Name: Azaya Beach Resort
Address: 336/0, Village Callavado, Benaulim, Salcete, 336/, Goa, 403716, IN

2/10

Poor

16 May 2026

Bhavesh

I stayed at the Azaya Beach Resort and originally booked a 7-night stay. However, due to the extremely poor condition of the hotel and multiple safety concerns, I checked out the following day and booked another hotel instead.
Upon check-in, the shower in my room was not working. I informed the staff and asked them to fix it while I went out for dinner. When I returned, nothing had been repaired, and worse, my room had been left unlocked with three laptops, my passport, and other valuables inside. This was completely unacceptable and highly unsafe.
The room itself was in very poor condition. There were stains on the bedding and bathrobes, the slippers provided were far too small, and the bathroom doors had no “push” or “pull” signage. Initially, I thought the shower door was broken because it barely opened when pulled. When I asked staff for assistance, they told me that was simply how far it opened. Only later did I discover it needed to be pushed instead. There was also no rubbish bin in the room.
Housekeeping standards were extremely poor. The curtains were blackened at the bottom, no one replenished amenities the next day, and the tea, coffee, and cups were never replaced. The lighting and switches throughout the room were confusing and poorly designed. The mirrors were peeling away at the edges, several floor tiles were cracked, there was no desk to work from, and the television screen had a visible shadow defect.The food quality was also terrible. It won't let me type

Self

2/10

Poor

07 Apr 2026

Debayan

This is not a 5 star property and food was terrible they dont event call you for prebooked breakfast or dinner for which you already paid 8k for and the pool had broken tiles which ican be very dangerous and also not worth 34k/night over priced and not worth staying

Partner

10/10

Exceptional

04 Apr 2026

SUNNY

Breakfast was so fresh and delicious . Everything was so freshly cooked and service provided by the staff was so good.
Breakfast was full of variety like fresh fruits, South Indian, North Indian , Italian food, non-vegetarian food, fresh and delicious juices and smoothies was the cherry on the cake.
Overall it was a great experience and we loved it.
Special thanks to the Chef for variety in food menu and for baking delicious sign-off Cake for us.

Family_with_children

6/10

Pleasant

08 Feb 2026

Marianna

Can't fault the staff or service, but we were disappointed with the cleanliness and upkeep of the room. We arrived to toothpaste splatters on the bathroom walls, spills on the cabinets and greasy prints on the doors. The staff were very kind and responsive to the request for extra cleaning however. We did also have issues with the shower not sealing properly at the bottom so the bathroom floor would flood whenever we used it. All the grout was mouldy and leaking. This would have been a fantastic stay were it not for the poorly maintained room.

Leisure Partner

4/10

Poor

03 Feb 2026

Hannah

I recently stayed at the Azaya Beach Hotel and, unfortunately, the experience was far below expectations. While the location has great potential, a number of issues made the stay disappointing for both myself and my companions.
Room Quality & Cleanliness
We encountered several problems with the room, including a lack of proper upkeep and cleanliness. Basic standards were not met, and some amenities were either not functioning correctly or not provided as advertised.
Service & Responsiveness
The service fell short throughout our stay. When we raised concerns, the responses were slow, inconsistent, or not actioned at all. For a hotel of this level, we expected more attentive and reliable support from staff.
Food & Facilities
The dining experience was also underwhelming. Food quality varied, and some items were unavailable despite being listed. A number of facilities were closed, poorly maintained, or not operating as expected, which significantly impacted the overall holiday experience.
Value for Money
Given the price point, the stay did not represent good value. We felt the hotel’s offerings did not match what was promoted, and the unresolved issues left us feeling dissatisfied.
Overall, this was not the relaxing break we had hoped for. Improvements are needed across service, maintenance, and guest experience to justify the hotel’s rating and cost.

Business_and_leisure Friends

10/10

Exceptional

06 Jan 2026

Tahera

clean room, helpful staff and access to a clean beach!

Leisure Family

6/10

Pleasant

29 Dec 2025

Tushar

Date of visit : 22-24 December
Purpose: Leisure
2 adults + 1 infant

Location: 5/5 located right on Benaulim beach adjacent to a Taj property. You can directly step onto the soft white sands and enjoy the beach.

