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Hard Rock Hotel Shenzhen

Shenzhen - Guangdong · China

9 Golf Avenue, Guanlan, Longhua DistrictView location

8.8/10Excellent927 Reviews
Cleanliness9.0/109.0
Service9.0/109.0
Comfort9.2/109.2
Condition8.8/108.8
Neighborhood8.4/108.4
Amenities8.6/108.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hard Rock Hotel Shenzhen

The Hard Rock Hotel Shenzhen offers guests a memorable stay with exceptional service and premium amenities. Enjoy complimentary Wi-Fi and convenient airport transportation booking. Guests also benefit from free parking and a dedicated executive lounge for relaxation.

Start your day with a delicious breakfast at the on-site restaurant, which also offers accessible meal options throughout the day, or take advantage of the convenient grocery delivery service.

Maintain your fitness routine at the hotel gym, and unwind with a refreshing dip in the pool, followed by a drink at the poolside bar. Smoking is restricted to designated areas.

Read more about this hotelShow less

With a stay at Hard Rock Hotel Shenzhen in Shenzhen (Longhua District), you'll be a 4-minute drive from Mission Hills Ecological Sports Park and 6 minutes from Shenzhen Guanlan Landscape and Cultural Park.

This family-friendly hotel is 9 mi (14.6 km) from Mission Hills Golf Club and 11.4 mi (18.4 km) from Bao an Stadium. Make yourself at home in one of the 258 air-conditioned rooms featuring LCD televisions.

Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads. Conveniences include phones, as well as safes and desks.

Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Shenzhen? This hotel has 16576 square feet (1540 square meters) of space consisting of conference space and 4 meeting rooms. Free self parking is available onsite.

Popular amenities

Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Childcare
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Parking height restrictions apply Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets allowed Pet max weight (per pet) in kg is 18 Pet max weight (per pet) in lb is 40 Only dogs and cats are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: CNY 500.0 per night

    We have included all charges provided to us by the property.

  • You need to know
    • The seasonal pool will be open from May to December.
    • Pool access available from 10:00 AM to 7:00 PM.
    • Reservations are required for golf tee times. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • A car is not required for transportation to and from this property.
    • Parking height restrictions apply.
    • Contactless check-out is available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. This property requires guests to wear a swim cap in the pool.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards, debit cards, mobile payments, and cash
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately CNY 158 for adults and CNY 158 for children
    • Pet fee: CNY 350 per pet, per night
    • Service animals are exempt from fees
    • Rollaway bed fee: CNY 350.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Chinese (Cantonese)

    English

    Chinese (Mandarin)

Nearby attractions

Mission Hills Ecological Sports Park 0.3 km / 0.2 mi
Bounce Trampoline Park 1.5 km / 0.9 mi
Shenzhen Guanlan Landscape and Cultural Park 4.8 km / 3 mi
Fenggang Sports Center 8.6 km / 5.3 mi
Daping Park 12.4 km / 7.7 mi
Mission Hills Golf Club 14.6 km / 9 mi
Longfeng Villa Video Resort 17.2 km / 10.7 mi
MixC Cinema 17.3 km / 10.8 mi
Guangming Park 17.4 km / 10.8 mi
Bao an Stadium 18.4 km / 11.4 mi
Buji Park 19.3 km / 12 mi
Dafen Oil-Painting Village 19.6 km / 12.2 mi
Shenzhen Longgang Universiade Center 19.6 km / 12.2 mi
Longgang Dragon Park 20.3 km / 12.6 mi
Longgang Vanke Plaza 20.5 km / 12.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 258
  • Number of floors (main building): 25
  • Double rooms: 97
  • Suites: 51
  • Family rooms
  • Connecting rooms
  • hotel
  • Small pets allowed (under 5 kg)
  • Wheelchair-accessible
  • Car parkExtra charge
  • Electric vehicle charging stationExtra charge
  • 24-hour reception
Show 48 more facilities & services
  • Check-in hour
  • Check-out hour
  • Wired InternetExtra charge
  • Wi-fi
  • Car hireExtra charge
  • Airport ShuttleExtra charge
  • Room service
  • Laundry serviceExtra charge
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Currency exchange facilitiesExtra charge
  • Cloakroom
  • Lift access
  • Shop
  • Terrace
  • Concierge
  • Luggage roomExtra charge
  • Clothes dryer
  • Library: 1
  • Towels and bed linen
  • Café
  • BarExtra charge
  • Restaurant
  • Smoking areaExtra charge
  • Poolside snack barExtra charge
  • Banquet hall
  • Conference room
  • Business centre
  • Audio-visual equipment rental
  • Outdoor freshwater poolExtra charge
  • Children playgroundExtra charge
  • Kids’ clubExtra charge
  • Game room
  • Hot tubExtra charge
  • Breakfast buffet
  • Continental breakfast
  • Non-smoking establishment
  • Squash
  • FitnessExtra charge
  • Billiards
  • Bowling alley
  • Golf
  • TennisExtra charge
  • Golf practice facility
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • FAMILY ROOM SUPERIORFAMILY ROOM • SUPERIOR • 1 BedroomFAM.SU

    Photos are not available for this room type.

