Hotel Socia

10/10

Exceptional

02 Apr 2026

Miguel

The staff was friendly and very helpful

10/10

Exceptional

31 Mar 2026

Tanya Kristine

This hotel had it all! Location was perfect! Our room was always clean and restocked. The amenities were on point a staff was so helpful and friendly. Can’t leave out a great rooftop bar. Will definitely be back!

Family_with_children

10/10

Exceptional

31 Mar 2026

Alexander

M Social is the perfect location for seeing Broadway shows. The room was clean, and the staff friendly and helpful.

Friends_and_family Family

4/10

Poor

30 Mar 2026

Kimberly

Hotel is just ok. No door help, have to take a slow elevator to the lobby, then another elevator to your room. Lobby was super crowded and chaotic at check-in and check-out. Staff was ok but not super friendly. They had rooms ready but charge $75 for early check-in regardless. Room was small and dark with very little light, terrible bathroom lighting, not a lot of extra towels. No hair dryer had to call for one. Fire drill performed during the day with very little warning. Alarms blared so loud for 15 min and elevators were shut down. Had to take the stairs but it was a maze of hallways to get to the lobby. Night manager was rude when we asked about using our hotels.com credit for room service since one of us was sick and could go not to the restaurant. Was told no we can’t use our credit unless we eat there no exceptions. Location was ok next to Neil Simon theater where we saw MJ which was fantastic and was the bright spot of our stay. Would not recommend.

Friends_and_family Family

4/10

Poor

29 Mar 2026

Dave

The breakfast was average

Business

10/10

Exceptional

27 Mar 2026

Lori

Traveled with a child- everything was clean and safe. Friendly staff.

10/10

Exceptional

27 Mar 2026

Michelle

This hotel and everything about it from the time you walk in until checkout was 100%! First class service and amenities. We really enjoyed our stay and slept like babies at night. Shower was good pressure too which is rare to find. I will definitely stay here again.

Friends_and_family Family

8/10

Excellent

27 Mar 2026

Linda

Love the spacious bathroom. The room is a good size.
The elevators could use a little oil. Once in the elevators it feels muggy.
Inconvenient to take two sets of elevators when going up and down.

Family_with_children

10/10

Exceptional

27 Mar 2026

Anival

next to anything and everything

2/10

Poor

25 Mar 2026

Jena

Small rooms. 700 hold on credit card upon arrival. Water shut off in entire building last day of trip.

Family_with_children

8/10

Excellent

24 Mar 2026

Quintina

Great room

10/10

Exceptional

24 Mar 2026

Candice

Book it! It’s amazing—convenient, eclectic, clean, all the things! Open terrace over Times Square is superb! Get the breakfast buffet—so good with best view!

8/10

Excellent

24 Mar 2026

Colin

Great view. Very lively and fun spot.

Partner

2/10

Poor

23 Mar 2026

scott

Absolutely horrible service all around and room was tiny especially the bathroom. Literally had to close the bathroom door to get into the shower. Day 1 we received a letter on the door stating we are being charged a $500 cleaning fee for smoking in the room but the issue is nobody in the room even smokes!!!! I went to the manager and explained to her nobody smokes and she then insisted I call my credit card company to file a dispute instead of helping me (the guest) remove the bogus charge! The bar states it closes at 11:30pm but that is false as well. We showed up to have a drink before we went to the room at 11:10pm and was rudely told to go away! The last and final night we received another letter stating that the water to the ENTIRE hotel would be shut of between the hours of 11pm and 8am??? Never in my life have I ever been without running water and a toilet to flush! Great location but grimey hotel and terrible service. Bartenders cared more about talking to each other than the guests. Insane! Made my 5 night stay a bad experience all around. Shame on the management as I am in the hospitality business and would never treat any guests like this! STAY AWAY FROM MSOCIAL TIMES SQUARE!!!!

Partner

10/10

Exceptional

22 Mar 2026

Alejandro

Good

Partner

6/10

Pleasant

20 Mar 2026

Dustin

There were stains on the curtains/walls/furniture, the room never cooled off. One of the 2 elevators wasn’t working for 2 days leading to people waiting 15-20 mins outside in the rain. The rooms need refreshing. It was much more visually appealing 3 years ago.

