Hard Rock Hotel Shenzhen

4/10

Poor

16 Apr 2026

Sun Choi Kenny

disappointed
Not really Hard Rock international standard Grade
No Hospitality
Room big but no facilities.
No intention to be back .

Family

10/10

Exceptional

20 Jan 2026

Lee

Very good

8/10

Excellent

30 Dec 2025

VINCENT

The rooms looked and felt modern and new to me. You could find USB charging ports and LED lights on the bathroom mirror. Besides the modern amenities, the room itself was spacious, with a large round bath tub as well as separate area for shower and toilet.

Breakfast served was buffet with both Western and Chinese food like congee and dumplings that you would get in most hotels in China.

Now for the area of improvement - My only complaint was the lounge. We had opted to buy the lounge package (Royal Royalty King room) that included access to the lounge during our stay, Having been to a lounge in Hong Kong, I was really surprised the lounge was just another room that looked like a restaurant than a lounge. There were tables and chairs but no comfortable sofas and space that you would expect from a proper lounge. Even the food choice was bad. You only got a tiramisu or strawberry (bite-sized) cakes and slices of watermelons and dragon fruits and that's all. Drinks were self-served from a coffee machine or from tea bags, or u could get a can of coke or a lager from the fridge. There was a bar that had no one.

Overall, I think this hotel is worth your money if you need to stay in the area. The staff service was exceptional. I am a Hard Rock pin collector and before I booked the hotel I asked if they would sell any pins there and they not only answered my query but also went to take and sent me pictures of the pins available. I think this was definitely above and beyond.

Leisure Partner

10/10

Exceptional

22 Nov 2025

Minhyung

Staff was so kind so I'm appreciate for Steven

Business Family

8/10

Excellent

09 Nov 2025

Man Wai

Breakfast buffet at Seasons restaurant has lots of variety, food are tasty, especially the Chinese food. Staffs are polite and helpful.

Friends_and_family Family

10/10

Exceptional

11 Oct 2025

Maximilius

Huge room but the kids playroom needs renewing

Leisure Family_with_children

2/10

Poor

29 Sep 2025

Adam

Terrible hotel experience

The worst executive lounge I've ever experienced, and I've been to many. They only served a few cookies, bread and peanuts. We had to ask to get additional food, which they provided only after asking, and then it took more than an hour to get it. Also, the following day, after I had ordered room service, someone came into my room while I was away at breakfast, even though I had the \"do not disturb\" sign on, and took out what was left of my room service meal. They came into my room without asking while I was gone. It made me feel very uncomfortable.

Partner

8/10

Excellent

18 Aug 2025

Raymond

I had a pleasant stay at the Hard Rock Hotel in Shenzhen. Firstly, I like the cyber atmosphere and unique rock-themed style which created an exciting feeling. Secondly, the staffs were exceptionally helpful and willing to answer my enquiries, guiding my family how to go to the sport centre nearby. However, I was disappointed with the limited dining options available on-site, which are too expensive for me, which made me had to walk about 5 minutes to dining in the nearby shopping mall. In general speaking, it was a memorable stay, but improvements in dining variety would enhance the experience.

Leisure Family

8/10

Excellent

30 Jul 2025

Chi Fai

every is ok but the wifi very weak.

6/10

Pleasant

27 Jul 2025

Verified traveler

the hair dryer has poor connectivity and sometimes works and sometimes doesn’t. The room is reasonably clean, but a bit old. I am staying here with my family, and we have four rooms in total. Three of them have executive privileges, but when the staff found out one of our room numbers, they said we couldn't enter. They probably didn’t check properly. The hotel pool is extremely small, overcrowded with too many children, making it very cramped. This hotel seems to be a mid-range establishment, but the size of the pool is unbelievably small. Not recommend.

Friends_and_family Family

10/10

Exceptional

30 Apr 2025

Thomas

Certainly! Here's a polished and warm thank-you note for your stay at a Hard Rock Hotel:

---

**Subject:** Thank You for an Amazing Stay!

Dear [Hotel Manager/Staff],

I hope this message finds you well. I wanted to take a moment to express my sincere gratitude for the wonderful experience I had during my recent stay at the [Hard Rock Hotel Location]. From the vibrant atmosphere to the exceptional service, every detail made my visit truly memorable.