    Hard Rock Hotel Shenzhen

    FAMILY ROOM SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    FAMILY ROOM
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.SU

    Room amenities

    • Wheelchair-accessible
    • Wake-up service

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Hard Rock Hotel Shenzhen

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM SUPERIORFAMILY ROOM • SUPERIORFAM.SU-1

    Photos are not available for this room type.

    Hard Rock Hotel Shenzhen

    FAMILY ROOM SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.SU-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE TWO BEDSSINGLE • TWO BEDSSGL.2B

    Photos are not available for this room type.

    Hard Rock Hotel Shenzhen

    SINGLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    Hard Rock Hotel Shenzhen

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Hard Rock Hotel Shenzhen

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIORDouble or Twin • SUPERIORDBT.SU

    Photos are not available for this room type.

    Hard Rock Hotel Shenzhen

    Double or Twin SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR CITY VIEWDOUBLE • SUPERIOR CITY VIEWDBL.CV-SU

    Photos are not available for this room type.

    Hard Rock Hotel Shenzhen

    DOUBLE SUPERIOR CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BED • 1 Bedroom • 5 m²DBL.KG-SU
    DOUBLE SUPERIOR KING BEDPhoto unavailable6 photos

    Hard Rock Hotel Shenzhen

    DOUBLE SUPERIOR KING BED

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-SU

    Room amenities

    • Wake-up service
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Hard Rock Hotel Shenzhen

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDSSUITE • TWO BEDSSUI.2B

    Photos are not available for this room type.

    Hard Rock Hotel Shenzhen

    SUITE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU

    Photos are not available for this room type.

    Hard Rock Hotel Shenzhen

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BED • 1 Bedroom • 62 m²DBL.DX-KG
    DOUBLE DELUXE KING BEDPhoto unavailable1 photo

    Hard Rock Hotel Shenzhen

    DOUBLE DELUXE KING BED

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    62 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Room amenities

    • Centrally regulated air conditioning
    • Carpeted floors
    • Ironing set
    • Tea and coffee making facilities
    • 220V power supply
    • Pay movies
    • Toiletries
    • Bluetooth speaker
    • Pillow menu
    • Wake-up service
    • Disability-friendly bathroom
    • Wheelchair-accessible
    • Make-up mirror
    • Trouser press
    • Plug adaptor
    • Smoke detector
    • Fitness room
    • Shower: 1
    • Bathtub: 1
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Desk
    • Slippers

    Facilities with extra charge

    • Extra beds on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIORTWIN • SUPERIORTWN.SU

    Photos are not available for this room type.

    Hard Rock Hotel Shenzhen

    TWIN SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUM QUEEN BEDDOUBLE • PREMIUM QUEEN BEDDBL.PI-QN

    Photos are not available for this room type.

    Hard Rock Hotel Shenzhen

    DOUBLE PREMIUM QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIUM QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PI-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE QUEEN BEDDOUBLE • DELUXE QUEEN BEDDBL.DX-QN

    Photos are not available for this room type.

    Hard Rock Hotel Shenzhen

    DOUBLE DELUXE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB

    Photos are not available for this room type.

    Hard Rock Hotel Shenzhen

    SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG-1

    Photos are not available for this room type.

    Hard Rock Hotel Shenzhen

    STUDIO KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX-1

    Photos are not available for this room type.

    Hard Rock Hotel Shenzhen

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXE • 1 Bedroom • 5 m²DBL.DX
    DOUBLE DELUXEPhoto unavailable3 photos

    Hard Rock Hotel Shenzhen

    DOUBLE DELUXE

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Room amenities

    • Wake-up service
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE SUPERIOR KING BEDDOUBLE SINGLE USE • SUPERIOR KING BEDDUS.KG-SU

    Photos are not available for this room type.

    Hard Rock Hotel Shenzhen

    DOUBLE SINGLE USE SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.KG-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Hard Rock Hotel Shenzhen

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BED • 1 Bedroom • 5 m²STU.KG
    STUDIO KING SIZE BEDPhoto unavailable5 photos

    Hard Rock Hotel Shenzhen

    STUDIO KING SIZE BED

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG

    Room amenities

    • Wake-up service
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIORTWIN • SUPERIOR • 1 Bedroom • 5 m²TWN.SU-1
    TWIN SUPERIORPhoto unavailable3 photos

    Hard Rock Hotel Shenzhen

    TWIN SUPERIOR

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width, 2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU-1

    Room amenities

    • Wheelchair-accessible
    • Wake-up service

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING BED NON SMOKINGSTUDIO • KING BED NON SMOKINGSTU.KG-NM

    Photos are not available for this room type.