Family_with_children

8/10

Excellent

20 Mar 2026

Peter

Great location. The “resort fee”

8/10

Excellent

19 Mar 2026

Randy

The property lobby is attractive and the reception and bar/restaurant staff are very professional and have great attitudes. I extended my stay twice and I appreciate how they worked with us to make our stay seamless. The rooms are standard a terms of size but well kept. The elevator getting from street level to lobby is a bit chaotic at times and during our stay only one of the two worked making the wait at times excessive. All in all this was a good stay. It’s conveniently located by shows, restaurants and everything in between. I still prefer their downtown location but wouldn’t rule out staying here again.

Partner

10/10

Exceptional

19 Mar 2026

Mairam

Clean room

Family_with_children

8/10

Excellent

19 Mar 2026

Jacqueline

Elevator process can be a challenge, slow and congested. If you dont fancy smell of cigarettes, this place is not for you. There were many highlights such as direct access to Broadway, Time Sqaure and all the great shopping and eating to chose from.

Family_with_children

8/10

Excellent

18 Mar 2026

Shiloh

The staff was great and very helpful. Bartenders were a little slow and never looked our way to make sure no one needed anything. The room I stayed in was clean and was nice but a little small for my liking. Especially the bathroom. Overall, it was a good first experience for me in New York!

Family_with_children

10/10

Exceptional

17 Mar 2026

Adam

This hotel was super nice and clean. The morning breakfast buffet was a definite plus and having a mini fridge also a huge plus. The location is great as the subway station is just across the street and there are so many great places within walking distance. All the staff was super friendly, especially our housekeeping staff. Really wish that the TVs in the room allowed streaming or had better infotainment options. Other than that I would definitely recommend and return.

2/10

Poor

16 Mar 2026

Luis

Dirty room, unfriendly staff

Partner

10/10

Exceptional

16 Mar 2026

Jessica

Excellent!

Family

6/10

Pleasant

16 Mar 2026

Jocelyn

The location is perfect if you’re visiting to do and see all the stuff Time Square has to offer, (including Broadway shows). And also because of that, it should be no surprise to the higher price stay in NYC. But I was not satisfied with their rooms and hidden stuff. For example, you actually have to call down to ask for a coffee pot. Me and my friends did not realize this until we was packing to leave. I don’t drink coffee but she end up going to McDonald’s every morning and evening for coffee because she didn’t want to pay $8 for the coffee in M Social bar area. I’ve stayed in other hotels in Times Square and just went to M Social rooftop bar for the view and the drinks. And I will continue to just visit the rooftop bar. Their hotel rooms are average to me and I will not be booking again

Friends

10/10

Exceptional

15 Mar 2026

John

.

Partner

10/10

Exceptional

14 Mar 2026

Ciara

Location of hotel is PERFECT! Rooftop PERFECT! Smooth sailing process from checkin to concierge assistance with bags PERFECT! Close to all things we desired (Times Square, Central Park, Rockefeller, American Girl, and Nintendo store along with subway access). Rooms are smaller with low beds, not the best lighting options, cleanliness not stellar, but good enough for our family. Location and friendly staff outweighs all of those things. Our second stay at this location and would definitely choose this location again. Thanks for another great experience M Social Times Square!!

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Frank

Really nice and clean room

10/10

Exceptional

13 Mar 2026

Vinh Quang

Amazing staff

8/10

Excellent

13 Mar 2026

Kayla

This location is PERFECT for either a Times Square visit or a tour around Rockefeller Square. There was plenty within walking distance of the hotel to do, including food, events, and bars. The room was clean, the lobby seemed clean for the time we were there, and the staff we talked with seemed friendly. My only real complaint is that there are no clear signs telling you that you need to take the elevator to the lobby. Obviously it’s easy enough to figure out, and there were staff downstairs to tell us, but it might be harder for someone unfamiliar with the area, culture, or if someone isn’t downstairs to assist in directing them.

Partner

10/10

Exceptional

12 Mar 2026

Lori

Our stay was wonderful! Perfectly situated in the theater district just a black away from the hustle and bustle of Times Square. Perfect location! The staff was so wonderful. Cindy kept our rooms sparkling clean and was so nice and helpful! She was so accommodating and made it feel like we were staying at a 5 star resort the way she treated us.

10/10

Exceptional

11 Mar 2026

Sharon

If you're coming to enjoy the center of New York..to see plays and shop. This is your place. Beautiful, clean, safe and staff very attentive.

10/10

Exceptional

11 Mar 2026

Shari

Everything was nice. I had a brief moment of panic when a drunk man came banging on my door at midnight, but the hotel desk came to take the man to his room.

Self

8/10

Excellent

11 Mar 2026

Jenilee

Hotel was pretty nice staff was nice just be aware they charge u a 40$ fee each night u stay when u check out !!