The room was stylish and comfortable, and the [mention any standout amenities—e.g., rooftop pool, live music, dining options] added an extra layer of enjoyment to my trip. A special thanks to [mention any staff member by name, if possible] for their outstanding hospitality—it’s the people who make all the difference!

As a fan of the Hard Rock brand, I loved the unique music-themed touches throughout the hotel. It’s clear that your team puts great care into creating a fun and welcoming environment for guests.

Thank you again for a fantastic stay. I look forward to returning in the future and will gladly recommend your hotel to friends and family.

Business

10/10

Exceptional

18 Apr 2025

Ting Pong

Big bath tub is excellent and great view

8/10

Excellent

06 Apr 2025

Verified traveler

close to the MH mall, convenience location

Friends_and_family Family

10/10

Exceptional

10 Mar 2025

Fadi

Good location clean and good breakfast

Business Self

10/10

Exceptional

21 Feb 2025

Fadi

Great hotel, clean great service good breakfast and good location

Business Self

10/10

Exceptional

19 Feb 2025

David

Very cool hotel, lots of interesting features

Business Friends

6/10

Pleasant

31 Jan 2025

Seyed hamed

Expected more from Hard Rock
I understand they want to cut the expenses but it’s not what customer expect from well known hotel in the world.

Friends_and_family Family

10/10

Exceptional

12 Dec 2024

Danny

Great service

Great service and friendly team. very close to MRT

Business

10/10

Exceptional

14 Sep 2024

Fadi

Excellent hotel, great service and location

10/10

Exceptional

13 Sep 2024

Hoi Yee

The location of the hotel is great. With a big shopping mall with loads of restaurants just across the street. The rooms are clean and tidy with a big bathtub. The hotel staff are very helpful and friendly. Will definitely stay there again.

Leisure Family

10/10

Exceptional

31 Aug 2024

Ting Pong

The bath room is excellent and the music in the room is unbeatable

Leisure Family_with_children

8/10

Excellent

18 Aug 2024

keng

Family oriented resort with decent room size. Staff tries to provide best service and can be tricky during peak hours, like checking-in/out, or breakfast hours.

Leisure Family_with_children

8/10

Excellent

16 Aug 2024

Raymond

Everything is good except breakfast have not enough seat. Ppl have to stay ina long line. During holiday, a lots of family check in therefore a lots of noise from children.

Friends_and_family Friends

10/10

Exceptional

03 Aug 2024

Guillaume

Thumbs up

Amazing stay, good service, really clean

Business

10/10

Exceptional

12 Nov 2023

Verified traveler

Great stay in Shenzhen

Visiting Shenzhen on business. The HRH is modern with comfortable amenities. Front desk staff was amazing (thanks much to Steven).

Business

8/10

Excellent

01 Nov 2023

Lee

Nice but little bit old

6/10

Pleasant

24 Sep 2023

Raph

the room conditions are below standard. stuff are broken

Leisure

10/10

Exceptional

29 Apr 2023

Zachary

It was a nice hotel for a good price. I liked the Cafe and the gift shop.

Leisure Family_with_children

8/10

Excellent

21 Sep 2021

Verified traveler

Great, if a little too warm, Hotel

Love this hotel, always nice service and some of the best rooms in the city for this price. It's a little out there but easy to get to on line 4. First room on this particular stay was far too warm - temp only going down to 26 - but after two people checking it they gladly moved our room just down the hall. The second room was much cooler. Cafe was open and the food was excellent, too.

Partner

8/10

Excellent

05 Jul 2021

Verified traveler

haven

Stayed for 6 nights. The staff were pleasant, the room clean, and most facilities open. We loaned the guitar and record player, used the pool and gym. All in pretty good repair. Across the road is a mall with great eateries and it’s next to Mission Hill’s activities park.

Partner

10/10

Exceptional

19 Jun 2021

John

Perfect family get-away

This place is perfect! Swimming and live music in the hotel. Ice skating, trampoline park, cinema, and bowling at the mall directly across the street...a great get-away for our family! The room was beautiful, spaciuos, and comfortable. We'll be back!

