Hotel Socia

8/10

Excellent

15 May 2026

ANDRES

Ubicación conveniente, el hotel está en buenas condiciones generales, el limpio y agradable

Business

6/10

Pleasant

14 May 2026

Calvin

The lobby set up is kind of weird. You have to elevator to the lobby and then take another elevator to get to your room. Not a fan!

Self

10/10

Exceptional

12 May 2026

Michelle

Excellent location, helpful staff, nice clean comfortable and spacious rooms. We will definitely stay here again.

10/10

Exceptional

12 May 2026

Ian

Great service, fitness center, room. Only complaint was the busy elevator.

Partner

10/10

Exceptional

12 May 2026

Caryn

Great location. Comfortable beds. Excellent shower. Clean. Friendly staff. Stay here almost every time I come to the city.

Family

10/10

Exceptional

09 May 2026

Teresa

Everyone on staff that we came in contact with was so nice and helpful. We had a Times Square view, the beds were comfy, pillows were great and the room was well appointed. I appreciate that there was a full length mirror and a plug near it to do your hair while someone else was in the bathroom. It was easy to store luggage both the morning we arrived and the day we were checking out. I was traveling with my teenager and felt safe in this location. It was nice that the room key was necessary to go higher than the lobby. We were able to check in a couple hours early, which was greatly appreciated because by then we had spent the entire morning and half of the day in New York City and we’re ready for a rest! We will definitely stay there again.

Friends_and_family Family

10/10

Exceptional

05 May 2026

alexiah

Great location, friendly staff, clean overall!

Family_with_children

8/10

Excellent

05 May 2026

tania

Hotel was ok. Room could be cleaner, and sheets could be more comfortable.
The breakfast line for the buffet was an hour wait, they need to expand the area to fit more people because is a huge hotel. I had an $70.00 credit for food and beverage and couldn’t use it, because of the breakfast line. The staff member made a discount of my final bill, so I left the satisfied.

10/10

Exceptional

04 May 2026

William

Very large and clean rooms, easy access to broadway shows and Times Square!

Family_with_children

10/10

Exceptional

04 May 2026

Keith

Staff was very responsive and helpful. Was able to have luggage held early until check-in without problem, elevators were quick and efficient to rooms. Overall a very nice stay in a great location.

Family_with_children

8/10

Excellent

04 May 2026

Delnises C

Clean room but bathroom outdated and clogged problem

Family_with_children

8/10

Excellent

04 May 2026

Christina

Great place to stay in NYC. M Social is one of our favorite places!!!

Family

10/10

Exceptional

03 May 2026

Hector

Finally find a excellent place to stay at NY

Family

10/10

Exceptional

03 May 2026

Ramtin

The staff were very helpful and attentive. The rooms were clean, comfortable, and quiet. The breakfast was delicious with beautiful view of the Times Square. The property is conveniently located close to Times Square and Central Park with many nice shops and restaurants nearby.

6/10

Pleasant

29 Apr 2026

Regina

Well I was confused when I checked in , you go into a lower small lobby then take an elevator up to ck in desk just a really strange set up . Overall if you need a few days and don’t expect luxury the beds are comfortable and it’s clean just basic older hotel . Absolutely not worth the nightly rate . The elevators are always in use there is a constant crowd of people trying to go up or down snd there is a line to go down the elevator to go out of the hotel . It’s just so bizarre. Hotel is old nothing fancy . Location is excellent right in time square . Excellent steak house right next door . The staff in the front is extremely nice and informative. Again strange things in this hotel . No microwave and no coffee maker , I called on the last day of the stay to see if the kitchen can warm up my food and they said oh we can send a microwave to your room I guess you have to ask for a microwave or a coffee maker very strange . I’m just used to these things being a basic thing when you rent a hotel especially a high end hotel . In the the shower you have to get all wet with cold water when you turn it on and the soap is placed on the same side as the shower head instead of the opposite side like it’s supposed to . Just everything is out of place . Finally the biggest blow is check out I payed close to 400 bucks on resort fee I was like for what ? A low budget no name brand hectic chaotic elevator situation hotel that’s not updated. . Very disappointing. Cute though !

