stay here quite frequently on business and have rarely had any issues with room or facilities.

Business

10/10

Exceptional

03 Feb 2026

Shannon

Staff was great. Bathroom could be updated a little bit overall, very nice

Leisure Friends

8/10

Excellent

03 Feb 2026

Antony

Staff seemed very courteous

Leisure Partner

8/10

Excellent

02 Feb 2026

COURTNEY

Staff was great. Nothing stood out as overall amazing. Room was comfortable. View of Time Square was nice. The social aspect of the hotel where bar and restaurant was, was nice. I was assisted by a male bartender who was absolutely amazing. Made it comfortable to sit at the bar alone.

Leisure Family_with_children

10/10

Exceptional

02 Feb 2026

Alicia

Clean room and nice staff. Thanks for the stay! Will definitely be staying here again

2/10

Poor

02 Feb 2026

Jodie

Staff. Wrong info about parking. Error by staff at check put $900+ on hold on my debit card. When she ran it again my card was declined for going over debit card daily limit. They wouldn’t take cash.

Friends_and_family Family

10/10

Exceptional

02 Feb 2026

Abdul

Great food and customer service!

Partner

10/10

Exceptional

02 Feb 2026

Natalie

Gorgeous views, very clean and polite staff.

Partner

10/10

Exceptional

01 Feb 2026

Paul

Clean room, great staff, and great place to get around the city. Will stay again

Business_and_leisure Partner

10/10

Exceptional

30 Jan 2026

James

The staff was excellent and the room was clean and good but it’s all about the views and location which this hotel provides at every turn. Even the windows by the elevators offer spectacular views. And walk outside to Times Square.

Business Self

10/10

Exceptional

27 Jan 2026

Diane

The staff in the rooms were amazing in the lobby was so cozy for some time away from my family lol

Leisure Family

10/10

Exceptional

24 Jan 2026

Fatumah

Beautiful hotel

10/10

Exceptional

24 Jan 2026

Susie

The room was clean and the staff was friendly

Friends_and_family Family

10/10

Exceptional

20 Jan 2026

Christopher

Friendly helpful staff, rooms were very clean and a good size, great views, great price

Partner

10/10

Exceptional

20 Jan 2026

Lolita Eileen Vargas De

Everithing was great!

Leisure Family_with_children

10/10

Exceptional

19 Jan 2026

Lisa

My favorite hotel in the Broadway district!!

6/10

Pleasant

19 Jan 2026

Russell

It did the job, but the room was very small and pokey.

We went just before Xmas and it was going to be very expensive for obvious reasons - but it really wasn’t worth the cost. Just had accept getting ripped off because of the dates and location.

Friends_and_family Family

8/10

Excellent

18 Jan 2026

Jennifer

Clean room and nice view. Hotel was walkable to key locations like Times Square, Bryant Park, Central Park, Grand Central, Rockefeller Center.

My only complaint was that my family brought outside food and ate in the sitting area next to the bar. An employee comes up to us and said no outside food is allowed but we didn’t know. He asked for my room # and said “don’t take too long”. Mind you, it was a Monday evening and wasn’t busy at the bar at all. Other people came in with outside food and ate in the sitting area but the employee didn’t say anything to them.

Family_with_children

10/10

Exceptional

18 Jan 2026

Denys

As usual, I was thoroughly impressed with my stay at M Social Hotel New York Times Square. This was my fifth experience with the hotel, and my only request every time is a room with a view of Times Square. Of course, my request was respected all five times! For the first time ever, I was given my room key immediately at 11:30am (the check-in time is 4:00pm), and I greatly appreciated it. The staff at the front desk is amazing, especially the concierge who booked my airport transfer. The room was spotless. It has a small fridge that some hotels do not have. The room did not have a coffee maker though, but there was a note indicating that one could always make a request for the appliance. I will not hesitate to book another stay at this fine establishment in the very near future (May 2026).

Leisure Self

6/10

Pleasant

18 Jan 2026

Genesis

The room needs some deep cleaning and upgrades. The bed was hard and creaking (I need a back massage at this point). There was rust around the air condition. Spots on the wall, and wall paper pealing. The floor could have a good deep clean. Honestly it could be a really nice hotel. Just take some extra time to do a deep clean on the place.

Leisure Family

10/10

Exceptional

17 Jan 2026

Timothy

Great staff, nice room, nice amenities.

Business_and_leisure Self

10/10

Exceptional

17 Jan 2026

Paul

Nice location

8/10

Excellent

17 Jan 2026

Catherine

The property is literally steps away from the heart of Times Square. Although a bit noisy at night, the convenience of restaurants and shops make up for that.

Leisure Family

10/10

Exceptional

16 Jan 2026

Christopher

Spotless, clean, star very friendly

8/10

Excellent

16 Jan 2026

Jacqueline

The destination fee of $91 was irritating. Why not just build the fee into the room cost. The only way to recoup any of that was to have something to drink in the bar and I don’t do bars.

Business

10/10

Exceptional

15 Jan 2026

Erica

The hotel was well priced for a fabulous location.

Leisure Family

8/10

Excellent

14 Jan 2026

Olga

Room was awesome. No issues. Staff was fantastic. The only issue was line ups literally everywhere: half an hour for breakfast, half an hour for checking in, ppl lined up for elevators

6/10

Pleasant

13 Jan 2026

Zoraida

I’m going to start with the positive ! Great location, and the bar area and bartenders the best. The outside area was nice too , you can see Times Square. Now the room was old, the bathroom was small and old as well. The mattress was very uncomfortable to say the least . The hotel definitely has potential it just needs some upgrades. This is my personal experience.