    Hard Rock Hotel Shenzhen

    STUDIO KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARD • 1 Bedroom • 5 m²TWN.ST-11
    TWIN STANDARDPhoto unavailable1 photo

    Hard Rock Hotel Shenzhen

    TWIN STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width, Double bed 131-150 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-11

    Room amenities

    • Wake-up service
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Hard Rock Hotel Shenzhen

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 5 m²DBL.ST-21
    DOUBLE STANDARDPhoto unavailable1 photo

    Hard Rock Hotel Shenzhen

    DOUBLE STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-21

    Room amenities

    • Wheelchair-accessible
    • Wake-up service

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR QUEEN BEDDOUBLE • SUPERIOR QUEEN BEDDBL.QN-SU

    Photos are not available for this room type.

    Hard Rock Hotel Shenzhen

    DOUBLE SUPERIOR QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE BUNK BEDSUITE • BUNK BEDSUI.BK

    Photos are not available for this room type.

    Hard Rock Hotel Shenzhen

    SUITE BUNK BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    BUNK BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.BK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIOR TWO DOUBLE BEDSTWIN • SUPERIOR TWO DOUBLE BEDSTWN.2D-SU

    Photos are not available for this room type.

    Hard Rock Hotel Shenzhen

    TWIN SUPERIOR TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.2D-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE SUPERIORDOUBLE SINGLE USE • SUPERIORDUS.SU

    Photos are not available for this room type.

    Hard Rock Hotel Shenzhen

    DOUBLE SINGLE USE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.SU

    Limited room details from hotel

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  • STUDIO TWO BEDSSTUDIO • TWO BEDS • 1 Bedroom • 5 m²STU.2B-1
    STUDIO TWO BEDSPhoto unavailable4 photos

    Hard Rock Hotel Shenzhen

    STUDIO TWO BEDS

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width, Double bed 131-150 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2B-1

    Room amenities

    • Wheelchair-accessible
    • Wake-up service

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BED • 1 Bedroom • 88 m²SUI.KG-4
    SUITE KING SIZE BEDPhoto unavailable2 photos

    Hard Rock Hotel Shenzhen

    SUITE KING SIZE BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    88 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-4

    Room amenities

    • Wheelchair-accessible
    • Wake-up service

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIOR CITY VIEWTWIN • SUPERIOR CITY VIEWTWN.CV-SU

    Photos are not available for this room type.

    Hard Rock Hotel Shenzhen

    TWIN SUPERIOR CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.CV-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Hard Rock Hotel Shenzhen

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVE KING BEDDOUBLE • EXECUTIVE KING BEDDBL.EJ-KG

    Photos are not available for this room type.

    Hard Rock Hotel Shenzhen

    DOUBLE EXECUTIVE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXETWIN • DELUXETWN.DX

    Photos are not available for this room type.

    Hard Rock Hotel Shenzhen

    TWIN DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN EXECUTIVETWIN • EXECUTIVETWN.EJ

    Photos are not available for this room type.

    Hard Rock Hotel Shenzhen

    TWIN EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN NON SMOKINGTWIN • NON SMOKINGTWN.NM

    Photos are not available for this room type.

    Hard Rock Hotel Shenzhen

    TWIN NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIOR KING BEDDouble or Twin • SUPERIOR KING BEDDBT.KG-SU

    Photos are not available for this room type.

    Hard Rock Hotel Shenzhen

    Double or Twin SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDSSUI.2D

    Photos are not available for this room type.

    Hard Rock Hotel Shenzhen

    SUITE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Hard Rock Hotel Shenzhen

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Hard Rock Hotel Shenzhen

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hard Rock Hotel Shenzhen

8.8
Excellent
927 Reviews
Cleanliness
9.0 /10
Service
9.0 /10
Comfort
9.2 /10
Condition
8.8 /10
Neighborhood
8.4 /10
Amenities
8.6 /10
100 reviews shown
6/10
Pleasant
18 Jul 2026
Cory
The place was very outdated and none of the staff was able to communicate easily. It also appeared that a lot of the staff wasn't sure how and what to answer, when asked a question. It also turns out that everything closes very early within the hotel. I'm not sure if that's a function of rules and regulations of the town or of the hotel.
Friends
8/10
Excellent
09 Jul 2026
Eil
- Improve quality of hotel robes.
- Install a power outlet for hair dryers in the powder room.
10/10
Exceptional
29 Jun 2026
Monty
The staff were fantastic and they help with the language barrier
Business
4/10
Poor
16 Apr 2026
Sun Choi Kenny
disappointed
Not really Hard Rock international standard Grade
No Hospitality
Room big but no facilities.
No intention to be back .
Family
10/10
Exceptional
20 Jan 2026
Lee
Very good
8/10
Excellent
30 Dec 2025
VINCENT
The rooms looked and felt modern and new to me. You could find USB charging ports and LED lights on the bathroom mirror. Besides the modern amenities, the room itself was spacious, with a large round bath tub as well as separate area for shower and toilet.