Partner

10/10

Exceptional

09 Mar 2026

John

Extremely well located on Times Square and close to theatres.

Partner

10/10

Exceptional

08 Mar 2026

Suzanne

Amazing location. Rooms spacious (for NYC) and clean. Staff efficient and unobtrusive. Good amenities. Only complaint is they should have body lotion in bathroom and that breakfast is overpriced.

Business Family

10/10

Exceptional

08 Mar 2026

Laura

Absolutely beautiful hotel, and you truly can’t beat the location. It’s right in the middle of the city, so you can walk to just about everything.

When you first arrive, you take the elevator up to the lobby. The lobby has a nice bar area, and from there you’ll use your room key to access the elevators for the guest floors.

Everyone we interacted with was very friendly and accommodating. We even received room credit to use toward dining and drinks, which was a great perk. The view from the patio was absolutely stunning.

Partner

10/10

Exceptional

07 Mar 2026

Sheen Novette

Perfect for our stay.

Leisure Family

10/10

Exceptional

06 Mar 2026

William

This was such a nice find right in the heart of Times Square. The lobby was a hub and always thriving. Yet the rooms were super quiet and comfortable. Above all, the staff was absolutely outstanding. That made this a place I’ll return to each time I come for business or pleasure.

Family_with_children

10/10

Exceptional

05 Mar 2026

Steven

Very nice

10/10

Exceptional

04 Mar 2026

Ana

Good

10/10

Exceptional

03 Mar 2026

Josh

Had a great stay for our first visit to NYC. Staff was beyond friendly and helpful. They even held our bags before check in and after checkout so we could explore the city. Would definitely stay here again!

Partner

10/10

Exceptional

03 Mar 2026

Ashley

Room was spacious, clean and elevators were quick. Would stay again for sure!

Family_with_children

2/10

Poor

03 Mar 2026

Donita

The elevator was not working properly, the patio they advertised so much was full of broken glass on the floor and dirty with cups everywhere, when I asked a spoon at the front desk they got hostile over it and told me to ask the restaurant next door. For the money I paid I would NOT stay here again. The room was either too cold or too hot the room temperature was just not it

Family_with_children

10/10

Exceptional

03 Mar 2026

Jasmin

Hotel was clean and staff was friendly. They were able to accomodate me for my early arrival. Hotel was also very safe.

8/10

Excellent

02 Mar 2026

Denise

Drapes need to have tighter fastens when at the Times Square location.

Friends

6/10

Pleasant

02 Mar 2026

Jennifer

There is no complementary coffee, no coffee maker in the room, nothing downstairs. Water bottle filling station on our floor didn’t work. No extra blankets so if you have multiple people in a room you can’t have another blanket for them in the bed. It was a mediocre stay even though the staff who checked us in were lovely. For the cost there should be basic things like coffee and water in my opinion.

10/10

Exceptional

02 Mar 2026

Katie

Location! Safety: the door man watching us during off hours and super nice coffee cart man right outside made each morning special!

Friends

10/10

Exceptional

01 Mar 2026

Robert

Excellent hotel beautiful view nice staff

Friends

10/10

Exceptional

28 Feb 2026

Aimee

Excellent location 10/10

Business

10/10

Exceptional

27 Feb 2026

Dominique and ERIC

Friendly employees, clean rooms. Although their $10 drink credit/ day is per person so it you’re 2 not much of a gift especially that it can not be compiled
The breakfast buffet is also annoying as you can not buy any item à la carte

Family

10/10

Exceptional

27 Feb 2026

Gina

I had a very enjoyable stay at the hotel. The staff members were consistently friendly and helpful throughout my visit. While the check-in process can become busy at certain times, it didn't detract significantly from my overall positive experience. I would be happy to recommend this hotel to others. I've stayed her on two seperate trips. The overall atmosphere was quite pleasant and welcoming.

Business Self

10/10

Exceptional

27 Feb 2026

Alexander

Everything was exceptional

Family

10/10

Exceptional

25 Feb 2026

Ja'Nette

One of my favorite stays in nyc yet

6/10

Pleasant

24 Feb 2026

Thomas

Room was comfortable and clean - except the window was quite dirty (it being February in NYC) which was a hinderance for the "Times Square Ball drop view"- and the hotel itself is about three blocks north of Times Square, so it's a partial view. The lobby situation is a bit hectic. A guy on the phone gave me incorrect information about vouchers I was given (and was pretty curt the two times I spoke with him) but thankfully the person at the desk when I checked out made up for his error. Didn't love the two elevators situation (you have to take one from street level and then a second one up to the rooms) and the lobby is also a "rooftop bar". I think maybe if the people on the first level were more welcoming and engaging (and not just speaking to guests when spoken to as I found the case to be) it could improve that experience a bit. Overall, the stay was fine and very convenient for seeing Broadway shows (which is what I wanted to do)!