Friends_and_family Family

8/10

Excellent

04 May 2021

Verified traveler

Good stay, some facilities lacking.

Great hotel, service was good. Positive, attentive staff. Evening buffet had good choice, but more sweets than savory. Swimming pool and rooftop bar had quite limited opening times and the main bar was closed for the whole stay.

Partner

8/10

Excellent

24 Feb 2021

Diego

Good hotel at fair price

Ive been to other Hard Rock hotels and i felt that other locations have a greater selection on food and entertainment. At the same time, i was expecting a little more from the room itself. But overall it is fair for the price and location.

Friends_and_family Family

4/10

Poor

30 Dec 2019

Edward

I shouldn't spend the money for the breakfast as its really bad and nothing special. Those from Mission Hill Hotel are much better.
The sofa inside the room are terribly uncomfortable

Friends_and_family Family

8/10

Excellent

29 Dec 2019

Verified traveler

Bathroom design is unsuitable for family. It is not good for business sharing.

Leisure Family_with_children

10/10

Exceptional

05 Dec 2019

Verified traveler

Very spacious rooms with great amenities, love the breakfast and great staff. Special regards to Tony the duty manager, he offered excellent service.

Business Self

10/10

Exceptional

18 Nov 2019

Elisabeth

Great hotel

Great hotel. Rooms were very clean and tidy. The staff were very helpful. Great food. Would definitely use hard rock again.

Friends_and_family Family

10/10

Exceptional

30 Oct 2019

Steven

The only way to tell is you can go visit yourself. I will definitely go back to this hotel its super beautiful clean and great great great location. Breakfast is the best I have had in my last 20 years travelling to China. Nice local food opposite the hotel across the road inside a decent shopping mall. Mission Hill golf is next door so it is perfect for business and pleasure.

Business Self

10/10

Exceptional

29 Oct 2019

PohYS

nice, clean, big room. staffs are friendly and helpful . Special thanks to Ms Alice and Mr Rain who assists us during our stay. There is a big shopping mall just opposite the hotel where we can shop and dine.

Business_and_leisure Partner

4/10

Poor

28 Oct 2019

Lao

Check in, front desk people did not speak English. Attitude was not friendly. Asked for a quiet room on a high floor, got a room on a low floor that was extremely loud because of street construction and noise from performances at the mall across the street. Asked again for a quiet room on a high floor, got it. The smell if this hotel is nauseating. The breakfast at this hotel is like a Hampton Inn. I will absolutely never come back to this hotel again as long as I live. Am puzzled by the good reviews for this hotel.

Leisure Partner

8/10

Excellent

17 Oct 2019

Terrance

not The greatest but ok.

What you might expect at Hard Rock. However the pool is never open, the internet is terribly slow compared to other hotels and the breakfast is so so. But it’s clean, friendly, didn’t have any problems. J be advised it’s about 30-45 minute cab ride from downtown (Futian)

Business

2/10

Poor

15 Oct 2019

Frankie K.S.

Refund

It was a Saturday. The signature Hardrock Cafe was closed for biz. Good quality of room service and bar is horrible.

10/10

Exceptional

30 Sep 2019

Verified traveler

Brand new property. Be sure to have the address in Chinese because most cab drivers don’t know where it is yet. Extremely clean and modern, great service. Nice breakfast (mix of western and Chinese breakfast foods)

Business Self

10/10

Exceptional

08 Sep 2019

Fiona

great stay

Had a great stay here, the breakfast is always great and the staff bend over backwards to help in any way they can. Enjoyed using the gym and rooftop pool to get some exercise and beat jetlag and MH mall is only steps away with lots of restaurants and other entertaining things to keep me busy in the evenings even though I travel solo.

Business

10/10

Exceptional

17 Aug 2019

Vince

Hotel was very clean with great atmosphere. Only complaint at all would be internet was at times unstable.

Business Self

6/10

Pleasant

05 Aug 2019

Davy

Overall the staffs & hotel is good.
However our room is face to the main road & the construction work is like 24/7 non-stop with noisy work which made us can't sleep well overnight.

Family

8/10

Excellent

04 Aug 2019

RC

The hotel is new and clean, the roof top swimming pool is nice but a little bit small, recommended for next visit.