Room: 2/5 room was spacious with balcony. Interiors not up to high standards with average maintenance. Bathtub located outside and exposed to elements hence dirty. The dome of our ceiling fan fell onto our bed, thankfully while none of us were on it.

Food: 3/5 Breakfast buffet located at La Concha restaurant. Limited spread but decent taste. Provide complimentary infant food which was appreciable. Pricing high, but some decent beach shacks located just besides this property where a large number of resort guests seemed to prefer.

Service: 4/5 Staff courteous and friendly. But issues with shortage. Our 3 pm check-in finally occurred at 4:30pm and some guests who had arrived before us were kept waiting for longer.

Amenities: Spa, swimming pool, kids play area are available. The kids pool wasn’t heated making it difficult to use even after the whole day had passed at 5 pm. Property well maintained.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Thomas

Very comfy and relaxing

10/10

Exceptional

28 Dec 2025

Ankur

We got the room upgrade as AC control was not working in our room

10/10

Exceptional

23 Aug 2025

Robert

Wonderful resort - fantastic staff

Very relaxing and enjoyable stay - even in the rainy season - helped by making use of the on-site facilities.
All staff we interacted with were extremely polite and helpful - we couldn't have asked for better service.

Friends_and_family Family

10/10

Exceptional

26 Mar 2025

Sanket

An excellent place to stay in South Goa! The staff is exceptionally courteous, and the spacious rooms are thoughtfully designed. The entire hotel campus is picturesque. The food was delightful, though the breakfast and dinner buffet options could be more diverse.

Leisure Family

2/10

Poor

25 Mar 2025

Maryam

I am writing to formally express my deep dissatisfaction with my recent stay at Azaya Resort in Goa, which was nothing short of a nightmare. I booked one of the highest-rated rooms with a private pool, expecting a luxurious experience, but instead, I encountered multiple serious issues that completely ruined my stay.
1.Air Conditioning Failure: On the first night, the air conditioning in our room was not working, leaving us in extreme discomfort. Despite sending a technician, the issue could not be resolved, forcing us to endure an unbearably hot night.
2.Unclean and Unhygienic Conditions: Both the original and the replacement room were dirty, including the private pool, which was in an unacceptable state.
3.Water Issues: On the second day, the toilet and shower had no running water, making basic hygiene impossible.
4.Damaged Bedding: The bedsheets provided were torn, old, and completely worn out.
5.Pest Infestation: The most shocking issue was the presence of large bugs and cockroaches running throughout the room, making our stay highly uncomfortable and unsanitary.
I have video evidence documenting all these issues, including the broken air conditioning, lack of water, damaged sheets, and cockroach infest

8/10

Excellent

18 Dec 2024

hitendra

Beach excesses

2/10

Poor

15 Dec 2024

rahul

For the price we payed the hotel was not good. We spent 400$ a night where the TV didn’t work, the food was very bad, and the fan made lot of noise, and the cupboard was broken. Wouldn’t pay more than 200$ a night for this hotel.

Leisure Family

8/10

Excellent

02 Dec 2024

FNU

Had a great stay! Hotel staff is great, nice pool, plenty of areas to lounge around, love the beach access and food options at the beach shacks. Room was large and really nice. Few kinks with some stuff in the room - hot water taking a while to flow out of the shower, room phone making sounds and disturbing sleep.

Leisure Partner

8/10

Excellent

06 Nov 2024

Verified traveler

Beautiful location & very friendly / helpful staff.
It was hard to get towels at the pool

Friends_and_family Friends

6/10

Pleasant

01 Sep 2024

Natya

Staff were great, room conditions are not great. Crumbling ceilings, water leaks, dirty carpet , peeling wall paints etc. Definitely not 5 star as listed per Expedia.

Leisure Family_with_children

10/10

Exceptional

14 Jun 2024

harry s

Great resort. Food is a major concern.