Self

10/10

Exceptional

23 Feb 2026

Enisa

The staff was amazing, everyone was so friendly. Place was clean but busy. View was amazing! It’s close to everything and parking is close by as well.

Family_with_children

10/10

Exceptional

23 Feb 2026

Natalie

Staff is very curtious and attentive. Everything was great

8/10

Excellent

23 Feb 2026

SINTRA

Staff was helpful

Partner

10/10

Exceptional

23 Feb 2026

Kenneth

Very nice!

Partner

6/10

Pleasant

22 Feb 2026

Shannon

The room was ok. Mattress was very worn on one side. Bartenders were friendly. Dining room attendant seemed bothered to let us know what the breakfast was. Overall, not unpleasant but I've stayed at better properties for the same price.

2/10

Poor

21 Feb 2026

Soraya

Staff was okay, they don’t really communicate well , there were no toiletries in the bathroom, not enough towels since it was 4 of us. We had credits we didn’t understand how to use them. Online it had said that the room i picked was suppose to be a walk in shower, but we got a tub. I really didn’t like the hotel!

Family_with_children

10/10

Exceptional

19 Feb 2026

jason

Great stay. Hotel and room was very clean. Staff was very friendly. Definitely recommend.

Partner

6/10

Pleasant

19 Feb 2026

Javier I

Rooms are small and tight

Family

8/10

Excellent

18 Feb 2026

Ryan

Great location….nice hotel perfect for family break.

Family_with_children

10/10

Exceptional

18 Feb 2026

Guadalupe

Clean room, great view, and nice staff

10/10

Exceptional

18 Feb 2026

Rhaiza

I’ve stay in two separate occasions and both have been excellent stays! Clean, spacious and close to everything. Will definitely return!

Family

10/10

Exceptional

16 Feb 2026

Brittany

Wonderful stay! Everything was great!

Leisure Family_with_children

10/10

Exceptional

16 Feb 2026

Ellen

Wonderful staff. Room spotless. Requested a Keurig fir thee room as offered and it was there 5 minutes.

Friends_and_family Friends

10/10

Exceptional

15 Feb 2026

William

All of the above, great enviroment, clean, felt safe and staff very nice and upfront. It is my hotel of choice whenever i go visit New York city

Leisure Family

10/10

Exceptional

14 Feb 2026

Matthew

Great place

10/10

Exceptional

14 Feb 2026

GUILLERMO

Great option right in times square

10/10

Exceptional

12 Feb 2026

Anna

I love this hotel so much. The location is unbeatable.. close to EVERYTHING. The rooms are pretty big (compared to other NYC rooms), and designed so tastefully with very comfortable beds and linens. The views that are to die for.. I especially love the Hudson River view side.
Love the restaurant/bar as well - highly recommend the salmon dish for dinner.
The staff are all wonderful. I’ve stayed here twice, and I know I’ll be staying again for future trips!

Leisure Friends

8/10

Excellent

10 Feb 2026

Kerlinda

The only problem I have is the didn’t clean my room

Partner

2/10

Poor

09 Feb 2026

Hector

The room was horrible, beds in bad conditions lobby is the worst you can find. Staff not friendly and with bad service. NEVER be back at that hotel its a Nightmare.

Leisure Family

4/10

Poor

09 Feb 2026

Kimberly

The water in the restroom was came out both brown and milky. There were stains all over the headboard as well. I was also charged a large amount of unlisted fees at checkin. There is no way this hotel is a 4 star establishment.
I would not recommend at all.

Leisure Self

10/10

Exceptional

08 Feb 2026

Syreeta

The art and the cleanliness

6/10

Pleasant

08 Feb 2026

Simon

Spacious room. Very poor cleaning. Moved out of first room as bathroom towels were filthy (soiled) and soap dispensers were mostly empty. Almost seemed like a stitch up from a disgruntled cleaner. But very poor first experience after an 18hr flight. Offer of one free drink didn’t real cut it for the inconvenience of moving rooms and missing dinner.
Otherwise the hotel was fine.

Leisure Self

10/10

Exceptional

07 Feb 2026

Caroline

Staff at check in and out amazing. Room spotless. This is our 5th visit. We hope to return.