Partner

8/10

Excellent

29 Apr 2026

Susan

Our room was spacious and nice. Linens were great. Our king-size bed was stiff as a board. Not comfortable at all. The reviews had all mentioned how comfortable the beds were so maybe we just had a bad one, I don't know. Shower was nice but the last day we had no hot water! Location is awesome with a Walgreens nearby and lots of theaters and restaurants. We ate in their restaurant the first night and it was fine - pizza was good, fish 'n' chips were OK. Loved the bar and the lounge area. Nice place to relax and meet other people before going out.

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Amy

Walking distance to Times Square and Broadway. And a Whole Foods very close!! Great location!

Family

10/10

Exceptional

28 Apr 2026

Paula

This was our second visit, the hotel is centrally located, rooms are a good size and very clean and comfortable. The staff are lovely, very friendly and helpful.

10/10

Exceptional

28 Apr 2026

Larry Shiraz

Great location. Upscale. Nice bar and gym.

Partner

8/10

Excellent

26 Apr 2026

Elizabeth

We got a $10 credit each day towards food or beverages. We were told the bar closed each night at 12:30 with last call at 11:30. One night we got there at 10:15 and it was already closed. Two other days, last call was even earlier. Very frustrating to not be able to use our credit.

Friends_and_family Friends

2/10

Poor

25 Apr 2026

Cheryl

I travel to the city several times a year for personal and business reasons. This was my first time ever at the M Social. I had no hot water on my second morning there. I called, and they said they would send someone right up. They never showed so I just showered so I could get to my meeting. I assumed it was all fixed later that day, but apparently not as there was no hot water again the next morning. I had to call again and was told at that point that there was a valve issue. They offered to refund my destination fee-$160 out of a $1600 hotel bill. The water situation was finally fixed on my last morning, but two of the four elevators were down. It took me ten minutes to get down to the lobby every time I left the hotel.

Things happen and that’s fine, but their lack of communication about the issues and measly efforts to make up for the situation put it at the top of my list to never stay there again.

Self

8/10

Excellent

24 Apr 2026

Vernette C

Decent size room with good amenities. Staff were super friendly and helpful. Breakfast was ok. Would stay again especially due to the location being close to the theatre district, walking distance to 5th Ave and Times Square.

Friends

10/10

Exceptional

24 Apr 2026

Alicia

Yes

10/10

Exceptional

23 Apr 2026

Vickie M

Room was a great size and had a view of time square. Rooftop was huge but too cold and rainy to use during our trip. Very close to theaters!

Family

8/10

Excellent

22 Apr 2026

meehee

The check in process was slow. Considering it was a busy evening, I expected there to be more staff to accommodate guests. The hallway smelled of cigarettes or old carpet. The room lacked a coffee machine. The fitness center was quite spacious but the bike was broken (seat would not adjust) and none of the televisions on the machines would connect to the internet. I found to be frustrating and a lack in attention to detail. On the positive, the room was pretty spacious and our view was excellent. The blankets, pillow, bed, towels, shower pressure were all pleasant.

Family_with_children

6/10

Pleasant

22 Apr 2026

Jessica

Bar staff was very rude. Had to request the manager to obtain a drink after sitting there 20plus minutes with no service then was very rude to myself and the couple sitting next to me

Partner

8/10

Excellent

22 Apr 2026

Isabelle Marti Etienne

Very pleasant stay, nice view on Time Square, very quiet room, great lobby with lounge bar, very nice staff

Partner

10/10

Exceptional

22 Apr 2026

Marco

Good

6/10

Pleasant

21 Apr 2026

Jada

Wish the bathrooms and rooms were cleaner

8/10

Excellent

20 Apr 2026

Jesica

Great stay! Bed was super comfy and the view was incredible. Bathroom was small and they never refilled the shampoo but overall I would definitely stay again and recommend to others.