Breakfast served was buffet with both Western and Chinese food like congee and dumplings that you would get in most hotels in China.

Now for the area of improvement - My only complaint was the lounge. We had opted to buy the lounge package (Royal Royalty King room) that included access to the lounge during our stay, Having been to a lounge in Hong Kong, I was really surprised the lounge was just another room that looked like a restaurant than a lounge. There were tables and chairs but no comfortable sofas and space that you would expect from a proper lounge. Even the food choice was bad. You only got a tiramisu or strawberry (bite-sized) cakes and slices of watermelons and dragon fruits and that's all. Drinks were self-served from a coffee machine or from tea bags, or u could get a can of coke or a lager from the fridge. There was a bar that had no one.

Overall, I think this hotel is worth your money if you need to stay in the area. The staff service was exceptional. I am a Hard Rock pin collector and before I booked the hotel I asked if they would sell any pins there and they not only answered my query but also went to take and sent me pictures of the pins available. I think this was definitely above and beyond.
Leisure Partner
10/10
Exceptional
22 Nov 2025
Minhyung
Staff was so kind so I'm appreciate for Steven
Business Family
8/10
Excellent
09 Nov 2025
Man Wai
Breakfast buffet at Seasons restaurant has lots of variety, food are tasty, especially the Chinese food. Staffs are polite and helpful.
Friends_and_family Family
10/10
Exceptional
11 Oct 2025
Maximilius
Huge room but the kids playroom needs renewing
Leisure Family_with_children
2/10
Poor
29 Sep 2025
Adam

Terrible hotel experience

The worst executive lounge I've ever experienced, and I've been to many. They only served a few cookies, bread and peanuts. We had to ask to get additional food, which they provided only after asking, and then it took more than an hour to get it. Also, the following day, after I had ordered room service, someone came into my room while I was away at breakfast, even though I had the \"do not disturb\" sign on, and took out what was left of my room service meal. They came into my room without asking while I was gone. It made me feel very uncomfortable.
Partner
8/10
Excellent
18 Aug 2025
Raymond
I had a pleasant stay at the Hard Rock Hotel in Shenzhen. Firstly, I like the cyber atmosphere and unique rock-themed style which created an exciting feeling. Secondly, the staffs were exceptionally helpful and willing to answer my enquiries, guiding my family how to go to the sport centre nearby. However, I was disappointed with the limited dining options available on-site, which are too expensive for me, which made me had to walk about 5 minutes to dining in the nearby shopping mall. In general speaking, it was a memorable stay, but improvements in dining variety would enhance the experience.
Leisure Family
8/10
Excellent
30 Jul 2025
Chi Fai
every is ok but the wifi very weak.
6/10
Pleasant
27 Jul 2025
Verified traveler
the hair dryer has poor connectivity and sometimes works and sometimes doesn’t. The room is reasonably clean, but a bit old. I am staying here with my family, and we have four rooms in total. Three of them have executive privileges, but when the staff found out one of our room numbers, they said we couldn't enter. They probably didn’t check properly. The hotel pool is extremely small, overcrowded with too many children, making it very cramped. This hotel seems to be a mid-range establishment, but the size of the pool is unbelievably small. Not recommend.
Friends_and_family Family
10/10
Exceptional
30 Apr 2025
Thomas
Certainly! Here's a polished and warm thank-you note for your stay at a Hard Rock Hotel:

---

**Subject:** Thank You for an Amazing Stay!

Dear [Hotel Manager/Staff],

I hope this message finds you well. I wanted to take a moment to express my sincere gratitude for the wonderful experience I had during my recent stay at the [Hard Rock Hotel Location]. From the vibrant atmosphere to the exceptional service, every detail made my visit truly memorable.

The room was stylish and comfortable, and the [mention any standout amenities—e.g., rooftop pool, live music, dining options] added an extra layer of enjoyment to my trip. A special thanks to [mention any staff member by name, if possible] for their outstanding hospitality—it’s the people who make all the difference!

As a fan of the Hard Rock brand, I loved the unique music-themed touches throughout the hotel. It’s clear that your team puts great care into creating a fun and welcoming environment for guests.

Thank you again for a fantastic stay. I look forward to returning in the future and will gladly recommend your hotel to friends and family.
Business
10/10
Exceptional
18 Apr 2025
Ting Pong
Big bath tub is excellent and great view
8/10
Excellent
06 Apr 2025
Verified traveler
close to the MH mall, convenience location
Friends_and_family Family
10/10
Exceptional
10 Mar 2025
Fadi
Good location clean and good breakfast
Business Self
10/10
Exceptional
21 Feb 2025
Fadi
Great hotel, clean great service good breakfast and good location
Business Self
10/10
Exceptional
19 Feb 2025
David
Very cool hotel, lots of interesting features
Business Friends
6/10
Pleasant
31 Jan 2025
Seyed hamed
Expected more from Hard Rock
I understand they want to cut the expenses but it’s not what customer expect from well known hotel in the world.
Friends_and_family Family
10/10
Exceptional
12 Dec 2024
Danny