Leisure Family

8/10

Excellent

31 Jul 2019

Verified traveler

MH mall is just opposite the hotel, many popular restaurants and lots to play.

About the hotel room, the only negative side is that you can see through the toilet even if you have closed the toilet door. If someone is taking a bath, the other one outside the toilet can see it. Not convenient if you are coming with friends.

Leisure Family

8/10

Excellent

26 Jun 2019

Leung

Air conditioning needs to be improved, not cool enough

Leisure Family

10/10

Exceptional

18 Jun 2019

Verified traveler

整潔，保養新，特別是地下及5樓大堂設計，還有房間有音響組合，都是獨特的設計，可惜大堂旁邊的酒吧有點浪費了

Leisure Family_with_children

8/10

Excellent

28 Apr 2019

Verified traveler

Very good facilities, good service, the breadfast is good, too. But quite expensive,

Friends_and_family Family_with_children

10/10

Exceptional

23 Apr 2019

Elizabeth

Good hotel for kids

Hands on hotel manager handing out easter bunnies to kids at check-in, also there to meet and greet guests at breakfast and helped cleaned tables during busy times. Fun easter activities that the kids enjoyed very much. Room is clean, breakfast good variety, and guitar lending service is a nice perk. Only downside is pool opens for a short time from 11am-8pm. MH mall across the street is also good fun with lots of food options. Would love to see a traffic light installed between hotel and mall as its a little dangerous to cross the road with lots of heavy trucks passing thru. Will not hesitate to stay again next time.

Family

10/10

Exceptional

22 Apr 2019

Step

Wait for check in take too much time
Only one to two counter serve people

Leisure Family_with_children

8/10

Excellent

21 Apr 2019

Verified traveler

Our stay at hard rock hotel was good. Staff were friendly and

10/10

Exceptional

21 Apr 2019

Verified traveler

room is super spacious but check in time is too long

Leisure Family_with_children

8/10

Excellent

31 Mar 2019

Nora

All in all the hotel is good. Yet there are details that i find requires improvements. For example the location of power sockets in the pentry area is weird, which i have to move the coffee machine myself in order to have it capable to be plugged in the socket.

Leisure Partner

10/10

Exceptional

30 Mar 2019

Franky

Very good experience with Hardrock Shenzhen!
I book the Deluxe Gold Room. Very very good!
Although some issues happen, the name of staff Lulu Ji was reply very fast and responsible.
Hardrock Shenzhen is worth to go again!

Leisure Friends

4/10

Poor

18 Feb 2019

Frankie K.S.

Good, Bad and Ugly

Good - Front desk staff. They feel bad when I told them the unoleasant experience

Bad- the wiring is messed up. The room light could not be switched off. It took 2 hours for house keeping to fix it by.., taking the light bulb out!

Ugly - the shuttle bus of Mission Hills did not stop. There were two guests at the lobby who had waited for 20 min. The shuttle did not stop to pick guests. The staff at the ground floor did not know the phone number of Mission Hills to request for a shuttle service. Many guests stay there because of golf. The shuttle service supposed to be bread and butter service but it was messed up...

10/10

Exceptional

18 Feb 2019

Priscilla

Really excellent and spacious hotel with five star facilities! However, the location is pretty far from the city and it would be great if the hotel can organize some shuttle bus service.

Leisure Partner

10/10

Exceptional

17 Feb 2019

Verified traveler

Happy stay

Comfortable. Locate near big shopping mall which is full of different activities

Family

8/10

Excellent

08 Feb 2019

ka lok sam

nice and warm

very friendly staff. very welcoming

Partner

10/10

Exceptional

06 Feb 2019

Sip Ling

Great time

Staff are all helpful and friendly. We love the stay which is so comfortable and stylish. Buffet is great.

Family

10/10

Exceptional

04 Feb 2019

Verified traveler

Good location, just next to the shopping mall. The duty manager is very nice.

Family

8/10

Excellent

29 Jan 2019

Nikholas

Good. But Tv switched off by itself.
Toilet ceiling water dripping sound every night for abt 3 mins.

8/10

Excellent

26 Dec 2018

Tim

Hard Rock, rocked

Was accidentally given a smoking room so was then upgraded to a fantastic non smoking room. Very good service at the busiest time of year.