Partner

10/10

Exceptional

18 Apr 2026

Yogesh

Location is excellent for walking around major NYC attractions

Family_with_children

10/10

Exceptional

18 Apr 2026

Josianne

Perfection place for family. Great view

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

Brent

Great location and the service was excellent. Reasonably priced room with adequate space.

Family

8/10

Excellent

16 Apr 2026

Rachelle

I paid for a welcome package and received nothing.
The line to

8/10

Excellent

16 Apr 2026

GWENDA

The room was cleaned, the staff was welcoming and responsive.

10/10

Exceptional

15 Apr 2026

Richard

Great location to the area.

Family_with_children

10/10

Exceptional

15 Apr 2026

Myrtle

The best part

8/10

Excellent

14 Apr 2026

Lisa

Great location, fun bar and lobby. Hotel was clean and staff was friendly.

Friends_and_family Family

8/10

Excellent

14 Apr 2026

Heather Joy

Clean room
Excellent dinner food

10/10

Exceptional

13 Apr 2026

Zachary

Great location right in Times Square, making it easy to walk to major attractions and catch the subway. The hotel has a modern, trendy vibe with clean, comfortable rooms and nice city views. Staff are friendly and helpful, and the overall atmosphere feels lively but still relaxing inside. Solid choice if you want style and convenience in the heart of the city.

10/10

Exceptional

13 Apr 2026

Marjy

This was our third time staying here and it never disappoints. Large rooms, great staff and an amazing location!

Friends_and_family Friends

10/10

Exceptional

12 Apr 2026

Lynsey

Our second time staying at this property and it was wonderful. Great location, friendly staff and an overall great experience and atmosphere.
The terrace is lovely and the lobby is always busy which gives it a cosy and comfortable feel, we would highly recommend this hotel.

Partner

8/10

Excellent

11 Apr 2026

George

The location and amenities of the property made this a great location for our family of four. The rooms were in good condition and the proximity to everything was what we wanted making this a great stay.

10/10

Exceptional

10 Apr 2026

Eugene

Breakfast buffet was good, wait times can be long if you wake up late, clean room staff was nice, location is good. Lobby smells good.

Family_with_children

6/10

Pleasant

09 Apr 2026

Andrew

Great location if you want to be close to Broadway theaters and classic NYC spots like Central Park, Times Square, and easy transit to other neighborhoods.

Be prepared for slow elevators. Expect to wait a while coming and going, often packed tightly with other guests.

Rooms are small but functional. Nothing fancy, but perfectly adequate. The AC struggled to keep the room cool. Even set to 65°F, it stayed around 75°F, which made sleeping uncomfortable. Opening the windows helped with airflow, but also let in a lot of street noise.

The bar downstairs is good, though fairly pricey, which is typical for the area.

Partner

10/10

Exceptional

09 Apr 2026

Mary C

Room was very clean. Location was perfect for what we were looking for. Right in Times Square and close to everything we wanted to do

Family

10/10

Exceptional

08 Apr 2026

Frank

Great location for sightseeing, food, subways, and shopping. Room was quiet, secure and comfortable. The internet WiFi was kind of slow. If they can improve it that would be perfect.

Family

10/10

Exceptional

07 Apr 2026

JOHANNA

The property it’s very conveniently located

10/10

Exceptional

06 Apr 2026

Marisa

The staff made sure to keep our rooms clean and restocked clean towels for when we returned at the end of the day.

Family_with_children

4/10

Poor

05 Apr 2026

Dave

Great hotel. Just the breakfast line is a nightmare!! Something should be done about that!

Leisure Family_with_children

10/10

Exceptional

04 Apr 2026

Paola

Great stay! Friendly staff and the best housekeeping! Like most hotels in spring, the rooms were very hot, around 78 to 80 degrees—that's the only downside.