Great service

Great service and friendly team. very close to MRT
Business
10/10
Exceptional
14 Sep 2024
Fadi
Excellent hotel, great service and location
10/10
Exceptional
13 Sep 2024
Hoi Yee
The location of the hotel is great. With a big shopping mall with loads of restaurants just across the street. The rooms are clean and tidy with a big bathtub. The hotel staff are very helpful and friendly. Will definitely stay there again.
Leisure Family
10/10
Exceptional
31 Aug 2024
Ting Pong
The bath room is excellent and the music in the room is unbeatable
Leisure Family_with_children
8/10
Excellent
18 Aug 2024
keng
Family oriented resort with decent room size. Staff tries to provide best service and can be tricky during peak hours, like checking-in/out, or breakfast hours.
Leisure Family_with_children
8/10
Excellent
16 Aug 2024
Raymond
Everything is good except breakfast have not enough seat. Ppl have to stay ina long line. During holiday, a lots of family check in therefore a lots of noise from children.
Friends_and_family Friends
10/10
Exceptional
03 Aug 2024
Guillaume

Thumbs up

Amazing stay, good service, really clean
Business
10/10
Exceptional
12 Nov 2023
Verified traveler

Great stay in Shenzhen

Visiting Shenzhen on business. The HRH is modern with comfortable amenities. Front desk staff was amazing (thanks much to Steven).
Business
8/10
Excellent
01 Nov 2023
Lee
Nice but little bit old
6/10
Pleasant
24 Sep 2023
Raph
the room conditions are below standard. stuff are broken
Leisure
10/10
Exceptional
29 Apr 2023
Zachary
It was a nice hotel for a good price. I liked the Cafe and the gift shop.
Leisure Family_with_children
8/10
Excellent
21 Sep 2021
Verified traveler

Great, if a little too warm, Hotel

Love this hotel, always nice service and some of the best rooms in the city for this price. It's a little out there but easy to get to on line 4. First room on this particular stay was far too warm - temp only going down to 26 - but after two people checking it they gladly moved our room just down the hall. The second room was much cooler. Cafe was open and the food was excellent, too.
Partner
8/10
Excellent
05 Jul 2021
Verified traveler

haven

Stayed for 6 nights. The staff were pleasant, the room clean, and most facilities open. We loaned the guitar and record player, used the pool and gym. All in pretty good repair. Across the road is a mall with great eateries and it’s next to Mission Hill’s activities park.
Partner
10/10
Exceptional
19 Jun 2021
John

Perfect family get-away

This place is perfect! Swimming and live music in the hotel. Ice skating, trampoline park, cinema, and bowling at the mall directly across the street...a great get-away for our family! The room was beautiful, spaciuos, and comfortable. We'll be back!
Friends_and_family Family
8/10
Excellent
04 May 2021
Verified traveler

Good stay, some facilities lacking.

Great hotel, service was good. Positive, attentive staff. Evening buffet had good choice, but more sweets than savory. Swimming pool and rooftop bar had quite limited opening times and the main bar was closed for the whole stay.
Partner
8/10
Excellent
24 Feb 2021
Diego

Good hotel at fair price

Ive been to other Hard Rock hotels and i felt that other locations have a greater selection on food and entertainment. At the same time, i was expecting a little more from the room itself. But overall it is fair for the price and location.
Friends_and_family Family
4/10
Poor
30 Dec 2019
Edward
I shouldn't spend the money for the breakfast as its really bad and nothing special. Those from Mission Hill Hotel are much better.
The sofa inside the room are terribly uncomfortable
Friends_and_family Family
8/10
Excellent
29 Dec 2019
Verified traveler
Bathroom design is unsuitable for family. It is not good for business sharing.
Leisure Family_with_children
10/10
Exceptional
05 Dec 2019
Verified traveler
Very spacious rooms with great amenities, love the breakfast and great staff. Special regards to Tony the duty manager, he offered excellent service.
Business Self
10/10
Exceptional
18 Nov 2019
Elisabeth

Great hotel

Great hotel. Rooms were very clean and tidy. The staff were very helpful. Great food. Would definitely use hard rock again.
Friends_and_family Family
10/10
Exceptional
30 Oct 2019
Steven
The only way to tell is you can go visit yourself. I will definitely go back to this hotel its super beautiful clean and great great great location. Breakfast is the best I have had in my last 20 years travelling to China. Nice local food opposite the hotel across the road inside a decent shopping mall. Mission Hill golf is next door so it is perfect for business and pleasure.
Business Self
10/10
Exceptional
29 Oct 2019
PohYS
nice, clean, big room. staffs are friendly and helpful . Special thanks to Ms Alice and Mr Rain who assists us during our stay. There is a big shopping mall just opposite the hotel where we can shop and dine.
Business_and_leisure Partner
4/10
Poor
28 Oct 2019
Lao
Check in, front desk people did not speak English. Attitude was not friendly. Asked for a quiet room on a high floor, got a room on a low floor that was extremely loud because of street construction and noise from performances at the mall across the street. Asked again for a quiet room on a high floor, got it. The smell if this hotel is nauseating. The breakfast at this hotel is like a Hampton Inn. I will absolutely never come back to this hotel again as long as I live. Am puzzled by the good reviews for this hotel.
Leisure Partner
8/10
Excellent
17 Oct 2019
Terrance

not The greatest but ok.