Friends_and_family Family

10/10

Exceptional

14 May 2024

Riken

Excellent service

6/10

Pleasant

18 Feb 2024

Justin

Not bad. Skip the room with private pool and butler. Private pool is a filthy bug cocktail. The butler is a phone number who doesn't answer. Kind of a waste.

Leisure Self

2/10

Poor

15 Jan 2024

Verified traveler

i would never stay or recommend this resort to anyone -
There were broken tiles in both adult and children pool The pool towels were torn and threads hanging out
The service at the pool was non existence
The breakfast service was slow and not organised
Tables-at breakfast were dirty

Friends_and_family Family

10/10

Exceptional

10 Dec 2023

Prashant

lovely hotel, beautiful clean beach

Leisure Self

6/10

Pleasant

09 Dec 2023

amarjeet

I paid for a high end room and property and did not receive the service I had expected. My room came with a butler, but I guess they don’t know what a butler is because a butler never showed up even when asked for one. After asking them to arrange for a taxi they said we can give you a number you will have to contact them yourself. Not being from India, it’s hard to make calls in India from a USA number. They had limited dinning options. One restaurant was under construction. And the one that was open had timings for what they serve at what time. The room I booked was the biggest they had with a proper pool attached. But the lights in the pool area did not work. The private pool was dirty and not clean with still water, which they should have turned on the filter before my arrival since I had pre booked my room a while in advance. They whole stay was kind of a let down unfortunately.

Leisure Family_with_children

10/10

Exceptional

10 Aug 2023

Joseph

Beautiful hotel staffed with wonderful people.

Leisure Self

10/10

Exceptional

08 Jul 2023

Fatima Zehra

The whole experience and service was impeccable. Our 6 year old had a great time at the resort.
Some of folks who went above and beyond are Lana, Samar, the chef and manager at the breakfast place. Very thoughtful and considerate team. Would love to come back again.

Family_with_children

8/10

Excellent

28 Apr 2023

Martin

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Leisure Family

2/10

Poor

17 Mar 2023

tarlowchan

A terrible experience from start to finish, although this was my second stay here.

4/10

Poor

01 Dec 2022

Carol

Not a 5 star experience

Falls short of a 5 star experience. Poor housekeeping and poor response when this was brought to hotel's attention.

Partner

10/10

Exceptional

16 Mar 2022

Rakesh

The rooms we booked was the one wirh plunge pool. Beautiful spacious room and clewn pool with privacy. The hotel staff was also cery polite . Location is right on the beach. Highly recommended property.

Leisure Partner

6/10

Pleasant

27 Feb 2022

Amanda

Quality of this property has gone down. Rooms and amenities not well maintained. Pool chairs have tattered and stained cushions, room had dirty surfaces, broken shower door handle, room service food left outside of the doors of other rooms for extended periods of time. We love Azaya but some serious maintenance needs to be done to bring this property back to the standard it used to be.

Business_and_leisure Partner

8/10

Excellent

06 Feb 2022

viral

Good property with personal pools in some rooms..good breakfast..attached to beach which is away from crowd..couple of shacks on the beach close by worth trying..good property for relaxing away from crowd..

Leisure Partner

10/10

Exceptional

21 Dec 2021

anant

Lovely location. Amazing property. Very friendly staff.

Leisure Family

10/10

Exceptional

06 Mar 2020

MANJULA

Relaxing stay by the ocean.

Very nice place with amazing views of the ocean. Staff was helpful & prompt in their service. Food is expensive but delicious. Had a very relaxing stay at this property. Will be back !

Partner

8/10

Excellent

28 Feb 2020

Paul

Ok but not 5 star

Having travelled around North India, we decided a nice beach break was just what we would need before returning home. The Azaya is not a 5 star complex. It is in need of some TLC. The pool area is lovely yet there are many tiles missing in the pool. The pool toilets were often not clean where people urinated on the toilet seat. We stayed for 8 nights. We did not once have a hot shower. This was reported twice & told it was fixed. It was warm but to get to warm, the water had to run for over 10-15 mins which filled up the shower as the water did not soak away very quickly. The breakfast was ok. We ate in the restaurant on the first night. It wasn’t 5 star food. The service was not great. We didn’t go back as there are better places to eat, which are also cheaper. It’s a bit too far to walk into town. The taxis are a bit on the high side INR500. You could walk along the beach It’s about 40-50 mins. We would go back to Goa but would maybe pick somewhere nearer the town.