Family_with_children

10/10

Exceptional

04 Apr 2026

Brian

We took our granddaughter on her first trip to NYC. MSocial was the perfect home base for our stay. Our room overlooked Times Square. We were able to walk to many places, including Wicked. The staff were super friendly.

10/10

Exceptional

03 Apr 2026

Erica

Loved it. Will stay again. Location was perfect. Room was huge for nyc and views were amazing. Bar and outdoor seating were my favorite.

Friends_and_family Friends

4/10

Poor

03 Apr 2026

Roció

The hotel is very dusty so is the rooms. Not satisfied with this

10/10

Exceptional

03 Apr 2026

German

Bathroom needs a bit of an upgrade.

Family_with_children

10/10

Exceptional

03 Apr 2026

Bailey

Everyone at m social is doing a great job. Wonderful start

10/10

Exceptional

03 Apr 2026

Saskia

M social was great for a Times Square hotel! Offered a pretty spacious room for NY and we loved the view from the outside bar.

Partner

10/10

Exceptional

02 Apr 2026

Miguel

The staff was friendly and very helpful

10/10

Exceptional

31 Mar 2026

Tanya Kristine

This hotel had it all! Location was perfect! Our room was always clean and restocked. The amenities were on point a staff was so helpful and friendly. Can’t leave out a great rooftop bar. Will definitely be back!

Family_with_children

10/10

Exceptional

31 Mar 2026

Alexander

M Social is the perfect location for seeing Broadway shows. The room was clean, and the staff friendly and helpful.

Friends_and_family Family

4/10

Poor

30 Mar 2026

Kimberly

Hotel is just ok. No door help, have to take a slow elevator to the lobby, then another elevator to your room. Lobby was super crowded and chaotic at check-in and check-out. Staff was ok but not super friendly. They had rooms ready but charge $75 for early check-in regardless. Room was small and dark with very little light, terrible bathroom lighting, not a lot of extra towels. No hair dryer had to call for one. Fire drill performed during the day with very little warning. Alarms blared so loud for 15 min and elevators were shut down. Had to take the stairs but it was a maze of hallways to get to the lobby. Night manager was rude when we asked about using our hotels.com credit for room service since one of us was sick and could go not to the restaurant. Was told no we can’t use our credit unless we eat there no exceptions. Location was ok next to Neil Simon theater where we saw MJ which was fantastic and was the bright spot of our stay. Would not recommend.

Friends_and_family Family

4/10

Poor

29 Mar 2026

Dave

The breakfast was average

Business

10/10

Exceptional

27 Mar 2026

Lori

Traveled with a child- everything was clean and safe. Friendly staff.

10/10

Exceptional

27 Mar 2026

Michelle

This hotel and everything about it from the time you walk in until checkout was 100%! First class service and amenities. We really enjoyed our stay and slept like babies at night. Shower was good pressure too which is rare to find. I will definitely stay here again.

Friends_and_family Family

8/10

Excellent

27 Mar 2026

Linda

Love the spacious bathroom. The room is a good size.
The elevators could use a little oil. Once in the elevators it feels muggy.
Inconvenient to take two sets of elevators when going up and down.

Family_with_children

10/10

Exceptional

27 Mar 2026

Anival

next to anything and everything

2/10

Poor

25 Mar 2026

Jena

Small rooms. 700 hold on credit card upon arrival. Water shut off in entire building last day of trip.

Family_with_children

8/10

Excellent

24 Mar 2026

Quintina

Great room

10/10

Exceptional

24 Mar 2026

Candice

Book it! It’s amazing—convenient, eclectic, clean, all the things! Open terrace over Times Square is superb! Get the breakfast buffet—so good with best view!

8/10

Excellent

24 Mar 2026

Colin

Great view. Very lively and fun spot.