What you might expect at Hard Rock. However the pool is never open, the internet is terribly slow compared to other hotels and the breakfast is so so. But it’s clean, friendly, didn’t have any problems. J be advised it’s about 30-45 minute cab ride from downtown (Futian)
Business
2/10
Poor
15 Oct 2019
Frankie K.S.

Refund

It was a Saturday. The signature Hardrock Cafe was closed for biz. Good quality of room service and bar is horrible.
10/10
Exceptional
30 Sep 2019
Verified traveler
Brand new property. Be sure to have the address in Chinese because most cab drivers don’t know where it is yet. Extremely clean and modern, great service. Nice breakfast (mix of western and Chinese breakfast foods)
Business Self
10/10
Exceptional
08 Sep 2019
Fiona

great stay

Had a great stay here, the breakfast is always great and the staff bend over backwards to help in any way they can. Enjoyed using the gym and rooftop pool to get some exercise and beat jetlag and MH mall is only steps away with lots of restaurants and other entertaining things to keep me busy in the evenings even though I travel solo.
Business
10/10
Exceptional
17 Aug 2019
Vince
Hotel was very clean with great atmosphere. Only complaint at all would be internet was at times unstable.
Business Self
6/10
Pleasant
05 Aug 2019
Davy
Overall the staffs & hotel is good.
However our room is face to the main road & the construction work is like 24/7 non-stop with noisy work which made us can't sleep well overnight.
Family
8/10
Excellent
04 Aug 2019
RC
The hotel is new and clean, the roof top swimming pool is nice but a little bit small, recommended for next visit.
Leisure Family
8/10
Excellent
31 Jul 2019
Verified traveler
MH mall is just opposite the hotel, many popular restaurants and lots to play.

About the hotel room, the only negative side is that you can see through the toilet even if you have closed the toilet door. If someone is taking a bath, the other one outside the toilet can see it. Not convenient if you are coming with friends.
Leisure Family
8/10
Excellent
26 Jun 2019
Leung
Air conditioning needs to be improved, not cool enough
Leisure Family
10/10
Exceptional
18 Jun 2019
Verified traveler
整潔,保養新,特別是地下及5樓大堂設計,還有房間有音響組合,都是獨特的設計,可惜大堂旁邊的酒吧有點浪費了
Leisure Family_with_children
8/10
Excellent
28 Apr 2019
Verified traveler
Very good facilities, good service, the breadfast is good, too. But quite expensive,
Friends_and_family Family_with_children
10/10
Exceptional
23 Apr 2019
Elizabeth

Good hotel for kids

Hands on hotel manager handing out easter bunnies to kids at check-in, also there to meet and greet guests at breakfast and helped cleaned tables during busy times. Fun easter activities that the kids enjoyed very much. Room is clean, breakfast good variety, and guitar lending service is a nice perk. Only downside is pool opens for a short time from 11am-8pm. MH mall across the street is also good fun with lots of food options. Would love to see a traffic light installed between hotel and mall as its a little dangerous to cross the road with lots of heavy trucks passing thru. Will not hesitate to stay again next time.
Family
10/10
Exceptional
22 Apr 2019
Step
Wait for check in take too much time
Only one to two counter serve people
Leisure Family_with_children
8/10
Excellent
21 Apr 2019
Verified traveler
Our stay at hard rock hotel was good. Staff were friendly and
10/10
Exceptional
21 Apr 2019
Verified traveler
room is super spacious but check in time is too long
Leisure Family_with_children
8/10
Excellent
31 Mar 2019
Nora
All in all the hotel is good. Yet there are details that i find requires improvements. For example the location of power sockets in the pentry area is weird, which i have to move the coffee machine myself in order to have it capable to be plugged in the socket.
Leisure Partner
10/10
Exceptional
30 Mar 2019
Franky
Very good experience with Hardrock Shenzhen!
I book the Deluxe Gold Room. Very very good!
Although some issues happen, the name of staff Lulu Ji was reply very fast and responsible.
Hardrock Shenzhen is worth to go again!
Leisure Friends
4/10
Poor
18 Feb 2019
Frankie K.S.

Good, Bad and Ugly

Good - Front desk staff. They feel bad when I told them the unoleasant experience

Bad- the wiring is messed up. The room light could not be switched off. It took 2 hours for house keeping to fix it by.., taking the light bulb out!