8/10

Excellent

24 Nov 2018

Md Aizat

Great hotel

Great location near a huge mall. Hotel is new and at the price point of a local brand. International hotel with English speaking staff. Recommend.

10/10

Exceptional

09 Nov 2018

Verified traveler

The Hard Rock Hotel is a really great choice if you are heading out to Mission Hills. The mall across the street has a bowling alley and a movie theatre, as well as many shops and restaurants. The Hard Rock Cafe in the hotel was a fun place to be on Friday and Saturday night with live music and great ambiance. There's not too much else to do in the area if you are not a golfer, but it was a good place to be for the weekend if you're looking for a relaxing time.

Partner

10/10

Exceptional

09 Nov 2018

Janice

Spacious rooms

Hotel rooms are large, toilet is very spacious. Everything is very new and comfortable. It's a bit far from city centre and takes about 45 minutes by taxi but I would recommend it if you want to just have a relaxing trip to just chill.

Family

10/10

Exceptional

05 Nov 2018

DAVID

GREAT EXPERIENCE, AMAZING DETAILS... THE BEST HOTEL IN SHENZHEN

8/10

Excellent

03 Nov 2018

Verified traveler

Pleasant stay for business

Everything was pleasant. Funky but practical. Not quite like a W hotel, but offer some nice vibe. A bit far from the Shenzhen airport.

10/10

Exceptional

01 Nov 2018

Gary

Five star hotel, six stars customer services! Rooms are clean, comfortable and have nice views of city lights. All the staffs are super friendly and attentive. House keeper almost always stand by to accommodate what ever you need. The Hard Rock Cafe has live music at night and food is great! We will definitely stay here again!

10/10

Exceptional

25 Oct 2018

Verified traveler

Well deserve five star !

Excellent !

8/10

Excellent

20 Oct 2018

Xinyi

Would be nice if rooftop swimming pool & bar open for longer, close at 7pm is way to early.

8/10

Excellent

15 Oct 2018

Verified traveler

Cool and can be better..

Lack of shower gel and shampoos during the first two nights but it was alright. Layout of charging area for coffee maker, computer and phone is strange. I have to use computer area for boiling of water. Some of the lighting are not working well, switch off by itself.

8/10

Excellent

06 Oct 2018

CHUA

Feel like a Rock star staying at hard rock !

Nice and comfortable! Great staffs ! I was at the level 21 lounge and this service staff ms Zheng , she is cool and friendly. Very attentivate and accommodating . Was plus point next to a huge mall. The level 1 Hard Rock Cafe food was delicious with the range of cocktail to go with ! The live band I can only say one word “ Wow “ !

8/10

Excellent

02 Oct 2018

James

Stayed 2 nights. The second night I opted for the bigger room, but probably wouldn’t have in hindsight. It would be great for entertaining, however, but we were not. Basically was paying for more square footage.

The hotel staff seems a little green. There was no baggage service or doorman to speak of (once was the door opened for us during our stay, and no offer to take our luggage at all). This being a ‘Western’ company, I was surprised to see how that the staff was not thoroughly bi-lingual (English).

The pool closes very early, and the bar near the pool seemed to be closed and dusty. Even if it wasn’t peak season, I’d like to have seen someone around. The pool attendant looked like he’d been napping. And it’s a rather small pool.

For what I paid, I can look past these things. Great deal! This is probably because it is very far from the city center. Although, there is a very large shopping center across the road, and plenty of entertainment nearby.

We had more business in Shenzhen, and despite the distance, the price was too good to pass up, so we chose this hotel again for a second visit. The highlight was the amazing breakfast spread! Along with being considerably cheaper than other hotels, roominess, and the breakfast we enjoyed ourselves very much.

10/10

Exceptional

12 Sep 2018

Dirk

Fantastic in all aspects, awesome comfortable and spacious rooms, very good breakfast too. I will go back to Shenzhen just to stay there again!

10/10

Exceptional

10 Sep 2018

David

Good times at the Hard Rock Hotel Shenzhen

I stayed at the Hard Rock Hotel Shenzhen with my wife, and two young children (1 and 3 years old). The overall stay was fantastic. The service was great and the staff was kind, friendly and polite. My children enjoyed playing in the kids area and swimming in the pool. My family and I will definitely visit the hotel again!