Partner

10/10

Exceptional

07 Feb 2020

Manoo

It was a nice property with a private beach. Beach was very clean and had very good and limited shacks. The rooms were also clean and overall property was fantastic. Breakfast was also good.

Friends_and_family Family

10/10

Exceptional

04 Feb 2020

Joseph

Fab hotel, fab pool.

Azaya is a very attractive hotel with beautiful grounds and pool area. The pool is the highlight of the hotel, but the properly is directly on the beach front so there is easy and immediate access to the beach too. Unlike other areas of Goa, Benaulim Beach is much more peaceful, with direct sunset views while you're sipping your sundowner.

Our room was spacious and well designed. I especially enjoyed the outdoor bath tub on the private balcony.

Overall I would happily recommend Azaya. It is a beautiful hotel, the staff at welcoming and polite, and the location is fantastic for a peaceful holiday in Goa.

Partner

6/10

Pleasant

02 Feb 2020

Steven

good beach and pool

pool and beach are lovely. Breakfast is also very good. The issue is with the cleanliness of the room. Housekeeping is terrible and does not do a good job at all of cleaning the room. Also many plugs in the room don’t work. This hotel is more like a 3.5 star hotel.

Partner

10/10

Exceptional

27 Jan 2020

Verified traveler

The bedrooms were just gorgeous and the gardens were beautiful around the property.

Leisure Self

10/10

Exceptional

23 Jan 2020

Verified traveler

I liked that it was close to local Goa beach shakes. They tend to have really good food for a fraction of the price.

Leisure Partner

10/10

Exceptional

16 Jan 2020

Verified traveler

Straight on the beach, huge room, got upgraded to a private pool room which was a bonus. Only downside was that prices on hotel grounds were sky high, other then that had a pleasant stay.

Leisure Partner

6/10

Pleasant

15 Jan 2020

Verified traveler

Not a five star resort

They gave us early check-in for free and the hotel itself is beautiful. On the negative side, there were a lot of small problems. Noisy fan/air-con, card reader malfunctioning, breakfast buffet with very little food/staff, stained old linens and furnishing. Not really five star.

Partner

8/10

Excellent

03 Jan 2020

sophia

Very nic

Really nice but I left a shirt in the hotel room and never heard back when I asked for it back

Self

10/10

Exceptional

03 Nov 2019

Peter

The property is beautiful and well maintained. The staff is always friendly and very accommodating. The pool was great, along with the service there!

Leisure Family

10/10

Exceptional

24 Oct 2019

Verified traveler

New contemporary property with the focus on the customer

Friends_and_family Partner

10/10

Exceptional

23 Oct 2019

Candice

We will be back!

From the welcome beer to check out, we had an amazing time. We had the breakfasst included option which gave buffet style and made to order...not a complaint here. The service was excellent and food was good. The beach service for dinner was amazing. The catch of the day was delicious, and my partner loved the desserts. Pool is one of the nicest I have experienced...and I have traveled quite a bit. Pool side service was also amazing, food was good, pool clean and perfect temperature. Used the gym daily and this would be where my only suggestion would be. Few more dumbbells (there are some, but only a few 10kg being the heaviest, so a few more of those at least) and cleaner/towlettes in the gym for wiping up post workout sweat. Having said that, there was always an employee there (Madan was excellent) to come and wipe everything down. The games room was fun for the rainy nights and the service from Aditya was exceptional. Beach hut massages were a highlight and the massage along with the service from Akshay was the best. Sign of a great vacation...we jumped out of the pool 15 minutes before the uber was to arrive to bring us back home.

Partner

10/10

Exceptional

25 Feb 2019

Kathija

Excellent

My stay was amazing the housekeeping team were very good n efficient

Partner

10/10

Exceptional

25 Jan 2019

Verified traveler