Partner

2/10

Poor

23 Mar 2026

scott

Absolutely horrible service all around and room was tiny especially the bathroom. Literally had to close the bathroom door to get into the shower. Day 1 we received a letter on the door stating we are being charged a $500 cleaning fee for smoking in the room but the issue is nobody in the room even smokes!!!! I went to the manager and explained to her nobody smokes and she then insisted I call my credit card company to file a dispute instead of helping me (the guest) remove the bogus charge! The bar states it closes at 11:30pm but that is false as well. We showed up to have a drink before we went to the room at 11:10pm and was rudely told to go away! The last and final night we received another letter stating that the water to the ENTIRE hotel would be shut of between the hours of 11pm and 8am??? Never in my life have I ever been without running water and a toilet to flush! Great location but grimey hotel and terrible service. Bartenders cared more about talking to each other than the guests. Insane! Made my 5 night stay a bad experience all around. Shame on the management as I am in the hospitality business and would never treat any guests like this! STAY AWAY FROM MSOCIAL TIMES SQUARE!!!!

Partner

10/10

Exceptional

22 Mar 2026

Alejandro

Good

Partner

6/10

Pleasant

20 Mar 2026

Dustin

There were stains on the curtains/walls/furniture, the room never cooled off. One of the 2 elevators wasn’t working for 2 days leading to people waiting 15-20 mins outside in the rain. The rooms need refreshing. It was much more visually appealing 3 years ago.

Family_with_children

8/10

Excellent

20 Mar 2026

Peter

Great location. The “resort fee”

8/10

Excellent

19 Mar 2026

Randy

The property lobby is attractive and the reception and bar/restaurant staff are very professional and have great attitudes. I extended my stay twice and I appreciate how they worked with us to make our stay seamless. The rooms are standard a terms of size but well kept. The elevator getting from street level to lobby is a bit chaotic at times and during our stay only one of the two worked making the wait at times excessive. All in all this was a good stay. It’s conveniently located by shows, restaurants and everything in between. I still prefer their downtown location but wouldn’t rule out staying here again.

Partner

10/10

Exceptional

19 Mar 2026

Mairam

Clean room

Family_with_children

8/10

Excellent

19 Mar 2026

Jacqueline

Elevator process can be a challenge, slow and congested. If you dont fancy smell of cigarettes, this place is not for you. There were many highlights such as direct access to Broadway, Time Sqaure and all the great shopping and eating to chose from.

Family_with_children

8/10

Excellent

18 Mar 2026

Shiloh

The staff was great and very helpful. Bartenders were a little slow and never looked our way to make sure no one needed anything. The room I stayed in was clean and was nice but a little small for my liking. Especially the bathroom. Overall, it was a good first experience for me in New York!

Family_with_children

10/10

Exceptional

17 Mar 2026

Adam

This hotel was super nice and clean. The morning breakfast buffet was a definite plus and having a mini fridge also a huge plus. The location is great as the subway station is just across the street and there are so many great places within walking distance. All the staff was super friendly, especially our housekeeping staff. Really wish that the TVs in the room allowed streaming or had better infotainment options. Other than that I would definitely recommend and return.

2/10

Poor

16 Mar 2026

Luis

Dirty room, unfriendly staff

Partner

10/10

Exceptional

16 Mar 2026

Jessica

Excellent!

Family

6/10

Pleasant

16 Mar 2026

Jocelyn

The location is perfect if you’re visiting to do and see all the stuff Time Square has to offer, (including Broadway shows). And also because of that, it should be no surprise to the higher price stay in NYC. But I was not satisfied with their rooms and hidden stuff. For example, you actually have to call down to ask for a coffee pot. Me and my friends did not realize this until we was packing to leave. I don’t drink coffee but she end up going to McDonald’s every morning and evening for coffee because she didn’t want to pay $8 for the coffee in M Social bar area. I’ve stayed in other hotels in Times Square and just went to M Social rooftop bar for the view and the drinks. And I will continue to just visit the rooftop bar. Their hotel rooms are average to me and I will not be booking again

Friends

10/10

Exceptional

15 Mar 2026

John

.

