The Alana Hotel and Conference Center Sentul City

Indonesia , Bogor
Sentul City, Jl. Ir. H. Juanda, 76
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20 reviews shown

6/10

Pleasant

14 Oct 2023

Verified traveler

shower hot water not consistent.

Self

10/10

Exceptional

05 Aug 2022

Ronnie

Great hotel in Sentul City

The staff was very friendly and helpful, especially Amelia. The sky bar, Vertical is superb. The chief was accommodating with my request during dinner on the 3 Aug 22.

Business

8/10

Excellent

08 Jun 2022

chris

The property and staff are all wonderful. My only complaint is when the hotel is busy, the shower temperature regulation is off. Hot to cold every few seconds, wasn’t a problem on less crowded days. Otherwise great stay

Leisure Self

10/10

Exceptional

06 Nov 2019

Verified traveler

Nice and clean room. Room came with a balcony to chill at. Nice big pool and gym.

Business

8/10

Excellent

05 Sep 2019

Chun Whye

Shower mixer cannot control water temperature. Hot & cold water streaming alternately. Got body burnt. Almost happens in every rooom that was booked (booked 4 rooms)
2 of 4 Lifts not working throughout 4 days stay.
Indicates poor maintenance
Like the big screen TV. Good breakfast

Friends

4/10

Poor

09 Aug 2019

Rick

Fails on 2 of the 3 most important Hotel criteria

I travel for Business about 120 days of the year. The most important criteria for a Hotel are Cleanliness, the bed, the shower and then everything else in that order. The Alana Hotel was built in 2017 so it hasn't had time to build up lots of grime so i give it an ok there. The bed was terrible!! Two twin box springs shoved together with a 5cm thick mattress pad thrown over the top to simulate a king size bed. The shower Oscillated from hot to cold, fortunately it was big enough to dance in and out of the water to avoid being scalded.

10/10

Exceptional

25 Dec 2018

Good

Family

8/10

Excellent

27 Nov 2018

Muhammad

Nice hotel for family

10/10

Exceptional

19 Nov 2018

Opay

Nice hotel but unfortunately the food is not good enough.. should be improve on the taste of food

8/10

Excellent

23 Sep 2018

gary

Not good for non muslim

The hotel is very nice but still being completed I had to walk over plastic coverings to get to room

Also it is very close to a large mosque so was awoken around 4 am by the morning call to prayer and then kept awake for an hour as the sermon was broadcast

So if you want a good night sleep I dont recommend

10/10

Exceptional

03 Sep 2018

Dong Hyun

Pleasant stay

It was a very pleasant stay on a quite area.
The staff was nice and could speak good English.

6/10

Pleasant

22 Aug 2018

Liana

Awesome housekeeping guy, aweful terrible handyman

The drain in our shower room was clogged. I caled them and expline was going on. They sent housekeeping guy ti check it, and after that the handy man came alone. He went inside my shower room with his outside shoes. After he fixed it, he went out with his wet dirty shoes and walked all over till the almost to bedroom. When I asked him to ask the housekeeping to clean it up again, he arrogantly said to me to call the housekeeping bymyself. After a long trip, I expect it to have nice clean room with nice staff which I found it from the other staff. This hotel is managed by aston, they should managed all their staff properly .

Family

8/10

Excellent

21 Jun 2018

Verified traveler

nice experience for big family

brand new hotel. no fitness center or spa yet. check in took so long, room was not ready until 4pm. good room, good pool, good Wi-Fi. wide variety and good appearance breakfast but no taste except bread and fruit section. ;) nice, helpful and smiling staffs.

Family

8/10

Excellent

21 Jun 2018

Rasyid

Nice new hotel....with nice food & pool

Nice hotel with big pool, nice food, nice room, location is near Toll Exit, near Giant Sentul,
across Ah Pong Restaurant, affordable buffet dinner in Restaurant

8/10

Excellent

12 May 2018

David

The Alana Hotel, Bogor.

Whilst the room was very clean, the AC worked really well kept the room nice and cool, we also had a great view from our balcony.

The bad is that some of the staff are lazy and can not even follow their own guidelines, my wife wanted to order room service for lunch as the booklet in the room stated 24hrs to be told by a lazy incompetent female staff member that room service is NOT available 24hrs and only from 6pm, this we found out to be incorrect by another staff member at the front desk.

Family

10/10

Exceptional

06 Feb 2026

Harianto

👍

10/10

Exceptional

05 Feb 2026

Harianto

👍

8/10

Excellent

17 Jan 2025

NOBORU

コンセントの対応ができなかった

Leisure Self

10/10

Exceptional

11 Jul 2022

Jun

Best hotel with best service

Best hotel, best service. Especially the front office staff was excellent.

Friends_and_family Family

8/10

Excellent

08 Dec 2019

Verified traveler

Pengalam di Alana Hotel

Kamar cukup baik, buffet restaurant sangat bervariasi baik pada pagi/siang dan malam. Salah satu kekurangan hanya complimentary water di ruangan sangat terbatas, dan tidak boleh minta lagi.

Business