Leisure Friends

4/10

Poor

13 Jan 2026

Melanie

This stay was a disappointment. It was a very no frills experience with the concept of trendy ‘cool’ vibes with no service standards to back it up.
I had done a bunch of research on where to stay for a weekend with teenagers and the rating on Expedia was high. The photos looked great and my daughter approved!
It started off well with a text message when I was at the airport inviting me to check in and asking if there was anything they could do to make my upcoming stay great. I informed them by replying that we were staying to celebrate my daughter’s sixteenth birthday, her name and that we needed a gluten free cake if they could recommend a local bakery. They said they’d make sure we had a nice room, and would have the concierge connect to assist with the cake when they came in. Initial impression… yay!
That was the last I heard from the hotel. And it went down from there.
The lobby was dirty, no greeter at the door, the whole experience arriving to the property made me concerned for our safety. They did not have the information I had shared via text and did not follow up with any support for a nicer room, or sourcing the cake.
Our room wasn’t ready so we had to leave our bags but that meant bringing them back downstairs on our own and getting a tag and they were bunched up with many others. I was worried leaving them there.
I did the check in, provided my credit card and then after having to change in the less than stellar small lobby bathroom,left for some activities.

Leisure Family

10/10

Exceptional

12 Jan 2026

Joshua

Clean room, good breakfast & rooftop

Leisure Family

2/10

Poor

11 Jan 2026

Michelle

The food was not fresh at all. The entire family threw away the food. We got down a couple bites of bacon but the sausage, eggs and potatoes were cold and tasted horrible. The waiter was rude and then tried handing me a bill over 170 dollars for two adults and 2 young kids. That bill was more than taking 4 people to a steak house in Manhattan. After I explained I already paid for the breakfasts online he had an attitude and then handed me a bill of 79.00 that was then taken off after I checked out. The whole experience was horrible. Glad we ate outside of the hotel the rest of the time we were there.

Friends_and_family Family

8/10

Excellent

11 Jan 2026

Stacy

We only ordered coffee from room service but it arrived promptly. Staff was nice but our room was not exactly clean… beds were made but there smudges and fingerprints all over the light switches and spots all over every mirror and glassware in the room. For the price I would have at least expected it to be fully cleaned…

Friends_and_family Family

8/10

Excellent

11 Jan 2026

Jessica

The views were amazing. Breakfast had great variety and so convenient.

Leisure Family_with_children

6/10

Pleasant

11 Jan 2026

ian

No coffee making facilities in the room.
Small bathroom.
Matress was well past its best and made for an uncomfortable sleep and the bed made both my partner and i itch.

Leisure Partner

10/10

Exceptional

11 Jan 2026

Patricia

Only the noise of delivery trucks spoiled a great stay. Great hotel and staff

Leisure Family

10/10

Exceptional

10 Jan 2026

James

Loved it an would come back again

10/10

Exceptional

10 Jan 2026

joseph Yang

From in the moment we checked in, everyone was so nice. The lobby is well decorated and fun And inviting, and it's clearly deserving of the name, Social. the room was very clean, and then we had a great view of times square. It is in the middle of everything And super close to several metro stops. The bar was a lot of fun at night with the view from its rooftop bar that is second to none. We would absolutely stay here again.

Leisure Partner

8/10

Excellent

10 Jan 2026

Peter Marcella

Great location, view of river as requested, was beautiful. The system of giving credit at the bar/breakfast was irritating as using the said credit required fighting big crowds in cramped spaces with not enough help. If you don’t use it that leaves a Feeling like you ‘left something on the table’ and that subtracts from the whole experience. I’d rather was a reduction in cost or an upgrade in amenities - like soap that isn’t bolted to the wall.

Partner

10/10

Exceptional

08 Jan 2026

Sara

First time in New York and M Social hotel did not disappoint. I stayed here with my two sons. It was the perfect location. We loved the vibe. All the employees were so friendly. Would definitely stay again.

Leisure Family

10/10

Exceptional

08 Jan 2026

Fernando

Excellent location and stay

10/10

Exceptional

07 Jan 2026

Leona

Nice room, great amenities, great location!

8/10

Excellent

07 Jan 2026

Sadaf

Staff was good . B

10/10

Exceptional

07 Jan 2026

Connie

Yes and yes. Courteous staff, clean, well decorated room.

Leisure Family

10/10

Exceptional

07 Jan 2026

Saliah

The breakfast was fresh and good

Leisure Partner

10/10

Exceptional

06 Jan 2026

Mary

Great Location, Good breakfast, Clean and comfortable

Partner

10/10

Exceptional

06 Jan 2026

anthony

!

8/10

Excellent

06 Jan 2026

TERESA

Staff was very kind and welcoming.

Leisure Family

10/10

Exceptional

06 Jan 2026

Olivia

Had a great time. Very roomy for an nyc stay.

Leisure Family

8/10

Excellent

05 Jan 2026

Joao

Very well located, near everywhere you need to go in NYC if are a tourist. Too busy at times, people in n out all the time. It’s not the cozy or boutique type, it’s the convenient type

6/10

Pleasant

05 Jan 2026

Stefanie

Hotel is nice. Great view of Times Square.
Check in was not very accommodating. Tried to get a connecting room or downgrade our Times Square view to a city view so our rooms could be closer together.
Elevators are an inconvenience. You have to go down the main rooms elevator to a separate elevator to get down to the main level and there is always a wait

6/10

Pleasant

05 Jan 2026

Marcy

The staff was courteous and the room was nice / as expected. However, the hairdryer did not work and the process of getting a replacement was unacceptable. It took hours and two phone calls and two trips to the front desk, before I received a replacement. The hotel said they would refund the destination fee for the inconvenience, which still has not been done over a week later.

Friends_and_family Family

8/10

Excellent

05 Jan 2026

Julia

room was very clean, friendly staff

Business_and_leisure Family