Partner

10/10

Exceptional

14 Mar 2026

Ciara

Location of hotel is PERFECT! Rooftop PERFECT! Smooth sailing process from checkin to concierge assistance with bags PERFECT! Close to all things we desired (Times Square, Central Park, Rockefeller, American Girl, and Nintendo store along with subway access). Rooms are smaller with low beds, not the best lighting options, cleanliness not stellar, but good enough for our family. Location and friendly staff outweighs all of those things. Our second stay at this location and would definitely choose this location again. Thanks for another great experience M Social Times Square!!

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Frank

Really nice and clean room

10/10

Exceptional

13 Mar 2026

Vinh Quang

Amazing staff

8/10

Excellent

13 Mar 2026

Kayla

This location is PERFECT for either a Times Square visit or a tour around Rockefeller Square. There was plenty within walking distance of the hotel to do, including food, events, and bars. The room was clean, the lobby seemed clean for the time we were there, and the staff we talked with seemed friendly. My only real complaint is that there are no clear signs telling you that you need to take the elevator to the lobby. Obviously it’s easy enough to figure out, and there were staff downstairs to tell us, but it might be harder for someone unfamiliar with the area, culture, or if someone isn’t downstairs to assist in directing them.

Partner

10/10

Exceptional

12 Mar 2026

Lori

Our stay was wonderful! Perfectly situated in the theater district just a black away from the hustle and bustle of Times Square. Perfect location! The staff was so wonderful. Cindy kept our rooms sparkling clean and was so nice and helpful! She was so accommodating and made it feel like we were staying at a 5 star resort the way she treated us.

10/10

Exceptional

11 Mar 2026

Sharon

If you're coming to enjoy the center of New York..to see plays and shop. This is your place. Beautiful, clean, safe and staff very attentive.

10/10

Exceptional

11 Mar 2026

Shari

Everything was nice. I had a brief moment of panic when a drunk man came banging on my door at midnight, but the hotel desk came to take the man to his room.

Self

8/10

Excellent

11 Mar 2026

Jenilee

Hotel was pretty nice staff was nice just be aware they charge u a 40$ fee each night u stay when u check out !!

Partner

10/10

Exceptional

09 Mar 2026

John

Extremely well located on Times Square and close to theatres.

Partner

10/10

Exceptional

08 Mar 2026

Suzanne

Amazing location. Rooms spacious (for NYC) and clean. Staff efficient and unobtrusive. Good amenities. Only complaint is they should have body lotion in bathroom and that breakfast is overpriced.

Business Family

10/10

Exceptional

08 Mar 2026

Laura

Absolutely beautiful hotel, and you truly can’t beat the location. It’s right in the middle of the city, so you can walk to just about everything.

When you first arrive, you take the elevator up to the lobby. The lobby has a nice bar area, and from there you’ll use your room key to access the elevators for the guest floors.

Everyone we interacted with was very friendly and accommodating. We even received room credit to use toward dining and drinks, which was a great perk. The view from the patio was absolutely stunning.

Partner

10/10

Exceptional

07 Mar 2026

Sheen Novette

Perfect for our stay.

Leisure Family

10/10

Exceptional

06 Mar 2026

William

This was such a nice find right in the heart of Times Square. The lobby was a hub and always thriving. Yet the rooms were super quiet and comfortable. Above all, the staff was absolutely outstanding. That made this a place I’ll return to each time I come for business or pleasure.

Family_with_children

10/10

Exceptional

05 Mar 2026

Steven

Very nice

10/10

Exceptional

04 Mar 2026

Ana

Good

10/10

Exceptional

03 Mar 2026

Josh

Had a great stay for our first visit to NYC. Staff was beyond friendly and helpful. They even held our bags before check in and after checkout so we could explore the city. Would definitely stay here again!

Partner

10/10

Exceptional

03 Mar 2026

Ashley

Room was spacious, clean and elevators were quick. Would stay again for sure!

Family_with_children