Leisure Partner

10/10

Exceptional

06 Feb 2026

Steven

Front desk staff is absolutely top notch. I stay here quite frequently on business and have rarely had any issues with room or facilities.

Business

10/10

Exceptional

03 Feb 2026

Shannon

Staff was great. Bathroom could be updated a little bit overall, very nice

Leisure Friends

8/10

Excellent

03 Feb 2026

Antony

Staff seemed very courteous

Leisure Partner

8/10

Excellent

02 Feb 2026

COURTNEY

Staff was great. Nothing stood out as overall amazing. Room was comfortable. View of Time Square was nice. The social aspect of the hotel where bar and restaurant was, was nice. I was assisted by a male bartender who was absolutely amazing. Made it comfortable to sit at the bar alone.

Leisure Family_with_children

10/10

Exceptional

02 Feb 2026

Alicia

Clean room and nice staff. Thanks for the stay! Will definitely be staying here again

2/10

Poor

02 Feb 2026

Jodie

Staff. Wrong info about parking. Error by staff at check put $900+ on hold on my debit card. When she ran it again my card was declined for going over debit card daily limit. They wouldn’t take cash.

Friends_and_family Family

10/10

Exceptional

02 Feb 2026

Abdul

Great food and customer service!

Partner

10/10

Exceptional

02 Feb 2026

Natalie

Gorgeous views, very clean and polite staff.

Partner

10/10

Exceptional

01 Feb 2026

Paul

Clean room, great staff, and great place to get around the city. Will stay again

Business_and_leisure Partner

10/10

Exceptional

30 Jan 2026

James

The staff was excellent and the room was clean and good but it’s all about the views and location which this hotel provides at every turn. Even the windows by the elevators offer spectacular views. And walk outside to Times Square.

Business Self

10/10

Exceptional

27 Jan 2026

Diane

The staff in the rooms were amazing in the lobby was so cozy for some time away from my family lol

Leisure Family

10/10

Exceptional

24 Jan 2026

Fatumah

Beautiful hotel

10/10

Exceptional

24 Jan 2026

Susie

The room was clean and the staff was friendly

Friends_and_family Family

10/10

Exceptional

20 Jan 2026

Christopher

Friendly helpful staff, rooms were very clean and a good size, great views, great price

Partner

10/10

Exceptional

20 Jan 2026

Lolita Eileen Vargas De

Everithing was great!

Leisure Family_with_children

10/10

Exceptional

19 Jan 2026

Lisa

My favorite hotel in the Broadway district!!

6/10

Pleasant

19 Jan 2026

Russell

It did the job, but the room was very small and pokey.

We went just before Xmas and it was going to be very expensive for obvious reasons - but it really wasn’t worth the cost. Just had accept getting ripped off because of the dates and location.

Friends_and_family Family

8/10

Excellent

18 Jan 2026

Jennifer

Clean room and nice view. Hotel was walkable to key locations like Times Square, Bryant Park, Central Park, Grand Central, Rockefeller Center.

My only complaint was that my family brought outside food and ate in the sitting area next to the bar. An employee comes up to us and said no outside food is allowed but we didn’t know. He asked for my room # and said “don’t take too long”. Mind you, it was a Monday evening and wasn’t busy at the bar at all. Other people came in with outside food and ate in the sitting area but the employee didn’t say anything to them.

Family_with_children

10/10

Exceptional

18 Jan 2026

Denys

As usual, I was thoroughly impressed with my stay at M Social Hotel New York Times Square. This was my fifth experience with the hotel, and my only request every time is a room with a view of Times Square. Of course, my request was respected all five times! For the first time ever, I was given my room key immediately at 11:30am (the check-in time is 4:00pm), and I greatly appreciated it. The staff at the front desk is amazing, especially the concierge who booked my airport transfer. The room was spotless. It has a small fridge that some hotels do not have. The room did not have a coffee maker though, but there was a note indicating that one could always make a request for the appliance. I will not hesitate to book another stay at this fine establishment in the very near future (May 2026).

Leisure Self

6/10

Pleasant

18 Jan 2026

Genesis

The room needs some deep cleaning and upgrades. The bed was hard and creaking (I need a back massage at this point). There was rust around the air condition. Spots on the wall, and wall paper pealing. The floor could have a good deep clean. Honestly it could be a really nice hotel. Just take some extra time to do a deep clean on the place.

Leisure Family

10/10

Exceptional

17 Jan 2026

Timothy

Great staff, nice room, nice amenities.

Business_and_leisure Self

10/10

Exceptional

17 Jan 2026

Paul

Nice location