Family

10/10

Exceptional

02 Sep 2018

Verified traveler

Well maintained facilities

Room was clean and well maintained. Good spread and service for breakfast. WiFi was a little inconsistent, the connectiondoesn't drop but it operates at a speed where a Baidu search page wasn't even loading. This was the only hiccup during my stay. Overall, it was a comfortable stay.

8/10

Excellent

28 Aug 2018

shera

Nice hotel with rock music

Nice hotel，friendly staff, big room of executive suite

10/10

Exceptional

27 Aug 2018

Danny

Best hotel

Everything from chick in to staying was awesome.

10/10

Exceptional

21 Aug 2018

Wan Ting

Excellent service and helpful staff

Excellent service from all staff at hotel. Room was a little narrow but it was clean and comfortable. There was a mini filter coffee machine in the room which was a pleasant surprise, there were even several take away cups for this. Very thoughtful. On top of this, the break area beside the reception offers self service coffee and warm milk. There were several types of coffee as well. Very impressed with service at this hotel, will definitely stay here again. Thank you all staff!

10/10

Exceptional

28 Jul 2018

Jo

Romantic getaway

We were surprised to find out that the hotel had upgraded our room to a suite. It was such a nice treat for our anniversary. We also got a complimentary cake from the hotel. The room was filled with a sweet aroma and background music as we entered the room. We loved how spacious the room was and how the hotel staff decorated the bed with cute towel swans and fake flower petals. We would definitely come back for another chillaxing weekend. Thank you Hard Rock for making our anniversary extra special.

2/10

Poor

24 Jul 2018

chris

Have booked twice already. Will visit again.

Family

10/10

Exceptional

22 Jun 2018

Danny

Great hotel

Amazing hotel and clean throughout. Entertainment from the rock cafe was awesome. The host could do with having Mymanu translation earbuds to communicate with international guest as the language barrier was a nightmare

10/10

Exceptional

18 May 2018

Jason

If the location works for you, you cant go wrong

Excellent hotel, great quality breakfast, lives up to the hard rock brand well. The location isnt ideal for those visiting central shenzhen areas but perfect for the locations i visit for work.

10/10

Exceptional

13 May 2018

Cathy

Hotel is good, staff is helpful

Friends

10/10

Exceptional

12 May 2018

LARISSA R

The best hotel in Shenzhen!

Amazing!

Partner

10/10

Exceptional

09 May 2018

Verified traveler

Unique

Well maintained and new.

10/10

Exceptional

02 May 2018

Verified traveler

Awesome!!!

Amazing hotel!!!
Location is developing and will be great in a short time I am sure!
Friendly staff and wonderful room!!

8/10

Excellent

14 Apr 2018

Verified traveler

Nice comfy hotel

Clean comfortable room but even up on the 23rd floor, it was a bit noisy. I guess this is the norm in Asia

10/10

Exceptional

21 Feb 2018

Stephen

Happy Chinese Nww Year Holiday

Relaxing and entertaining holiday.

Partner

10/10

Exceptional

20 Feb 2018

Karen

New hotel

Clean and tidy room. Near shopping mall is a plus.

Family

8/10

Excellent

01 Feb 2018

Aimee

The hotel is new. The surrounding area has a nice mall and great shopping. There is golf next door. The hotel offers breakfast and other food but it's expensive. The mall across the road has better food options.

Family

6/10

Pleasant

29 Jan 2018

Frankie K.S.

Good hardware, terrible F&B

The breakfast and buffet are below standard of Hard Rock. The hotel is not fully booked. Management is trying hard to save spending at the expense of food quality.

10/10

Exceptional

22 Jan 2018

Andy

Strategic location

Fantastic room with private bathtub great for honeymoon. Excellent customer service and concierge. Drinks are reasonable both of us enjoyed the music. Will come back on my next trip.

10/10

Exceptional

07 Nov 2017

Verified traveler

Close to Golf/Mall

Walking distance to mall across street and sports facilities near by. Great place to stay.

10/10

Exceptional

17 Jan 2026

Eduardo

O ar condicionado do quarto poderia ser mais forte , café da manhã com poucas opções internacionais

Partner