Ugly - the shuttle bus of Mission Hills did not stop. There were two guests at the lobby who had waited for 20 min. The shuttle did not stop to pick guests. The staff at the ground floor did not know the phone number of Mission Hills to request for a shuttle service. Many guests stay there because of golf. The shuttle service supposed to be bread and butter service but it was messed up...
10/10
Exceptional
18 Feb 2019
Priscilla
Really excellent and spacious hotel with five star facilities! However, the location is pretty far from the city and it would be great if the hotel can organize some shuttle bus service.
Leisure Partner
10/10
Exceptional
17 Feb 2019
Verified traveler

Happy stay

Comfortable. Locate near big shopping mall which is full of different activities
Family
8/10
Excellent
08 Feb 2019
ka lok sam

nice and warm

very friendly staff. very welcoming
Partner
10/10
Exceptional
06 Feb 2019
Sip Ling

Great time

Staff are all helpful and friendly. We love the stay which is so comfortable and stylish. Buffet is great.
Family
10/10
Exceptional
04 Feb 2019
Verified traveler
Good location, just next to the shopping mall. The duty manager is very nice.
Family
8/10
Excellent
29 Jan 2019
Nikholas
Good. But Tv switched off by itself.
Toilet ceiling water dripping sound every night for abt 3 mins.
8/10
Excellent
26 Dec 2018
Tim

Hard Rock, rocked

Was accidentally given a smoking room so was then upgraded to a fantastic non smoking room. Very good service at the busiest time of year.
8/10
Excellent
24 Nov 2018
Md Aizat

Great hotel

Great location near a huge mall. Hotel is new and at the price point of a local brand. International hotel with English speaking staff. Recommend.
10/10
Exceptional
09 Nov 2018
Verified traveler
The Hard Rock Hotel is a really great choice if you are heading out to Mission Hills. The mall across the street has a bowling alley and a movie theatre, as well as many shops and restaurants. The Hard Rock Cafe in the hotel was a fun place to be on Friday and Saturday night with live music and great ambiance. There's not too much else to do in the area if you are not a golfer, but it was a good place to be for the weekend if you're looking for a relaxing time.
Partner
10/10
Exceptional
09 Nov 2018
Janice

Spacious rooms

Hotel rooms are large, toilet is very spacious. Everything is very new and comfortable. It's a bit far from city centre and takes about 45 minutes by taxi but I would recommend it if you want to just have a relaxing trip to just chill.
Family
10/10
Exceptional
05 Nov 2018
DAVID
GREAT EXPERIENCE, AMAZING DETAILS... THE BEST HOTEL IN SHENZHEN
8/10
Excellent
03 Nov 2018
Verified traveler

Pleasant stay for business

Everything was pleasant. Funky but practical. Not quite like a W hotel, but offer some nice vibe. A bit far from the Shenzhen airport.
10/10
Exceptional
01 Nov 2018
Gary
Five star hotel, six stars customer services! Rooms are clean, comfortable and have nice views of city lights. All the staffs are super friendly and attentive. House keeper almost always stand by to accommodate what ever you need. The Hard Rock Cafe has live music at night and food is great! We will definitely stay here again!
10/10
Exceptional
25 Oct 2018
Verified traveler

Well deserve five star !

Excellent !
8/10
Excellent
20 Oct 2018
Xinyi
Would be nice if rooftop swimming pool & bar open for longer, close at 7pm is way to early.
8/10
Excellent
15 Oct 2018
Verified traveler

Cool and can be better..

Lack of shower gel and shampoos during the first two nights but it was alright. Layout of charging area for coffee maker, computer and phone is strange. I have to use computer area for boiling of water. Some of the lighting are not working well, switch off by itself.
8/10
Excellent
06 Oct 2018
CHUA

Feel like a Rock star staying at hard rock !

Nice and comfortable! Great staffs ! I was at the level 21 lounge and this service staff ms Zheng , she is cool and friendly. Very attentivate and accommodating . Was plus point next to a huge mall. The level 1 Hard Rock Cafe food was delicious with the range of cocktail to go with ! The live band I can only say one word “ Wow “ !
8/10
Excellent
02 Oct 2018
James
Stayed 2 nights. The second night I opted for the bigger room, but probably wouldn’t have in hindsight. It would be great for entertaining, however, but we were not. Basically was paying for more square footage.

The hotel staff seems a little green. There was no baggage service or doorman to speak of (once was the door opened for us during our stay, and no offer to take our luggage at all). This being a ‘Western’ company, I was surprised to see how that the staff was not thoroughly bi-lingual (English).

The pool closes very early, and the bar near the pool seemed to be closed and dusty. Even if it wasn’t peak season, I’d like to have seen someone around. The pool attendant looked like he’d been napping. And it’s a rather small pool.

For what I paid, I can look past these things. Great deal! This is probably because it is very far from the city center. Although, there is a very large shopping center across the road, and plenty of entertainment nearby.

We had more business in Shenzhen, and despite the distance, the price was too good to pass up, so we chose this hotel again for a second visit. The highlight was the amazing breakfast spread! Along with being considerably cheaper than other hotels, roominess, and the breakfast we enjoyed ourselves very much.
10/10
Exceptional
12 Sep 2018
Dirk
Fantastic in all aspects, awesome comfortable and spacious rooms, very good breakfast too. I will go back to Shenzhen just to stay there again!
10/10
Exceptional
10 Sep 2018
David

Good times at the Hard Rock Hotel Shenzhen

I stayed at the Hard Rock Hotel Shenzhen with my wife, and two young children (1 and 3 years old). The overall stay was fantastic. The service was great and the staff was kind, friendly and polite. My children enjoyed playing in the kids area and swimming in the pool. My family and I will definitely visit the hotel again!
Family
10/10
Exceptional
02 Sep 2018
Verified traveler

Well maintained facilities

Room was clean and well maintained. Good spread and service for breakfast. WiFi was a little inconsistent, the connectiondoesn't drop but it operates at a speed where a Baidu search page wasn't even loading. This was the only hiccup during my stay. Overall, it was a comfortable stay.
8/10
Excellent
28 Aug 2018
shera

Nice hotel with rock music

Nice hotel,friendly staff, big room of executive suite
10/10
Exceptional
27 Aug 2018
Danny

Best hotel

Everything from chick in to staying was awesome.
10/10
Exceptional
21 Aug 2018
Wan Ting

Excellent service and helpful staff

Excellent service from all staff at hotel. Room was a little narrow but it was clean and comfortable. There was a mini filter coffee machine in the room which was a pleasant surprise, there were even several take away cups for this. Very thoughtful. On top of this, the break area beside the reception offers self service coffee and warm milk. There were several types of coffee as well. Very impressed with service at this hotel, will definitely stay here again. Thank you all staff!
10/10
Exceptional
28 Jul 2018
Jo

Romantic getaway

We were surprised to find out that the hotel had upgraded our room to a suite. It was such a nice treat for our anniversary. We also got a complimentary cake from the hotel. The room was filled with a sweet aroma and background music as we entered the room. We loved how spacious the room was and how the hotel staff decorated the bed with cute towel swans and fake flower petals. We would definitely come back for another chillaxing weekend. Thank you Hard Rock for making our anniversary extra special.
2/10
Poor
24 Jul 2018
chris
Have booked twice already. Will visit again.
Family
10/10
Exceptional
22 Jun 2018
Danny

Great hotel

Amazing hotel and clean throughout. Entertainment from the rock cafe was awesome. The host could do with having Mymanu translation earbuds to communicate with international guest as the language barrier was a nightmare
10/10
Exceptional
18 May 2018
Jason

If the location works for you, you cant go wrong

Excellent hotel, great quality breakfast, lives up to the hard rock brand well. The location isnt ideal for those visiting central shenzhen areas but perfect for the locations i visit for work.
10/10
Exceptional
13 May 2018
Cathy
Hotel is good, staff is helpful
Friends
10/10
Exceptional
12 May 2018
LARISSA R

The best hotel in Shenzhen!

Amazing!
Partner
10/10
Exceptional
09 May 2018
Verified traveler

Unique

Well maintained and new.
10/10
Exceptional
02 May 2018
Verified traveler

Awesome!!!

Amazing hotel!!!
Location is developing and will be great in a short time I am sure!
Friendly staff and wonderful room!!
8/10
Excellent
14 Apr 2018
Verified traveler

Nice comfy hotel

Clean comfortable room but even up on the 23rd floor, it was a bit noisy. I guess this is the norm in Asia
10/10
Exceptional
21 Feb 2018
Stephen

Happy Chinese Nww Year Holiday

Relaxing and entertaining holiday.
Partner
10/10
Exceptional
20 Feb 2018
Karen

New hotel

Clean and tidy room. Near shopping mall is a plus.
Family
8/10
Excellent
01 Feb 2018
Aimee
The hotel is new. The surrounding area has a nice mall and great shopping. There is golf next door. The hotel offers breakfast and other food but it's expensive. The mall across the road has better food options.
Family
6/10
Pleasant
29 Jan 2018
Frankie K.S.

Good hardware, terrible F&B

The breakfast and buffet are below standard of Hard Rock. The hotel is not fully booked. Management is trying hard to save spending at the expense of food quality.
10/10
Exceptional
22 Jan 2018
Andy

Strategic location

Fantastic room with private bathtub great for honeymoon. Excellent customer service and concierge. Drinks are reasonable both of us enjoyed the music. Will come back on my next trip.
10/10
Exceptional
07 Nov 2017
Verified traveler

Close to Golf/Mall

Walking distance to mall across street and sports facilities near by. Great place to stay.

Location & surroundings

Hard Rock Hotel Shenzhen
9 Golf Avenue, Guanlan, Longhua District, Shenzhen, China

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Hard Rock Hotel Shenzhen

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